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Ahau Tulum

Riviera Maya / Playa del Carmen · Mexico

Carr. Tulum a Boca Paila Km. 7.5View location

8.6/10Excellent287 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.8/108.8
Condition8.8/108.8
Neighborhood10.0/1010.0
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Ahau Tulum

Relax on the private beach or enjoy other recreational amenities such as a health club and an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and complimentary use of a nearby fitness facility.

Enjoy international cuisine at Ahau Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar.

Local cuisine breakfasts are available daily from 7:30 AM to 11:00 AM for a fee. Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available on request).

Make yourself at home in one of the 24 air-conditioned rooms featuring minibars. Rooms have private furnished balconies or patios. Complimentary wireless internet access is available to keep you connected.

Read more about this hotelShow less

With a stay at Ahau Tulum in Tulum (Zona Hotelera), you'll be steps from Ven a la Luz Sculpture and Tulum Beach. This beach hotel is 1.8 mi (2.9 km) from Sian Ka'an Biosphere Reserve and 2.6 mi (4.1 km) from Tulum National Park.

Make yourself at home in one of the 24 air-conditioned rooms featuring minibars. Rooms have private furnished balconies or patios. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:30 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: USD 10000 per person (roundtrip)
    • Pet fee: USD 25 per pet, per stay
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Ven a la Luz Sculpture 0.1 km / 0.1 mi
Tulum Beach 0.1 km / 0.1 mi
Sian Ka'an Biosphere Reserve 2.9 km / 1.8 mi
SFER IK 3.3 km / 2.1 mi
Jaguar Park 4 km / 2.5 mi
Tulum National Park 4.2 km / 2.6 mi
Acceso al Parque Jaguar 4.2 km / 2.6 mi
Jaguar Viewpoint Tulum 4.2 km / 2.6 mi
Las Palmas Public Beach 5.6 km / 3.5 mi
Playa Akun 5.9 km / 3.7 mi
Hunab Lifestyle Center 6.3 km / 3.9 mi
Playa Paraiso 6.4 km / 4 mi
Beach 7.4 km / 4.6 mi
Holistika Art Walk 8.1 km / 5 mi
Dos Aguas Park 8.7 km / 5.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2012
  • Total number of rooms: 24
  • Number of floors (main building): 2
  • Junior suites: 10
  • Suites: 6
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
Show 27 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Laundry service
  • Medical serviceExtra charge
  • Bicycle hire service
  • Multilingual staff
  • Bellboy service
  • Hotel safe
  • Currency exchange facilities
  • Garden
  • Terrace
  • Bicycle storage
  • Restaurant: 1
  • Non-smoking area
  • Sun loungers
  • Parasols
  • Children playground
  • MassageExtra charge
  • Spa treatments
  • Breakfast
  • Snacks
  • Minimum check-in age: 18
  • Windsurfing
  • Surfing
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE OCEAN FRONTJUNIOR SUITE • OCEAN FRONTJSU.OF

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    OCEAN FRONT

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    JUNIOR SUITE OCEAN FRONT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    OCEAN FRONT

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.OF

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE OCEAN VIEWJUNIOR SUITE • OCEAN VIEWJSU.OV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    JUNIOR SUITE OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE OCEAN FRONT TWO DOUBLE BEDSJUNIOR SUITE • OCEAN FRONT TWO DOUBLE BEDSJSU.2D-OF

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    OCEAN FRONT TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    JUNIOR SUITE OCEAN FRONT TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    OCEAN FRONT TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2D-OF

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN FRONTSUITE • OCEAN FRONTSUI.OF

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN FRONT

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    SUITE OCEAN FRONT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN FRONT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.OF

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE BEACH FRONTJUNIOR SUITE • BEACH FRONTJSU.BF

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    BEACH FRONT

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    JUNIOR SUITE BEACH FRONT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    BEACH FRONT

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BF

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE OCEAN VIEW KING BEDJUNIOR SUITE • OCEAN VIEW KING BEDJSU.KG-OV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    OCEAN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    JUNIOR SUITE OCEAN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    OCEAN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE GARDEN VIEW KING BEDJUNIOR SUITE • GARDEN VIEW KING BEDJSU.GV-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    GARDEN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    JUNIOR SUITE GARDEN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    GARDEN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.GV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE BEACH FRONTSUITE • BEACH FRONTSUI.BF

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    BEACH FRONT

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    SUITE BEACH FRONT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    BEACH FRONT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BF

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN FRONT KING BEDSUITE • OCEAN FRONT KING BEDSUI.KG-OF

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN FRONT KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    SUITE OCEAN FRONT KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN FRONT KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-OF

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE GARDEN VIEWJUNIOR SUITE • GARDEN VIEWJSU.GV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    JUNIOR SUITE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Ahau Tulum

    Double or Twin DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Ahau Tulum

8.6
Excellent
287 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
8.8 /10
Neighborhood
10.0 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
29 Jun 2026
MOUFIDATH
C’était super ,ma chambre était nettoyé à tous les jours sans que je ne le demande,les gens sont gentils ,souriant et accueillant
Self
10/10
Exceptional
19 Jun 2026
Matt
Location is great. It’s nice. Staff is friendly. No TV in the room, but we were ok without it.
Partner
10/10
Exceptional
08 Jun 2026
Bonnie
We stayed here for 4 nights during my friend's bachelor trip, and it was absolutely amazing! From the moment we arrived, we fell in love with the atmosphere. Our group of 10 girls had such a fun and memorable time. The property is beautiful and well-maintained, and every corner feels like a little slice of paradise. One of the highlights was our rooms being right on the beach!!! Waking up to the ocean views every morning was unbeatable, and having easy access to the beach made the entire stay feel extra special. We felt incredibly safe and comfortable the entire time. I highly recommend this hotel and can't wait to go back.
Friends
10/10
Exceptional
04 Jun 2026
Blake
Staff was amazing, rooms fantastic, view unbeatable. All around amazing experience. Highly recommend.
Partner
10/10
Exceptional
21 Apr 2026
Regina
Had a wonderful experience with my daughter. Great location, we were able to walk to all the amazing restaurants in the area. Friendly stafff at Ahau, loved our waiter Sergio. Was very relaxing and serene.
Family
10/10
Exceptional
16 Apr 2026
Michael

The entire experience at Ahau was amazing. The resort fully embodies the Tulum vibe. We splurged and enjoyed a 2nd floor King Suite with a beautiful beachfront view. The concierge team was immensely helpful in planning and booking excursions. The beach was fantastic aside from the seasonal sargassum. The restaurant food and service were great. Our waiter, Sergio, took great care of us and always greeted us with a warm welcome & smile. Lastly, the added bonus of free access to The Face of Tulum and Jungle Gym helped set this resort apart from all the others we saw while in Tulum.

We highly recommend Ahau for couples or families seeking the full Tulum experience!
Partner
8/10
Excellent
08 Apr 2026
Araceli
Shops and restaurants nearby
10/10
Exceptional
27 Mar 2026
Vianney
Great place to stay on the strip!
10/10
Exceptional
24 Mar 2026
Matthew
Beautiful hotel, great beach, delicious food!
We had a great time!
Friends
6/10
Pleasant
22 Mar 2026
Desiree
We recently stayed at Ahau Tulum and had a bit of a mixed experience. The property itself is absolutely beautiful the views are stunning, the rooms were clean and comfortable except for the fact the shower in room 22 did not get warm at all. we really loved seeing the animals around the resort. It truly has a unique, relaxing vibe that makes it feel special.

However, chris at the front desk was the only nice genuine worker. the service unfortunately took away from the overall experience. We found the staff to be overly pushy when it came to promoting their rewards program, which made interactions feel more like sales pitches than genuine hospitality.

We also had an uncomfortable experience with tipping. When we asked for small bills, we were repeatedly given larger ones, which led to us unintentionally leaving a very large tip for a single drink. When we adjusted our tipping afterward, the same server made a joking comment about what he expected for a tip. From that point on, his attitude noticeably changed — he stopped greeting us and the service became unfriendly.
It gave us the impression that there were assumptions made about us financially, which made us feel uncomfortable and impacted our stay greatly.

While the property itself is stunning and has so much potential, the service experience was disappointing enough that we would not choose to stay here again.
Partner
10/10
Exceptional
15 Mar 2026
Ingrid
We had an sea view room at beach level, and it was beautiful. The room was clean and comfy. Breakfast was basic and adequate, nothing fancy, but we liked it.
Partner
10/10
Exceptional
12 Mar 2026
jodie
It’s beautiful there! Staff worked continuously clearing beach. Included breakfast was very good. You have to put toilet paper in trash which is gross and it’s kinda expensive, dinner was 50 to 60$ each and drinks 17$ but other than that we loved our stay there. Had a great time!
Friends
10/10
Exceptional
09 Mar 2026
Aleksey
Clean hotel with good service. Great area
Partner
6/10
Pleasant
01 Mar 2026
THI THU HANG
Nice view.
10/10
Exceptional
22 Feb 2026
Laura
Amazing place
8/10
Excellent
18 Dec 2025
Zorana
This property is beautiful and clean. Staff is welcoming, attentive and pleasant. The beach is stunning and the vibe is calm and zen. The room does not have a mini fridge which was very surprising to learn upon arrival to our room considering we are in a hot climate. The room also does not have a hair dryer or a coffee maker. In my opinion those should be included especially for the price of the room. The food was good however like everywhere in Tulum, extremely expensive, example you will pay around 30$CAN for a Margarita. There is a taco spot just accross the street which was good and comparable to North American pricing. The Starbucks is also right next to the hotel but the prices are absolutely ridiculous. All in all, I do not think the whole experience was worth the money spent. Because of these reasons despite the hotel itself being beautiful, I would not return.
Leisure Family
6/10
Pleasant
18 Dec 2025
Christopher
Food quality an options need improvement. Mixology was average while some of the drinks weren’t that good. Price for all was high. Hence is why I give an average rating.
Leisure Partner
10/10
Exceptional
23 Nov 2025
Cristian
❤️Beautiful room ,services and all the staff 👌
Leisure Partner
10/10
Exceptional
16 Nov 2025
ENRIQUE
Great Property and the staff are wonderful
Leisure Partner
4/10
Poor
09 Oct 2025
Tuan Anh
Not thing in room
Leisure Friends
10/10
Exceptional
09 Oct 2025
Jesus
It was great, loved it
Leisure Family_with_children
4/10
Poor
05 Oct 2025
Charles Otis
Tulum has really changed from time we were there. Everything is so much more expensive and couldn't get in beach due to seaweed. Had a few bad experiences where restaurants were automatically charging tips. We used to love Tulum but will not be returning. It's literally turned into Cancun
Leisure Family
10/10
Exceptional
15 Sep 2025
Alexander
Esta propiedad me dejó enamorada, por supuesto que voy a regresar con mi familia, es un paraíso, la atención excelente en todas las áreas, la comida muy deliciosa, fue un relax total, los masajes espectaculares, no dejen de hacerlo si vienen, 200 por ciento recomendado.
Leisure Partner
10/10
Exceptional
15 Sep 2025
Tiki
Sergio was amazing, our room cleaners kept it immaculate. Will definitely be returning, such a perfect spot for a honeymoon or girls trip.
Leisure Family
10/10
Exceptional
06 Sep 2025
Jim
Friendly staff, great location, very good food and drinks
8/10
Excellent
05 Sep 2025
Dailin Abiague
Great stay
10/10
Exceptional
28 Aug 2025
carlos
Sergio and Fer were great at the restaurant. The room had a great view.
Leisure Partner
10/10
Exceptional
05 Aug 2025
Tardu
I can honestly can not find anything negative to say about Ahau. It really was one of the best vacations we’ve ever had. The staff was amazing. The food was amazing, the room was amazing. Entire hotel was amazing. Service was top notch. The ocean was full of sea weed but the hotel was so good at cleaning it up from the beach. These guys work very hard. It takes them hours to clean the sea weed.

The concierge was absolutely perfect. They were always in touch with us. Also one thing I liked was we can ask for anything through WhatsApp. Any request any problem. I like that system a lot.
Leisure Family
10/10
Exceptional
03 Aug 2025
Marisol
Todo espectacular y buen lugar para relajarse. un poco alto en precios
Family
10/10
Exceptional
05 Jun 2025
YELAINE
Lovely place
Leisure Family
10/10
Exceptional
15 May 2025
Robert
I felt like I was in nature the entire time. What a beautiful property in a natural setting, complete with sand walkways around the rooms. I felt so at peace here. The ocean was the constancy presence in my six day stay. I’m looking forward to returning soon.
Leisure Partner
6/10
Pleasant
09 May 2025
Carmen
Very dissatisfied with the process of check in and checking out. Checking in was very slow, only one person at the reception desk and a confusion with the unit that I paid. Also, I got overcharge for the room.
Overall, the hotel is nice, clean, beach front, walkable to shopping and restaurants. It was our first time to Tulum and it was fun.
Business_and_leisure Partner
10/10
Exceptional
04 May 2025
Nagaram
Excellent location
8/10
Excellent
16 Feb 2025
Mariella
I love the hotel, the area, the good energy.
Leisure Partner
2/10
Poor
09 Feb 2025
Linda
Its like a Hostel but they charge like a 5 stars hotel.
There was no water in my shower, the room was dirty, in my room there were no black out or courtains in all the windows of the room , so at 7 am the sun was in my face.
They don’t have enough bath towels, we were 3 in the suite and they just put 3 bath towels the first day but the other days the put pool towels instead of bath towels because they didn’t have enough.
There were singers at the restaurant and music from 9 am, and my room was just next to the restaurant so the music was inside my room.
The only thing that its good with this hotel it is the location.
Friends
10/10
Exceptional
21 Jan 2025
Susan
Very comfortable and clean hotel with friendly staff. The food is excellent though pricey. The beach is lovely and clean.
Partner
10/10
Exceptional
02 Dec 2024
Dawn
Perfect Vacay!
2/10
Poor
30 Nov 2024
JOSE
Esperaba mas del hotel en cuanto al servicio y la atención al cliente..No lleno mis espectativas.. en cuanto al lugar y la playa muy bonita..
Leisure Partner
10/10
Exceptional
15 Oct 2024
steven

Heaven

The resort was amazing! From our room to the food. I would give it an 11 if it was possible. We will def be returning for another trip with friends next time. The beaches were beautiful and the water was next level!
Partner
10/10
Exceptional
14 Oct 2024
Robin
This place is just amazing and perfect for all families and couples. Solid place and so relaxing. Will be back again
Leisure Friends
10/10
Exceptional
11 Oct 2024
Ginger
Perfect location, incredible food, great staff. Will stay again in a heartbeat.
10/10
Exceptional
07 Oct 2024
Lyndsey
We had the bungalows onto the beach and they were phenomenal. The fruit smoothie place was great, staff really friendly, perfectly positioned

Taxis are expensive!
Friends_and_family Friends
10/10
Exceptional
06 Oct 2024
Shanice
Beautiful and quiet ambiance and attentive staff
Leisure Family
10/10
Exceptional
15 Sep 2024
Jessica
One of the best resorts ive stayed in. I would definitely return again in the future
Leisure Partner
10/10
Exceptional
12 Sep 2024
Juan Carlos
All great, highly recommend
Leisure Partner
10/10
Exceptional
08 Sep 2024
Marcelle
Great place to stay in Tulum if you want to be near Bagatelle and Ilios, Bombonniere, etc. Ahau is close enough to these places you can walk to, but far enough for you not to hear the loud music all night. Truly great!
Leisure Family
8/10
Excellent
04 Sep 2024
zaida
The some staff is rude
Leisure Family_with_children
10/10
Exceptional
30 Aug 2024
Xavier Ivy
Everything
6/10
Pleasant
23 Aug 2024
David
It’s a nice property but we never got room key message till after 430pm. Hotel is nice. Bed is comfortable. I would have given it 5/5 but if you want to sleep forget it, loud boom boom music till 3am. Even with plugs in you can hear it. Nearly checked out at 2am as I was going crazy. Did report it. Butt same thing next night. It’s a good Instagram place but shocking if you want sleep.
Leisure Partner
10/10
Exceptional
17 Aug 2024
Lesley
Beautiful property and everything was wonderful.
Leisure Partner
10/10
Exceptional
21 Jul 2024
Matthew
Junior and Leddy were especially awesome and helped us with everything and anything we needed.
Leisure
8/10
Excellent
11 Jul 2024
Jocelyn
Loved staying here would deff stay here again
2/10
Poor
09 Jul 2024
Yousma Devi
We were so disappointed about the service. Upon arrival the staff said do you want a welcome drink as he forgot to asked when we reached the office. There was no warmth at all!
Air conditioning kept going off and had to keep msgning them to put it on! After cleaning our room there was no fresh towel given to us. On the 4th of july a hurricane was expected. We are pressured to check out at 11am then it came to 10 30 am when they check out was at 12! The staff was sitting in our patio and outside our door being so noisy and disrespectful. On the 3rd of july they said they will send a complimentary bottle of wine which never came for my Husband's birthday celebration.
Worst is my card was charged without my consent as they were in a rush to leave! This is unacceptable!
STAFF has to be trained to be more respectful and noisy! Food quality isn't Great!
On the 3rd morning, staff was making so much noise on top of our villa cleaning up.
Very disappointing!
Leisure Partner
4/10
Poor
05 Jul 2024
William
TERRIBLE STAFF, incompetent and misleading staff.
Leisure
10/10
Exceptional
03 Jul 2024
Fe
Great location and middle of the everything
Leisure Partner
6/10
Pleasant
25 Jun 2024
Veronica
The resort is great for those who really love to live in the jungle. I disliked the humidity in the room which was always at an all time high no matter what we did with the AC. Our room sliding doors when it would rain would leak rain water in the room that didn’t help with the humidity either and made the room smell bad. The facility needs upgrades as you can tell the wood is getting worn out. Food was ok, we ate better at other locations. Location of the hotel is a great one as it’s right next to the statue of the Luz and other great restaurants such as Rosa Negra and Ilios. I would not stay here again due to the rooms needing some serious upgrades to make your stay and sleep more comfortable.
Leisure Partner
10/10
Exceptional
12 Jun 2024
Analin
.
Leisure Friends
10/10
Exceptional
11 Jun 2024
Patricia
Beautiful looking at beach
Partner
10/10
Exceptional
20 May 2024
ROMMY
Beautiful, great service!
Leisure
10/10
Exceptional
25 Apr 2024
Alejandra
Loved the vibe, the ocean view from our room.
The staff was lovely
Highly recommend
Leisure Partner
6/10
Pleasant
26 Mar 2024
Jennifer
This property is beautiful, the views are breathtaking. We went for our honeymoon. We had our first night there though in a room where the AC stopped working. Along with it being too hot to fall asleep and the loud club music till 1:30am, This made for a terrible day to follow. The staff and manager were kind and accommodating when we had issues and did refund part of our stay and apologized. But our time was short there and we wished we had chose another place in Tulum. This is not a place for people who aren’t wanting to party all night or light sleepers.
Leisure Partner
10/10
Exceptional
24 Mar 2024
Mark
Just the right blend of rustic and convenience. Great staff.
Leisure Partner
8/10
Excellent
16 Feb 2024
Ricardo
Great location and a beautiful beach view. The staff was extremely friendly and welcoming.
8/10
Excellent
05 Feb 2024
Adnan
Property itself is beautiful and is in a real good location. Staff, Food and Service is avarage.
Leisure Partner
10/10
Exceptional
29 Jan 2024
sean
Our stay at Ahau was absolute perfection. Every member of the staff from the check in desk to the beach waitstaff and housekeeping were incredible. We toured several other hotels and none had the combination of rooms, central location and beach access including a pool that Ahau did. I recommend staying on a top floor if you are in a bungalow to enjoy the thatched roof ceiling. The passion fruit margarita is the best in Tulum and the best restaurants are a short walk away. We will def be back. ❤️
Leisure Partner
10/10
Exceptional
19 Jan 2024
Roya

Amazing Stay

It was amazing, beautiful room and right on the beach. The only issue was that the shower did not have hot water, and we had no idea it would be outside, which I guess I didn't mind as much as the fact that it was cold water. Other than that, loved my stay and the staff was very welcoming and friendly.
Partner
10/10
Exceptional
28 Oct 2023
KHATIJA
We had a great time at ahau! The staff was exceptionally kind and helpful and the service was top notch. The hotel was centrally located to everything and the staff even helped us book a great Mayan adventure with a tour guide. Highly recommend!
Leisure Partner
8/10
Excellent
29 Aug 2023
Saj
Great quiet beautiful spot
Leisure Partner
4/10
Poor
07 Aug 2023
Laura
I got the Suite, and front beach. It was very difficult getting to actually see the beach from my suite 2. The palm trees were in the way. I was able to use cabana 2, however, there were always people there unable to enjoy! Pretty upset that my refrigerator was being un plugged aswell and my AC turned off by front staff, after I asked to keep it on at all times. Front desk control AC and I didn’t like that. I don’t know what kept biting me, but I woke up everyday with bites. Either mosquito or ants. Do not leave any type of drinks, food nothing on nightstand because ants will be all over! Noise was super loud at night, unable to sleep!
Leisure Friends
6/10
Pleasant
03 Aug 2023
Erika Delarosa
Too hot. My room was not cooling and the electricity would go out for a minute or so during the night.
Leisure Friends
8/10
Excellent
25 Jul 2023
Mark
Pool area was nice and pool bartenders were amazing. Passion fruit margaritas were awesome
Leisure Partner
10/10
Exceptional
25 Jul 2023
Claudia
Overall a wonderful experience.
Leisure Partner
4/10
Poor
11 Jun 2023
ismael
Brought my wife here for her 40th birthday. It was on her bucket list to visit Tulum. First, it is a king trip from the airport. Once we arrived, noticed that overall Tulum us beautiful. Ahau is a beautiful and unique property. Traditional Mexican architecture combined with modern influences. All rooms are individual bungalows. The problem here is that the a/c is turned off from 9am to 6pm. The last night we had to sleep without a/c because it broke. Informed staff and confirmed by checking the system, but not even issued credit for that night or even a meal. There are mosquitos and bugs everywhere. This hotel is not worth the nightly rate. Restaurant and beach staff is superb!!
Leisure
10/10
Exceptional
30 Apr 2023
Amy
The front desk staff here was the literal best I’ve ever encountered. We didn’t wait longer then 10 minutes for anything. If I could rate this hotel 100 stars I would. Such an incredible experience!
Leisure Friends
10/10
Exceptional
24 Apr 2023
Arianna Natalie
I love that it easy access to the beach, food was great!
Leisure Family
6/10
Pleasant
11 Apr 2023
Michael
Service should be way better & it used to be.
8/10
Excellent
15 Mar 2023
Nagme
Everything is almost perfect in this hotel. it's in the middle of the rest&club district. Walking distance to other cool places but at the same time you can not sleep before 2 am because of the noise. Choose quiet rooms when you book.
Leisure Friends
10/10
Exceptional
26 Feb 2023
Alexandrea
It was amazing
Leisure Friends
10/10
Exceptional
01 Feb 2023
Tanzin
An amazing experience at the hotel! The staff were so accomodating and helpful. I recieved the best care and service even before I went there. They accomodated my requests in every possible way and they were always available and replies right away if you ask any questions. Once we were there the resort is gorgeous. We stayed in mastersuit beachfront room and had the greatest beach experience ever. The view of the ocean from your bed- nothing can beat that. Then you just walk down this beautiful beach. All in all it's an amazing experience.
Leisure Family_with_children
10/10
Exceptional
23 Sep 2022
Lynn

Beautiful place to stay!

Beautiful hotel and room! And right next to the famous Ahau statue so you can take a lot of pictures! Great place to stay! But the only issue is that they only have ac on at night and not during the day when it’s so hot!!! Other than that “It’s A Great place to stay!
Partner
6/10
Pleasant
20 Sep 2022
Lourdes
The beach was outstanding! Very little seaweed and fine white powder sand. The restaurant food and staff were superb! The front desk reception was lukewarm. Just wanted the credit card info and not very excited to tell us about the amenities. We were told our room wasn’t ready when we arrived at 1:30 pm and reminded us unnecessarily that check in was at 3 pm. This is low season and weird no room available early. No offer to keep our carryon bags so we could enjoy facility earlier. We decided to eat lunch. A nice welcome drink, however, was served and that was appreciated. I was told to look online to see what the facility offered. Also, you need Whats app to communicate with front desk staff. Got very scant orientation to the room. We had to figure out the lock mechanism to the safe with some initial frustration and the AC temp control has 10 buttons and had to guess which one graduated room temp. Incense in room was old & moist so would not light. They got us a fridge for some meds we had, again appreciated that. The light in the fan unit came on twice spontaneously waking us up each time. Also, thumping music from next door bar kept us up ‘til 3 am on Sunday night. This was low season and thankfully this music wasn’t on the last night we were there. This hotel is not for kids. Need to throw out TP in basket not in the toilet as part of eco friendly stance. No TVs in room or nearby facilities. The darling for this hotel is the beach & restaurant food/staff.
Leisure Partner
10/10
Exceptional
07 Sep 2022
Margie
First time in Tulum and this is by far the best relaxing yet fun stay for me in Ahau!
Leisure Partner
10/10
Exceptional
05 Sep 2022
Gabrielle
Montserat and Fernando (not sure of the guys name that helped us) but these front desk staff are the nicest people we’ve ever met! Great customer service and overall enjoyed the place!
Leisure Partner
8/10
Excellent
12 Aug 2022
Andy
Beautiful, sustainable hotel, amazing food and drinks, friendly staff. Bathroom was very small, only 1 sink and barely room for a toilet bag. Also very little cabinet space and no table/desk to put a laptop and work remotely. Also not a friend of bare concrete floors
Business_and_leisure Partner
4/10
Poor
29 Jul 2022
alan

Completely UNSATISFACTORY.

We paid for a junior studio with beach which was as described. What was not identified was the music that played till 0500 everyday and that they did not clean the balcony covered poo excreta. No fly screens so mosquitos in room if not wanting to use air conditioning. On requesting a change of room, told music was just the weekend. Untrue. No daybeds around the pool and as the ocean was littered with seaweed this meant walking from beach through dinners to access pool. Staff very pleasant.
Partner
10/10
Exceptional
24 Jul 2022
Magdaleno
Excellent Service
Great attitude
Leisure Family
8/10
Excellent
18 Jul 2022
Enrique Javier
Love the places
Leisure Family
10/10
Exceptional
14 Jul 2022
Erik
Ahau was stupendous and I will make sure to continue to stay there when going to TULUM
Leisure Partner
10/10
Exceptional
12 Jul 2022
Dustin
Property was nice and clean
Leisure Partner
10/10
Exceptional
08 Jul 2022
Rosalinda
This place is the bomb , highly recommended
Leisure Family
10/10
Exceptional
20 Jun 2022
Analin
The price I paid was absolutely worth it!
Leisure Friends
2/10
Poor
07 Jun 2022
Dominique
Our stay was ruined by a terrible interaction with Management. We had sat down to dinner at the restaurant and ordered. It had been pouring rain for the past hour, but the restaurant was open and serving guests. 15 minutes after ordering we were approached by a waiter who informed us we had to go to our room because of the rain- hotel policy. We were quite confused since the weather conditions were the same. We asked why and the reply was \"because of the rain- hotel policy.\" We asked if we could finish our meal and then go to the room. All of this in a very calm and kind manner. They say no. We start getting up to get our umbrellas and at that point a gentleman standing by the door aggressively tells us: \"I am the Manager and this is not up for discussion, you are ordered to go back to your room! Go now!\" We were completely taken aback. Especially since we were already standing up. At this point I tell him there is no need to be so rude and that we were just trying to understand why since the fact that it is raining does not seem like an emergency to us. He just keeps yelling the same thing and tries to get us escorted to the room. We tell him it is not necessary and walk there ourselves.
It is not until the waiter brings us room service that we were kindly informed that there was an electrical storm warning. If we had been told this from the start we would not have needed any other explanation. Truly appalling. It stopped raining 20 mins after we got to the room.
Leisure Family
8/10
Excellent
02 Jun 2022
Brittany
The property was very beautiful and we had a great time… BUT the shower took about 10 minutes to get hot, and the rainfall shower had horrible water pressure, out of 50 holes only 8 dropped out slow water, we had to fill cups or water from the bathroom sink to fully rinse off.
Leisure Partner
10/10
Exceptional
24 May 2022
Andrea
Tanet, Javier, Emmanuel & the staff went above and beyond to ensure we were enjoying our stay. I highly recommend this hotel!
Leisure Friends
10/10
Exceptional
21 May 2022
Brittan
Concierge Javier was amazing. Bartenders weren’t excited to serve but the drinks were good. The grounds are incredible. Room 12 is perfect and comfortable and the view is great. Onshore winds are lovely on the deck.
Leisure Friends
8/10
Excellent
18 May 2022
Natasha
We had a lovely stay at Ahau. Monce, was so helpful to us from day one. She attended to our needs and made our stay very enjoyable. I will say however that the lighting in the hotel is not great at all especially during the evening. The AC goes off at 9am-9pm however the breeze from the sea was perfect during the day. Overall lovely stay however they can improve on the cleanliness and the lighting within the property (LED lights are somewhat eco-friendly).
Leisure Family
4/10
Poor
12 May 2022
Jonathan
This hotel is beautiful, and couldn't be in a better location. It's perfect for anyone that wants to be near the Hot Spots and best dining areas. Their own restaurant food was great too and Raw Love juices and smoothies are great hangover helpers.

But, I also shop for hotels in Tropical Areas like this with 2 things. A shower and AC. They advertised they have both, but we quickly realized they barely had either. The shower barely has water come of it most of the time. And sometimes NO water at. Which wouldn't suck so bad if the AC was working, but the AC is turned off from 9am to 9pm everyday. Systemically. So it's hot and humid AF. Not ideal for my wife and I when we were on our honeymoon.

And completely false advertising. Especially when we paid $750 per room per night. It sucked to be honest. They hotel staff never remade our room and we had breakfast in bed the first night, and those dirty dishes stay just outside our door until the morning we left. 3 2 mornings later. Again, not a big deal...but I paid $750 a night. Figure it TF out.
Leisure Partner
4/10
Poor
30 Apr 2022
Sankalp

One of the worst hotels in Tulum

Do not stay at Ahau. Apart from good location, there is nothing positive.

They have front desk but only from 7am - 10pm and many times there is no one at the front desk. I had to ask the people working at restaurant to find front desk people. No phones in room to reach them, only WhatsApp and half the times they do not respond to your messages on WhatsApp.

They take forever to check in. Only one person at front desk and he was attending to another guest so he told me to wait. I waited for 20 mins and when it’s my turn, another guest just walks in and they attend to him, completely ignoring me. Maybe it was due to racism as I am not white and the guest was white but nevertheless, preposterous to say the least. I just walked out to grab lunch.

Rooms are rather small and their is always an issue with water. Atleast 3-4 times the water supply was cut off and it took nearly an hour for them to restore. One time I woke up at 6am and no water and obviously you can’t contact front desk as they operate only from 7am - 10pm.

They have one tiny pool by the restaurant and that’s it. Food at the restaurant is rather average.

Much better hotels available in tulum
Partner
4/10
Poor
19 Apr 2022
Frank
Too hot when sleeping and music too loud when trying to sleep.
Leisure Partner
10/10
Exceptional
12 Apr 2022
Yoela
Fantastic property, great staff. Excellent location
Leisure Friends

Location & surroundings

Ahau Tulum
Carr. Tulum a Boca Paila Km. 7.5, Tulum, Mexico

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Ahau Tulum

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