Name: Encanto Acapulco
Address: Jacques Cousteau 51, Acapulco, 39887, MX

4/10

Poor

04 Aug 2026

Ronald

Nice views
Spacious rooms

8/10

Excellent

11 Apr 2026

Daniel

The hotel is beautiful and has a privileged view and location, unfortunately the hotel is a little bit run down, service is good as the staff is very friendly but it feels like they are missing more staff and sometimes things take to long to arrive.

The only real issue I had was the food, the quality was terrible and taste was subpar. I had to return a ceviche trio because the fish was completely off, dry and smelly. On my last day I had the sopes with cecina and immediately had an upset stomach. Dinner at the star restaurant was far below my expectations also for a “renowned chef menu”

Partner

10/10

Exceptional

22 Mar 2026

Oscar Rene

Sin dudas un lugar de Encanto, pasamos una estancia súper.

Partner

10/10

Exceptional

28 Jan 2026

robert

Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto.

10/10

Exceptional

07 Jan 2026

Alejandro

Excellent experience but the service was slow.

2/10

Poor

06 Dec 2025

Natasha

Cuarto muy viejo, el personal muy malo estuvimos 40 minutos esperando el check out . Nos querían cobrar cosas de más. No nos dejaron estar en la alberca que porque había un evento privado y no nos daban acceso a la habitación para al menos estar en esa alberca. Muy mal servicio

Leisure Partner

2/10

Poor

07 Jun 2024

Jaime Ariel

Estadia horrible

No me recibieron, no pude cancelar y solo perdi mas de $20,000 pesos, horrible la atención

Partner

6/10

Pleasant

13 May 2024

Diego

The service is friendly but really slow

Leisure Partner

8/10

Excellent

23 Apr 2024

Richard

My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause.
The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy.
However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage.

Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience.
Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon.
While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future.\"
Overall Rating: 3/5 ⭐️

Leisure Partner

2/10

Poor

09 Jul 2023

Ricardo

EVITA ESTE HOTEL Y NO ARRUINES TUS VACACIONES. ERA UN BUEM HOTEL.DESGRACIADAMENTE ES UN HOTEL SIN PERSONAL MAL SERVICIO MUCHA HUMEDAD CUARTOS SUCIOS SIN TELEVISOR TE INDICAN QUE TIENEN UNA FALLA. LA GENTE DE RECEPCIÓN GROSERA. SIMPLEMENTE EVITALO

Business_and_leisure Family

10/10

Exceptional

17 May 2023

Gabriela

Amazing experience the property has great view and the service is excellent!!

Leisure Partner

10/10

Exceptional

02 Mar 2023

nathan

Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!

Leisure Partner

10/10

Exceptional

26 Dec 2022

Isaac

amazing

Leisure Family

10/10

Exceptional

18 Oct 2022

Verified traveler

Best in Acapulco!

Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!

Self

10/10

Exceptional

17 Oct 2022

monica

The view at this property is breath taking.
Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.

Leisure Family_with_children

10/10

Exceptional

25 Mar 2022

Esther

Anniversary Stay

I was hesitant to go to Acapulco with recent crimes. However, to get to Encanto you must pass 3 guard gates. It is also about 30-40 minutes outside “old” Acapulco.
Encanto was clean, (for English travelers) everyone spoke English, simple elegance, service was amazing and private. The views are spectacular.
Another highlight was the private dinner my husband scheduled for our 30th anniversary. They gave us a private balcony, a custom menu with wine, a private server and candle and roses all around.
We really enjoyed having our own patio with an ocean view including a pool. And there is 24/7 room service.
There isn’t a concierge, but the front desk staff is helpful. They know the history of Acapulco, the old Hollywood romance and shows and local attractions.

Partner

8/10

Excellent

30 Nov 2021

GABRIEL

El hotel es sensacional. La atención maravillosa y la comida deliciosa. Vista y diseño bello, aunque a veces poco funcional (esquinas de cama en que fácilmente te lastimas, llaves de lavamanos poco funcionales) .
La luz del baño sumamente baja para lograr maquillarse.

Leisure Partner

6/10

Pleasant

01 Nov 2021

francis

No hot water but amazing hotel

This is an amazing hotel and it's been many time I go there however this time there was no hot water in our room for 3 days and the only answer we got from the reception was..\"we are sorry\"... So huge disappointment for this trip.
Except the hot water this hotel is amazing!

Partner

2/10

Poor

17 May 2021

Paul

Fraud, plain and simple.

The manager, Ilyana, would not honor the VIP upgrade. She claimed that there was some sort of error, yet hotels.com confirmed that there was no error. This was a blatant manipulation and everyone should be warned that this hotel clams to support the VIP program but when you check in they say that they do not.

Partner

4/10

Poor

18 Feb 2021

Verified traveler

Only two restaurants so not many choices. We started off bad with the receptionist! The roooms was nice and the pool was quite!

Leisure Partner

10/10

Exceptional

14 Dec 2020

Regina

El encanto was really amazing. The views were spectacular. It felt like I was on a Greek island or in Italy. It was so peaceful.

Leisure Friends

10/10

Exceptional

16 Nov 2020

Antonio

Excellent weekend getaway

Amazing!!! it is a great place to stay. Clean, comfy, beautiful architecture,delicious food,

Partner

10/10

Exceptional

11 Oct 2020

Jason

Stunning true 5 star resort.

Can’t day enough good things about this property. The architecture and grounds are beautiful. Thr staff is amazing. And the onsite restaurant was a nice surprise. But the Spa and staff were the stars of our stay.

Partner

10/10

Exceptional

29 Sep 2020

Verified traveler

Excelente servicio y comida. Volveremos pronto

Partner

10/10

Exceptional

07 Sep 2020

Alicia

The place is amazing, incredible views, the friendly staff and service are great and the food was great... I would definitely come back any time soon .. I think it’s the best Hotel in Acapulco, five stars ⭐️⭐️⭐️⭐️⭐️

Leisure Family

10/10

Exceptional

28 Jul 2020

Roberto

Luxury is privacy, cool stylish designed space, incredible rooms ( in my case a Pool Villa ) attentive service, incredible food & wine and all with an incredible view - Encanto Acapulco has it all.
I have had the privilege and pleasure of travelling to some of the best hotels all over the world - so my standards are exceptionally high - Encanto Hotel was Magical.

Leisure Partner

10/10

Exceptional

27 Jul 2020

Casey

Loved it!

Our stay was excellent, very clean and well maintained property. Staff was very friendly and most of the staff spoke English. We really really loved our suite with a private pool. Amazing property very small and private.

Partner

10/10

Exceptional

11 Jul 2020

Alan R

Your best choice in Aca

Everything was great! Perhaps a better beach club would help.

Partner

8/10

Excellent

11 Jul 2020

Joako

It’s a relaxing, secure and beautiful place to stay!

Leisure Friends

10/10

Exceptional

03 Apr 2020

Verified traveler

The staff is very friendly. It has incredible views to Acapulco's bays. The room is very spacious and clean. The pool area is very neat and welcoming.

Leisure Partner

10/10

Exceptional

09 Mar 2020

RLBTX

The food and service was top notch. Every employee worked hard to make sure we were happy and taken care of.

Leisure Partner

8/10

Excellent

06 Mar 2020

Verified traveler

Peaceful and relaxing. Great food and service. Very stlylush decor

Leisure Family

8/10

Excellent

24 Feb 2020

Ariel

Huge pool overlooking the bay, Brisas all day long, service was extremely good.

Leisure Family

10/10

Exceptional

01 Feb 2020

Verified traveler

This is the best hotel in Acapulco, they just need a beach club.

Business_and_leisure Self

10/10

Exceptional

29 Dec 2019

Docbig

Acapulco gone great!! Hotel Encanto is a jewel. The staff wanted only to exceed expectations, and did. The property is very architecturally interesting and beautiful. Pool area is crisp and comfortable. Surroundings green and lush. Food choices where plentiful as well as delicious Go and enjoy this great place!

Leisure Family

10/10

Exceptional

24 Dec 2019

Verified traveler

Place to remember!

Simply relaxing ambient and delicious food!

Self

10/10

Exceptional

26 Nov 2019

Hawke

Amazing views of Acapulco

Great service and great hotel! Stayed in the pool Villa and the rooms were beautiful and comfortable.

Friends_and_family Friends

8/10

Excellent

19 Nov 2019

Verified traveler

I book the wrong day accidently I called Orbitz within 5 minuets and book the correct day and have been unable to get my money back

Business Self

10/10

Exceptional

15 Nov 2019

Marcos

The entire experience was nothing short of amazing, from the check-in to the facility, to the staff.

Leisure Family

10/10

Exceptional

12 Nov 2019

Fernando E

Escape from life for a weekend

Incredible small vacations! A great couples weekend escape, the best there is close to Mexico City for a fast getaway. Clean, comfortable, just right.

Partner

10/10

Exceptional

11 Nov 2019

Verified traveler

Excellent, one of the best hotels I ever stay.
The view is incredible

Leisure Partner

10/10

Exceptional

08 Oct 2019

Adrian

Facilities are spotless. The staff is outstanding. Lacks ambience.

Leisure Partner

10/10

Exceptional

08 Sep 2019

Verified traveler

Exceptional service! Staff was great! Excellent room. And pool area. Food not so much.

Partner

10/10

Exceptional

26 Aug 2019

Michelle

My stay at Encanto Acapulco was wonderful! I celebrated my birthday with an Ocean Villa room here and will never forget it! We only left the resort once and spent the rest of the weekend in the amazing pool area downstairs. The food was perfect, and the chef even sent a beautiful surprise birthday cake up to my room.

Beyond the superficial aspects of the hotel (the beautiful view, the spa, the room service) the staff was courteous, professional and extremely helpful. They went out of their way to service us many times and were very patient with our mixed/limited Spanish. The ambiance is unreal, the structure and view of the hotel are almost dystopian in its beauty and everything is extremely sanitary. The place is almost entirely accessible for wheelchair users as well! 10/10 would HIGHLY recommend staying here!

Encanto Acapulco fue maravillosa! ¡Celebré mi cumpleaños aquí y nunca lo olvidaré! Solo salimos del resort una vez, pero pasamos el resto en la increíble área de la piscina y de abajo y cenamos en Origen. La comida era perfecta, y el chef incluso envió un pastel de cumpleaños a mi habitación. El personal del hotel fue cortés, profesional y extremadamente servicial. Hicieron todo lo posible para atendernos y fueron muy pacientes con nuestro español mixto / limitado. El ambiente es irreal, la estructura y la vista del hotel son casi distópico.
¡El lugar es casi completamente accesible para usuarios de sillas de ruedas también! 10/10 recomiendo quedarse aquí

Leisure Partner

10/10

Exceptional

23 Jul 2019

Verified traveler

The view was exceptional and the pool ocean view was great.

Leisure Family

8/10

Excellent

21 Apr 2019

Angelica

Romantic

Beautiful hotel. Stayed in the Room w private pool and it was as expected. Service at restaurant should be improved (faster). Drop off service in atrás around would be cool.

Partner

10/10

Exceptional

08 Apr 2019

Mario

The best place to relax in Acapulco!!!

Excellent hotel which combines personalized service, beautiful and private facilities... Also great food with a latino touch...

10/10

Exceptional

28 Dec 2018

Dan

You will LOVE This Place

AMAZING!! AMAZING!! AMAZING! Would book this place again in a heartbeat. I had a room with the pool, so worth the few extra dollars

10/10

Exceptional

13 Dec 2018

Juan

Everything was on point, excellent.
Attention to detail from all the staff.
Architecture and design of the hotel are impressive.
Management made everything possible for us (From special meals to watching football in the hotel cinema).
The food was amazing (In-room and in restaurant)
The room had a beautiful private view of Pichilingue bay and the open sea, along with a private pool, gorgeous bath and a comfy bed.
We will try to be there soon...

Leisure Partner

10/10

Exceptional

11 Dec 2018

JLC

Beautifully design, stunning setting, fantastic staff and delicious food!

Designed by architect, Miguel Angel Aragones, the hotel’s gorgeous design informs every aspect of the location and property with plays of light and gorgeous vistas at every turn.

Encanto is a unique and special property that brings modern elegance to Acapulco. The rooms are gorgeous and super clean and the design is very well thought out. I found the service to be excellent and the staff were all so friendly and extremely helpful.

The hotel manager, Enrique, was always on property and available to make sure your stay was nothing less than perfect. The concierge and check-in staff were so personable and made everything so easy – especially Dafne, Fanny, Arantza and Jessicya. The restaurants were lovely as was dining by the pool in a cabana – Candido, Jose, Julio, Ricardo and Hugo were all was super attentive and accommodating and went the extra mile to make sure that my stay was flawless. I had a fantastic massage in the Spa while I was there and highly recommend Patricia who was extremely helpful with booking and showing me the spa and was an excellent masseuse.

I highly recommend this gorgeous property and look forward to returning again.

10/10

Exceptional

27 Nov 2018

Lan

Architecturally beautiful hotel, elegant and cozy at the same time. Amazing pool and views.Gorgeous rooms.Professional and friendly staff.

8/10

Excellent

05 Nov 2018

JTK

Really nice design and hotel ambiance. Pool is really nice and spa services excellent . The only concern is the room . I stayed in a room with its private pool and curtain isn't blackout and early morning the sun is directly on that side . A/C Works but don’t expect the roll to be cold , it will maintain the temperature around 72/73 F.

10/10

Exceptional

11 Sep 2018

Mario

Loved the place!

Simply great!!! Loved the place and the food! Service is excellent! No need to leave the hotel!

10/10

Exceptional

07 Sep 2018

Jose

Spectacular

It’s a beautiful hotel, and the staff is the best

Partner

8/10

Excellent

28 Jul 2018

JENNIFER

A Contemporary Oasis in Acapulco

The hotel was absolutely amazing. The views and the architecture are so beautiful they are almost surreal. The pool is the most beautiful our family has experienced at any resort. We spent entire days in the water. The views from the pool cannot be compared to. The water was the perfect temperature, there are areas of shade and areas of sun as well as in pool seating. The pool service was stellar. In addition the rooms are stunning. Every detail has been considered and we enjoyed our time in the rooms almost as much as in the pool and walking around the grounds.
Given all of this, I cannot give a 5 rating even though I wish I could. We feel the food at this hotel is not the right fit for the hotel. It feels there is an attempt to make the food eccentric due to contemporary nature of the setting. However we felt that if they had stuck with the basics of both traditional Mexican and International cuisine, the food experience would have been greatly improved.
Our family will certainly be returning to El Encanto and hopefully by then the food will match the extraordinary ambience.

Family

10/10

Exceptional

06 Jun 2018

Verified traveler

Amazing location and views. There was little choice for meals however - this is one area that could be improved.
Exoedia website states “kids are not allowed in this hotel” - there were lots of kids in this hotel which was very disappointing.

6/10

Pleasant

21 May 2018

Brit

Overpriced, average hotel. Style over substance.

Nice room and surroundings but pool area needs upgrading and repaired. Pool staff not really interested but evening, restaraunt staff are excellent. Manager seems bored. Food and drinks very overpriced and very average. Towels and plastic glasses for pool are all stained and horrible. As usual, for Mexico, clients are just there to milk not to serve. Locals use the hotel for breakfast and as an upmarket garage motel. Acapulco is extremely dangerous now so this will be my last of 20+ visits over the years.

8/10

Excellent

14 May 2018

Carla

Everything was amazing until checkout. When we were checking out they were charging us $700 pesos for a mini Moët bottle that we didn’t take from the mini fridge. It was really uncomfortable being accused of stealing a bottle just because they had messed up their inventory

10/10

Exceptional

25 Mar 2018

Alicia

Encanto Acapulco very nice

Very nice resort set high on the bay wall. The view of the bay, the sun setting and the sun rising is something that I cannot describes in words. They simply take your breath away. The rooms are wonderful, clean, neat and have all the amenities. The food is absolutely to die for. I think we tried everything on the menu and it was all delicious, cooked to perfection.

Should you need a driver while staying at the Encanto Acapulco I highly recommend Carlos Lobato. He was so kind, drove us all over Acapulco, reguardless of the time or the place. He was simply amazing. All the the staff was actually.

10/10

Exceptional

18 Feb 2018

Verified traveler

NICE AND CLEAN HOTEL IN PARADISE

The staff is extremely kind and helpful. The food is all good. If you have been wanting to go to a hotel, and just relax in it, this is the place to go. The architecture is a true jewel, and nothing beats the view to the sunset. However, if you plan on going places, make sure you plan well and factor in the time and cost of transportation. The hotel is on the other side of Acapulco Bay, so make sure you have a clean taxi with AC (in Mexico AC is an optional). You do not want to be stuck in traffic in a cab with no AC under 100+ Farenheit.

10/10

Exceptional

16 Feb 2018

D

Beautiful Architecture and Incredible Views

Stayed at this hotel for a week in one of their rooms with private pool. The architecture of the hotel and views to the Pacific and Acapulco Bay are incredible. The room itself was beautiful and could have used a little more detailed cleaning effort by the maids, but overall was visually pleasing. The sliding glass doors from the room to the patio are extremely difficult to open and do not secure properly to lock. If you are an older couple like us, it takes significant effort to pull the doors open to enjoy the patio. The staff overall is excellent and eager to help you in any way you need. The hotel is isolated with only homes around it, so if you want to enjoy other restaurants and night life, you HAVE to take an overpriced hotel taxi around town. They will not let you walk off of the hotel grounds. The food in the hotel restaurants is very good, but dinners are pricey with limited options. Overall, we would recommend the hotel for a short visit of a couple of days, but not for a week-long vacation unless you are only coming to lay by the pool. For those interested in knowing Acapulco outside the hotel, there are better located hotels.

4/10

Poor

03 Jan 2018

linda

Over rated\n

Modern hotel with beutiful view see and bay with friendly staff that is far from beach (10 miles), restaurant and any road. As of result you are stuck to use the hotel over rated restaurant with extremely high prices (10 us$ for 32oz bottel water) for over rated food. Review your charges daily or you never can fighter your bill as not only is not English but some charges are dubble and in our case in triple for same items. Do not use the Taxi service in hotel or you be charge two and half times of regular price ($470 v $200 Mexican).
I do not recommend this hotel.

10/10

Exceptional

19 Dec 2017

Verified traveler

IT WAS VERY PLEASANT AND I WOULD COME TO ACAPULCO AGAIN JUST TO STAY THERE

10/10

Exceptional

29 Nov 2017

Ricardo

Excelent, beautiful and exquisite

I arrived after midnight checked in and the hotel staff was so friendly and nice.

10/10

Exceptional

08 Nov 2017

philip

Excellent hotel

The hotel was amazing with beautiful views of Acapulco. They catered to anything we needed.

10/10

Exceptional

01 Sep 2017

jen

Great views

Loved my stay. The staff was really nice and friendly. I truly felt like at home in here. Will definitely return for another peaceful stay.

10/10

Exceptional

19 Aug 2017

vishal

Excellent hotel

Awesome view, lovely pools, yummy food, helpful staff

10/10

Exceptional

17 Aug 2017

gino

Staff treated super professional

I love the hotels arquitectura , rooms are super clean and the view is to die for

They can work a little on the food but over all the experience was amazing

10/10

Exceptional

20 Jul 2017

uNkL

Wow!

A getaway on a higher level. This is the spot. Beautiful experience with hospitality and grace.

10/10

Exceptional

17 Jul 2017

Verified traveler

Great get away

Loved it. Great rooms and beyond delicious food! Quite place to visit !

10/10

Exceptional

10 Jul 2017

Anil

Probably the best hotel I have stayed in...

Encanto is special...firstly, it is an architectural marvel...meticulous attention to detail, thoughtful design ...I could go on!
Next, its probably the best location not just in Acapulco but perhaps in the world..and I am comparing it to Cape Town, Sydney, San Francisco..etc. Nothing comes even close.
We stayed in the corner room..201. Highly recommend that you pay extra and get the corner room. You see 3 different parts of the city and water...almost a 270 deg view.
We are foodies and passionate about good service. In my own business, we burn ourselves trying to please the customer. So to see everyone in the team, right from Enrique - the GM down to Edgar, Brendan and Said who served us at breakfast and pool...awesome service...thanks guys! You are the best.

2/10

Poor

05 Jun 2017

Angela

Horrible. Absolutely Horrible. Terrible. Absolutely Terrible.

8/10

Excellent

08 Feb 2017

Hector

Outstanding architecture

This hotel has one of the best designs I seen. Beautiful architecture, lighting and views of the bay. The staff is very attentive, and always willing to help. We stayed in a room with a private pool which we enjoyed a lot. The restaurant is beautiful, and the food is good and reasonably priced. The only complaint I have is the room cleanliness, don't get me wrong, it is clean, but it lacks attention to detail, specially for a hotel of this class.

10/10

Exceptional

15 Jan 2017

Andrew

Amazing design hotel - breathtaking views

One of the most amazing design hotels we have ever stayed in. It's outside of Acapulco in a secure neighbourhood. Has breathtaking views across Acapulco Bay. Pool area was amazing and really enjoyed the food options.

Partner

8/10

Excellent

04 Jan 2017

Maria

Unchained relaxation

El Encanto is an incredible hotel. The architecture is out of this world! The location is outstanding but far away from all the activities and beaches around Acapulco. If you don't have a car, like we did, you are stuck at the hotel. You have to pay a very expensive taxi fare from the hotel to take you anywhere, or call a taxi from the nearby taxi location.
We had a very unpleasant couple of experiences when they charged double - at the restaurant - and charged us for items taken from the mini bar, which we did not take. We had to change our bills constantly so that this mistake was not repeated.
The hotel also charges you a Service Fee every day. It was explained to me that the charge was for all the employees that were making my stay so pleasant, like: gardeners, office workers, pool attendants, etc.

Partner

10/10

Exceptional

19 Dec 2016

Mel76

A paradise to relax!

El Encanto is a beautiful place, I don't believe there are better views of the Acapulco Bay. Staff is beyond friendly and helpful and the food at El Origen was great. Ask for Candido, the sommelier, he will recommend the best wines to go with your food. Most definitely coming back soon.

6/10

Pleasant

05 Dec 2016

Antoine

location is difficult to find

the hotel needs many improvements to get 4 stars...especially for the safety of the guests such as: hand bar in the shower room,hand rail on the stairways,....no desk in the room,no lamp light for writing,no coffee maker,

10/10

Exceptional

27 Nov 2016

Jose

Private

Love it

Partner

8/10

Excellent

31 Jul 2016

Verified traveler

great views

Great hotel, extraordinary views. Very unique architecture. The pool at night is incredible. A place to visit.

Service is top of the line.

Partner

10/10

Exceptional

12 Apr 2016

Verified traveler

Simply marvelous hotel secluded on a hill top!

Beautiful Hotel, real elegance Acapulco style. A gem atop a hill.

10/10

Exceptional

03 Mar 2016

Oye Mesh

This Hotel has no beach, but beautiful pool!

From the moment I arrived, the whole staff treated me like a royalty. The Staff is well educated and trained. Service is prompt and follow directions as instructed. really Good!

10/10

Exceptional

20 Feb 2016

Verified traveler

Nice hotel I will definitely stay there again

This hotel is excellent,I had a really good stay there

10/10

Exceptional

16 Feb 2016

Peter

Fabulous hotel in a wonderful location

This is beautifully designed and well-run hotel in a magnificent location overlooking Acapulco bay. We were upgraded to a larger room with a large terrace and it's own little pool. The staff were tremendous and service was highly professional, personal and considerate throughout.

10/10

Exceptional

28 Jan 2016

Joe

Great place to get away from it all!

We had a wonderful time at Encanto. First of all the architecture of the resort is just stunning and it has unbelievable views of the bay and ocean! Our room was quite comfortable and every need was attended to. The staff was attentive and very friendly. They even helped us as we tried to speak in Spanish! We thought the food was outstanding. The chef at Encanto is fabulous! There were so many wonderful options on the menu for us to choose from, unfortunately we didn't get to them all!
We had a wonderful relaxing time it truly is a place to get away from it all.

Partner

10/10

Exceptional

27 Jan 2016

Jodi

Amazing

Wow what an amazing place to visit if you feel like catching up yourself

6/10

Pleasant

26 Aug 2015

christopher

Water Please!

The hotel was great, it was just really expensive, drinks, taxi and food added up to more than the room cost. Since you can't drink the water from the tap they should really provide drinkable water in the room since it is super hot and humid, as a courtesy. The view were great, the staff was excellent. You have to get the hotel car to drive you anywhere , walking from the hotel anywhere is not an option. The hotel is affiliate with a beach club , the beach club was nice, but there are nicer ones.

Partner

10/10

Exceptional

27 Jul 2015

Verified traveler

WOW!

It was a different kind of experience when I checked in at the hotel. Been to a lot of places all over the world but this was a genius creation - the price and creativity of this hotel has been unbeatable! staff were very friendly, first time I stayed at a hotel where I decided to stay and not taken any excursions.

10/10

Exceptional

06 Jul 2015

Charisse

Very secluded stay, very clean hotel, and great food! We will definitely return!

Partner

10/10

Exceptional

30 Jun 2015

Sergio

Excellent Time in Acapulco

We stayed over the weekend with another couple of friends and had a great time! The pool was gorgeous, excellent room, super friendly staff and breakfast / lunch. This is more of an adult and I would seriously recommend for romance or hanging out with friends.

10/10

Exceptional

28 Jun 2015

Verified traveler

Amazing

Was a wonderful experience

Partner

10/10

Exceptional

25 May 2015

Brenda

Magnificent Hotel Encanto

Beautiful hotel from every viewpoint. Amazing architecture. Fabulous pool. Spent 5 nights at this idyllic all white hotel.

Partner

10/10

Exceptional

28 Mar 2015

konstantino

One of the best hotels that I have stay

This hotel is perfect. One of the best hotels that I have stay.

10/10

Exceptional

18 Mar 2015

Verified traveler

The best hotel in Acapulco

It is a beautiful hotel with delicious food and facilities

Partner

8/10

Excellent

18 Mar 2015

geza

excellent for couples

excellent for adults, great food, great service

Partner

10/10

Exceptional

23 Feb 2015

Andrew

Perfect Secluded Getaway

Great for a couples/intimate secluded getaway. Service is impeccable, views are amazing, facilities are gorgeous. Downsides: limited menu and distance/cost to get to tourist area, activities and outside restaurants make this difficult for extended stays. Will absolutely return for long weekends. Did I mention the service and views??

Partner

8/10

Excellent

18 Feb 2015

Verified traveler

Great hotel

Very nice hotel

8/10

Excellent

17 Feb 2015

Verified traveler

Great hotel with phone/internet service issues

Overall it was a positive experience. However, I had a big problem with getting in touch with anyone in the hotel in the days leading up to my stay. We had agreed on a romantic private dinner package (to propose to my girlfriend) over the phone earlier in the week. Three days before my stay, I get an e-mail saying that they wouldn't be able to accommodate my request. Then they fell off the face of the planet - wouldn't call me back or reply to my e-mails until the day before my stay!! I had to scramble to develop plans b, c, and d for my proposal. Luckily, they made up for the chaos they caused by offering me a better package for the same price. It turns out they were having issues with their internet and phone service.

Partner

2/10

Poor

31 Jan 2015

MIKEY

THE PLACE IS ALL OF MODERN MARBEL, UNSAFE TO WALK,

WE ARRIVED, STAYED TWO HOURS AND LEFT, ONLY GOOD THING WERE STAFF WHO WERE EXCELLENT WOULD NOT, NOT RECOMMEND

Partner

10/10

Exceptional

20 Nov 2014

Gazala