Dune Boutique Hotel Tulum

Mexico , Riviera Maya / Playa del Carmen
TULUM, Carretera Tulum-Boca Paila, Km. 7
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100 reviews shown

10/10

Exceptional

03 Mar 2026

Kaitlin

Our stay at the Dune Boutique Hotel was so peaceful and relaxing throughout our whole time there. Our room was cozy, clean, and tidy. The amenities of the pool, the towels, the complimentary bike rentals, the massage credit, and the close proximity to the beach were all excellent features. And the breakfast meals and other menu items were delicious and fresh.
The location in the Hotel Zone was near a handful of local restaurants and shops.
All the hotel and restaurant staff members we encountered were all extremely polite and helpful in making our stay as comfortable as possible. In particular, the front desk staff Anthony and Abraham were very considerate as they offered prompt service and good local recommendations around Tulum. Also, the restaurant staff member Silvano was very patient and kind during our visits to the restaurant.
Another recommendation goes to the hotel Luk’ Ul Spa. Getting a massage with the ocean breeze in the background is an amazing experience. The kind ladies Mara and Gloria who did our couples massage did an amazing job. We felt refreshed during and after the massage.
We would consider staying here again in a future trip to Tulum!

Partner

10/10

Exceptional

23 Dec 2025

Yeleny Bonilla

Beautiful hotel! Great location and amazing service. We will definitely be back!

Leisure Partner

10/10

Exceptional

26 Nov 2025

Chris

This boutique hotel is a hidden gem in the heart of the hotel zone. Perfect romantic getaway or families or even for flying solo! The staff (especially Michelle, Cooper, Abraham, Carlos, and Silva) consistently went above expectations to make sure I felt cared for. I will be back!

Business_and_leisure Self

8/10

Excellent

07 Jul 2025

Travis

The hospitality and customer service of this resort far exceeded my expectations as well as any other experience I’ve had while traveling internationally. The food and drinks are amazing and the inclusive breakfast is far from your basic continental breakfast…it’s very filling with multiple options. The staff are very attentive and on hand ready to assist 24/7! They even sent me off to the airport with coffee and a meal box upon my departure!

My only constructive comment is that with the property being a small, boutique structure, the plumbing and sewage system are very sensitive and by night 3, we had faint smells of sewage in our room. Not bad enough to report to the staff, yet noticeable.

8/10

Excellent

29 May 2025

stephanie elizabeth

Beautiful property

Business_and_leisure Family

8/10

Excellent

15 Apr 2025

Christine

The location is fantastic & staff was great!

Leisure Partner

10/10

Exceptional

30 Mar 2025

Angela

Amazing property. Close to everything, party scene is a short walk away. Staff was great and facilities were amazing. We will stay here again for sure!

Leisure Partner

10/10

Exceptional

01 Mar 2025

Aspen

What an incredible stay I had! It was absolutely so beautiful and so nice to come here. The property was phenomenally stunning. Alex was very attentive and helped me with everything I needed. He treated me like a priority anytime I asked for something. I felt at home here with the service I was given and the comfort of my room. I was traveling alone and never felt unsafe here. They offered yoga classes in the morning and the instructor was so great! Breakfast lunch and dinner on the beach with top notch food and service. Carlos, Silva, Juan, and Abraham all did such an amazing job at making me feel cared for and had everything I needed. I went to the spa, which was beautiful, and got a massage from Steffany. She did amazing and I felt born again after. I would definitely return here! It was worth every penny.

Leisure Self

10/10

Exceptional

28 Jan 2025

Violeta

Great location, walking distance to all the shopping and other restaurants. Great beach and access to the ocean. Wonderful on site dining experience! Their ceviches and Black sesame tuna is out of this world! Friendly and helpful stuff. Overall great stay!

Leisure Self

10/10

Exceptional

28 Dec 2024

Lacee

This place was perfect. Staff is incredible. Shoutout to Alex and Jairo! The rooms were awesome and are equipped with everything you need. AC, hot water, mini fridge, robes, water easy accessible, etc. The breakfast was delicious and is a must! We will definitely be back!

Leisure Partner

8/10

Excellent

12 Oct 2024

piyushkumar

Perfect beach location

Leisure Family

8/10

Excellent

09 Sep 2024

Erika

Birthday trip

The hotel staff is amazing. The food from the restaurant was delicious and the cocktails were made with love. Tulúm was pretty dead when I went but the staff made our stay a blast. They even decorated my room for my birthday.

Friends_and_family Friends

4/10

Poor

21 Jul 2024

vicky

This is one of the worst properties I have stayed at in tulum. Rooms are tiny, food sucks, and they offer minimum amenities.

Leisure Partner

10/10

Exceptional

12 Jul 2024

Tareck

I had a great time here and the experience was wonderful. We left some items in our room and they were nice enough to send us a taxi to the airport just to give it to us before we boarded the plane. Amazing!!

Leisure Partner

10/10

Exceptional

25 Mar 2024

Vivia

Service was impeccable. Alex basically planned our itinerary for our entire trip. Daily breakfast was amazing, especially the green juice and seasonal fruit planner. The property is beautiful, located right on the beach, and a convenient store is right across from the hotel, where you can get all the necessities.

Leisure Friends

10/10

Exceptional

09 Mar 2024

Charles

Excellent experience at Dune Boutique Hotel. Check-in/out was a breeze thanks to the great work by Alex at reception. The room was clean and comfortable, AC, hot water and toilet worked all perfectly fine. The property is nice and the crew does their best to clean the beach of sargassum every morning. Other properties in the area seemed to not care as much.

Leisure Self

10/10

Exceptional

30 Nov 2023

Israel De Jesús

Everyone at the hotel was amazing. The hotel itself was amazing, very clean and organized. Alex at the front desk is great and very helpful. Their restaurant is amazing and the food is delicious! The waiters were all very polite and kind and gave great advice on what places to visit and to avoid. The hotel is at a very convenient location and it makes it safe to walk anywhere. Can’t wait to go back. I absolutely enjoyed my stay.

Leisure Partner

10/10

Exceptional

22 Oct 2023

ANGELINA

This has been a great experience . I will defiantly recommend. Front desk staff Eugene and resturant staff Carlos were amazing!

Leisure Partner

10/10

Exceptional

25 Sep 2023

Ramon

The staff and the place was phenomenal ❤️

Leisure Family

10/10

Exceptional

18 Sep 2023

Melissa

Incredible location, views, food and staff!

Amazing, eco friendly hotel with incredible staff. The food was fantastic as well. We ate there nearly every meal. The views of the ocean were amazing and there are a ton of seating or laying options to relax and have a drink. The staff treated us like family and we felt at home there. If visiting Tulum, stay here! You will be happy you did.

Partner

10/10

Exceptional

14 Aug 2023

Amanda

This location !! And staff was worth every penny !! Just amazing

Leisure Partner

10/10

Exceptional

11 Aug 2023

Luz Mary

It was an AMAZING and MAGICAL experience staying at The Dune!!!! Definitely must come back

Leisure

10/10

Exceptional

04 Aug 2023

Jinelle

My husband and I stayed here for 2 nights before our stay in Tulum Centro.

Weeks before our stay I contacted the front desk to arrange airport transport. They were very helpful booking our private pick up from the airport.

Our check in was fast and easy, Alex, the front desk concierge handled everything well and perfectly. I had mentioned to the lovely concierge team that we were traveling to Tulum to celebrate our honeymoon. The staff decorated the room with balloons and rose peals. We found it to be a great surprise and such a kind gesture.
During our stay, Alex listened to our likes and dislike for food and gave great restaurant recommendations.

Our first night we arrived during dinner time, we decided to eat at the dune restaurant. Their food is truly sublime. The grilled octopus is a must try.

The location itself is two doors down from taboo, you will hear loud music but it is to be expected.

Dunes staff are very friendly, courteous and easy going. I really appreciated being treated like family at dune. Dune is a place I would highly recommend to my family at friends.

Business_and_leisure Partner

10/10

Exceptional

31 Jul 2023

Dannika

We decides to book a last-minute honeymoon and stayed at The Dune. The hotel was amazing, but the staff really went above and beyond. Alex and Abraham were so kind and welcoming and gave great recommendations for things to do and places to see. The restaurant staff was also so nice and attentive. Can't recommend this place enough.

Leisure Partner

10/10

Exceptional

11 Jun 2023

Julia

My friend and I had a wonderful stay at Dune!! The staff was incredibly friendly, attentive, and accommodating, making us feel welcome from the moment we arrived. The location of the hotel was perfect for our trip, with easy access to the Town via taxi or collectivo bus, and within walking distance to fantastic food and dancing spots in the Beach area :)

I want to highlight what made our stay truly amazing. Throughout our four-day stay, the entire hotel staff went above and beyond to ensure our comfort and satisfaction. Alex and Abraham were always available to answer our questions and provide recommendations, going the extra mile to ensure we had the right directions when calling a taxi. Anita took great care of our room, cleaning and tidying it with utmost attentiveness. I must also mention that Dune's food and drink menu offered a variety of options at reasonable prices, and everything we tried was yum! The restaurant/bar staff, including Carlos, Abraham, and Arturo, provided exceptional service throughout the day.

Although some reviews mentioned noise from a neighboring club, it did not bother us or affect our overall enjoyment. The only aspect we didn't love about it was the repetitive and outdated music selection.

I absolutely recommend Dune to anyone looking for a comfortable, fun, and worry-free beachfront escape. It's perfect for couples and also great for a trip with friends, especially if you're not seeking a party scene onsite.

Leisure Friends

10/10

Exceptional

31 May 2023

Omar

The staff made it easy for us to check in and get to our room as soon as possible.

Leisure Partner

10/10

Exceptional

01 May 2023

Katryn

Excellent getaway!

We stayed at Dune for a quick weekend away with our friends. Breakfast on the beach each morning was top notch, great setup to relax during the day — and the entire staff were wonderful. We will be back!

Friends_and_family Friends

8/10

Excellent

28 Apr 2023

Adriana Grisel Puga

The propety is beautiful, very calm and quite

Leisure Friends

10/10

Exceptional

15 Apr 2023

Regla M

Amazing! Highly recommend!

Leisure Partner

10/10

Exceptional

23 Feb 2023

Jenny

Loved staying here. It was very clean and the staff was so polite to everyone.

Leisure Partner

10/10

Exceptional

14 Jan 2023

Philip

The perfect hotel. We loved all of it!

Leisure Partner

10/10

Exceptional

04 Jan 2023

Thomas

Amazing staff and the hotel is in a GREAT centrally located spot. My girlfriend and I loved it!

Leisure Partner

10/10

Exceptional

29 Dec 2022

Mona

This is such a gorgeous property with excellent staff and cleanliness. Best Yoga instructors and friendly staff. Almost feels like your own property and will go back any day to the same hotel.

Leisure Family

10/10

Exceptional

24 Dec 2022

David

Gorgeous beach location. Super friendly and warm staff

Leisure Partner

8/10

Excellent

27 Aug 2022

Lenia

Very centric, the staff very professional and nice. The room very clean but the should change the mattress….

Leisure Partner

10/10

Exceptional

23 Aug 2022

Mohamed

Everyone was extremely nice and helpful

Leisure Partner

10/10

Exceptional

29 Jul 2022

Yulaine

Our stay at this hotel was formidable. The staff is incredible. They go the extra mile to make you feel unique.
Thanks a lot to the front desk. Housekeeping and restaurant staff. Guys, you are stars!!!

Leisure Partner

10/10

Exceptional

25 May 2022

cece

We LOVED the Dune Hotel!! In fact we plan to come back again. We've even recommended it already to some of our friends. From the beginning to the end our trip we enjoyed all of it. The food was great, the massages we had were the BEST!! The staff were the nicest...The whole vibe of this hotel felt like home away from home.
We can't stop raving about the staff. Frank and Carlos who work in the restaurant were the best. The cocktails they recommended were amazing...even gave us a impromptu to Mezcal class. They were so attentive to all of our needs.

Everyday our room was cleaned and they even decorated our room when they found out it was my birthday. Be warned if you're not of fan of music don't stay here. If you want quiet look for another hotel. For us the music was never an issue. It starts up around 11am when the rest of the city comes alive and doesn't stop until 2 or 3 in the morning.

The only con I can say about this hotel is the plumbing which is not the hotels fault.

Stop looking and book your stay here!!

Leisure Partner

10/10

Exceptional

09 May 2022

madai

Beautiful hotel and wonderful staff

Couldn’t brag enough on this place! Lorena at the front desk was soo amazing! Also Frank at the restaurant went above and beyond ! The place is just stunning and the staff really all were amazing!
It does get a bit loud but we use sound machines and fans anytime we go on vacation so didn’t bother us ! We loved the location close to everything and the food was amazing! Overall would easily stay again!

Partner

10/10

Exceptional

26 Apr 2022

Tania

Lorena and the rest of the staff was very helpful and nice

Leisure Friends

10/10

Exceptional

26 Apr 2022

Diandra

Great service, location and food

Leisure Friends

10/10

Exceptional

25 Apr 2022

Rachel

This place was amazing! Great location. The food at the restaurant is amazing! A/C could have been colder but it was manageable. The staff did everything they could to make our stay perfect. Would definitely stay again.

Leisure Friends

10/10

Exceptional

25 Apr 2022

Elias

Great small boutique hotel close to the center of entertainment. Will be back

Leisure Friends

10/10

Exceptional

23 Apr 2022

Mariya

Amazing solo stay! The staff was accommodating and really nice I felt really safe and well taken care of! Loved the man that taught the yoga class felt like it was one of the best classes I have taken everything from the singing, to the essential oil was so thought out and relaxing. Definitely recommend this hotel!

Leisure Self

10/10

Exceptional

19 Apr 2022

Karen

Beautiful property with amazing staff.

Leisure Friends

10/10

Exceptional

25 Mar 2022

Tanya

I can’t think of 1 complain about my stay at this hotel. The hotel itself is beautiful, the staff are all wonderful. I was able to meet the owner during my stay and he was so kind. The restaurant food is delicious. I love the vibes at this hotel. & it’s located at a convenient location if you’re in the mood to party or have some delicious food. Definitely coming back to Dune Hotel!

Leisure Family

10/10

Exceptional

15 Mar 2022

Hayden

The staff was so friendly and helpful. The hotel is beautiful and the view was even more amazing. When I go to tulum this will be the only place I stay

Leisure Family

10/10

Exceptional

02 Mar 2022

Briana

Love how friendly the staff were and being bilingual. I didn’t like that you could hear the neighboring night club

Leisure Friends

10/10

Exceptional

17 Feb 2022

Nicole

Sunrise suite best 40th birthday!

We booked the Sunrise master suite for my boyfriends 40th birthday and it was amazing! The room was gorgeous with a private plunge pool on the roof of the hotel and the staff went above and beyond decorating when I emailed and asked them (thank you Lorena and George and Abraham and everyone else)! 10/10, highly recommend!

Partner

10/10

Exceptional

24 Jan 2022

Laurence

The property was the perfect location in town. The staff couldn't be friendlier. We are booking this hotel ASAP. Incredible spot.

Leisure Family

2/10

Poor

24 Jan 2022

Stephen

DO NOT STAY HERE!!!!!!!!!!!!

This is a 2 or 3-star AT BEST. If it was properly labeled as a 2 or 3-star, I would not have this complaint, as I would be understanding of some of these issues. But, as a 5-star, this is completely unacceptable.

When you check-in, there is only one person running the lobby and front desk. So if that person is working with a customer, there is no one else to greet guests, but as you'll see in my notes later, there is no one to answer any phones! Also, that person will be in jeans and sneakers and look like some random person on a couch with a laptop. It's all super strange. I waited 20 minutes to just get started on my check-in process.

- Hot tub didn't work. We tried to turn the heat on but the staff came and made us turn it back off.
- Toilet doesn’t flush well. Takes 5-10 times to completely flush.
- Wi-Fi doesn’t reliably reach the room. Goes in and out and it was unusable.
- AC would not get the room cold. This is a MUST in a hot Mexican environment.
- Only two thin cheap towels in the room and the front desk doesn’t answer the phone to get requests.
- No phone in the room so you have to use your cellphone and TRY to reach them.

This place is horrible. Don't stay here if you want to be at a nice resort.

Thanks.

Leisure Friends

10/10

Exceptional

29 Dec 2021

Tim

Amazing Hotel

The hotel’s modern vernacular architecture was immaculate with meticulous maintenance. The restaurant’s chef is a creative genius, and prepared some of the finest cuisine from breakfast to dinner, and every meal and snack in between. The entire staff including management were outstanding human beings. This hotel is within a few seconds walk to two large and outstanding beach clubs which I enjoyed. I’ll be booking this hotel again since it checked all the boxes for having a flawless vacation.

Self

10/10

Exceptional

09 Dec 2021

JoAnn

Absolutely beautiful beach and boutique hotel ! Love the natural decor , the furnishings and restaurant on site !!

Leisure

10/10

Exceptional

03 Dec 2021

Amal

I loved this hotel it's very convenient and chill! Love the stuff and location. It was amazing.

I am booking same hotel next trip :>

Leisure Friends

10/10

Exceptional

23 Nov 2021

Fiorella

Such a beautiful property and awesome service from everyone! We stayed 3 nights and loved every single thing.

Leisure Partner

10/10

Exceptional

12 Nov 2021

Louis

Little slice of paradise, right next to some of the best beach clubs in Tulum!

Leisure Partner

10/10

Exceptional

18 Oct 2021

Ruben

The staff was amazing. Such a relaxing spot in Tulum. We had a blast.

Leisure Partner

10/10

Exceptional

13 Oct 2021

Rosinda

Dune is a hidden gem. To my surprise the hotel exceeded my expectations. Friendly and helpful staff especially at the restaurant. My reservation included complimentary breakfast, amazing farm to table quality, authenticity, and presentation! Bikes onsite to use free of charge. They had one paddle board that no one seemed to be using but we took advantage of the opportunity and took it out. Traveled alone with my 18 year old daughter and felt very safe as first time visitors in Tulum. The staff answered all of our questions and gave us direction when needed, they also accommodated our request for late checkout at 1pm. I got an excellent rate on Expedia and would stay at Dune again and again. No TV and no phone in room, those aren’t important to me because I spend most of my time exploring and sunbathing when on vacation. Tip: try calling or online to book hotel directly and you might get a better rate.

Leisure Family

8/10

Excellent

01 Oct 2021

Rolando

Limited, but free parking, free bikes. There is construction, but I was notified of it. Only down side is, its next to a loud beach club.. bass is significantly loud in concrete rooms.

Leisure Partner

10/10

Exceptional

02 Sep 2021

Angelo Douglas

This Hotel is fantastic. Has all the privacy you need. The food and Drinks are great and with a low cost, The staff , Roberto, Luis the young lady on the front desk the valet guy Jenny the cleaning lady all the waiters are nice and kind. The owner Emanuele is on site all the time. The beach and water was excellent we had great days. The breakfast ocean front its unbelievable, everything about it we love it. If you are looking for a nice place to relax! THIS IS THE PLACE. Walk distances from all the restaurants, We felt very safe on our 10 days stay. We cant wait to come back. Thanks again Dune Boutique you mad our 8 years anniversary unforgettable with those beautiful roses. I'll see you soon ... The Linhares

Leisure Partner

4/10

Poor

21 Aug 2021

Verified traveler

Trip had a lot of inconveniences since we got hit by a hurricane on our third day. Regardless, the hotel didn’t meet our expectations and you don’t get what you paid for at their rate/night. Facilities could use some renovations. AC turns off in the middle of the night.

Leisure Partner

10/10

Exceptional

18 Aug 2021

Verified traveler

This place is so amazing not only is the property in a great location. The staff truly make it a once of a kind experience ! I absolutely loved my stay everyone was so friendly and helpful. I can’t wait to go back.

Leisure Partner

10/10

Exceptional

10 Aug 2021

Verified traveler

The room was amazing and we had a great view of the beach from our private rooftop pool. The staff was very friendly and took great care of us throughout the weekend. We will definitely be back.

Leisure Partner

10/10

Exceptional

28 Jul 2021

Samuel

Great Anniversary weekend!

Beautiful boutique hotel with the best staff. They made it so easy and comfortable. We will definitely return!

Partner

10/10

Exceptional

01 Jul 2021

Verified traveler

Beautiful hotel with wonderful staff, delicious food. Peaceful hotel will love to come back

Leisure Friends

10/10

Exceptional

28 Jun 2021

Verified traveler

This is my second time staying at Dune! I love it there, they just recently added Yoga and massages! I had a wonderful stay, thank you to the staff!

Leisure Partner

2/10

Poor

14 Jun 2021

Verified traveler

Very noisy, highly unhelpful management

Leisure Partner

2/10

Poor

06 Jun 2021

Verified traveler

We came here for a relaxing honeymoon, but it was anything but relaxing. There is EDM music blasting 2 hotels down and it shakes through the room from 11am to 1am. The same beat, over and over. I read reviews before booking and saw some noise complaints, thinking oh they just want something to complain about... i wish I would have listened to them. We ended up leaving a few days early due to family emergency, but I think we would have left early anyway...

If you are down to jam to EDM and you don’t sleep until after 1 am anyway, then it is a cute hotel and has the Tulum/ boutique vibe. There are free bikes too!

Leisure Partner

10/10

Exceptional

05 Jun 2021

Verified traveler

Best service of any hotel I have ever stayed in. If you need anything at all (breakfast to go, private driver, COVID test), they got it covered! The hotel itself is spotless. The outdoor space is very relaxing and has a secluded feel. The sunsets on the public rooftop were absolutely stunning. Highly recommend the yoga classes! The food was absolutely delicious. Lots of variety. I would stay there again if I was going back to Tulum in the future.

Leisure Partner

10/10

Exceptional

30 May 2021

Verified traveler

The staff was eager to help at all times. They provided good recommendations for places to visit and restaurants.

Leisure Family

6/10

Pleasant

17 May 2021

Verified traveler

Just ok

Pros:
Hotel was beautiful.
Was clean and pleasing to the eye.
Location was right in the thick of everything. Restaurants and clubs close by.
Beach was white sand and clear water.
Seagrass was minor during our visit.
Staff were all very nice and helpful.
Breakfast was delicious.

Cons:
LOUD MUSIC from Taboo Beach club down the beach. When i say the base was unbearable, it was like someone was pounding on my chest ALL. DAY. LONG! It starts around noon and doesnt let up until 2-3am. But you cannot hear the lyrics, just the base. NOT the relaxing vacation we had planned. The staff will tell you it's like that all down the beach road, but its not! I've stayed at many hotels father south and it's much quieter.
If you're young and don't care, then its a moot point. If you want to relax and sleep, then either ask to stay in the \"quiet\" rooms by the lobby or go to another hotel.
Traffic was bumper to bumper. Not the hotels fault but most likely a result of everyone traveling to Mexico and Tulum during the pandemic. But they do have bikes to use for free!

I loved the hotel but would not stay here again due to the music situation. Its so unfortunate because its an awesome hotel.

Friends_and_family Friends

2/10

Poor

26 Apr 2021

Verified traveler

My girlfriend and I stayed here for three nights. We stayed at the dune room for two nights and then the sunset suite for one night. The first night the AC shuts off in the middle of the night and the remote stops working. It was about 100 degrees in my room. I had to go to the front desk at 5am to have my remote re programmed. Night 2 it was ok but night three in the new room, the AC shuts off again and the remote needed to be reprogrammed at 6am this time. Seems like it happens a lot at Dune as even the security guard knows how to program the remote. Not sure why this hotel has not upgraded its old outdated air conditioning units but heard the same complaints from other visitors as well. However they were more fortunate as AC turned off during the day as opposed to the night. When I told the front desk about having to wake up at 5am for two nights to fix my AC, the fellow in charge Jorge took off 600 mxn from the hotel restaurant. So basically my total bill of three nights. $1700 was reduced by around $60 for having to endure the out dated air conditioners and waking up at 5am. Word of advice. If you don’t mind the heat dune is great but expect terrible and outdated AC units that needs a “work around” every time it shuts off. Pray it doesn’t happen in the middle of the night like it did with me.

Leisure Partner

10/10

Exceptional

23 Apr 2021

laura

It was great place to stay near alot things in town and with beach right there. Perfect for relaxing

Partner

10/10

Exceptional

21 Apr 2021

Verified traveler

Would absolutely stay again. The staff were always friendly and available. LOVED the location. Room was just 30 feet from the beach.

Leisure Friends

10/10

Exceptional

19 Apr 2021

Verified traveler

The property was absolutely beautiful with its own private beach. I loved all of the attention to detail with their choice of decor for the hotel. Everything was clean and well-maintained in the rooms and common areas. Above all, the staff made the stay here even better than we could have imagined. All of the staff members we encountered were nothing but polite and helpful. For instance, we were staying here for my girlfriend's birthday and the staff went above and beyond by decorating the room in birthday decor. I would definitely recommend this place to anyone and would love to come back someday.

Leisure Partner

10/10

Exceptional

14 Mar 2021

Maria

Excellent service! Clean and new rooms. Beautiful pool...I would definitely come back!

Friends_and_family Family

10/10

Exceptional

13 Mar 2021

Verified traveler

Cannot say enough about the staff and the beauty of Dune , I was greeted with a smile and amazingly over the top service . Beach was perfectly quite , calm , clean , and comfortable in every sense . The restaurant was cozy , food delicious , and drinks tasty . A must for lovers

Leisure Self

10/10

Exceptional

28 Feb 2021

Verified traveler

I recommend this place. Its a little piece of paradise. It was a fantastic experience was fantastic. The staff is super friendly and helpful. The service is first class from the front desk to the housekeeping. We will definitely return to this location.

Leisure Partner

8/10

Excellent

26 Feb 2021

Verified traveler

Front staff personnel were very nice, restaurant was really good.
I had a message onsite that was expensive and not good. Masseuse was not experienced at all. I basically had her stop messaging me.

Business Self

2/10

Poor

07 Feb 2021

Verified traveler

We stayed one evening in the Hotel and we're told to leave the Hotel the first day we were their due to a storm. No refund from Orbitz and no response from the Hotel. This has been going on for months. We checked in on time and we were forced to leave.

10/10

Exceptional

07 Feb 2021

benjamin

Excellent boutique hotel

Unbelievable place. Extremely helpful staff, delicious food and drinks in a very intimate restaurant which isn't overdone, and the small private beach is the best on the beach. There are places in the trees for shade and you can go towards the front if you want all sun. The rooms are a bit small but who cares with a property like this. The pool adds to the vibe. Also, the price is extremely reasonable on a relative basis. Will definitely go back.

Partner

8/10

Excellent

04 Feb 2021

Verified traveler

Small eco hotel located steps away from Tabu and Tantra, which are some of the most popular hang out spots. The hotel itself is very simple, small beach area and honestly the pool is not that welcoming just because of the way this is set up but with such a beautiful beach who wants to go in the pool?

CUSTOMER SERVICE: Timely, attentive, and positive
From the girls in the front desk to management; they make this hotel very pleasant and welcoming; I was very impressed !!

Leisure Self

10/10

Exceptional

03 Feb 2021

Verified traveler

Truly amazing from the front desk reception(Claudia)and their recommendations . The manager Lalo went above and beyond to make our stay perfect. All the workers in the restaurant(Carlos,Silvano) were so gracious and welcoming. I highly recommend and will be returning. The food was fantastic and our room was beautiful.

Leisure Partner

8/10

Excellent

24 Jan 2021

Verified traveler

Would recommend staying at Dune Boutique Hotel when visiting Tulum

Leisure Partner

10/10

Exceptional

18 Jan 2021

Tamara

Great centrally located hotel on Tulum Beach

Everyone that worked there was so sweet and helpful. Great service, clean beach, clean rooms, pool, air condition rooms. It was great! Local/walking distance to all the shops and restaurants we wanted to go too. Have bikes you can use to go any where further! Was over all amazing!

Partner

10/10

Exceptional

28 Dec 2020

Verified traveler

This place is perfect!! The staff were all amazing. Lalo, the manager, was so nice and made sure everything was perfect for our stay. Mariella was also amazing and so sweet making sure we had everything we needed. Would stay here again!

Leisure Partner

10/10

Exceptional

13 Dec 2020

Jenn

I loved my stay at Dune. The staff was kind and welcoming, always helpful and patient. Lalu, Carlos, and a few others whose names I don’t recall 😅😅 gave us excellent service throughout our stay. I even forgot my earrings and Lalu was kind enough to find them and mail them back to me in CA.
Dune is located right in the beach and it was wonderful to wake up in the morning and head directly to the beach to enjoy the complimentary breakfast. The food was healthy and delicious!! Fruit, yogurt, and the Dune omelette were my favorites. The staff always greeted us and made us feel so welcomed.
There are other hotels nearby if you want to go dancing or hear loud music, but it was perfect for me to relax and stay where it was quiet, clean, and so comfortable. You could just walk down the beach and you’d be at the loud hotel and then return to Dune to sleep. Best of both worlds. Also, we were two women traveling alone and we felt very safe throughout our trip.
Lastly, precautions were taken for covid that made me feel safe. The staff wore masks constantly. They were helpful in providing advice on how to obtain tests. I overheard them say that someone could come to the hotel to test you. The rooms were sparkling clean and the restaurant is on the beach and open to the air.
I can’t recommend Dune enough!!

Leisure Friends

10/10

Exceptional

02 Dec 2020

BSA

Excellent location. Friendly staff. Clean beach.

Leisure Partner

10/10

Exceptional

01 Dec 2020

Ilona

The Breakfast and other Food in the Restaurant is very good. Clean and friendly service. Sunset Yoga on the Roof

Leisure Self

10/10

Exceptional

30 Nov 2020

Verified traveler

Great boutique hotel, amazing location and what a breakfast!

Leisure Partner

10/10

Exceptional

23 Nov 2020

stephanie

Great Boutique Hotel!

My husband and I stayed in the Sunrise Master Suite and omg...what a beautiful treat. Perfect for a romantic getaway! Service was great, all staff is super sweet and attentive. Love that it’s a small hotel and it wasn’t as packed as the rest of the hotel zone. Breakfast was good but the natural juices were delicious! This place is a bit far from most “main” locations but next to taboo which is a total vibe! Convenient store with food and alcohol/beers right in front. Best way to communicate is via WhatsApp which can be found through their Instagram!

Partner

10/10

Exceptional

23 Nov 2020

Henry

Best location on Hotel Strip in my opinion

Dune Boutique is next to a convenient store, pharmacy, and a Moped/ATV rental store. Taboo Restaurant is directly next door, and its about a 15 minute walk to the other locations on the strip.

The service was great! The staff was helpful and very attentive. I would DEFINITELY stay there again without hesitation. I stayed for 4 days and no complaints. The rooms have A/C and the early morning view on the beach is a must see - very calming and peaceful!!!

Self

10/10

Exceptional

22 Nov 2020

Natalie

Lovely hotel stay

I was very impressed. The manager Lalo as well as other employees, such as Luis, welcomed us and made our stay enjoyable. The restaurant was delicious. The rooms were quaint.

Friends_and_family Friends

8/10

Excellent

21 Nov 2020

Nicole

Great stay at this hotel. It is a lot smaller than others but very affordable for the location. The rooms are nothing too special but the balcony is nice and they have a great beach set up. The pool is pretty small but not really needed with the hotel located right on the beach. The service was very good overall. Breakfast is included with the stay but only a couple egg dishes (even though the other items on the menu were cheaper than what they said was included - doesn’t make much sense but it is what it is). I also wouldn’t recommend using the bikes as they are pretty beat up. My handle bars came loose when I was riding and I had to walk about a mile back to the hotel. Overall, good value and a nice 15 minute walk from the good restaurants.

Leisure Partner

8/10

Excellent

17 Nov 2020

Matt

Great stay- 4 stars overall

Overall this was a great stay. Some things were outstanding, others were not as good, but on average, I would rate this place a 4/5 or 8.5 out of 10. Rooms 1, 2 and 3 are in an interesting location. They had no view, as you look at a courtyard with limited light, and lacked privacy (next to main walkway), but the plus side was that they were super close to the lobby, were more quiet (no noise from Taboo beach club down the road) and had good Wifi. Service overall was outstanding (5 star). Lalo, Miriam and Francisco were amazing. The breakfast situation was confusing... Breakfast was included, but only certain items were complimentary without any reason. Example - an omelette was included for free, but pancakes were not. Juevos Rancheros were free, but Chilequiles were not. There was no logic in this. Either make the whole thing included, or give people an allowance (say 300 MX) and let them order what they want. I don't really love eggs, so it was an annoyance that I had to pay extra for something I liked each day. However, overall this was a great stay. I also had zero COVID concerns staying here. Housekeeping was excellent and everything was spotlessly clean.

Friends_and_family Friends

10/10

Exceptional

03 Nov 2020

Jenjenmakeup

I really love my stay at Dune boutique hotel, the location was great and easy to find. The room was really nice, but what made my stay more pleasant was the staff. Everyone was so welcoming. Carlos, Francisco and Armando by the beach restaurant excellent services. At the front desk Miriam, rocio super nice and always looking for ways to better serve us. Vicky was in charge of making our room everyday and she did a great job. Can’t wait to go back to tulum and for sure I’ll be staying at Dune again.

Leisure Partner

10/10

Exceptional

12 Oct 2020

Kevin

Beautiful hotel, friendly staff. Great location. Makes for a worry and care free vacation

Leisure Partner

10/10

Exceptional

11 Oct 2020

Perfect location . The staff were friendly and accommodating especially during threat of a hurricane . Beachfront location was amazing and the decor reminded me of Bali. Having bicycles available everyday was clutch because everything was close enough distance for a bike ride .

Leisure Family

8/10

Excellent

29 Sep 2020

Sasha

RECOMMEND;CLEAN;GREAT LOCATION;FREE BIKE&BREAKFAST

Pros:
Beautiful hotel. The pictures do no justice. This hotel is absolutely beautiful. Definitely a bohemian, hippy vibe. The staff is so nice and willing to do anything for you. We also received a free upgrade on our last night.

BIKES BIKES BIKES! So having access to a bike is Huge on Tulum beach. This hotel offers FREE bikes on a first-come, first-serve basis. Trust me, it’s a two way street but cars are respectful and won’t try to pass you unless there are no other cars coming.

Breakfast is included for FREE! You have a choice of juice and coffee, a fruit bowl and an egg dish (scrambled, sunny side up, etc.). This breakfast is served in their beach side restaurant. Lunch and drinks are also offered there if you’d like to spend the day at the beach. Carlos is the best waiter to have.

Location is everything! You are at THE BEST SPOT location wise. When walking out the hotel, if you turn left, you have all the restaurants everyone speaks about with prices ranging from $-$$$$. Do your research. For those looking to go to Taboo, it literally right next door but don’t be afraid to go to the other places. A general tip: the beach side has the more expensive restaurants, while the other side of the street has the cheaper places.
-Also there is a convenience store right in front for all your last minute needs.

Con:
The only con about this hotel is how hard their bed is BUT, you didn’t go on vacation to lay in bed so for me it was totally with the sacrafice

Partner

10/10

Exceptional

28 Sep 2020

Tatyana

Wonderful!

Friends_and_family Friends