Name: Ritz Acapulco All Inclusive
Address: Av. Costera Miguel Aleman 159, Acapulco, 39670, MX

10/10

Exceptional

20 Jul 2026

Gabriela

El staff excelente, buenisima atención. Buena variedad de comida. La pasamos increible.

Partner

6/10

Pleasant

15 Jul 2026

Martha Isela

Great environment! The food was ok. There’s room for improvement.

Partner

10/10

Exceptional

12 Jul 2026

Wilber Oviedo

Nice hotel, staff was nice

6/10

Pleasant

07 Jul 2026

Roberto

El hotel ya es muy viejo la comida no hay variedad está muy pobre,no tienen un bar,en la playa hay un mesero para todos los clientes nunca llega hay que meterse uno mismo por su bebida, te dan una talla y si se te moja o se te ensucia no la puedes cambiar una por día, por lo que cobran no conviene.

Family

10/10

Exceptional

04 Jul 2026

Leonardo

Clean room and staff was attentive

Family

10/10

Exceptional

23 Jun 2026

Juan

Excellent hotel, just in the heart of Acapulco it has everything you need to have an excellent vacation. Food is great, staff is always very helpful and the night shows are wonderful !!

Partner

10/10

Exceptional

19 Jun 2026

Suraj

The property food and amenities were excellent. We had a great time.

Family_with_children

2/10

Poor

06 Jun 2026

Brenda

Got food poisoning, hotel is not as advertised-it’s old and not well maintained, staff was rude, check out time was not communicated properly, room was missing all towels at arrival, unable to sleep due to loud music outside of room until 6am every night, air conditioner was not working properly and made loud noise, room toilet leaking water on floor, used eyelash stuck on mirror in the room’s bathroom, rude towel pick-up/return staff, food was not good and caused me to have food poisoning and had to go to the doctor for antibiotics, pools were overcrowded and dirty, activities and amenities not well explained, did not feel overall welcome at all…horrible experience all together.

Family_with_children

8/10

Excellent

06 Jun 2026

Erika

Food was repetitive and very bland. We had to go across the street because kids no longer wanted the food. Our Ac in our room was out and they accommodated us to a different room which was good. Everything else was great spent most of the time at the beach and kids in pool.

Family_with_children

2/10

Poor

30 May 2026

Erik

This used the name Ritz, but it's not the Ritz Carlton. They would not put their name on this place. The staff was not very helpful, the accomodations were subpar and I left a bottle of pills in my room and came back 30 minutes later and they magically \"disappeared\".

10/10

Exceptional

12 May 2026

Ginleir

Yes

10/10

Exceptional

22 Apr 2026

JOSE ARTURO CARDENAS

Everything was ok, Need more improvement in food

10/10

Exceptional

21 Mar 2026

Fernando

Yes

Partner

10/10

Exceptional

19 Mar 2026

Kim Fung

Excellent view with equally excellent service. A few things can be improved:
1. The door to the balcony didn't close properly.
2. The air conditioning is either too cold or too hot at this time of the year (March).
3. Hand sanitizer would be nice, especially when the water at the tap tends to be iffy.

Family

10/10

Exceptional

19 Feb 2026

Angelica

This is my second time staying at this hotel, I recommend who

6/10

Pleasant

31 Jan 2026

Jacques

The room ok and staff ok.
But this hotel don't give noting information and no assistance onamenities in and out the hotel

10/10

Exceptional

07 Jan 2026

RIAZ

great staff

Partner

4/10

Poor

04 Jan 2026

liliana

Food was terrible

10/10

Exceptional

25 Dec 2025

Miguel

Ex ente servicio

Leisure

6/10

Pleasant

14 Dec 2025

Wilebaldo Jonathan

No, doors broken

Leisure Family_with_children

10/10

Exceptional

07 Dec 2025

yessica

Excellent !!!!!

10/10

Exceptional

30 Nov 2025

Santiago

Nice

2/10

Poor

25 Nov 2025

Maria

Ivan at check in was rude & not welcoming at all.
Very few staff was nice and helpful.
Food was ok.
The whole building needs renovation. I would never return to stay at this place.

Leisure Family

10/10

Exceptional

14 Nov 2025

Angélica Maribel

Everything was so good, especially the food and the amenities.

Friends_and_family Family

2/10

Poor

01 Nov 2025

Pedro

Hola la comida fatal la bebida horrible lo único bueno es la ubicación muy bien ubicado
No lo recomiendo y no volvería 2 de 10

10/10

Exceptional

04 Oct 2025

Erik

Great place to stay, enjoy and relax!

8/10

Excellent

03 Oct 2025

Fransica

The room was a great size but it was a bit dirty. Staff was nice and helpful. There was a galleria right across the street with good shopping stores and food court.

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Aleph Joaquin

Good location, decent food, would have liked more seafood and only in one room 1103 did we find a tick

Leisure Family

6/10

Pleasant

16 Sep 2025

omkar

Room has no towels. Rooms has cockroaches so changed the room but other room bed was pathetic and room has bad smell. I will give 3 out of 10 for this property.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Sandy flor

New adult pool and kids pool

10/10

Exceptional

18 Aug 2025

Maria

Gran remodelación

Leisure Family_with_children

8/10

Excellent

05 Aug 2025

Isrrael

Las habitaciones están descuidadas, de ahi en fuera todo está bien.

Leisure Partner

8/10

Excellent

27 Jul 2025

Christopher

Not 5 stars, but great staff! Food was just ok. Tons of kids.

Leisure Self

8/10

Excellent

18 Jul 2025

peter

Staff were great, all of them! Special acknowledge to the staff at kids Center, so nice.

Location great, however at a noisy intersection, no need for alarm clocks, be ready to awaken by constant bus horns.

Overall great value for price.

Business_and_leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Marilu

Great location. Would stay there again!

Leisure Friends

4/10

Poor

05 Jul 2025

Mauricio

The noise from the hotel and from outside is terribly loud.
The bathrooms are dated, the water flow and temperature from the shower is inconsistent fluctuating from way too hot to too cold.
It’s an all inclusive but they add water to the juice and beverages, and use fake look alike food (fake surimi) to feed the people.

Leisure Family

2/10

Poor

02 Jul 2025

Gerardo L

Horrible experinece did not stay even for 10 min.

I did not stay the place was completely different to what I booked online. I requested a better room or a refund and neither one of them was granted. You Hotels.com did not help me get my money back I'm very disappointed

Self

10/10

Exceptional

23 Jun 2025

Hector

Exelente solo que el personal de la Entrada se sienten dueños de la propiedad y todo te couidan quien entra y quien sale y no permitieron qué mi familiar entrara por unos articulos y le pedi 2 minutos le di el número de avitacion ni aun asi me permitio pero bueno

Business_and_leisure Family

10/10

Exceptional

21 Jun 2025

Maria

I like that everything was close by. I was able to walk around for shopping. Cleanig lady was very respectful and kept my room impecable. Iwill recomended.

10/10

Exceptional

29 May 2025

Hector

Buen servicio pero

10/10

Exceptional

16 May 2025

Natalia

Perfect

Leisure Family

2/10

Poor

11 May 2025

Al

The property in the post looks great, bathroom had mold, roaches, sick were painted and paint was peeling. Food wa spoiled got sick the first night after eating fish. Cheched out early stay clear don't waste your money. Place is a fraud.

Leisure Family

8/10

Excellent

10 May 2025

Richard

Sobre todo, una buena experiencia. Las habitaciones modernas y limpias (auqnue no se puede cambiar la temperatura del aire acondicionado, es todo o nada).

La comida era muy buena con nuevas opciones cada día. Los bares, más o menos. No tiene una buena selección como otros hotels todo-incluido.

Las albercas lindas pero pequeñas y entonces muy llenas. Encontrar un lugar no era fácil (simplimente no hay suficientes para la cantidad de huéspedes).

El problema más grande es la zona - es zona de antros y camiones con sus claxones de trailer. Los antros siguen hasta las 5:00 de la madrugada y el hotel requiere cristal más grueso para poder aislar el sonido (el hotel debe proveer tapones de oído, jaja).

Si fuera la mitad del precio, regresaríamos. Pero aunque tiene mucho pros, las contras de tener alberca chiquita, bares más o menos, y el ambiente de la calle muy ruidoso, no pensamos regresar.

Leisure Family

2/10

Poor

06 May 2025

Jennifer

When we arrived the gave us the key to someone’s room.
I part of the balcony was missing very hazardous.

Family

8/10

Excellent

06 May 2025

Tim

Small but very clean with friendly staff. Food was very good. Street noise was a bit too much

Leisure Family

6/10

Pleasant

04 May 2025

Adriana Aguilar

Omar the security guy around the pool and Hugo the waiter are amazing! Friendly and very professional.

Leisure Family

10/10

Exceptional

30 Apr 2025

Daniel

Nice hotel

Leisure Partner

6/10

Pleasant

29 Apr 2025

Jorge Jersy

Staff rude. I also thought this was a family hotel, a couple were making love in the pool. I notified this and the staff just looked at me like they were pissed. Later I found out that they purchased time share from there

Leisure Family_with_children

4/10

Poor

22 Apr 2025

RAFAEL

I had money stolen from me nearly everyday. 50 pesos to be exact. I traveled alone so didnt want to start problems or ask for my money back.The sheets were not cleaned ONCE. I asked one of the cleaning ladies if they had the ability she said their sources were limited. I took pictures of the stains that were there from the moment I arrived. The rooms are subpair, the food too. For $1500 you would expect clean sheets? Do not go to this hotel go to a AirB&B and read the reviews. My entire stay was ruined this hotel. Also it has ZERO connection to the Ritz Carlton, only reason I booked it. BIG MISTAKE

Leisure Self

6/10

Pleasant

20 Apr 2025

Oscar Donovan

I think it’s over priced, the kids area it’s unsafe and the food it’s not the best.

Leisure Family

2/10

Poor

16 Apr 2025

Ofelia

It is a fraud. Not a Ritz property. Dangerous people. We saw a grown man with a minor holding hands after midnight (obviously not related). Staff did nothing when we said they should report it.
Hair in our food. We left asap and are working with Expedia to get a refund. Be aware of the place. It should not be listed

Leisure Family

10/10

Exceptional

09 Apr 2025

David

Hotel was amazing, food & service, hotel rooms need attention to detail, cosmetic touches that don’t make it look like it’s falling apart, in my rooms bathroom specially the shower ceiling was broke it’s looked horrible but I only stayed there 2 nights. Besides that everything was good

Friends_and_family Friends

10/10

Exceptional

26 Mar 2025

Rosario

I love the place and the crew. To my family and me everything was perfect

Leisure Family_with_children

2/10

Poor

18 Mar 2025

Maricela Cristerna

When we arrived the bathroom had not been cleaned. The bathroom had mold in the shower. The shower had black mold. We took pictures and a video. We asked for bathroom to be cleaned. It took 3 days before someone cleaned the bathroom. We complained daily. Hotel staff did not care. I asked to speak to the manager and the lady gave me the wrong person on purpose. Who did not do anything. Every single day we were there something went wrong in the room. No hot water, no water in shower at all. Water running out while in the shower. No cold water. After calling the front desk, water would start to run again. Room key not working x3 days. Staff did not clean bathroom x3 days, after requesting to please clean shower. No towels or water had to ask for staff to please leave us water and clean towels. We found a crawling insect, cockroach or something else. Hotel management said other guests bring them to the rooms. Every single day something went wrong. We felt like we were being targeted. My friend told me not to complain any more. She thought maybe they would ask us to leave. We were actually afraid the hotel staff might kick us out of the hotel and we would have no where to go. There was no accountability by the hotel. The restaurant and the beach is absolutely beautiful. The entertainment was nice. The bar is perfect. The waiters in the restaurant were absolutely friendly and competent. Loved the restaurant. The problem was the room and the hotel management had no accountability.

Leisure Friends

2/10

Poor

18 Mar 2025

Maricela

When we arrived the bathroom had not been cleaned. The bathroom had mold in the shower. The shower had black mold. We took pictures and a video. We asked for bathroom to be cleaned. It took 3 days before someone cleaned the bathroom. We complained daily. Hotel staff did not care. I asked to speak to the manager and the lady gave me the wrong person on purpose. Who did not do anything. Every single day we were there something went wrong in the room. No hot water, no water in shower at all. Water running out while in the shower. No cold water. After calling the front desk, water would start to run again. Room key not working x3 days. Staff did not clean bathroom x3 days, after requesting to please clean shower. No towels or water had to ask for staff to please leave us water and clean towels. We found a crawling insect, cockroach or something else. Hotel management said other guests bring them to the rooms. Every single day something went wrong. We felt like we were being targeted. My friend told me not to complain any more. She thought maybe they would ask us to leave. We were actually afraid the hotel staff might kick us out of the hotel and we would have no where to go. There was no accountability by the hotel. The restaurant and the beach is absolutely beautiful. The entertainment was nice. The bar is perfect. The waiters in the restaurant were absolutely friendly and competent. Loved the restaurant. The problem was the room and the hotel management had no accountability.

Leisure Friends

8/10

Excellent

14 Mar 2025

Dan Paul

Top choice for prize-benefits, the buffete could be better and just one elevator work make it impossible to use in peak hours. Just in front of the beach, incredible view, great pool, the minibar worker attend quickly. What only I didnt like was the noise coming from the street bar, really loudly and they open till 2 or 3 am, besides that its a grat choice to stay in.

Leisure Family_with_children

6/10

Pleasant

10 Mar 2025

Arturo

El servicio en general es bueno pero tiene aún mucho que mejorar.

Leisure Family

10/10

Exceptional

23 Feb 2025

Gabriela

Excelente servicio

Leisure Partner

6/10

Pleasant

13 Feb 2025

Roya

Food was the worst, for an all inclusive hotel quality of food was the worst ever!!
Awful

Leisure Family

8/10

Excellent

09 Feb 2025

Verified traveler

I only give 4 stars to hotel because there's 2 elevators and only one was working so it was taking forever to use it, and internet was very slow

Friends_and_family Family

8/10

Excellent

09 Feb 2025

Luis

Noisy during nights

Leisure Family

4/10

Poor

04 Jan 2025

Stacy

The hotel did not meet expectations. The rooms with 2 beds were fine but single bed rooms were terrible, everything old and damaged. Stuff on reception was almost never smiling and English level was poor. The beach was cool as well as activities on the beach. Food 6/10. We saw some seafood, but always huge line to hot table. No snack option and offer to get cocktails on the beach is very slow. Area is dangerous to be walking alone.
Good part: the hotel had good access and options for people with disabilities. Nevertheless only 2 elevators operated with very small room. Shows in the night were interesting as well.
Our family will not choose this hotel again unfortunately.

Leisure Family

2/10

Poor

16 Dec 2024

Leah

Beach/waves were great nice to listen to, but rough to swim in. Room clean, bartenders friendly and nice, wait staff ok, some were great others were not—no grey area. Food sub-par, listed amenities were 3 restaurants, but it was 1 and a buffet at that. The buffet food less then a 3 star if that. Repetitive, old, felt that some were left over from day before and reheated for breakfast. Milk only for breakfast, cereal get there early for freshness. Grill was great but was limited to “daily” resort choices, so if you did not want fish and there was no alternative protein besides beans on the buffet, poor me. Could not even request a chicken breast. Guess chickens must be hard to come by. Very few choices for non-alcoholic cold beverages. Wound up going to OXXO for snacks (none provided mid-day) and pop bottled no poorly mixed fountain. Be sure to bring small denominations for tips, everyone wants tips. Personal complaint, I could sit at a table, waiting for utensils and napkins, plus a cup of coffee forever and no waiter. BUT is my husband was along, all things changed, couldn’t help enough. Advice, get names and reward those, that deserve it, more generously. All that said we also learned Acapulco was hit in 2023 with hurricane john and in 2024 with Otis. They are doing all they can to rebuild, so maybe the food supply chain is broken. Oh and 1 elevator for 17 floors, plan ahead.

Leisure Family

8/10

Excellent

11 Dec 2024

ROBERTO

Good place

Business_and_leisure Self

10/10

Exceptional

18 Nov 2024

Israel

Pasamos muy buenas Vacaciones,

buen servicio habitaciones cómodas aunque todavía se ven los estragos del Huracán que les sucedió no hace mucho

I A M

Leisure Family

4/10

Poor

14 Nov 2024

Emmy

The facilities are ok, but i see two problems, one its the elevators don't work and we are in the 10th floor, we have been waiting for couples hours so far, and 2nd, the hotel Kristal that its next door, all their drainage water comes out straight to the beach and the ocean, its absolutely disgusting
The Ritz needs a serious upgrade, it looks old and cheap decoration. The staff are fantastic, food its good and the beach clean and well kept.

Family

10/10

Exceptional

05 Nov 2024

William

G

10/10

Exceptional

04 Nov 2024

Sandy flor

Great family place

Leisure Family

2/10

Poor

04 Nov 2024

Alfonsina

Receptionist where making me feel unwelcome And disrespected, talking down to me.

Leisure Self

10/10

Exceptional

04 Nov 2024

Jose

Un lugar increiblemente limpio y el staff muy amable....la comida deliciosa y todo estuvo de 10...
Ojala inviertan en una buena escenografia para el show de las 9 30 pm por que los shows muy entretenidos pero seria genial que decoren el salon donde lo hacen
Regresare sin duda a hospedarme en este hotel donde el Todo incluido sin duda vale la pena

Leisure Family

10/10

Exceptional

04 Nov 2024

Jose

Mi primera vez en el hotel Ritz y quede encantado...todo estuvo perfecto pero sin duda alguna la Limpieza y la amabilidad de el staff fue lo mas Sobresaliente de todo....La comida muy rica y muy variada el Bar repleto de bebidas la alberca deliciosa el agua todo todo estuvo de 10
Lo unico que mejoraria seria poner una buena escenografia para el show de las 9 30 en el salon.....por que los bailarines muy increibles

Leisure Family

6/10

Pleasant

21 Oct 2024

Ana

place is old and run down, tub was old and needs to be replaced. Food is a mixture of everything, good but can be better. Looked like they were just making what they had and nothing went together. Staff could be friendlier, Bar guys were happy and friendly!

Leisure Partner

10/10

Exceptional

13 Oct 2024

PATRICK

Just a great facility. Great food and beverage options. Would certainly go again.

Leisure Self

10/10

Exceptional

05 Oct 2024

Pablo

Excelent service food

Leisure Self

2/10

Poor

09 Sep 2024

Verified traveler

No AC in this hot weather. Rooms have a strong paint smell because people are working on the rooms. Receptionist is incompetent

Friends_and_family Family

10/10

Exceptional

05 Sep 2024

Dominic

Very clean

Business_and_leisure Self

10/10

Exceptional

25 Aug 2024

Stanislaus

The view of the beach is breathtaking from the room and the service of the staff very courteous.

Leisure Family

6/10

Pleasant

24 Aug 2024

Jazmin

The property had leaking issues — water from the ceiling and toilets. The WiFi would go out a lot which was a huge issue for me as I work remote. It only worked very well by the pool area.
Food was good. Staff was exceptional.

Leisure Self

10/10

Exceptional

22 Aug 2024

Andres

.

10/10

Exceptional

13 Aug 2024

sandy

really good place for the price

Leisure Family

10/10

Exceptional

09 Jul 2024

Rosa

Excellent service.

Leisure Family

10/10

Exceptional

03 Jul 2024

Carlos Fernando Monje

All excelent

Leisure Family

10/10

Exceptional

01 Jul 2024

Martha

Great food, centric and safe. Loved the experience!

Leisure Partner

10/10

Exceptional

31 May 2024

Wendy

Comida excelente, todos los miembros del staff muy atentos. Sobretodo los de área de restaurante. Claudia y Guadalupe siempre con una sonrisa recibiendo a todos los huéspedes desde la hora de desayuno hasta la cena. Los de la alberca bastante relajados, igual muy lindos y las actividades bastante divertidas. Mi esposo y yo nos vamos con muy buena impresión y esperamos regresar pronto.

Leisure Partner

4/10

Poor

11 May 2024

Leonel

I booked for three nights, after one night I had enough from the staff and facilities, checked out and booked a different place,I’ll be keeping friends and family away from this Ritz Hotel.

Leisure Family

8/10

Excellent

06 May 2024

Maria

Todo muy bien,excepto que no tenia espejo en el cuarto ,solo en el baño

Leisure Friends

10/10

Exceptional

10 Apr 2024

Oscar

They did an excellent renovation of the hotel after the hurricane and everything is in good working condition

Leisure Partner

8/10

Excellent

24 Mar 2024

Miguel

Was a very nice experience and I will come again.

Leisure Partner

8/10

Excellent

22 Feb 2024

Karina

Very pleasant stay

We decided to come to Acapulco just 4 months after hurricane Otis destroyed most of the town and touristic infrastructure. We were pleasantly surprised by the resiliance of the people, their desire to bounce back and we had a very pleasant stay. Although it's clear that the hotel is not yet fully ready (only 1 hotel tower is in use, and only 1 restaurant is in service) and reconstruction works continue, the staff does their best to cater for the guest. Hotel rooms are ample and nicely decorated, although in particular the bathroom could do with some refurbishment. We had a fantastic balcony overlooking the bay, from where you can enjoy the sunset or Acapulco. Food quality is variable, some good dishes, some standard stuff, OK but nothing special. The beach is very nice, with palapas, beach beds and reclining chairs. The pool area is pleasant, although a bit noisy due to ongoing reconstruction works.
In conclusion a very pleasant stay, the family enjoyed swimming in the sea, but if coming to Acapulco in the next few months, do keep in mind that it is still recovering from the worst hurricane that has hit it.

Friends_and_family Family

8/10

Excellent

12 Feb 2024

Jose Enrique

Good!

10/10

Exceptional

29 Jan 2024

Danielle

Great place to stay, priced just right. Food isn't the best quality, but again great for the price. We will be back.

Leisure Family

10/10

Exceptional

03 Aug 2026

Johana marisela

Excelente limpieza

10/10

Exceptional

03 Aug 2026

Tonantzin

El hotel está en remodelación, por lo que hay mucho ruido en las habitaciones

10/10

Exceptional

03 Aug 2026

Zaira Celeste

Excelente lugar para ir en familia (niños, abuelos) si lo que buscas es ir en pareja (plan romántico) creo que no cuenta con esa tranquilidad que uno quisiera pero repito si es plan familiar es un lugar excelente en todos los sentidos, cumple con todo, buena atención, excelente limpieza, buenos alimentos y bebidas. Todo a un precio justo teniendo en cuenta que es un todo incluido, es decir, no necesitas salir para nada, todo lo tienes ahí.

10/10

Exceptional

02 Aug 2026

Manuel

Great hotel for a family vacation

8/10

Excellent

28 Jul 2026

JOSE MARTIN

.

8/10

Excellent

27 Jul 2026

JUAN

Tiene excelente ubicación.

8/10

Excellent

27 Jul 2026

José Luis

La comida y el servicio así como el trato fue muy bueno! Me hizo falta un frigobar en la habitación, la playa no es adecuada para la familia y entrar con calma al mar, de ahí todo muy bien en el hotel.. las instalaciones limpias, el apoyo del personal también, la vista es parcial al mar y el bar tiene lo básico.. si lo recomiendo

6/10

Pleasant

26 Jul 2026

Guillermo

Hotel muy viejo en mal estado con comida mala en general y albercas increíblemente chicas para la cantidad de huéspedes que hay .

8/10

Excellent

25 Jul 2026

MIGUEL ANGEL BAHENA

La atención del personal me pareció muy buena, las instalaciones del hotel son buenas tomando en cuenta lo sucedido con el huracán y que siguen haciendo reparaciónes, la comida excelente todo muy rico, como sugerencia podrían mejorar un poco la atención en las horas de mayor afluencia tanto en la recepción como en el valet parking ya que se ven rebasados aunque se entiende por la demanda, en mi caso tardaron mas de 1 hora en entregarme el vehículo. Pero en general todo bien, si lo recomiendo y seguro regresaremos.