Name: Las Torres Gemelas
Address: Costera Miguel Aleman 93, Acapulco, 39690, MX

4/10

Poor

23 Jun 2026

Kendy

The hotel needs an update. Hotel is outdated needs new appliances but it was clean.

2/10

Poor

19 Jun 2026

Mauricio

The property treats the guest as if all of them were delinquents. They require a deposit to hand you over the TV remote and the AC remote control. You must leave an ID to get fresh towells for the swiming pool.
The noise at night is unbeareable. There is a night club in the property that is not furnished with isolation for the loud music they play inside until 4:00AM in the morning, and the hotel personnel response is \"we can't do anythinig because the club belong to someone else independent from the hotel\".
The room furniture, bed dressing sheets and covers, the bathroom towels are old and living overtime. We had to call and ask for fresh towels everyday because the hosekeeping service never leave fresh towels after cleaning the room, taking the used towels away leaving nothing to use to dry your hands or body after using the sink or the shower; and when you call to get them it can take from one to two hours, and several calls to be served.
The soap, shampoo and toillet paper are the lowest quality and cheap they could ever find.
Even as you had to pay a deposit to get the TV remote it didn't work and when called to get someone to fix it or exchange it, it takes hours before they send someone (I had to call 4 times in the laps of two hours to finally get someone to fix the problem).
I won't ever be back to that horrible place.

Family

10/10

Exceptional

11 Jun 2026

Jose A

Clean and friendly staff

Self

2/10

Poor

19 May 2026

Alfonso

Horrible

Family_with_children

2/10

Poor

19 May 2026

Guadalupe

Si no quieres que tus vacaciones se tornen horribles, no uses este hotel, cometieron un error al hacer el checkin in de 5 cuartos, un muy mal rato, el staff no es amigable, ni amable, no te tratan bien, están haciéndote pasar un mal rato y son muy groseros, cuando por fin nos entregaron los cuartos en dos de ellos no servía el aire acondicionado, a uno de ellos. Cambiaron la unidad de aire acondicionado y hacía un ruido espantoso no pudimos dormir, tuvimos que esperar hasta el día siguiente después de las 3 de la tarde para tener otro cuarto, en otro de los cuartos donde estaba asignado mi hermano le pudieron cambiar el cuarto hasta la 1 de la madrugadaaaa, fue horrible, ya habíamos usado Las Torres Gemelas anteriormente pero esta fue la última vez, no echen a perder sus vacaciones, no usen este hotel.

Family_with_children

8/10

Excellent

30 Apr 2026

kinky

.

2/10

Poor

27 Apr 2026

Raul

The people at this place are so full of BS.
They gave me a room with the doorknob mest up. When I asked for a different room. They said every room was the same. So I checked the other doors and no they were not all the same. And they just kept lying and lying. Definitely would not stay here again. If you like safety, do not stay here.

Partner

6/10

Pleasant

25 Apr 2026

Claudia

Definitivamente fue una buena experiencia, lo único mal fue la limpieza, se pidió que la realizarán dos días, el primer día ni parece que la hicieron, la segunda recamarista la dejo perfecta, y lo segundo malo , fue que no había televisión por cable . De lo demás estoy satisfecha

Partner

6/10

Pleasant

14 Feb 2026

Luis Enrique

the room was in good condition, the staff is courteous and the place is clean, unfortunately very old and not well maintained place

Leisure Self

6/10

Pleasant

14 Feb 2026

Ana

For a person that loves Acapulco this was our first time staying at this hotel definitely could do better in the cleanliness of the rooms especially by removing mold from the restroom walls. Overall, it was a nice day at this hotel.

Leisure Partner

2/10

Poor

08 Feb 2026

Zuleika

Very old !!!! The towels where dirty or old the sheets too it look very old

Leisure Family_with_children

10/10

Exceptional

04 Feb 2026

Barbara

The check-in process was straightforward, and the room was comfortable. The air conditioning system functioned throughout the stay. The views were breathtaking, and the staff was highly responsive.

Family

8/10

Excellent

26 Jan 2026

juan

Very good service, only 2 TV channels work, facilities are average, elevators are very busy

Leisure Family

10/10

Exceptional

21 Jan 2026

William

Staff was very nice, location was perfect .

Leisure Friends

10/10

Exceptional

07 Jan 2026

Eduardo

Good service great view from the room

6/10

Pleasant

13 Nov 2025

MIGUEL

Poor customer service. The hotel really needs updating

Leisure Family

10/10

Exceptional

04 Nov 2025

Maria Cristina

Everything was great

10/10

Exceptional

08 Oct 2025

Liliana J

The seevice is excellent. Thank you.

2/10

Poor

08 Oct 2025

julizaa

el personal del lobby ..no se ponen de acuerdo con las reglas del hotel.cada quien ponen sus reglas..siempte hiba cada año.pero esta es la ultima bez que voy

Leisure Family

4/10

Poor

05 Oct 2025

Luis

The property had a great view of the ocean. Other than that, it was horrible. Room was dirty, bathroom was filthy. They gave you only 2 towels for the shower and the were really small where 1 person needed both to dry up. No hot water. Power went out every other day. Remote for tv and AC had to be returned personally to front desk or you'll get charged for them. No iron in room. When askef for one, was told I would also be charged for iron unless returned personally to front desk before checkout. Site said free breakfast was not true. No free breakfast, they sold you breakfast. I understood it wasn't a expensive hotel, but 3 stars should not be the rating. 2 at best. 1.5 more likely. Only use of money is a issue and you only plan on sleeping there. Would not recommend for any family and anyone not familiar with area. Room was not comforting and staff was not friendly. Staff Looked annoyed if you asked for anything like more towels or the iron that wasn't in room.

Leisure Self

2/10

Poor

06 Aug 2025

Liz A

Unfortunately we got room 1008N with no hot water maintenance was called 3 times they finally came didn’t do anything but just checked and said they will be back never heard back from anyone my kids got sick was not able to shower with hot water also they have a cover in the ceiling that looks as if someone is watching you the cover kept on opening with no wind at all in the room since my kids were sick we didn’t use the air conditioner didn’t open the balcony doors since hot air was only coming in, terrible room if you can refuse it do it don’t recommend at all scary situation feeling someone is watching and they don’t help you or assist you

Family

10/10

Exceptional

02 Aug 2025

Alex

Ab

8/10

Excellent

26 Jul 2025

Erika

We enjoyed our stay at Las torres gemelas. The site is still in construction but it didn't bother our stay.

2/10

Poor

16 Jul 2025

Sylvia

The beds were horrible. They send me to 3 different rooms all dirty. One of the rooms with cockroach

Friends_and_family Family

6/10

Pleasant

12 Jun 2025

Rodrigo

Todo se mira viejo las sábanas ya no son blancas las toallas muy percudida to muy mal una de las de servicio entraron al cuarto de mis suegros y no tocaron

8/10

Excellent

02 Jun 2025

David Jesús Barreiro

Nice place and kind staff.
The view from the room was gorgeous.
The only downside is, it's still undergoing remodeling.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Cesar

Good

Relaxing and a good place

Friends_and_family Family

8/10

Excellent

22 Apr 2025

Edgar

The only problem they don’t have wifi

Leisure Family_with_children

10/10

Exceptional

09 Apr 2025

Jacqueline

Amabilidad y cortesia

8/10

Excellent

24 Mar 2025

Alejandro

Todo bien excepto que les recomendaría mantenimiento en las habitaciones porque los muebles están muy descuidados.

4/10

Poor

13 Mar 2025

Carlos Federico

Great location

Leisure Family

8/10

Excellent

17 Feb 2025

Giovanni

the place needs a major uplift

Leisure Self

10/10

Exceptional

10 Feb 2025

Lucely

Nice, clean

10/10

Exceptional

18 Jan 2025

Jose

This is a really nice place building is old but everything works Great....love the pool and the beach acces private beach only for guests
Dining opcion on site and all around....nice view of the ocean....the only thing i dindt like it was the SMAL BATHROOM...other than that everything else was grea 9/10

Leisure Family

10/10

Exceptional

04 Dec 2024

Jose

Excellent customer service, early check in available, great location and great hotel, thanks.

Leisure Friends

8/10

Excellent

21 Nov 2024

Scott

Nice place

Great view from the 27th floor but only 2 unairconditioned elevators were working so it took awhile to get to and from room.

We did have a maid let herself into our room a few hours after we checked in. I don’t know what she was looking for but she left when she saw us inside the room

Partner

8/10

Excellent

16 Nov 2024

david

Was good

8/10

Excellent

06 Oct 2024

Felix

muy bonito, muy bien ubicado, pero le falta mantenimiento

Leisure Family

8/10

Excellent

24 Sep 2024

Jose Braulio

The room wasn’t that the description said but it is ok

Leisure Family

4/10

Poor

20 Sep 2024

Miguel

Staff unprofessional, dirty roms,food and drinks overpricing

Leisure Self

4/10

Poor

17 Sep 2024

evelia

We did like the views stunning. The bathroom neede a lots of service. The staff was not very pleasant and the service as well other then that everything else war great

Leisure Family

6/10

Pleasant

17 Sep 2024

JOSE

Beachfront view is 5 stars. Location is great many restaurants to dine in. Super clean hotel overall and the pools were my favorite spot. The only takeaway is parking lot is limited and parking spaces are narrow.

Leisure Family

10/10

Exceptional

15 Aug 2024

Alejandro

Just didn't like the beach wasnt wheelchair accessible thru the pool area

Leisure Family_with_children

8/10

Excellent

02 Aug 2024

Pamela

It was safe and maybe food options around

Business Family

6/10

Pleasant

14 Jul 2024

Cynthia

Elevators are down somedays but they try to work on the problem by having staff attend to elevator on reception floor. However, going back down can be a huge hassle- especially if you’re on a top floor. Shower head was completely ruined, water spraying in all directions. Lights for bathroom mirror would turn on but would dim completely out within a few seconds. Not much amenities but store/restaurants connected was of great convenience. Pretty view from balcony with the occasional stingrays sighting! Overall an average ok stay.

Leisure

8/10

Excellent

01 Jun 2024

JUAN

No towels in room when checked in, next day they did service picked up dirty towels but did not leave any towels again had to call for them

Self

4/10

Poor

20 May 2024

Mateos

Nothing nearby

6/10

Pleasant

30 Apr 2024

Faby

The first rooms we got were old. It had old appliances and in one room there was a big puddle of water and it smelled like fish. The good thing was that they were able to give us different rooms.

Leisure Family_with_children

10/10

Exceptional

23 Apr 2024

Santiago

Like

Leisure Family

10/10

Exceptional

05 Apr 2024

Francisco

Was a beautiful view from the hotel just not too much to explore walking wise

10/10

Exceptional

27 Mar 2024

Lacy

It was relaxing. Just long wait for elevators and check in.

Leisure Partner

6/10

Pleasant

21 Mar 2024

GPM

I like the ocean view.. staff service the are confuse they maje ypu sing so many unnecesary paper work for everything you do they need to work in do improments in te property is very old and is nt related with the clima event they still have room key a regular key no electronic key wich is not cnlofortable they need to work hard t9 compete with other places in mexico.

Business_and_leisure Family

8/10

Excellent

23 Jul 2026

Gildrett valeria

Me toco una estancia bastante linda lo uniconmalo es que no para todos aplicaban las reglas

10/10

Exceptional

22 Jul 2026

Daniel

Acapulco sigue siendo un destino de 10 y las torres gemelas entra en calidad precio, es cómodo, linda vista , empelados amables , y todo bien en general , las noches son cómodas en ese hotel y todo está muy cerca , antros , restaurantes , plazas , literal puedes ir a cualquier lado caminando, y en el aérea de costera es muy seguro , todo genial con el hotel y con el puerto en general.

8/10

Excellent

21 Jul 2026

Jose Nieves

Todo bien en lo que cabe pero el estacionamiento está muy lejos y se pierde tiempo en llevar el carro y recogerlo

Family

2/10

Poor

20 Jul 2026

Minerba

No ocupe la reservación ya que no era la habitación que yo pagué. Y está pésimo el lugar.

Friends_and_family Family

2/10

Poor

20 Jul 2026

Joel

Todo está muy sencillo por el precio creo que no vale la pena

Partner

8/10

Excellent

18 Jul 2026

Carlos

Cumple el objetivo, las instalaciones están viejas y faltas de mantenimiento.

Family_with_children

10/10

Exceptional

17 Jul 2026

Maria del Rosario

Habitación limpia

Family

2/10

Poor

10 Jul 2026

Vania

la habitación sacaba un olor muy feo

10/10

Exceptional

09 Jul 2026

Alain

Están arreglando aún el lugar así q hay un poco de ruido de taladros y martillazos pero se quitará algún día fuera de eso está muy bien

Partner

6/10

Pleasant

05 Jul 2026

Jackeline

Me gustó mucho la vista de la habitación, estaba limpio pero si falta que fumigar pues nos encontramos dos cucarachas, el personal muy amable y la cocineta y Refri super bien.

Family

8/10

Excellent

30 Jun 2026

Karina

Todo bien. Solo le falta mucho mantenimiento a todo el hotel.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Agustín

Cambiar su camatros a la piscina

Partner

8/10

Excellent

23 Jun 2026

jim

Necesitan remodelar los baños,canceles muy deteriorados toallas muy viejas me limpiaron la habitación y no me dejaron toallas arcaico eso de dejar una ine para que te den una toalla para alberca

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

Roxana

Todo increíble.

Family_with_children

10/10

Exceptional

21 Jun 2026

Fernando José

Excelente vista tuvo mi habitación

Partner

10/10

Exceptional

20 Jun 2026

Matilde

TODO BONITO, GRACIAS

Family

10/10

Exceptional

15 Jun 2026

Alexis Roberto

Todo bien

Partner

6/10

Pleasant

15 Jun 2026

Blanca

No tiene acceso a la playa, al llegar y hacer check-in fue muy tardado porque si no da la hora no te atienden y al final se hace una fila enorme, para subir porque solo funcionaba 1 elevador. En el área de alberca no te permiten tomar tus bebidas. El pool bar de la alberca principal muy simple, no tienen buen menú de comida ni de bebidas y si pensabas llevar una hielera olvidalo, no esta permitido. La alberca la cierran a las 8 y ya no te permiten estar ni al rededor en los camastros. Fui en un viaje familiar y lo reservamos porque casi no íbamos a estar en el hotel, pero si tu plan es estar en el hotel y no salir no te lo recomiendo ya que no hay acceso a la playa y pocos camastros para la cantidad de gente que hay.

Family_with_children

6/10

Pleasant

14 Jun 2026

Jhon

Se demoran mucho en atender

Family

8/10

Excellent

14 Jun 2026

Elizabeth

Exelente para pasar un fin de semana en familia.

Family_with_children

8/10

Excellent

12 Jun 2026

Pilar

Visito las Torres Gemelas dos veces por año y siempre la paso muy a gusto 😃 Quiero resaltar que todo el personal del hotel es muy amable y atento...

Self

8/10

Excellent

11 Jun 2026

Rodrigo

La amplitud del departamento, había cocineta, los trastes indispensables, aire acondicionado excelente, comedor con 4 sillas excelente, la vista al mar inmejorable de frente a la playa Condesa. Alberca excelente con diversas profundidades desde 50 cms hasta 3 mts. Sillón-convertible a dos camas adicionales, elevadores suficientes y rápidos, restaurantes dentro de las instalaciones a precios accesibles, un minisuper dentro de las instalaciones hasta las 11 pm además ubicado sobre la costera con comercios y restaurantes para todas las economías, En nuestro caso fuimos 2 personas mi esposa y yo (3 noches y cuatro días) en autobús de la CdMx, en Acapulco nos transportamos en autobuses con aire acondicionado sobre la costera $15 por persona, fuimos a \"Pié de la Cuesta\" , al super en walmart para nuestra despensa (Refrescos,queso,tortillas,vino tinto, etc) sentimos seguridad caminando sobre la Costera. Para mí totalmente recomendable. En la aplicación ví comentarios muy negativos, lo cual no es en nuestro caso, nos fué muy bien. Espero sea de utilidad a personas que planeen vacacionar en Acapulco.

Partner

10/10

Exceptional

06 Jun 2026

Gerardo

Que no tienen desayuno buffet

Family_with_children

4/10

Poor

06 Jun 2026

Ximena Viviana

Me cambiaron de habitación y no me gustó no era lo mismo y aparte la cama tenía animales

Business

8/10

Excellent

06 Jun 2026

Christian

Me gustó la estancia, cumple con lo necesario, solo que falta más administración ya que ya estaba dentro de la habitación y entro el personal con llave sin preguntar si había alguien.

Partner

10/10

Exceptional

06 Jun 2026

DT Valeria

Me encanta esta propiedad es la segunda vez q regreso y vuelvo a quedar encantada.... Lo q no m gusto es q la recámarista les dijo a mis hijas q no olvidarán poner una buena propina en el sobre q nos había dejado en el cuarto...... claro q de antemano sabemos q hay q dejar gratificación por el tiempo q nos ayudaron a tener limpio pero todo lo demás excelente 10/10 la mejor vista q me da está propiedad

Family_with_children

10/10

Exceptional

05 Jun 2026

RUBEN

Todo fue excelente, habitación limpia y en buen estado

8/10

Excellent

04 Jun 2026

JORGE TIBERIO

Habitación limpia, personal atento

Partner

10/10

Exceptional

04 Jun 2026

Luis Enrique

Todo bien, por el precio ni para que quejarse

Family_with_children

8/10

Excellent

04 Jun 2026

Leticia

Invertir en mantenimiento y renovación de mobiliario, lo demás EXCELENTE

Partner

10/10

Exceptional

04 Jun 2026

Eduardo

Tiene muy buena Vista el mar han estado mejorando las habitaciones están remodelando algunas partes ahora tuve una mejor experiencia con la televisión anteriormente era una análoga y ahora sí ya era una smart TV Roku lo que me facilitó poder ver mi streaming favorito como vix Disney Netflix YouTube, y en general todo muy bien la zona la ubicación y la atención desde los chicos que te resguardan tu equipaje hasta los chicos de la recepción

Friends

2/10

Poor

02 Jun 2026

Veronica

La habitación no tenía servicio de luz y por lo consiguiente nos ningún otro servicio .
Terrible lugar
Jamal vuelvo
Solo me queda una noche

10/10

Exceptional

29 May 2026

Jahir Abelardo

Calidad Precio Bastante accesible y buena habitación! La vista Increíble, y ubicación!!

Family_with_children