Name: Krystal Beach Acapulco
Address: Costera Miguel Aleman #163, Fraccionamiento Magall, Acapulco, 39670, MX

8/10

Excellent

20 Jul 2026

José

Tiene buena ubicación.

Punto malo es que no te indican de antemano que el estacionamiento tiene un costo de $230.00 (por noche) y cada que requieres usar el vehículo te piden avisar 30 a 45 minutos antes para que te lleven el vehículo con su correspondiente propina, ondea

Otro punto malo es que el aire acondicionado de la habitación tenía un aroma a humedad.

Family_with_children

2/10

Poor

20 Jul 2026

Yaritza

Terrible la comida

2/10

Poor

19 Jul 2026

Dulce

El baño escurria del techo y no se iba el agua y olía a caño

4/10

Poor

13 Jul 2026

Montserrat

Las fotos publicadas no corresponden con las condiciones reales del hotel, la habitación olía feo, la playa está extremadamente sucia, y el personal no fue amable, además te cobran estacionamiento adicional a tu reserva

Partner

6/10

Pleasant

13 Jul 2026

Yuliana

Todo muy bonito
Solo que en mi habitación había chinches

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Baruch

Had a wonderful time, people in Acapulco always the best when it comes to hospitality, specially the staff from this lovely hotel.

Friends_and_family Family

4/10

Poor

05 Jul 2026

CLAUDIA

The room was very hot. They need better air conditioner on the entire building.

Partner

4/10

Poor

04 Jul 2026

Juan

Overpriced, Menu is simple and expensive. No gym available. No privacy at the beach , hustling is allowed and pressure you to buy

Family_with_children

8/10

Excellent

28 Jun 2026

Daniel

Just the parking very limited for checking in... Is no space car for checking in..

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Octavio

Excelente

Partner

2/10

Poor

14 Jun 2026

Jorge

Well, the room we had 928 on 9th floor. Air conditioner had a really strong smell of feces, so strong like sewer. We notified reception like 4 times. Person came to check but bad smell remains. So they were having some pipe problems so some were being changed but smell so bad. Finally they moved us to 1028 10th floor and once again issues came up, sink was clogged up and head shower 🚿 was missing, so when I turned on water splash all over.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

MARIBEL

Facility meet all expectations.

Family

6/10

Pleasant

07 Jun 2026

Clemente

The water is cold, no hot water in my room

Partner

4/10

Poor

04 Jun 2026

Frank

From the time we arrived the hotel staff seemed very unwilling to take make you feel welcome, front desk seems to be more interested in coworkers conversation and her cell phone rather than accommodating the guests arriving. Same attitude was expressed throughout the hotel. As far as the hotel location was great.

Family_with_children

2/10

Poor

01 Jun 2026

jose

Pésimo hotel. le falta mucho mantenimiento nosotros. Rentamos 12 habitaciones y ni una función el aire. La comida. Le falta mucha variedad no ay nada. No hablemos del servicio La gerenta muy grosera. No te resulve nada. Pésimo en todo. No se los recomiendo para nada

Family_with_children

2/10

Poor

29 May 2026

Raul Alberto Anselmo

Fue una experiencia horrible, te ponen un brazalete que debes de portar en toda tu estancia, si se te despega o se te pierde se te cobran 697.00 pesos, si estás en la alberca es muy probable que se te despegue. No se aceptan visitas si tu familia o amigos te quieren visitar. Las personas dejan apartados camastros y mesas en el área de piscina y no están ahí, ni entiendo cómo permiten eso. En nuestra última noche soñaron las alarmas de incendio a media noche, la salida de emergencia en súper mal estado, mi hijo tiene un problema en sus rodillas y lo tuve que bajar literalmente cargando y tiene 15 años, nadie clarificó que pasó, no nos dijeron que pasó y si estábamos a salvo o no, una experiencia horrible, nunca hubo nadie que nos pudiera dar información, los huéspedes estábamos en el lobby, en planta baja o otros en la playa. Jamás me volvería a hospedar en este hotel. Necesitas una identificación para que te den toallas de la alberca, si se llegan a manchar por lo más mínimo te cobran extra, y tienes que esperar mucho tiempo porque no hay un empleado que esté ahí para entregarte las toallas y las tienes que regresar en esa área para que te regresen tu identificación y esperar hasta que alguien llegue a el área, etc.. las tarjetas de acceso a la habitación las tienes que regresar al hacer check out. Pagas el estacionamiento y duran casi 1 hora los valet parking en traerte tu carro.

Family_with_children

10/10

Exceptional

29 May 2026

Ernesto Adolfo

MUY BUENA ATENCIÓN POR PARTE DEL PERSONAL

Partner

6/10

Pleasant

25 May 2026

Steven

This is a very basic hotel with no frills. When I got to my room the bathroom didn’t even have towels and O had to call housekeeping for towels. Lots of noise from the traffic below and the buses constantly honking their horns.

2/10

Poor

21 May 2026

Nina

Severe sewage problem. We had no water for a period of 11-8am and then the water was running gross black water. The front desk staff acted like it was no problem. My niece came to have lunch with me and the front desk guy wanted 510. Pesos to let her in. I said how much are you going to pay me for the dirty water in the bathroom?. RUDE!! Check out that day. The staff needs to be considerate of guests.!!

Self

6/10

Pleasant

20 May 2026

Leonor

Clean room

Family

6/10

Pleasant

07 May 2026

Jose Luis

The buffet was not really good.
Don’t have variety
Every day have chicken

Partner

10/10

Exceptional

04 May 2026

Harry Martin

The only problems are #1 , the a/c on the rooms are not adequate, I had to purchase a fan to make it bearable #2, the elevators, even though there are 4, many times one was out of service or there were so many guests that you wait for more than 10 minutes and still can't get on one, in 19 days I had to take the stairs to the tenth floor 5 times in sweltering heat, when you do get on one it stops on almost every floor and they are very hot inside. Other than that it was good

Self

4/10

Poor

04 May 2026

Aurelio

My room was without towels and the telephone wasn't working I told them but nobody whent to check the telephone line.

Family

6/10

Pleasant

02 May 2026

Sabine

once we arrived, there was no water in the room, the towels were dirty, and when we asked the staff to give us new towels because ours were dirty, they said that they would not bring them up to us that we had to go down to the lobby and get them ourselves. Also, there was no chairs on the balconies to sit and there was no tissues.

Partner

2/10

Poor

26 Apr 2026

juan

hotel is in a great area for eat outs and entertaintment front door staff is great they help you out the most on places to eat an do an go awson.
only thing is that they make you wear hand ribben ur whole stay n they tell you so you can acess the beach n come in the resort again
but it turns out ribbons are use for pool area they charge locals a fee to use pool so if you sleep late pool area is packed no chairs or tables available an they want an id for towels i took my passport i wasnt going to give them a passport for beach towels it seems locals are better takencare of than guest an forget about dont disturb signs in ur door they call an call ur room phone im guessing to see if ur there. n they still go in ur room an try to clean i was only there for weekend didnt need my room clean ive stayed in many hotels an i have never ever had an experience like the one in cyrstals the ritz is right next to cyrtals im not affeliated in any way nor i care about ritz hotels but it might cost a little more there activitys look better managed. not promoting nor i care were you end up booking im just telling you what ive experience i live in los angeles california i travel alot to vegas i could tell a good hotel from a poor managed one..

Partner

4/10

Poor

16 Apr 2026

Ivone

We paíd all inclusive! Room service not included. !!!!!!! Food was the same everyday except one day. Cevicheria… no agrumo found on any dish

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Diamandi David

Se necesita q el cuestionario sea en Español. Si quieren una opinión de calidad y útil. Razón por la q no la conteste! Buenas Noches!!!

6/10

Pleasant

06 Apr 2026

Jaime F

I can’t get a Coca Cola before 11 AM

Partner

2/10

Poor

26 Mar 2026

Jose e

They come in to my room went a was with my wife and don’t nicking my door bad experience I don’t comeback again very bad experience

10/10

Exceptional

25 Mar 2026

Daniel

Nice view and everything great

Family_with_children

6/10

Pleasant

06 Mar 2026

Juan

The hotel needs better upgrades. Elevators where only working 2 out of 4 and long lines waiting

Family_with_children

8/10

Excellent

01 Mar 2026

Miguel

Todo estuvo agradable

Friends_and_family Friends

6/10

Pleasant

17 Feb 2026

Gerardo

Please give more and better training to your front desk staff. I had the most terrible experience with Angel who was the person who checked us in the night we arrived. Angel was disdaining and rude with me and actually accused me of trying to take advantage of the hotel installations by saying that members of my family, who live in Acapulco, and I invited to come to join me for breakfast, which I was paying for every morning. This accusation, also expressed by another member of your front desk staff, a woman of robust complexion, and who conveniently did not have a name tag, were totally unfounded since she argued that we had been using the installations of the hotel everyday. I never received advise about having to by a day pass for the members of my family visiting me at the hotel. My family and I were only in the hotel Monday the 9th and Thursday the 12th. The other two days we were out of the hotel for the entire day. I didn't pursue any complaints of clarification because I didn't want to ruin my family's vacation, but I would certainly never come back to your hotel or any other properties owned by GHSF. I am sure that my comments will never reach Mr. Carlos Ancira and Mr. Francisco Medina. On a better note, I must mention that the staff at the restaurant and the pool and beach areas treated us like royalty. Those are the only staff of the hotel who deserve a comment of congratulations.

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

Carolina

Q tengan mas opciones para personas con alergias alimenticias y q permitan usar el elevador si ya tenemos reservacion, en el todo incluido q den las bebidas temprano solo queria agua mineral y era hasta las 11 am

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

Patricia

Food was subpar, and the rooms were uneventful lacked any standout features. The valet service was atrocious and made departure a nightmare, taking over two hours just to get the car. Check out demand was at noon and offered no other solution or amenity. Asked to speak to manager and no one ever came around. Not a great experience overall.

Leisure Family_with_children

6/10

Pleasant

29 Jan 2026

Harry

Some front desk staff and managers were a bit aloof, the air conditioning in the room was noisy and did not cool the room adequately, shower facility in the room is nice but extremely slippery

10/10

Exceptional

29 Jan 2026

Ageda

Everything was amazing, except on the weekend when more guests arrived, the elevators took more than 30 minutes to reach your floor due to their weight capacity.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Alejandro

Yes

Leisure Partner

2/10

Poor

20 Jan 2026

Donald

Elevators need to be replaced!
No wall mirror in bathroom
Very overpriced!!
Needs total renovation

Leisure Self

4/10

Poor

19 Jan 2026

Patricia

La comida estuvo bien pero puede mejorar mucho, los meseros son groseros y cuando les pides algo se tardan mucho en traerlo y a parte te lo avientan. Y para lo que costó hubiera esperado más

Friends_and_family Family

4/10

Poor

17 Jan 2026

Joanne

Breakfast was very good.

Leisure Partner

6/10

Pleasant

12 Jan 2026

Aylin

Organización

2/10

Poor

11 Jan 2026

Jerry C.

By far, this is one of my worst choices and a hotel that could ever stayed first aside from the service which it was average the hotel is understaffed. The elevators are not in used their borderline unsafe they continuously shutting down and many people had to take the stairs from 0 to 15 floor to basically go to the beach or go to go to the street additionally the hotel is in a complete repair is old uncapped poorly maintained and they use it only as a money pit. The parking situation is not clearly stated but we had to wait 25 minutes for Ballet parking to park the vehicle of course there’s an additional $12 a day to park the car many surprises on charges up on checking where discovered like my kids had to pay for an additional fee to stay once you’re in the check-in period you cannot stop. I will never ever stay in this hotel or recommend this hotel to nobody. The hotel is filthy. they have mold on the showers and is not kept to standards expensive the location it’s OK, but you definitely can stay in another hotel for even fraction of the price and avoid all this hassle. Take my word for it. Don’t stay in this hotel.

Business_and_leisure

6/10

Pleasant

07 Jan 2026

Muriel

We like this hotel because of their friendly staff, the area and the swimming pools. But this hotel needs to remodel their rooms and fix their elevators. Elevators were a huge problem, long waits and saw so many people frustrated. Last time we were in this hotel was like 5 years ago and they had the same issues with the elevators but this time it was worst.

Leisure Family_with_children

4/10

Poor

03 Jan 2026

MARIA VERONICA

Elevadores insuficientes.
Sería bueno que desde que reservas te asignaran tu habitacion. Para reservar la cena de fin de año nunca me contestaron. Cuando llegue reservé y fue mala atencion.

contest

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Elizabeth

Clean room, Great location.

Leisure Family

2/10

Poor

02 Jan 2026

Juio Cesar

Fue la peor experiencia que he tenido en siete años que me he hospedado ahí la habitación tenía demasiadas cucarachas pedí ayuda a recepción y jamás atendieron. El aire acondicionado no servía y tampoco solucionaron ese problema.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Tirso

Exelent 👌 good choice 👏

10/10

Exceptional

23 Dec 2025

Mauricio

Instalaciónes muy comodas y agradables, nos encanto el desayuno pero las comidas no son muy buenas

Friends_and_family Family

4/10

Poor

15 Dec 2025

Nelson

People tend to reserve the beach chairs all day long and none of these are available for other groups when are needed. The hotel has very strict policies on not having their waitress serving on some specific areas of the beach (in front of the hotel)

Partner

2/10

Poor

03 Dec 2025

Salatiel

comida muy mala calidad/ el edificio en muy malas condiciones por el precio/ elevadores que no estan ceguros/ no se puede uno meter al mar por que esta al lado un desague de drenaje/ no los recomiendo

Business_and_leisure Family

6/10

Pleasant

02 Dec 2025

Rodrigo Alfonso

Room was clean and big.
Pool chairs not enough for the amount of people.
We were 2 adults and were given a room next to a family with very noisy kids. Room planing should be a little more thoughtful, maybe keep adults only on the top floors and families on the lower floors.
A/C not cool enough.
Very good location.

Partner

8/10

Excellent

30 Nov 2025

Matthew

AC had a hard time cooling the room. Two elevators went out of service during our 3 day stay.

Upgrading the elevators and HVAC systems would be beneficial to the hotel.

Great staff!! Great views!! Direct beach access and convenient to access transportation or walk!!

Leisure Partner

6/10

Pleasant

24 Nov 2025

FRANCISCO

There are not parking in the hotel

4/10

Poor

10 Nov 2025

Fernando

Rented 2 rooms one room had no safe, no iron, no coffee maker and the AC wasnt working and the elevators. The check out process is terrible and not well organized, even though they gave us an hour extension for check out, the lines were long. Also you can not pay at the hotel with an American card.

Leisure Family_with_children

10/10

Exceptional

04 Sep 2025

Miguel

Excellent service

2/10

Poor

17 Aug 2025

El

The hotel is just between 2 sewage dumps, the elevators didn't work most of the time, parking was a nightmare, waiting lines of more than 1 hour to get the car,the bathrooms smell like sewage, the food is cheap and the restaurant crowded, the swimming pools under the diet sunlight and small, full of people resembling dumplings in a pot. Worst experience in Acapulco so far

Leisure Family

2/10

Poor

05 Aug 2025

Brenda

No lo recomiendo para nada

El hotel está bonito y la mayoría de los trabajadores son excelentes, pero en la llegada la recepción terrible, mal servicio, mal bienvenida, mal trato.

Business

4/10

Poor

28 Jul 2025

Steve

Ok for a short stay

Well you have to consider that they just got through to hurricanes two years ago, one of the major problems is the elevators they have four elevators but only two work half of the time and they're not fast elevators very slow, the rooms are in good condition except the air conditioners cool the room at night comfortably but in during the day no you needed a fan, the beach access was good and the pools are good and the waiter and waitress staff was excellent.

Friends_and_family Family

2/10

Poor

26 Jul 2025

Miriam

Old property and food is not good at all, expensive and very dissapointed. I won't stay there ever again. Staff was very friendly.

Leisure Family

10/10

Exceptional

12 Jul 2025

Felix

good

10/10

Exceptional

09 Jul 2025

Martina

The property was great!

Leisure Family

10/10

Exceptional

28 Jun 2025

Janitzi

Everything was great I had a lovely vacation enjoy every minute I do recomend this hotel

Leisure Family_with_children

2/10

Poor

25 Jun 2025

Crystal

Took 45 mins to check in, only 1 person was at the front desk. The rooms did not look like in the pictures. The elevators took for ever, I believe they are broken and it’s inconvenient taking the stairs. The rooms were hot and a/c was not working. I was not pleased.

6/10

Pleasant

17 Jun 2025

Jazmin Lizet

No me gusta que te cobran el estacionamiento, la alberca no funciona la 24 hora, solo de 8am a 8pm

8/10

Excellent

06 Jun 2025

Abril Citlali Santos

No es la primera vez que vamos; la atención es muy buena solo que en esta ocasión reservamos el todo incluido y al llegar allá pagamos para salir más tarde pero nunca nos comentaron que era sin el todo incluido y ya no pudimos disfrutar nuestra instancia como deseábamos y al final solo utilizamos el desayuno

Leisure Partner

2/10

Poor

29 May 2025

Blanca

The hotel didnt respected the reservation about the room.we booked with 2 beds and they gave us a room with one bed my kids and me we slept in the same bed they didnt care about if we weren't comfortable .The elevators didn't work we took the stairs and it was 18 floors

Family_with_children

10/10

Exceptional

20 May 2025

ASHLEY

Good

4/10

Poor

17 May 2025

FERNANDO PEREZ

lots of issues with the elevator and the room doors sometime not working. once i had to take the stair to go my room that was on 14 th floor.

Leisure Partner

10/10

Exceptional

02 May 2025

Christian

It was beautiful and easy to get around

Leisure Family

8/10

Excellent

26 Apr 2025

Carlos A.

Nice hotel, great staff, but very outdated, and the elevators take forever.

Leisure Friends

10/10

Exceptional

14 Apr 2025

Adolfo

good service

everything is fine

Friends_and_family Family

6/10

Pleasant

14 Apr 2025

Iván

El personal de recepción nos entregó una habitación que ya estaba asignada, y a pesar de que nos cambiaron a otra, todo el fin de semana fue un problema, no reconocían nuestra estancia con ese numero de habitación, nos fueron a tocar dos veces para decirnos que teníamos que cambiarnos, en el restaurante también nos hicieron esperar por el tema de la habitación, la tarjeta se desconfiguró en dos ocasiones y se tardaban por la misma situación.

Los elevadores son una pesadilla.

Partner

6/10

Pleasant

15 Mar 2025

michael

The ac went out twice, the WiFi once. Avoid this this place on weekends when the Mexico City people arrive. Brutal. Staff is great and I sm sure the interruptions are still
Hurricane related. The food is buffet style and what you expect. Still good. Good walking and shopping

Leisure Family

4/10

Poor

11 Mar 2025

Sergio

El aire acondiconado no funciono en la habitacion, y el personal de recepción no me ayudo en anda, y buscaron una justificicacion absurda (queno no funcionaba el aire de todo el hotel) ademas me negaron la entra desde la playa al interior del hotel por llevar los pies mojados, cuando hay regaderas para quitarte la arena de la playa. en general el trato del presonal es muy MUY MALO

Business Partner

8/10

Excellent

09 Mar 2025

Salomon

I read a review that said the staff was the best thing about the hotel and it is true, they do what they can and what is within their reach, unfortunately the hotel fails in several aspects.

I went in the low season (beginning of March) and there were 2 events (a wedding and a birthday party) I don't know if the hotel miscalculated but during meal times the restaurants were packed with people having to queue for up to half an hour and once you had gotten a table, the food was gone and you also had to wait up to half an hour for the buffet trays to be refilled, the queues at the 3 bars were the same, queues and more queues.

Leisure Partner

4/10

Poor

19 Feb 2025

Jose

The elevators don’t work the food ugly and the service bad

Business_and_leisure Partner

2/10

Poor

04 Feb 2025

Jaime

Pésimo servicio del personal del Lobby

4/10

Poor

04 Feb 2025

Leonardo

Look for other hotels first.

3 hours for Check-in, They change 2 times the rooms, and the WC of the last one never work. The fire alarm sound all the nights.
The food is not expectacular, is ok for a AIl-I. but the service is good.
The pool area is too small for the amount of people

Friends_and_family Family

4/10

Poor

03 Feb 2025

Maria Alejandra

The room was already occupied when we arrived and the attendant Alejandro was really rude. The shower didn‘t have a courtain so the whole bathroom was wet after taking a shower. At least one of the four elevators was always unavailable. My booked a room with breakfast included and they always told me I had to pay (after checking i was told it was a mistake but three times was too much). I‘m really dissapointed because pur experience two years ago in Hotel Krystal in Puerto Vallarta was totally different.

Leisure Family

6/10

Pleasant

27 Jan 2025

ALEJANDRO

We stayed trapes in the elevator very bad condition in the building
So much noise I the room from the street don’t have a god selling in the windows
The bufet was so poor

Friends_and_family Family

2/10

Poor

08 Jan 2025

JESUS IVAN

Hopefully they hire more people to attend next tim

Very disappointed with the check in and check out processes. It took me 3 hours the check in and 2 hours the check out and when I tried asking for all inclusive the next morning, I had to make another line for 1 hour… terrible to waste time in your vacations. Hotel and waiters were ok but the children’s water pod was dirty and in the Tobogan no one was looking at kids safety, anyone could use it and little kids might get hurt if no security standards are set. The Oxxo was ok but if you buy something there, then you cannot eat it or drink within the hotel areas… then why is is inside the hotel?

Friends_and_family Family

4/10

Poor

04 Jan 2025

Juan

That pool 👍

Leisure Family

6/10

Pleasant

04 Jan 2025

Eva

El costo es elevado, por lo que ofrece, la única ventaja es el acceso directo a la playa, por lo demás siguen recuperándose después de las tormentas

Friends_and_family Family

10/10

Exceptional

28 Dec 2024

Rosa Gisela

Muy bien!!!

Nos gustó mucho

Partner

10/10

Exceptional

22 Dec 2024

fermin

Elevator not working, no towels, no phone in the room ,room not nice.
I order towels and they tell me in 10 mts and pass 1 hour already

Leisure Family_with_children

2/10

Poor

20 Dec 2024

William

Te Han Advertido!!

El peor hotel en el que podrías alojarte.

- No hay aire acondicionado y al personal del hotel no le importa

- Duchas heladas

- Música de bajo hasta las 3 y 4 de la mañana, es tan fuerte que es imposible dormir

- Los guardias de seguridad son odiosos con los huéspedes

- El personal del hotel odia a los huéspedes

Este lugar es una broma, ¡quédate lo más lejos que puedas! ¡Te han advertido!

Partner

4/10

Poor

08 Dec 2024

luis julian

muy muy caro para el servicio que están dando, con todo y el esfuerzo que hacen, no había toallas al entrar a la habitación y hasta la noche , me las entregaron. El elevador muy mal, el cuarto le faltaba mobiliario, y el que les haya dado la idea de meter el closet al baño, mi ropa estaba toda húmeda, el extractor del baño ruidoso y sucio. Solucionen todo eso y quizá vuelva a hospedarme.

Business_and_leisure

10/10

Exceptional

28 Oct 2024

Isac

I like the indoor pools, but they gave me my room after one hour of my check in.

Business_and_leisure Family

2/10

Poor

29 Jul 2024

Xochitl

Its the worst place I have been too. No a/c light went out. Extremities loud and dirty. Staff was horribly, would never recommend.

Leisure Family

6/10

Pleasant

24 Oct 2023

Daisy

Bar, restaurant, in beach

Family

4/10

Poor

03 Sep 2023

Hector

Reserve abitaciones con camas king size y me entregaron con camas dobles y el personal en recepción muy distraído no te atienden bien es opinion personal

Business

4/10

Poor

20 Jul 2023

Edgar

We have had no power for more than 4 hours, we have to take the stairs from floor 17th up and down. No internet due to the loss of power, and I had to postpone an important meeting. NO AC at that time and the heat was horrible. Also, there is no AC at all in the lobby and other areas. The only good thing is the staff that is very friendly and nice.

Leisure Family

2/10

Poor

15 Jul 2023

Anthony

My stay here was terrible!!!
One of the nights the power went out a place like this should have a back up generator. My bathroom also flooded and dark water was coming out of shower, toilet and hand sink. Luckily the bathroom had floor drains. My wife called front desk about they issue and she said they hung up on here before she can even finish. The staff is rude and look like they don’t want to work there. All in all my stay was terrible. I wouldn’t recommend to any

Leisure Family_with_children

6/10

Pleasant

09 Jun 2023

Verified traveler

Good things: you feel welcome by the staff, breakfast is really good.
Bad things: some people in the reception area not very friendly. Not great security services, rooms smell bad.

Friends_and_family Family

10/10

Exceptional

04 Jun 2023

Erick

The only thing I you have to pay every night the parking lot

Family

10/10

Exceptional

05 May 2023

Luis

Muy hermoso hotel y centrico. Puede uno caminar sin problemas.

Business Self

10/10

Exceptional

21 Apr 2023

lupe

I'll be staying there again múltiple times more. It's excellent! Only things were, room phones didnt seem to work and not enough front desk staff.

Leisure Family

10/10

Exceptional

29 Mar 2023

Cesar

All around a kool place

Leisure Family

6/10

Pleasant

14 Jan 2023

Daisy

Great hotel for the price! However, my stay would’ve been a lot more positive if I hadn’t found a cockroach in our room. Unfortunately, when I reported this issue, the solution given to me was for someone to go clean my room at 12am when in my opinion, would do nothing unless there were pest control chemicals or professionals. After I told the front desk person that solution wouldn’t work and I required other rooms, she looked a little upset but did it anyways. Regardless of the issue, there was a solution but this is an issue no one wants to ever have and it compromised our rating for this hotel unfortunately and my sleep. However, pretty friendly staff and great view of the beach!

Family