Name: Grand Geneva Resort & Spa
Address: 7036 Grand Geneva Wy, Lake Geneva, 53147, US

10/10

Exceptional

25 Jul 2026

Cameron

Amazing resort all-round for our dogs and for my wife and me. Expansive walking and trails around the property and beautiful lake views for all over the property; and very close to downtown Lake Geneva, which is a great way to spend a day around the lake, at the beach, and eating or visiting shops (and is very dog-friendly itself).

Resort has plenty of dining spots - we loved the Italian restaurant, and the cafe for grabbing afternoon coffee and s’mores packs for evening desserts by the outdoor fire pits. Also highly recommend the grand lounge option, they had a good breakfast spread and free alcoholic drinks and desserts in the evening

We also had a great time at the fitness and spa center, with tennis, swimming, spa massages and indoor rock climbing. Didn’t get to the outdoor pool this time but eager to do so next time

Staff was incredibly friendly, attentive, and helpful

Highly recommend the property

10/10

Exceptional

23 Jul 2026

claude

Staff was great from day one.

10/10

Exceptional

20 Jul 2026

Karen

Nice property, very expansive and resort- like with golf courses, tennis and indoor pool. Outdoor pool was way undersized for the size of the resort and very crowded. Fire pits are great and they sell s’more kits in the gift shop. Restaurant was good and reasonably priced for a resort.

Family_with_children

10/10

Exceptional

16 Jul 2026

Daniel

WE LOVE THIS RESORT, WE ARE ALREADY PLANNING OUR RETURN! YOU HAVE TO GO NOWHERE YOU CAN STAY ON PROPERTY FOR DAYS IF NEED BE!

Partner

10/10

Exceptional

12 Jul 2026

Joan

The Grand Geneva is a beautiful resort with great amenities and great staff. We enjoyed the spa, restaurants, lounge onsite Starbucks and outdoor pool. The resort still has so much more to offer! Awesome place.

Family

10/10

Exceptional

09 Jul 2026

Emily

Rooms are very comfortable and updated. Staff was all incredibly helpful and very friendly. Used the outdoor pool on 2 different days and it was comfortable and clean. Great patio space with comfortable chairs and a really nice outdoor bar. Lots to do on the property. We stayed 2 nights and didn’t even get to do everything!

Family_with_children

10/10

Exceptional

04 Jul 2026

Janet

We had unusual experience this trip. We were anticipating a fun 4th of July celebration ( actually celebrating on the 3rd. ) While swimming at the pool the weather began to change and a severe storm was heading our way. Staff began warning us. Everyone began to take cover at the closest entrance. As we all huddled inside the building, a tornado alert went off on everyone’s phones. The staff guided us to the lower level. They were so professional. While waiting out the storm( about 30-40 minutes) the staff began passing out towels( we were all wet from the pool) water bottles and snack bars. They really took care of us. It was a terrible storm and after about 30 minutes the power went out. When the storm passed, we began to assess the damage. Trees and huge branches were down all over the property. Power was out for about 4-5 hours. We were just so impressed by the staff’s attention to all of us.
The next morning, we received a note under our hotel room’s door saying that, as a thank you, everyone was welcome to a free Happy Hour poolside, with free beer and wine and appetizers.
This was Icing on the cake and definitely not expected. Although our stay was not what we had hoped due to the storm and power outage, the staff and managers did such a great job of keeping people safe and calm, it will definitely be one of the most memorable. Thank you Grand Geneva, for your attentiveness to the situation and taking care of your patrons. We really appreciated it!

Partner

10/10

Exceptional

24 Jun 2026

Meghan

Overall had a fantastic experience for a sister’s weekend! Would however like more detailed information on getting around the resort as we often left early to try and find where we were going.

Family

10/10

Exceptional

18 Jun 2026

Andrea

Great place for mother and daughter weekend

Family_with_children

10/10

Exceptional

17 Jun 2026

Heidi

Nicely updated room decor and furnishings in junior suite. Great classes and services at the spa and fitness center and wonderful warm outdoor pool/hot tub plus fireworks Sunday evenings for the summer.

Self

10/10

Exceptional

15 Jun 2026

Maddie

Large resort. If you arent able to move about easily, bring a wheelchair. Beautiful grounds! Helpful and super friendly front desk clerks.

Partner

10/10

Exceptional

13 Jun 2026

Kristie

Friendly staff. Outdoor pool area was very nice. Views from room were amazing.

Friends

10/10

Exceptional

09 Jun 2026

Meghan

I am in love with the Grand Geneva and have been for decades. It is such a wonderful getaway for families. HIGHLY recommend.

Family_with_children

8/10

Excellent

08 Jun 2026

Carol

Very nice

Partner

4/10

Poor

06 Jun 2026

Colin

More miss than hit given the high rate. First, a few good things. Check-in was fairly fast, our room was available early and welcome mimosas provided. The massages were solid but not spectacular for the prices. The problems began our first night. Room service delivered our order to the wrong room, and then tried to blame us over an hour later. Have never had that happen before. Concierge gave us a room credit, but we had already paid for massages with a credit card, so we made the mistake of ordering room service again to use credit. Breakfast order was missing capers for lox bagel, Irish coffee missing whipped cream and someone also forgot to blend the acai smoothie as it was basically clumps of fruit and lumps of yogurt. We tried pool bar that day. 2 out of the 3 servers who weren't busy were instead busy staring down at their phones. I had to ask one of them to do her job. She told me I needed to move 2 steps left in order to serve me. Ok? The guacamole was mush inside a tiny plastic cup, the speciality cocktail tasted like chemical mix and the mojito slushie most likely had absolutely zero alcohol in it. Our last morning we ordered room service again and specifically asked them not to forget whipped cream on Irish coffee this time. They forgot. Upon checkout they tried to charge us $200 for our dog, even though the front desk manager waived that fee at check-in after we supplied service animal proof. This place is somehow still coasting off being a good resort in the past

Partner

10/10

Exceptional

01 Jun 2026

Janet

Check-in was excellent. Sandra at the front desk was incredibly friendly and welcoming, and they surprised us with a room upgrade. The entire experience was smooth and made us feel valued from the moment we arrived.

Family_with_children

10/10

Exceptional

26 May 2026

Sabina

We only stayed for a night but it was so worth it. Beautiful place to spend a night or two. Nice restaurants and the pools are great. We will be coming back

Friends

10/10

Exceptional

25 May 2026

Constantine

We love going and spending high quality family time with friends and their family at Grand Geneva.. always such a great time and amazing place to golf also. Staff excellent service

Family_with_children

10/10

Exceptional

18 May 2026

Alison

Enjoyed our stay!

10/10

Exceptional

10 May 2026

Linda

The staff here are remarkable. Extremely nice facilities and lots of ambiance.

Friends

6/10

Pleasant

10 May 2026

Brenda

Staff wonderful
Grounds are gorgeous
Multiple amenities and activities offered
Room very nice but missing soap, laundry bags and other essentials.
Spa whirlpool and sauna area not kept well , no visible staff
Dirty towels all over
Spa Pool needs a lot of attention.
Chop house very expensive and 3 out of 4 dinners should have been returned . Tough, chewy $70 steak, fish not edible $60 . We did not return it because not our style. Just won’t go back .
Desserts however were exceptional probably the best we ever had . Waiter was very good but his support staff had amnesia so he did not have enough help.
Menus were left on the table, had to ask for bread and silverware 3 times. This was the job of the support staff not the waiter.
Front desk staff was very efficient and helpful. Very nice valet staff as well.
If you like to golf just a stunning golf course.
If you use the amenities, it’s a great place to stay, but I would avoid eating there.
What should be a high-end chophouse does not meet the expectation for the price in my opinion.
Little morning cafe very good but could use either a better system or more staff to move the people more efficiently through.
I would definitely stay there again because it’s so beautiful and there are a lot of positives, but I would not eat there.

Family

6/10

Pleasant

20 Apr 2026

Richard

Nice -

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

christopher

Beautiful property and nice staff

Partner

6/10

Pleasant

12 Apr 2026

Lisa

All the hype ended up not so grand of a stay.

Beds aren’t comfortable, the club lounge was not worth the money for the food they served and they tack taxes and fees on everything from the resort fees to the club lounge to the rooms.

Made the mistake of Easter weekend and were over run with families with small children running around.

They have a reward point system that no one tells you about and good luck getting any receipts to submit for it!

Highlight of the stay was not part of resort but the best part….was the horse riding trail great staff there and horses are gentle !

Won’t stay here again, unfortunately not worth the money to stay there!

Partner

10/10

Exceptional

05 Apr 2026

Rudi

Pleasant staff.

Family_with_children

10/10

Exceptional

04 Apr 2026

Nicole

Great place to go when the weather is not great

10/10

Exceptional

29 Mar 2026

Bailee

The rooms are very comfortable. The beds make you never wanna get up. The bathroom is awesome. The pool is relaxing with jazz music playing. Can’t wait to come back

Family_with_children

10/10

Exceptional

26 Mar 2026

Nick

Friendly staff and very well kept

8/10

Excellent

25 Mar 2026

Pearly

Did not use business room and kitchen

Family_with_children

10/10

Exceptional

24 Mar 2026

Vincent

Amazing resort grounds! A bit confusing to navigate, but the front desk agent helped give us directions. Room was great (updated and clean), pool was a good temperature, and room service food was amazing. All member of staff we interacted with (FD, Housekeeping, Coffee shop, room service delivery) were super nice and friendly.

Family_with_children

10/10

Exceptional

14 Mar 2026

Kimberly

Wonderful facility on a beautiful property.

Family

6/10

Pleasant

13 Mar 2026

Nicole

It is a long spread out hotel. We were placed in the 2nd room from the last end building, on a very slow weeknight. So quite the walk to lobby. The room service Mac n cheese was microwavable kraft in soupy cheese water. The lobby food options were just OK. Service was great everywhere. The warm indoor pool area was our favorite part.

We usually stay at Timber Ridge indoor water park, better layout and more kid-friendly. This was different and kids still enjoyed our stay.

Family_with_children

10/10

Exceptional

09 Mar 2026

daniella

Staff was wonderful and it’s a beautiful hotel! Rooms are updated and spacious.

10/10

Exceptional

05 Mar 2026

Constantine

Been there many times and each time is a wonderful experience… great vibe, amazing staff and great food at the restaurants… highly recommend…

Family_with_children

6/10

Pleasant

17 Feb 2026

Ashley

Overcharged by $20 at the Mountain Top restruant. Spoke to 4 different staff members before it would finally be fixed. The tables were all sticky/dirty. Had stink bug crawling on table.

The buffet in the lobby, what a nightmare. Stood in a long line, even though we had a reservation. Should have a seperate line since all they did was seat people without one and scramble to push tables together. We watched as 4 different people attempted to clean up a table. It was never washed of the crumbs. One person would adjust mats another would then go readjust the mats and put 2 glasses down at a 4 spot table. Was comical. Large hair on top of bacon, I found an employee and notified them, immediately then took away. Should have self serve for drinks so staff can focus on cleaning/quick turnover if the buffet is this popular.

The room itself was nice, updated. No complaints there!

Partner

6/10

Pleasant

16 Feb 2026

Natalia

There were stink bugs in our living room. The villa was very dry and made it hard to sleep. The hostess at the Grand Cafe sat 3 other parties before us and forgot that she told us she’ll get our table ready despite having a reservation. Lastly the food concession area by the ski area is a mess. I tried to order a pizza for my son and the girl taking my order told me it’s a mess back there and no one wants to make pizza right now. For a 4 star hotel,
I was really disappointed in the service. I know they were very busy but there needs to be better service if they’re going to charge so
much!

Leisure Family

10/10

Exceptional

08 Feb 2026

Michelle

Perfect

10/10

Exceptional

31 Jan 2026

cheryl

room was clean, large and comfortable. Was loud, you could hear everything in the hallway as well as our neighbors in the new room. The hotel property was nice overall, the grounds were pretty too. We walked the golf course. What I didn't really enjoy was the signature scent that is spread throughout the hotel through the ventilation system. It was like being close to somebody wearing too much cologne. It took me a day to realize its not some guy that bathed in his cologne. That being said I enjoy staying at the Grand Geneva and will probably stay again. I prefer it to the Abbey Resort.

Partner

10/10

Exceptional

14 Jan 2026

Maria antonete

Love staying at this hotel for my birthday!! This was our 3rd time staying here!! We also did ski that day at the Mountain top and it was nearby 5mins drive to our room!! The only concern is Room 6307 the shower drainage doesn’t drain well !!

Leisure Family

4/10

Poor

14 Jan 2026

Pedro

Poor communication between app and hotel.

8/10

Excellent

01 Jan 2026

cara

The staff was accommodating and friendly. Caio from the Italian restaurant was our #1 gem!

4/10

Poor

29 Dec 2025

Fangfang

Clean bed linens are the most basic expectation for any hotel, especially at this price point. Unfortunately, we checked in to stained sheets and had to wait more than an hour for replacements. This significantly affected our stay and our confidence in the hotel’s housekeeping standards.

Leisure Family

10/10

Exceptional

28 Dec 2025

Verified traveler

Clean room, friendly Staff and nice amanities.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Genell

Room was spotless and staff was very helpful in getting us the room location we wanted.

Leisure Partner

2/10

Poor

21 Dec 2025

rODERICK

disappointed that F&B manager has dropped the ball on returning phone calls

8/10

Excellent

20 Dec 2025

Lisa

The resort was clean. Definitely eat at restaurants outside of the resort. We didn't have a great experience at the restaurant.The staff werent attentive this year
The spa is amazing

8/10

Excellent

17 Dec 2025

Michael

Exercise classes

But the Thanksgiving dinner was not worth the cost. Didn't even have pumpkin pie (or my wife's favorite, pecan pie) And no salmon, just lox. Very disappointing

Leisure Family

10/10

Exceptional

14 Dec 2025

Victor

The staff and decor. Very festive atmosphere.

Friends_and_family Family

8/10

Excellent

07 Dec 2025

christine

We go a few times a year. I do really enjoy this place. It has an excellent vibe and the lounge is always fun. We did the Santa brunch and we did the Christmas igloo. Also, we did the grand Lodge Vip. But the food was not very good at all. I did not eat at the restaurant this time so I can’t speak on the chophouse or the Italian place. We did have brunch with Santa and then we did have the buffet at the Geneva lounge restaurant by the bar and that was decent. The staff is always great. We did have a good time. It would just be nice if the food was better.

Family_with_children

6/10

Pleasant

06 Dec 2025

Antoinette

My room had no towels and my bathroom was not cleaned someone left pee in the toilet and on top that me and my husband been coming here for years never had any trouble

10/10

Exceptional

02 Dec 2025

Scott

The lobby was one of the most beautiful I have ever seen. The large bar was gorgeous and the restaurants were wonderful. I highly recommend staying here even if it is a bit on the pricey side.

Leisure Partner

8/10

Excellent

30 Nov 2025

Kathleen

We came on 11/29 and slid on the road into the resort which is very hilly and was not paved recently at all at 3:45 pm. When I told the check-in staff that I was worried our tire maybe flat in the am they didn’t apologize or offer any help without me specifically asking if they could help if we needed assistance- it was a full blown storm! We were disappointed that this year we did not receive chocolates or champagne upon arrival- we stayed Thanksgiving weekend last year and got both! Our room was much smaller, yet more expensive and had a patio instead of a balcony. Little things like 4 guests, but we were given 2 washcloths only and had to call wasted time. When you pay over 250 dollars for one night you expect outstanding service. The decorations were beautiful as usual, and are a huge draw for us

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Carrie

The service with the exception

Partner

10/10

Exceptional

24 Nov 2025

Maureen

Staff was very welcoming, courteous, pleasant and helpful.

Friends_and_family Friends

10/10

Exceptional

09 Nov 2025

Moe

Yes, everything was great!

Leisure Family_with_children

10/10

Exceptional

22 Oct 2025

Julie

Very beautiful, impressive entry drive to the main building where we stayed for a short visit after a wedding. Room was clean, pleasant and quiet. Breakfast in the main floor dining room was good, friendly, attentive service. Overall a pretty, pleasant place.

Leisure

10/10

Exceptional

21 Oct 2025

Joseph

Very good staff

Leisure Family

6/10

Pleasant

20 Oct 2025

Tara

Very pet friendly and would come back again with my dog. I loved that they gave me a 1st floor room so I could let her right outside.

Business

8/10

Excellent

18 Oct 2025

Eric

.

Leisure Family

10/10

Exceptional

15 Oct 2025

Karen

Lovely room, liked the chair in the room and loved the shampoo and other toiletries in the bathroom.
Ate at the bar, friendly staff, good food.

Partner

2/10

Poor

12 Oct 2025

Jennifer

Bugs in room, both beds and bathroom no other rooms available and room was not ready when I got there I got there late too at 7pm

Partner

10/10

Exceptional

12 Oct 2025

Michael

Valentine, Bellman, restaraunt servers, all very helpful. Rooms very clean,

Leisure

6/10

Pleasant

11 Oct 2025

Rudi

The room smelled like old carpet. The shampoo smelled even worst.

Leisure Family

10/10

Exceptional

07 Oct 2025

Vicky

Wonderful place

10/10

Exceptional

01 Oct 2025

Dunia

excellent place to get away, very clean retaurants top notch. just wish the outdoor pool was bigger

Leisure Friends

6/10

Pleasant

16 Sep 2025

Tina

We enjoyed the spa and athletic facility. The outdoor pool is very nice. We had to use the indoor pool due to weather and it is nice however, very dated overall.
The restaurant food was good but, the overall service was bad. We had to wait a long time for a wait staff to notice us and take our order (2 different times during our stay). The front desk staff and adventure center did not know much about the property amenity details such as if bikes were available to rent. People working the desks should know all the details of the resort when it comes to activity inquiries.

Leisure Family

6/10

Pleasant

11 Sep 2025

Thomas

Had pieces of dirty cloths in my room. Never had this experience before, anywhere.

8/10

Excellent

09 Sep 2025

Carl

It is a pricey place to be as dated as it is in the main areas. The spa rendered good services but was very run down in the facility. We ordered champagne and strawberries ahead of time and there was no note of it. The grounds are stunning but the infrastructure could use some sprucing up.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Nick

We stayed here and were so happy we chose this hotel!!! It’s amazing and so friendly. Can’t wait to go back.

Leisure Family

10/10

Exceptional

04 Sep 2025

Joseph

The property was Absolutely Gorgeous,.. The pool was small given the size, .. Really cramped, .. Food at the Chophouse was barely good, .. 1st day, 2nd day we had takeout and the order was completely wrong the steak was beyond well-done when we asked for medium-rare, they gave us the wrong sides, and there was a strong vinegar taste! Terrible food -I called the hotel -They took my name, address, and phone number but two days have passed and I haven't heard anything yet, ...???.. The room we thought we reserved wasn't at all as described, .. We found ourselves over-Looking the top of there roof - no water view! I initially was impressed at check-in with acknowledgment of my wife's birthday but that's kinda where it ended! 3 out of 10 Stars

Leisure Family

10/10

Exceptional

02 Sep 2025

Raquita

This resort is the absolute best in customer service, amenities, cleanliness, accessibility, spacious rooms, great food, beautiful scenery, peaceful environment and awesome entertainment at the indoor waterpark just a few feet away from the hotel. EXCELLENT EXCELLENT choice. Don't hesitate booking you won't be disappointed.

Leisure

10/10

Exceptional

17 Aug 2025

Stanley

Good facility options

Business_and_leisure Partner

10/10

Exceptional

11 Aug 2025

Claudia

Beautiful resort and accommodations

Absolutely beautiful resort and accommodations. Service was excellent and our room was large, very clean and very comfortable. We enjoyed our overnight stay with plenty to do between the horseback riding, indoor pool and close proximity to downtown

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

Angeline

Grand Geneva staff is absolutely wonderful!

We absolutely LOVED this place! Amazing and attentive staff, beautiful views from the awesome pool, food everywhere was delicious (especially the Geneva Chophouse), rooms and beds were clean and comfortable. Everyone went out of their way to make us feel special. Kaitlin at the reception desk checked us in and she was so friendly and helpful. Greg at the pool bar was also wonderful. Brian was our waiter at the Chophouse and he was very personable and answered all of our questions. The piano entertainment each evening in the lobby was great, particularly the man who played Thursday evening 8/7 - I didn’t get his name but he was phenomenal! When we had a small problem with our key, Brandon from security came to help us and for our trouble he even gave us vouchers for free drinks and ice cream. From the moment we stepped into the lobby and were greeted with complimentary champagne, to the time we sadly stepped out of the hotel to go home, we enjoyed every minute of our time at Grand Geneva Resort!

Friends_and_family Friends

8/10

Excellent

30 Jul 2025

Rebecca

Mixed

We did not get an upper room and away from noise, as requested, at all. Very noisy 2nd floor, so they moved us. Since we paid for lake side, we had to take the bottom level. It was musty smelling and everything was wet, from the low ground level and near a cement wall on the other side. Also, not their fault, wet outside, so lots of bug bites from being outside on the \"patio\" - for the fireworks (which were amazing)

Business

10/10

Exceptional

26 Jul 2025

Claudia

I LOVE IT❤️❤️❤️

Family

10/10

Exceptional

21 Jul 2025

Jennifer

Gorgeous property, nice rooms, and friendly staff!

10/10

Exceptional

14 Jul 2025

Allen

Restaurants have stepped up their game since our last visit. Really good food!!

Leisure Partner

10/10

Exceptional

07 Jul 2025

LaKeidra

Please Visit Here

Wow! Top tier service, great golf, beautiful views, and comfort. We will be back with little people!

Partner

10/10

Exceptional

05 Jul 2025

Mila

They have fireworks every Sunday

10/10

Exceptional

15 Jun 2025

Johanna

The stay was great the bed was super comfortable and the food was amazing!

Leisure Partner

10/10

Exceptional

15 Jun 2025

Jason

Gorgeous property

Leisure Family

8/10

Excellent

01 Jun 2025

Thelma

Good

Leisure

10/10

Exceptional

26 May 2025

Brent

Really nice resort. Had a great stay. Traveled with our 2 kids who loved the indoor and outdoor pool. Great resort. Beautiful golf course and views. Rooms were very nice and clean. Steak house was ok, not a bad option if you don’t want to leave the resort. 10 min from the downtown area. Will definitely come back. Fireworks every Sunday in the summer which was very nice. Overall loved staying here and will be back.

Leisure Family_with_children

10/10

Exceptional

06 May 2025

Miriam

All terrific!

Leisure Friends

10/10

Exceptional

20 Apr 2025

Leilani

Great atmosphere, very clean, exceptional customer service

Leisure Family

10/10

Exceptional

13 Apr 2025

Barbara

We really enjoyed our stay. There are lots of restaurants and amenities. The grounds were very pretty. The beds were comfortable, and the room was clean. The sparkling wine upon arrival was a nice touch. I have only one critique - the hallways are confusing, and there are lots of stairs. There are elevators at the ends of the halls, but they are confusing too. Overall, we really liked the hotel, now that we understand the layout. We will stay there again.

Leisure Family

10/10

Exceptional

11 Apr 2025

Malcolm

.

10/10

Exceptional

07 Apr 2025

Cristina

great stay

8/10

Excellent

05 Apr 2025

Joseph

Dinning

Leisure Partner

10/10

Exceptional

01 Apr 2025

Kristin

The staff and team make

10/10

Exceptional

29 Mar 2025

Christian

Nice resort

Leisure Family

10/10

Exceptional

28 Mar 2025

Jennifer

Nice resort over all & relaxing stay.

Leisure Family

10/10

Exceptional

11 Mar 2025

Christina

The staff is very friendly and the amenities are great!

Friends_and_family Family

6/10

Pleasant

05 Mar 2025

Kristin

Meh

It was okay. Not amazing. Didn’t live up to the hype.

Partner

10/10

Exceptional

28 Feb 2025

Abigail

I will definitely come back. All in one place for wellness/spa and top notch service overall.

Leisure Friends

10/10

Exceptional

17 Feb 2025

David

The staff at the ski lift, the spa, and the hotel treated us.

Leisure Partner

4/10

Poor

17 Feb 2025

Jona

Stop, Go To The Osthoff

We chose to celebrate our 30th birthday here, and I wanted to love this place but the experience just wasn't great.

Check-in was at 4p. I called in the morning to see if we could request an early check-in, they declined, and said I could only make the request once I got there. We arrived about 2:30p, asked again, they said that our villa would be ready in 30 minutes and that I would receive a text. The worker confirmed my number by reading it to me. By 4:45p, I still hadn't received anything and had called the desk twice. They said they were just behind. Our dinner reservation was at 6p, and nobody was ready at this point, so we were getting nervous. I called again, and the worker, Janet, said that they never had my phone number because of hotels.com; which isn't correct because the previous worker read my information to me at check-in.

Everything was spread out and scattered. Workers looked panicked but were handing out champagne to keep people calm. The resort is also super spread out for it being freezing outside.

I much prefer the Osthoff Resort a bit north and would recommend that any day over this. The customer service from the front desk was rude and blamed me for their problems, the layout of the villa was backwards with rooms downstairs and the kitchen/living room upstairs, the TV was basic cable vs. smart TV options. I could go on. I would expect way better than all of the above issues for $1,100+ a night that was paid.

Friends_and_family Friends

8/10

Excellent

27 Jan 2025

Neda

The property is beautiful and has a lot to offer in the way of food, entertainment and activities; however, they need to work on their housekeeping and general cleanliness in the rooms and bathrooms. It is a large property and perhaps they need more staff but for the price you pay, you shouldn't see things like hair on the bed, towels, water marks on glasses, dust and hair on the furniture, empty shower gel in the bathroom, etc.

Leisure Friends

10/10

Exceptional

26 Jan 2025

Jennifer

They had a 3 piece jazz band playing for entertainment and then we went to the bar area where they had a dj. Was a very fun evening after we got back from a party off site.

Leisure Partner