El Presidente Acapulco

2/10

Poor

09 Jul 2025

Verified traveler

This hotel is trying to recover from Hurricane Otto (2 years ago) No restaurant, no microwave or coffee pot. Good location and a beautiful beach. Extremely run down.

Partner

2/10

Poor

23 Oct 2023

Lenic

No internet available all day long! No drinking water in the rooms

Business Partner

2/10

Poor

10 Mar 2023

pedro

The hotel was overall in terrible conditions. The rooms were torn down! The AC was leaking creating puddles and all they did was bring a towel. The bathroom shower was holding on for dear life. We got the room with a balcony, but it was so sketchy I was scared the balcony was gonna fall at any second. I couldn’t even bring coolers or hot food into the hotel and they had no fridge. Over all I was cursing myself for not looking more Into the hotel before booking. Don’t make the same mistake I did!!!

Leisure Family

2/10

Poor

02 Feb 2023

Radiant

El hotel está muy sucio, sobre todo las cortinas, aparte de sucias, rotas, no te dejan tener hielera ni musica en el area de la alberca, el elevador no servía, el hotel el general está muy deteriorado, el internet no funciona, pesima experiencia, mejor me hubiera hospedado en el Calinda Beach.

Leisure Partner

4/10

Poor

18 Dec 2022

leticia

Don’t stay here pictures are not near reality
As soon I got there hotel didn’t have electricity.
View is nice but not the best area. Don’t recommend at all

Leisure

2/10

Poor

11 Dec 2022

Steven

Big rooms with huge Balcony. excellent location.

Leisure Self

2/10

Poor

28 Jul 2022

Sylvia

A horror film

The worst hotel I have ever stayed! Old, rusty, smelly and there was a spring out of the mattress that hurt my leg! No way to use their old and nasty towels, I bought towels at the supermarket for my whole family. The swimming pool was so dirty that we avoided it! Noisy, smelly and rusty air conditioning. Please consider to take this hotel out of hotel.com

Friends_and_family Family

4/10

Poor

30 May 2022

gilbert

The negatives outweighed the positives

The only thing I liked was the ocean view and being a stone throw away from the beach. NOTHING ELSE. I came very close to cancelling, due to a few reasons inluding the room not being ready at the time indicated and even after they told me to come back and they still made me wait almost 30 minuits after. I kept having issues with the key card as well and my frustration level was getting a bit high. They kept my I.D without telling me and thought I had lost it before retracing my steps and leading me back to reception. They were not clear that they keep your I.D as guarantee, For what? no place has ever done this out of hundreds of hotels I've stayed at. I was also annoyed with their no outside food or drink policy, but I saw people with coolers in the pool. So pretty much you have to sneak in the goods like contraband. Honestly I would only return here out of sheer desperation.

Self

4/10

Poor

16 May 2022

JOSE ANTONIO

Me gustó la amabilidad de los empleados. Son amigables y serviciales.No me gustaron las instalaciones. Son viejas y obsoletas. la piscina es vieja y se ve descuidada, el agua se ve turbia. No hay aire acondicionado en la recepción, ni en las áreas comunes, los elevadores están muy viejos. Los muebles de las habitaciones son del siglo pasado, en la tv de la habitación solo se ven 3 canales. La señal de wifi es totalmente inestable, intermitente, es inservible. la herrería del balcón de la habitación está vieja y oxidada. la apariencia exterior del hotel es de total abandono. En general las instalaciones del hotel son lamentables y deprimentes.

Leisure Partner

10/10

Exceptional

26 Jul 2021

Javier

Great

Nice , clened and staff helpful.

Friends_and_family Family

2/10

Poor

23 Jul 2021

Verified traveler

Hotel en muy malas condiciones, olor a drenaje y acabados viejos y deteriorados.

Leisure Partner

8/10

Excellent

17 Jul 2021

Verified traveler

Stayed at El Presidente hotel in Acapulco. Old, dirty and bad service. Absolutely no money has gone into modernizing the hotel and this hotel was built in 1957! Have nothing positive to say about our stay there!

Leisure Family_with_children

2/10

Poor

17 Jun 2021

Verified traveler

When we arrived to our room we noticed that our room had a rusty A/C until that was hanging on the ceiling that had been repaired with ducked tape. When I was about to go to sleep I noticed that my pillow had foundation and their was a handprint on the wall. We didn’t receive enough towels and we only got a bedsheet. I tried to shorten my stay at the hotel. A day before leaving I witnessed our vehicle being brought back the driver spoke to an employee and then they took back the car around after 20minutes. Right after we drove out of the hotel we were stopped by a crooked cope and tried to charge us 1500 pesos otherwise we was going to keep our drivers license. We said that we didn’t know what he was saying and requested that we’d go to the embassy. It was about a block away. Once we arrived I explained what happened and the cope removed the ticket without a charge.

Leisure Family

2/10

Poor

13 May 2021

Verified traveler

Horrible experience had to leave 2 days in advance with no refund or compensation of any kind

Leisure Family

10/10

Exceptional

12 May 2021

Verified traveler

Muy bien todo

Business_and_leisure Family

6/10

Pleasant

01 May 2021

Mike

Stunning view

The location was excellent, within close proximity to Starbucks for coffee. The view of the bay is amazing! The hotel had rules that prevented outside food from being brought into the rooms, which was inconvenient as I was traveling with an 85 year old grandparent.

Friends_and_family Family

2/10

Poor

17 Apr 2021

Verified traveler

No new towels on a daily basis. Not allowed to get any type of food at any time insude your toom. Super noisy AC. No beach towels. Very mean and unprofessional staff overall. Got trapped in the elevator due to a blackout and no one care to check the elevators. The worse hotel ever in my entire life.

Leisure Family

2/10

Poor

16 Mar 2021

Verified traveler

check in staff was rude and unorganized. building is old needs alot of work done. they close the beach acess and pool at 8pm parking fills up and once its full you have to find your own parking somewhere else.

Leisure Partner

2/10

Poor

27 Feb 2021

Verified traveler

STAY FAR AWAY!!!

Worst experience with a hotel ever, STAY AWAY!!! Room was disgusting! Bed was dirty, floor had sand everywhere, bathroom was falling apart and looked like it was from the 60’s, curtains were ripped and falling down, and to top it all off the room smelled like something died in it! We ended up checking out immediately after seeing the room and checking into Fiesta Americana down the street. I would HIGHLY recommend this hotel, after hearing about our experience the upgraded us for FREE to a King Suite room!

Partner

10/10

Exceptional

15 Dec 2020

John

Presidente stay

Great location and view

Friends_and_family Friends

2/10

Poor

10 Dec 2020

Patricia

Only thing We enjoyed was the pool. Other than that everything sucked

Leisure Family_with_children

4/10

Poor

01 Apr 2020

Verified traveler

The hotel is in a good location, but it is old and outdated. There are rooms without air conditioning which is not in the advertisement. I would not stay here again;

Leisure Friends

2/10

Poor

26 Jan 2020

MartinG

No amenities at all. Barren room not even a plastic cup! They come in and put theAC on and take the remote away. You have to put a $20 deposit for the tv remote. A dump. Sorry

Leisure Partner

6/10

Pleasant

27 Jun 2019

Ana

Room need more acomodación, no AC in commune areas. Love restaurant, Hotel needs attention. Staff very pleasure

Family

8/10

Excellent

15 Jun 2019

Verified traveler

Summer 2019

The staff was friendly and our room was clean but the mattress was so hard we would wake up with sore backs

Partner

4/10

Poor

24 Feb 2019

Verified traveler

Wouldn’t stay again

Very old hotel, bad room conditions, no warm water on bath, A/C broken and no way to control the temperature. Door and windows rusted. The elevator that takes you to the beach was broken. The restaurant service was awful.
But the people in front desk where nice.

2/10

Poor

30 Oct 2018

Verified traveler

This location has no refridgerator, they do not allow you to bring food or drinks into your room. We asked for bigger blankets and was told they didn't have any. Horrible experience...couldn't buy anything from the people on the beach...had to go down into the sand.

8/10

Excellent

12 Sep 2018

Verified traveler

Awesome view and loved the balcony. Great location

8/10

Excellent

07 Sep 2018

Eva A

Good

The hotel leed world bit the servir las excellent

2/10

Poor

05 Aug 2018

Tony

Extremely poor maintenance. Half of the light bulbs and power outlets not working. No WiFi. No chairs in the balcony. It is a beautiful building and used to be a nice hotel. Now it is just abandoned.

2/10

Poor

18 Jul 2018

Veronica

The room was old and dirty complained to staff but they told me since I was not a member they could not do anything. Member:: timeshare holder

2/10

Poor

03 Jul 2018

Maria

Hotel in really bad condition

On our last night water began liking from the roof flooding the room. No wifi after they were advertised with it. It was disgusting!!

6/10

Pleasant

06 May 2018

michael

It was a great location and holiday.

4/10

Poor

27 Mar 2018

Carolina

Pretty disappointing

The hotel was a dump. For the money stay anywhere else. The room we were provided originally has a bad smell, we paid for an upgrade and got a really nice view of the beach. They didn’t come to clean the room, the elevator broke, so to go down you’d have to go up, the hotel needs a lot of repair. It’s a fine place if your just there to get drunk and party with friends I suppose but for a couples weekend it was a bad choice.

Partner

6/10

Pleasant

26 Feb 2018

steve

Good hotel that has known better days.

I stayed here is 1997, so I can say the hotel has known better times. Deposit is now required for swimming pool towels and remote control. Deposit required for iron, deposit surrendered if iron used more than two hours. Rooms have the same beautiful view of the beach. Good location, good swimming pool.

2/10

Poor

29 Jan 2018

Bradd

This hotel is nasty. No hot water. I don't recommend this hotel.

Family

6/10

Pleasant

27 Jan 2018

Renan

Staff was helpful location is great but the hotel need a lost of repair its falling apart

8/10

Excellent

30 Nov 2017

JIM

Great place to lay in the sun, play on the beach and go swimming in the ocean. Lots of restaurants within easy walking distance and an abundance of inexpensive taxis to take you any place you want to go and Acapulco has lots to do. There are ocean excursions, shopping and cliff diving shows daily.

8/10

Excellent

30 Aug 2017

Jess

Nice stay and staff attention, staff checked us as soon as we arrived, it made us happy staying with all attentions to us.

2/10

Poor

14 Jul 2017

Mayeli

WORST HOTEL EVER!!!!!! When we arrived into our first room we didnt have toilet paper so i asked for it and after 2 phone calls and 2 hours later they brought us paper but that wasnt the only issue we turned our AC on and it didnt work that took 3 hours to get it situated and they ciuldnt fix it so they had to cjange my room after they changed my room this room also didnt have toulet paper and the phone didnt work either i guess they put me there so i wouldnt bug them anymore anyway dont stay here the Grand Plaza hotel on the other habd is the best hotel in all of Acapulco

2/10

Poor

30 Jun 2017

Mario

Don't even try

Worst experience ever, insects and cockroaches inside the room we ask for refund but manager denied

Family

2/10

Poor

06 Jun 2017

Andres O

Thums down to Hotel El Presidents Acapulco

Horrible ! Conditions at hotel were not good at all. Door to balcony not locking. No mirrors, no hand towels. Air conditioning unit not working properly. Very noisy. Unable to sleep and rest well. Restaurant lacking proper menu. Whatever furniture there was it was old and ugly.

Partner

2/10

Poor

27 May 2017

Andres O

I don't recommend it.

Not in service condition. Old room. No toiletries. No towels (hand). Old toilet. Horrible sounding AC. No WiFi. No security. Balcony door not shutting. Restaurant not good.

Partner

4/10

Poor

16 May 2017

f. sotelo

Bad maintenance service and attention to the gest

4/10

Poor

18 Apr 2017

JOSE

Ok hotel

Hotel is 1*, no towels, no tv remotes, bad check in.

Family

2/10

Poor

17 Apr 2017

Rene

the discusting and ugliest one I have ever neen

the discusting and ugliest one I have ever neen, the discusting and ugliest one I have ever neen, the discusting and ugliest one I have ever neen

2/10

Poor

08 Apr 2017

edilia

Terrible would not recommend

I would not recommend this hotel to a friend first night saw cockroaches in the bathroom!! AC makes so much noise unable to sleep then they didn't not provide any washcloth. Staff was nice and friendly but overall I would not stay at this hotel no more!

2/10

Poor

02 Apr 2017

Laura

When I'm there they don't have the room that I pay for.

Family

10/10

Exceptional

24 Mar 2017

jessica

Nice hotel cose to the beach

My flight arrived super early and i never thought they would let me get my riom so early realy appreciate that help they did for me. Thank you.

2/10

Poor

13 Mar 2017

Leah

Will never stay at this dump again!

When we checked into the hotel, it wasn't quite 4pm however was told our room wasn't ready yet. Came back after 4pm and the room still wasn't ready yet. The pictures of the hotel do not justify this hotel...it is crappy - felt dirty the whole time I was there. The house keeper never gave us shampoo, soap, toilet paper daily. One day I had to call 3 times to have someone finally bring us toilet paper. Very disappointing!

8/10

Excellent

05 Mar 2017

Ken and Sue

Nice Hotel right on the beach...

We've stayed here twice and had the same room (upon request) and absolutely enjoyed our stay. The staff at the Lobby, Pool and Bar/Restaurant are very friendly and eager to assist, to make your holiday the best. Most of the staff were still there from last years' visit and were happy to see us again and we enjoyed seeing them. Our room had a the best view of the ocean and the beach... we couldn't of asked for better.

8/10

Excellent

31 Aug 2016

diana

Nice hotel for a good price

The hotel was nice for the price i pay its not expensive at all its close to everything

2/10

Poor

25 Jun 2016

Celestino

Grossly Overrated

No toilet paper when we arrived. The front desk was rude when I called to request toilet paper. They took 2-3 hours to send up the toilet paper. They did so, only after we left the property and on my way out, I politely approached a man that looked to be the manager and explained/complained.

The room condition was atrocious. Stains on walls. Bend towel rack. No comforter on bed, only sheets. Bad pillows. Rough towels. No iron, even after requesting one.

Partner

2/10

Poor

26 Apr 2016

Verified traveler

Don't go there

AC didnt work.
Bed unconfortable.
No hot water in the shower except from 7 to 9 pm (not a joke).
Bad attitude for the staff.Not helpful at all.
Breakfast very basic.
Pool area very very noisy.
Broken pool and beach furniture.

Family

6/10

Pleasant

04 Mar 2016

Verified traveler

Enough to enjoy the view, beach, clean room

Nice, except the bathroom is very old, doesn't have any maintenance, was very nice but now no more investment,,,,, but was very cheap for me,,

4/10

Poor

26 Feb 2016

john

hotel el presidente

for the $45 a night was ok, hotel needs reno everthing old, only one elevator worked entire stay air conditioning very noisy and dripped water. would not want more than several night in hotel

Partner

6/10

Pleasant

09 Feb 2016

Luis

Scary wake ups

This was my second time there(June-2015 first time) when I checked in on Jan-2016, I told to the the receptionist that in June, someone got inside my room at 1:30 am and please, be sure that nobody try to do it again and YES, somebody got inside again around 2am, seems that the graveyard receptionist send room attendants to inspect occupied rooms, very scary moments at times on the night-morning. Bad habit, management need to stop this asap. Please.

Partner

2/10

Poor

08 Feb 2016

cesar

Avoid this hotel.

This hotel used to be one of the best hotels in Acapulco, not anymore.

Only one elevator was working
Only got one roll of toilet paper for 6 people
No wifi
AC not working, switched room
No TV remote in the room, was asked to go downstairs to pick it up
Hallway floors dirty
No towels in the pool area
Shower floor water accumulated, didn't drained.

Family

6/10

Pleasant

08 Jan 2016

Clarissa

-spend a little more and go somewhere else

We booked our room around 2AM and got to the hotel around 3:30 AM
apparently mexico isn't prepared with online reservations so I had to email a copy of my hotels.com info to a very unhappy employee at the reception desk. The majority of the staff was very rude and unhelpful whenever we asked for something. Room was your standard-beds are hard, bugs in room, air conditioning is very loud. Elevator takes too long.
We stayed two nights and asked for housekeeping and they never came.
Great location, right on the beach and in the middle of the hotel strip. We will not be returning to this hotel.

Partner

4/10

Poor

07 Jan 2016

pablo

location is good everything else is bad.

Fortunately we were close to Holiday Inn Resort . We could use their restaurant and wi fi.

4/10

Poor

09 Dec 2015

Jose

comfort.

Some hall ways lights out, some power outlets in room not working

4/10

Poor

27 Oct 2015

Verified traveler

was cheap on expedia

was a good price on expedia, the place is run down and poorly maintained, it's location is great and the views where also great, but the hotel needs to be fixed.views

4/10

Poor

26 Oct 2015

lupe

Close to the beach

Everything was old furniture,tv,air conditioning hard beds

2/10

Poor

21 Oct 2015

David

October 2015 Trip to Acapulco

This is a very Old Hotel that needs up grading you only get what u pay for,and I wanted a cheap place to stay and that's what El Presidente is my feeling is it's no more than a 1 star hotel. thank u

6/10

Pleasant

08 Oct 2015

Verified traveler

older beach front property in Acapolco Mexico

We had booked 2 rooms... one facing the Bay and the other facing the hills. The room facing the Bay was a nice room with amazing views... only issue we had with that room was that the water was off in the bathroom but the staff took care of the problem fairly quickly. The second room (hills view) was much smaller and had issues with the AC leaking on the refrigerator so we had to change rooms... the new room was the same size (small) and had no refrigerator so we had to ask for a refrigerator to be added to the room. For $20 more the Bay view room was worth the extra cost. We also had the breakfast buffet which had typical mexican fare. The breakfast was good but when we got the bill it included an additional service fee which made it more than what the hotel advertised price was supposed to be... breakfast not worth the added costs. Overall a pleasant stay (in the Bay view room and not in the hills view room).

Family

4/10

Poor

06 Aug 2015

RICHARD

basic no frills

No Internet available
Maid service good
towels worn and tattered, unavailable at times
Air conditioner weak

2/10

Poor

25 Jul 2015

Carlota

they have a perfect place in the beach.

It was horrible, dirty with cockroach, the elevator do not works, is was dirty. The only stars there in the entrance carpet. Horrible!!!!!!

4/10

Poor

09 Jul 2015

Verified traveler

Roaches in room, the AC was not cold enough in the room, the hotels was hot everywhere

10/10

Exceptional

27 Oct 2014

Octavio A

right on the beach

Very comfortable and pleasant

8/10

Excellent

01 Oct 2014

Lloyd

So Well

These guys are really doing a swell job. I want to try the brunch!

8/10

Excellent

13 Sep 2014

Mike

Old but good

Great location, free breakfast is really bad. Otherwise great.

2/10

Poor

05 May 2014

Verified traveler

Very old hotel, staff very unhelpful.

no internet access via wifi, staff on the front desk very unhelpful I was waiting 20 minutes to check in, lady was busy doing something also she did not even tell me wait a minute or anything... very unhappy, the tv cable was down for a whole day, parking very expensive $15.00 per night, never go back again to this hotel.

2/10

Poor

19 Jan 2014

dan

Terrible conditions

I had a very bad experience no cable TV hard beds my safe was broken no view of the ocean dirty towels and no extra security on the doors anyone with a card could have owned my door in the middle of the nite.

6/10

Pleasant

31 Dec 2013

Daniela

No wifi? Broken AC

Good location. Beach has rocky area. Out first room had a broken AC so they moved us to another. The hotel room was simple, OK. Remember to bring shampoo, condition, toothbrush because theyre not doing you any favors. One elevator was broken so there was only one for the whole hotel. No room service, mediocre restaurant. Good location though, right on a busy strip. Noisy though. You get what you pay for.

4/10

Poor

06 Dec 2013

miriam d

poor customer service. dirty rooms

Front desk was very rude. Elavator did not work. Room was very dirty and needed a lot of maintenance. The location was the best part. The waiters by the pool were awesome. Will not stay there again.

Family

6/10

Pleasant

31 Aug 2013

Nanohonu

It used to be one of the best hotels.

Location is great, unfortunately it has not been taken care of and the hotel s loosing it.

Family

4/10

Poor

29 Aug 2013

ANTHONYP

STAFF NEED HELP

THE HOTEL IS IN A WONDERFUL LOCATION. BUT SADLY THIS HOTEL IS MAINTAINED POORLY AND IS IN DESPERATE HELP OF IMPROVEMENTS. THE STAFF ARE COURTEOUS AND PROFESSIONAL AND IT SEEMS UNFAIR THAT THEY SEEM TO BE CAUGHT IN THE MIDDLE. DAVID THE MANAGER WAS EXCELLENT AND MADE ME FEEL VERY WELCOMED. I WILL MISS HIM.

2/10

Poor

03 Dec 2012

Julio

Lack of Maintenance

Elevator and A/C do not work. I stayed there less than 2 hours because of the temperature of the room. They still had the audacity to charge for the full stay.

6/10

Pleasant

01 Nov 2012

dave

its best years are in the past

the hotel has seen better days, it still looks as it did in its great years, but now is quite run down,no air conditioning in the hallways, horrible air conditioning inside the room,the curtains do not cover the windows completely, the balcony door totally damaged, they dont even provide kleenex tissues in the room! Its spartan at best,mayor refurbishing needed,

Family

6/10

Pleasant

21 Jun 2012

Retired business traveler

great location for family or older single travelers

good value for rate. excellent location next to top priced hotels. excellent security catering to families on beach vacations. Not a party hotel for singles. Hotel was not busy and could have provided an upgrade. Pool has beautiful view. Last stayed here in 1982 and operated by Fiesta Americana hotels.

6/10

Pleasant

31 May 2012

Liz

El Presidente I heard that it used to be the one of the best hotels back in the days. Its outdated, poor condition. Nice view if you get ocean view. Great service, when I arrived I had some issues that were resolved rigth away. The place needs renovatins is too old.

4/10

Poor

28 Mar 2012

Verified traveler

The good, The bad and The Ogly

Great location and view, unfortunately the hotel is very run down, the phones didn't worked during my 5 days stay. We had water drainage problem in the badroom sink and shower.
No ice to be found, in a desperation, you could go all the way down to the bar to get a little plastic bag with few pieces of ice and on a couple of days they run out of towels at the pool which was very annoying.

2/10

Poor

27 Jan 2012

huichol

Old, deteriorated, sad hotel.

The refrigerator was not working. The bed without covers. The shower very old. No bedds on the beach. The beds at the swimming pool in terrible conditions.

4/10

Poor

17 Jan 2012

Matt

Would not stay here again...

For the price that we paid for this hotel, we were satisfied. This hotel has not had one single improvement made to it since in 60 years it seems. I would not stay here again, but the hotel did not ruin my experience. Its in a great location, close to everything. The staff is nice, and the views are great (if you have an ocean view.)

6/10

Pleasant

15 Jan 2012

Verified traveler

El presidente in Acapulco

The hotel has lost its shine but the bones are still there and position is great pool staff great.....rooms and balcony are big as are the views.....

2/10

Poor

19 Aug 2011

J en Df

Choose another hotel

It is a beautiful location. But it is surrounded by hotels with working elevators, working internet in the rooms (you know because you can pick up the other hotel's internet--but you don't have the code) and recently painted. The hotel needs a lot of work. The worse part is that you could stay in a great hotel for the same price near by. We decided to leave even though we had paid for two days on Orbitz. Tip--if you don't know a hotel, just pay for one day until you see the actual place.

Family

8/10

Excellent

06 Jun 2011

John

Fair

Everything was fine except the return taxi to the airport. We were told that the taxi would pick us up at 7:30. However, at 6:45 the driver came and told us that the flight was leaving earlier and we had to leave now. In the rush to the taxi as we were still in our room a pair of expensive glasses were left. When we got to the airport we found out that the flight was not early and actually was 45 minutes late.

2/10

Poor

12 Apr 2011

Gloria

El Presidente Hotel Acapulco

This has been my worst experience in a hotel stay. The room was not comfortable at all. When I tried to take a shower there was not hot water. I had to call the front desk and was told to run the hot water for 15 minutes. There were no wash cloths in the bathroom. The AC was very noisy and did not cool until late night. There are no hair dryers in the room. I called for a hair dryer on Friday and did not get one in the room until Monday and it did not work. This hotel is in very bad condition and the service is awful. Very poor lighting in the room. I was there for my son's wedding and the hotel catered the dinner. Half of the guests were sick the next day. Please take this hotel of your list. Very bad conditions and very bad service. I am just glad I will never visit Acapulco again.

6/10

Pleasant

06 Apr 2011

Verified traveler

Presidente? - For sure not!

This hotel was probably a good place to stay at in the 70's - since then it seems nothing has been done on it. Old fashioned furniture, some of it broken, walls improperly painted, etc.
The location was o.k. and we did have a good view on the bay / beach, but that's probably it.
We thought it's definetely not worth the price! Good that we stayed there just for a night.

8/10

Excellent

05 Apr 2011

claudifa

Unbeatable location for the price

great location, great staff, great price..great experience!

Family

8/10

Excellent

12 Jan 2011

STEVE

great location

in the middle of every thing you can not go wrong by booking at this hotel

Partner

8/10

Excellent

15 Oct 2010

patty[@]

Fantastic View and Great Location

The hotel is greatly located within walking distance of many great and diverse dinning, entertainment and shopping options. Ocean view rooms have the best bay view of Acapulco. Service was very friendly, especially from reservations manager [...]. I fully recommend it!

Partner

2/10

Poor

07 Jul 2010

George

Disappointed

I choose this hotel on the previous good recommendation.This hotel is old and it shows it,the air condition barely works,metal furniture rusty,room not cleaned properly.

2/10

Poor

23 Mar 2010

Anonymous

Traditional Hotel i.e. Old Hotel

We went as a business and a leisure trip. We arrived to an old hotel (I guess this is the equivalent of Traditional Hotel) without any remodeling. They sent us to a room that was already occupied. We said we would return @ 13:00 to see if the had the right room by then because we had thing to do. One room had a really big trouble to open the door, even the staff would take around 5 minutes to open it. They charge for local calls $1.50 USD. The rooms are REALLY small and the one they gave us was with the view to the hotel next to it (Fiesta Inn). For a tourist that doesn't know Acapulco \"Costera\" means the main street of Acapulco, where most of the hotels are on.
When cheking out, I was still reviewing my tab when they call another customer to wait on.

Partner

4/10

Poor

03 Aug 2026

Adry

La habitación estaba limpia, un balcón con excelente vista al mar, el personal de limpieza siempre fue muy atento. Las personas de recepción no te apoyan, el control de la TV no servía y les pedimos apoyo dos veces, pero siempre te dicen que si o que te mandaran el técnico y eso nunca pasa; el Valer Parking siempre es cordial, sin embargo se tardan mucho en traer el coche. Hay cucarachas, estábamos en el piso 9 y subían por el balcón.

10/10

Exceptional

08 Jul 2026

Alain

Muy bonita vista ,debería haber un paquete con comida y bebidas todo incluido y alberca con acceso a media noche

Partner

2/10

Poor

08 Jul 2026

SALVADOR

solo la ubicacion , muy cerca de la playa .
los requisitos para el check in , piden dejar el INE , no se porque razon.
el aire acondicionado estaba desconfigurado. y no funcionaba bien
no habia toallas para las manos
habia cucarachas
piden anticipo para las toallas de la alberca
no vuelvo a ir a este lugar , aunque fuera gratis.

Partner

2/10

Poor

23 Jun 2026

Rosa

Viajé con una persona en silla de ruedas, desde el principio envié mensaje indicándoles que tenía necesidades especiales y quería garantizar el acceso adecuado a todas las áreas y cuando llegamos descubrimos que las rampas son terribles, muy inclinadas y peligrosas, la rampa de acceso a la alberca es falsa, solo llega a un piso determinado, después hay escaleras, y el otro acceso termina en una caída de 3-4 metros, muy peligroso si uno no verifica primero. Solicité ayuda para un cambio de hotel y HOTELES.COM no me ayudó en absoluto, solo me hizo perder el tiempo. Mi experiencia del lugar como una opción para viajar con una persona en silla de ruedas es la peor posible, nunca volveré a reservar en este hotel

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Frank

Sehr schönes Hotel, guter Blick auf den Strand.Zu Fuß viele Läden und Gaststätten gut zu erreichen. Wer am Strand langläuft,kann eine kleine Oase in der Großstadt finden,viel Grün,Hühner,Hunde ,Katzen und man kann ne kühle Molle unter Palmen trinken

Partner

2/10

Poor

02 Jun 2026

Jesús David

Sucio. Descuidado. Viejo. A pesar de ello, muy bien ubicado.

Partner