Name: Waverley Inn Apartments
Address: 1 Fraser Street, Inverness, GB

4/10

Poor

31 Jul 2026

Stephen

Good location. Hit and miss facility’s Noisy room due to washing in next room. Dirty shower and the worst bed ever. But the best price about.

8/10

Excellent

30 Jul 2026

Cornelius

It would have been nice to have had a biscuit on arrival to go with the tea / coffee which was available.
Need to bring ear plugs as the Hootenanny is across the road and the music goes on till 01.00 in the morning

6/10

Pleasant

27 Jul 2026

Caroline

The apartment is well furnished and a nice size. There were most of the basic supplies you’d expect. Kitchen had a decent selection of equipment although very little cutlery, enough for one meal and that was it.

The main issues were the cleanliness and the noise. It was reasonably clean except for the shower which had thick mould in the tray and some spots further up. The bathroom was otherwise clean so why was the shower left in such a gross state?

The other major drawback was the noise mainly from the Highlander opposite which has live music till 1 am every night and people of course congregate outside to smoke and shout at each other. Then from 4 am the seagulls start and then around 6 the deliveries for the coop, refuse collection etc. with lots of crashing and scraping. It’s quiet from about 7 or 8 am till the early evening when it all starts again. The location is super convenient for buses, trains, coaches, shops etc but unless you can sleep through a lot of noise you won’t get much sleep.

4/10

Poor

27 Jul 2026

Lisa

The location of the apartment downtown Inverness was the best part. The next best was clean bedding. After that it goes downhill. The floors were dirty, there was dirt and debris in the corners, a dirty cup in the bathroom. It was just a one night stay, so we could deal with it. Checking in was awful. We arrived to the address given to find a note on the door that we had to go to a different address (a few minutes away). When we arrived to the given address, there was a LINE of people waiting for someone to show up to reception! We were all trying to call the number listed in the CORNER to rouse reception, but there was no answer. FINALLY an older gentleman wandered in, unapologetically, and started to check people in. Not the best first impression for ANY business. I like to give the benefit of the doubt when it comes to mixed reviews. But if you want a clean place that is easy to check in to . . . This wasn’t it.

6/10

Pleasant

25 Jul 2026

Amanda

Bottom line it was a good price on a great location right in the middle of old town. However, when you go to check-in, you have to walk a couple of blocks to a different location to get your key. All the staircases and hallways smell strongly of stale smoke Perhaps a touch of vomit and a lot of air freshener. when we got into our apartment, one of the toilets was missing a seat entirely, and there was mould in the bathroom went to use a cup from the kitchen cabinets and it was dirty. However, the linens were all very clean and the bathroom was clean aside from the mouldy shower. The location could not be beat and it was a very good price. Reception woman was very kind and friendly.

6/10

Pleasant

21 Jul 2026

Laura

Location, location, location! This was a great spot that was close to literally everything downtown. Really convenient for those travelling on transit. The rooms were okay. The cleanliness needed some work with a lot of mold in the shower and not sure if our sheets were clean as we found eyelashes in them. The birds at the church next door sang all night long into our window.

Family

4/10

Poor

19 Jul 2026

Karen

Very busy/noisy street outside window. Everything broke in some manner. Not very clean.

Friends_and_family Friends

4/10

Poor

15 Jul 2026

Erin

We had a pretty sub-par experience with the Waverly Inn apartments. First- check-in was really stressful. We arrived on a Sunday at 4:30, as expected. Check-in time is listed as 4pm so I would imagine check ins would be expected around this time. We arrived to a closed reception desk and no one in sight. All it provided was a phone number to call for assistance. This was challenging since we were visiting from out of the country. It took us many tries to finally get a call through and get someone on the line and then they were finally able to check us in.

As for the stay - the beds were the absolute worst I have ever encountered. They must be like 50 years old, with broken springs and huge sagging spots. I was not able to sleep at all. I also noticed one of the bathrooms had a ridiculous about of mold all over the ceiling.

This place needs some serious care and cleaning. I would not recommend.

Family_with_children

6/10

Pleasant

14 Jul 2026

Susan

The apartments are very central which is great. You have to collect the key from another location up round the corner which isn’t ideal.
The apartment was nice, bright & well equipped. The only downside was the bathroom reeked of damp, we think it was the bath mat but it filled the whole room with a very strong damp smell. Overall though we would stay here again, just hopefully they’d have a different bathmat which doesn’t smell.

Family_with_children

8/10

Excellent

09 Jul 2026

Nicole

We stayed in the apartments and had two bedrooms, two bathrooms and a common area. It had the potential to be incredibly nice. Keep in mind that the building is in the bar district, so you will get a little noise from that. It was like visiting your old friend’s house, it was just surface clean. Dust bunnies under the beds, sticky floor (probably a cleaner residue), mold in a shower. I cracked up at the vase of dead flowers on top of the stove. We were missing a toilet seat, one shower door rail was broken and all the dining chair legs were loose. Luckily, my husband noticed before we sat on them and did more damage. The beds were hard, but the bedding was clean, the bathroom utilities were mostly clean and there are towel warmers. The area was very walkable with an Tesco around the corner and the price was right.

Family_with_children

2/10

Poor

05 Jul 2026

Pablo

The place was dirty, sheets had hair and stains. I asked for them to clean it and the sent someone who remade the bed with the same filthy bedding, blood and yellow stains in finally had to request extra sheets and just sleep on top of the bed.

Self

2/10

Poor

03 Jul 2026

Christine

Watch out. I booked a room and then canceled the room shortly after I booked the room. I sent an email directly to Waverly Hotel canceling my booking 6 months before my arrival. Waverly Hotel did not canceel my booking as requested. They then notified me that they were charging me for the room even though I canceled the booking 6 months ago. Don't deal with this hotel. They don't follow up on emails to them. I will now have to go through the process of disputing their charge.

4/10

Poor

24 Jun 2026

Holly

The tv did not have a signal to any channels, the water pressure was so low the toilet did not flush properly and the bed was very uncomfortable and the view was a brick wall. The tv and toilet issues were reported at the property but no one came to fix them

Friends

10/10

Exceptional

04 Jun 2026

steven

Room was clean when we arrived. Bed was comfortable. We were given the family apartment which had a bunk bed in the bedroom in addition to the queen which made it crowded. living area was comfortable and location was convenient to grocery, restaurants and shopping. Check in is not at the apartment which was unexpected. Apartment location is its best feature.

Partner

2/10

Poor

27 May 2026

Mary-Ellen

The main door into the apartments was broken, so it couldn’t be locked.
This meant that anyone could come into the foyer and stairwell from off the street.
This made us feel uncomfortable!
The carpet in the foyer and stairwells was filthy, stained and in one part like a dog had scratched to threadbare.
The internal walls were not sound proof so you could hear conversations along with other activities from the room next door.
One of our party of 5 had a room that was musty from a rock wall outside her room that was constantly wet. We opted not to send any more time than was necessary in the rooms
All in all you get what you pay for I guess! And it did put Inverness in a negative light for us which was a shame!

Family

2/10

Poor

26 May 2026

Michael

One star is high. I have stayed in 1,000 hotels and this was easily the worst I have ever been in. Check in is two blocks away at another hotel. The carpet and walls in the Waverly are ripped and dirty. Was a large shredded spot in the hallway carpet. The room was not even close to the one shown on Hotels.com. Bed was hard and not comfortable. Bathroom….was very small. Shower smaller than a phone booth not kidding and the shower hose to the shower head leaked so the water pressure was minimal. Would NEVER recommend it or stay there. I have never left a hotel to stay in another but we looked at leaving but there was no where with vacancies near by and we only were there one night so we roughed it out.

Friends_and_family Friends

2/10

Poor

18 May 2026

Rachel

I would not recommend staying at this hotel in Inverness. The room had a strong mouldy smell and was not properly cleaned upon arrival. The bathroom was dirty, the sink overflowed whenever the tap was turned on, and the toilet made very loud noises for a long time after flushing.

There was also a constant dripping sound throughout the night that made it very difficult to sleep. To make matters worse, the fire alarm went off at 5am because someone was taking a shower, which was extremely disruptive.

We also found multiple hairs on the bed, and overall the apartment did not feel clean or well maintained. We booked a deluxe room with a city view, but what we received was completely different from what was advertised online.

The hallway carpets were ripped up, and the apartments themselves were located down the street from the main check-in area, which was unexpected. Unfortunately, the online photos did not accurately represent the accommodation, and the whole experience was a major disappointment.

Partner

6/10

Pleasant

24 Apr 2026

Katherine

Location is great. While apt looks fairly recently renovated, housekeeping leaves a lot to be desired. The bathroom fan was broken; the mold and cigarette smoke smell was strong. The bedroom floor was covered with hair. There was no soap in any of three dispensers. Only one kitchen chair. While maintenance was responsive, they could not replace the fan during our stay. The manager did not respond to my text or email.

10/10

Exceptional

17 Apr 2026

Cheryl

A hidden gem. Parking was an issue but a perfect spot for everything we wanted to do

Friends_and_family Family

4/10

Poor

16 Apr 2026

John

No toilet roll.TV not working Fire alarm @07.15 no communication coffees but no milk room wasn't very clean.

Self

8/10

Excellent

15 Apr 2026

Paul

Room and apartment ok but lots of noise on street and felt cleanliness could be better. Also you have to walk round the corner to check in and get the key which is difficult to operate for the front door

2/10

Poor

13 Apr 2026

Natalie

The sheets were dirty with hair and dander, there was mold in the shower, and the room stunk of cigarettes. It was not the room I booked online and was not even close. The bathroom was tiny with the space between the wall and the shower not being large enough for an average sized mans shoulder width. We left a day early from Inverness it was so bad. Very deceptive pictures online

Partner

8/10

Excellent

29 Mar 2026

Michael

Small compact room with all the facilities needed

Self

2/10

Poor

13 Mar 2026

Lana

DO NOT STAY HERE!!!
BEDBUGS
I sat on the couch for one hour upon arrival, and the place where I was the most exposed, my arms, was covered in bites. When I pulled the cushions off the couch to look for bugs, it was absolutely filthy under there. I also checked the bed under the bedsheets, and that was gross, as well. There were stains on the sheets and some random person's clothes in a drawer.
They obviously do not care about cleanliness or common decency, since they did not even respond to our message about the bedbugs and having to immediately book in at somewhere else.

Partner

8/10

Excellent

02 Mar 2026

Mark

Lovely place in the town centre bit noisy at night but earplugs provided do the job
Would definitely stay again

Self

6/10

Pleasant

21 Feb 2026

Zhivko

The apartments is good but i have small mistakes in their about the cleaning ,and in the corridors is to noise.

Self

2/10

Poor

17 Feb 2026

Jennifer

Space was good but bedding was stained, walls were stained, oven wasnt particularly clean either. Furniture was broken, mattresses were obviously old could hear and feel all the springs and the area was a bit rough too, drunk homeless outside and people smoking weed somewhere very close as could smell it in the hallway.

Friends_and_family Family

4/10

Poor

25 Jan 2026

Liza

First room the door wouldn’t lock, got another room which seemed ok at first but kitchen was filthy dishwasher was full of dirty dishes from previous guests, fridge,microwave, oven hadn’t been cleaned , bottom of bed cover was really stained and dirty

8/10

Excellent

22 Oct 2025

Joseph

The apartment was not perfect, but clean & comfortable. In the City centre, but not noisy at all, but it was midweek.

Business

8/10

Excellent

10 Oct 2025

James

Close to the city centre, but that comes with the noises of being in earshot of the bars. If you want to party you have it all around this stay.

Leisure Partner

8/10

Excellent

16 Sep 2025

Courtney

Great location!

Robert was a lovely host, very helpful and accommodating. We enjoyed having the extra space to relax. Street noise can be a bit loud, but the location is great! Host also provided ear plugs for the noise.

Partner

6/10

Pleasant

14 Aug 2025

Kay

Tv did not work , remote battery panel missing . One bedside lamp did not work . The roller blind for the window did not work … managed to roll it up by hand and prop it up on the window ! The live music from the pub across the road was ridiculously loud , into early hours of the morning . Ear plugs left on arrival were not enough to drown out the music . We were not made aware of this situation when booking the room .

Leisure Partner

6/10

Pleasant

30 Jul 2025

Jeffery

Great location but property cleanliness was poor. Crumbs on counter and stains on sheets. WiFi did not work in room or in common areas, owner said the router wasn’t working properly, but it caused problems planning our day trips. Several appliances in apartment did not function properly like garbage cans and curtains.

Leisure Family

10/10

Exceptional

17 Jul 2025

nicole

Very nice place that felt like home immediately. We rebooked twice to stay in Inverness longer.

4/10

Poor

30 Jun 2025

Lyssa

The apartment itself was adequate... When we could find it.
Firstly, you don't check in at the apartments themselves - you check in at the Guest House a few streets over. This is nowhere on the booking information nor was anywhere in the information we received from the property in advance. We turned up to find a note on the door to go to a different building.
Then when we did finally get checked in - after having to phone someone because there were signs saying the reception was already closed... at 6pm - we had a magical mystery tour in the apartment building to actually find our room because the singular sign with arrows and directions was tiny and not clear at all.
The apartment itself was okay, nothing to shout about, the walls and some of the fabrics were dirty, the blinds didn't work, and the shower doors didn't close properly so left a puddle on the floor, but it was sufficient for a couple of nights to sleep when we were out all day.
However, there was no internet in our apartment. Signs everywhere advertising the WiFi... But it did not reach the room I could connect in the main hallway outside the apartment, but it did not reach into the apartment itself.
And due to the location, it was VERY noisy. So much so, that the company actually provide earplugs with the towels. Not something they can be blamed for, but something to be aware of.
Overall, it'll do if you need somewhere to crash, but be prepared to hunt for your room and have no internet.

Leisure Family

2/10

Poor

20 Jun 2025

Kathryn

Linens had mold on them, tv did not work, WiFi did not work. Called & emailed hotel manager with no response

4/10

Poor

09 Nov 2024

Paul

There's better in Inverness!

If there's one thing I can't abide in 2024, it's poor or no wifi. Also, the rmote control.didn't work so, I had to resort to my phone to watch tv. When I complainined about this to the elederly gentleman on the desk, I received a withered look and he was no help.at all.The bedroom had an old drinks carton lying around on arrival too

Business

6/10

Pleasant

30 Jun 2024

Christopher

A little loud.

I found the area a little loud at night. In hinse sight, it is across the street from a few pubs in the heart of Iverness.

Friends_and_family Family

2/10

Poor

27 Sep 2023

Andy

Waverley Apartment’s AVOID.

I had to go to the Waverley Guest a house to collect the key. On arriving I was passed by an inebriated lady cursing and swearing and carrying a Perspex advert holder. As I climbed the stairs it whizzed passed my head and smashed on the stairs as she had thrown in in her rage. The chap at the desk acted like nothing had happened and gave me my key. I went to the ‘holiday apartments’ and found room 18 and it was a disgrace. It stank of cigarettes and sweat. The walls and bed clothes were shabby. The mattress was almost non existent and offered no support at all. I called the receptionist and asked to be refunded and was told he would show me another room. He eventually arrived and showed me room 5 which was a little better but by now it was 7:30pm and I was tired. The bed was still poor and I found hairs on the bedding. If this was described to me as a hostel I would have believed it but I paid £141 for a room and expected more. Avoid this place at all costs. The shower in room 18 was filthy and none of the electrical equipment had been pat tested.

Business

6/10

Pleasant

30 Aug 2023

ADRIAN

There seems to be improvements to what I have seen in other reviews. There are some very rowdy neighbors on the pub next to this place, avoid if light sleeper. Mattress is pretty hard, again, avoid if this bothers you. Robert was nice enough to let us store our bags for a few hours so we could go on a tour. It was an adequate experience.

Leisure Partner

10/10

Exceptional

20 May 2023

Cheryl

Good position and very clean. Didn’t like that after carrying very heavy bag I arrived at the address only to see a sign on the door stating that key needed to be collected from another location a couple of streets away, and not even directions given.

Leisure Self

2/10

Poor

22 Apr 2023

Donald

Poor

The apartment are very noisy
Don’t stay here if you want to sleep

Business

2/10

Poor

27 Feb 2023

Heather

Don't do it!

I don't know what standards Hotels.com uses or how places are vetted. This place is the dumps. The picture looks like it has a window but in reality, it is frighteningly enclosed (the photo shows the stone wall about foot from the window. I took the pic the next day so you could see the wall a little bit). I could hear the pigeons nesting all night. The bathroom was more than disgusting. The reservation confirmation said someone would meet me there but when I arrived I had to go to another location. When I got to the other location- upstairs to a closed Chinese restaurant??? There was no one there except a few sketchy people hanging out. I had to wait for the kid to come back.

I was traveling by myself, it was late, and I had my things with me and there were a lot of drunk people and people panhandling in the area. This was an awful experience.

Self

2/10

Poor

28 Aug 2022

John

Urine on the bed sheets. Drapeless windows poor ventilation, sink didn’t drain, mould in the bathroom shower, lack of security, teenagers throwing firecrackers out of the window. Small cramped room. A very terrible place to stay. It is a hostile not a hotel room

Leisure Friends

2/10

Poor

17 Jul 2022

Stacey

The description of the property is misleading. Location is next to noisy bars. Check-in process is not made clear. Must check in about 1 block away. Number of stairs not made clear for disabled travelers. Doesn’t feel completely safe. No shampoo, soap, hairdryer, iron. I do not recommend.

Leisure Self

10/10

Exceptional

30 Jun 2022

Deborah

The apartment was clean, comfortable, spacious and attractive. The people at check in were very friendly and helpful. Only problem is we were not told the address of the office is different from the apartment's address. The door was locked and we had to call for directions a couple blocks away to check in and get keys. Except for that everything was great. Loved the location too.

Leisure Friends

10/10

Exceptional

10 Jun 2022

Randy

My opinion

An excellent place to stay! The only issue is parking is about four blocks away in a parking garage. And, you have to go to a different place to get your key. The apartments are a nice size, clean, plenty of amenities, and in a great location!

Friends_and_family Friends

4/10

Poor

09 Jun 2022

Heather

They should be embarrassed charging that much for that closet. It has no place to put your luggage. There is no place to put hang your wet towel. The advertized city view was of a wall It is a VERY small room, but it was clean.

Leisure Partner

8/10

Excellent

22 May 2022

Anne

Everything was great except the internet did not work.

Partner

8/10

Excellent

21 Mar 2022

Orcin

Clean and well kept with modern appliances