Casa Coyote Tulum

2/10

Poor

04 Jul 2026

Noah

I never write bad reviews but I have no choice after staying here. Let me start off by saying the staff was wonderful really nice and helpful. However, there was so many bugs in the room every day I woke up with mosquito bites and bed bug bites. I had bites all over my arms and legs and back. I was itching almost the entire stay. The shower is not fully closed and has an opening and the bugs easily get through and lizards, and I woke up at three in the morning with the cricket on my pillow. There was ants everywhere. I could not even leave my bathroom supplies anywhere or my clothes anywhere without them being swarmed in ants within minutes. I do not recommend staying here pay a little more to ensure that you will not have bugs crawling in your bed and all over the room.

Self

10/10

Exceptional

27 Jun 2026

Gilivada

Exactly what we needed, relax, calm, clean. Did not disappoint. Dante was always available to help with any questions regards recommendations and locations for restaurants or activities.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Chaya

Nice stay. Would come again.

Self

10/10

Exceptional

18 Apr 2026

Breanne

Nik was great at getting back to me quickly about any questions I had. The room was very clean, you get access to a beach club across the street and the Loco restaurant had delicious food. Would easily stay here again.

Self

10/10

Exceptional

06 Apr 2026

Teanna

My husband and I absolutely loved our stay at Casa Coyote. The room was beautifully decorated and very comfortable, with thoughtful touches throughout. There was plenty of hot water in the shower, and the honey-scented bath products were a lovely bonus.

Just outside our room, we were surrounded by untouched jungle—an incredible setting where we spotted colorful birds and even a wild coati. Having access to a secure, guarded parking area for our rental car, along with beach access at a neighboring resort, truly elevated the experience.

The staff were exceptionally friendly and responsive, always quick to assist with any questions we had. We’re already looking forward to returning—and next time, bringing friends along with us!

Partner

10/10

Exceptional

02 Apr 2026

sylvia

Perfect stay.

10/10

Exceptional

16 Feb 2026

Robert

Great staff and beautiful views!

10/10

Exceptional

16 Feb 2026

Susanne

Really enjoyed our stay right at the beach, sandwiched between the best of Tulum's hotels for a fraction of the price. Will be back.

2/10

Poor

14 Feb 2026

Karla

I rarely leave negative reviews, but this was genuinely the worst hotel stay I’ve experienced despite extensive international travel.

The biggest issue was safety and connectivity. There was essentially no Wi-Fi and almost no cellular reception, making it extremely difficult — and honestly concerning — to contact anyone, get directions, or access help when needed. For a property marketed at a higher standard, this alone is unacceptable.

The room itself was far from a four-star experience: musty odor, poor lighting, weak air conditioning, geckos inside the room, and an awkward bathroom layout where my legs hit the shower wall while sitting on the toilet. While housekeeping did keep the room clean, the overall comfort level was extremely low.

Sleep was impossible. There was constant loud music thumping all night and into the morning, plus a recurring buzzing noise every few minutes that sounded like a dryer alarm going off. None of us in our group slept properly during the entire stay.

After raising these issues, the property manager acknowledged the problems and offered a partial refund. However, after multiple attempts to follow up, he stopped responding, blamed the reservations department, and would not connect me with them or a supervisor. Ultimately no resolution was provided by the hotel. Expedia tried to resolve with no luck.

Bottom line, there are countless better places to stay in Tulum. If you are expecting a comfortable four-star experience, look anywhere else.

Leisure Friends

10/10

Exceptional

29 Jan 2026

Patrick

Great location and really nice room!

10/10

Exceptional

26 Jan 2026

Cynthia

Beautiful room, thoughtful design, details with the soaps, lighting, blanket, etc... great!

Partner

4/10

Poor

12 Jan 2026

Rudy

I recently stayed at **Hotel Casa Coyote** to celebrate a friend’s 40th birthday. While there were a few bright spots, overall the experience was unfortunately very disappointing—especially considering the price.

I want to start by acknowledging the **housekeeping staff and the security guard**, who were truly fantastic. They were kind, attentive, and professional, and honestly the best part of our stay. Their efforts did not go unnoticed and deserve recognition.

However, the overall experience fell far short of expectations. The noise level was excessive—people were constantly slamming doors, and the sound echoed throughout the entire building at all hours, making it extremely difficult to rest or relax.

The **Wi-Fi was consistently unreliable**, going in and out and often not working at all. Each time we asked about it, we were met with excuse after excuse rather than a solution, which was frustrating and unprofessional.

Given the **price we paid**, this stay was absolutely **not worth it**. For a property marketed at this level, we expected much better comfort, communication, and overall quality.

While I truly appreciate the staff who did their best, I would not recommend this hotel based on my experience.

Leisure Friends

8/10

Excellent

11 Jan 2026

Sheena

Staff was very friendly.

10/10

Exceptional

09 Jan 2026

Simon

This is a great spot right next to where it’s happening in Tulum beach. I like it here.

10/10

Exceptional

11 Nov 2025

Frances

The room was amazing! AC worked very well! It was clean! Housekeeping was great! They were very quick to help get us other things we needed and also suggested a few things to do around town. Hot water worked great, just had to let it warm up for about 5minutes! Super affordable too!

Leisure Partner

10/10

Exceptional

08 Jul 2025

florinka

This is a great little hotel as its nic e and quiet however it is a bit far from the main resteraunt area.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2025

Nico

I had a great stay. Staff was very helpful and the shared areas are nice. Away from crowds.

Self

10/10

Exceptional

20 Apr 2025

Jolaine

Suprisingly great for the price. It was beautiful, in the jungle.

Partner

10/10

Exceptional

16 Apr 2025

Alfredo

Best place to stay and go across for best beach

Business_and_leisure Friends

10/10

Exceptional

01 Apr 2025

Neeley

I loved this space. There was a rustic charm to it that appealed to me at the end of a long trip. Staff were very helpful and the collectivo makes it easy enough to get to the ADO or into town.

10/10

Exceptional

29 Mar 2025

Sabrina

Ivo was wonderful since the moment we booked. Very easy to communicate with. Patricio was also very helpful and kind at check in. The property is beautiful and the room is just like the pictures, with a nice balcony and all the jungle at the back to us. I loved that they gave us a pass to access the beach club across the street. FYI Area is expensive and food is overpriced

Leisure Partner

10/10

Exceptional

26 Mar 2025

Sophia

Amazing place to stay! So incredibly happy I stayed at Casa Coyote for my mini solo trip.
The whole experience was seamless from beginning to end. Ivo was friendly, responsive and always helpful when needed. There is 24 hour security so I felt very safe as a solo traveler. Can’t wait to return! I definitely will be back and would highly recommend Casa Coyote.

Leisure Self

10/10

Exceptional

20 Mar 2025

Thanh Van

I love my stay at Casa Coyote! Nicco and his staff were extremely helpful. They allowed me to change my room because I didn't like the view from the patio of my first room. For the price, Casa Coyote is excellent. The decorations in the room and throughout the property are very cute. I like the candles lighting the walkway in the evening. They add a special touch to the place. I really like having a patio with the view of the garden. Ask for this if you can. I also like the communal kitchen. I was able to make myself tea and store perishable items in the fridge during my stay. I didn't use the pools because to me, the beach is so much better.

The easy beach access through Dos Ceibas is superb. It cannot be beat! I love every minute at the beach. It's close enough to the hotel that I felt comfortable leaving my things at the beach to come back to the hotel if I forgot anything. The food and staff at Dos Ceibas are also very good. I prefer eating at this restaurant because of the food quality and the peaceful atmosphere. Overall, I highly recommend this hotel. Book it and you won't regret it.

Leisure Self

8/10

Excellent

25 Feb 2025

Annie

It was my first time going to an eco-hotel so I did not know what to expect but it was a pretty cool experience. Even though the AC automatically turns off from 12pm-5pm, the concrete walls and ceiling fan helped keep the room cool which was essential for getting ready for a wedding.

Ivo was amazing! VERY quick to respond our messages and questions and incredibly helpful with our entire stay. However, I cannot say the same about the concierge service. We attempted to get ahold of our concierge all day Friday with very limited response, same situation on Saturday. Unfortunately this led to us not being able to go on an excursion we had planned on for Sunday. By the time our concierge returned our multiple messages on Saturday, we were already at the wedding we were attending and did not have service to pay for it online. (I had been attempting to get ahold of her since 9am and did not get a message back until 5:30pm.) We were incredibly disappointed by this as we had been very excited for this opportunity.

But again, this was not our experience with Ivo. I felt like Ivo went above and beyond for us!!!

Leisure Family

2/10

Poor

09 Feb 2025

Melody

This place is very dirty and very small inside. It’s for someone who is not use to luxury or nice resorts. More for students. I arrived to this hotel and prefered to loose my money than to stay here. Expedia and the hotel wouldn’t refund us so we lost all our money.

Family_with_children

10/10

Exceptional

29 Jan 2025

Sean

Great spot, great people

8/10

Excellent

22 Jan 2025

Charlene Dawn

Good

Leisure

6/10

Pleasant

03 Jan 2025

NANCY

Inexpensive and good location for South Tulum. 15-20min walk into the party zone area. Hotel is dog friendly.

Leisure Pet

10/10

Exceptional

24 Dec 2024

Randy Scott Megninou

No complaints the whole stay! It was perfect

Self

10/10

Exceptional

08 Dec 2024

Verified traveler

Beautiful boutique hotel away from the craziness

Ivo (the hotel manager on the ground) and his team have done a fantastic job of creating a clean yet jungle-feely spot in the best location of Tulum. The hotel has a partnership with 2 nearby beachfront hotels so you can access their private beaches freely, literally a 2-min walk and you’re on the beach. Definitely staying here again next time.

10/10

Exceptional

27 Oct 2024

John

Great staff and great service

Leisure Partner

10/10

Exceptional

26 Oct 2024

Marley

Nice hotel friendly staff

10/10

Exceptional

15 Aug 2024

Miles

Nice staff

Helpful staff and the most eco friendly hotel ive ever stayed in. Some food within walking distance although at tourist prices. Access to beach could be a smoother process

Friends_and_family Family

10/10

Exceptional

15 Jul 2024

Leosha

The entire state was amazing. It definitely gives you Jungle vibe in IVO was beyond helpful and attentive. Anything we needed even recommendations he got back to us very quickly

Leisure Family

8/10

Excellent

15 Jul 2024

MARIO

The food is too pricy in the hotel restaurant. A domestic beer costs 100.00 MX pesos and across the street cost 15%less. Also a beer by the Playa Paraiso cost 45%less

Partner

10/10

Exceptional

10 Jul 2024

Yaritza

I was there during the time of Hurricane Beryl. Ivo was very accommodating. When the hurricane was approaching, he kept us informed on how to prepare for the storm, as well as changing our rooms to make us more comfortable. Ivo was very welcoming and patient, as I shared I was worried about the storm. Nicolas was also helpful. Helping us to navigate the property and surrounding area. The property was serene and provided a quiet and peaceful experience. The restaurant in front provided some of the best food on the strip. I would definitely go back.

Leisure Friends

10/10

Exceptional

04 Jun 2024

Nishant

can be put little more effort to kill mosquitoes

Leisure Partner

10/10

Exceptional

20 May 2024

Shad

We absolutely loved our stay! The room was very cozy with a jungle vibe. The rooftop pool and hangout area was amazing and we mostly had it all to ourselves! Close to a taco place, breakfast/coffee, and a smoothie bowl bar. Nico took very good care of us and made sure we were comfortable, gave us information on how to access the beach and restaurant recommendations. He’s very responsive over the phone and lovely to talk to! The security boys were also very sweet and we felt totally safe the entire time we were there.

I would highly recommend this place if you’re going with a partner or a friend.

Leisure Partner

10/10

Exceptional

15 May 2024

Tali

Amazing spot!

Loved our stay! Great location and amazing room! Thank you!

Partner

10/10

Exceptional

09 May 2024

Miriam

We had a good experience here and it’s affordable. Nico was so helpfull and nice as well.

Family

10/10

Exceptional

07 May 2024

Evie

We really enjoyed our stay at Casa Coyote - comfortable stay, nice decor, overall was a pleasant stay and would stay again!

10/10

Exceptional

07 May 2024

Evie

We really enjoyed our stay at Casa Coyote - comfortable stay, nice decor, perhaps the bathrooms needs a bit updating but overall was a pleasant stay and would stay again!

10/10

Exceptional

06 May 2024

Lindsay

Great stay here! Nicholas was very helpful! Would come again

10/10

Exceptional

30 Apr 2024

Rebecca

This property was a gem! Nicholas was fantastic and so accommodating. The restaurant attached was also so amazing and convenient! Highly recommend!

Leisure Family

10/10

Exceptional

12 Apr 2024

Matthew

My stay at Casa Coyote was wonderful. Evo the concierge was super helpful and attentive. Very clean rooms and safe atmosphere. You get the full Tulum experience as the hotel is located on the jungle side of the road while having full beach access just across the street. Highly recommend.

Leisure Self

8/10

Excellent

31 Mar 2024

Noelle

We really enjoyed our stay. Wonderful customer service, great location, safe and one of the best restaurants in the front of property, Loco Tulum. I would give it a 5 star but we had a front casita and the music was loud from the restaurant. Not a big deal but we older and go to bed early. The sink and shower had salty water. But they told us about it and they provided clean water to drink and use to brush our teeth:) You also are given complimentary access to a beach club. Great value for the cost. Across the street hotels are around $500 a night.

Leisure Partner

10/10

Exceptional

17 Mar 2024

Eytan

This spot is one of the few affordable places to stay on the strip, and comes with all the character and most of the amenities you'd want in Tulum.
I'll stay there again.

Also - just beneath there's one of the better restaurants around the area. Overpriced as expected, but worth a try.

Leisure Self

8/10

Excellent

13 Mar 2024

Oscar

Really nice place! It’s a bit far (walking) from the party & nice restaurant areas. It is very dark walking back at night where this place is. (Still safe)
Place surprised me for the price, my only concern was that we were on the top room, you can see everything from the window BUT the people on the other side too! Maybe cover the windows so it’s not visible. Other than that, loved this place for the price!

Leisure Partner

10/10

Exceptional

11 Mar 2024

Sandro

Excelente opción precio calidad. Gracias

8/10

Excellent

02 Feb 2024

Jihoon

I love the stay here! David and ivo are amazing. Such a beautiful/clean place. Only downside will be transportation. Quite far from downtown area but accessible to beach clubs.

8/10

Excellent

24 Jan 2024

Reji

Had parking so was convenient

Leisure Partner

10/10

Exceptional

10 Jan 2024

Sebastian

I had a fantastic time here, and the room was really beautifully decorated. It didn't have much light, but it made for a great ambiance with the full lush garden view in the window. Having AC was excellent. The shared kitchen was also really useful. The Loco restaurant was the best I had in all of Tulum. My only issue was that on the first night or two there was a strong sewage smell (I imagine from the septic tank) around the room so I had to leave windows closed. It wasn't a huge deal, but it was a bit unpleasant. Still 5 stars tho, loved my time there.

Leisure Self

10/10

Exceptional

04 Jan 2024

Keida

Great management and quick to respond for everything. Good value property for the location and nearby things to do.

8/10

Excellent

02 Dec 2023

Aditya

We loved our stay in the property. Very boho vibe. Only thing was the hot water in the shower is never in sync it’s either boiling hot or cold water. But because it’s warm in Tulum cold water shower worked out okay. One min walk to the beach with water like you are bathing just used to make our day. Really good tasting food in the Loco , but very very expensive. But it’s the same everywhere in Tulum in the Hotel zone. Staff were really friendly and made our stay very comfortable. Would definitely recommend.

8/10

Excellent

16 Nov 2023

Ashley

Ivo was very responsive before my check in and extremely nice and helpful upon arrival.

The property itself is just as it is pictured online, clean and comfortable. Make sure you have bug spray though because the mosquitos are fierce!

Leisure Self

8/10

Excellent

15 Nov 2023

Thelma

Prepare to spend a lot of money because you will

Casa coyote is a very clean hotel and with comfortable beds. Big bathroom. AC works. The door broke when I was there and it was fixed immediately. They have a restaurant that has a good menu and live music as well on Sunday nite. The music is great. In general, it is closed to the beach and other hotels and restaurants and some boutique shopping stores. One caveat tho, everything in the hotel zone is quite expensive! Service charge in restaurants of abt 12-15% is already added to your bill. Everywhere you go food prices in restaurants are almost similar and very expensive. It’s like going to siesta key in Florida! I should say, the food is savory! Wait staff is friendly anywhere.

Friends_and_family Family

10/10

Exceptional

15 Sep 2023

Xiaoxin

I had a fantastic stay at casa coyote. Host Ivo is very professional and kind in welcoming me to the place and stayed consistently communicative throughout my stay when I needed anything. All the staff members are kind and welcoming. It’s absolutely amazing value for the price of the place. Lots of food and shopping around the area. One advice : bring bug spray! I was eaten alive hahaha…

Leisure Self

6/10

Pleasant

06 Sep 2023

Nereida

Too many mosquitoes

10/10

Exceptional

02 Aug 2023

Enrique

The location is perfect, close to the best beach clubs and only nature sounds at night.
Amazing roof top pool to see the sunset and stars.
Also the restaurante “loco Tulum” one of the best around. Really enjoyed our stay here
The staff was amazing. Helped with everything we needed

Leisure Family_with_children

10/10

Exceptional

01 Aug 2023

Dante

This is an absolutely nice place to stay while you explore Tulum. Spacious and well decorated rooms with all you need for a pleasant stay. Very responsive staff. A rooftop where you can swim in the pool and see the most beautiful sunsets in Tulum. Few steps from the beach, literally 1 min walking. And so many options around. Their restaurant Loco Tulum has amazing food. I will definitely recommend it.

Leisure Family

10/10

Exceptional

19 May 2023

Roman

Great Place to Stay for the Price
Right next to BeTulum and other amazing beach Clubs!

Leisure Partner

10/10

Exceptional

02 Mar 2023

Maria

Everything about our stay was phenomenal at Casa Coyote. From the moment we arrived to our departure. Ivo welcomed us and took us to our room and took the time to explain what to expect with our stay. The breakfast, which is included with the stay, was delicious! A veggie omelet never tasted so good. I seriously can’t believe how anyone could ever come on here to complain about this place. You are staying in the jungle, not the Hilton. You have an amazing view to the jungle, a rooftop terrace to view sunsets and the room smells amazing. This eco friendly hotel is amazing. Ignore all the negative reviews, complainers will always be complainers. The location of Casa Coyote is great. Not beach front but have you access to the beach. Amazing stay.

Leisure Partner

10/10

Exceptional

15 Feb 2023

Lauren

Great value and even better location

Such a cute little hotel in the hotel zone and a great value for the price. Room was basic but clean and nicely decorated and the AC worked well and the shower was hot.

Complimentary breakfast was delicious as well.

Would definitely come back and stay again!

Partner

10/10

Exceptional

10 Jan 2023

yanet

Amazing food, staff, stay overall. :)

Friends_and_family Friends

10/10

Exceptional

28 Dec 2022

Gabriela

We loved our stay! Thank you for everything!

Leisure Partner

10/10

Exceptional

05 Dec 2022

Petros

Host was excellent and accommodating to all requests! Wifi and wifi was offered and room was shinning clean! Will definitely come back! Thank you

Leisure Self

2/10

Poor

08 Nov 2022

Rosemarie

The electricity turned off for 24hrs. The room smelled like sewer and was told \"that's just what happens\". AC didn't work for 3 days of 7 days being there. Linens were damp when given to us. Host/Manager stopped responding after our calls/texts 2nd day there. No one offered to compensate for the lack of amenities. The WIFI stopped working after day 2. It was advertised that I'd have sufficient WIF to get some work done. I had to go to another location in town to get WIFI. My friend hit her leg on the cement bed and had a huge lump because there was no light to see where she was going. We had to grab candles from around the property to light our way around our room and property. The pool was dirty and cloudy. Stayed awake for most of the nights because it was so hot and uncomfortable without the AC. The lack of care from the Host/Managers was disgusting. You're better off sleeping on the streets of Tulum than staying here.

Leisure Partner

8/10

Excellent

26 Sep 2022

sherryleen

I had such a wonderful stay. Property is right on the strip. Further from the popular beach clubs but still walking distance. Dani the property manager was amazing. The staff was so accomodating and goes above and beyond. We went during off peak season so it was quieter but would definitely recommend staying here.

Business_and_leisure Friends

6/10

Pleasant

14 Aug 2022

Navid

One of the major inconveniences about this hotel is that electricity goes out between 3:00-5:00 p.m. everyday. This is not the case for other hotels (e.g. Nest across the street). This definitely needs to be sorted out by management.

Leisure Friends

6/10

Pleasant

03 May 2022

Hillary

Rooms were great and clean. Amenities were awesome, shared kitchen, and business area. There was also a great breakfast. however the WiFi was very unstable and the power would go off at random times of the day.
The showers were not consistently working either. We loved this place, but we really felt that we needed WiFi for work and would have been nice to take a real showe after a few days.

Leisure Partner

8/10

Excellent

13 Apr 2022

Joaquin

I had a wonderful time at Casa Coyote. It was generally quiet (even during Spring Break), had a restaurant in front to enjoy breakfast and lunch at (their Mediterranean food is really good).

It's an easy walk to all the high end retaurants in Tulum, and the fun beach clubs, not to mention a Cenote just down the street on the way to Sian Ka'an.

I only had issue with the hospitality team once while trying to plan transportation from the airport to the location, so - if you plan on staying here, I would get my own rides.

But, other then that, I loved it.

Leisure Self

2/10

Poor

18 Jan 2022

Jessica

This place was in a good location, but it was hard to get in contact with a host and there is no where to check in. Also, there is no electricity from 2-5. We also believe we got bed bugs here because we came home with bumps and itching all over and they were NOT regular mosquitoe bites. I would not stay in this hotel again, the only thing I liked was the free breakfast and location.

Leisure Family

10/10

Exceptional

29 Nov 2021

Michelle

It was amazing, everything, all the staff was super friendly and helpful. The concierge Ivo made everything super easy and enjoyable. I highly recommend, It's my home in Tulum now...

Partner

10/10

Exceptional

20 Nov 2021

Sandra

I loved the whole jungle vibes. My room was located at the very end on top and it was amazing. The location and views were beautiful. The water is salt water so I just recommend brushing your teeth with a water bottle. The AC and power work only in the morning and night, which is not a problem at all, since your not in the room in the middle of the day.

10/10

Exceptional

12 Oct 2021

Robb

The set up and interior decoration of the room - very authentic !

Leisure Self

10/10

Exceptional

12 Oct 2021

Edith

The property was very nice, the staff was very helpful and gave us everything we needed to check-in, all clean, and a good spot for all the places around the area.

Leisure Family

10/10

Exceptional

06 Oct 2021

Enzo Correia

I loved absolutely everyone in Casa Coyote, super friendly staff and will always help you in everything you need. Great price/value to what you are getting, absolutely recommended

Leisure Self

10/10

Exceptional

27 Sep 2021

Oren

Great crew

Leisure Self

8/10

Excellent

12 Sep 2021

Eduardo

It really is a quiet, unassuming and tranquil place. Nobody bothers you but staff is always at the ready to help out in anyway they can.

Leisure Self

4/10

Poor

12 Sep 2021

Amanda

We recently stayed at Casa Coyote to celebrate our anniversary. The room is quite unique. You truly are in the jungle. Loved our rooftop lounge. Loved the vibe. The restaurant attached in good. The first night, we were greeted with a free shot of tequila and a free dessert since we mentioned it was our anniversary. Staff was very friendly.
It was extremely hard to locate. It would be nice to get some sort of direction from the staff prior to your stay so you know what to expect. Also, when I booked my stay it said they offered free breakfast. I asked the staff and he said mine did not include the free breakfast. I looked up the reservation and sent him proof and he still would not honor the free breakfast as it was described. Good customer service would have honored what was mentioned during my booking. Also, the AC only works from 8pm-9am. It gets extremely humid in Tulum, so make sure you are prepared for that. Also, you are in the jungle so be prepared for a lot of bugs. We woke up with several bug bites each night.

Leisure Partner

6/10

Pleasant

25 Aug 2021

Cindy

The view of the hotel was beautiful and so was the room. However, the water from the sink and the shower was salt water.

Leisure Friends

8/10

Excellent

15 Aug 2021

Verified traveler

The overall experience

Leisure Partner

10/10

Exceptional

01 Aug 2021

Verified traveler

Great place to get away and relax in nature.

Leisure Partner

10/10

Exceptional

19 Jul 2021

Verified traveler

If you are looking for an affordable Eco-hotel in Tulum, slightly away from the hot spots of Tulum, this is it. It's beautiful and the staff and restaurant located in the front were amazing. This place really is a hidden gem, I highly recommend.

Leisure Partner

10/10

Exceptional

03 Jul 2021

Verified traveler

Okay so my girlfriend and I read all the reviews before we chose casa coyote. Not going to lie we were a bit skeptical but it turned out to be perfect! This hotel is in a quieter part of the hotel zone of Tulum (where all the fun and restaurants are) but still close, which was perfect for sleeping! Comfy beds beautiful minimalistic rooms that are like a treehouse in the jungle on the outside and on the rooftop balconies. Another surprise was the hotel restaurant Loco Tulum..... amazing! We ate at some of the most expensive restaurants in tulum and it’s was one of our favorites! Can’t wait to go back!

Leisure Partner

10/10

Exceptional

01 Jul 2021

Verified traveler

it was amazing

Leisure Family

8/10

Excellent

19 Jun 2021

Verified traveler

Ivo was absolutely wonderful!!! His hospitality and the housekeepers was part of my overall great experience in Tulum. I will return in the future to stay. My only complaint was the linen. The towels had small orange like spots.

Leisure Friends

10/10

Exceptional

07 Jun 2021

Verified traveler

I enjoyed my stay here! We booked a six day trip to tulum, the place is nice & safe. The cleaning people come in and make your bed daily. If your looking for a place to stay, casa coyote is perfect but be aware it is the last hotel at the end of the strip, so getting a taxi daily will add up. If you plan to hang out just in the zone then it’s great. We rented bikes & a scooter to get around quicker bc we wanted to get out of the area and explore more the downtown of tulum. That’s where you will find authentic Mexican food and can do shopping. So we we were gone most of the day and would just come back to the hotel to sleep. The bed was comfy & check in & check out was smooth! Btw, they greet you with tequila shots! What’s greater than that?! The restaurant loco tulum on site & great too !

Leisure Partner

8/10

Excellent

10 May 2021

Verified traveler

Loved the concept, decor & vibes of Casa Coyote; the rooms (I stayed in Casa Xaman) were minimal with great Tulum/Mayan decor. The smell of sewage was very strong unfortunately; however, there are pockets of very strong sewage smell all over Tulum! For some reason, their running water was salty (I used bottled water for my face & mouth). Daily housekeeping is available but they do not offer anymore clean towels or sheets (other than 2 complimentary ones upon check-in). Casa Coyote & Casa Xaman do not have a main entrance; they are built behind existing housing, which wasn’t a problem for us at all; it somewhat felt safer. Beach access is through Dos Ceibas which is sooo nice and calm; it’s only a 2 minute walk from Casa Coyote. The guest pools are saltwater but honestly, they don’t look clean enough to swim in. Overall, it’s a nice affordable spot with very nice decor. I would definitely stay there again.

Leisure Partner

10/10

Exceptional

04 May 2021

Verified traveler

Loved the area and the stuff was really nice and helpful. I would definitely go back any time.

Leisure Friends

10/10

Exceptional

30 Apr 2021

Verified traveler

Absolutely loved Casa Coyote. The staff was amazing & the beach access was to die for. The restaurant was really good as well & great drinks!

Leisure Partner

10/10

Exceptional

29 Apr 2021

Verified traveler

really good please and really amazing staff

Business_and_leisure Friends

8/10

Excellent

12 Apr 2021

Verified traveler

Casa Coyote was a nice quiet place to stay. Parking is very limited and hidden.

Friends_and_family Friends

10/10

Exceptional

24 Mar 2021

Verified traveler

Everything was just amazing! Love the fact your Eco friendly. Loved everything!

Leisure Family

10/10

Exceptional

17 Mar 2021

Verified traveler

Amazing hotel on the strip! The hotel lobbyist, Russo took care of us from head to toe. This place is super instagrammable! The rooftop is unreal, overlooking the whole jungle!

Leisure Friends

6/10

Pleasant

06 Mar 2021

Verified traveler

Friendly staff but you don't get what's advertised

The good: It's located across from the beach on the jungle side of the main strip. I enjoyed that it's a little South of the noisier area yet still close to everything. Service was friendly.
The bad: I booked a 539 SF room and was not provided what I paid for. Instead, I received a very small room with less than half the advertised space and no balcony. Had I visited with a partner, it would've been a disaster (and embarrassing). Keep in mind I booked the room 2 months in advance. The description of the room also stated there would be an ironing board and other items which were not present in the room. There is no front desk on site (the hotel is located behind a restaurant) so all communication with the manager is done using WhatsApp. When I reached out to the manager (Dani) he said there was nothing he could do, although I know there were other rooms available in the compound since I toured the properties located in the same grounds with a staff member and he mentioned they were not at full capacity. The room itself was ok for one person. They should consider replacing the sinks. Mine was too narrow and made out of sharp rock so I would scrape my hands every time I tried to wash them.

Self

6/10

Pleasant

04 Mar 2021

Verified traveler

I understand it is an eco friendly hotel and I don't mind the fact they need to preserve some energy but at least have some clean water for guests to shower and not Salty.

Leisure Friends

4/10

Poor

17 Jan 2021

ARISTIDE

Great location but slacking on its ammenities

Get ready for a different environment when you arrive in Tulum all together. The staff is very nice and attentive but the property could use some TLC and some design. There is barely any light in the room so request for a lamp. The AC only works during set hours of the night so good luck during a hot day. The towel situation is a bit concerning. I had to buy towels from outside as the ones from the property were crappy. The location is very good and that was super important. The food at Locco restaurant was good too. With a little investment, this property could be a hit.

Business Family

10/10

Exceptional

30 Dec 2020

Verified traveler

El hotel muy bonito con la playa muy cerca
realmente excelente

Leisure Family

6/10

Pleasant

28 Dec 2020

Gary

good location, ugly decor, bad parking situation

Not very attractive place, clean and ok beds but concrete decor not very nice. Good location, bad parking situation- parked on the road, got towed- $200 not great- dont park on the road. Nice staff. Nice beach.

Friends_and_family Family