Mercure Inverness

United Kingdom , Inverness
INVERNESS, Church Street, 33
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Shirley

Room was clean, staff were lovely, always a great stay.

Friends_and_family Friends

8/10

Excellent

09 Mar 2026

William

Location ok

Self

10/10

Exceptional

01 Mar 2026

Elaine

Everything, we were upgraded at check in which was a lovely surprise, room was perfect.

Friends_and_family Friends

4/10

Poor

01 Mar 2026

Andrew

Room was ok, but the lack of sound proofing at the rear of the building is a problem. Saturday night street noise was very noticeable between 10pm and 4am.

8/10

Excellent

25 Feb 2026

Dan

All fine

8/10

Excellent

21 Feb 2026

Room clean staff polite and friendly

Partner

10/10

Exceptional

18 Feb 2026

Donald

The room was amazing and spotlessly clean and the staff as always were amazing and we just love staying there.

8/10

Excellent

13 Feb 2026

Jim

Yes very clean staff very friendly and helpful

Leisure Partner

2/10

Poor

07 Feb 2026

Pawel

Noise everywhere rooms not soundproofed couldn't sleep left early and got a bus home can hear staff and other guests through the walls even with window closed can hear traffic

10/10

Exceptional

06 Feb 2026

Elizabeth

Great stay everything was as we wanted, 2nd time staying at this hotel.We’llbeback next year

8/10

Excellent

28 Jan 2026

Hilary

Clean room, excellent and hardworking reception staff

Self

8/10

Excellent

25 Jan 2026

Heather

Room was clean, staff were polite and helpful, just very noisy from road behind

Leisure Partner

8/10

Excellent

25 Jan 2026

Patricia

Location was ideal

Friends_and_family Family

8/10

Excellent

23 Jan 2026

Hilary

Staff really good.
Room clean and had quality toiletries and standard drinks tray.
Only problem was outside hotels control - v noisy on back of hotel (away from river) with yelling in street 10pm to midnight every night

Self

8/10

Excellent

22 Jan 2026

Dianna

Friendly, helpful staff. Spotless room. Heating inadequate in room

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Mrinmoy

Location great, staffs great, cleanliness great. Overall it was a great stay.

Partner

8/10

Excellent

08 Jan 2026

Alexander

Room was perfect

Leisure Self

8/10

Excellent

07 Jan 2026

Laura

Bit noisy the first night due to a loud generator in the building next door but reception staff were very helpful and moved us to a quiet room on the other side for our second night. If staying again I’d request a river-facing room, not street-facing (as there was also some noise when the pubs on the street side closed).

8/10

Excellent

05 Jan 2026

Tim

Decent hotel in town centre

10/10

Exceptional

03 Jan 2026

Ariel

Very good hotel inverness! Good location also

Self

6/10

Pleasant

02 Jan 2026

vivian

Stayed here many times before. Breakfast was average,new years day Breakfast was terrible .
Room 102 a disgrace for a privilege room. Noisy, drafts from windows that were supposed to be sealed and cramped room also.
What saved the day was one particular member of staff on Breakfast duty and her name Sylvi.
Very lucky to have her as member of staff.

Business_and_leisure Friends

10/10

Exceptional

29 Dec 2025

Joan

Breakfast is really good and friendly staffs

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Rhuari

Managed to get our room well before check-in time which was ideal. Breakfast was really good. Centra location which is great. Can be slight noise from pubs/clubs on same street but still get to sleep fine.

Friends_and_family Family

4/10

Poor

26 Dec 2025

Evelyn

The room toilet was extremely small and seat next to the wall . It was smelly due to poor ventilation or sewage problem. Room very dark and extremely bad sound proof (or should I say no sound proof at all). The shower hose was so short think it looked like for children only. The hotel was run down though location was good .

Friends_and_family Family

8/10

Excellent

21 Dec 2025

IAN

Room was very good, staff excellent, breakfast was excellent, great choices.

8/10

Excellent

19 Dec 2025

Denise

The staff member on reception was extremely helpful.

Leisure Partner

2/10

Poor

14 Dec 2025

Norman

Extreme noise outside on street and then neighbouring room residents started shouting and screaming around 3 am Police knocking on room door at 5am demanding access as night porter had given our room number as the location of the disturbance.

Leisure Family

10/10

Exceptional

08 Dec 2025

Steven

Seamless check in nice hotel

Friends_and_family Friends

6/10

Pleasant

08 Dec 2025

Genevieve

The room was clean and comfortable. Our biggest issue was the noise. We could certainly hear people in adjoining rooms but much, much worse was the noise from the street! There should be a warning to people not familiar with the city that any room on the Church St, side of the building will reverberate with thumping music and loud, carousing people, until the early hours of the morning. I guess it would be fine if you are one of the drinkers, but for two people tired from a long week of work, it was extremely annoying. I will not be staying there again.

Business

10/10

Exceptional

07 Dec 2025

Derrick

Room clean, bar staff can't make an irish coffee, breakfast was amazing

Leisure Friends

10/10

Exceptional

07 Dec 2025

Emma

Lovely rooms but, my room had no usb points to use for charging as i for got my plug, but i did get a plug from the reception desk . Staff all very friendly.

Friends

4/10

Poor

06 Dec 2025

Ade

Room was clean and tidy, however my bathroom sink was blocked and the completely cracked (a guest had obviously dropped something in a previous stay).

The room I was located was not good, and overlooked the main street. I was kept awake until 5am by party goers outside. No evidence that the room had been sound proofed.

I think £15 to keep your car there is a complete and utter rip off!!! Won’t be rushing back although the location was handy for my work night out.

Self

8/10

Excellent

05 Dec 2025

Glen

Very good service

Friends_and_family Friends

10/10

Exceptional

28 Nov 2025

Margaret

Spacious rooms, excellent breakfast and helpful staff

Partner

10/10

Exceptional

19 Nov 2025

Brian

Everything and everyone was great. Thoroughly recommend

10/10

Exceptional

17 Nov 2025

Stephen

Great location, friendly staff, easy parking and a nice clean room.

8/10

Excellent

14 Nov 2025

Alastair

Nice central hotel. Car parking charge £15 per night. We had booked 2 nights for the following weekend, but cancelled due to the parking costs.

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Debbie

Didn’t use the dining area. The hotel was wonderful and the checkin process and staff were great

4/10

Poor

12 Nov 2025

James

Poor

6/10

Pleasant

09 Nov 2025

Andrew

Basic room. Bathroom was a bit dated. Toilet didn’t flush properly. Extractor fan didn’t work. Check in was ok. Comfy bed. Noisy outside on Saturday night, windows did not block the noise.

Self

8/10

Excellent

05 Nov 2025

Bruce

Room was good and staff most helpful.

8/10

Excellent

04 Nov 2025

Neuce

Staff were helpful and pleasant. Room was clean and comfortable’

10/10

Exceptional

04 Nov 2025

Debbie

Room was exactly as described. Hotel is great location and very friendly staff.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Jennifer

Whilst the location is excellent, the parking situation was not. Breakfast was good, the room was good and staff were great.

Business

10/10

Exceptional

02 Nov 2025

pam

Staff very helpful and friendly
Beautiful large room with large bed

8/10

Excellent

02 Nov 2025

Susanne

This is my second stay here. My first time was brilliant. This room was nice, great size. Restaurant food was good, but unfortunately the rooms overlooking the river are subject to rowdy patrons from a nearby pub. Screaming females, arguments, swearing until early hours of the morning. I would ask for a room not overlooking river

Leisure Partner

8/10

Excellent

29 Oct 2025

Christine

Good breakfast

8/10

Excellent

29 Oct 2025

Elizabeth

Nice clean hotel, staff were nice & polite,Only stayed two nights, near train, and bus station, only stayed for two nights but would defiantly go back.

10/10

Exceptional

27 Oct 2025

Heather

Room was clean, customer service was good, check in-out quick and no complications
My only issue is no water supplied for the 'complimentary tea and coffee' charged for water at check out

Partner

8/10

Excellent

27 Oct 2025

Annette

Clean room, lovely shower, good comfy bed, and warm room, good facilities.
down side mirror in bathroom not working, couldn't open window for some fresh air was told by reception 1rdt floor rooms the windows don't open,, think we should have been advised about this as and accommodated on a higher floor room. Being the week end it was rather noisy , we asked for a room with a view to the river and we're given a room facing the buildings and bars thorough fair. The room 110 was very clean and comfortable but not with the river view.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Loriann

My stay was great. It was a good location for walking around the city. Would definitely stay here again

Leisure Self

6/10

Pleasant

25 Oct 2025

Allison

Clean enough. Comfortable bed.

Partner

10/10

Exceptional

25 Oct 2025

Ian

Great location for tourists .

Had a slight issue at check-in .
This was resolved by the manager the following morning . Very professionally and without a big fuss .
The location of the hotel is second to none . Would highly recommend.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Richard

Very happy with choices for breakfast

Leisure Partner

10/10

Exceptional

23 Oct 2025

chris

Excellent throughout, staff very friendly and helpful.
Food excellent and wholesome.

Leisure Partner

6/10

Pleasant

23 Oct 2025

Oliver

Overpriced but ok for one night

Hotel needs refurbishing. Lack of plug sockets in bedroom. Small bathroom with bad pressure in the shower. Excellent breakfast. Rooms on the town side are very noisy at night with all the bars and pubs. Overpriced for what it is.

Friends_and_family Friends

8/10

Excellent

22 Oct 2025

Andrew

The room appeared to be unheated. Although the door to room appeared to be secure it had previously been damaged along the lock/door pillar which was concerning. (Room 115). The room was clean and comfortable but exterior noise in the streets echoed between the buildings. As a light sleeper this was not ideal.

8/10

Excellent

20 Oct 2025

Vera

Overall the hotel is ok. The staff are hard working and very good at what they do. The hotel could do with an upgrade. We had an issue with our room, th

6/10

Pleasant

20 Oct 2025

Michelle

It’s an older property with heating issues in the rooms & no soundproofing from external noise

Leisure

2/10

Poor

14 Oct 2025

Oliver

Big queue at check in. One lady, Janet, doing her best but clearly under staffed.

Partner

6/10

Pleasant

13 Oct 2025

DAVID C

Great location, rooms were modernized but quite some time ago. Only 1 elevator working, lobby and exterior dated, but it is Scotland.

Leisure Friends

2/10

Poor

13 Oct 2025

Andrew

Double room was tiny and bed was hard against the wall on 1 side. Had to ask for side order for evening meal that didn't turn up and burger was dry and bland. Twice asked receiption about no heating in room but no one turned up and not resolved. Was told at breakfast that dining room was closed despite arriving 30mins before breakfast ended. No apology given, and lastly charging £15 for overnight hotel parking. Total lack of care and awareness from staff. Never to return here again

Leisure Partner

10/10

Exceptional

12 Oct 2025

Adria

Located right in the heart of downtown Inverness

Family

4/10

Poor

11 Oct 2025

Michael

On checking in. Only 1 lift working took 25 minutes to get in the lift due to very busy.
Room was perfect apart from couldnt turn heating on.
Came down for Dinner in the Bar ordered a starter and mains went to Order Pigs un Blankets to be told not available. Normally when given a Menu you are told there and then if things are not available. ALL the food came out at the same time. Sent the mains back until we had finished the starter. Mains arrived were warm. Ate it as was not long out of Hospital and was hungry. Waited 25 minutes for someone to clear the plates and asked for pudding menu and another drink. Then waited 15 minutes for someone to take our order decided in the end to leave. 3 staff in bar working then 2 of them went and looked after a coach party in the dining room. Leaving 1 person doing nothing but the Bar.
Came down for Breakfast was lovely. One Waitress saw i wasnt great due to my Operation and said if i needed anything just to ask for Help. Very appreciative

Partner

4/10

Poor

11 Oct 2025

Mary

A lot of Noise from outside in the street until 10.30. Room was cold. Kettle impossible to fill as no space for it inder tap.

Friends_and_family Friends

6/10

Pleasant

09 Oct 2025

Michael

Room was ok but noisy from stairwell door slamming and the very loud street noise and there was intermittent banging of a metal rail within building, alarms going off through out the night - windows definitely not sound proof

Leisure Partner

10/10

Exceptional

07 Oct 2025

Elsie

Arrived with a very welcoming,Jo was excellent she makes you feel very welcome, breakfast was all over the place bumbing into each other some of the staff did not know what they where doing they stand about chatting a lot .had a evening meal once again staff should help customers more they seem to chat with each other than do there job also breakfast was there times and the salt shaker was not filled after been told lovely clean and comfortable room food was good .we will be back to stay next time we come up that way thankyou

Leisure Partner

6/10

Pleasant

06 Oct 2025

Gary

Tired hotel but great staff.

Beds were comfortable. Bar was great. The hotel itself was tired and in need of decorating inside and out. Carpets looked dour. Cobwebs hung from the bedroom ceiling. One of the 2 lifts was out of action for a day and a half. Rooms at the front were noisy with revellers outside until the early hours noting it was the weekend. Windows could be better glazed. To finish on a positive note, the staff were friendly and helpful, working hard.

Friends_and_family Friends

10/10

Exceptional

03 Oct 2025

Ishmael

Helpful staff, great breakfast, GREAT VIEW from room or the river, great shower! Great walkable location, great parking only 15 pounds a night. Worth it! We did a small room and it was perfect bc we pretty much just slept in the room and had great views the rest of the time we were there.

Leisure Partner

8/10

Excellent

03 Oct 2025

Morgan

Great location, comfy bed, just a bit dated

Leisure Friends

10/10

Exceptional

01 Oct 2025

Blaise

We had a room overlooking the street in front of the hotel. The loud noises coming from below often woke us through the night. When we asked to be moved we were told the hotel had ver few rooms with 2 beds. Those with 2 beds were at the front of the building. A staff member told me there was nothing they could do about the noise on the street. Our experience, otherwise, was very good. We loved the clean and comfortsble beds as well as the helpful and knowledgeable staff members. Overall our stay was good. The location was great.

2/10

Poor

30 Sep 2025

STEPHEN

Service in hotel restaurant was slow. Hotel then had water leak so turned off all the water to the entire hotel. No showers, no washing and no toilets. Made worse by a clueless receptionist who had no idea about anything and was happy about customers at this supposed top hotel wandering around Inverness trying to find a toilet. Even the typed notice forgot the word “sorry”.

Leisure Self

2/10

Poor

28 Sep 2025

Anastasia

Rooms are worn. Overpriced for what you get.
Poor shower.
Noisy clubs/ bars on the road so couldn’t sleep (stopped at 3am). Central but you pay for it!
No water the next morning so no shower/ toilet/ coffee. No management on site, no guest update or apologies, no bottled water available.
Breakfast run out of fresh ham, water, hot drinks.
Staff polite under challenging circumstances

Partner

4/10

Poor

25 Sep 2025

Richard

We arrived around 9pm after a 12 hour train journey. The approach to the hotel from the railway station was down a street full of revellers.
On arrival we were allocated a room facing down the noisy street we had just walked down but were too tired to try to arrange an alternative room. The revelry continued till 4am with shouting, screaming, loud music and reving car engines.
We complained the following morning and our belongings were moved to a better room before our 2nd night.
Why oh why did the receptionist allocste the original room to a couple in their eighties who were obviously tired after a long journey\?

Leisure Partner

2/10

Poor

23 Sep 2025

Alan

Top 3 worst hotels I have stayed in

Other than the receptionist and one friendly memebrr of staff behind the bar, the service and friendleness of staff was poor. No staff at breakfast, no hot water for tea. One member of staff in the bar was unreal - openly moaning about us because we sat at a table that wasnt marked as reserved but apparently was so she decided to insult us in fron of other guests - delightful!
For the cost, below average decor & comfort, very basic and unwelcoming. Good location but its almost as if they dont need to try as there are so many tourists constantly booking. I will never stay there again.

Partner

10/10

Exceptional

23 Sep 2025

Robert

Perfect for a stay in Inverness

Very well located. Excellent staff

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Stephen

Convenient to local activity.

8/10

Excellent

16 Sep 2025

Dave

Hotel good so long as you don’t need to park a car

Clean room helpful staff. Car parking is a nightmare ☹️

Partner

6/10

Pleasant

12 Sep 2025

Leonid

Good location, average hotel for 4 stars

Not very good bedding, small sink, a bit noisy (stayed on weekdays).

Partner

4/10

Poor

07 Sep 2025

Angele

It was old and didn’t represent the photos on their website. The rug in the lobby was stained badly. We had paid almost $400 Canadian for an executive king and it wasn’t worth half of that. There wasn’t any air conditioning and we couldn’t keep the windows open because of how noisy it was outside. The bed was uncomfortable and the pillows were thin. The include breakfast was pretty typical. I would not recommend this hotel.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Rachel

Had a great view of the river near by. I will warn though that it can be very loud at night

Leisure Partner

6/10

Pleasant

03 Sep 2025

Rahmeh

Not bad

10/10

Exceptional

03 Sep 2025

Chandrashekhar

The chef and his staff at breakfast were excellent

Leisure Family_with_children

10/10

Exceptional

03 Sep 2025

Danielle

The location was so close to the train station and for all the tours. The breakfast in the morning was great! It was close to everything and a very walkable city. The room was large!

Leisure Self

8/10

Excellent

03 Sep 2025

Hermanna

Clean room

4/10

Poor

01 Sep 2025

Terri

Room was not ready. Told it would be shortly. That they would let us know. We were directed to their bar to wait. Which was old and boring. There was no one there to take a drink order. After over an hour we went back ourselves. The room itself was fine. But the lobby area was old and drabby

8/10

Excellent

31 Aug 2025

susan

Hotel was a good stay Everyone was very accommodating to our needs. The breakfast buffet was excellent. Plenty of hot & cold choices. Just be aware that one side of the hotel is on the main pub strip - there was noise.

Partner

8/10

Excellent

30 Aug 2025

Christine

Get earplugs!

You need ear plugs if you are in the side of the bars.
Otherwise close to everything.

Partner

8/10

Excellent

29 Aug 2025

Phil

Great location, hotel looking run down and room noisy due to people going through fire doors.
Bed was comfortable and great powerful shower.
Enjoyed evening meal and breakfast in hotel.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Grace

The service and food were excellent. You have amazing chef(s).

Leisure Family

6/10

Pleasant

24 Aug 2025

Verified traveler

Great location but very noisy at night

While the hotel is centrally located in the old part of town, unless you spend more to stay on the river side, you will likely not get much sleep. The hotel sits on one of the busier streets for nightlife, with clubs blasting music till 3 am. This made adjusting to the time difference extremely challenging as this was our first stop on our trip. Parking can also be tricky because of the location. The rooms, however, are clean and cute. The staff are super friendly. And the onsite restaurant was just what we needed after our long travel day. Perhaps we would have felt differently staying on the river side.

Partner

10/10

Exceptional

24 Aug 2025

Cynthia

Near the train station and city centre.

Leisure Self

10/10

Exceptional

23 Aug 2025

Libby

Really friendly staff and the room was lovely

Leisure Family

2/10

Poor

16 Aug 2025

Monica

Tasteless interior decorating, not enough power sockets, leaking toilet, no fridge, kettle did fit under the sink tap.

Leisure Partner

6/10

Pleasant

11 Aug 2025

Greg

The staff were very friendly and helpful and the interior was in good shape. The exterior looked quite shabby and maybe needs some work. The room was comfortable but very noisy indeed (a Sunday night) as it overlooked a street with late bars and music venues. The internet coverage in the room was patchy. Water pressure in the shower (3rd floor) was very weak. Quite likely there are other rooms without these issues. Parking was 15 pounds a night (not included in the expedia booking and if it was advertised I didn't see the notice). Mercure is generally good and I'll stay with them again but probably not in the Inverness Mercure.

10/10

Exceptional

10 Aug 2025

Had a great stay for a few nights. Excellent location in relation to any tours going on (don't have to walk far). The staff was very nice. Word to the wise about onsite parking - do not feed the meter in the lot. Just go to reception, you will pay there. That would be the only piece of advice I would give others and the hotel, is to make that more clear.

Business_and_leisure Self

10/10

Exceptional

10 Aug 2025

Rebecca

Great property. Good onsite bar and restaurant. Very conveniently located.

Leisure Family

4/10

Poor

06 Aug 2025

Michael

Very very very poor value

First, I get that August in Scotland is expensive. Everywhere. But a down at the heel Travelodge is a more attractive and charming lodging than this travesty of a hotel.

Terribly stained rugs throughout the property. Lifeless, corporate decor. Decent but overburdened staff.

Room had a comfortable bed and good bedding but all else was concrete block walls covered by decaying paper, a few wall stains, exposed piping, dirty windows.

Pathetic value for nearly 200 quid.

The French corporate owners should be ashamed of themselves pawning off this aging relic on tourists at extortionate rates.

Self

10/10

Exceptional

05 Aug 2025

John

This hotel is right near the train station and taxi stands. Also near McGregor’s for traditional music and great F&C. Also get a proper scone and proper tea and cafe across the street.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Shannon

The hotel staff were friendly and the room was great. Had hot water in the shower.

Leisure