Name: Mercure Inverness
Address: Church Street, 33, Inverness, IV1 1DX, GB

6/10

Pleasant

30 Jul 2026

Dorothy

It was ok

4/10

Poor

27 Jul 2026

john

Small noisy room
Breakfast nothing like the photos or up to normal mercure standard
Disappointing experience especially for the price

2/10

Poor

26 Jul 2026

Lisa

Avoid this run down property. Lobby has filthy stained and worn carpet. Room had peeling walls, windows that wouldn’t close so you hear the birds all night, electric outlets not near bed.. could go on and on. Do yourself a favor book elsewhere.

10/10

Exceptional

15 Jul 2026

APRIL

Centrally located to great food, shopping and the castle. Nice air conditioning and comfortable beds. On site parking

Partner

4/10

Poor

05 Jul 2026

David

Room was nice enough but ordered room service and could have put the window through with the bread on the sandwich, took over an hour to get it replaced and after check in they tried to charge me twice for it. Staff were nice but don’t think I would choose it again unless there were no other options

Self

8/10

Excellent

03 Jul 2026

Alexander

Very pleasant hotel with big rooms, very clean and comfortable. Staff were friendly and helpful. A lot of noise from the street outside though.

Business

10/10

Exceptional

02 Jul 2026

Ralph

All good

Family_with_children

8/10

Excellent

24 Jun 2026

Hélène

Salles de bain rénovées mais les reste est un peu vieillot, tout de même confortable et tranquille. J’ai dû changer de chambre car la première chambre n’avait pas de climatisation. Le déjeuner était complet et varié. Bien correct dans l’ensemble.

Self

4/10

Poor

23 Jun 2026

kristine

This place was worse than a motel. The property itself is so old and rundown and smelled bad. They just slapped layers of paint on the doors to make it look “new”.

No employees around, we were kind of on our own. It was so hot in the room and the tiny crack that we were able to open in the window, to get some air flowing, the drunk people on the street both nights made so much noise, yelling, screaming, and fighting until 2-3am we weren’t able to sleep…

Family

8/10

Excellent

22 Jun 2026

Jim

Nice room, a bit hot. Good breakfast lots of choices

Self

8/10

Excellent

22 Jun 2026

Frank

Central location

Partner

8/10

Excellent

19 Jun 2026

Gary

Need to be early for breakfast, or things run out.
Everything else was fine

Self

6/10

Pleasant

11 Jun 2026

Domingos

When I arrived to check in, despite having prepaid for my reservation, I was informed that the room category I had booked was unavailable. Instead, I was assigned to a lower-category room, which was clearly inferior and presumably less expensive than the one I had reserved and paid for.
Although the hotel moved me to the correct room on the second night, I experienced a significant inconvenience during the first night of my stay.
As compensation, I was offered two complimentary breakfasts. While I appreciate the gesture, I do not believe it adequately compensates for the fact that the hotel was unable to provide the room category that had been confirmed and prepaid. I therefore believe that some form of reimbursement or additional compensation would be appropriate.

Self

10/10

Exceptional

06 Jun 2026

Yo

The room was very clean and spacious. The gentleman working in the bar went beyond the call of duty to ma

8/10

Excellent

01 Jun 2026

Sarah

Nice place to stay in the centre not far from the train station lovely view of the river. Could have done with more teabags in the room and more plug sockets. Food was good becareful of coach tours as you may be sat in the lobby at breakfast because they filled out the restaurant

Self

4/10

Poor

22 May 2026

Ashley

Do not recommend this hotel or the restaurant for the cost. The beds are shockingly hard, windows don’t open and virtually no airflow, and it’s in desperate need of an update. Breakfast buffet was okay. Staff are nice but there aren’t enough of them. Most are juggling multiple stations/duties.

2/10

Poor

20 May 2026

Cynthia

The entire front of this hotel overlooks a street with bars that are so loud you feel like they are in the room with you. We only spent time in this hotel to sleep and unfortunately could not sleep until about 2:30 each night once the bars closed and the customers final dispersed. It's probably okay if you are on the river side but if you aren't they really have no business renting these rooms for over $400/night. The carpets all throughout the hotel are very dirty and worn. We knew we had made a mistake the minute we stepped into the lobby.

Partner

8/10

Excellent

15 May 2026

patsy

Clean rooms and quiet sleep! Great location close to a lot to do and shopping!

Partner

10/10

Exceptional

10 May 2026

Dawn

Room was great, service and breakfast was excellent, but Wi-Fi wasn’t good. The WiFi kept going in an out

8/10

Excellent

04 May 2026

John

Good location and a nice view of the river

Business

10/10

Exceptional

01 May 2026

C

Very helpful and friendly staff. They were able to fix a sandwich for us on our late arrival. Very good breakfast and the evening meal we had was excellent. Clean and quiet room. We didn't use the parking as we arrived by train. Hotel is about a 5 minute walk from the station.

Partner

8/10

Excellent

27 Apr 2026

Rita

Excellent location

Friends

4/10

Poor

27 Apr 2026

Robert

Room was small and becoming a bit worn, looking old. Towels were thin and not very water absorbent. Breakfast was pretty good. IMHO not worth the price.

8/10

Excellent

26 Apr 2026

Robert

Very friendly and helpful.

Partner

8/10

Excellent

22 Apr 2026

Sheila

We received a warm welcome when we arrived and was made very important.

Family

6/10

Pleasant

20 Apr 2026

Edit

Good for our one night stsy, convenient location, close to train and bus station.

Partner

6/10

Pleasant

08 Apr 2026

Jerry

I stayed in a compact room.

The room was cold, radiator wouldn't turn up. The door to the bathroom needs replaced, looked like it had been kicked in at some point.

There ws

6/10

Pleasant

06 Apr 2026

Paul

Good central location

Family

8/10

Excellent

05 Apr 2026

Carole

Hotel was nice and staff really welcoming.
Room was clean but bathroom light was really very poor, needs to be a lot brighter.
Was a bit annoyed that we had to pay an extra £15 per day on top of our booking for using the hotels car park.

Partner

2/10

Poor

02 Apr 2026

SHAFAQ

Extremely disappointing stay. The room felt dirty, with sticky surfaces and a carpet that clearly hadn’t been cleaned properly. The overall condition was unacceptable. On top of that, the staff were unhelpful and unprofessional, which made the experience even worse. I would not recommend this hotel to anyone.

Family_with_children

8/10

Excellent

31 Mar 2026

MARY

Ideal central location, river view room worth paying extra for. Lots of bars, coffee shops and restaurants on your doorstep (especially enjoyed Jimmy Badgers, lovely food and scrummy cocktails).
Room was very comfortable.
Remember to take charger, no USB ports in the room.
Didn't have breakfast so
Can't comment on this.
Would definitely stay here again when visiting Inverness.

Partner

8/10

Excellent

28 Mar 2026

Caroline

Great location breakfast excellent

Partner

6/10

Pleasant

26 Mar 2026

Brian

Fine

10/10

Exceptional

24 Mar 2026

david

Hotel was clean, the staff friendly and helpful. Nice food
Nearby rail station

Business

10/10

Exceptional

23 Mar 2026

hugh

the breakfast was very good but the evening meal was overcooked the fish would have been nice if it wasnt overdone told the waitress, room was nice and staff were also nice

Partner

8/10

Excellent

21 Mar 2026

Jeanette

In a really good location but could do with a little TLC. Restaurants, bars and shops just minutes away. All in all for what we paid it was very good value.

Partner

8/10

Excellent

19 Mar 2026

Jenny

Great location. Staff excellent. Breakfast lovely.
Badly let down by the nose from the street outside. The windows are so dated, they don't reduce any noise and there is a lot of noise. Wouldn't have minded so much if it was weekend, but we were midweek. Such a shame as everything else is really good. The hotel is really dated and desperately needs updating. It's clean though.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

LIMIN

Excellent location , lovely staff, but a bit noisy at night , and shower water a bit small , the room is a bit cold too.

Self

10/10

Exceptional

14 Mar 2026

Laura

Receptionist was friendly and helpful. She sorted out a minor issue with my room. Room was clean and comfortable.

Friends

10/10

Exceptional

14 Mar 2026

Jennifer

Loved this hotel, spacious rooms, comfortable beds, friendly staff and excellent breakfast. This hotel is the perfect location to walk to many attractions. I would highly recommend this hotel.

Partner

6/10

Pleasant

13 Mar 2026

Rebecca

The tables and menu in the restaurant were not wiped down. The 2 twin beds were pushed together. Overall its fine and for the price and location, not horrible, but a bit run down for sure.

10/10

Exceptional

09 Mar 2026

Shirley

Room was clean, staff were lovely, always a great stay.

Friends_and_family Friends

8/10

Excellent

09 Mar 2026

William

Location ok

Self

10/10

Exceptional

01 Mar 2026

Elaine

Everything, we were upgraded at check in which was a lovely surprise, room was perfect.

Friends_and_family Friends

4/10

Poor

01 Mar 2026

Andrew

Room was ok, but the lack of sound proofing at the rear of the building is a problem. Saturday night street noise was very noticeable between 10pm and 4am.

8/10

Excellent

25 Feb 2026

Dan

All fine

8/10

Excellent

21 Feb 2026

A

Room clean staff polite and friendly

Partner

10/10

Exceptional

18 Feb 2026

Donald

The room was amazing and spotlessly clean and the staff as always were amazing and we just love staying there.

8/10

Excellent

13 Feb 2026

Jim

Yes very clean staff very friendly and helpful

Leisure Partner

2/10

Poor

07 Feb 2026

Pawel

Noise everywhere rooms not soundproofed couldn't sleep left early and got a bus home can hear staff and other guests through the walls even with window closed can hear traffic

10/10

Exceptional

06 Feb 2026

Elizabeth

Great stay everything was as we wanted, 2nd time staying at this hotel.We’llbeback next year

8/10

Excellent

28 Jan 2026

Hilary

Clean room, excellent and hardworking reception staff

Self

8/10

Excellent

25 Jan 2026

Heather

Room was clean, staff were polite and helpful, just very noisy from road behind

Leisure Partner

8/10

Excellent

25 Jan 2026

Patricia

Location was ideal

Friends_and_family Family

8/10

Excellent

23 Jan 2026

Hilary

Staff really good.
Room clean and had quality toiletries and standard drinks tray.
Only problem was outside hotels control - v noisy on back of hotel (away from river) with yelling in street 10pm to midnight every night

Self

8/10

Excellent

22 Jan 2026

Dianna

Friendly, helpful staff. Spotless room. Heating inadequate in room

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Mrinmoy

Location great, staffs great, cleanliness great. Overall it was a great stay.

Partner

8/10

Excellent

08 Jan 2026

Alexander

Room was perfect

Leisure Self

8/10

Excellent

07 Jan 2026

Laura

Bit noisy the first night due to a loud generator in the building next door but reception staff were very helpful and moved us to a quiet room on the other side for our second night. If staying again I’d request a river-facing room, not street-facing (as there was also some noise when the pubs on the street side closed).

8/10

Excellent

05 Jan 2026

Tim

Decent hotel in town centre

10/10

Exceptional

03 Jan 2026

Ariel

Very good hotel inverness! Good location also

Self

6/10

Pleasant

02 Jan 2026

vivian

Stayed here many times before. Breakfast was average,new years day Breakfast was terrible .
Room 102 a disgrace for a privilege room. Noisy, drafts from windows that were supposed to be sealed and cramped room also.
What saved the day was one particular member of staff on Breakfast duty and her name Sylvi.
Very lucky to have her as member of staff.

Business_and_leisure Friends

10/10

Exceptional

29 Dec 2025

Joan

Breakfast is really good and friendly staffs

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Rhuari

Managed to get our room well before check-in time which was ideal. Breakfast was really good. Centra location which is great. Can be slight noise from pubs/clubs on same street but still get to sleep fine.

Friends_and_family Family

4/10

Poor

26 Dec 2025

Evelyn

The room toilet was extremely small and seat next to the wall . It was smelly due to poor ventilation or sewage problem. Room very dark and extremely bad sound proof (or should I say no sound proof at all). The shower hose was so short think it looked like for children only. The hotel was run down though location was good .

Friends_and_family Family

8/10

Excellent

21 Dec 2025

IAN

Room was very good, staff excellent, breakfast was excellent, great choices.

8/10

Excellent

19 Dec 2025

Denise

The staff member on reception was extremely helpful.

Leisure Partner

2/10

Poor

14 Dec 2025

Norman

Extreme noise outside on street and then neighbouring room residents started shouting and screaming around 3 am Police knocking on room door at 5am demanding access as night porter had given our room number as the location of the disturbance.

Leisure Family

10/10

Exceptional

08 Dec 2025

Steven

Seamless check in nice hotel

Friends_and_family Friends

6/10

Pleasant

08 Dec 2025

Genevieve

The room was clean and comfortable. Our biggest issue was the noise. We could certainly hear people in adjoining rooms but much, much worse was the noise from the street! There should be a warning to people not familiar with the city that any room on the Church St, side of the building will reverberate with thumping music and loud, carousing people, until the early hours of the morning. I guess it would be fine if you are one of the drinkers, but for two people tired from a long week of work, it was extremely annoying. I will not be staying there again.

Business

10/10

Exceptional

07 Dec 2025

Derrick

Room clean, bar staff can't make an irish coffee, breakfast was amazing

Leisure Friends

10/10

Exceptional

07 Dec 2025

Emma

Lovely rooms but, my room had no usb points to use for charging as i for got my plug, but i did get a plug from the reception desk . Staff all very friendly.

Friends

4/10

Poor

06 Dec 2025

Ade

Room was clean and tidy, however my bathroom sink was blocked and the completely cracked (a guest had obviously dropped something in a previous stay).

The room I was located was not good, and overlooked the main street. I was kept awake until 5am by party goers outside. No evidence that the room had been sound proofed.

I think £15 to keep your car there is a complete and utter rip off!!! Won’t be rushing back although the location was handy for my work night out.

Self

8/10

Excellent

05 Dec 2025

Glen

Very good service

Friends_and_family Friends

10/10

Exceptional

28 Nov 2025

Margaret

Spacious rooms, excellent breakfast and helpful staff

Partner

10/10

Exceptional

19 Nov 2025

Brian

Everything and everyone was great. Thoroughly recommend

10/10

Exceptional

17 Nov 2025

Stephen

Great location, friendly staff, easy parking and a nice clean room.

8/10

Excellent

14 Nov 2025

Alastair

Nice central hotel. Car parking charge £15 per night. We had booked 2 nights for the following weekend, but cancelled due to the parking costs.

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Debbie

Didn’t use the dining area. The hotel was wonderful and the checkin process and staff were great

4/10

Poor

12 Nov 2025

James

Poor

6/10

Pleasant

09 Nov 2025

Andrew

Basic room. Bathroom was a bit dated. Toilet didn’t flush properly. Extractor fan didn’t work. Check in was ok. Comfy bed. Noisy outside on Saturday night, windows did not block the noise.

Self

8/10

Excellent

05 Nov 2025

Bruce

Room was good and staff most helpful.

8/10

Excellent

04 Nov 2025

Neuce

Staff were helpful and pleasant. Room was clean and comfortable’

10/10

Exceptional

04 Nov 2025

Debbie

Room was exactly as described. Hotel is great location and very friendly staff.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Jennifer

Whilst the location is excellent, the parking situation was not. Breakfast was good, the room was good and staff were great.

Business

10/10

Exceptional

02 Nov 2025

pam

Staff very helpful and friendly
Beautiful large room with large bed

8/10

Excellent

02 Nov 2025

Susanne

This is my second stay here. My first time was brilliant. This room was nice, great size. Restaurant food was good, but unfortunately the rooms overlooking the river are subject to rowdy patrons from a nearby pub. Screaming females, arguments, swearing until early hours of the morning. I would ask for a room not overlooking river

Leisure Partner

8/10

Excellent

29 Oct 2025

Christine

Good breakfast

8/10

Excellent

29 Oct 2025

Elizabeth

Nice clean hotel, staff were nice & polite,Only stayed two nights, near train, and bus station, only stayed for two nights but would defiantly go back.

10/10

Exceptional

27 Oct 2025

Heather

Room was clean, customer service was good, check in-out quick and no complications
My only issue is no water supplied for the 'complimentary tea and coffee' charged for water at check out

Partner

8/10

Excellent

27 Oct 2025

Annette

Clean room, lovely shower, good comfy bed, and warm room, good facilities.
down side mirror in bathroom not working, couldn't open window for some fresh air was told by reception 1rdt floor rooms the windows don't open,, think we should have been advised about this as and accommodated on a higher floor room. Being the week end it was rather noisy , we asked for a room with a view to the river and we're given a room facing the buildings and bars thorough fair. The room 110 was very clean and comfortable but not with the river view.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Loriann

My stay was great. It was a good location for walking around the city. Would definitely stay here again

Leisure Self

6/10

Pleasant

25 Oct 2025

Allison

Clean enough. Comfortable bed.

Partner

10/10

Exceptional

25 Oct 2025

Ian

Great location for tourists .

Had a slight issue at check-in .
This was resolved by the manager the following morning . Very professionally and without a big fuss .
The location of the hotel is second to none . Would highly recommend.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Richard

Very happy with choices for breakfast

Leisure Partner

10/10

Exceptional

23 Oct 2025

chris

Excellent throughout, staff very friendly and helpful.
Food excellent and wholesome.

Leisure Partner

6/10

Pleasant

23 Oct 2025

Oliver

Overpriced but ok for one night

Hotel needs refurbishing. Lack of plug sockets in bedroom. Small bathroom with bad pressure in the shower. Excellent breakfast. Rooms on the town side are very noisy at night with all the bars and pubs. Overpriced for what it is.

Friends_and_family Friends

8/10

Excellent

22 Oct 2025

Andrew

The room appeared to be unheated. Although the door to room appeared to be secure it had previously been damaged along the lock/door pillar which was concerning. (Room 115). The room was clean and comfortable but exterior noise in the streets echoed between the buildings. As a light sleeper this was not ideal.

8/10

Excellent

20 Oct 2025

Vera

Overall the hotel is ok. The staff are hard working and very good at what they do. The hotel could do with an upgrade. We had an issue with our room, th

6/10

Pleasant

20 Oct 2025

Michelle

It’s an older property with heating issues in the rooms & no soundproofing from external noise

Leisure