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La Valise Tulum
Riviera Maya / Playa del Carmen · Mexico
Carretera Tulum Boca Paila Km 8 7View location
9.6/10Excellent169 Reviews
Cleanliness9.8/10 9.8
Service9.8/10 9.8
Comfort9.4/10 9.4
Condition9.6/10 9.6
Neighborhood10.0/10 10.0
Amenities9.6/10 9.6
See all ratings- Adults Only
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About La Valise Tulum
With a stay at La Valise Tulum in Tulum, you'll be 0. 9 mi (1. 4 km) from Sian Ka'an Biosphere Reserve and 3. 5 mi (5. 6 km) from Tulum National Park. This 4. 5-star hotel is 7. 2 mi (11. 5 km) from Tulum Mayan Ruins and 17.
1 mi (27. 6 km) from Chunyaxche Lagoon. Pamper yourself with a visit to the spa, which offers massages and body treatments. You can soak up the sun at the private beach or enjoy other recreational amenities, which include an outdoor pool.
Additional features at this hotel include complimentary wireless Internet access, concierge services, and a picnic area. Featured amenities include express check-in, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Grab a bite at La Valise Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges.
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A complimentary local cuisine breakfast is served daily from 8 AM to noon. Make yourself at home in one of the 9 individually decorated guestrooms. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private balconies or patios. Complimentary wireless Internet access is available to keep you connected.
Private bathrooms have designer toiletries and hair dryers.
With a stay at La Valise Tulum, Member of Small Luxury Hotels in Tulum (Zona Hotelera), you'll be a 2-minute drive from Sian Ka'an Biosphere Reserve and 7 minutes from Tulum National Park.
This beach hotel is 7.2 mi (11.6 km) from Tulum Mayan Ruins and 20.4 mi (32.8 km) from Muyil Ruins. Make yourself at home in one of the 22 individually decorated guestrooms. Your pillowtop bed comes with down comforters and Egyptian cotton sheets.
Complimentary wireless internet access is available to keep you connected. Private bathrooms have designer toiletries and hair dryers. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Beach services
Non-smoking
Check-in and check-out
Check-in from
3:00 PM
Check-in until
6:00 AM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Children not allowed
Professional property host/manager
Onsite COVID-19 testing (Antigen) is available
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Destination fee: USD 40 per accommodation, per night
We have included all charges provided to us by the property.
-
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 12 years old and younger are not permitted at this property.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. \nIf you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
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Minimal age
18
-
Spoken Language
English
Spanish
Nearby attractions
Tulum Beach
0.1 km / 0.1 mi
Sian Ka'an Biosphere Reserve
1.4 km / 0.9 mi
Ven a la Luz Sculpture
1.5 km / 0.9 mi
Playa Akun
4.5 km / 2.8 mi
SFER IK
4.8 km / 3 mi
Jaguar Park
5.4 km / 3.4 mi
Tulum National Park
5.6 km / 3.5 mi
Jaguar Viewpoint Tulum
5.7 km / 3.5 mi
Acceso al Parque Jaguar
5.7 km / 3.5 mi
Beach
5.9 km / 3.7 mi
Las Palmas Public Beach
7 km / 4.4 mi
Hunab Lifestyle Center
7.7 km / 4.8 mi
Playa Paraiso
7.9 km / 4.9 mi
Holistika Art Walk
9.6 km / 5.9 mi
Dos Aguas Park
10.1 km / 6.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 22
- hotel
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Airport Shuttle
- Laundry service
- Multilingual staff
- Bellboy service
- Hotel safe
Show 21 more facilities & services
- Garden
- Terrace
- Concierge
- Luggage room
- Clothes dryer
- Grill/BBQ
- Private beach area
- Bikes available
- Bar
- Restaurant: 2
- Poolside snack bar
- Outdoor freshwater pool: 1
- Sun loungers
- Parasols
- Spa treatments
- Breakfast
- Continental breakfast
- Picnic
- Snacks
- Only Adults
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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Room BEACH FRONTRoom • BEACH FRONTROO.BF
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- BEACH FRONT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
Room BEACH FRONT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- BEACH FRONT
Adult and child limits apply within the room's total guest limit.
Room code: ROO.BF
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE GRAND WITH VIEWSSUITE • GRAND WITH VIEWSSUI.GD-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GRAND WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
SUITE GRAND WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GRAND WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.GD-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
DOUBLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE GRANDSUITE • GRANDSUI.GD
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
SUITE GRAND
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Room code: SUI.GD
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE STANDARDSINGLE • STANDARDSGL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE GARDEN VIEW KING BEDDOUBLE • GARDEN VIEW KING BEDDBL.GV-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GARDEN VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
DOUBLE GARDEN VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GARDEN VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GV-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE GARDEN VIEWSUITE • GARDEN VIEWSUI.GV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
SUITE GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.GV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE BEACH FRONTDOUBLE • BEACH FRONTDBL.BF
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- BEACH FRONT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
DOUBLE BEACH FRONT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- BEACH FRONT
Adult and child limits apply within the room's total guest limit.
Room code: DBL.BF
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE GARDEN VIEWSINGLE • GARDEN VIEWSGL.GV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
SINGLE GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SGL.GV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO WITH VIEWSSTUDIO • WITH VIEWSSTU.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
STUDIO WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: STU.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room GARDEN VIEWRoom • GARDEN VIEWROO.GV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
Room GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.GV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SEA VIEWSUITE • SEA VIEWSUI.VM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SEA VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
SUITE SEA VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SEA VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.VM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room GRANDRoom • GRANDROO.GD
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLa Valise Tulum
Room GRAND
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Room code: ROO.GD
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about La Valise Tulum
75
reviews shown
nicolas
The place is romantic, warm and cozy. The service is excellent. Everyone is beyond kind so the entire staff, from room cleaners to waiters, to receptionists, are always welcoming you with a smile (a special thanks to Letty).
They reserved plenty of attentions throughout the week that made the stay so special. They accommodated our requests with kindness and patience.
This is a magic place made special by everyone who works there.
They reserved plenty of attentions throughout the week that made the stay so special. They accommodated our requests with kindness and patience.
This is a magic place made special by everyone who works there.
tiffany
We stayed at La Valise for 4 nights and it was exactly what we were looking for in a Tulum getaway. Our suite was spacious, the food was excellent, and the property was in a great location, walkable to restaurants and shops. But the best part about La Valise is the staff! They are professional, helpful, and courteous, and made us feel welcome the entire time. I would recommend La Valise without hesitation!
Elliot
Incredible experience through and through.
Tom
Such a great place and location to enjoy the quiet side of Tulum beach and venture off to the party if desired. Food and drinks were great, service was great and the facilities were great.
mihkel
Stayed in Room 1 which was gorgeous. The staff was very friendly and the breakfast was solid. Be aware that the walls are VERY thin and this is NOT a party place.
Marcella
Service was impeccable! Will be returning to this property for sure!
Sanaa
Dear La Valise Team,
We were very much looking forward to our stay at your beautiful property, and while we truly appreciated the unique design and overall atmosphere, I wanted to share a few disappointments that impacted our experience.
We had booked the suite with the rolling bed, and checked in around 4:00–4:30 PM, hoping to unwind and take a few photos before our 7:30 PM dinner reservation. Unfortunately, several issues took up most of that limited window:
When I reached for the robes, both had noticeable yellow stains. I texted the staff for replacements, and also reported that the A/C remote wasn’t working—important since the doors cannot be opened with the A/C on.
It took nearly an hour to receive the new robes and for someone to look into the A/C issue. While I understand things can take time, the service felt very slow, especially during a time-sensitive part of our stay.
Additionally, while I was getting ready, the staff troubleshooting the A/C appeared to be having a serious conversation about The A/C, which made the situation feel uncomfortable.
Lastly, our booking on Expedia mentioned a complimentary bottle of wine in the suite, which we never received—something I had been looking forward to after the delays.
While we truly loved the ambiance and would have enjoyed staying longer, I left feeling disappointed that we weren’t able to take the photos I envisioned, especially given the reputation and rate of the property.
Thank you for taking the time to read
We were very much looking forward to our stay at your beautiful property, and while we truly appreciated the unique design and overall atmosphere, I wanted to share a few disappointments that impacted our experience.
We had booked the suite with the rolling bed, and checked in around 4:00–4:30 PM, hoping to unwind and take a few photos before our 7:30 PM dinner reservation. Unfortunately, several issues took up most of that limited window:
When I reached for the robes, both had noticeable yellow stains. I texted the staff for replacements, and also reported that the A/C remote wasn’t working—important since the doors cannot be opened with the A/C on.
It took nearly an hour to receive the new robes and for someone to look into the A/C issue. While I understand things can take time, the service felt very slow, especially during a time-sensitive part of our stay.
Additionally, while I was getting ready, the staff troubleshooting the A/C appeared to be having a serious conversation about The A/C, which made the situation feel uncomfortable.
Lastly, our booking on Expedia mentioned a complimentary bottle of wine in the suite, which we never received—something I had been looking forward to after the delays.
While we truly loved the ambiance and would have enjoyed staying longer, I left feeling disappointed that we weren’t able to take the photos I envisioned, especially given the reputation and rate of the property.
Thank you for taking the time to read
Misty
The best customer service!!
julia
Absolutely wonderful!
Paul
Staff was great :) we were able to walk and ride the bikes that were provided to go to various spots around the hotel!
Heather
It was a STUNNING hotel and the rooms are quite beautiful. We had a reservation at Nu Tulum and the food was exceptionally beautiful and delicious, as well as the service. Our first night, we really wanted rest and our room happened to be near the restaurant where a wedding was taking place. This was never mentioned in our booking and it was EXTREMELY loud til midnight. I did eventually call the front desk and they offered for us to move rooms (which I was too tired to do). The next night, they upgraded us to the beachfront side since it became available and we had wanted to book that originally. It was still very loud that night with another wedding, but not quite as loud. Just know that it may not be as quiet and relaxing as you think at night. However, the service is excellent, the people were so beautiful and wonderful. And the beach side was just an incredible view. We loved it. I would stay again, but not if I really needed a quiet night. 🙂 Just be aware. Still a 9.8/10.
Aminda
Everything about La Valise was amazing, highly recommend!
Antony
Beautiful hotel. Very quiet and relaxing part of Tulum Beach.
Jennifer
Everything was great
Frances
This place is PERFECT! Walk out your door and there is the beautiful sea. The staff are fantastic! Eddie, Carlos, Alberto and many more are just so friendly and there to help you decompress. Its not so close to hotel zone so is a little quieter. Endless beach walks await!
Robert
Outstanding accommodations and service.
Joel
Good
Jeff
We stayed on the beach side in the main hotel. The room was beautiful and looked out right on the beach. The staff was first class and super helpful for anything we needed. Would definitely recommend La Valise!
Marco
Friendly staff,great rooms,great accomodations.
Dayma
Mi experiencia en La Valise fue absolutamente extraordinaria. Desde el momento en que llegué, me sentí como en casa, gracias a la cálida bienvenida del personal y al ambiente acogedor del hotel. La atención al detalle es impecable, desde la decoración hasta los servicios personalizados que hicieron de mi estancia algo inolvidable.
Las habitaciones son un verdadero refugio de paz, combinando comodidad con un diseño sofisticado. Me encantó la amplitud del espacio, la cama increíblemente cómoda, Cada rincón del hotel refleja un gusto exquisito, haciendo que la experiencia sea visualmente impresionante y relajante al mismo tiempo.
El servicio fue impecable durante toda mi estancia. El personal no solo fue amable, sino que se anticipó a todas mis necesidades de manera sutil y eficiente. Sentí que cada miembro del equipo estaba genuinamente comprometido con hacer de mi estancia algo perfecto.
Las habitaciones son un verdadero refugio de paz, combinando comodidad con un diseño sofisticado. Me encantó la amplitud del espacio, la cama increíblemente cómoda, Cada rincón del hotel refleja un gusto exquisito, haciendo que la experiencia sea visualmente impresionante y relajante al mismo tiempo.
El servicio fue impecable durante toda mi estancia. El personal no solo fue amable, sino que se anticipó a todas mis necesidades de manera sutil y eficiente. Sentí que cada miembro del equipo estaba genuinamente comprometido con hacer de mi estancia algo perfecto.
Sohaib
The view from the dining hall is breathtaking!! The staff is very helpful and friendly. The rooms and the amenities are nice. In the warmer months, I’d recommend the beach/garden side rooms. The jungle side rooms are great but the run warmer is summer months. There are a lot of dining options and experiences nearby.
Verified traveler
Good not great but with amazing staff
First of all the property has amazing and friendly staff, very nice food and a super beautiful view on the beach from the breakfast place on the beach side. The room we booked had a very pretty bedroom and outside area with small pool, however the upstairs terrace looked down into dirty jungle (empty bottles and cans) and the area looked sad (2 dirty old hammocks and that’s it). All that wouldn’t have put me off but to get to your sink and toilet you had to leave the room through a door so the sink is outside in the heat with all the insects and the toilet had an open roof which resulted me finding a variety of scary insects. After one night we asked if they have any rooms with bathroom inside and OMG we got a huge upgrade thanks to the manager Nathalie. It was a beautiful outstanding suite which would have been perfect if the AC was stronger and the hotel was cleaner and in better condition in general.
Jessica
We loved La Valise! It was very clean and luxurious, the staff was very kind and helpful! The spa is beautiful and the massages were amazing!
Cons: The road to the property is not in the best condition, very narrow with lots of cars, bikes and pedestrians don’t is very chaotic. Lots of construction. Everything near the hotel is very expensive! $20 for a 5 min cab drive. $200 for restaurants so be prepared!
Cons: The road to the property is not in the best condition, very narrow with lots of cars, bikes and pedestrians don’t is very chaotic. Lots of construction. Everything near the hotel is very expensive! $20 for a 5 min cab drive. $200 for restaurants so be prepared!
Kirk
Roll-out bed to the deck
Alvaro
Love the environment. Really recommend .A place to RELAX.
Evie
lovely luxury stay
Sebastian
Amazing property and amazing staff!! We loved everything!!!
Andrea
We truly enjoyed our time here, 6 days, beautiful property. The staff were very welcoming, knowledgeable, engaging and helpful.
Kevin Trelles
La valise was nice, the staff amazing!
Emerson
An incredible hotel. Amazing service and catered to all our needs. Will definitely return.
Christine
This property is a small, boutique hotel but the level of service is above and beyond. The staff is so friendly, knows all of the guests names and make everyone feel so comfortable. Very quiet as the restaurant and beach areas are for guests only. And while very hot/humid in mid-May, the jungle pool is so beautiful and relaxing. Beware of the bugs on jungle side though. I recognize this couldn't be avoided but there are lots of grasshopper type bugs, moths, mosquitos and worst of all scorpions (which are apparently harmless). Peaceful to be amongst the trees, but my (irrational) fear of bugs made it so I couldn't really relax while sleeping. Some of the rooms on the jungle side have outdoor bathrooms which isn't appealing to me, especially in the middle of the night. Beachside in the future, that's for sure.
Christine
The staff is so friendly and helpful. Really tranquil setting and private.
Damaris
The concierge here is amazing! Shoutout to the entire staff at la valise. Amazing service. Can’t wait to book again
Janette
Wonderful stay. Beautiful property. Great food and staff. We would come here again.
Cheri
Beautiful! Great service, relaxing.
Kelvis
The service, the cleanliness and the amenities were great. Eddy and Jesus which were our two butlers went above and beyond with everything we could have asked for. I can’t explain how comfortable me and my fiancée felt with their service. Now, I have to point that we had an inconvenience with Room
#9 (jungle view). This particular room I assume is next to the kitchen. It was a nightmare with the noise from 6am up to 11pm. It was already one of the most expensive hotels from my options and the least I wanted to expect is a noisy room right next to the kitchen. Everything else satisfied my expectations from what I read on the reviews.
#9 (jungle view). This particular room I assume is next to the kitchen. It was a nightmare with the noise from 6am up to 11pm. It was already one of the most expensive hotels from my options and the least I wanted to expect is a noisy room right next to the kitchen. Everything else satisfied my expectations from what I read on the reviews.
Christopher
The staff was incredibly friendly and accommodating. Food was very good.
Katherine
Amazing hotel. Would go back.
Stayed in a master suite on the jungle side - one of the best hotels we have stayed at. Was so quiet and peaceful. Pool area was amazing. Beach area very picturesque, but would personally prefer to spend time by the pool. Loved the roll out bed, spent a very lovely morning lounging on the bed on the balcony! No request was too much. I would say drinks / food is a little pricey, but in the context of the Tulum hotel zone was actually pretty reasonable. And plenty of food / drinks options within walking distance. Would recommend.
Jocelyn
Stunning location. Hotel staff from concierge to bar to waiting staff were brilliant. Food at the hotel was excellent and when we wanted to eat out they recommended and booked some truly excellent restaurants. We had a great time all round.
Katie
Just wanted to say a huge thank you to all the staff who are so helpful and wonderful! Valet parking, beautiful rooms! Very accommodating. The staff remember your names and are so happy and smiley! It’s like living in a luxury jungle. We specifically chose this hotel as it was the only one with consistent amazing reviews and it didn’t disappoint. It’s right at the end of the ‘strip’ so it’s lovely and quiet as we didn’t go to tulum for the ‘party’.
ONE FOR THE LADIES - all hotels in tulum are run off generators so if you take your Dyson it won’t work 😂 check your voltage on the Dyson website as I looked a little like a cave man till the humidity broke
ONE FOR THE LADIES - all hotels in tulum are run off generators so if you take your Dyson it won’t work 😂 check your voltage on the Dyson website as I looked a little like a cave man till the humidity broke
Jonathan
Very relaxing and beautiful hotel. Friendly, attentive staff. The jungle side pool is a great spot to mix it up from lounging on the beach.
Ardavan
By far my best experience in Mexico.
Nicest staff. Food is unbelievably good. Relaxing experience in an amazing boutique style hotel. Highly recommend.
Nicest staff. Food is unbelievably good. Relaxing experience in an amazing boutique style hotel. Highly recommend.
Blendi
By far the best hotel in Tulum. Better than Azulik (we stayed at both). They have a welcoming drink. Bathroom & shower in the room. Free breakfast. Steamer & airblower in the room. They don’t use the eco-friendly excuse to cut corners like most luxury hotels in Tulum. Absolutely the best in town
Alphonso
It was worth every penny
Everything about this hotel was a 20 out of 10!!!
Jacqueline
Wonderful and attentive staff! The hotel is beautiful and so peaceful. We would highly recommend to anyone seeking some rest and relaxation! Our experience was incredible. Thank you La Valise team!!
Verified traveler
Everything was amazing- service, staff, food, setting & weather! Amazing time at LaValise again!!!!
Chinwe
Great staff and lovely property!
Nicole
Staff was excellent
Victoria
went downhill, overall still very good but not what it used to be. Food is bland, overpriced, a lot of more guests on property.
Arnaud
Beautiful hotel, great staff
Courtney
My husband and I just recently visited and all we can say is WOW!! This experience for us was exactly what we wanted and needed. The generosity that each staff members brought was very heart warming and truly inspiring to see. From Laurna’s kindness, Efrains cool vibe and conversations, Eddy’s amazing breakfast service and joyful self, Angel’s wholesome personality, Alfredo making me coffee every morning at 5AM.. when he didn’t have to, and we cannot forget Carlo’s determination to go over the top with his hard working abilities (finding bananas in the middle of the night for my husbands night time snack and bringing them to our room). There were other staff who we just didn’t catch their name but worked so hard too. Staff that showed us how to work the free bikes, the man who takes every morning to make the beach look nice, the other man who helps in the morning for breakfast, the women who clean our room MULTIPLE times a day… the people here care and it shows. Anything you ask for you will most likely receive at any hour.
Also, I am gluten free and they have options! They have great breakfast, lunch, and dinner options.
They also will accommodate any meal option if you ask.
Also day before leaving they even ask to make you a lunch and coffee for your trip to the airport. Seriously they go above and beyond.
Kyle
They created a very peaceful environment with a beautiful beach area, and a majestic jungle side.
The complimentary breakfast was amazing, and the service was exceptional.
The complimentary breakfast was amazing, and the service was exceptional.
Jonathan
Absolutely stunning boutique property split between the Beach side..and the Jungle side. We stayed on the jungle side...tropical plants surrounded the beautiful pool with the rooms nestled amongst the palm trees and lush vegetation.
The attention to detail and attentiveness of all staff was exceptional..but Anna & Iker (part of the front of house concierge team) really went above and beyond to make us feel so welcome.
Superb breakfast included with our room...and you could choose to eat it on the beachside (our choice as you got the sunrise amd oceanviews)..or in the jungle side ..or in your room.
I could have stayed forever
The attention to detail and attentiveness of all staff was exceptional..but Anna & Iker (part of the front of house concierge team) really went above and beyond to make us feel so welcome.
Superb breakfast included with our room...and you could choose to eat it on the beachside (our choice as you got the sunrise amd oceanviews)..or in the jungle side ..or in your room.
I could have stayed forever
Jennifer
Gorgeous
Fantastic food
Beautiful beach
Fantastic food
Beautiful beach
Richard
Loved it!
Jodi
It is a gem. Perfect for relaxation and one of a kind.
Guy
Great vibe, delicious food, great customer service. All staff will go above and beyond to help you out and make sure you have fun. Incredible experience
Anisleidy
Amazing property with excellent service.
israel
Love the hotel ! Service was excellent! Will definitely recommend to friends and family
Christopher
Truly awesome hotel, rustic and relaxed, but oozing loads of class. Service was really outstanding with special note to Carlos who looked after us with food and drinks, such a kind and lovely person. We’re a family of 4, with two girls 17 and 20, who also loved our stay. Cannot recommend the hotel enough
Kimberly
The staff was very tentative and professional. The property is well well well kept.
CHRISSY
We really enjoyed our stay. We stayed in the jungle suite. Make sure you use the provided mosquito repellent because you are in a natural habitat
Mercedes
The service was amazing! We had a great time and Renato was very kind and helpful
Danielle
Relaxing
We had a great stay on the jungle side of La Valisse. Pool was great, still had beach access, and our room was very nice. Breakfast was included and recommend the massages on the beach. Would stay here again
Connie
This was a unique beautiful stay
Verified traveler
Best Hotel Experience
My Husband and I stayed at La Valise Tulum for a week in June and it was one of the best trips we’ve ever been on. The hotel is absolutely amazing- from the beautiful details within the room including a bed that rolls out to the balcony, the pool and beach areas, and the friendly and extremely welcoming staff. Breakfast is complimentary with a fresh juice of the day and the lunch/dinner menu is delicious. The shrimp tacos were our favorite and we ate them ate least 5 times. There are complimentary services available include a bicycle to explore the Tulum strip, yoga at Radhoo hotel, cocktail tasting and 10% discount at next door “Nü” Restaurant. The concierge staff also offers recommendations for exploring the area and can provide options for you to book. We felt extremely safe in our hotel and walking around during day and night- and overall rate our stay 10/10 and would be visiting again and recommend to others.
Carlie
The best place in Tulum!
Maria Guadalupe Reyes
This property is amazing and beautiful.
Ergun
Beautiful property and lovely attentive staff, the cleanliness and facilities are perfect fora short relaxing break.
Nicole
Everything was perfect!
Djulieta
Stunning place!
Absolutely stunning hotel, great staff and the restaurant the partner with has very good energy and food!
We absolutely enjoyed and wished we stayed longer.
It’s a little paradise!
We absolutely enjoyed and wished we stayed longer.
It’s a little paradise!
Nicole
Loved everything about our stay from the incredible design to the friendly staff to all the amenities!
Genevieve
Beautiful property!
Ruchi
Master Suite was gorgeous. It was amazing to sleep under the stars with the sound of the waves. All staff were very helpful, other guests were friendly. Carlos's service and care deserves more than a 5 of 5. He is such an asset to La Valise.
Jaqueline
We had an amazing stay at La Valise. My husband and I spent 5 days at La valise for our honeymoon and I can’t express enough great words about it. Their service is amazing and all of the staff were very kind. The room was very clean, and we always had a little treat waiting for us at our room when we got back from our fun tours. We definitely recommend them and we plan on going back as well.
Location & surroundings
La Valise Tulum
Carretera Tulum Boca Paila Km 8 7, Tulum, Mexico
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La Valise Tulum
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