Name: La isla y el mar Hotel Boutique
Address: Reina Sofia, 23, Puerto Del Carmen, 35510, ES

10/10

Exceptional

09 Jun 2026

Andrew

The rooms are fabulous and well maintained by the cleaning staff. Shower is powerful and the toiletries are Rituals which are lovely so no need to black shampoo, conditioner, shower gel or body lotion.
Mini bar is well stocked and prices are very reasonable. The outside beds on your patio are a lovely touch when you just want a quiet day. Danielle was the star of the show for us. She was everywhere ensuring every one was having a lovely time and checking if breakfast was okay etc.

The spa was brilliant and I had 4 treatments while here, Patricia was my favourite therapist. Breakfast gave lots of choice and the restaurant manager was always at hand to ensure that everyone had what they needed. There was a large choice on the buffet with an additional menu for eggs, pancakes and tostadas. The reception staff were brilliant with Mario standing out above the others for his constant smile and positivity, his professionalism and his attention to detail.

We dined at La Kentia and all was beautiful. I only wish you could order a side of potatoes or vegetables with the main as there seemed to be something absent from the dishes. We ate here twice and whilst the quality and presentation was second to none, the lack of Vegs or a Carb would make me have to think about another visit. We didn’t eat in the buffet restaurant so can’t comment on that but the menu looked very good.

The sunbeds were the best we have ever lain on. The comfort was brilliant! Can’t wait to visit again.

Partner

10/10

Exceptional

31 Oct 2025

Isabel

This is a fabulous hotel. Rooms are scrupulously clean and spacious. Breakfast is excellent with a wide variety of food on offer. I can’t fault anything about this hotel. Tha staff are also superb.

Partner

10/10

Exceptional

08 Oct 2025

David

A wonderful complex, staff always there when needed. Peaceful and relaxing

Leisure Partner

10/10

Exceptional

21 Sep 2025

Fran

Love love this place

Absolutely unreal, top class service, everything was spotless. Both A la carte menu and buffet were top class experience, great food

Partner

10/10

Exceptional

02 Sep 2025

stephen

Staff very helpful and breakfast is good

Partner

10/10

Exceptional

13 Aug 2025

Martin

August holiday

Relaxed atmosphere. Clean and tidy.Excellent service with helpful staff . Perfect for our requirements

Partner

10/10

Exceptional

28 Jul 2025

Emma

All the staff were amazing - friendly, welcoming and helpful.

Leisure Family

8/10

Excellent

15 Jul 2025

Daniel

The hotel itself is beautiful, our room (deluxe suite) was excellent and all the staff were very friendly and helpful, so the property itself could not be faulted.

It is adults only (age 16 upwards). We travelled as a family of 4 (aged 16 & 18) but the hotel is too quiet for teenagers.

Their preference was the New Town as it's a lot more lively than the Old Town. From the hotel, It's a 15 minute walk to the start of the strip and if you were to walk to the end of the strip (Avenida de Las Playas), it would take you about 40 minutes.

Taxi's are very cheap, so if you want peace and quiet during the day, then it doesn't cost much to go to the New Town at night.

Puerto del Carmen is very hilly, so unless you are staying on one of the beachfront hotels, then you will encounter plenty of hills when you are out and about walking.

If you want to stay in one of the best hotels in Puerto Del Carmen, then 'La Isla y el Mar' is definitely one of the best in the resort. The compromise is you walk or get a taxi to the night life.

I would stay there again but only as a couple, not as a family with teenagers, as it's too quiet.

Leisure Family

10/10

Exceptional

27 Jun 2025

Peg

Just what we needed and expected.

10/10

Exceptional

07 Mar 2025

Stephen

Stunning hotel 10/10

Leisure Partner

10/10

Exceptional

04 Mar 2025

Nancy

Wonderful

A lovely hotel with kind , friendly and helpful staff throughout! Food was excellent, Will definitely return!

Partner

10/10

Exceptional

01 Mar 2025

Anthony

Spring week in La Isla Y el Mar Hotel Lanzarote

Very nice hotel with outstanding friendly staff. Beautiful suits with very comfortable beds, breakfast was excellent every morning with a wide range of hot and cold choices including made to order egg and pancake dishes.

We had Dinner in the A La Carte restaurant on one of the nights, which was an African teamed event. Food was underwhelming and overpriced and lacked in atmosphere.

We would definitely stay again.

Partner

10/10

Exceptional

02 Feb 2025

Lisa

My husband and I wanted four nights away in the sunshine and warmth to sit and look at the sea and feel indulged and that is exactly what the hotel La Isla y El Mar gave us. Wonderful friendly and happy staff from reception to the restaurant to the bar. We even got a new cocktail on the house from David in the Kentia bar! We had a wonderful massage and couples experience in the spa. If you want to get away for a short break to the warmth and not do very much this is the perfect spot.

Leisure Partner

10/10

Exceptional

15 Oct 2024

Derek

Lovely quiet location

Leisure Partner

10/10

Exceptional

29 Sep 2024

Aleksandra

Very nice hotel. Relaxing hotel

Leisure Partner

10/10

Exceptional

19 Jul 2024

Stacey Marie

Hotel is lovely area is slightly run down.

Leisure Partner

10/10

Exceptional

07 Jul 2024

Simon

How tall is amazing wicked service very friendly good service?

Partner

8/10

Excellent

17 May 2024

Charlie

Wonderful

The hotel and staff are fantastic third time we have been there only one little problem with the TV but soon sorted

Partner

8/10

Excellent

04 Apr 2024

Lisa Ann

Great location

Leisure Partner

10/10

Exceptional

27 Mar 2024

Leslie

This was our second time at this hotel, having visited at the same time last year. As before we had a great stay for a week. There was initially a minor mix-up over our pick-up from the airport, which we had booked in advance. There was no car to meet and greet us as we had booked. But when we phoned the hotel, they quickly sorted it out by paying for a taxi there and then. Also when we arrived at reception, they gave us an upgrade from an ocean-view room to a deluxe suite with a private jacuzzi. Much more than we expected. So a great start to a great week. Everything about this small intimate hotel is excellent, the original eco-design, the rooms and facilities, the Kentia gourmet restaurant and cocktail bar, the locally-inspired planting and most of all the friendly helpful staff. They are all highly trained to give individual care and attention. The hotel was fully booked whilst we were there, so occasionally, the pool-bar staff became a little overwhelmed by guest requests. A simple solution would be at least 3 or 4 staff on duty during busy times or a dedicated pool boy/girl for sunbeds etc. A very minor fault in an otherwise perfect hotel. If you want 5 star in Lanzarote - La Isla Yel Mar is the place.

Leisure

10/10

Exceptional

11 Mar 2024

Kay

Upon arrival we received a welcome drink and checked in. The reception staff provided us with maps and information about the hotel and our luggage was taken to our room. I realised that when we got into our room, they had upgraded us to a fantastic deluxe suite (whether it was because I had just celebrated my birthday), but they never commented at check-in so this was a great start to the holiday. We booked on a half board basis and couldn't fault the choice and variety of food on the menu. For breakfast they have a separate menu for eggs, as well as a buffet for cooked breakfast, cold meat platter, yoghurt & fruit plus pastries and breads. For the evening they offer you a choice of 4 main courses, as well as a salad and dessert bar and wine menu. You were never rushed whilst eating and the staff were on hand to ask for anything extra you required. Breakfast can get quite busy so they use the Gourmet Club as an overflow to eat, rather than keep people waiting. The housekeeping services are excellent and staff were still around cleaning rooms into the evening. Towels were changed daily and everything was kept spotless, we couldn't fault anything. One of the bulbs had gone in our room so reported it and they sent staff up within no time at all to replace and check the rest out. Pool towels were supplied and again all the areas were kept clean and staff were available to bring drinks over. Would highly recommend a stay, we couldn't fault the staff or service !!!

Leisure Partner

10/10

Exceptional

13 Jan 2024

VICTORIA

winter break

Stayed here again and we were not disappointed. Service is excellent. Breakfast buffet with such a variety of high quality food.
It is at the top of a steep hill, but there are bus stops outside if you need to venture further afield,

Partner

8/10

Excellent

09 Jan 2024

Verified traveler

Return trip

Second time staying here. Great, welcoming staff, spacious rooms, great sundeck with views over the sea.

Partner

6/10

Pleasant

24 Dec 2023

Joachim

We booked the Atlantic suite that, according to the Expedia description, comes with 2 single beds. Unfortunately, none of the Atlantic suite have two singles beds. We got two duvets, which was nice but isn't the same as two singles. Reception told us that there is no guarantee to get a twin room. That's irrelevant if your room description is clear about number of beds. I would not have noted this hotel if I had known.

Otherwise, it's a lovely hotel with a very relaxed atmosphere and vibe to it.

Breakfast had lots of choices and is lovely.

Leisure

8/10

Excellent

15 Aug 2023

Darren

Beautiful hotel..great pool

Absolutely beautiful hotel. Rooms were very large and comfortable. We did have a problem with our air conditioning for 3 nights which was a disaster with the heat. We told the guy in reception who tried to tell us it was working but it wasn't. The following day they changed motor in the unit and all was good again. Hotel offered us free dinners in hotel for rest of the holiday which was a nice touch from them.. Beds around pool were very comfortable, pool area was very pretty. Also great selections for breakfast. Would gladly go back again.

Partner

10/10

Exceptional

01 Jun 2023

Elliot Alexander

A beautiful hotel that is spotless. Great staff, especially David and Cedra (Demi), in the Kentia Bar. Excellent breakfast. Lovely pool area with lots of comfy loungers.

Leisure Partner

10/10

Exceptional

12 May 2023

Diane

Great to be back!

Our second stay was excellent. Service is exceptional, there is a wonderful atmosphere throughout the hotel. Beautiful pool area and a great room.
The breakfast is fantastic.

Partner

10/10

Exceptional

15 Mar 2023

Leslie T

Everything taken into account, this is an excellent hotel. We stayed for 7 nights from 6 March to 13 March in an ocean-view suite. They are a bit more expensive but worth the sea view and private balcony. If you are looking for rest and relaxation in beautiful surroundings, this is for you. The rooms are laid out in beautiful gardens of cacti and flowering succulents. The architecture creates the impression you are in the natural rocky landscape of Lanzarote surrounded by North African planting. All the usual facilities of a 5 star are there. Staff were friendly & service was good. Menu in the main restaurant was limited and a little uninspiring, but the Kentia restaurant was excellent - we would recommend the tasting menu. Would we re-visit? Yes certainly.

Leisure Partner

10/10

Exceptional

03 Feb 2023

Patricia

I wNt to go back

Fantastic place, extremely friendly staff. Love it

Partner

6/10

Pleasant

30 Jan 2023

David John

Good breakfast.
Nice view
Good service
Cold bathroom
Cupboards could be better designed
Weak hand held shower

Leisure Partner

10/10

Exceptional

27 Dec 2022

Johnny

10/10 - will be back!

I stayed in one of the pool-view suites over Christmas, and it was fabulous!

The dinner buffet and breakfast were 10/10 and staff was lovely.

They also gave us a complimentary prosecco to wish us a merry christmas. Really nice touch.

Partner

10/10

Exceptional

26 Oct 2022

Jeff

No distractions. This property was a boutique as advertised. It was unique, clean and had everything that you needed to enjoy a great experience. Beautiful ocean views, and the staff was very accommodating.

10/10

Exceptional

15 Oct 2022

Akshay

Amazing

Leisure Partner

10/10

Exceptional

10 Sep 2022

Elizabeth

Lovely staff, amazing food, excellent scenery and overall a wonderful stay

Leisure Friends

6/10

Pleasant

01 Aug 2022

Verified traveler

decent stay

very average hotel that looks a lot better than it is, breakfast was always awful, egg never cooked how you asked and some limited hot buffet items that weren't that hot or of a good quality.

The room needed some serious tlc there were quite a few things wrong with it.

Partner

10/10

Exceptional

29 Jul 2022

Nicholas

A week flew by. Brilliant hotel!
Smart, modern room. Lovely pool area. Great food. Outstanding service - From the team at reception, to the restaurant and the cleaning team, they were all fantastic and just really nice people!
Special mention for Davide and Danielle who were the partnership at the pool bar for the majority of our stay. They

Partner

10/10

Exceptional

25 Jul 2022

Jennifer

A big kudos to the team at the hotel. What a wonderful group. They couldn’t do enough for you. Probably the best hotel service we have ever had

Leisure Partner

8/10

Excellent

01 Jul 2022

Jeff

OK

Leisure Self

10/10

Exceptional

01 Jun 2022

Louise

Great hotel with amazing cocktails

An amazing hotel in a great location. All of the staff are super friendly and attentive. Great pool and views. The best cocktails we found anywhere

Friends_and_family Friends

10/10

Exceptional

23 May 2022

Darrin

Brilliant gem of a hotel

Leisure Partner

10/10

Exceptional

22 May 2022

Mauricio

Rooms are quite comfortable, spacious and a great shower, swimming pool very nice and breakfast is super good, but the most, people at the hotel is very friendly !

Leisure Partner

10/10

Exceptional

22 May 2022

Steven

Best hotel we have stayed at

Partner

10/10

Exceptional

16 May 2022

Simon

Superb hotel

Fantastic stay at La Isla Y El Mar from first stepping into the lobby to check out after ten nights. Room was kept spotlessly clean as were the hotel grounds but what really made the stay special was the staff. Everyone from reception to cleaners, bar staff to grounds maintenance were always welcoming, greeting us every time they saw us - but in a genuine way, not artificial like you sometimes get.

Would I stay again? Absolutely!

Partner

10/10

Exceptional

10 May 2022

Renold

Very clean, food is extremely good, menu changes daily during our stay, excellent value, based on our experience very happy staff at all level from management, to reception, cleaners, maintenance and restaurant staff, credit to the management team

Leisure Partner

8/10

Excellent

10 May 2022

Laura

Fabulous

A lovely modern hotel in a quieter location. Excellent amenities and service from all staff. Fantastic breakfast and very large suite.
Only minor issues, configurations of wardrobes poor- couldn’t hang long dresses and had to call for iron and board.

Partner

10/10

Exceptional

22 Apr 2022

Eve

-

Leisure Partner

10/10

Exceptional

01 Apr 2022

Gary

Fabulous stay

Hotel was very clean. The staff were exceptional. Breakfast delicious with plenty of choice. The no reserve sun bed policy worked very well so there were always sun beds available.

Partner

10/10

Exceptional

28 Mar 2022

Synden

Great place to stay - very relaxing and the food was fantastic

Leisure Partner

10/10

Exceptional

18 Mar 2022

Verified traveler

Amazing stay

Amazing!!!

Partner

10/10

Exceptional

02 Mar 2022

Lesley

A little bit of paradise

We had the most relaxing stay at this fabulous hotel - the food was lovely, staff very friendly and excellent facilities. We just loved it - the location was good as it is just up the hill (remember it is good exercise ! ) from the old town and also near to the shopping centre - we could recommend it highly enough 😃

Partner

10/10

Exceptional

28 Feb 2022

Julien

Excellent staff
Lovely rooms
Wonderful breakfast, restaurant, cocktail bar
Great place to relax

Leisure Self

10/10

Exceptional

08 Feb 2022

Anand

Highly recommended

Friendly helpful staff, beautiful location and pool, delicious food both at the poolside bar and at the restaurant, sensational cocktail bartenders, live music on a Friday/Saturday, what's not to love!

Partner

8/10

Excellent

20 Jan 2022

Brian

Brian

Hotel was very clean and staff were very friendly and helpful. The weather was not the best when we had are short stay there but not the hotel fault but I will definitely be back to stay in this hotel again

Partner

10/10

Exceptional

13 Dec 2021

james

Lovel location in lanzarote

Lovely hotel. The service was fantastic, well run, beautiful location, very spacious rooms, and super friendly staff. Im not sure this next point is a negative because ive found the same in every hotel I've stayed in Spain, but the beds were not super comfortable. Two single beds pushed together and a bit on the hard side and moved away from headbord during the night.....but like i say, this seems to be the norm for 4 and 5 star hotels in that country. So neither myself or partner nor my mother nor sister, really slept well. Likewise, coffee not very good. For these two reasons i would say that this is not a real 5 star hotel. But a lovely place nonetheless.

Partner

10/10

Exceptional

05 Nov 2021

Diane

Wonderful Stay

Wonderful stay and would stay again.

The hotel has a relaxed, friendly vibe. Staff are great, breakfast is top quality and the pool area is fabulous with lots of comfortable beds on different levels, both by the pool and up on the top deck overlooking the Ocean. The pool is nice, not particularly big and only very shallow but good enough for a decent swim.

Pool side cafe food was delicious and excellent value for money for a 5* hotel. The wait times could be problematic some days and I once waited an hour for a salad!

There is complementary yoga on Tuesday and Thursday mornings at 8:30am which was brilliant and a definite plus for me. I also found a yoga studio within eye shot of the hotel.

We enjoyed the area and found lots of great restaurants within a short walk. We are quite fit though and some people struggled with the walk back up hill if they ate in the port area.

Initially we were a little disappointed with our room. Some of the furniture was a little worn for a 5*. The hotel was full but 2 days later we were offered the option of 2 other rooms but chose to stay as we had a better outlook and a wonderful balcony. Some of the rooms have very small bedrooms but ours was fine.

Partner

10/10

Exceptional

25 Jul 2021

Zisis

Incredible hotel. Nothing else to say other than that.

10/10

Exceptional

16 Jun 2021

Verified traveler

Staff were friendly, helpful and caring. Room was clean.

Leisure Partner

2/10

Poor

04 May 2021

Verified traveler

Hi..I know this property well and it is superb and should be visited by everyone...top class so it is.
The reason is I have gone negative is to draw attention to this as EXPEDIA failed to honour a coupon which was carried forward from last year.
I know T&C's are necessary but common sense in a Pandemic...come on...I list just short of €1000 to EXPEDIA on the hotel...
The Airline refunded me my flights are booking them twice.
The HOTEL is super but EXPEDIA failed me.

Leisure Family

10/10

Exceptional

28 Dec 2020

Verified traveler

Really made you feel welcome, without being overly familiar. Such a pleasure. The food was exceptional. Highly recommend and will be back.

Leisure Partner

10/10

Exceptional

26 Dec 2020

Verified traveler

Lovely boutique hotel located a 10 min walk outside Playa del Carmen. Lovely, spacious rooms, great staff and an extensive breakfast. We will be back!

Leisure Partner

10/10

Exceptional

14 Dec 2020

Louise

Fabulous hotel and friendly staff

As soon as we arrived we were immediately approached by staff to welcome us, all covid rules followed our luggage cleaned and we were taken to our room. The room was amazing bedroom area and separate living area and terrace with sun loungers and chairs and table. Fabulous bathroom with great shower, including toiletries. Were given first round of soft drinks in mini bar free and water delivered free every day. The pool area is gorgeous and so well designed, the sun loungers are so comfortable and lots of areas to chill out including the pool bar which serves food as well. Breakfast was really well organised so much choice of breads cereals continental meats and cheeses and extensive hot menu cooked to order and really tasty. Hotel is well located and close to bars and restaurants. Would definitely recommend and look forward to returning. The staff are really friendly and helpful always acknowledge when walking through reception.

Partner

10/10

Exceptional

08 Nov 2020

Paul

Great winter break

Just back from an excellent stay at this fantastic hotel. Hotel has spacious rooms (each with private sun terrace) and excellent facilities, including a lovely swimming pool and sun deck overlooking the ocean. The breakfast selection on offer each day is outstanding, whilst the evening buffet also offered good value - albeit not the same quality as the great Kentia gourmet restaurant next door. Staff were incredibly helpful and friendly, whilst the hotel has adopted good COVID measures and was spotlessly clean throughout. My only suggestion to management would be to consider heating the pool to make it a little less chilly in the mornings.

Partner

10/10

Exceptional

19 Oct 2020

Joanne

Great customer service

We have just spent a lovely week at the hotel and would highly recommend it. The customer service was excellent, from contacting the hotel prior to our arrival until we left, it couldn’t be faulted. All the staff were friendly and really made our stay. Breakfast was nice with a good selection of food. The cocktail bar and restaurant also very nice and good value for a 5* hotel. I’ve thought it would be a lot more expensive. The club sandwiches and pizza at the pool bar during the day were very nice. The room was cleaned daily and the beds very comfortable. Overall a great stay and we will definitely return. Puerto Del Carmen was quieter but I wouldn’t let this put you off going. Still plenty of restaurants and bars open or you could just stay in the hotel. Felt very safe whilst there and seems crazy that we have to quarantine on our return. Hoping to return soon.

Partner

2/10

Poor

28 Aug 2020

Verified traveler

My daughter and I used the spa's jacuzzi and I noticed there were salt like things in the jacuzzi which were actually chemicals - the medical practice at home told me probably bleach/chlorine. They said that I had been burned by the stuff in the jacuzzi. I now have scars from this. I was bleeding where the short line was and the salts were caught.. The manager Dasa Kovacikova did not want to do anything. She is now refusing to answer my emails about this. Claims to be an ecological hotel using nothing toxic but they are. Be very careful - they are not concerned about health and safety and I can't get anyone to respond or even apologise.It has been months and they clearly do not care about health and safety even if it involves children.

Leisure Family

10/10

Exceptional

26 Aug 2020

Christopher

This hotel is absolutely amazing, located just a short distance walk from the beach and other amenities like shops and bars. The food was great the staff were friendly and extremely accommodating. The facilities were well kept and boy do they know how to make a cocktail. Our rooms were very clean and in great condition. The architecture of the hotel was very unique. All in all a great stay!.

Friends_and_family Friends

10/10

Exceptional

17 Aug 2020

Maria

Very safe hotel

The hotel was fantastic and very safe. I would highly recommend staying at this hotel. They took every procedure for the person's safety with a mask-wearing and having copper tongs getting your food. The copper tongs is a natural disinfectant. Very relaxing and great food. We will definitely be coming back to this hotel.

Partner

10/10

Exceptional

11 Aug 2020

corina

Amazing hotel and staff, especially Daniellie pool

We had an amazing experience from when we walked through the door. We can’t praise the staff enough, they made our holiday special

Partner

10/10

Exceptional

17 Mar 2020

JASON BRUCE

Great stay

Very clean and accommodating especially during these tough times , great location

Partner

10/10

Exceptional

14 Mar 2020

Robert

Great hotel and facilities for a relaxed week.

The hotel is modern, clean and a short walk from the port and the main \"resort\" part of town down the hill.
The breakfast buffet was great and the variety of fruit, fresh pastries and baked goods as well as eggs cooked to order was fantastic.
The pool is small and surrounded by sunbeds which are often busy but there's also a sundeck, chill-out area, that's great to relax in.
The pool bar serves great food and drinks and the poolside service from the staff is excellent.

Partner

10/10

Exceptional

23 Feb 2020

Verified traveler

Excellent staff,very good food and quiet property.

Friends_and_family Family

8/10

Excellent

14 Feb 2020

shaun

nice hotel - shame about the noise.

we were in suite 604, which is right next to the Kentia cocktail bar. They have live music and a DJ over the weekend until well after midnight. If the outside door is left open then the noise will keep you awake, and even if the door is shut, then you can hear the music. We had to complain to reception 2 nights running.
Also we could hear noise from the suite above us, whether that be from the door opening, or bathroom usage. A couple of times I thought it was raining outside, before I realised it was the shower from upstairs.
Apart from that, a very enjoyable stay, friendly staff and good service.

Partner

10/10

Exceptional

10 Feb 2020

Camilla

10/10

Our stay in LIYEM was amazing. The level of service and attention to detail was amazing. Exceptional value for money too.. Will defo return, although we just learned they are changing to Adult Only from May 2020. ☹️

Partner

10/10

Exceptional

19 Jan 2020

Verified traveler

Staff were very friendly and the service was excellent.
The room was first class

Leisure Partner

10/10

Exceptional

11 Jan 2020

Verified traveler

excellent spacious room
main thing was the staff, all lovely people, friendly, helpful

Leisure Partner

10/10

Exceptional

10 Jan 2020

Susan

Been to Lanzarote numerous times, but this was the best trip due to the hotel we stayed in - La Isla y el Mar. First time there & couldn’t recommend it highly enough - fabulous, fabulous, fabulous. Beautiful room, fabulous food & more than pleasant staff who were personal with each guest. Will definitely be back before the year is out....

Friends_and_family Friends

10/10

Exceptional

10 Jan 2020

Verified traveler

First ckass hotel stinning rooms only oroblem is its turning adults only

Family

10/10

Exceptional

07 Jan 2020

Verified traveler

The hotel was so clean, beautifully decorated and food and service was fantastic. Breakfast was everything you could ask for and the poolside restaurant was lovely with choices of salads, toasted sandwiches and pizzas. Pool was super clean and the sun loungers with mattress style cushions. A lovely Chill out area with lots of sun loungers/beds on the balcony overlooking the harbour.
No vegetarian option on the menu for dinner

Leisure Partner

10/10

Exceptional

04 Jan 2020

Verified traveler

The property was located near to the town in walking distance and it was beautiful, well managed with kind and helpful staff.

Leisure Friends

8/10

Excellent

30 Dec 2019

Verified traveler

Liked - Beautiful hotel. Staff wonderful. Management visible and one lady was particularly pro-active and helpful. Buffet items in the restaurant regularly checked and replenished; plenty of choice. Beautifully furnished and very clean.
Disliked - Some problems with shower and electrics. Could do with dressing table mirror; sliding wardrobe doors interfered with opening of drawers. Pool very cold apart from one day in 7.
Puerto Del Carmen had a nice harbour and sea front but many tacky cheap bars - mainly Irish bars

Leisure Partner

10/10

Exceptional

28 Dec 2019

Verified traveler

Amazing place.... Staff and hotel excellent.... Area a little tired

Leisure Family

10/10

Exceptional

29 Nov 2019

Nicola

Gem of a hotel

Amazing place to stay. Loved every minute. Well run. Spotless. Great location. Close to the old town. Would be great if the hotel had a car park but we found a space to park on the road, as it was off season. We will definitely be going back.

Partner

10/10

Exceptional

27 Nov 2019

Verified traveler

All good, staff great and hotel very stylish. Maybe a board to say what was going on everyday would help planning.

Leisure Friends

8/10

Excellent

23 Nov 2019

Verified traveler

Beautiful hotel.Very different.Fantastic rooms.
The jacuzzi in room when on blew out crushed white stones.Maintenance poor.

Leisure Self

10/10

Exceptional

22 Nov 2019

Verified traveler

Lovely position. Plenty of sun beds. Great breakfast.

Leisure Partner

10/10

Exceptional

31 Oct 2019

Verified traveler

The property & staff surpassed our expectations. The reception is efficient and friendly, the suits are great with very comfortable beds, the pool area is just outstanding. The staff in the pool area are also outstanding. The breakfast buffet has a huge selection that changes daily. If there was one gripe, it is the hill climb from the town, but then again many of the features we liked were because of the elevation.

Leisure Partner

10/10

Exceptional

20 Oct 2019

Verified traveler

Everything from start to finish was excellent, a true 5 star experience

Friends_and_family Family

10/10

Exceptional

17 Oct 2019

Verified traveler

Smaller Hotel with great views and excellent facilities and standards

Leisure Partner

10/10

Exceptional

07 Oct 2019

Verified traveler

Loved everything about this hotel. Beautiful design, build, location overlooking the sea. Intimate with excellent staff who were very warm and friendly. Exceeded expectations

Leisure Family

10/10

Exceptional

19 Sep 2019

Wayne

Recent stay

Overall excellent. All facilities were of the highest standards, staff couldn,t do enough to help.

Partner

10/10

Exceptional

17 Sep 2019

Hamish

Great hotel with friendly staff

Needed a nice relaxing break in the sun and this hotel was perfect.
Luxurious, quiet, excellent amenities, friendly staff.

Partner

8/10

Excellent

14 Sep 2019

Verified traveler

Far from beach. Not many restaurants around. Nice view, nice pool. Close the pool bar/food way too early. 17:30

Business Self

10/10

Exceptional

09 Sep 2019

Verified traveler

Superb friendly, helpful staff . Tranquil, immaculately maintained hotel . Top quality food catering for all . Perfect for a relaxing break . We will be returning next year .

Leisure Family

10/10

Exceptional

04 Sep 2019

Verified traveler

Friendly staff, very clean, nice pool and terrace area.

Leisure Partner

10/10

Exceptional

02 Sep 2019

Verified traveler

Great hotel

Lovely hotel, very modern and in a great position only 10 minutes from the old town and 15 minutes from water sports.
Staff very friendly and nice choice of food options.

Partner

10/10

Exceptional

30 Aug 2019

Verified traveler

Friendly staff. Beautiful hotel. Large clean rooms

Leisure Family_with_children

10/10

Exceptional

27 Aug 2019

Verified traveler

The staff really were fantastic and the hotel itself was of an excellent standard

Leisure Partner

10/10

Exceptional

26 Aug 2019

Darragh

Fantastic place

Beautiful place and very relaxing. Very modern and very clean. The staff are very friendly and accommodating.

Partner

10/10

Exceptional

14 Aug 2019

Verified traveler

Friendly staff, clean room , balcony also reasonably kept, breakfast was superb , room service the chicken burger would not reccomend, would have liked if staff promoted the facilities to make things more available. Overall a really nice comfortable hotel.

Leisure Family

10/10

Exceptional

30 Jul 2019

Verified traveler

We loved the free champagne for breakfast every day and also Roberta who worked in the cocktail bar, she was so funny and welcoming and also a font of information.

Leisure Partner

10/10

Exceptional

16 Jul 2019

Verified traveler

Beautiful, quiet hotel with great views located right at the top of Puerto del Carmen.
Very helpful and friendly reception staff and great offer of food for breakfast. Pool service was also quick and efficient.
Particularly liked the tablet given to the room which made navigating round the island to visit places really easy with the pre loaded top destinations.
Room air conditioning isn’t great and even when maintenance had been, it didn’t operate at the temperature set. Bathrooms could do with better ventilation and towels need to be changed daily as they don’t dry inside.
We also used the shower room
On our last day as we had a late departure, this really needs air conditioning as there is no ventilation and you can’t open any windows, so the room becomes way too stifling.