Hotel Panamera

Mexico , Riviera Maya / Playa del Carmen
TULUM, Carretera Tulum-Boca Paila Km. 8.5
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50 reviews shown

8/10

Excellent

10 Feb 2026

Lucia

The beginning of my stay was somehow rough, the bedroom we got was the lowest rate room, no windows ! I should say that shower is amazing. I was surprised because front desk did ask for official IDs in a very demanding way… not comfortable with it. Otherwise staff was very professional and attentive. Prices overall are very high.

Leisure

10/10

Exceptional

08 Jan 2026

Anav J

The staff are great, top of the line service. Great amenities,Great food and everything is very. Will stay there again in my next tulum vacation

Leisure Partner

10/10

Exceptional

04 Dec 2025

Lloyd

The staff make this property beyond expectations. From Juan, Gael, Armando, Johnny, Omar, Luciano, to Alberto, to David, Jesus, Joshua, Petro, Daniela - all absolutely superb. The magic of the chefs who have really gone above and beyond when he came to making special accommodations and adaptations of recipes.

Leisure Partner

10/10

Exceptional

24 Sep 2025

James

Leisure Family

6/10

Pleasant

05 Jun 2025

Nathalia

Last year there was yoga, Ice Bath included and this year we paid! I went back for the experience. Two negative points are the shower and salt water and breakfast starts at 8:00 if you wake up early like me there is no coffee to serve really they only serve it at 8:01. But the staff who serve on the beach are kind the cleaning is good and the second time I loved it the first time this time there were some points that were not very good but ok!

Leisure Partner

10/10

Exceptional

16 May 2025

Ashley

My husband and I absolutely loved our stay at hotel panamera! The pool was stunning and the beach was beautiful! The food and service was superb! Especially loved my service with David, was was amazing! Highly recommend hotel panamera for your tulum trip if you are looking for a hotel in the hotel zone!

Leisure Partner

10/10

Exceptional

10 Mar 2025

Rodrigo

Everything was excellent!

Leisure Partner

10/10

Exceptional

23 Feb 2025

Caroline

We absolutely loved our stay at this hotel. The staff was so wondurfull, attention to details all the time, recognized us everyday, always there for us.
The only comment I would add, is that the rooms could have a few extra hooks and shelves tor toiletries and to hang our wet bathing suits!!! But that's really the only thing....

10/10

Exceptional

14 Feb 2025

Elizabeth

Exactly what we were looking for. Lovely boutique hotel with a fantastic beach and excellent staff. Small, quiet, low key. Walkable to shops, spas and restaurants. Could not have been better.

Leisure Friends

4/10

Poor

31 Jan 2025

Verified traveler

Don't stay here.. but is worth a day trip

I’m disappointed to write this review because the hotel itself is beautiful-the beachfront is idyllic and the food is fantastic. However, the service was poor, and I still haven’t received my full $1,600 deposit refund, 11 days after checkout. The hotel owes me $1,187.

Upon check-in, we paid a $1,600 deposit to charge anything to the room. On checkout, the hotel insisted on deducting the final bill from the deposit in USD, using an exchange rate of 19, whereas my bank’s rate was 20.67, meaning they took an extra $100. I asked to pay in Pesos, but their card machine \"wasn’t working\" and they took 6 days to send an online payment link. Despite paying immediately, they only refunded $413, still owing me $1,187. I’ve tried contacting them daily with little/no response.

Service was slow from the start, but improved the more we tipped. Tipping less than 20% meant being ignored, but a 20% tip improved the service—this felt like a tactic to pressure guests into tipping more. To add to that, they highlighted \"Service is Not Included\" in yellow on the bills, infuriating.

We were meant to receive a complimentary bottle of wine, white or rosé but were given red. When we reminded them, they said they didn’t have any at the complimentary value, but later found two bottles of white wine, which felt like an attempt to serve the cheapest option.

The hotel’s lack of transparency, poor service, and deposit issues are unacceptable. I’d recommend the beachfront and food for a day trip

Friends_and_family Family

10/10

Exceptional

25 Dec 2024

Widad

Hotel Panamera is such a gem on Tulum Beach. The design is beautiful—the checkered pool is a total highlight—and the rooms are cozy and stylish. The food is amazing (the tacos are a must-try), and the rooftop bar is perfect for sunsets. I loved the daily yoga and the chill but vibrant vibe. The staff were super friendly and made the stay even better. Honestly, it’s one of the best spots I’ve stayed at in Tulum!

Leisure Friends

10/10

Exceptional

10 Dec 2024

LUIS

Amazing hotel really good facilities and Jessica, Ricardo y Santiago were Great with their services and attention. I will recommend the hotel and I will comeback again

Leisure Friends

10/10

Exceptional

22 Nov 2024

Michelle

A great hotel on the beach front, loved the morning yoga on the beach. The grilled fish offer from their restaurant at the weekends is fantastic.

My only request is that the room has more surfaces like a small table to put things on. With the limited surfaces we had to use the minibar to put things like a hand bag and small personal items.

Leisure Partner

8/10

Excellent

06 Nov 2024

Monica

I didn’t like the shower inside the room

Business Self

10/10

Exceptional

28 Oct 2024

Carolyn

The onsite restaurant and room service had Amazing food. The staff is constantly helping you almost like a big resort but w that much cooler and more local vibe. It was honestly so nice.

Leisure Family

2/10

Poor

18 Oct 2024

Sean

Staff was really rude when I brought my own beer to the beach. They demanded I go drink in my room because they insist you have to buy their overpriced beer on the beach even though they don’t serve my brand. Super disrespectful. Stay somewhere else to avoid these money grabbers.

Leisure Self

10/10

Exceptional

16 Oct 2024

Dino

Hotel was clean with friendly staff everyone had a smile on their face and willing to provide the best service. Great food and great Beach with a nice atmosphere will be back and recommend to others!

Business_and_leisure Self

10/10

Exceptional

12 Oct 2024

Dino

Greated me like i was special space is so tranquil and classy treated to the new section and what a treat i booked another night!

Business_and_leisure Self

10/10

Exceptional

11 Sep 2024

Samantha

Staff was extremely friendly and accommodating in all areas of the house.
Food and drinks were delicious.
Felt very safe and looked after.
Highly recommend.

Leisure Partner

10/10

Exceptional

22 Jul 2024

Ashley

I would definitely come back to this property. It was the absolute best for what we were looking for - it was quiet, safe, and attentive. My partner and I had an entire pool to ourselves. Most people want to go to the \"Instagram\" pool but there is an entirely different pool that was hardly ever used. Food is cool but it's walkable to so many other eateries - venture out if you can! Thank you for our stay!

Leisure Partner

10/10

Exceptional

20 Jul 2024

Evie

perfect stay! staff were the friendliest and the food is amazing!

Leisure Friends

10/10

Exceptional

20 Jul 2024

Evie

amazing stay! recommend 10/10

10/10

Exceptional

20 Jul 2024

Evie

one of our fav hotels, the staff is exquisite and the amenities and amazing, 10/10

Leisure Family

4/10

Poor

26 Jun 2024

Natasha

I wanted so badly to like this hotel, granted the weather was pretty terrible while we were there, so that didn’t help. But overall it was subpar and slightly disorganized. The water was cutoff a few times for repairs, the electricity was in and out. The service gradually got better after a few days but it could of been better. At times I felt like I was an inconvenience or not really welcome to the hotel/restaurant/bar. That people that used it as a beach club were given more service and attention. It was just a weird vibe and overall experience. There were a few servers that were lovely! And the food was pretty good and well priced. We went off the property a few times for dinner and was not worth the money, better food and bang for your buck at the hotel. Additionally we paid around $1000 for a room that later dropped to $600 and they did not adjust the price for us and denied an upgrade even though there was like 3 couples staying in the entire hotel. I wouldn’t recommend this hotel unfortunately, they have a lot of growing to do.

Leisure Partner

10/10

Exceptional

09 May 2024

James

Our experience at Hotel Panamera was nothing short of extraordinary. From the moment we arrived, we were enchanted by the impeccable service and stunning surroundings. The cocktails were crafted to perfection, each sip a delightful journey of flavors. Coupled with delectable cuisine, every meal was a culinary delight that tantalized our taste buds. The ambiance was simply breathtaking, with two pools boasting unique designs and both buildings perfectly situated on the beachfront, offering unparalleled views of the azure waters. The abundance of day beds ensured moments of pure relaxation, whether basking in the sun or gazing at the stars. One of the highlights was the rooftop bar, a lively haven where evenings were transformed into unforgettable experiences. With a talented DJ spinning tunes, enticing drink specials, and the backdrop of a mesmerizing jungle sunset, it was a scene straight out of a dream. The gesture of a complimentary room upgrade, coupled with a thoughtful welcome gift of wine, exemplified the hotel's commitment to exceeding expectations. Moreover, the staff's warmth and attentiveness made us feel truly pampered throughout our stay. In summary, Hotel Panamera is a gem in Tulum's crown, offering an oasis of luxury and relaxation. Whether it's savoring exquisite drinks and cuisine, soaking in breathtaking sunrises and sunsets, or dancing the night away under the stars, this adults-only retreat promises an unforgettable experience.
Rating: 10

Leisure Partner

2/10

Poor

28 Apr 2024

Erez

Do yourself a favor, Just stay away from this property. We were tempted by the low price, that was a big mistake. Such amazing properties in Tulum and this isn’t one of them. No appreciation for the guests. Unprofessional hotel manger.
If you do book this place please make sure:
1. They haven’t sold the pool to a privet event and no way hotel guests can use the pool. The hotel thought that this is totally legit.
2. Make sure to bring earplugs, the cleaning staff arrive at 7am and our very loud in the corridors.
3. Don’t expect any upgrades as Expedia platinum, overheard the hotel mangers explanation to the reception always to say no availability.
4. One towel per room, we tried to get additional towels, it’s impossible. Most are dirty and torn.

Leisure Partner

2/10

Poor

19 Apr 2024

Desiree

not considerate of the guest experience

they put me in a room close to reception - i was constantly hearing every guest issue and I was not good. I complained and asked the front desk to try to lower all the loud voices & chatter because I couldn’t sleep. They never offered to move me nor upgrade my room and the hotel was not sold out

Self

10/10

Exceptional

17 Apr 2024

lauren

I just loved this hotel so much. Staff was SO kind, helpful, and accommodating in every way. I cannot wait to come back. Great for solo travel, and close to some great restaurants including their own. Cannot recommend enough - absolutely loved it ! thank you

Leisure Self

10/10

Exceptional

05 Apr 2024

Michael

Great pool and beach area, nice room and service, good rooftop bar but ensure you book ahead of time (gets v busy around sunset)

10/10

Exceptional

27 Mar 2024

David

Beach Luxury

Amazing hotel - we loved every second! Food was great too. Can’t wait to go back

Partner

8/10

Excellent

23 Mar 2024

Marita

The hotel is beautiful. Staff is attentive, helpful and polite. My only disappointment was an inability to communicate with done staff due to language barrier with some staff particularly in the restaurant.

Leisure Partner

10/10

Exceptional

17 Mar 2024

Jessica

New favourite Tulum hotel!
Hotel Panamera is heaven. My husband and I have been coming to Tulum for years and have tried many different types of accommodation on the beach road and Hotel Panamera gets everything right. The location is perfect for walking to some of our favourite hotels and restaurants, and for those who prefer the quieter end of the strip. The staff were kind and helpful, always busy but available if you needed something. The design and aesthetic of this hotel are stunning. Minimalist but still warm and inviting. We had an Atrium room which was simple but comfortable (I will agree with previous reviews, they need more hooks in the rooms) There are two pools, one which is exclusive for guests and has a hot jacuzzi which was nice to use in the evening. We loved the morning yoga with Rahul, the yoga shala is right on the beach so you get to listen to the sound of the waves as you do the class…amazing! After yoga have a delicious breakfast in their beautiful restaurant overlooking the beach. Monday night was our favourite, half price cocktails on the roof and a fun dj. The view from Roof is spectacular at sunset. One of our other favourite things about Panamera was the music they played. Not your typical club tracks, you can tell someone carefully curated the playlist to include diverse and interesting music from around the world which sets the tone for lovely atmosphere throughout the hotel. Can’t wait to return, thank you Hotel Panamera!

Leisure Partner

10/10

Exceptional

27 Feb 2024

Andrew

The staff and overall service level is world-class which made our experience top notch. Regardless of the staff member everyone was more than willing to help all needs. The security guard got us a blanket and offered to turn outside lights on for us late night.
Well balanced ambiance between retreat/party feel with daily sunset happy hours and the location is in the best (south) part of the strip. The

Leisure Partner

10/10

Exceptional

19 Jan 2024

Shlomo

Happy to have ended up in a nice newer and clean hotel. Location was further down the strip but just perfect as it was less packed right up front. Beach front lounging with restaurant service was fantastic. Staff was helpful in booking additional experiences. I can’t wait to return.

Leisure Friends

10/10

Exceptional

29 Dec 2023

Brian

Hotel Panamera is a first class hotel on the most spectacular beach with the best food in Tulum. If they could just put a few shelves in the rooms to store items and supply a proper amount of towels to the rooms it would be perfect.

Leisure Partner

2/10

Poor

14 Nov 2023

Brett

WARNING: MY WIFE’S DIAMOND EARRINGS WERE STOLEN FROM INSIDE OUR ROOM AT PANAMERA HOTEL WHILST OUR ROOM WAS GETTING ‘SERVICED’.
My partner and I are on our honeymoon in Tulum from Australia and we had stayed just ONE night at Panamera Hotel. She had left her jewellery in the bathroom before we headed to the beach & pool.
She thought that surely they would be safe and secure in a 4 star hotel that charges $500 per night and claim to have security watching their staff at all times.
My wife and I returned to our room that afternoon to find her jewellery had without a doubt been stolen.
We contacted staff and they conducted an ‘investigation’ which involved looking through every piece of our luggage which felt really invasive. My wife was visibly upset and crying and the some of the staff stood around smiling and snickering.
DO NOT stay at this hotel is you are looking for a trustworthy and safe place to stay in Tulum. This hotel is NOT it.
The staff were unhelpful in particular one of managers. They completely lacked empathy.
They said they would look at the security camera footage from outside our room but it would take two hours. It was at this point I knew that her earrings would not be returned.
We checked out immediately after this incident because we felt both violated and unsafe.
DO NOT STAY AT PANAMERA HOTEL.

Leisure Partner

10/10

Exceptional

31 Oct 2023

Jeremy

Staff here were great and super accommodating. Roof top bar could get loud, however, it closes by the time you would be going to sleep so it is a-ok. They have plenty of events on the property like yoga daily, so lots to join in. Good was reasonably priced for the area, and overall enjoy our stay.

Leisure Partner

10/10

Exceptional

30 Sep 2023

diego

Will definitely come back

Amazing

Partner

10/10

Exceptional

25 Jul 2023

Beatrice

We had the best stay here! The hotel is beautiful and the rooms are very simple, but have everything you need to have a great vacation. The location is great and you can walk to many places. The restaurant and drinks were amazing. Both pools were lovely. Would definitely stay here again when in the area. Armando and Roberto were amazing!

Leisure Partner

10/10

Exceptional

20 Jun 2023

Lindsey

The property is gorgeous. Location is perfect. It’s at the very south end of the main hotel stretch which makes it still close to everything but it’s quiet so you can actually sleep at night. Staff was so friendly and accommodating. Food is really good here. We had an 8 course chef’s table dinner for only $95 a person. WAYYY cheaper than any other meal we had in tulum and was by far the best meal we had. Super intimate with just about 12 people. Beach out front was gorgeous, we came right before the bad seaweed season. 10/10 would recommend

Leisure Friends

10/10

Exceptional

16 May 2023

ALEJANDRO

Great staff and service, as well as cozy abd chic facility. The AC could’ve been better and the rooms were lacking a mini fridge. But I would highly recommend Hotel Panamera.

Leisure Partner

10/10

Exceptional

08 May 2023

Laura

Beautiful beach! Great service. Walking distance to many activities, restaurants and boutiques!

Leisure Family

10/10

Exceptional

13 Apr 2023

Pouyan

My wife and I recently stayed at Hotel Panamera and we couldn't be happier with our experience. We loved our room and found the staff to be incredibly friendly and welcoming throughout our stay.

The highlight of our stay was the breakfast which was truly amazing and delicious. We were blown away by the quality and variety of the food on offer, and it was the perfect start to each day of our stay.

On our second night, we upgraded to the Ocean view cabin room and it was a decision we will never regret. The view from the room was absolutely stunning and the room itself was incredibly romantic. We highly recommend this room to anyone looking for a romantic getaway.

Matias, the receptionist, was excellent and made us feel right at home from the moment we arrived. He was always available to help us with anything we needed and even suggested the Ocean view cabin room which made our stay even more special.

The next day, we didn't feel rushed out and completely felt at home in the hotel. The beach was absolutely beautiful and breathtaking and we had a wonderful time exploring the area.

Overall, we rate Hotel Panamera Tulum a 10/10 and highly recommend it to anyone looking for a great hotel with amazing food, friendly staff, and beautiful rooms with stunning views. Thank you for making our stay so special!

Leisure Partner

10/10

Exceptional

18 Jan 2023

Guillermo Jose

Very good experience, location and the beach. Some noise because of the construction next door owned by same hotel.

Leisure Partner

2/10

Poor

07 Jun 2022

Samantha

Not 5 star

8/10

Excellent

23 Feb 2022

Diana

The staff was great and very helpful. Lack of definition of space, ie no door to the bathroom closet area was just a shelf on the wall. I was expecting more luxury for the prices but the beach access and the staff made up for that.

Leisure Family

8/10

Excellent

29 Jan 2022

Susan

Everything was very nice. Music on beach was too loud. Roaming sales people a little annoying. Service was excellent! Food and drink great. Could have used wash cloths in the room.

Leisure Family

10/10

Exceptional

03 Dec 2021

Gilberto

I definitely will come back here, staff is very attentive and very sweet. Great pool decor and vibe. A great boutique hotel.

Leisure Self

2/10

Poor

16 Apr 2021

Verified traveler

This hotel is absolutely terrible, will never ever be back there. to begin with the water in the sink is literally salt water, there is no quite anywhere the hotel is so loud u cant even rest even in your own room ! will never ever be back there ! worst experience we ever had in a hotel !

Leisure Family

10/10

Exceptional

16 Feb 2021

Shawn

Great boutique hotel

I enjoyed my stay at this hotel. All of the staff were super helpful and waited on you hand and foot. It is located on the beach and there are boutique stores in walking distance. The food and drinks were very good. The only cons i can add is the rooms are small and the beds were a little hard but it did not spoil the stay.

Partner