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Capital O Hotel Los Caracoles, Acapulco
Acapulco · Mexico
1300 Blvrd de las Naciones La PozaView location
7.6/10Very good140 Reviews
Cleanliness7.6/10 7.6
Service7.8/10 7.8
Comfort8.2/10 8.2
Condition7.2/10 7.2
Amenities6.8/10 6.8
See all ratings- Most popular
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Capital O Hotel Los Caracoles, Acapulco
Located in Acapulco (La Poza), Capital O Hotel Los Caracoles is within a 5-minute drive of Forum de Mundo Imperial and Playa Revolcadero. This hotel is 4. 8 mi (7. 8 km) from Majahua Beach and 8. 4 mi (13. 5 km) from Icacos Beach.
Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless Internet access. Free self parking is available onsite. Make yourself at home in one of the 18 air-conditioned rooms featuring flat-screen televisions.
Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided.
Show less
With a stay at Capital O Hotel Los Caracoles, Acapulco in Acapulco (La Poza), you'll be a 1-minute drive from Forum de Mundo Imperial and 9 minutes from Playa Revolcadero. This hotel is 5.1 mi (8.1 km) from Majahua Beach and 9.4 mi (15.1 km) from Icacos Beach.
Make yourself at home in one of the 18 air-conditioned rooms featuring private pools and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. null
Popular amenities
Free WiFi
Parking available
Concierge
Entertainment
Non-smoking
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Beach nearby
No elevators
Professional property host/manager
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
-
Minimal age
18
-
Spoken Language
English
Spanish
Nearby attractions
Boulevard de las Naciones
0.1 km / 0.1 mi
La Isla Shopping Village
0.9 km / 0.6 mi
Laguna Tres Palos
1.3 km / 0.8 mi
Forum de Mundo Imperial
1.4 km / 0.8 mi
Barra Vieja Beach
3.9 km / 2.4 mi
Playa Revolcadero
4.7 km / 2.9 mi
Arena GNP Seguros
5.6 km / 3.5 mi
La Bonfil Beach
5.9 km / 3.7 mi
El Revolcadero
6.3 km / 3.9 mi
Playa Puerto Marqués
6.8 km / 4.2 mi
Bahía de Puerto Marqués
6.9 km / 4.3 mi
Majahua Beach
8.1 km / 5.1 mi
Playa Hermosa
8.3 km / 5.2 mi
Punta Diamante Beach
9.1 km / 5.6 mi
Plaza Sendero
9.1 km / 5.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 18
- Number of floors (main building): 2
- hotel
- American Express
- MasterCard
- Visa
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Beach
- Entertainment Area
- Car park
Show 13 more facilities & services
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi
- Garden
- Luggage room
- Towels and bed linen
- Non-smoking area
- Outdoor freshwater pool: 1
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE TWO BEDSDOUBLE • TWO BEDS • 1 Bedroom • 11 m²DBL.2B-1
Room overview
Non-smoking room- Room size
- 11 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- 220V power supply
- Toiletries
- Satellite TV
- Cable TV
- Plug adaptor
- Smoke detector
- Housekeeping
- Shower: 1
Show all 14 amenities
- Bathroom: 1
- Private Pool: 1
- Internet access
- Individually adjustable air conditioning
- Wi-fi
- TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCapital O Hotel Los Caracoles, Acapulco
DOUBLE TWO BEDS
Room photos
10 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
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Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 11 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2B-1
Room amenities
- 220V power supply
- Toiletries
- Satellite TV
- Cable TV
- Plug adaptor
- Smoke detector
- Housekeeping
- Shower: 1
- Bathroom: 1
- Private Pool: 1
- Internet access
- Individually adjustable air conditioning
- Wi-fi
- TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM THREE BEDROOMSFAMILY ROOM • THREE BEDROOMS • 1 Bedroom • 12 m²FAM.B3-1
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 5
- Bed setup
- 3 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- FAMILY ROOM
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Shower: 1
- Internet access
- 220V power supply
- Toiletries
- Cable TV
- Desk
- Housekeeping
- Plug adaptor
Show all 12 amenities
- Wi-fi
- Individually adjustable air conditioning
- TV
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCapital O Hotel Los Caracoles, Acapulco
FAMILY ROOM THREE BEDROOMS
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 5
- Bed setup
- 3 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- FAMILY ROOM
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: FAM.B3-1
Room amenities
- Shower: 1
- Internet access
- 220V power supply
- Toiletries
- Cable TV
- Desk
- Housekeeping
- Plug adaptor
- Wi-fi
- Individually adjustable air conditioning
- TV
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 12 m²DBL.ST
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Shower: 1
- Bathroom: 1
- TV
- Internet access
- Individually adjustable air conditioning
- Wi-fi
- 220V power supply
- Toiletries
Show all 14 amenities
- Satellite TV
- Cable TV
- Plug adaptor
- Smoke detector
- Housekeeping
- Private Pool: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCapital O Hotel Los Caracoles, Acapulco
DOUBLE STANDARD
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Shower: 1
- Bathroom: 1
- TV
- Internet access
- Individually adjustable air conditioning
- Wi-fi
- 220V power supply
- Toiletries
- Satellite TV
- Cable TV
- Plug adaptor
- Smoke detector
- Housekeeping
- Private Pool: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCapital O Hotel Los Caracoles, Acapulco
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room THREE BEDSRoom • THREE BEDSROO.3B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCapital O Hotel Los Caracoles, Acapulco
Room THREE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.3B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCapital O Hotel Los Caracoles, Acapulco
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCapital O Hotel Los Caracoles, Acapulco
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCapital O Hotel Los Caracoles, Acapulco
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Capital O Hotel Los Caracoles, Acapulco
50
reviews shown
Ignacio
Baño apestoso. Camas incomodas. Olores fetidos de los colchones con resortes de fuera, sabanas percudidas. El olor en recepcion es fetido por el pescado/mariscos de la cocina que esta a un lado.
David
The staff is very courteous and friendly. Clean room and nice small pool.
William
cold and hot water, comfortable beds (colchones), air conditioning, tv.
Ever
4 star hotel
Juanita
They had bed bugs
Meagan
Great stay! Super clean and cold AC
Harvey
Desk girls
Arturo
Staff was great.
Giovanni
Good service and good prices
FREDDY
Bathrooms we leak no hot water no towers and the whole room is a mess the AC is not working not recommend it
Rosa
Good
george
very clean and recommneded
wonderful short stay at a well price hotel.
Verified traveler
I am a gringo and the staff was very helpful in helping me to navigate the language difference and they helped me out with all kinds of things.
Bryant
I didn’t like the fact that we found a scorpion hiding on the bed
Victor
Exelente servico y buena ubicación estadia muy buena
Jose de Jesus
Cumple por el precio que pague para una parada de trabajo
Eder
El precio lo mejor y el wifi solo había en la recepción pero de ahí todo recomendable
Eli
En general estuvo bien, aunque instalaciones demasiado viejas, necesita una mejora
Daniel Camarillo
Sinceramente todo bien. Super bien
Xavier
.
Vanessa
Todo bien con la habitación y el personal, la habitación limpia, el personal amable, lo único que no me agradó mucho fue que en una de las camas uno de los días de nuestra estancia nos pusieron una sábana que ya se veía muy vieja y desgastada. De ahí en fuera todo muy bien, disfrutamos de nuestra estancia y volveríamos al hotel.
Angel Ernesto
El trato es normal pero las habitaciones son sucias y las sábanas tenían manchas que se veían muy desagradables.
MARCO J
No me dieron las habitaciones
Alain
Je me suis presente et je n'ai meme pas couche , j'ai quitte pour aller m'heberger dans un autre hotel ,, car odeur nauseabond de puanteur de poisson , c'est normal l'hotel c'est une poissonnerie au rez de chausse d'ou est situe la reception et l'entree pour la piscine ,la piscine avec ses belles photos , voyez mes photos et vous comprendrez . La porte des chambres muni d'une simple poignee des annees 50 avec bouton poussoir comme barrure . Ah oui si comme moi vos valises sont pesantes , pas d'acenseur et les chambres sont aux niveau superieur , la mienne que l'ont ma offert etait aux 4'iemme etage et n'insistez pas pour changer ( pas possible ) de plus oublie l'aide d'un valet pour vous aider , douche de camping mieux que leur douches . Je ne penses qu'expedia devrait aviser que ce genre d'hotel ne s'adresse pas aux touristes normal , c' est plutot un gite ( pas un hotel c'est certain que non ) pour trabailleurs Mexicain sans vouloir les denigrer. Je suis allez a one hotel pres de l'aeroport , pas impeccable , par contre vraiment superieur .
Rosaura
El personal del Hotel no es nada amable
Jorge A
Todo bien solo el Estacionamento muy pequeño y el personal no ayuda mucho
Laritza
Habitación limpia, atención amable, excelente relación costo - calidad. Céntrica y comunicada en zona Diamante, seguridad, acceso las 24 horas.
Ericka
El hotel muy bien en general, limpio, bien las instalaciones, no utilizamos la alberca pero se veía limpia, estaría bien que pusieran camastros
mesas y sobrillas. Solo como sugerecia que la recepcionista tenga una actitud amable.
mesas y sobrillas. Solo como sugerecia que la recepcionista tenga una actitud amable.
Thibault
Chambre propre personnel accueillant rien a dire pour ce prix la un hotel a acapulco cest rare, juste la clim qui fonctionne tres bien lais qui fuit tien de grave
Jesús Isael
si estaba inpecable
Consuelo
Todo bien, solo el servicio de toallas está pésimo muy rotas y con hoyos,además me faltaron unas toallas y me dijeron que si quería más era un costo de $50 00 pesos por cada extra
OSCAR
Algo viejo
Giovanni
Las sábanas no estaban del todo limpias. El hotel en si ok
ALEJANDRO
El servicio es excelente
Rafael
2 dias no hubo agua caliente y el dia que llegué habia ina cucaracha muerte
Suzana Cristina
Precisa melhorar MUITO
A localização próxima ao aeroporto é o único ponto positivo para voos bem cedo, que foi meu caso. Mas além de Oxxo e um mercado, não há nada por perto, nem o shopping que diz que há por lá estava funcionando, já que desde o furacão em 2023 encontra-se totalmente fechado.
Os funcionários são o básico, não posso dizer que são prestativos nem amigáveis, pois tive que pedir duas vezes por uma toalha que estava faltando, me colocaram num quarto que a luz do banheiro não estava funcionando. Tive que tomar banho no escuro e somente 4h após o check in apareceu alguém da manutenção e arrumou, sendo que logo que entrei eles mesmos me avisaram que havia esse problema. Mas deixou uma sujeira imensa. Não recebi um desconto nem pedido de desculpas. Pelo contrário, e cobraram extra no check in por ter duas pessoas no quarto, dizendo que só havia reservado para uma. Em todos os hotéis, a não ser que tenha café da manhã, o preço é o mesmo para uma ou duas pessoas, já que a cama é de casal e as comodidades são exatamente as mesmas.
A piscina precisa de manutenção. O fundo estava sujo e cheia de insetos. Na foto, essa área parece bonita, mas justo atrás dela (na parte que não aparece na foto) existe um depósito lotado de tralhas, que ficam expostas, sem porta nem cortina. É um ambiente zero convidativo. Também há um barco abandonado no jardim, que não aparece na foto. O jardim é um espaço que está bem cuidado, mas não há um banco sequer e gatos ficam circulando para fazer suas necessidades ali.
Os funcionários são o básico, não posso dizer que são prestativos nem amigáveis, pois tive que pedir duas vezes por uma toalha que estava faltando, me colocaram num quarto que a luz do banheiro não estava funcionando. Tive que tomar banho no escuro e somente 4h após o check in apareceu alguém da manutenção e arrumou, sendo que logo que entrei eles mesmos me avisaram que havia esse problema. Mas deixou uma sujeira imensa. Não recebi um desconto nem pedido de desculpas. Pelo contrário, e cobraram extra no check in por ter duas pessoas no quarto, dizendo que só havia reservado para uma. Em todos os hotéis, a não ser que tenha café da manhã, o preço é o mesmo para uma ou duas pessoas, já que a cama é de casal e as comodidades são exatamente as mesmas.
A piscina precisa de manutenção. O fundo estava sujo e cheia de insetos. Na foto, essa área parece bonita, mas justo atrás dela (na parte que não aparece na foto) existe um depósito lotado de tralhas, que ficam expostas, sem porta nem cortina. É um ambiente zero convidativo. Também há um barco abandonado no jardim, que não aparece na foto. O jardim é um espaço que está bem cuidado, mas não há um banco sequer e gatos ficam circulando para fazer suas necessidades ali.
Zaira
La habitación es muy cómoda.
Miriam
No cumple con lo que ofrece
Librado
Excelente lugar
Librado
Excelente lugar
BrisaIrania
El personal es muy amable 😊
Manuel
Todo bien
Julio Cesar
Xxxx
Miriam
Muy agradable lugar, todo muy limpio y la atención excelente.
Ivan
Todo bien
Ricardo
No recomiendo hospedarse aquí ya que tienen mala atención. No funciona el aire acondicionado. El baño está sucio. Huele a cigarro la habitación.
María Josefina
Buena
Gabriela
Muy bien las instalaciones, me fue muy funcional y cómodo.
marcos
La limpieza de la piscina debe ser más seguida, y la fumigación con más frecuencia!
Pero en general buen hospedaje!
Las chicas de recepción muy atentas y amables.
Pero en general buen hospedaje!
Las chicas de recepción muy atentas y amables.
Verified traveler
Las toallas deterioradas . No realizaron la limpieza de la habitación . La cama más pequeña de lo habitual
Location & surroundings
Capital O Hotel Los Caracoles, Acapulco
1300 Blvrd de las Naciones La Poza, Acapulco, Mexico
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Capital O Hotel Los Caracoles, Acapulco
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