Name: The Redcliffe
Address: Gordon Terrace, 1, Inverness, IV2 3HD, GB

10/10

Exceptional

21 Jul 2026

Tessa

Staff was excellent and a lovely and large suite.

Friends

10/10

Exceptional

30 Jun 2026

Lisa

Spacious rooms with lots of amenities. Excellent view of the castle. Close to town center.

Family_with_children

10/10

Exceptional

29 Jun 2026

Craig

Superb hotel. Friendly staff

Business Self

10/10

Exceptional

25 Jun 2026

Misty

Great location with solid close views of Inverness Castle. Within walking distance of downtown, bus stops and train station.

Friends

10/10

Exceptional

15 Jun 2026

Lurrie

Great breakfasts
Great location
Only downside- ants in out room- on the table and along carpeting under the door to the room
Anna Maria and Mo excellent

Partner

10/10

Exceptional

06 Jun 2026

Peter

We selected this 3 star hotel from the internet and couldn't believe how lucky we were. Welcoming staff, excellent large bedroom completely newly refurbished and great views. The menu for breakfast and dinner gave a good choice and was of a higher standard than many 4 star hotels.

Partner

10/10

Exceptional

02 Jun 2026

Amy

We didn’t want to leave! Great location. Staff was amazing.

Partner

8/10

Excellent

27 May 2026

James

Great welcome from Mo who helped with our luggage when showing us to the room. The room was small but ok for a couple of nights. You can walk to the Town centre in about 10 minutes but be prepared for hills and steps! They are everywhere.
We didn’t eat an evening meal in the restaurant and the food was fabulous we can definitely recommend.
We didn’t see many of the staff but when Mo was on duty he was everywhere, very helpful , very busy and ever so friendly. Thanks Mo

Partner

4/10

Poor

27 May 2026

Trent

I hardly ever leave reviews but I would not recommend staying here.

Partner

2/10

Poor

17 May 2026

Kevin

Booked what was presented as a hotel stay at The Radcliffe Hotel only to discover we were actually placed in what felt more like an external B&B-style townhouse arrangement rather than the main hotel experience we expected.

Unfortunately, the biggest issue wasn’t the accommodation itself, it was the way we were treated.

On arrival, after being escorted to our room by one staff member and following agreed parking instructions, I was later challenged outside by another member of staff who questioned whether I was even a guest. Despite confirming my room number, the interaction became unnecessarily confrontational and accusatory in tone.

What should have been a simple conversation about parking escalated into being made to feel unwelcome and embarrassed in front of my partner and other guests. After travelling and just arriving at the property, it was an awful first impression.

I subsequently emailed management directly to raise the issue professionally and give them the opportunity to address it privately. That email has been completely ignored.

For a hotel positioning itself as a premium Inverness destination, the customer service and handling of complaints fell well below expectations.

We left feeling less like welcomed guests and more like an inconvenience.

I’m from Inverness. I moved away and I often stay in local businesses where possible. I’m embarrassed to think guests are visiting and this is how they’re treated.

I strongly advise avoiding.

Partner

10/10

Exceptional

08 May 2026

Connaught

Last minute business booking, great place and some view over castle

Self

10/10

Exceptional

23 Apr 2026

Rhonda

Location walkable yet far enough from downtown to not be as busy .
Bathrooms were wow ! Kitchenette was new , could have used a couple more utensils.
Highly recommend

Partner

8/10

Excellent

11 Apr 2026

Michael

Basic but OK

Self

6/10

Pleasant

04 Apr 2026

Geoffrey

Staff polite. Clean and basic hotel good price

Self

10/10

Exceptional

30 Mar 2026

Daniel

The rooms were adorable. The castle view is incredible (not sure if all rooms have the castle view). The food was excellent. The staff was amazing. We stayed at the end of March, so we didn't get to enjoy the patio but it looks great.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Melissa

The staff was super nice, and the hotel is in an excellent location right in town — with a view of the Castle!

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Sharon

Rooms were nice and clean beds really comfy never had food in restaurant as we had booked elsewhere close to all amenities would definitely stay again

Friends_and_family Friends

4/10

Poor

29 Dec 2025

Katherine

Not one to leave a bad review but this one I am. We checked in and although it was Boxing Day, we were not told of any changes in services. We got to our room and had one towel. Woke up the next morning to go to breakfast and couldn’t get into the building. The info in our room said breakfast at 7:30am. We waited until about 8:30 then knocked on a door that appeared to be a live in staff member. She answered and told is the hotel was closed for the day. No food and no services. We should have been told!!! The next day, while at breakfast, the waitress yelled at us for placing an empty mini cereal box on the empty table beside us. It was not a good experience at all. I will say the gentleman who appeared to run the hotel was very nice and was kind enough to run a load of laundry for us. Just needs more communication and kindness from staff!

Leisure Family

8/10

Excellent

02 Nov 2025

Michael

Our room was good .. the shower too small .. staff were lovely and fun .. would go back ..

Partner

10/10

Exceptional

29 Oct 2025

James

Great hotel. Great staff. Great rooms. Lovely friendly atmosphere.

Business

6/10

Pleasant

20 Oct 2025

Marina

Great location lovely reception.
However very noisy outside my room. Walls are thin.
Some unfinished areas in room and bathroom

Leisure Self

8/10

Excellent

19 Oct 2025

Allan

Ideal in a quiet location, clean room staff friendly.

Leisure Self

4/10

Poor

16 Oct 2025

marina

Dirty room. Finger nails were left in the bedside cabinet and there was hair left in the bedding.
There was also a horrible smell in the room.

Business

4/10

Poor

13 Oct 2025

John

Couple things in the bathroom was broken, room was small but otherwise fine

4/10

Poor

13 Oct 2025

Pamela

Room and common areas not cleaned properly. Shower door did not close. Room was tiny. Bed up against a wall. No room for luggage. I would not recommend.

Leisure Self

10/10

Exceptional

12 Oct 2025

Mark

We stayed in one of the apartments which was very clean and comfortable. The restaurant had very good food and drinks (you could tell there were locals there as well as hotel guests) and the staff was as accommodating and polite as can be.

Leisure Family_with_children

10/10

Exceptional

10 Oct 2025

Daryl

Very friendly staff and good location for walking.

6/10

Pleasant

09 Oct 2025

Stephanie

Good car park. Close to downtown/walkable. Front desk nice and helpful.

6/10

Pleasant

06 Oct 2025

Lynn

One of the reasons we choose this hotel is because they indicated that they had laundry facilities on site. There were no facilities on site for us to use. Rather, we were told that the staff could do it for us; they way this was shared with us was as a favor, not a service. We ended up with a pile of wrinkled clothes and a bill of 40 pounds. We felt taken advantage of in this process. The expedia discription should clearly indicate laundry service not laundry facilities. Very dissatisfied with this.

Leisure Partner

10/10

Exceptional

22 Sep 2025

James

Excellent

Excellent hotel. I was very well looked after by everyone.

Business

10/10

Exceptional

17 Sep 2025

Jeffrey

Redcliff was very convient to everything, food, shopping, museums, walking trails, etc. The room was perfect size. The food at the on site restaurant was fantastic. If I had any complaint the shower was very tiny and the water pressure was low.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Dancy

Beautiful place to stay in

10/10

Exceptional

14 Sep 2025

December

The apartments are super spacious. The standard double not so much. Hotel is in a great location to walk to pubs and restaurants. They have a Nice outdoor pizza and bar area but that was not open during our stay.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Eric

Superb location and people.

Leisure

10/10

Exceptional

28 Aug 2025

Christen

Very, very quiet with no street noise. yet close to city center. Great views. Spotless and set up with everything you would need. Only interacted with one staff Memeber and she was awesome! Great communication. Highly recommended!

Leisure Family

8/10

Excellent

17 Aug 2025

Kirstyn

Good location and easy parking

Leisure Partner

10/10

Exceptional

06 Aug 2025

Verified traveler

Staff were really nice, especially the lady at breakfast. Great location as quiet but not too far from centre.

Business

10/10

Exceptional

28 Jul 2025

Brandon

Great stay in a beautiful place. Walking distance to the city shops.

Friends_and_family Friends

6/10

Pleasant

20 Jul 2025

Duane

Decent no frills accommodation. Bed was barely large enough for two people. Blinds allowed lots of light so room was fully lit after sunrise.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Leanne

Recently stayed Redcliff for two nights. Breakfast and dinner was great. Super friendly staff. Room was small but cozy. Incredible view of Inverness castle from our room. Manager Anna-Maria went above and beyond to make our stay here, exceptional. The owners of this establishment are fortunate to have her as their manager. Convenient seven minute walk to downtown, in a safe neighborhood. Great parking. Overall great little hotel.

Leisure Partner

2/10

Poor

09 Jul 2025

Laura

READ BEFORE BOOKING! The hotel charged my credit that was on file a few days before checking in even though I had selected pay at property when booking. I thought ok fine it’s paid…one less thing to deal with when we get there. When we arrived the lady at the desk was extremely rude and tried to claim it wasn’t paid yet even though I showed her it went through on my card. Then she admitted they pay less fees if she runs a card in person. I again replied it’s already been charged to my card. She got the owner who was also very rude & he demanded we pay again. So I paid twice for a room that wasn’t even very nice. (Called my CC later to get it resolved) After traveling all over Scotland this was the only time I ever had an issue at a hotel and honestly the only two people I came across who were extremely rude. Definitely do not recommend staying here. Furniture is very old and outdated and rooms are extremely small. You could also hear people in the rooms next to you. When you walked on the floors the furniture would shake & rattle. The breakfast was very minimal and heard guests complaining about it. Not worth the money or the hassle and didn’t appreciate paying TWICE especially when on vacation and a budget. Save yourself the headache and stay somewhere else. Btw this is the first bad review I have ever written because I’ve never had such an awful experience like this.

Leisure Family

8/10

Excellent

29 Jun 2025

Jeffrey T

The room we booked wasn’t available but the staff worked really hard to ensure we had a good stay.

Leisure Friends

8/10

Excellent

23 Jun 2025

Denise

Pleasant stay in quiet neighborhood.

Friends_and_family Friends

6/10

Pleasant

22 Jun 2025

Ian

Over priced

Leisure Self

2/10

Poor

19 Jun 2025

DAREN

Doubled booked and not happy

The hotel had double booked me, and I was taken a few hundred yards down the road to a guest house, Parkhill, the room was very small and during the night the house was noisy with comings and goings, my room was directly opposite my room, if I had been given notice I would chosen another hotel.
I was no pleased at all to be honest, all I was offered by the Radcliffe was a free breakfast, I will not book there again it spoilt the rest of my day.

Business

2/10

Poor

08 Jun 2025

Simon

Airless claustrophic rip off

How anyone thinks it's ok to charge nigh on £100 for a cupboard with no window and no fresh air. Stuffy, airless, claustrophic. The price I paid was advertised as a special offer so I paid £82 including taxes. I find the promotion of this price as a special offer misleading, it's barely worth half that.

Self

10/10

Exceptional

04 Jun 2025

Alicia

The reception was excellent. The shower is magical & the beds were very comfy. Mo made a recommendation of a wonderful pub, The Highlander, where we danced the night away!

Leisure Friends

10/10

Exceptional

30 May 2025

Amanda

Excellent customer service.

The service I received here was so excellent that it smoothed over any possible complaints. The place is a bit dated, but very clean and well maintained. The location was not as easy to get to on foot as i would have liked, but I imagine if you are driving it would be a very convenient location. Would absolutely stay here again based on how kind and helpful everyone was, especially Mo.

Self

6/10

Pleasant

29 May 2025

Janice

Housekeeping put used towels back on racks from the floor. Expensive for the lack of amenities. A window had to be wedged close as it opened to the cold if the wind was blowing. Radiator heat not adequate.

Leisure Family

10/10

Exceptional

28 May 2025

Joseph

Excellent accommodation and location

Leisure Family

10/10

Exceptional

28 May 2025

Olivia

Customer service was 5 stars! Thank you Mo! -Tim &olivia

Leisure Partner

8/10

Excellent

21 May 2025

PJ

This is a great place to stay if you are in Inverness. Inverness is small, so many places are walkable within the city. Although this place is a little higher up, it is an easy walk up the hill. The main market street with places such as Mark and Spencers or the transit station is about 15 minutes away, so there is no need to rush.

The place is very clean. I gave 3 stars for the facility condition because it is old and flaunts it. It is an historical building, so there are creaks when you walk around the hallways, but overall, it is a very beautiful and pleasant place to stay. It is so close to Inverness Castle, which, unfortunately, during my stay, was still being renovated, so I wasn't able to visit, but I highly recommend this place.

The room had an electronic tea kettle, coffee, places to hang clothes, and bathroom essentials.

No mini fridge or safe that I noticed. I highly recommend this place.

Leisure Self

10/10

Exceptional

17 May 2025

Hope

Such a kind staff. This is an interesting property. We had an apartment that included two bathrooms and a Murphy bed. It was nice to spread out and have some separate space.

Well located, within walking distance to many attractions. Far enough away to be quiet and peaceful.

Friends

10/10

Exceptional

13 May 2025

Arthur H.

Very nice two night stay. Excellent location and breakfast, engaging hosts.

Friends_and_family Friends

8/10

Excellent

08 May 2025

John

This turned out to be one of the better hotel stays we had here in Scotland. If I come back to Inverness, I’ll try to stay here again.

Leisure Family

10/10

Exceptional

05 May 2025

JODI

Great stay

The staff was awesome, the breakfast was well worth the price. Good location.

Partner

10/10

Exceptional

18 Apr 2025

Beryl

Excellent stay

Great stay. Lovely room and bathroom, friendly staff, delicious breakfast. Easy parking off road. Thank you. Will stay again on return trip 👍

Partner

10/10

Exceptional

03 Apr 2025

jamie

Loved this place!

I like choosimg smaller places like this one over larger and corporate hotels because you get a different experience vs big places. Redcliffe did not disappoint.
They were so welcoming, friendly, and helpful. The lady who checked me in was great, and two of the men jokingly pushed each other out of the way so they could be the one to carry my bags up the stairs. I loved my little single room; it was perfect for a solo traveler. It was clean, well-kept, and the bed was comfortable. I plan to stay here again when I come back to Inverness in a few months. Also, their breakfast sounded like a great value; I will have to try it next time.

Self

10/10

Exceptional

31 Mar 2025

Verified traveler

Great hotel

Had a great stay, the room was lovely and clean, the bed was very comfortable, a fantastic selection of tea, coffee and chocolate in the room and the staff were very polite and welcoming, the location of the hotel is perfect, within walking distance of everything in the city centre but it's quiet so it's easy to relax, highly recommend this hotel and I would be more than happy to stay again

Friends_and_family Friends

6/10

Pleasant

25 Mar 2025

Conner

The property was fine. Old building, mediocre rooms. Price was right, though, so no major complaints.

10/10

Exceptional

25 Mar 2025

Julie

.

6/10

Pleasant

02 Nov 2024

Verified traveler

Book the right room.

Room was tiny. It would be snug for 1 but was uncomfortable for 2. Carpet needed replaced. Nice view of the castle. Staff tried but are perhaps not suited to the hospitality biz. It looked like there were some lovely rooms at this property so maybe don’t go cheap and you’ll be fine. Good location.

Partner

10/10

Exceptional

17 Oct 2024

Carol

Lovely place to stay

We had a lovely stay. The City Centre is a 5 minute walk through a safe neighborhood. Breakfast was delicious. Peaceful and night. Highly recommend.

Partner

10/10

Exceptional

10 Oct 2024

monique

Very nice property. Staff was excellent. Breakfast very good. Location was very good. Walking distance to everything we needed including train station.

10/10

Exceptional

27 Sep 2024

WILLIAM

We had a very large, lovely room. The food in the restaurant was quite good.

10/10

Exceptional

23 Sep 2024

Erin

Very clean and tidy. Paid extra to have the breakfast and that was enjoyable. Close to everything in downtown Inverness.

Friends_and_family Family

10/10

Exceptional

16 Sep 2024

Andrew

The staff was accommodating and helpful.

6/10

Pleasant

13 Sep 2024

Tim

Not value for money

Leisure Partner

6/10

Pleasant

09 Sep 2024

Susan W

This is not a regular hotel. The room was across from where you check in. It is townhome. Room #4 is very small and the shower is very slick, so be careful.

Leisure Partner

8/10

Excellent

06 Sep 2024

Verified traveler

Just know before you go

Nice hotel, but not quite what we expected. People were all very nice and location is great, but we ended up in the second floor of the townhouse - a secondary building owned by the hotel. It's an older house that was converted to guest rooms. Ours was pretty small and faced the street - so a bit noisier than usual. Just be aware of where you will be staying when booking.

8/10

Excellent

31 Aug 2024

kara

Nice Inn located in the heart of Inverness. Rooms are small but clean and comfortable. Would recommend ! Location is so convenient and near good Restaurants. Breakfast here is tasty and well appointed.

Leisure Friends

10/10

Exceptional

27 Aug 2024

Debbie

The rooms was clean and comfy with bottled water and coffee/tea/kettle, the staff were friendly and prompt and the food was AMAZING. Would definitely return

Self

10/10

Exceptional

26 Aug 2024

Mickaela

My husband and I recently stayed here on our honeymoon, and we loved how quiet it was, while still being super close to more of the city action of Inverness! The room itself was spacious, and the owner was super friendly and helpful! We were able to enjoy our time in our room, but then walk to busier areas for dinner and a bar later on. The wifi was great, and the breakfast options the next morning were awesome too! We'd definitely recommend the Redcliffe if you're in Inverness!

Leisure Partner

10/10

Exceptional

17 Aug 2024

Julie

You Should Stay Here

Our stay at the Redcliffe was perfection. The staff made our stay absolutely delightful! When we return to Scotland with our children and their partners in a couple of years, we will absolutely plan to stay at The Redcliffe!

Friends_and_family Friends

10/10

Exceptional

08 Aug 2024

susan

perfect spot for exploring inverness area

8/10

Excellent

29 Jul 2024

Alexandre

Great dinning options in the restaurant, albeit a bit pricey.

Leisure Partner

10/10

Exceptional

23 Jul 2024

Deborah

The owner and staff were very helpful. They even gave us a ride to our next location. The food was excellent and even though we had no view the apartment was quaint having a fireplace and even a washer/dryer in the kitchen. Very spacious.

Friends_and_family Family

8/10

Excellent

19 Jun 2024

Erin

Hotel was well presented, room was dusty and very cramped especially for the price we paid. Bathroom was lovely tho and it was so close to the city centre so that was brilliant.

Leisure Partner

8/10

Excellent

13 Jun 2024

Bruce

Quaint older place. Clean. Check out the Thai Garden Restaurant. I expected a bit better for the price.

Leisure Partner

8/10

Excellent

12 Jun 2024

Jeff

Great location in the city!

10/10

Exceptional

08 Jun 2024

Nancy

Efficient, quick reception, knowledgeable waitstaff

Leisure Friends

8/10

Excellent

06 Jun 2024

Mary

Very warm and friendly environment.

Leisure Partner

8/10

Excellent

22 May 2024

Alicia

Nice cottage room

Nice little Inn. Room with castle view which is currently under construction (May 2024) but will probably be lovely when done. Food was OK and front desk attendant was nice.Most enjoyed our room which was in a little cottage across the street from the office. Very convenient to the shops and high street of the local area.

Friends_and_family Family

10/10

Exceptional

17 May 2024

Nadine

lovely ataff

10/10

Exceptional

12 May 2024

Maureen

Convenient location. Food was good. Staff was helpful.

Leisure Self

10/10

Exceptional

29 Apr 2024

Nina

Comfortable

We enjoyed our stay here. It’s very close to everything we wanted to see and do. It’s not fancy and a bit dated. It was clean, quiet and comfortable and we would recommend it.

Friends_and_family Family

10/10

Exceptional

19 Apr 2024

Gretel

Beautiful place , close to the airport, quiet. Staff super nice and helpful.

Leisure Family

8/10

Excellent

16 Apr 2024

TOM

Good for a couple of days sightseeing.

Within minutes of river, sights and centre but uphill or stairs.
Other than that it is in good location.

Comfortable bed.
Ensuite is compact.
Helpful reception.

Partner

10/10

Exceptional

11 Apr 2024

Erin

Close to many things in Inverness and beautiful views of the city and castle.

Leisure Family

10/10

Exceptional

05 Apr 2024

Colin

The hotel surpassed my expectations

10/10

Exceptional

15 Dec 2023

Mary

I enjoyed my stay at the Redcliffe. The staff were very friendly and accomodating, the room was clean and comfortable, and the place is well within walking distance of restaurants and shopping. I would defintely stay there again.

Leisure Self

8/10

Excellent

21 Oct 2023

melissa

Great location. Good parking. Very clean.

6/10

Pleasant

16 Oct 2023

Brenda

Location is GREAT. Quick walk to some great pubs.

Room descriptions/amenities should be clarified on the listing:

1) There was no indication on the listing that our room was off the main property in a stand alone “residence.”

2) Laundry Facilities - listing indicates laundry facilities are available, but we were told that it was only for residents. This is quite misleading. Laundry facilities was one of the key amenities we considered when making a reservation.

3) When we asked for an extra set of towels we were told we would be charged an extra £4.50! Really??

Leisure Friends

10/10

Exceptional

14 Oct 2023

Phillip

Lovely Little Hotel

This is a lovely little hotel just a 10 minute walk from the station. The room was impeccably clean. Tea and coffee making facilities in the room and toiletries provided. Restaurant was superb. Very high quality cuisine. The breakfast was excellent. The Omelette Arnold Bennet was delightful and there were numerous choices.

Self

4/10

Poor

12 Oct 2023

Matt

Last minute booking.

This was booked at last minute. Never stayed before, stay elsewhere most times. I can see why this had availability when no where else in town did.

I was asked on arrival if I'd like breakfast the next morning, I said I really don't know and will decide in the morning (normal at a hotel)

The next morning I went to the breakfast area, the woman took me to my seat, I then checked out and she said you didn't have breakfast on your booking and you owe us £, no problem I thought. Only then to be accused of not telling them the night before about wanting breakfast. I was told it was irresponsible of me to not know the night before as she had to plan for things. I had an omelette, must be very borderline if you need to plan a few eggs into the daily budget. She demanded to know who booked me in the night before. I refused to tell as I feel that person would have been treated harshly. The basically pushed me out the door as I was rude in questioning why she is treating me this way over a breakfast.

The rudest aggressive arrogant person I've seen in a hospitality position. If I owned this place, I'd have my answer as to why I had vacancies and no one else in town did. It's your manager. What a horrible woman.

Business

10/10

Exceptional

11 Oct 2023

Zachary

great stay

8/10

Excellent

02 Oct 2023

Michelle

Cute hotel, good walking distance.

It's just us, but the room we had was way to small for our comfort, and the bed was incredibly uncomfortable. Very firm mattress, which some like, we dont.

Friends_and_family Friends

10/10

Exceptional

27 Sep 2023

Nancy

While I didn’t get the “castle view” stated on my reservation, we did get a lovely apartment with kitchenette, big bathroom and (much needed) washing machine. Nice comfortable bed. We didn’t opt for the morning breakfast but friends said it was great!

Leisure Friends

4/10

Poor

25 Sep 2023

Raymond

No where on Expedia info or venue website does it mention they have rooms with no windows located in the basement.
There is only one possible escape route in an emergency. The room was very hot and there was no heating on.
A small desk fan was the only means to reduce the temperature a bit.
Room was well furnished

Leisure Self

6/10

Pleasant

17 Sep 2023

mamatha

The place was very tiny for the price I paid £104 per night. There was no space even to open the bags. Bathroom commode could have been cleaner. Hardly any light in the bathroom. It was almost dark. couldn't see properly.

The staff were friendly and nice.

Leisure Self