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Copacabana Beach Hotel Acapulco

Acapulco · Mexico

Tabachines No. 2 Y 3 Fracc. Club DeportivoView location

8.2/10Excellent1,002 Reviews
Cleanliness8.6/108.6
Service8.2/108.2
Comfort8.2/108.2
Condition8.0/108.0
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Copacabana Beach Hotel Acapulco

Located in a tropical destination, a few hours from Mexico City and with more than 30 years of history, Gamma Copacabana Acapulco is updated to offer an unforgettable stay with all the comforts, now in a European plan and with the greatest experience. Acapulco is tradition, party, nightlife.

The Pearl of the Pacific is the destination to enjoy the essence of one of the most popular bays in Mexico for its variety of beaches and water activities, tasty cuisine and the unique hospitality of its people.

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Located in Acapulco (Costera Acapulco), Copacabana Beach Hotel Acapulco is within a 5-minute drive of Diana the Huntress and Icacos Beach. This beach hotel is 1.7 mi (2.7 km) from Condesa Beach and 2.2 mi (3.5 km) from Parque Papagayo.

Make yourself at home in one of the 431 air-conditioned rooms featuring plasma televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Acapulco? This hotel has 7738 square feet (719 square meters) of space consisting of a conference center and 6 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Beach services
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 1:00 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

On bay No cribs (infant beds) available Parking height restrictions apply By ocean Events/parties allowed Guests will receive an email with special check-in instructions LGBTQIA+ friendly Guest will receive an email before arrival 24 hours Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 8:00 AM to 9:00 PM.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • Parking height restrictions apply.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Parties and events are allowed on site
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 53890054
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 450 to 450 for adults, and MXN 290 to 290 for children
    • Covered self parking fee: MXN 210 per day
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Acapulco Golf Club 0.4 km / 0.2 mi
Acapulco Convention Center 0.6 km / 0.4 mi
Icacos Beach 0.6 km / 0.4 mi
Casa de la Cultura 0.9 km / 0.6 mi
Naval History Museum 1.2 km / 0.7 mi
El Veladero National Park 2.1 km / 1.3 mi
Diana the Huntress 2.2 km / 1.3 mi
Playa El Morro 2.3 km / 1.4 mi
Condesa Beach 2.3 km / 1.5 mi
Diana Galleries Mall 2.4 km / 1.5 mi
Plaza Bahia 2.9 km / 1.8 mi
Galerías Acapulco 3.3 km / 2.1 mi
Papagayo Beach 3.7 km / 2.3 mi
Parque Papagayo 4.1 km / 2.5 mi
Guitarrón Beach 4.1 km / 2.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2020
  • Total number of rooms: 431
  • Number of floors (main building): 18
  • Double rooms: 394
  • Accessible rooms: 2
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
Show 78 more facilities & services
  • Airport
  • Beach
  • Golf course
  • Entertainment Area
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Local and international callsExtra charge
  • Secure parkingExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Medical serviceExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Terrace
  • Sun terrace
  • Gym
  • Luggage room
  • Grill/BBQ
  • Private pool
  • Private beach area
  • Café
  • Bar
  • Restaurant: 2
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack bar
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room: 5
  • ProjectorExtra charge
  • PrinterExtra charge
  • PhotocopierExtra charge
  • Business centreExtra charge
  • Audio-visual equipment rentalExtra charge
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Kids’ club
  • Entertainment programme for adults
  • Entertainment programme for children
  • Game room
  • Hot tub
  • Breakfast
  • Breakfast buffet
  • Buffet lunch
  • À la carte lunch
  • Buffet dinner
  • À la carte dinner
  • Breakfast and dinner
  • Snacks
  • Deposit on arrival
  • Identification card at arrival
  • Minimum check-in age: 18
  • Aqua fit
  • Banana boatingExtra charge
  • WaterskiingExtra charge
  • Jet skiExtra charge
  • Motor board rideExtra charge
  • DivingExtra charge
  • Table tennis
  • Handball
  • Volleyball
  • BilliardsExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1

    Photos are not available for this room type.

    Copacabana Beach Hotel Acapulco

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BASICDOUBLE • BASIC • 1 Bedroom • 24 m²DBL.Z1
    DOUBLE BASICPhoto unavailable1 photo

    Copacabana Beach Hotel Acapulco

    DOUBLE BASIC

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.Z1

    Room amenities

    • TV
    • Hairdryer
    • Shower
    • Bathroom
    • Toiletries
    • Wake-up service
    • Make-up mirror
    • Cable TV
    • Housekeeping
    • Wi-fi
    • Balcony
    • Safe
    • Centrally regulated air conditioning
    • Ironing set

    Facilities with extra charge

    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 1 Bedroom • 24 m²JSU.ST
    JUNIOR SUITE STANDARDPhoto unavailable2 photos

    Copacabana Beach Hotel Acapulco

    JUNIOR SUITE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Bed setup
    King-size bed 150-183 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Room amenities

    • Wake-up service
    • Wi-fi
    • Balcony
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • TV
    • Hairdryer
    • Shower
    • Bathroom
    • Housekeeping
    • Cable TV
    • Make-up mirror
    • Toiletries

    Facilities with extra charge

    • Internet access
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Copacabana Beach Hotel Acapulco

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE SEA VIEWJUNIOR SUITE • SEA VIEW • 1 Bedroom • 24 m²JSU.VM
    JUNIOR SUITE SEA VIEWPhoto unavailable1 photo

    Copacabana Beach Hotel Acapulco

    JUNIOR SUITE SEA VIEW

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.VM

    Room amenities

    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • TV
    • Hairdryer
    • Shower
    • Bathroom
    • Balcony
    • Wi-fi
    • Wake-up service
    • Toiletries
    • Make-up mirror
    • Cable TV
    • Housekeeping

    Facilities with extra charge

    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE PARTIAL OCEAN VIEWQUADRUPLE • PARTIAL OCEAN VIEWQUA.PO

    Photos are not available for this room type.

    Copacabana Beach Hotel Acapulco

    QUADRUPLE PARTIAL OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    PARTIAL OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.PO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE RUN OF HOUSEJUNIOR SUITE • RUN OF HOUSEJSU.RO-1

    Photos are not available for this room type.

    Copacabana Beach Hotel Acapulco

    JUNIOR SUITE RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.RO-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PARTIAL SEA VIEWRoom • PARTIAL SEA VIEWROO.PS

    Photos are not available for this room type.

    Copacabana Beach Hotel Acapulco

    Room PARTIAL SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PARTIAL SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE PARTIAL SEA VIEWQUADRUPLE • PARTIAL SEA VIEWQUA.PS

    Photos are not available for this room type.

    Copacabana Beach Hotel Acapulco

    QUADRUPLE PARTIAL SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    PARTIAL SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.PS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 24 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable2 photos

    Copacabana Beach Hotel Acapulco

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Balcony
    • Wi-fi
    • Housekeeping
    • Cable TV
    • Make-up mirror
    • Toiletries
    • Wake-up service
    • Bathroom
    • Shower
    • Hairdryer
    • TV
    • Ironing set
    • Centrally regulated air conditioning
    • Safe

    Facilities with extra charge

    • Direct dial telephone
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SEA VIEWQUADRUPLE • SEA VIEWQUA.VM

    Photos are not available for this room type.

    Copacabana Beach Hotel Acapulco

    QUADRUPLE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE OCEAN VIEWQUADRUPLE • OCEAN VIEWQUA.OV

    Photos are not available for this room type.

    Copacabana Beach Hotel Acapulco

    QUADRUPLE OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Copacabana Beach Hotel Acapulco

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE ONE BEDJUNIOR SUITE • ONE BEDJSU.1B

    Photos are not available for this room type.

    Copacabana Beach Hotel Acapulco

    JUNIOR SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1

    Photos are not available for this room type.

    Copacabana Beach Hotel Acapulco

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BED • 1 Bedroom • 24 m²JSU.DB
    JUNIOR SUITE WITH DOUBLE BEDPhoto unavailable1 photo

    Copacabana Beach Hotel Acapulco

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Room amenities

    • Housekeeping
    • Cable TV
    • Make-up mirror
    • Toiletries
    • Wake-up service
    • Wi-fi
    • Balcony
    • Safe
    • Centrally regulated air conditioning
    • Bathroom
    • Shower
    • Hairdryer
    • TV
    • Ironing set

    Facilities with extra charge

    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 24 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable1 photo

    Copacabana Beach Hotel Acapulco

    DOUBLE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Shower
    • TV
    • Wi-fi
    • Hairdryer
    • Balcony
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Housekeeping
    • Cable TV
    • Make-up mirror
    • Toiletries
    • Wake-up service
    • Bathroom

    Facilities with extra charge

    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE OCEAN VIEW KING BEDDOUBLE • OCEAN VIEW KING BEDDBL.KG-OV

    Photos are not available for this room type.

    Copacabana Beach Hotel Acapulco

    DOUBLE OCEAN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    OCEAN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Copacabana Beach Hotel Acapulco

8.2
Excellent
1,002 Reviews
Cleanliness
8.6 /10
Service
8.2 /10
Comfort
8.2 /10
Condition
8.0 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
06 Aug 2026
manolo
Everything looks good
6/10
Pleasant
30 Jul 2026
Fernando
Ocean view is great, there is no room service and can't enter with food or drinks. So either you eat/drink outside or at their buffet.
10/10
Exceptional
22 Jul 2026
Manuel
Muy buena locación del hotel, servicio excelente
Gracias
10/10
Exceptional
16 Jul 2026
wendy
such an amazing hotel! for sure coming back!
2/10
Poor
15 Jul 2026
Jesus
Staff is completely rude not helpful at all with their own responsibilities. Any questions you might have they will hesitate to answer anything. Our room was booked for 4 days they only activated the keys for 3. I would not go back ever again to this Hotel mainly because of their staff.
Family_with_children
8/10
Excellent
15 Jul 2026
Ericka
Clean room, great view.
10/10
Exceptional
09 Jul 2026
ANA
Todo estuvo muy bien, habitacion limpia albercas limpias el personal muy amables y el buffet estuvo genial siempre encontrábamos comida diferente y sobre todo rico
Family_with_children
10/10
Exceptional
02 Jul 2026
Martha E
The staff very friendly
Family_with_children
10/10
Exceptional
02 Jul 2026
Isai
Ocean view
Friends
10/10
Exceptional
29 Jun 2026
Rebecca
The staff was amazing, very sweet and helpful, very great place to stay at and close to everything.
Family_with_children
10/10
Exceptional
28 Jun 2026
Gabriela
Excellent staff , great location, near the beach and close to other restaurants.
10/10
Exceptional
25 Jun 2026
Edgar
Se Los recomiendo 100% muy bonito Los trabajadores muy ambles Los cuartos muy bonitos
Family_with_children
10/10
Exceptional
12 May 2026
FG
It was fresh
2/10
Poor
09 May 2026
Vanessa Lizette
Extremely disappointing experience from start to finish. This resort advertises itself as “all-inclusive,” but it absolutely did not feel that way. One of the bars refused to serve us because it was a “pay only” bar, and we even had to pay extra for canned beers.

The resort was overcrowded, making everything feel stressful instead of relaxing. There were constantly long lines just to get drinks, and service overall was terrible. Servers NEVER approached us at the pool, and on our last day we couldn’t even get proper service at the restaurant because staff never came to our table. The employees were generally unfriendly, dismissive, and unaccommodating throughout the trip. Front desk had as attitude as soon as we checked in. Arrived in the morning and they stated anything before check in time would be out of pocket. 0 accommodation except for the pool which was SO packed we didn’t get in.

The AC barely worked in the rooms, some of the cups we were served in were dirty, and food options were very limited. Overall, this was not the relaxing vacation experience we expected. Poor customer service, hidden extra costs, and lack of attention to guests made this a resort I would never return to or recommend.
Family_with_children
10/10
Exceptional
07 May 2026
Juan
Everything was good and the team was so professional people
8/10
Excellent
03 May 2026
Paulina
Great place! The shows they had at night were very entertaining and fun.
Family_with_children
10/10
Exceptional
28 Apr 2026
Robertino
The hotel was amazing, the beach is a few steps away and the staff was very nice
Partner
6/10
Pleasant
28 Apr 2026
Kenneth
Yes
Self
2/10
Poor
23 Apr 2026
Mateo
Los cuatos si tienen aire pero el edificio no tiene el levador también
10/10
Exceptional
19 Apr 2026
Guadalupe
Great service
2/10
Poor
14 Apr 2026
Aby
Horrible experience, they made my trip a nightmare. I did a reservation an it was completely paid . I reserved 2 rooms, one of them wasn't ready, I had to wait till 7: 30 pm the check-in was at 3pm and they not even had my rooms ready, it was a very rude lady in the front desk that give us a very hard time. The room 617 smell horrible like sewer. I'll never go back again.
Family_with_children
6/10
Pleasant
11 Apr 2026
David Alfred
The hotel is pretty good. Good location. Nice beachfront.
However, it is not well equipped for high occupancy seasons, so avoid it during holidays. You’ll wait ages for elevators, food, drinks, etc.

Wifi was horrible. I’m sure all of that is much better during less busy times.

The food in the restaurant is bland, at best.

——

El hotel está bastante bien. Buena ubicación. Bonita playa.

Sin embargo, no está bien equipado para temporadas altas, así que evítalo durante las vacaciones. Tendrás que esperar muchísimo para los ascensores, la comida, las bebidas, etc.

El wifi era pésimo. Seguro que todo eso mejora mucho en épocas de menor turismo.

La comida del restaurante es blanda.
10/10
Exceptional
09 Apr 2026
Raquel
Muy bueno
Family
6/10
Pleasant
06 Apr 2026
Emilio
El hotel es muy lindo, el personal del hotel es algo grosero y no muy servicial, el personal de limpieza fue muy amable e hicieron un excelente trabajo, el cuerpo de seguridad igualmente fue muy grosero e irrespetuoso. La alberca cerraba a las 9, el jacuzzi a las 8, en mi opinión eso no es tan agradable pues al haber mucha gente uno trata de disfrutar momentos más tarde para disfrutar de la tranquilidad. No podíamos meter hielera ni consumir alimentos en la habitación, otro punto negativo en mi opinión. Cabe recalcar que fuimos en temporada alta, el estacionamiento no estaba en servicio y nos tocó pagar más de $600 por 3 noches que guardamos el vehículo.
Family
4/10
Poor
05 Apr 2026
Jorge
Good view
Family_with_children
10/10
Exceptional
02 Apr 2026
Taurino Sanchez
ocean view, great food
Self
10/10
Exceptional
22 Mar 2026
Jose
Great hotel I do recommend
Family
10/10
Exceptional
20 Mar 2026
jose
Bueno
6/10
Pleasant
11 Mar 2026
Casey
Meh
Partner
10/10
Exceptional
10 Mar 2026
Cora
Ocean view was nice. Room was clean. Cannot compare to Canadian hotels as it’s not the same country things are different. The room smelled of humidity but your on the beach, comes with the territory. Would go back again in a heartbeat. Beach was clean and really nice.
Family_with_children
10/10
Exceptional
01 Mar 2026
Claudia
The room view was amazing
Family
10/10
Exceptional
19 Feb 2026
Patricia
Clean rooms, staff are the best , totally recommend it.
Leisure Family
10/10
Exceptional
05 Feb 2026
Ignacio
The view was great. The hotel is a little dated, the tv was very Y2K…. The a/c worked perfect, the towels did not feel fresh. The bed linens were mid. The price was comparable to what I got. It was a great quick getaway, location was ideal. I opted out of the all inclusive portion that was available, chose to eat off site. Value was there. Staff was nice. There’s always someone available, even at 3am.
Partner
2/10
Poor
02 Feb 2026
Karina
I selected this hotel because I wanted breakfast included but at the hotel they told me that I have to pay $390 per person, the wifi didn’t work so we weren’t able to watch tv at night. I TOTALLY DO NOT RECOMMEND THIS HOTEL!!!
Business_and_leisure Family_with_children
6/10
Pleasant
24 Jan 2026
Alizee
La atención fue nula
Leisure Family
10/10
Exceptional
10 Jan 2026
Doug
Yes very good experience with cleanliness and staff.
Leisure Family_with_children
10/10
Exceptional
08 Jan 2026
Doug
Yes the room was spotless. The staff were pleasant and tried their best if they could not converse 100% in English.
Leisure Family
10/10
Exceptional
07 Jan 2026
gabriel
The staff was amazing from the security in the beachfront to the hotel manager Julio all the staff members were very friendly helpful and welcoming I felt like I was at home whoever is training the staff is doing an amazing job
Leisure Family
8/10
Excellent
06 Jan 2026
Jason
Clean room, good staff ana amenities, only complain and please update that YOUR RESERVATION DOESN'T INCLUDE PARKING SPOT. That's not an issue by itself but they advertise it as Park available and it's under demand, if you're going on vacation season then take this into account, also elevator and pool can get crowded.
Leisure Family
10/10
Exceptional
03 Jan 2026
Emil
Nice hotel right on the beach, friendly staff and very good buffet restaurant. The New Year fireworks are spectacular. You need to be on 17th or 18th floor in the North wing of the hotel for the best view. There are two good restaurants on the beach but they hate credit cards!!! Read more about Acapulco security!
Leisure Family
10/10
Exceptional
28 Dec 2025
Ernesto
My family enjoyed our vacation.
Leisure Family
8/10
Excellent
19 Oct 2025
Rodrigo
Las habitaciones pueden ser un poco ruidosas, ya que tienen puertas de conexión, y se escucha lo de los huéspedes de a lado.
El estacionamiento está ubicado en otro lugar y tienes que caminar unos minutos para llegar ahí, y dado que está en remodelación todo alrededor, esto no es cómodo y está muy sucio a los alrededores.
Fuera de eso, está práctico el hotel y tiene buen tramo de playa. La comida que no es del todo incluido, está rica.
Leisure Partner
10/10
Exceptional
15 Oct 2025
Kevin
Everything was better than expected. Would definitely book again
Leisure Family
6/10
Pleasant
26 Aug 2025
Marcos
Excellent staff services. Friendly and attentive.
Hotel meals were very good.
I enjoyed the breakfast and the dinner options which included freshly grilled pork chops.
Leisure Partner
4/10
Poor
22 Aug 2025
Jerry C.
I have traveled to Acapulco several times in my opinion this hotel needs to have a better type of amenities. The hotel is already outdated for sure. Parking is horrible and the area is located. This is no prime to walk around outside the overall condition of the hotel, the rooms tend to be With lack of maintenance and to be honest if I had another choice to come back, I’ll come back to other places there is crowded service is lacking and waitresses. They’re super big. They’re very friendly and everything but they’re super busy so it’s under staff not a place for you to enjoy. It’s a place for you just to sit down and just see a lot of people a lot of crowd Swimming pool is super crowded. It’s not worth the money. It’s not worth the time in my opinion.
10/10
Exceptional
13 Aug 2025
Delia
The Hotel was very clean
4/10
Poor
12 Aug 2025
Xavier
The buffet food for all inclusive was not that appetizing. Same food every day just mix differently no variety. Food seemed old. Bed was comfortable. Room was great Internet access was good. Transportation taxes were outside rooms. Do not have telephones. You have to text them. No room service children everywhere peeing in the pools Out of control unavailable. The gym was unavailable due to construction. There’s no ATM in the lobby so we have to go out into the unsafe area to get money. Nobody speaks English. If I didn’t have a translator with me I would’ve been lost and nobody would’ve understood me. This is great for Spanish-speaking people Who have kids who don’t mind a lower class of vacation.
Leisure
10/10
Exceptional
05 Aug 2025
Norma
Food was ok. It can improve. Especially during dinner time. I needs more options and the food should be hotter.
Leisure Family
10/10
Exceptional
01 Aug 2025
ana
Easy parking
8/10
Excellent
16 Jul 2025
Martha
El parking es muy caro y es pura terraceria. En general todo estubo bien . Los employees siempre muy atentos.
Leisure Family
8/10
Excellent
07 May 2025
carlos
I liked the beach front restaurant , buffet
10/10
Exceptional
02 May 2025
Christian
It was a great hotel and loved the ambience
Leisure Family
2/10
Poor
26 Apr 2025
Leo

DO NOT STAY HERE

The pictures of the hotel are deceiving. It makes it look like a resort but it is small and feels tight. I will never stay here again. Too Many children, ugh!
Friends_and_family Family
6/10
Pleasant
25 Apr 2025
Manuel
Se que el hotel no controla la gente que se hospeda pero… rodeado de maras, fumando mota y alcoholizándose
Leisure Family
2/10
Poor
22 Apr 2025
Felipe
They don’t give a good service at the property
Family
4/10
Poor
24 Oct 2023
Verified traveler
The Hotel has a perfect location on the Beach, but its an Old Hotel. The room was wery damp inside. But the worst part was the elevators... They were stopping at almost every floor due to some fault, and when you live in the 15'th floor you can imagine the frustration.
Friends_and_family Friends
8/10
Excellent
05 Sep 2023
Eva A.
The hotel needs a better maintenance, a deep cleaning in the bathroom, the pool as well, in the beach take out the gazebos they look horrible and the plastic tables as well,the breakfast food delicious the staff was wonderful,Medardo , Xochllt,Daniel,Sergio, Norma,the cleaning Lady 9th floor.
Leisure Family
6/10
Pleasant
03 Sep 2023
Maria Guadalupe
Elevators were not working properly. Amazing location.
Leisure Family
8/10
Excellent
28 Aug 2023
John
El servicio en general está bien. Pero hay detallitos que hacen la diferencia. Por momentos las áreas comunes están sucias o desordenadas
Leisure Partner
6/10
Pleasant
27 Aug 2023
Megan

Nice views and location but will not return

This hotel had a great, helpful staff but is old and outdated. The sheets had many stains and fan and AC was very loud and smelled like mold. The breakfast buffet was awesome and there were nice views from the rooms. Lunch and dinner options were not as great, but still ok. I will say that the location is good and there were lots of restaurants and shops working walking distance. We will return to Acapulco but will not stay here again.
Friends_and_family Family
10/10
Exceptional
01 Aug 2023
Jesus
Great stuff and stay
Leisure Family
8/10
Excellent
26 Jul 2023
Liliana
Please put somebody in the bathrooms to dry the floor of the toilettes at the lobby.
Leisure Family_with_children
10/10
Exceptional
07 Jul 2023
Luis Antonio
Exelente lugar y la opción todo incluído,recomendado,no paras de comer!!! Y todo riquísimo,instalaciones limpias y lugares para comer cerca si no traes el todo incluído,no hay estacionamiento pero me parece buen precio por día y está segurísimo ,
10/10
Exceptional
26 Jun 2023
Francisco
Everything great people , clean , close to shopping
Leisure Family
4/10
Poor
05 Apr 2023
Sofia Sánchez
The service for drinks very slow actually I ordered drinks never got them waited a long time and left to go somewhere else
Leisure Family
10/10
Exceptional
27 Mar 2023
César
The hotel is really nice with a great beach. The food and drinks in the all inclusive option are really good.
Leisure Family_with_children
10/10
Exceptional
18 Mar 2023
MARIA G ZAPATA GERONIMO
Fast service food week day
Leisure Family_with_children
10/10
Exceptional
06 Mar 2023
Allan
Property was excellent. Staff was very friendly and accommodating. Nice swimming pools, beach access and very clean accommodations. Oxxo was just across street for any needs you might want for the beach. Snacks and drinks. It is a family friendly place so expect the pools to be busy on the weekends. But I definitely would stay again.
Leisure Friends
10/10
Exceptional
04 Mar 2023
Jose Manuel
The best service!
Leisure Family
4/10
Poor
26 Feb 2023
Dmitriy
Other than the breakfasts, all the rest of the meals served with the all-inclusive option lacked variety of choice. Not to mention the odd hours / rules for the all inclusive food and drink package. Everything closes by 10:00pm and around 12:00 they even kick you out of the pool / balcony areas that have the views of the beach. So if you are hungry or thirsty after 10:00pm you are out of lucky unless you buy something out front at the close by oxxo convenient store… which defeats the purpose of purchasing an all inclusive package.

They said on Fridays they have a bar with a billiards table open at night with signs saying they are open until either 1:00am or 2:00am (two different conflicting signs) We came downstairs to that bar in the lobby for drinks at 12:00 thinking we had until at least 1:00am and we walk in and they tell us it’s closed… I pointed to the signs that conflict what they are saying and they said no sorry then proceeded to take down one of the signs…

Overall I’m very disappointed. This hotel could have potential if they modernize the look and feel, add a traditional sit down restaurant where you order food (not just buffets) and keep at least one area open late for a little nightlife. As is this hotel has zero nightlife and this is coming from people with young kids…
Leisure Family_with_children
10/10
Exceptional
24 Feb 2023
Rafal
Great laid back stay, naturally friendly and happy to help staff from front desk, kitchen, restaurant floor to house keeping and management. Great buffet breakfast/lunch, very good food on restaurant menu. Good place for families with kids, with kid friendly pools and beach. Feeling safe and welcome all around. Will revisit.
Business_and_leisure Partner
10/10
Exceptional
21 Feb 2023
Valeriu
Nice hotel, beachfront, staff
Leisure Family
8/10
Excellent
21 Feb 2023
MAGIE
I choose this hotel because I qualify for an upgrade but I did not get it even though I asked for it
Leisure Family_with_children
10/10
Exceptional
14 Feb 2023
Valeriu
Greate acces to the beach,
Nice ocean, amaizing view..
Leisure Family
6/10
Pleasant
05 Feb 2023
Megan
I do not suggest all inclusive option for this hotel. The quality of the food was not great, the towels (while clean) are so worn out they are grey, and they stopped restocking the coffee and water bottles in the room after the third day
Leisure Self
2/10
Poor
18 Jan 2023
Omar

I would not recommend you to stay at this hotel

There was a problem with a pump, so we got no water for several hours, we were not able to take a bath.

We tried to place an order for room service, they never answered, we called front desk and told us they will call us back in a few minutes, it never happened!

No water, no room service!
Friends_and_family Friends
2/10
Poor
05 Jan 2023
Diana
Nos dieron el cuarto bien tarde
Y nos dijieron que teníamos que salir antes de la 12
Leisure Family_with_children
8/10
Excellent
07 Aug 2026
MARIA GUADALUPE VERDEJAS
Al llegar nos asignaron la habitación 318, la cuál tenía un olor desagradable que emanaba la coladera del baño, era imposible permanecer ahí, la habitación olía a caño y a humedad. Fueron a limpiar y a poner productos a la taza de baño y ni así se fue el olor. Finalmente nos cambiaron de habitación la 1618 y todo excelente. Respecto a la alberca, había personas fumando, personas con ropa de calle, al hacer el check in, se firma uma hoja con todas especificaciones, si no las van a cumplir. ¿Cómo para qué firmar? El personal muy atento y servicial.
Family
8/10
Excellent
06 Aug 2026
Eunice
Habitación en eslxelnete estado y muy limpia
2/10
Poor
06 Aug 2026
Gabriel
si llevas carro ten en cuenta que te van a cobrar 210 x día de estacionamiento. el hotel esta bien, el desayuno muy sencillo cometí el error de llevar a otra persona y me cobraron casi lo mismo que otra habitación. por la persona extra en la misma habitación
8/10
Excellent
06 Aug 2026
Rodrigo Camilo
En general bastante bien, ir en época de vacaciones complica un poco la estancia por el exceso de clientes pero bien en general.
10/10
Exceptional
05 Aug 2026
GABRIEL
Muy atentos
10/10
Exceptional
04 Aug 2026
Carlos
Excelente hospedaje.
Muy limpio
6/10
Pleasant
04 Aug 2026
Hugo
En general me parece bueno el hotel, las habitaciones son agradables y buena atención por parte del personal, sin embargo, no me gustó lo siguiente:
En una habitación no salía agua caliente y tenía una gotera, aún cuando se reportó y según lo arreglaron siguió el problema.
En otra habitación las sabanas oilan a humedad. En mi caso, sentí algo de frio en la noche y busque una frazada pero no había en la habitación.
Por otra parte, a través de la página renté dos habitaciones con vista al mar, recalque en la recepción cuando ingresamos que cuales eran las habitaciones con vista al mar y aún así, no fueron las que aparencen en la imagen de la página de expedia. Pero me parece que la vista aún en una habitación con vista parcial al mar es buena, dejo foto.
El hotel no tiene estacionamiento propio y ellos te cobran por la renta del estacionamiento en un lugar cercano. No esta mal el estacionamiento pero se me hizo caro.
Finalmente, el desayuno fue malo (paquete de chilaquiles), no tenia sabor y fue muy raquítico. Decidimos mejor salir a comer fuera del hotel.
10/10
Exceptional
04 Aug 2026
Claudia angelica
Gente amable desde la recepción hasta el personal de servicio, comida variada,rica,buen ambiente por las noches shows para amenizar las vacaciones.
10/10
Exceptional
02 Aug 2026
Jorge
Muy bonito hotel muy buenas atenciones la comida de primera el mar muy bonito
8/10
Excellent
02 Aug 2026
Angélica
Lo único que no me gustó fue que según reglas del hotel no se apartaban camastros y los apartaban con toallas y ni los ocupaban, solo eso
2/10
Poor
01 Aug 2026
Maria Guadalupe
El “todo incluido” es un fraude y un engaño, no es verdad que incluya todo, solo incluye cosas mínimas y el resto de los alimentos tiene costo adicional y eso te lo dicen hasta que llegas al hotel.
10/10
Exceptional
01 Aug 2026
Guadalupe Neftaly
.
6/10
Pleasant
31 Jul 2026
Claudia
No hay buena atención al cliente
8/10
Excellent
30 Jul 2026
Zulema
La albercas con nata de mugre a pesar de que olían mucho a cloro
10/10
Exceptional
30 Jul 2026
Abi
Hace falta mantenimiento en la rampa, y en el elevador.
4/10
Poor
29 Jul 2026
Elena
Se anuncian como todo incluido y no es así
8/10
Excellent
28 Jul 2026
Ma Cecilia
El bufete es bueno, y las habitaciones bien un poco pequeñas y lo que no me agradó fue la TV dentro de un mueble, roba espacio
2/10
Poor
28 Jul 2026
Cruz Miguel
Antes era de mis hoteles favoritos. El personal en recepción al menos la que me atendió muy de malas, el área de albercas sucia, el personal del área de albercas no me atendía. Todo mal. Definitivamente en mi experiencia no regresaré y no lo recomiendo
6/10
Pleasant
28 Jul 2026
José Nicolas
Desde mi llegada al hotel el proceso para dejar mi coche estacionado en el hotel fue muy tardado, pague una habitación con vista al mar y me la dieron con vista parcial, el personal de recepción tardó mucho en el proceso de check in y en la entrega de mi habitación.
Las toallas de la habitación olían a humedad.

La comida era buena.
10/10
Exceptional
28 Jul 2026
Víctor Hugo
Genial
8/10
Excellent
27 Jul 2026
Yolanda
Habitación limpia
Vista al mar y acceso a la playa
8/10
Excellent
27 Jul 2026
Alcacio
La habitación y el hotel en general muy bonito, el servicio más o menos, ya que solo pueees estar en la alberca hasta las 8, y justo es cuando uno quiere llegar a descansar
8/10
Excellent
27 Jul 2026
Claudia
Mantenimiento a las habitaciones la que me toco la regadera se ibundaba y las lámparas no servían

Location & surroundings

Copacabana Beach Hotel Acapulco
Tabachines No. 2 Y 3 Fracc. Club Deportivo, Acapulco, Mexico

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Copacabana Beach Hotel Acapulco

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