Name: Timber Ridge Lodge and Waterpark
Address: 7020 Grand Geneva Way, Lake Geneva, Wi, 53147, US

2/10

Poor

03 Aug 2026

jaclyn

Should be compensated

Family

6/10

Pleasant

03 Aug 2026

Loren

Our room wasn’t ready at 4:00. Outdated & could be cleaner. Wouldn’t stag again.

6/10

Pleasant

03 Aug 2026

Rebecca

Everyone was pretty nice and the pool was clean but the food was terrible, it was burnt, cold, and soggy. Besides that though it was a good time

10/10

Exceptional

02 Aug 2026

Jada

Will definitely go again.

6/10

Pleasant

02 Aug 2026

Jenafer

The employees are not friendly
Being a family resort you would think they would be nice. Especially the children that are lifeguards at the water park
It does not make the time spent there enjoyable
One star only because of them

8/10

Excellent

02 Aug 2026

Summer

It was a perfect little getaway for the family

6/10

Pleasant

02 Aug 2026

Nicole

Please note that there is a $35+7tax resort fee, not included, for every night you stay. Stayed in a 2 bedroom. Room had an awkward layout and was run down. We lost power upstairs for a night due some electrical issue that tripped the breaker. It smelled like mildew in the lower level.
The hotel staff was responsive and welcoming. The rest of the staff was not. We went to the two restaurants and the service was mediocre and seemed as though we were inconveniencing them by being there.
The water park and pools are very nice for the kids. They really enjoyed them. Great play areas for the smaller or less experienced swimmers.

2/10

Poor

01 Aug 2026

Marisol

The stove in the suite was not working. We found a bug in the bed on our last day there. Front desk was not helpful. We’ve tried to reach out to customer support for help but haven’t heard back.

10/10

Exceptional

31 Jul 2026

Eva

Bb

10/10

Exceptional

29 Jul 2026

Martin

Very nice

10/10

Exceptional

28 Jul 2026

Francisco

This place was great! We stayed at one of the tow bedroom villas and we had a great time in the water! Clean, friendly staff and safe for the kids! The lifeguards always working hard and very attentive with the kids at the pool!. Is fun for kids and parents! I will definitely be coming back to this place!..

4/10

Poor

25 Jul 2026

Rosa

Lots of hidden fees. Paid addition 70 dollars a room. Sofa bed had urine on sheets. Door in bathroom didn't lock. Patio chair missing pillow.

4/10

Poor

24 Jul 2026

Pamela

There’s no air conditioning in loft bedroom. Very hot.

10/10

Exceptional

24 Jul 2026

Ana

Muy bien

2/10

Poor

23 Jul 2026

Clara

Front desk was extremely rude. That wasn't the worst part, the room was filthy. Over 300 dollars and I wouldn't even shower in the room. Went to wipe up the carpet and there was red all over the towel. Who knows what it was. Just disgusting the entire room. Horrible experience all the way around I will never return back here. For $500. I think you spent with food for one night at this place we can go so many other places and get treated so much better and sleep in a clean place.

10/10

Exceptional

21 Jul 2026

Lesley

My Family and I enjoyed our stay very much! Clean, comfortable, vibrant and polite staff, the activities, food, easy access to everything and the adult space was awesome! We will definitely be back again, we're already planning for xmas time!

Friends_and_family Family

2/10

Poor

21 Jul 2026

Steven

Awful, got a room where second floor so hot could not sleep, had to sleep on floor downstairs, my 3 year old grandchild got yelled at in waterpark for doing nothing, the hot tub was full of kids could not relax, life guards did nothing. There was so much more, spending 3k for 5 nights you would think everything was 5 star, NOPE NOT EVEN

Family_with_children

10/10

Exceptional

20 Jul 2026

Elizabeth

The room was big enough to fit our family of 5. Was pleasantly surprised to find the second bathroom on the second floor.

10/10

Exceptional

20 Jul 2026

Jennifer

My family had a great time! Thank you for the smooth check-in! We arrived earlier than expected and we able to get into our room right away! The kids (age 6-11) all had a wonderful time at the water park and in the outdoor pools. We took a trip to Lake Geneva (7 minutes drive) for dinner and walked around the lake for a bit and returned to enjoy the water park until 9pm. We appreciated the food options at the park. My kids are looking forward to returning soon!

Family_with_children

8/10

Excellent

19 Jul 2026

Jessica

The lodge was family friendly and kept the kids entertained for the day we stayed.

Family_with_children

10/10

Exceptional

19 Jul 2026

Leslie

The room was like a spacious apartment I live it nice and clean and sitting on the balcony so serine I give it a 10 out of 10 I will be returning

Family_with_children

10/10

Exceptional

19 Jul 2026

Lutgarda

Good for family

10/10

Exceptional

17 Jul 2026

Luxinyu

Large room!

Self

4/10

Poor

16 Jul 2026

Dawn

We got a 2 bedroom suite which consisted of a room upstairs. The temperature up in that bedroom was 84 degrees and NEVER cooled off. I travel with a digital thermometer due to a child with health issues. We are able to measure, air temp with it. The hotel did bring us a fan to use. Which helped a bit but for price I paid, we shouldn’t have to resort to that. Unfortunately it was just to hot to even sleep up there. Another issue was cleanliness. We found a sock, from the previous guest, on one side of the bed. Not under the bed. So did they actually vacuum in between guests? how did they miss the sock. Another issue was dried lipstick on one of the coffee cups in the kitchen area. Lots of hair in bathtub. Also , not sure if the air conditioner is set this way or if there are some sensors in the room, but whenever we left the room, we would come back to a warm room of 78 degrees and the thermostats were set at 78 degrees but yet we left them at 70 degrees. Who changed the settings while we were gone????? Not the best feeling when being outside all day in 95 degree weather. Would take hours to cool the room down. We actually considered leaving a day earlier due to having paid for a 2 bedroom and not able to use it. Pools were clean which was a positive. On the fence if I would return here again. Definately would not take the 2 bedroom suite again. I will add, all staff was very nice and pleasant, and the texting option of communication was a great plus.

Family_with_children

10/10

Exceptional

15 Jul 2026

Christian

Could’ve done better with the food service

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Miranda

Couldn’t find my reservation on arrival. Had to wait 10-15 minutes for manager to find it.

10/10

Exceptional

14 Jul 2026

Adolfo

Very clean room

Family_with_children

6/10

Pleasant

14 Jul 2026

Ashley

I was impressed with the number of life guards on duty. I was not impressed with the amount of garbage (bandaids/plastic) floating around and stuck to areas in the water park. The TVs were very outdated, an accessible tv guide on the tv or streaming capabilities would have been appreciated. Our bathtub was also quite dirty.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

tiepeng

good

10/10

Exceptional

10 Jul 2026

Brandon

Very family friendly, kids had a blast.

Family_with_children

8/10

Excellent

09 Jul 2026

Wylie

The resort was more clean than I expected, but some aspects/fixtures were a little dated. Water Park was a blast and felt very safe.

Family_with_children

10/10

Exceptional

07 Jul 2026

Rachel

We love Timber Ridge. My 5 and 7 year old boys are outgrowing the small water park, but we have had fun traveling here for the past 3 years.

10/10

Exceptional

07 Jul 2026

Candice

We have been staying at Timber Ridge for several years now. We love the waterpark for the kids, the food selection, friendly customer service, and the close location to downtown!

Family_with_children

6/10

Pleasant

06 Jul 2026

Daniel

Room hasn’t been updated in years. Carpets, bathrooms, and kitchen are dingy and old. Loft AC not functioning. The water park is great but rooms are in need of major renovations.

Family_with_children

10/10

Exceptional

06 Jul 2026

Tomasz

only ok

8/10

Excellent

05 Jul 2026

Lena

We love it! Our family visit e very year!I there was nothing i didnt like .I would love to see hand sanitizer stations through out especially by the arcade.A suggestion ....switch to a water proof door key. At great wolf the kids wrist band gave them access to the pool and served as the door key for the hotel room. Thanks

Family_with_children

10/10

Exceptional

05 Jul 2026

Holly

Clean rooms, comfy beds,lots of space for all!

Family_with_children

10/10

Exceptional

04 Jul 2026

Carolina

Clean and good staff

10/10

Exceptional

03 Jul 2026

Velma

My family and I had a wonderful time. Everything was perfect. Staff very nice and helpful. Definitely, will be returning.

Family_with_children

6/10

Pleasant

30 Jun 2026

Jersell

I mentioned that I was a Gold member per Expedia instruction to receive perks but received none. We also notified front desk about the loud noise from the room upstairs as it was already 11pm and people are still being loud. No actions were done. Probably won’t be back in this property.

Family_with_children

8/10

Excellent

27 Jun 2026

Rangel

Ok stay over all

Family_with_children

10/10

Exceptional

25 Jun 2026

Kathia

Mis hijos quedaron encantados, hace falta un poco mas de limpieza en la cocina de la habitacion pero estuvo bien

Family_with_children

10/10

Exceptional

24 Jun 2026

Nianjuan

Good

Family_with_children

8/10

Excellent

22 Jun 2026

Jill

Everything was great while we were there. Unfortunately, my daughter got some sort of bacterial infection, most likely from being in the water and keeping a wet bathing suit on for too long.

Family_with_children

10/10

Exceptional

21 Jun 2026

MARGARET

Very impressed with the speedy check-in in the room, kitchenette and separate bedroom and living area.

Family_with_children

10/10

Exceptional

20 Jun 2026

Sabrina

Our room was great and very clean! The staff was so nice and was great with my toddler. Waterpark was amazing for my little one!

Family_with_children

2/10

Poor

19 Jun 2026

Eman

Staff was so rude, especially the Supervisor. We tried to extend the night. They checked us out and we paid the resort fee twice and they put it on Expedia. They said it’s more cheapap if you don’t do it through Expedia for the first night kids only played two hours for $300. We tried to extend the night so they can play one that’s what happened. We checked us out no 50% not 25. Nothing like the commercial I always go every year but this year was horrible. They don’t even have water bottle in the fridge supposed to be for free.

Family_with_children

10/10

Exceptional

18 Jun 2026

Tricia

Immaculate property! Super fun for both the kiddos and adults!! Highly recommended!

Family_with_children

6/10

Pleasant

18 Jun 2026

Rochelle

The bedding in our room was stained, and the accommodations felt quite outdated. Overall, the room was not as clean as I would expect given the price of the stay.

Additionally, for a resort that markets itself as family-friendly, I was disappointed by the lack of accommodation for breastfeeding mothers. I had to speak with a manager regarding the storage of breast milk and was informed that this was not something they typically provide assistance with. This created an unnecessary challenge during our stay and did not align with the family-friendly experience we anticipated.

Family_with_children

10/10

Exceptional

15 Jun 2026

Beth

The staff were incredibly good. Anything you need... Just call the front desk and it will be at your door within a few minutes. I thought the price was a bit steep but the stay was very good 👍

Family_with_children

10/10

Exceptional

12 Jun 2026

Allison

Amazing location and waterpark. Rooms were very nice and clean. Spacious space for the three of us. The waterpark was amazing and not too busy. I liked the fact that you can’t get day passes for the waterpark like a lot of the other waterpark/hotels do now.

Family_with_children

10/10

Exceptional

12 Jun 2026

Elizabeth

Great family place and staff. We hadn't been there in 4 years and a staff member came up and said she had remembered us from years ago and how grown our boys were from then! I was amazed that she remembered us! Very personable and helpful many staff members were. Probably one of the best times I have had at a hotel/resort.

Family_with_children

10/10

Exceptional

12 Jun 2026

Nestor

Clean room early check in, parking, good food, nice staff

Family_with_children

10/10

Exceptional

08 Jun 2026

Jillian

Looove our stays at TimerRidge, always a great time!

Family_with_children

10/10

Exceptional

05 Jun 2026

Fallon

I loved staying at this resort. The rooms were really clean. I loved the full size refrigerator and stove. The Waterpark was nice and clean. The kids had a great time!

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Melissa

We had an amazing time

Family_with_children

4/10

Poor

01 Jun 2026

eliabeth

Loved the staff the place is worn out needs renovation not worth what I paid

Family_with_children

10/10

Exceptional

01 Jun 2026

Christopher

Awesome stay

Family_with_children

10/10

Exceptional

31 May 2026

Cristina

Convenient location, great suite, and delicious food. Will be back again.

Partner

10/10

Exceptional

30 May 2026

Shannon

Very fun stay for our family. This was great for families of all ages and activity levels. Make sure you use every fun activity this place offers from free (activity center, petting zoo, hiking/walking) to paid (arcade, water park, spa)!

Family_with_children

10/10

Exceptional

29 May 2026

Angeles

💚🤍❤️

10/10

Exceptional

29 May 2026

Shenell

You can always get your bang for your buck! Always a happy camper

10/10

Exceptional

26 May 2026

David

The resort was better than expected! My grandkids loved it! The room was clean and cozy! There are restaurants just down the street a few minutes away in downtown Lake Geneva!

Family_with_children

6/10

Pleasant

26 May 2026

ARUNDHATI

When went to check in room was not ready. They asked us to wait for 30 minutes. After 30 minutes I went to asked how long the person literally ignored me kept taking other customers. Was issue with hot water not coming in the rooms at evening when everyone is returning from waterpark.

Family_with_children

10/10

Exceptional

25 May 2026

Hector

Great and affordable fun for a family with little ones. Rooms were very practical

Family_with_children

10/10

Exceptional

25 May 2026

Aristeo

Everything was great

Family_with_children

10/10

Exceptional

25 May 2026

Vianna

Everything was amazing about this place! The food was exceptional at one the of the restaurants, but the wait was kind of long and there wasn't alot of people. The breakfast restaurant on the property got filled up really fast so we had to do breakfast elsewhere. Other than that everything was amazing and I'm looking forward to doing it again!!!

Family_with_children

8/10

Excellent

25 May 2026

Annamarie

I like the pools and the indoor food in the waterpark. The room was good except the bedroom door didnt lock and on the second day there was no hot water in shower but I called front desk and no answer. Luckly I got a text from resort and I told them the issue and the water was getting resolved. My kids enjoyed the arcade and we got 2 free game cards at check in. I also like the shuttle to the horse trails. 45 a person to do the trails. And there is a free petting zoo with goats.

Family_with_children

10/10

Exceptional

25 May 2026

Hanna

I was helped by Yolanda the front agent desk, when its time still 11.47 am, she let me checked in to the room. Meanwhile,the check in time its start 1.30pm. Thank you so much, really appreciated! We'll back to timber ridge soon!

Family_with_children

4/10

Poor

25 May 2026

Ryan

check in took at least 45 mins, since there's only one desk clerk do8ng the check in. Not enough towels inside the room for 6 people. The upstairs bathroom had 2 shampoos and 1 conditioner, but no body wash. On top of these, there's no hot water at 8PM because of a boiler issues per the frontdesk. So, my kids didn't get to shower at night, after coming off of the pool which is full of bugs! I want the manager of this resort to be aware of this herendous experiences and I want compensation for these issues!

Family_with_children

10/10

Exceptional

24 May 2026

Leidiana

This resort is 100 percent family water park bowling for the kids arcade we enjoy are staying

Family_with_children

8/10

Excellent

23 May 2026

Hyon

The room was not cleaned well and the hallway smells unpleasant

Family_with_children

10/10

Exceptional

17 May 2026

Chad

Good family fun

10/10

Exceptional

12 May 2026

Tricia

Kathy in the gift shop was fantastic. And Yolanda at the front desk.

Family_with_children

10/10

Exceptional

04 May 2026

Lisa

Very nice accommodations

Family

10/10

Exceptional

04 May 2026

Jonathan

We've been coming here for years now before the process started going up and we still love it.
Pros: the room super spacious for our family of 4, the pool water was warm on the last day of our start, the food at restaurant was amazing and the staff was all super nice and respectful.

The cons: the rooms need updating, shower faucet was loose and moving around enough that my 2 year old kept messing with it. The 1st night we asked for a pack n play bed for our baby and more pillows and blankets and we never got them until the next day when I had to call again, the knife in our room looked like it had been there since the building opened. It was severely shredded on one side. And in the child Waterpark splash pad where the bucket comes down with water there's about 5 big pieces of foam missing where the concrete is exposed underneath the water where someone can get hurt.

In total I love this place we will be coming back I just figured if your going to start raising the prices and almost pay the same you would if you were at the dells then maybe some updating is in order.

Family_with_children

6/10

Pleasant

03 May 2026

Monika

My suite was not properly cleaned. There was hair in the tub, sticky kitchen floor.
Kept getting annoying texts to rate my stay etc.

Self

10/10

Exceptional

30 Apr 2026

Daniel

Nice and as expected

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

CIERA

Whole thing was a nice experience my family’s first time there very nice property

Family_with_children

10/10

Exceptional

28 Apr 2026

Amanda

We love Timber Ridge and always enjoy our stay!

Family_with_children

10/10

Exceptional

27 Apr 2026

Vaidas

Family friendly

Family_with_children

10/10

Exceptional

26 Apr 2026

Gina

Was very nice and not overcrowded

10/10

Exceptional

26 Apr 2026

walter

The staff were all friendly but also very helpful. We took two of our grandchildren and thoroughly enjoyed it. The arcade man was very kind and explained everything. After a nice dinner, we walked over to see the horses next door.

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

Sophia

The establishment was nice and the room was nice but some of the staff were not very helpful and I felt they were being unexplainable rude to my family and guests making up rules for us specially.

Family_with_children

10/10

Exceptional

20 Apr 2026

Svetla

Great memories!

10/10

Exceptional

19 Apr 2026

Patricia

Great staff

Family_with_children

10/10

Exceptional

19 Apr 2026

Kimberly

Love this place. Been coming for over 18 years!! Perfect for the younger ones and very gery family oriented!

Family_with_children

10/10

Exceptional

19 Apr 2026

Stephanie

The staff was super friendly and accommodating. The hotel room and grounds were fairly clean. Overall my family and I had a great experience.

Friends_and_family Family

6/10

Pleasant

18 Apr 2026

Nautika

Nice waterpark

Family_with_children

10/10

Exceptional

17 Apr 2026

Meliza

Great activities!

Family_with_children

10/10

Exceptional

16 Apr 2026

Mary

Very nice place. Took grandkids for spring break. Didn’t know needed reservations for their restaurant. Keep that in mind. Nice clean. Needed to ask for additional blankets for sofa and bed. Would definitely return.

Family_with_children

10/10

Exceptional

13 Apr 2026

Jacquie

Beautiful property, stay was amazing from start to finish

Family_with_children

6/10

Pleasant

12 Apr 2026

Patrick

Rooms are just okay, very dated and beat up a bit. Water Park is nice and clean though.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Eddie

We had a good time. Rooms are nice size and mostly clean. Water park was fun, especially for the little ones. There toddler area was great. Not the best place for older kids. The restaurant has decent food

Family_with_children

10/10

Exceptional

10 Apr 2026

Marcos

Es un buen lugar para que los niños se diviertan, disfrutan de las instalaciones con suficiente seguridad.

Friends_and_family Friends

8/10

Excellent

09 Apr 2026

Reyna

Everything was great. We went there to celebrate my daughter’s birthday in March and she had a blast. I also noticed they have daily things to do which was extremely fun and organized. The only thing that my partner and I were not quite satisfied was the food. But other than that such a great getaway spot for kids and parents.

10/10

Exceptional

09 Apr 2026

Ieshia

Stay was amazing and fun. Activities for all ages were so cool!

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Tammy

Everyone was very attentive. The check in was amazing. They really think of the kids.

Family_with_children

10/10

Exceptional

07 Apr 2026

Luel

We have satisfied with every thing.

Family_with_children

8/10

Excellent

07 Apr 2026

Andrew

Staff were wonderful, room was very clean, amenities were very good, only issue we had was our tv was not working, front desk agent said that it was an issue with Spectrum

Family_with_children