Ana y Jose Hotel & Spa Tulum

Mexico , Riviera Maya / Playa del Carmen
TULUM, Carretera Tulum Boca Paila Km 7
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100 reviews shown

10/10

Exceptional

01 Apr 2026

Kevin

Clean room + amazing service! Breakfast menu was delicious and Fresh, and they even got us fresh coconuts straight from the trees.

10/10 would recommend.

Partner

10/10

Exceptional

19 Feb 2026

Milton

Amazing room. Clean and excellent staff.

10/10

Exceptional

14 Feb 2026

Paulina

Very nice, clean and friendly personal.

Family

10/10

Exceptional

12 Feb 2026

Trevor

Absolutely beautiful stay. Ana y José is a stunning resort with incredible design and décor — our room was perfect and felt both luxurious and relaxed. The staff were outstanding, warm, and attentive throughout our stay. Facilities were excellent, the food was fantastic, and the beachfront location is truly beautiful.

The only minor drawbacks were that hot water was a bit hit-and-miss, and at night you could hear music from a nearby resort down the beach. That said, these were small issues in an otherwise amazing experience. We would absolutely love to return.

Leisure Partner

4/10

Poor

27 Jan 2026

Danny

The beach in front of this hotel was super dirty with seaweed while the rest of hotels beach properties were clean.

Business_and_leisure Friends

10/10

Exceptional

14 Jan 2026

Robert

Great location. Spacious, clean rooms (not ocean view—those rooms are quite small). Friendly staff, but slow service and often inaccurate (food and beverage). Good value.

Leisure Partner

6/10

Pleasant

22 Dec 2025

shahram

It was OK

10/10

Exceptional

14 Dec 2025

Nawal

Beautiful place good service

Leisure

10/10

Exceptional

27 Nov 2025

Sulagna

Everything was great!

10/10

Exceptional

01 Nov 2025

Manuel

Good porquekwh me gustó porque why

10/10

Exceptional

13 Oct 2025

Dagmar

It was our second visit, and we are still happy to come here. They even remembered us, from last time, which makes you feeling home. Everything is always nice from service thru the people.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Vilma

Very wonderful stay thank you for everything

10/10

Exceptional

31 Jul 2025

Maksim

We enjoy our stay.

Leisure Family

8/10

Excellent

04 May 2025

Pedro

Hotel was clean and well maintained. Service was great from housekeeping to waitstaff. The front desk wasn’t the best at check out but overall great service
Our room was comfortable, clean with a stunning ocean view
The only negative was the quality and value of the food and drinks. We had breakfast, lunch and ordered food at the beach. The quality was middle of the road but at Miami prices. We ended paying $125 for lunch for the two of us and a drink at the beach is $17-18 for unremarkable, water down cocktails. I can go to Miami for those prices and get better quality
It had been 2 years since our last visit to Tulum. I will look for other places in the future. Prices have risen to Miami levels but you still have to endure some of the negatives like lack of street sidewalks, chaotic and extremely congested traffic, poor street lighting, risk of food poisoning, and a hint of insecurity. (We saw a group of fully geared Marine squad including their M16, patrolling the beach. I thought I was in an episode of Seals)
Overall we had a good but not excellent experience that would make me want to go back

Leisure Partner

10/10

Exceptional

23 Mar 2025

Chamil

We had a wonderful stay at Ana y Jose. The place is beautiful and offers a perfect balance of a boutique hotel and family friendly vibe. The service was impeccable: friendly and accommodating, always going an extra mile. The little kids playground on the beach was a highlight. We also enjoyed the spa very much. We are definitely coming back.

Leisure Family_with_children

6/10

Pleasant

12 Mar 2025

Ivan

Ana y Jose hotel is a good hotel. Right on the beautiful beach. Our servers for breakfast Maria & Mario were great, they were very kind and met our every needs. Our server for Dinner Rafael also was terrific, made recommendations on whats a popular dish and went above and beyond to make our experience phenomenal. What I didnt like from the hotel was our room being righf next to the kitchen, we heard almost everyones conversation and all the pots & pans crashing into eachother. The hotel food fell below my expectations. I was hoping for more options like menudo or tradional tacos, something more mexican. However, the massages my wife & I got from the spa were amazing. Those two young ladies im forgetting thier names but they made us feel like royalty.

Leisure Partner

8/10

Excellent

10 Mar 2025

Brenda Roberta

We stayed in an ocean view room, Agua de Mar. it was large, lovely, with a gorgeous view and private plunge pool. The staff was wonderful! The property was very lovely.
We did NOT like the incredibly loud Electronic Dance Music played beginning in the late morning and continuing all day long. The bass actually hurt our ears! Also, the fit was center was very tiny, no treadmill, broken bicycle… Thsnk goodness I run on the beach, which is absolutely gorgeous, great breakfasts, dinner was good if you have a small number of people. We had a dinner for 10 one night, I had reserved in advance. The restaurant never got the message. Service was very slow, food was mediocre.
The soft shell crab tacos were amazing!

Leisure Friends

10/10

Exceptional

09 Mar 2025

Pamela

This was our first visit to Tulum. This small charming hotel was great. The staff were all very friendly and helpful and it is right on the beach, The food at the restaurant was good, but the service a bit slow. The gym could use upgrading, but on the whole we were very satisfied and would go back again.

Leisure Friends

10/10

Exceptional

14 Feb 2025

David

Beautiful beachfront resort

Leisure Partner

10/10

Exceptional

29 Jan 2025

Kathryn

Beautiful, bougie, easy! Amazing food and staff!

We LOVED our stay at Ana y Jose! Four friends got out of Dodge, and headed to Tulum for an all-inclusive, relaxing ladies weekend - we couldn’t have picked a better spot to land. They were attentive in advance, asking for our flight and shuttle information (and offering to help), and were incredibly sweet, kind, funny, and professional during our stay. Melissa is the head concierge and she was a ray of sunshine popping up everywhere! There wasn’t a thing we asked for (recommendations, taxis, getting ourselves locked out of our safe, etc) that she didn’t help with immediately. William and Maria (Mary) were our breakfast servers everyday and we had so much fun with them. Loved getting to know them a little bit and being able to relax into the stay so authentically. Mario was our dinner server every evening and similarly, we just loved getting to know him, learning new words from him (we had a fluent Spanish speaker with us, so communication was fairly easy), and seeing a friendly face every evening. They remembered a food allergy amongst us and went above and to bring her amazing dishes, brought us drinks (coffee, tea, margs) to at they knew we liked, and didn’t scrimp on presentation. Perfecto! The property is beautiful and does a wonderful job using the space to create a home-like but also bougie experience. The beach is beautiful, of course! We never fought for a lounge chair or even a spot in one of the shade lounges. We can’t recommend this place enough!

Friends_and_family Friends

2/10

Poor

21 Dec 2024

Policarpio

Price was way up horrible service

Business_and_leisure Family

10/10

Exceptional

14 Dec 2024

Alexander

We greatly enjoyed Villa Coba, with the private pool and jacuzzi. Excellent breakfast right by the beach. Very happy with the service, friendly and helpful staff

Leisure Family

10/10

Exceptional

01 Dec 2024

GABRIELA

This hotel was wonderful, the location, the comfort in the rooms, the food, the service. I really recommend this hotel, after doing a lot of research I found the right one. I will definitely be back. Thank you Melissa, Rafael, Maria for your attention.

Leisure Family

10/10

Exceptional

26 Nov 2024

Lazaro

Oasis

10/10

Exceptional

19 Oct 2024

Dagmar

Everything was perfect. Everybody was helpful. I will go back if I ever go back to Tulum. Celebrated my husbands birthday. Had ordered a cake. They made it so nice with music and singing. I was very touched, more than I expected. Clean and everybody is very attentive. The airport shuttle was working very well too.

Leisure Partner

2/10

Poor

12 Oct 2024

Hassam

This is a perfect case of false advertisement. It's a horrible hotel, I felt I was in a Netflix horror movie. I left the hotel did not get refund or credit. That was $4,500 down the drain.

Leisure

10/10

Exceptional

06 Oct 2024

TAMIKA

Definitely a location I would visit again. It was such a great experience. ALL of the staff was always very helpful and attentive to our needs. We had a group of 8 and there were absolutely no complaints. The food was excellent, beautiful beach and great amenities. Thanks for making my brother's birthday trip an amazing one

Leisure Family

10/10

Exceptional

21 Aug 2024

Elios

The service was great Rafael & Paulina are top class.

Leisure Partner

8/10

Excellent

29 Jul 2024

Kathy

The property was well maintained and offered a boutique feel, which we loved! However we were not expecting families to select this property because there are no kid amenities here? The beach service was lacking too, they only came around maybe every 3 or so hours. Housekeeping was inconsistent as well. The food was absolutely amazing here!!

Leisure Partner

10/10

Exceptional

02 Jul 2024

Verified traveler

Beautiful place, perfect hospitality

Absolutely beautiful place. Everyone was so welcoming there and the food was amazing. We loved Omar! Such a great sense of humor and made every meal/drink even more enjoyable!!

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Dionne

Service is excellent! I spent 3 nights and had a relaxing, peaceful time. It rained a lot and I ordered room service for dinner two nights and the food was really delicious and healthy. Omar deserves a special shoutout for being a fantastic and hilarious waiter. He recommended meals that were superb. My last night I ate at the restaurant and wasn’t feeling well, and he recommended the grilled fish and quinoa risotto, since they were light. Great choice. The spa services are a must! I had the best facial and massage, 70 minutes each, by I think, Abigail? I booked one for each day. Just amazing! My room was large and had everything I could want. The beach when it stopped raining, was fantastic! My last day the sun came out and while it was not hot, nice breeze, I still got sunburnt. This was my first solo trip and thanks to Ana y Jose, it was perfect due to staff and amenities. I will definitely stay there again when I visit.

Leisure Self

10/10

Exceptional

18 Jun 2024

Dania Sara

I loved my stay at this place! Very friendly staff, and a beautiful hotel! I think the pool area could’ve been a bit bigger, but the beach made up for it! The food was definitely exceeding my expectations! Very great quality food.

Friends

8/10

Excellent

20 May 2024

Eldreth

Nos recibieron excelente, muy amables, las habitaciones lindas, solo que en una de ellas el aire acondicionado estaba mal localizado y fue insuficiente por la noche. Pero en genaral bien y la gente muy amables y atentos. Centrico y lindo

Partner

2/10

Poor

20 May 2023

Patricia Y

Local thief’s broke in to our room broke into the safe and stole all are money and jewelry
We reported to the local police and hotel management have videos of the break in. The hotel have donde nothing for compensate our losses worst resort ever be aware.

Leisure Partner

10/10

Exceptional

15 May 2023

Claudia

Beautiful hotel

Beautiful hotel next to the beach.

Friends_and_family Friends

10/10

Exceptional

13 Apr 2023

Domenic

amazing stay and service

Business_and_leisure Friends

4/10

Poor

06 Feb 2023

David

Like everything in Tulum….

Massively overpriced and you are only viewed as a money extraction opportunity.

This is a 2.5 star hotel with a few cute touches. If the room was a third of the price I’d give it a 5 star rating, but at what we paid, and how they continued to treat us as an ATM… I’m disgusted.

EVERYTHING is extra. You want in-room coffee at $800 nightly?-No! You pay! You want the room upgrade you were promised? No! You pay! You want anything other than bread and fruit for breakfast? No! You pay! You want WATER? No! You pay!

Many of the staff were awesome! Truly we we’re treated well. The food is authentic and great, Rafael at the beach and front desk staff tried hard.

The problem with the hotel is the owner/management. You ARE NOT there to be given value or have a remarkable experience. You are there for their pockets only.

The hotel is older and I can even see it as charming. The rooms were fine and there are a lot of cute things about the people.

Tulum at large sucks.

Leisure Partner

8/10

Excellent

01 Jan 2023

Nicole

Beautiful small hotel, good food, amazing beach and comfortable beds. Great food. We were in one of their new suites which was beautiful but noisey at night which didn’t bother us. The view from the balcony was not the best but the beach made up for any negative things. Would stay here again

Leisure Friends

10/10

Exceptional

28 Nov 2022

Calvin

Amazing

Friends_and_family Friends

8/10

Excellent

15 Mar 2022

Agustin

Great place, but unfortunately it has increased in price significantly.

Leisure Friends

6/10

Pleasant

23 Feb 2022

Tabassom

The location of this property is excellent and the restaurant food is amazing however, the service was not consistently great every time. The complementary breakfast does not include any warm food, it’s only a basket of bread and coffee and a few pieces of fruits. The level of noise is super super loud due to construction next door and also the music from the bar across the street.

Leisure Friends

10/10

Exceptional

23 Feb 2022

Ehsan

clean property with very friendly staffs.
good location.
the only issue was , included breakfast is not what we expected. it's basic.

Leisure Family

10/10

Exceptional

02 Feb 2022

Tony

Best go to in tulum

Ana y Jose is the consistent standby in Tulum…Ive stayed many many times… the location, rooms and staff are great-

Self

10/10

Exceptional

28 Jan 2022

Aric

This hotel is amazing! Our room \"The Palma\" was priced very reasonable, spacious, private hot tub was amazing, beds were so comfortable, we will definitely be back.

Partner

10/10

Exceptional

20 Dec 2021

Silvia De

Great location, beautiful rooms, very clean, ultra friendly staff. We will be going back for sure!

Leisure Partner

10/10

Exceptional

07 Dec 2021

Avery

The staff at Ana y Jose made this trip really special for us. Would absolutely go back. Our room was great, the continental breakfast was perfect every day and the conditions of the hotel itself was really well kept. Loved our experience here and would love to return.

Leisure Partner

10/10

Exceptional

01 Jul 2021

Verified traveler

Beautiful hotel! Excellent location!

Leisure Partner

10/10

Exceptional

09 Jun 2021

Verified traveler

Amazing service. All the staff was the best and made sure that we could find and enjoy everything that we needed. They were on top of everything.

Leisure Partner

10/10

Exceptional

19 May 2021

Verified traveler

We like everything, the atmosphere, the service, the food and the parties

Leisure Family

10/10

Exceptional

11 May 2021

Verified traveler

Fantastic!

Leisure Partner

10/10

Exceptional

09 May 2021

Vanessa

Tulum treasure

Charming just like the name. Great service and fabulous staff

Friends_and_family Friends

10/10

Exceptional

24 Apr 2021

Verified traveler

The staff was very helpful and went above and beyond to accomodate. The staff was also very courteous and friendly. Property is beautiful and a great central location.

Leisure Friends

10/10

Exceptional

22 Apr 2021

Verified traveler

Beautiful oceanside view. Staff was friendly and helpful. I broke my ankle during the stay, Concierge Paulina and restaurant staff member Jorge went above and beyond to make my stay pleasant. Jorge accompanied me to the physician's office to translate!

Leisure Friends

4/10

Poor

18 Mar 2021

Verified traveler

Try to sell you on something every time you see someone from the hotel

Leisure Friends

4/10

Poor

08 Mar 2021

Verified traveler

The staff is excellent! The food no so good and it is too expensive for the things and space they have.
Besides the location there is nothing remarkable about the hotel. Over rated!!!!

Leisure Family

10/10

Exceptional

26 Jan 2021

Tony

Go again and again

Double digits stays over the years-always great and in the center of everything on tulum beach...

Self

10/10

Exceptional

07 Dec 2020

Sam

Such a beautiful resort and the staff are so friendly and helpful. Our room was right in front of the beach easy access. The beach chairs were clean and nice. The hotel was absolutely amazing would definitely stay here again.

Leisure Partner

10/10

Exceptional

28 Nov 2020

Alfredo

It’s a very nice hotel. beach is super nice. Continental bkfst is coffee, fruits, bread and juice. It is a great continental. You could pay for something else and anything in the bkfst menu taste very good.

Leisure Family

10/10

Exceptional

01 Oct 2020

Julia

Beautiful, place elegant and excellent services I love it

Leisure Family

10/10

Exceptional

29 Sep 2020

Jimmy

The private pool was a great

service on the beach was great

Leisure Partner

10/10

Exceptional

01 Sep 2020

William

antastic

Wonderful experience and great service

Partner

8/10

Excellent

09 Feb 2020

Verified traveler

I liked the service at the front desk, check in was efficient and they helped book my transportation back to airport. I liked the beach bag we were able to use. Food was excellent!

Leisure Partner

10/10

Exceptional

05 Nov 2019

Verified traveler

The whole experience was amazing! Our room had a perfect view of the ocean and the sound of the ocean was so relaxing. The food at the hotel was delicious and the service was OUTSTANDING!! Okay for every good there has to be some bad...the bathroom does not offer any privacy!!! So make sure your with the one you love!!! 😂😂. Other than that 5 STARS!!!

Leisure Friends

8/10

Excellent

16 Oct 2019

Verified traveler

lovely stay

Charming resort right on the water and close to lots of great bars and restaurants. Pool area could use a little more seating and service is sometimes a touch slow (but you're on vacation!).

Partner

8/10

Excellent

28 Aug 2019

Kara

Beautiful place, no activities like other hotels

Great stay! The breakfast was great, the grounds were beautiful. I wouldn’t recommend it for dinner though, theRe were many other restaurants to choose from that were better. My other critique is that they did not have any activities on site. All the other hotels on the beach in Tulum offer free yoga, meditation and other activities but this one did not. For the price, I was expecting a little more.

Friends_and_family Family

10/10

Exceptional

18 Jul 2019

Kenya

Wonderful place with great hospitality. The staff is always attentive and very professional. The grounds and landscape are classy and well designed. We truly enjoyed our two nights in this property. Amazing food and service. We enjoyed every moment of our stay.

Leisure Family

8/10

Excellent

10 Jul 2019

Verified traveler

Service was great and staff was very friendly.
Location is fantastic for Tulum.

Leisure Self

10/10

Exceptional

01 Jul 2019

Verified traveler

Fantastic location, and attention to detail.
Unfortunately lots of seaweed on beach, nothing the hotel could do about this.

Leisure Partner

10/10

Exceptional

30 May 2019

Verified traveler

We stayed in a 4-room complex, Room Jose, 2nd floor. The complex shared their own private pool, beautiful with amazing, comfortable water! Staff was welcoming and very attentive to whatever you needed. Breakfast was included with the room, which was delicious and had lots of choices, and located in a great spot next to the beach. Great views! Loved our stay! Would definitely recommend Ana y Jose to others.

Leisure Family_with_children

6/10

Pleasant

22 Apr 2019

Anukraj

Exploiting travelers

For the price you pay the food and the wine is limited and very expensive. A $15 wine would cost you $80 there. You have to wait for your food 20-30 minutes even breakfast when you are the first one. The waiters and staff are very friendly. First & last time for me and my family. You cannot drink the water there and you have to pay for bottled water.

Friends

10/10

Exceptional

25 Mar 2019

Verified traveler

Excellent service and attentive staff. Only 30 rooms so the resort has a very leisurely feel. No problem getting a palapa, towels and chairs on the beach. All included with your resort fee. Nice touch is beach basket and slippers for your use during the stay. The breakfast buffet is excellent with lots of choices, american style and mexican style items available. Taxi to Ruins around 250 pesos from here. Lotsa restaurants in walking distance of hotel. They also have hammocks, bean bags, surrounding a very clean and well maintained pool. The private beach is extremely well maintained. Not crowded at all.

8/10

Excellent

12 Mar 2019

Verified traveler

The staff were very friendly and helpful. We enjoyed our stay. We thought it a bit overpriced. Our first room did not have a door on the bathroom. The second room was very nice.

Leisure Partner

10/10

Exceptional

11 Mar 2019

Fabian

Amazing stay, perfect hotel choice in tulum

The beach area is beautiful, one of the best in tulum. There’s nice amounts of space between chairs making for a relaxing and uncrowded beach. Love the hut design of the rooms. Nice to wake up to the sound of birds every morning. Plenty of restaurants and amenities nearby. Staff very friendly and helpful without being pushy. Restaurant also is great, tasty food and great drinks. The overall vibe is more romantic / chilled / family friendly, which we really enjoyed.

Partner

10/10

Exceptional

18 Feb 2019

Stu

Unbelievably beautiful boutique resort, with some of the best service we have encountered. Andrea in particular really made our stay a special one

Leisure Partner

10/10

Exceptional

06 Feb 2019

Verified traveler

Everything was fantastic. Super friendly staff and the hotel is absolutely beautiful!

Leisure Partner

8/10

Excellent

03 Feb 2019

Verified traveler

Great breakfast! Very clean and comfortable hotel. Staff are very attentive.

10/10

Exceptional

02 Feb 2019

Julia

Lovely place to stay on Tulum beach

My second trip to Tulum, and we decided to book this stay at Ana y Jose for five days, and it was a wonderful experience! We'd definitely return. No complaints!

Partner

10/10

Exceptional

18 Dec 2018

Verified traveler

Tulum Getaway

The stay was great, loved the hotel, staff and location. Having the beach right there was great and the staff was very helpful!

Family

10/10

Exceptional

24 Nov 2018

Julian

Excellent stay , service was great in all parts of the hotel from front desk to beach waiting. Highly recommended for couples or family

Partner

6/10

Pleasant

07 Nov 2018

Juan

Boring hotel, not really worth it. The beach chairs are mega cheap. Not worth the money.

10/10

Exceptional

06 Oct 2018

william

Tulum beach

The hotel was great. The service at the red was excellent. They would remember what you drank for coffee after the first morning and never had to ask. The beach is amazing.

Partner

10/10

Exceptional

19 Mar 2018

Joanne

Great vacation!

We had a wonderful stay at Ana y Jose. Everyone was so pleasant, welcoming, and helpful. The reception staff helped us plan several days of tours and the tours were awesome. The restaurant staff was cheerful and attentive. It really was \"charming.\" We'll be back!

8/10

Excellent

27 Feb 2018

Verified traveler

Great small hotel, ideal for familiesll. Loved the beach. Food was excellent and staff friendly and always offering to help. I would really recommend this hotel and would.love to come back

10/10

Exceptional

12 Jan 2018

jim

Nice place, price was reasonable in a town full of overpriced yoga huts. Great beach! WiFi and air condition is had to come by on beachfront property.

10/10

Exceptional

13 Nov 2017

Christine

Absolutely Perfect

Super relaxing, gorgeous property and top notch service. Paradise on earth.

Partner

10/10

Exceptional

11 Nov 2017

Troy

Ana Y Jose Charming Hotel & Spa is a Standout! :o)

Ana Y Jose Charming Hotel & Spa exceeded all of our expectations immensely in every way! All of the staff were helpful, friendly, informed, and a pleasure to interact with. It was a happy atmosphere the entire time we were there. We took the time to walk the incredible beach that fronts Ana Y Jose and we took notice of all the other hotels along the long stretch of the beach, and we all decided we would rather stay at Ana Y Jose than any of the others. It might have been slightly more expensive but it was worth every penny! Valet parking with staff there waiting for us! The restaurant serves superb fresh cuisine with friendly waiters. Serene environment without the obnoxious loud music and booze fest present at many of the other locales. If you want the party animal atmosphere it is within walking distance without being so close as to influence the pleasantness and the serenity of Ana Y Jose. The only thing wrong with our visit to Ana Y Jose was that three nights were not enough and we would have stayed longer! If we ever get the chance to visit Tulum again we will be staying at Ana Y Jose! Just cannot say enough good things about this wonderful property, location, and experience! Five Stars and Two Thumbs way up!! Highly recommended so don’t miss it! You will not be disappointed! Be sure to say “hola” to Napoleon the Parrot when you check in! ***** A++++ All The Way!!!! :o) :o) :o)

10/10

Exceptional

24 Oct 2017

Nick and Simone

Week end in Tulum

We have been several times to Tulum and always wanted to try Ana y Jose. We finally booked a suite with ocean view for a week end before another stay closer to Playa del Carmen. The overall experience was really good, the staff is very friendly and helpful. the location can't be beaten. The room view also can't be beaten, to listen to the ocean falling asleep is amazing. Beach palapas and other equipment were pretty good. The restaurant hall has sand on the ground which gives you the feeling to be on the beach, this is nicely done. We only had breakfast there (as we wanted to eat out at local restaurants) and it was very tasty. We used the \"office\" room on second floor above the restaurant: great quiet place with impeccable ocean view, A/C and strong wifi. The room overall was good, wish the wifi was stronger inside...we had a perfect signal on the beach. The look of the room looked a bit outdated but it did not matter in the end much as we did not spend too much time inside the room. They provided a baby crib which was awesome for out 11-month old girl. The grounds are nicely kept, lovely pool area as well. Very happy with our stay!

10/10

Exceptional

15 Oct 2017

Enrique

We are glad we chose this hotel. The staff was attentive and friendly. Luis and Wiliam are efficient and hard working all the while with a smile on their face.

Partner

6/10

Pleasant

26 May 2017

Verified traveler

We paid a lot of money for a nice room and barely received any service. We had to chase down waiters to take our order by the beach and the lounge chairs were nothing compared to other hotels

Family

10/10

Exceptional

08 Apr 2017

Ali

Very nice hotel

We very much enjoyed staying at Ana y Jose. It's a lovely hotel, very nice staff, great and super fun breakfast every morning. It's a quite spot for the southern section of the Tulum beach. Absolutely heavenly beach. We would absolutely stay there again.

Partner

8/10

Excellent

09 Feb 2017

Dennis

Nice Hotel on the Beach

My wife and I stayed here a few weeks ago. Prime location and you are right on the beach.

Partner

4/10

Poor

08 Feb 2017

Mary

\"The vacation we take every five years.

We were greeted by sullen staff members that bordered on bring rude. The Garden View room we booked was like a basement and the \"Garden View\" was a tiny patio that backed up to a storage area. We up-graded our room the next morning. There was trash on the dining room floor and on the beach that the staff didn't seem to notice. The beach chair area wasn't taken care of and the chairs weren't set out to look nice and inviting. They were just left like they were from the day before. The food was so-so, and the drinks tasted watered down. The bed was a mattress on a concrete slab and the bedding was very poor quality. The Bathroom sinks were cracked and all the fixtures were totally corroded. House keeping was haphazard but was improved by requesting another maid. I didn't see anything before I booked about construction, but it was going on. The hotel one down from us had music playing Loudly all day long until late at night. It was very disturbing to see the parrot they keep at check-in. His cage was filthy and his perch was so short he just dangled off of it. He was fed on the floor along with his droppings and everything covered in ants. I checked several times, and there wasn't water for him. I consider this abuse. The furnishings in our room were very dated and unattractive.

10/10

Exceptional

01 Feb 2017

shaina

Best spot on the beach!

Ana Y Jose surpassed our expectations in every way. The staff was so friendly and accommodating. The breakfast included every morning was absolutely terrific. Unlike most places, you are able to choose your breakfast option off of a menu. We had a garden/pool room close to the street- it was like our own private paradise. A few reviews complain of street noise, but I only heard a few trucks go by- we mainly woke up to the birds singing. The beach area at Ana is also the best- their beach chairs are spread apart and everyone can have a wooden umbrella for shade. Other hotels have people crammed together and no shade to be had. Also, Kevin at he hotel helped us plan a day to the visit the Mayan Ruins and swim in a cenote. I would not hesitate to stay here again!

4/10

Poor

22 Jan 2017

Outdated rooms and antique bathrooms

We stayed at the hotel for 5 of our 9 nights in Tulum. Our room was ocean front at cost of over $500 per d nigtht. Tiny room with outdated furniture and old style wooden shutters without actual windows. The room has a cheap noisy AC that barely cools the room with the winds blowing thru the closed shutters. If you chose to open the windows and front glass you will splashed in rain and sand blowing in. Other rooms may be better but this top room is uncomfortable.
The sink barely had any water for the first 2 nights while our shower needed a safe cracker to adjust the delicate cold/hot water combination. Even then every 30 seconds you must jump to avoid the water turning mysteriously from warm to boiling. after 2 days they managed to fix the sink but the shower remained a constant danger.
Even a precious afternoon nap was impossible with children constantly screaming below my closed shutters which happen to overlook the pool. So If you are a couple escaping from your own kids and looking for a place to relax avoid this hotel.
The manager offered us 2 free 30 min massages as consolation for the sweaty nights, camping style bathroom and missed naps. I politely declined.
There are plenty more charming hotel at half the price in Tulum and many much nicer hotels at the the price. There's no excuse for this hotel to charge misleading prices for the low quality they offer.

10/10

Exceptional

08 Dec 2016

Sarah

Best place on Tulum beach

Ana y Jose's is an amazing hotel. We spent four nights there in an ocean suite and the staff could not have been friendlier or more accommodating! From the staff at the spa to the restaurant people to the people in reception, everyone was very helpful and went out of their way to make sure our stay was perfect. And it was! I would highly recommend this hotel.

10/10

Exceptional

06 Dec 2016

lauera

Very clean and beautiful

We stayed in Tulum for a wedding. Here are some random things to know: we hung out at multiple restaurants, hotels, and houses. this was literally the ONLY place where you can flush the toilet paper. Every where else you have to discard of the tissue in the trash can which can be kind of weird when you go number 2. Our shower was aaaamazing. Great temperature and water pressure. Everyone that works there is super friendly. They provide you a pretty large bottled water in your room everyday plus deliver some kind of dessert every evening. The free breakfast you receive is not your standard cold continental breakfast. It's delicious, hot food with some sort of appetizer (for free). All you pay for is drinks. All of their food is so fresh and fancy. I loved the omelette. The room is a decent size, not huge or anything. But nice and incredibly clean. Very few places in Tulum have AC. this place does! They do not have king sized beds available FYI. Room does not come with a TV or fridge or microwave. But that's ok. Whatever room you're in, you're so close to the restauarant and beach. Beautiful beach. Loved the hotel and recommend!

8/10

Excellent

23 Oct 2016

Rebecca

Lives Up to its name

We were upgraded from a garden view to an ocean room which was a nice surprise. We loved everything about the hotel - very pleasant staff, wonderful location on the ocean, beautiful grounds. Only downside was the food which was not so great but that seemed to be a factor in the entire area. Limited choices and quite expensive.
However, hotel is very pleasant and comfortable.

10/10

Exceptional

07 Jul 2016

Verified traveler

Fantastic stay in Tulum!

Ana y Jose was a great place to stay during our sister trip to Tulum. Everything about the trip was great. The service at the hotel - the entire wait staff, was fantastic, friendly and accommodating. They arranged a snorkel trip to Akumal for us, which was the highlight of the trip. We just wish we had more days in Tulum.

Family

8/10

Excellent

04 May 2016

Chelsea

Above and beyond expectations

We arrived before check-in. The hotel staff suggested we change into comfortable clothes and enjoy the pool/beach. We had breakfast on the beach. There are lovely day beds for use. The pool was cold and refreshing. Our room had a private pool which only 4 rooms had access to which was quiet and nice. The staff made my birthday very special with champagne and cake delivered to the room.

Partner

10/10

Exceptional

13 Apr 2016

Jacquelyn

Paradise on the beach

The service was top notch, the view was amazing, and it is in the middle of all the good restaurants.

Partner