Name: Claridge Hotel
Address: Tucuman 535, Buenos Aires, 1049, AR

2/10

Poor

02 Aug 2026

cheri

This is not a five star property as listed on Expedia or on their own website. It is a stretch to call it. A three star property. That’s the first issue.

The second issue is the Photos absolutely do not represent the current condition of the property. It is an absolute bait and switch in regard to photos.

The third issue is the condition of the rooms and the condition of the gym. We reported this to the property and they showed us two other rooms that were in worse condition. They then changed us to a suite which was larger, but the condition was just as poor. Rust and mold in the bathrooms. Torn wallpaper. Holes in the blankets. Stains on the carpet. Just to name a few issues.

The gym? Terrible! We booked this property partially based on the online photos of the Jim as we are in training right now. Equipment doesn’t work. Equipment is rusty and not cleaned. Pins missing in the weights. Exercise and that’s covered in mold. Mold and stagnant water in the water cooler tray. Water flowing through the ceiling onto the floor. Just a few examples.

The location for this property is very good and central to what we wanted to do. That was perhaps the only positive of this day unfortunately. I cannot currently recommend this property for any reason.

8/10

Excellent

22 Jul 2026

Alberto Sebastian

Me he hospedado muchas veces. Siempre está bien en general, con detalles a mejorar pero bien. La última vez lo estaban renovando bastante, eso deberian avisarlo, estaban en plena obra. El desayuno está muy caro para lo que es y lo que vale un desayuno en cualquier lugar de bs as, antes era mas coherente el precio, ahora algo caro. Despues todo ok.

8/10

Excellent

22 Jul 2026

Todd

Great hotel but lacking bar, restaurant and out of season pool during winter

10/10

Exceptional

08 Jun 2026

Dylan

Great place

Friends

10/10

Exceptional

10 May 2026

jose

Did not have breakfast at the hotel.

Family

6/10

Pleasant

21 Apr 2026

Bryan

Booked at last minute.
Has g good feel about it and located in a great spot.
Rooms are tired but not that bad considering the room rates. I would stay here again.

Self

6/10

Pleasant

18 Apr 2026

Eliahu

It’s not a 5 stars hotel
Good location that’s all

Partner

10/10

Exceptional

09 Apr 2026

german

All ready to have a good time at the best location in Buenos Aires

10/10

Exceptional

07 Apr 2026

John

No issues

8/10

Excellent

06 Apr 2026

Jorge Alberto

Staff excellent

Self

8/10

Excellent

25 Mar 2026

Emerson

Clean room, clean bathroom and very comfy bed.

10/10

Exceptional

17 Mar 2026

Luis

It was excellent

Self

10/10

Exceptional

08 Mar 2026

Jan

This hotel is a grand old lady! It is in great location and has a swimming pool. I had stayed there a couple of years ago and knew my husband would like it. He loved it!

Partner

6/10

Pleasant

28 Feb 2026

Robert

I have been staying at the clairidge hotel a few times a year since 2006
For some reason my reservation date I booked on expedia was the day after I arrived
They refused to change it to the day I arrived
So I paid two days. Honestly the place is getting pretty run down. Will find a new hotel

Self

6/10

Pleasant

28 Feb 2026

Marijan

No

Self

4/10

Poor

21 Feb 2026

Angel L

I could hear the people in the next room through the air vents. Privacy concern for me.

Self

8/10

Excellent

16 Feb 2026

William Abel Perez

We spent two nights with the family in two rooms. It is indeed an old hotel, but very clean. Excellent and friendly staff and a good breakfast. But the most important thing is its location in the center of everything. If it were to undergo a major renovation, it would be the jewel in the crown.

Leisure Family

8/10

Excellent

15 Feb 2026

Angel

Yes

10/10

Exceptional

12 Feb 2026

Ronald

The hostess was very polite and professional. Made sure I understood everything. No issues

Leisure Partner

6/10

Pleasant

11 Feb 2026

Kostadin

This is not five star hotel , but priced and located it’s Ok

8/10

Excellent

10 Feb 2026

Eric

Staff were great and the hotel would have been an icon in its time. Location is great and it’s very walkable. It’s a decent value but needs a remodel/upgrade soon.

8/10

Excellent

24 Jan 2026

Mike

Great location and decent facilities

Partner

10/10

Exceptional

18 Jan 2026

Diana

Very pleasant and efficient receptionist

Leisure Self

4/10

Poor

12 Jan 2026

Francisco Javier

It wasn’t really what I was expecting, old tvs, not really friendly waiter or waitress, the only friendly person I met was the chef while he was refilling the buffet.! Great old architecture, the walls in the rooms are dirty, not really even 4 star hotel.

10/10

Exceptional

11 Jan 2026

Ana

Great customer service!

Business_and_leisure Partner

8/10

Excellent

04 Jan 2026

Harry

Staff was great and the front desk spoke English perfectly. They gave us a wonderful dinner restaurant suggestion. The room was clean and quiet and conveniently located. The shower head needed a simple replacement.

Leisure Partner

8/10

Excellent

29 Dec 2025

Nestor Eliecer

Excellent place …

Leisure Family

6/10

Pleasant

27 Dec 2025

Marcelo

The price was not high, but the photos on Hotels.com do not reflect reality. The facilities, especially the bathroom, show clear wear and lack of maintenance. This does not match a 5-star hotel, it feels closer to a 3-star experience. The staff, however, was very friendly and helpful.

Partner

10/10

Exceptional

24 Dec 2025

Hameed

Staff and building was excellent, area is very old and historical so city needs to do their part

6/10

Pleasant

17 Dec 2025

Verified traveler

This is not a 5 star hotel, maybe 3. A receptionist told us that the hotel is 80 years old and has been 5 star all this time. You will feel that 80 years, everything old and outdated. The location is good, everything nearby. Staff is good as well.

Partner

10/10

Exceptional

08 Dec 2025

Jasmin

Todo excelente

2/10

Poor

07 Dec 2025

Pallavi

Old hotel

Leisure Family

8/10

Excellent

30 Nov 2025

Susan

Older hotel with rooms that could use a bit more love. Good location for exploring different parts of the city.

Leisure Family

4/10

Poor

27 Nov 2025

Barbara

This hotel is older and desperately needs an update. Leather chsirs with cracks and splits. Short staffed and the resturant doesn't have a good variety of food.

Business Self

6/10

Pleasant

15 Nov 2025

Avery

This hotel has a lot going for it, and you can tell it was the place to be in its heyday. That said, it feels a bit worn down now. The room was very clean but not soundproof, and there weren’t many outlets. The TV would randomly turn on to a static screen every morning at the same time (maybe it’s haunted… not mad if it is!).

There was also a hiccup with our reservation: we received a text saying we were due to check out even though we had two nights left. It was an honest mistake, but it did throw off part of our tour day.

I’d recommend this hotel if you’re looking for something basic, but go elsewhere if you want a more elevated experience.

Leisure Friends

6/10

Pleasant

13 Nov 2025

Luke

Room was fine, but plugs near the bed didn’t work and the WiFi was unreliable

6/10

Pleasant

20 Oct 2025

Jessica

Located in a convenient location. Okay hotel, though I wouldn’t say it is a 5 star as advertised.

Leisure Partner

10/10

Exceptional

29 Sep 2025

ROBERT

Everything was close and easy to get to, even if walking. Customer Service was great.

Partner

10/10

Exceptional

30 Jul 2025

Gerardo

Great customer service

Business_and_leisure

10/10

Exceptional

18 Jun 2025

Shirley L

A wonderful hotel! We have atayed here at least 5 diffrrent times, when we can get to Argentina . Just off of Florida St., so gery accessible to stores, restaurants, etc They speak English as well as Soanish. Highly recommend it!

Partner

2/10

Poor

06 Jun 2025

Andreas

Bad internet connection and when I wanted to cancel
They charged me the full days but I left anyway.

8/10

Excellent

27 Mar 2025

john manuel

The property is \"Vintage\", and has all the charm and character of such. In some areas it shows its wear. Still overall it was a very good stay. The staff was very helpful and friendly. The location was great.
Walking distance to many sites, shopping, restaurants etc.

6/10

Pleasant

17 Mar 2025

Irina

The Claridge Hotel in Buenos Aires has a classic charm but shows signs of wear and tear. The floors, bathroom, and overall interior appear distressed, which might not meet everyone’s expectations. However, the staff and service are excellent, making for a pleasant stay overall!

Leisure Self

10/10

Exceptional

13 Mar 2025

Allan

Welcoming and friendly at reception. Rooms were ready early! Pool was clean and very refreshing. Pool bar and food was so convenient and enjoyable!
Beds were comfortable too!
Made our last day in Buenos Aires so pleasant.
Thank you Claridge Hotel

Leisure Friends

10/10

Exceptional

11 Mar 2025

Debbie

The pool was a welcome addition to our stay. We enjoyed our time relaxing by the pool and the attendant was awesome. The breakfast buffet was good and convenient. The receptionists were very friendly and answered all our questions.

Leisure Friends

10/10

Exceptional

07 Feb 2025

Andrew

Very nice suite!

Leisure

10/10

Exceptional

04 Feb 2025

Patricia

Liked the old world colonial charm and enjoyed the convenient outdoor pool and health club.

Leisure Family

10/10

Exceptional

04 Jan 2025

Pelisa Gozo

Location

Business

8/10

Excellent

14 Dec 2024

Gaston

The trash for the street is collected right next to the hotel and not all the trash is in the containers.

Business_and_leisure Self

6/10

Pleasant

14 Dec 2024

Luis

The only stars go to the front-desk, restaurant/bar and house-keeping team who are true hoteliers and do their best to make guests comfortable with few if any tools.

This is a poorly micro-managed hotel chain from the very top to the point that the first night we arrived the electricity was gone, we asked to move hotels, without light we couldn't shower or plug my medical machine to sleep with.. we were denied refund or anything on the basis of \"it is beyond our control\". I agreed with the front agent but said it is also not the fault of the guest who paid in full for a room with electricity... didn't mean anything, no water in the room and not a functioning fridge due to electric failure in the whole building, so I asked for a bottle of water, got told they sell it at $3.2 for a 300ml one. That's when I understood, no matter what the hotel staff does to help guests, the upper management of this chain is just a horrid money grabber with absolutely no understanding of hospitality.

Will never stay at another hotel in this brand, they are an obscure unknown brand and as far as they treat guests like this in dilapidated properties where they should rather be far more proactive in order to retain biz, they will remain a dungeon struggling to make budget, they just don't deserve better, the staff here needs to look elsewhere for a true career in hotels.

I worked in hotel management for 15 years myself and never saw such irresponsible attitude even from 1 star beach motels.

Business Friends

4/10

Poor

11 Dec 2024

MARIA

3 Star Hotel

This is by no means a 5 star hotel. If any, a 3. The room is old, the few furnitures like desk and chair were old, no pictures on the wall, and the tv is super small. The bathroom small and old fixtures, with barely enough room to walk. The towels are so old that it actually scratched the sensitive parts of my body. All this is fine if they didn’t charge a 5 star price. The one positive attribute was location, one block from the main pedestrian street. Oh, don’t bother paying for breakfast there, no fresh breads and decent hot food with the $25 US dollars, I wasted my money, sadly to say.

Friends_and_family Family

8/10

Excellent

03 Dec 2024

Deidre

Good for a night stay

10/10

Exceptional

26 Nov 2024

Gerardom

Excellent location, staff, cleanliness, bar and more at a more than fair price

Business_and_leisure Family

10/10

Exceptional

10 Nov 2024

Kevin

Nice old hotel at a wonderful price. Friendly staff and close to the areas of interest for me. Comfortable room!

6/10

Pleasant

30 Oct 2024

FRITZ

Old and tired

The hotel is just really old and tired. In other words ; it’s falling apart. The floor in the gym is broken in various areas, no remotes for aircon or tv to be found. It’s very disappointing.

Partner

8/10

Excellent

24 Oct 2024

Andrew

Would stay again

Really good value but a little worn and noticeable noise transfer between rooms. Has the bones of a high quality hotel that was grand in its day, that’s noticeable in the quality of materials.

Friends_and_family Family

10/10

Exceptional

22 Oct 2024

Gerardom

Service was very good and employees very courteous and willing to please. Keep up the good job!👍

Leisure Family

10/10

Exceptional

19 Sep 2024

Manuel

Generally speaking good

Business_and_leisure Self

6/10

Pleasant

13 Apr 2024

Dalmiro

Muy ruidoso! Al tirar la cadena del baño de una habitación cercana a la nuestra se escuchaba en nuestra habitación. El inodoro hace mucho ruido. Las almohadas podrían ser mejor. El resto estaba bien

Partner

6/10

Pleasant

26 Feb 2024

Gideon

Location

Leisure Partner

8/10

Excellent

17 Feb 2024

Robert

Charming but in need of some care

Well-located with lots of Old World charm such as the wood-paneled bar area off the lobby, the Claridge could nonetheless use some attention to detail and a cosmetic touch-up. The service in the bar was chaotic and slow despite a lack of customers, and the room had no clothes hangars in the closet. The bathroom was clean and serviceable but very small. The pool was welcome in the heat and the gym had plenty of equipment. As a clock fan, I appreciated the working English grandfather clock in the lobby.

Partner

10/10

Exceptional

04 Feb 2024

Daniel

Exxcellent

Business_and_leisure Self

6/10

Pleasant

25 Jan 2024

Robert

Certainly a 3 star at best. Property is old and needs massive renovations but location is pretty central with lots to do. My room card didn't work ever and the staff was all to willing to NOT fix the lock or change rooms. Def could use a good cleaning too.

Leisure Self

4/10

Poor

07 Jan 2024

dr james craig

Moved to another hotel after 2 nights.

10/10

Exceptional

23 Dec 2023

Mary Grace

Great location for shopping & close to landmarks!

Leisure Partner

10/10

Exceptional

04 Dec 2023

Eduardo

Central location

Leisure Self

2/10

Poor

24 Nov 2023

Natalia

El hotel definitivamente no es 5 estrellas. Las habitaciones son viejas, los baños con poca iluminacion y la bañera con areas rayadas.
El gimnasio descuidado, sucio, colchonetas manchadas.
El desayuno igual todos los dias.
El wifi se desconecta (es intermitente)

2/10

Poor

28 Oct 2023

Reegan

This property has a lovely renovated lobby, but the positives end there. It’s advertised “English-style” room was quaint, clean, and had everything I needed; however, it was quite dated. There was cracked, peeling plaster around the perimeter of the ceiling moulding that was falling. The air conditioning did not work. The taps in the bathroom and shower had to be turned so far to turn on that they would detach if I wasn’t careful. These things are minor, and it is a well located hotel with friendly staff. I am bothered to complain because the ONLY REASON I booked this hotel for approx $250 CAD for the night was for the beautiful pool and outdoor space advertised in the photos here on Expedia and their own website. It was 30 degrees Celsius daily for the two days of my overnight stay, and it was a long trek of travel, so I was rewarding myself. However, when I changed to my bathing suit and went to ask the front how to find the pool area I was told that the pool was “closed for the season” because “it’s winter.” When I said I only booked for this reason, no compensation or refund was offered. The language barrier of course is a factor here, but I am quite disappointed as I would not have spent this kind of money without a pool (since the room alone was in no way worth that!). Breakfast is not included either.

Leisure Self

4/10

Poor

01 Aug 2023

Javier

Good Photoshop work, the hotel is very dirty and does not look anything like the pictures. The walls are very thin, you can clearly hear every room around yours. Also, my computer was briefly stolen in the lobby by someone taking my backpack while I was distracted for a second, the person left a similar backpack in its place, but I noticed a small difference, ran to the thief who was at the revolving door and started yelling at him, he dropped the backpack and fled. What surprised me is no one in the hotel staff that saw what happened seemed to care about the incident.

Leisure Family

8/10

Excellent

24 Jul 2023

Antonia

It is a nice hotel, very well located and excellent breakfast

6/10

Pleasant

24 Apr 2023

Claudia

The cleaning of the room and the towels, very poor 😢

Business_and_leisure Self

8/10

Excellent

24 Apr 2023

Vanda

Claridge is a lovely little hotel with wonderful staff and service. I loved the decor in the reception area and the restaurant and bar. The rooms were spiotlessly clean and the bathroom had all the amenities and great space. We stayed for a week and I'd recommend it highly to others! Thank you, Vanda from Guyana.

Business

6/10

Pleasant

12 Mar 2023

Jean

Water system was terrible — very difficult to control water temp due to bad faucets. Room very bare— place needs to be renovated

Leisure Friends

10/10

Exceptional

07 Mar 2023

George

Property is half block from Calle Florida, two blocks from Galerías Pacífico, six blocks from Teatro Colón, and eight blocks from Plaza de Mayo. Convenient and walkable to much of central Buenos Aires.

Nice pool in the summertime, but not kid friendly. Most of pool is 7 foot deep, and even shallow end is 4 feet. No lifeguard, so kids should be with an adult and be good swimmers.

WiFi is mediocre. Works well when not busy, but is quickly overloaded much of the day.

Hotel is a bit shabby, with some obvious deferred maintenance, typical for Argentina which is currently suffering very high inflation.

Hotel staff is friendly, helpful, and very attentive.

I consider this a great property for my wife and I. But people with young children should go elsewhere. Probably was a 4 star hotel 20 years ago, I would rate it as a 3 1/2 star today.

Leisure Partner

8/10

Excellent

28 Feb 2023

Jeffrey

The property was nice, however the staff was excellent. Sergio at the pool area was very helpful and was very sweet. He made up for the very average WiFi and breakfast which was very average. I’d stay there again only because of Sergio. Thank you, Jeff

Leisure Partner

2/10

Poor

18 Feb 2023

Courtney

this was one of the worst “5” star hotels I’ve stayed in. First, the area is not as safe as many areas to roam at night. So area wise, you can do much better. Then, some of the worst highlights include a lack of fitted sheets on the mattress (literally at times was sleeping on a bare mattress), musty old smelling rooms, a gym where a bike doesn’t even work and they don’t offer water, and then the best part of all, the lack of Wi-Fi. Yes, they claim they have Wi-Fi. They have about 6 networks all of which don’t even allow you to load a single webpage properly. When asking the front desk about it, the response is “just use the other one”. Clearly reading other reviews this is a known issue at this establishment they just don’t want to pay to fix. I would HIGHLY recommend you take your money elsewhere. Do not stay here. Do not be fooled.

Leisure Partner

4/10

Poor

30 Jan 2023

Jose Esteban

Sadly i did not like my stay at the property. The hotel is quite old, in the description it lists the beds as twins but they were individual.
The humidity in the room is very high, and probably the same throughout the hotel, that's why there's a smell to it.
Wi-fi is very spotty in the rooms, some people would stay in the lobby to be able to use the wi-fi.
AC was not working properly too.
Amenities are great, pool and gym but other than that, it wasn't a great stay.

Leisure Family

10/10

Exceptional

27 Nov 2022

Maria

Hidden Gem in Buenos Aires

Claridge Hotel is an old timehotel in the banking district. Very close to Casa Rosada and all the shops ofCalle Florida.
The staff at the hotel is amazing.
The decor is authentic, but it would benefit of an full refurbishment of the all common areas. The rooms have been upgraded and they look lovely.
The hotel still retains al the original taps and furniture which makes it soo special.
The pool is seasonal, but due to the end of November being usually warm in Buenos Aires, it should be open from Nov 20th rather than from December 1st.
I had a Livy stay and will book again!

Self

4/10

Poor

20 Nov 2022

Daniel

The AC unit didn’t work properly. The hotel is located in an arrea that isn’t very safe. Rooms were ok but the hotel in general needs a lot of improvement

Leisure Family

2/10

Poor

12 Nov 2022

Vincent

Would not recommend. Needs upgrades and maintenance. Missing a lot of small things for a 4 star hotel. Rooms are small, bathrooms even smaller. Internet was very very problematic, could not stay connected for very long. Much better hotels in the city for about the same price.

Business Friends

10/10

Exceptional

14 Jun 2022

JOSE LINO

Good attention and very polite

8/10

Excellent

27 Apr 2022

SERGIO

The staff people were great in helping out with whatever we needed!!

Leisure Partner

10/10

Exceptional

06 Dec 2021

Verónica

Beautiful hotel

Leisure Partner

8/10

Excellent

23 Mar 2020

Jill

Attention needed the

We waited over an hour for our room to be cleaned and had to go to the front desk twice. The following morning we left at 3am for a flight to Iguazu Falls. We were being met at the airport which was the start of our tour so we asked for a bagged breakfast as we had prepaid for breakfast. We were told it would be waiting for us, but the front desk didn't have anything. We had to ask our tour guide to stop so we could get something to eat before starting the tour..we walked 15 miles that day. We also asked housekeeping for additional towels one day, they never arrived. When we left I checked out without any questions on how our stay was or pleasantries of any kind. With exception of one gentleman the front desk was very standoffish. The location was good for shopping and had a great restaurant up the street, but there is a sex shop across the street. Breakfast was good, but they had a leak in the ceiling of the dining room one morning and had to close off a good portion of the room. While in the bathroom we could hear our neighbors like they were standing next to you. It's an older hotel that could use some TLC.

Friends_and_family Family

6/10

Pleasant

07 Mar 2020

CLEIDE B

BsAs 2020

I was very disappointed with my experience at the Claridge Hotel on Tucumán. I took 3 of my engineers to visit suppliers in Argentina; it was their first visit to South America. The pictures of the rooms on the website are very deceiving. WiFi in the rooms never worked and we had to conduct our business in the lobby. First night, one of the beds broke; keys to doors had to be inserted several times to open doors; carpet in the rooms are horrible and the night staff very unfriendly. The only positive comment goes to Cristina, the housekeeper, who’s was very accommodating and friendly.
We are not returning to this hotel on our next visit to Buenos Aires.

Business

10/10

Exceptional

05 Mar 2020

Sergio

Old charm Value

Had a wonderful time and Tomas from the front desk made it even better with his top quality and professional service. It was a real pleasure working with him. The hotel was very nice, clean and comfortable. Certain areas of the hotel are under utilized and could have been open for guest to enjoy (terrace on 2nd floor and the Bar) Overall a great value.

Friends_and_family Friends

6/10

Pleasant

29 Feb 2020

Verified traveler

On desperate need of renovation, great location, classy history but run down...

Leisure Partner

10/10

Exceptional

23 Feb 2020

Chad

This property is close to almost everything, walking distance to downtown. The staff was really helpful in finding places to eat and making reservations. This was my second visit to this hotel and the only place I will stay in Buenos Aires from now on. The building is old but it is very well maintained. It definitely has a historic feel to it.

Leisure Partner

10/10

Exceptional

20 Feb 2020

Rod

Love the Claridge. Best price for a good clean and comfortable hotel in BA.

Partner

8/10

Excellent

12 Feb 2020

Verified traveler

Excellent location, very clean and friendly staff. Needs some updating on wallpaper and paint.

Leisure Partner

6/10

Pleasant

11 Feb 2020

michael

Dated and needs a renovation

Unfortunately with a name like claridge the pictures on the site you would expect opulence / cleanliness / impeccable service however not really in existence although full of history the hotel is extremely run down and under managed. The decor is shabby and dirty the wallpaper in the rooms is pealing off as is the paint on the ceilings. The bathrooms are in need of an update birth bath and shower head was full of Limescale and in need of a good clean ! The WiFi was none existent you were not able to even open an email when connected and I heard several guests complain about this. The operator never answers the phone from the room I called 5 or 6 times one day and ended up going to the desk instead. The pool area was nice however but could have done with some background music ! It also closed very early they locked it up so my first day I could not even sit by the pool . Being down town was the only real advantage a great location and I’m sure with some updating and customer service training it could improve.

Self

2/10

Poor

06 Feb 2020

Verified traveler

All its bad on this hotel. Not recommendable. Poor service, bad hotel conditions.

Leisure Self

8/10

Excellent

05 Feb 2020

Drew

Nice pool
Internet did NOT work well, was slow and off much of the time

Leisure Self

8/10

Excellent

04 Feb 2020

Verified traveler

on a small side street in a questionable location. would not walk around at night. two sex shops up the street (claridge can't help that).

Leisure Family

8/10

Excellent

13 Jan 2020

Oliver

Good hotel with a few limitations but decent value

The Claridge hotel has the potential to be one of the best hotels in BA, and I’m sure it once was. Really this place is in need of quite a bit of TLC to get it to a top standard. As it stands it’s ok, perfectly acceptable for sure, but it could really be amazing.

The outdoor pool is nice, although they could do with a few more sun loungers. Breakfast is good with quite a lot of choice, although the staff here are a bit slow at clearing tables and ensuring there is enough bowls, mugs and hot water.

The WiFi is awful over most of the hotel apart from the lobby. This was really annoying and unacceptable really these days and other reviews show it’s been bad for ages. It’s also really annoying the WiFi doesn’t work by the pool.

Staff at the front desk were really helpful and also booked us a tango show trip from a list of options they have.

Room and bathroom were pretty nice and very clean, although double bed was a bit small. Do think the price per night is fair and takes these things into account though. We did enjoy our time here and the location is pretty good.

Partner

4/10

Poor

30 Dec 2019

Verified traveler

Internet was terrible. Not all rooms are close enough to the routers so some rooms could not connect. We had to request a room change for this reason. Even so, the Internet connection was intermittent and unstable.

The hotel is generally very run-down. It may have a sign saying five starts but it was at best a 3-star hotel.

Plumbing was loud from adjacent rooms. Room service was often very late in the day. Toilet paper was insufficient with no spare rolls provided. The bathtub was peeling from neglect. The faucet at the sink dripped constantly.

Leisure Partner

8/10

Excellent

24 Dec 2019

Verified traveler

Old building with outdated plumbing
Nice roomy lobby

Leisure Partner

8/10

Excellent

23 Dec 2019

Verified traveler

Nice oldworld hotel good pricing

Leisure Partner

2/10

Poor

23 Dec 2019

Heitor

When I checked in, the room wasn’t clean, towels were used and the bed was undone. I was moved to another room which also had dirty sheets. WiFi didn’t work during my whole stay. Breakfast was poor and dishes were constantly dirty, fruits were always bad.

Business

8/10

Excellent

16 Dec 2019

Stephen

What do I like about this hotel: Right in the heart of downtown. Accessibility to everything. Friendly and helpful staff.
What I didn't like about this hotel: Poor WIFI signal on 11th, 10th and 9th floors. No signals most of the time. I always have to come down to the lobby to check emails, use messenger, internet etc. Also there is no TV English news channel at all. Breakfast is very good, nice hot meal, lots of fruits, juices and pastries, good coffee and tea.

Leisure Partner