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Holiday Inn Acapulco La Isla

Acapulco · Mexico

Blvd De Las Naciones 2000View location

9.2/10Excellent808 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.6/109.6
Condition9.4/109.4
Location8.4/108.4
Neighborhood8.6/108.6
Quality10.0/1010.0
Value6.8/106.8
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Acapulco La Isla

Welcome to the Holiday Inn Acapulco La Isla. Located on the main avenue of the Riviera Diamante area, just eight minutes from Acapulco International Airport, our hotel offers easy access to nearby attractions. Enjoy the stunning sunsets over Revolcadero and Bonfil beaches, only 10 minutes away.

Host spectacular weddings with breathtaking ocean views at exclusive outdoor venues nearby. Attend events and conferences at the Foro Mundo Imperial exhibition center, while your family enjoys shopping at La Isla Shopping Village. Our fresh and comfortable rooms and suites offer free high-speed internet and everything you need to relax.

Savor international cuisine at our restaurant, open from 6:30 pm to 11:00 pm, or enjoy a cocktail at our outdoor pool bar surrounded by lush gardens. Stay fit in our gym and utilize our business center. For your events, we offer modern meeting rooms, outdoor spaces, and banquet services.

Enjoy complimentary parking, or take advantage of our free shuttle to the airport, bus stations in the Zona Diamante, and beach clubs.

Read more about this hotelShow less

With a stay at Holiday Inn Acapulco La Isla by IHG in Acapulco (La Poza), you'll be within a 15-minute drive of Diana the Huntress and Boulevard de las Naciones. This family-friendly hotel is 10.7 mi (17.1 km) from Papagayo Beach and 12.5 mi (20.1 km) from La Quebrada Cliffs.

Make yourself at home in one of the 101 air-conditioned guestrooms. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 5 meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge during limited hours, and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 9 Pet max weight (per pet) in lb is 20 Only dogs are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 7:00 AM to 7:00 PM.
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 380 for adults and MXN 195 for children
    • Airport shuttle fee: MXN 400 per vehicle (maximum occupancy 11)
    • Pet fee: MXN 800.00 per pet, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Crib (infant bed) fee: MXN 250.00 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Boulevard de las Naciones 0.1 km / 0.1 mi
La Isla Shopping Village 2.9 km / 1.8 mi
Laguna Tres Palos 3.1 km / 1.9 mi
Forum de Mundo Imperial 3.3 km / 2.1 mi
Playa Revolcadero 3.9 km / 2.4 mi
Arena GNP Seguros 4.4 km / 2.7 mi
El Revolcadero 4.9 km / 3 mi
Playa Puerto Marqués 5.6 km / 3.5 mi
Barra Vieja Beach 5.8 km / 3.6 mi
Bahía de Puerto Marqués 5.8 km / 3.6 mi
Playa Hermosa 6.3 km / 3.9 mi
Majahua Beach 6.3 km / 3.9 mi
La Bonfil Beach 7.7 km / 4.8 mi
Punta Diamante Beach 7.9 km / 4.9 mi
Plaza Sendero 8 km / 5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 101
  • Number of floors (main building): 7
  • Double rooms: 49
  • Suites: 6
  • hotel
  • Small pets allowed (under 5 kg)
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
Show 51 more facilities & services
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Transfer serviceExtra charge
  • Secure parking
  • Valet parking
  • Airport Shuttle
  • Room service
  • Laundry service
  • LaunderetteExtra charge
  • Medical serviceExtra charge
  • Babysitting service
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Dining area: 1
  • Clothes dryer
  • Private pool: 1
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Banquet hall
  • Swim-up bar
  • Air conditioning in Restaurant
  • Breakfast room
  • Conference room: 3
  • Meeting room: 5
  • Printer
  • Business centre
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Children’s swimming area: 1
  • Breakfast
  • Breakfast buffet
  • À la carte dinner
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-4

    Photos are not available for this room type.

    Holiday Inn Acapulco La Isla

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Holiday Inn Acapulco La Isla

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 5 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable12 photos

    Holiday Inn Acapulco La Isla

    DOUBLE KING SIZE BED

    Room photos

    12 photos

    Room overview

    Smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Smoke detector

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Holiday Inn Acapulco La Isla

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible Two Double bedsDOUBLE • Accessible Two Double bedsDBL.H6-2D

    Photos are not available for this room type.

    Holiday Inn Acapulco La Isla

    DOUBLE Accessible Two Double beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 5 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable11 photos

    Holiday Inn Acapulco La Isla

    DOUBLE KING SIZE BED

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Room amenities

    • Smoke detector
    • Wi-fi
    • Wheelchair-accessible
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Holiday Inn Acapulco La Isla

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Acapulco La Isla

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO-2

    Photos are not available for this room type.

    Holiday Inn Acapulco La Isla

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 5 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable7 photos

    Holiday Inn Acapulco La Isla

    SUITE KING SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Smoke detector

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Holiday Inn Acapulco La Isla

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 5 m²ROO.ST
    Room STANDARDPhoto unavailable6 photos

    Holiday Inn Acapulco La Isla

    Room STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Smoke detector

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH BALCONYQUADRUPLE • WITH BALCONYQUA.BL

    Photos are not available for this room type.

    Holiday Inn Acapulco La Isla

    QUADRUPLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-4

    Photos are not available for this room type.

    Holiday Inn Acapulco La Isla

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday Inn Acapulco La Isla

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Acapulco La Isla

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Acapulco La Isla

9.2
Excellent
808 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.6 /10
Condition
9.4 /10
Location
8.4 /10
Neighborhood
8.6 /10
Quality
10.0 /10
Value
6.8 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
01 Aug 2026
Carmelo
Clean 👍
6/10
Pleasant
06 Jul 2026
Yasmin
Good stay but there’s no breakfast included. I thought we had free breakfast but had to pay for it.
Family
8/10
Excellent
26 Jun 2026
Isabel
Great customer service!
Family_with_children
10/10
Exceptional
06 Jun 2026
Josselyn
Stay was wonderful - staff is always very helpful with answering any questions. Always enjoy my stay!
Family
8/10
Excellent
03 May 2026
Ana Beatriz
El cuarto muy amplio, todo en excelentes condiciones. El piso de la regadera es muy resbaloso. Las camas cómodas. Todo el personal con excelente actitud de servicio. El buffet de desayuno no nos gustó. Sin embargo, la coctelería del bar es buenísima. En general una muy buena experiencia.
6/10
Pleasant
06 Mar 2026
Danny
Ok
10/10
Exceptional
13 Jan 2026
George
A nice place to stay. Close to the airport. The staff at the hotel are nice folks to work with.
Leisure Partner
10/10
Exceptional
20 Dec 2025
Benjamin
Room was clean and staff was helpful.
Business
10/10
Exceptional
06 Dec 2025
Laura
Everyone was so nice & helpful. The restaurant inside hotel, the food was very good & well prepared. The workers were also really great. If I go back to Acapulco I would stay at The Holiday Inn again. The cleaning staff keep my room tidy. Very happy.
Leisure Self
2/10
Poor
30 Nov 2025
Robert
The cleaning people wake you up in the morning BEFORE checkout to see if your in the room to clean it. I was sleeping peacefully and the cleaning people wake me up at 930 am to see if i left the room. Very upsetting
10/10
Exceptional
29 Aug 2025
Steve
In have stayed at this property multiple times. It is outstanding!
Business
10/10
Exceptional
06 May 2025
Travis
Pool was nice and clean. Breakfast was excellent
8/10
Excellent
18 Apr 2025
David
No complaints
Family
10/10
Exceptional
05 Mar 2025
Jonny
Very clean and the staff was very nice.
Leisure Self
10/10
Exceptional
12 Feb 2025
Ragnar
Nice
Leisure Family
10/10
Exceptional
12 Feb 2025
Ragnar
Nice
Leisure Family
10/10
Exceptional
07 Feb 2025
Ragnar
The beds were super comfy and walking distance to several nice restaurants
Leisure Family
10/10
Exceptional
05 Feb 2025
Pete
Staff was great. Very friendly and accommodating. Room was
Business_and_leisure Partner
10/10
Exceptional
04 Feb 2025
Christopher
Great property
10/10
Exceptional
29 Jan 2025
HECTOR
The staff was excellent Hugo and Luis were the best ever.
Business_and_leisure Family
10/10
Exceptional
02 Jan 2025
Carlos
Exceptional friendly staff, from the front desk to the restaurant staff there were all very helpful in anything the guest needs.
The property is very clean and very comfortable rooms.
Business_and_leisure Family
10/10
Exceptional
28 Dec 2024
Arquimides
Friendly staff
Leisure Family
10/10
Exceptional
17 Dec 2024
alejandro
ok
Leisure Friends
10/10
Exceptional
14 Dec 2024
MARCO
This hotel is very nice and they give free transportation to the airport
10/10
Exceptional
25 Oct 2024
Jose
Very good facility in a very battered place
Business Family
10/10
Exceptional
05 Sep 2024
Steven
They exceeded all my expectations.
Business
10/10
Exceptional
29 Jul 2024
Carlos
Clean, friendly staff, excellent property
Business_and_leisure Partner
8/10
Excellent
23 Jul 2024
Raymond
Nice rooms, clean, friendly staff...Restaurant average. Breakfast buffet borderline bad and overpriced.
10/10
Exceptional
08 Jun 2024
Arleen
Very clean. Very friendly. Staff is very attentive. I had a great experience. Will definitely be returning!
Leisure Family
10/10
Exceptional
22 Oct 2023
Stephen
Loved the staff, everyone at the Holiday Inn Isla location are incredible friendly, helpful and professional! The rooms are very clean and comfortable. The area is very walkable many great restaurants and shopping near by. Also very close to Barra Vieja beautiful beaches.
I highly recommend this hotel to anyone coming to Acapulco!
Leisure
10/10
Exceptional
16 Oct 2023
Gloria
Hotel was clean and modern. Staff super friendly. Neighborhood very ugly. They announce it Holiday Inn “La Isla” which is a nice shopping center, but the hotel is located far away from it. It is in a very ugly neighborhood.
10/10
Exceptional
15 Aug 2023
Fernando
Staff was wonderful
10/10
Exceptional
21 May 2023
Arquimides
It’s super clean. Excellent customer service. The staff is very welcoming.
Leisure Self
10/10
Exceptional
20 Mar 2023
Roxie
Clean hotel
10/10
Exceptional
18 Mar 2023
Fermin
Todos bien Gracias
Self
10/10
Exceptional
16 Feb 2023
Marsha
Front desk people spoke almost no English, a little hard to communicate
10/10
Exceptional
24 Jan 2023
WILLIAM
Very clean, great service!
Business_and_leisure Friends
6/10
Pleasant
08 Jan 2023
Paola

Under trained staff

I asked for a late check out hoping to sleep in and 6 people from the hotel came knocking on my door to ask when was I leaving. Not to mention 3 calls
Friends_and_family Friends
10/10
Exceptional
13 Nov 2022
Victor
Hotel and staff good
Leisure Self
10/10
Exceptional
01 Nov 2022
Brian
Great property off the beach, but in the middle of everything. great service and well managed. they have meeting rooms to boot.
10/10
Exceptional
27 Jul 2022
Arquimides
Customer service is exellent. Very clean. 8 minutes from Acapulco International Airport.
Leisure Family
8/10
Excellent
07 May 2022
tomas Medel
Staff was great. We really enjoyed our ten days stay, but the laundry service which it’s incomplete. The hotel has a washer machine, but not a dryer machine. We used it twice, and in the end we got wet, hot and smelling clothes because not hot dry air, a simple principle for dryers. Another issue is in the bathroom: not vent!!! Besides that, we had a Really great time, thank you to the people who works there. great service at the restaurant, and good location. We will come back!!
Leisure Family
10/10
Exceptional
22 Mar 2022
Robert

Give Omar and Hugo a raise 👍

Everyone was eager to help. Omar and Hugo were super. Every request was granted and every question answered.
Self
6/10
Pleasant
27 Jan 2022
Verified traveler

Okay Stay

Hotel seem to be a newer building. There were no wash cloths in the room when I first checked in. They offer good room service. Recommend getting Covid test done at airport if traveling international after stay. The hospital/nurse they use was late and the hotel charges an extra cut for the service which front desk never told me about! Airport is half the price and you get results in 30 minutes!
Self
10/10
Exceptional
23 Dec 2021
Nelly
Staff was pretty nice. Beds were super comfortable! They could not pick us up at the airport but offered dropping us off.
Leisure Partner
10/10
Exceptional
17 Dec 2021
Alejandra
todo bien
Business_and_leisure Family
6/10
Pleasant
14 Dec 2021
Diego
Todo bien, las almohadas de mi habitación no eran las mejores. Se percibía un olor fuerte de los productos con las que se lavan. Y el buffet de desayuno se me hizo de muy mala calidad.
Business
8/10
Excellent
25 Nov 2021
Marco
Safe, excellent service, informative, friendly
Leisure Friends
10/10
Exceptional
26 Jul 2021
Marisol
Muy útil y cómodo
Friends_and_family Family
6/10
Pleasant
23 Jul 2021
Verified traveler
Several issues and two of the employees were unkind one them very rude. One day I was in a hurry and I forgot something so I turn around and park in the side of the lobby for a minute my sister stay in the car in this guy name HUGO was very rude and told me I couldn’t park there. I explained but he kept running his mouth.
My second day
I was so tired when I got there and the next morning I was trying to order me a breakfast but the phone wasn’t working neither the safe box. The coffee machine was broken. The housekeeper clean halfway we always find the durty cups on the table even the ice container with water , not enough toilet paper and always had to beg for face towel. The last day I ask Jonathan for the second time to schedule me for the transportation to the airport and to send me some help to get my big suitcases downstairs but He never did. But a night before I called reception after they fixed the phone , Jonathan answer I asked him to let me stay in the same room because accidentally made a mistake and I need it to stay another night. He had me in the phone for 10 minutes he was attending somebody else, he should it say something I would call him back si hanged up the phone , he never call back. Whe I call back he said he couldn’t do it and that I need it to do that in the morning which sounds unpolite to me.
I won’t never stay there again. After I stay 21 nights spend almost $1,500. That’s not all in the restaurant the waiter charged me over $500 pesos of tip.
Business_and_leisure Partner
10/10
Exceptional
23 Jul 2021
Verified traveler
The rooms were really comfortable and I loved the swimming pool. I like to being able to order room service too.
Leisure Self
10/10
Exceptional
18 Jul 2021
Seth

Great hotel foe the price

Desk and staff are super friendly, room service will make anything you ask for and the place is so clean and respect. We stayed there with an entire 12 year old soccer team for 7 days and the hotel even changed their hours of the pool for us. Will definitely stay there again.
Friends_and_family Friends
8/10
Excellent
08 Jul 2021
Verified traveler
The staff treated my wife and I extremely well. Very nice facilities and a clean room with great service. On July 5, after arriving back from our day of activity about 9 PM, we encountered a scorpion on the property parking lot. Apparently, a brown scorpion jump from a palm tree and stung my wife. Fortunately, it did not pierce her skin. It did hurt and startle her but did have any after affect such as fever and convulsions. Please inform and report this incident to the corporate offices. Thank you.


Business_and_leisure Partner
10/10
Exceptional
29 Jun 2021
Fernando

Muy buen alojamiento

Las habitaciones muy cómodas y el servicio muy bien, el restaurante y buffet muy bueno, es una excelente opción de hotel cuando la intención es estar mucho tiempo en la calle o andar fuera
Friends_and_family Friends
10/10
Exceptional
08 Jun 2021
Luz
Clean and friendly
Friends_and_family Family
8/10
Excellent
30 May 2021
Verified traveler
I was travelling for business so this hotel worked well. It’s well-run and the staff is helpful
Business Self
10/10
Exceptional
17 May 2021
Verified traveler
Great place to stay
Business_and_leisure Partner
10/10
Exceptional
10 Apr 2021
Verified traveler
Excellent staff! Very courteous and helpful. Great recommendations for taxis, food, etc. Would stay there again.
Leisure Self
8/10
Excellent
05 Mar 2021
Claudia
Todo estuvo muy bien nada mas el unico inconveniente es que no me dejaron hacerme check in 2 hrs antes, de ahi en fuera todo estuvo muy bien gracias.
Partner
10/10
Exceptional
03 Mar 2021
Gaspar

Businness stay

Clean, comfortable, and great location
Business
10/10
Exceptional
15 Feb 2021
Verified traveler
Super clean. Staff were very welcoming. Friendly environment.
Friends_and_family Family
10/10
Exceptional
14 Jan 2021
Verified traveler
Todo estaba muy bonito, limpio e impecable. Cada cosa en su lugar
Leisure Self
8/10
Excellent
16 Dec 2020
Richard
Everything was good
Business
10/10
Exceptional
19 Oct 2020
Verified traveler
Well located. Close to the airport and good restaurants around
Business
8/10
Excellent
01 Oct 2020
Amelia

Acapulco Holiday Inn stay

The room was nice & clean & a packet of mask & gel & wipes was given during this time of COVID.
The bus boy wasn’t available to take our bags, so we weren’t to happy about that.
Partner
10/10
Exceptional
17 Feb 2020
Verified traveler
Great staff and very clean. Stayed here twice in the past year.
Business Self
10/10
Exceptional
05 Jan 2020
Juan matias

Excellent

We spent one night on our return from Puerto Escondido
It was an Oasis after the long car drive!
Family
10/10
Exceptional
25 Jul 2019
alejandro
It was very clean the room outside parking lot and parking it was easy
Friends_and_family Family
10/10
Exceptional
26 Apr 2019
Verified traveler

My Favorite Acapulco Hotel

I have stayed in Acapulco for work and pleasure over many years and this is my favorite hotel. It has all the elements one would expect in a hotel of this class and the staff is both friendly and service oriented. While the immediate area does not have many restaurants there are services not far and the area continues to develop. The leach on this side of Acapulco is quiet and family friendly.
10/10
Exceptional
17 Feb 2019
Verified traveler
Great location. Very clean . Friendly staff. Great food.
Friends_and_family Family
10/10
Exceptional
03 Feb 2019
Piper
Fabulous bed and pillows, great little pool with bar service, right by the airport, very good restaurants close by - Pattitito is only 2 blocks away, La Finca about 6 blocks. Not on the beach, on a busy street, but we stayed here the night before we left and it was perfect.
8/10
Excellent
08 Jan 2019
Verified traveler
The location is good, the staff is very attentive and friendly. The decor of the lobby is beautiful and of the rooms is nice. The rooms are large. However, there were two things we didn’t like at all: the air temperature was fixed at 24C in our room and was impossible to adjust. And what we absolutely disliked was that the room smelled of humidity and mold. I could tell that it had suffered a serious mold problem because the furniture had been wiped clean to get rid of the mold on it but the smell remained and the damage and stains too on the inside. Even the electric outlets near those drawers had green stains that couldn’t be removed. I recognized the smell because I had that issue in a house I sold. This was very disappointing and I worried for my children breathing the spores during our stay. I didn’t request room change because I imagine it’s not the only room with that problem there and didn’t want to deal with the hassle of changing bedrooms. It’s a pity because the hotel is very nice a fairly new. And the personnel were very kind.
10/10
Exceptional
01 Jan 2019
julio

Nice stay

Breakfast was excellent !! All services are ok and the hotel is very clean
Family
8/10
Excellent
17 Apr 2018
Scott

Nice hotel close to airport

Convenient to airport. Not so much a vacation hotel but great for people traveling.
10/10
Exceptional
11 Feb 2018
Terry

Very friendly and helpful staff. Really nice rooms

Great place. Very accommodating staff. Nice clean hotel
10/10
Exceptional
11 Feb 2018
Kathy
Staff greeted us with lots of enthusiasm. Very friendly even getting out of taxi, front desk, bar and restraint area.
10/10
Exceptional
28 Nov 2017
Gabriela

great experience, totally recommended

Everything great, great hotel!!!
10/10
Exceptional
15 Jul 2017
Stacy

Awesome!

Fantastic hotel and service was excellent. Wish I could have stayed more days. The concierge service is a plus. I highly recommend this hotel.
Family
10/10
Exceptional
28 Dec 2016
Verified traveler

Convenient great hotel

Great hotel , confortable It was close to airport and they have free shuttle to airport.
Family
10/10
Exceptional
24 Dec 2016
Verified traveler

Nice clean hotel with an excellent service

We only stayed overnight while our TS beach house was ready, and this was an excellent value/quality option.
Family
10/10
Exceptional
12 Apr 2016
Verified traveler

excellent

Excellent experience and service , from my arrival to my departure they take care of me to be sure everything was fine for me , I attended to a marriage ceremony of my nephew, however they manage my time with a taxy secure service to visit the principal attractions at very good rate, they answer all my questions regarding restaurants and beauty salon really I want to come back!!!!
8/10
Excellent
10 Feb 2016
Enos

Acapulco Visit

I booked this hotel for its proximity to the Acapulco Airport. The staff was very friendly. I will stay there again.
Family
10/10
Exceptional
10 Feb 2016
Verified traveler

Great hotel for short stays at acapulco!

As a buisness person and arriving late at night having room service until 11.00 pm was great!
10/10
Exceptional
29 Apr 2015
Alejandro

holiday inn la isla

Nice hotel. Good price. Good service.
Family
10/10
Exceptional
14 Apr 2015
Verified traveler

Shuttle to airport

Worth the extra $$$. We needed a hotel close to airport so we stay here because I didn't trust the taxis to take me to the airport and the hotel did have a courtesy shuttle.
10/10
Exceptional
08 Dec 2014
jonkajo

very good

its a fantastic hotel if your not looking for something near the beach
Family
8/10
Excellent
23 Oct 2014
Juan Manuel

Business trip

It was a confortable night. The A/C don`t work properly. I highly recommended this hotel for business trip.
8/10
Excellent
14 Aug 2014
Johan

Near the airport

Nice place to stay near the airport. It is very far into town though, so have your own car or be prepared to pay 300 pesos for taxi one way. Rooms are very nice and staff friendly.
Family
4/10
Poor
22 May 2014
El Gringo Rancher

Stay away from the 1st Floor Rooms

The hotel overall was clean and the staff good. The location is near the airport and has an airport shuttle that runs hourly great for early morning flights. My flight was at 6:00 AM so I wanted to get to the airport 3 Hours before my flight. No one told me that the Airport is not 24 hours and the shuttle took me there and dropped me off at the airport that doesn't open until 5:00 AM.

Stay away from the rooms with a Balcony they are not at all secure. The outside balcony doors don't lock and there is a wide ledge that can be very easily navigated from balcony to balcony. Because of the lack of security concerns for their guests I don't recommend this location.
10/10
Exceptional
07 May 2014
Verified traveler

Close to airport

I have stayed in this hotel several times in the last couple of years and it has always been clean and great service. The beds were very comfortable. It wouldn't be my first choice if I were on vacation with the family but for traveling through the area it is good especially if you are flying in and out of Acapulco.
10/10
Exceptional
29 May 2013
Arturo

Very nice and clean

The whole staff and service was excellent, they always are maintenance the place clean
8/10
Excellent
08 Apr 2013
Jose

Very close to the international airport

We only stay one night. It was very close to the international airport. Clean and comfortable room. Good service!
10/10
Exceptional
26 Mar 2013
Verified traveler

Great to rest

The place was so clean and quiet, perfect for people who really need to rest afterwards. Plus, a great service.
10/10
Exceptional
20 Feb 2013
40traveler

Great Hotel.

This Hotel is definitely up to par if not exceeds other Holiday Inn Hotels. It's well maintained and clean. Staff was friendly and welcoming [as were all the Acapulco people, I talked too]. It's close to the airport and shopping centers, and the best part of it, is it's not in the busy, tourist part of Acapulco! If your looking for beach front hotels, well then you might be disappointed because, that it is not. It does however have a nice pool and a room for massages in the pool area too. I go to Acapulco twice a year and usually stay in fancy beach front resorts, which are nice, if you're going to just stay at the resort [usually food is overpriced and mediocre]. But me, to get a good feel of 'Real Mexico', I enjoy going to Puerto Marques. You can find the best stuff there. I will definitely stay here next time I come to Acapulco.
10/10
Exceptional
13 Feb 2013
Verified traveler

great for business, close to airport.

Newer hotel that is located close to the airport. Service eas great. Overall a comfortable hasslefree stay.
8/10
Excellent
29 Jan 2013
Robin

Top notch staff at a reasonable price.

Our last stop on a road trip from Arizona to Puerto Escondido, Mexico and this was by far the best accommodation of the 6people day trip.
Very clean, quiet and very comfortable!
One of the auto attendants & a hotel driver named Roberto were absolute saviours when I had to find & install a new battery for our truck in the morning before we could continue our journey!
Well done staff &the Roberto!
10/10
Exceptional
03 Apr 2012
Verified traveler

Muy limpio!

The location isn't ideal but the price is right and the hotel is clean.
8/10
Excellent
06 Aug 2026
ARTURO
Todo está muy bien!!! Servicio, instalaciones, etc. el único problema fue un ruido de alguna máquina prendida toda la noche.
10/10
Exceptional
29 Jul 2026
FRANCISCO
Muy excelente hotel para pasar una estancia agradable
8/10
Excellent
27 Jul 2026
ulises
La estancia muy placentera solo recomiendo cambiar las toallas están muy viejas

Location & surroundings

Holiday Inn Acapulco La Isla
Blvd De Las Naciones 2000, Acapulco, Mexico

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Holiday Inn Acapulco La Isla

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