Hotelito Azul

Mexico , Riviera Maya / Playa del Carmen
tulum (méxico), Carretera Tulum-Boca Paila Km 5.8, null - 77780
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100 reviews shown

4/10

Poor

24 Apr 2026

Charlese

This place is all aesthetic illusion and zero substance. The beachfront location and kind staff are the only things keeping it from being a complete write-off.
The rooftop pools—one of the main booking draws have been stripped of their appeal. They’re now covered by a solar awning, blocking nearly all sunlight. A rooftop pool with no sun is a design failure. You also can’t order food or drinks up there, making the space feel pointless. Worse, it’s in rough shape—cracked, broken wood slats and a noticeable wobble underfoot make it feel neglected and borderline unsafe.
The restroom and changing area are embarrassing. Think rundown dive bar, not boutique hotel. One door was hanging off its hinge, the other didn’t lock.
Cleanliness was also an issue. The pools and hot tubs were visibly dirty, which is unacceptable at this price point.
The “$100 room credit” is misleading. It only applies to alcohol and only at a restaurant that closes before dinner hours, making it nearly useless.
The staff does their best—they’re the only bright spot. Unfortunately, the food and drinks were consistently disappointing.
This place sells a polished fantasy online but fails to deliver in reality. Spend your money elsewhere

Self

10/10

Exceptional

24 Apr 2026

Sergio

Great location great staff amazing view ten of ten

Partner

10/10

Exceptional

23 Apr 2026

Aline

I took a solo trip and had a great stay at Hotelito Azul. The property is beautiful and has a very natural, tranquil vibe that makes it easy to relax and unwind. The design blends really nicely with the surroundings, and everything feels calm and intentional. Loved that it didn’t feel commercialized, but instead felt personal and homie.

The atmosphere was definitely a highlight—peaceful, surrounded by greenery, and access to the ocean. It’s a great spot if you’re looking to disconnect and enjoy a slower pace. I didn’t even need to leave the hotel, as outside companies were welcomed to come and provide services to me, like a massage, right in the privacy of my room.

Staff were extremely friendly, kind, and helpful when needed. Especially a young man named Jonathan that works at the lunch/dinner restaurant on site. I even met friendly stray fur babies that like to stay at the hotel.
As far as amenities, I did use the gym, which was very nice and good machines/accessories to use. The only small downside for me was the jacuzzi—it looks great, but it’s not heated, so I didn’t end up using it.

Overall, a really lovely stay and I would recommend it to anyone looking for a quiet, nature-inspired getaway. It’s even walking distance to the hotel zone, with restaurants, stores, etc, if you are someone looking to also experience Tulum outside of this wonderful hotel. I know I’ll be staying there again.

Self

8/10

Excellent

23 Apr 2026

KEVIN

Overall, the place was a perfect setting and beautiful. There’s a lot of refurbishment work in the pool and lounge areas that still is going on. The only downside was that the restaurants were really really expensive so we walked to other hotels for food. We would’ve eaten there every day, had they lowered the prices a little bit

Family_with_children

10/10

Exceptional

22 Apr 2026

vidushi

Very nice staff, Griselda is the funniest happiest person . Everybody was welcoming. Gem of a property. Will definitely stay again.

Partner

6/10

Pleasant

19 Apr 2026

Peter

I was disappointed with what the hotel had to offer in terms of amenities. Everywhere outside the furniture was in poor condition, with uncomfortable seats, especially on the roof. Unfortunately, the beaches were covered in seaweed, though that is not anybody's fault. Due to the condition of the furniture, we didn't feel comfortable relaxing on the roof terrace, so we didn't swim on the property at all.

The furniture in the rooms themselves were in great condition, however.

The staff was lovely and communicative. The rooms were especially clean, thanks to Griselda.

The QR code entry system sometimes works and sometimes doesn't work. I'm not sure what the difference was. Most of the time we ended up using the key card they provided.

Family

6/10

Pleasant

19 Apr 2026

Jarmila

The pools on the terrace were surrounded by substandard furniture. The chairs were highly uncomfortable.

Family

10/10

Exceptional

18 Apr 2026

Milton

This place is amazing, staff food and location, Griselda was the best very professional and friendly person, very attentive, but overall all the staff made is feel welcome, the food at both restaurants was delicious a bit pricey but worth it, the shrimp tacos were the best. Unfortunately it looks like the place is under renovations by the pool area so we weren’t able to really enjoy the pool but this place deserves a 5 stars and I can’t wait to be back l.

Partner

10/10

Exceptional

15 Apr 2026

Monika

Wonderful , clean , super friendly staff

10/10

Exceptional

13 Apr 2026

Shannon

The staff and accommodations were lovely. The private beach at Hotelito Azul and our beachfront suite were the highlights of our stay. Crisalaide and Karen do a wonderful job keeping the guests well taken care of. We will be back soon!!

Family

10/10

Exceptional

12 Apr 2026

Gilbert Scott

Absolutely loved our stay. The staff was incredibly friendly and answered questions promptly. Griselda (housekeeping) was a joy. Singing and making sure every detail was covered. Planning on a return visit in the Fall.

Partner

2/10

Poor

07 Apr 2026

Gregory

This property uses a system of code bar to enter the property since there is no staff after 6pm. The code bar was sent to my phone but never worked. I had to call the security guard every night to be able to enter and jump the gate in the day time to enter. Every day in the morning the staff recheck the code bar but it never worked. The parking is located 400 meters from the property and across the street. The gate is always closed and locked down. Every time I needed to park my car, which occurred at least two times a day, I had to leave it in front the gate walk to the hotel front desk or call the security. Someone would then walk back with me and unlock the parking gate. One day a police man came to inquire why I had left my car in front of the gate! I explained him why he was not pleased! This is an embarrassing situation no one wants on a vacation. Every time I needed to go out using my car someone had to come with me to unlock the gate. This was very enoying and made my stay there unpleasant. The roof top pool and lounge which was displayed in the pictures was closed for repairs. This was a disappointment since this was one of the factors that attracted us to that hotel! I would never reserve that place again.

Self

10/10

Exceptional

05 Apr 2026

Guillermo

Clean and spacious room, beach front lounge area has amazing views and the staff is extremely friendly.

10/10

Exceptional

29 Mar 2026

Claire

Staff were incredible. So friendly and kind. Especially given my injury they gave me extra care and understanding. Best service we could have experienced.

Friends

10/10

Exceptional

29 Mar 2026

Adam

I visited in March (which I think is was a quieter time of year in Tulum) looking for a relaxing place to unwind. Hotelito Azul was EXACTLY what I hoped it would be. The property (including the beach) is absolutely beautiful, and my room was lovely, clean, and well air-conditioned, with its own hammock on the private balcony. The vibe was completely relaxed and \"tranquillo,\" and the staff were exceptionally welcoming and friendly. In particular, Carin at the front desk and Jorge at Agave made sure that we had everything we needed. And a special thank you to Griselda, who kept my room perfectly clean and was super friendly and welcoming!

Friends

10/10

Exceptional

28 Mar 2026

Laura

We had a wonderful experience at Hotelito Azul! The team was very attentive to our needs and provided excellent service. The beachside suite was a highlight with the amazing views of the beach all day. Stunning green space and beach that the team worked constantly to maintain so well.

2/10

Poor

24 Mar 2026

Susan

Hotelito Azul is NOT a nice hotel in any regards. The rooms are dated and have a musty smell to them with old, torn curtains on the windows. There is a very small area to hang a few clothes but not closet or any other place to store clothes. The website pictures are deceiving as the room looked great online but was not nearly as nice in reality. Their policy states that they will change the bed linens every third day, and after my 4th night sleeping there I had to ask them to change my bed linens, which they failed to do! There is no one onsite at the hotel to assist with anything before 10 am or past 6 pm - everything is done via WhatsApp and the responses are boiler plate and do not provide any real service. The roof pool which looks great on their website, is in fact, not nice at all. It was very small, unkempt and was not operational while I was there. Reservations need to be made in advance to use the gym, which makes ease of using it challenging and the gym does not have fans or AC, which makes it uncomfortable to work out in the hot/humid climate. The restaurants onsite are grossly overpriced - with a cup of coffee costing over $7 and a basic cocktail in the $22-24 range. The property, service and ambiance do not warrant these prices. Entry into the hotel is challenging off the street - where you need to use a QR code to gain entrance via a turnstile and then a door that goes into a narrow \"alley\" to enter the property. It's not convenient or very safe.

Self

10/10

Exceptional

21 Mar 2026

Eden

Staff was great, friendly, helpful; rooms clean, beautiful grounds. Wifi strong, food excellent

Family

10/10

Exceptional

20 Mar 2026

Elise

Great room, nice tanning area on the beach, good service overall, felt safe. Good staff and everything went smoothly.

Friends

10/10

Exceptional

14 Mar 2026

Alexandra

everything was perfect! rooms are spotless, beach and sun chairs are wonderful, the property is gorgeous and clean. we had the best time thank you hotelito azul! all the people are so helpful too and generous. we loved everyone!

Partner

10/10

Exceptional

13 Mar 2026

Karl

What a wonderful small hotel! Friendly and super helpful staff, adorable grounds, clean beach. It really was a perfect spot for a weeks vacation for 2! Thanks Karen, Griselda, Alex, Julio and everyone else!

10/10

Exceptional

12 Mar 2026

Ashley Karel

Clean and comfortable room. Nice gym. Upper level pool was closed, but the beach was very nice and relaxed.

Friends

8/10

Excellent

11 Mar 2026

Glenn

Absolutely a lovely little slice of bohemian beauty; smack right on the beach. A True rustic beauty that is on the beach but away from the madness of the main district of Zona Hotelera. Both restaurants on the property are lovely; Olivia has sensational, fresh breakfast and Agave on the beach for lunch is lush (fab tacos). Biggest brownie points go to the staff who are warm and kind and endearing, if you’re looking for something that feels truly local but safe and clean and extremely quiet and tranquil, this is it.

Partner

10/10

Exceptional

08 Mar 2026

Keely

This place was paradise. Stayed for 4 nights in a beachside suite with my daughter. So peaceful and safe. Often left the door unlocked. Hammock on the balcony and easy barefoot walk to the beach cabanas. The staff were kind and helpful. Fabian took care of security and maintenance and checked us in when we arrived after hours. Alex was in the cafe and was cheerful and helpful each day. Griselda cleaned our room for us and was a delight to talk to. I can’t wait to return!

Family

10/10

Exceptional

05 Mar 2026

ARIEL

Everything was great , Griselda, fabian, and all the staff,
make our stay wonderful , will be back

6/10

Pleasant

04 Mar 2026

alexander

Lovely room but they had repairs going on 4 of the 7 days we were there. Hammering and power tools all day. Was hard to relax in the room. Had to stay out on the beach all day.

8/10

Excellent

01 Mar 2026

Kate

Our room was incredibly clean - Grismerelda was fantastic at making our space spotless and also greeted us every morning with a basket with a hot thermos of coffee and every afternoon with a spotless room. She has a great sense of humor as well!

The staff was amazing - Julio and Jorge were generous and attentive.

We have small children who did not travel with us this trip, so I would say that if you are traveling with children, this is not the hotel for you - there is a pool but it is on the rooftop after lots of stairs and was cold (in February- so understandable) and we saw no families with children when we stayed.

However, for an adult getaway, it was wonderful.

10/10

Exceptional

28 Feb 2026

Jordi

This is a lovely hotel, right on Tulum Beach. We loved our room. Our housekeeper Griselda and our server Alex were wonderful, as was the rest of the staff. If we travel to Tulum again at some point, we would love to stay here again!

Partner

4/10

Poor

25 Feb 2026

Pavel

Dirty, under construction, way overpriced, def not 5

2/10

Poor

25 Feb 2026

Amanda

Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control.

There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked.

The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient.

The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room.

Overall, this hotel does not match the price point or expectations set online. I would not stay here again.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

August

Great location and away from all the clubby resorts blasting techno.I stayed in a beach front suite, no complaints, and Samantha the hotel manager is an amazing resource.

Self

10/10

Exceptional

23 Feb 2026

Nicola

Beautifully laid out hotel, happy attentive staff and beach front views

Leisure Partner

10/10

Exceptional

20 Feb 2026

Wanda

We love this small boutique hotel, it is my fourth stay and I imagine I will return.

Partner

10/10

Exceptional

20 Feb 2026

Matthew

We were looking for a beautiful treehouse on the beach and Hotelito Azul did not disappoint! Griselda and all of the staff helped make this an incredible vacation. My partner and I thank you from the bottom of our hearts!

Partner

10/10

Exceptional

20 Feb 2026

Carlos Jonathan Alvarado

Me hospedé en Hotelito Azul en la zona hotelera de Tulum y tuve una experiencia muy bonita. Desde que llegamos, el staff fue súper amable y atento en todo momento, siempre dispuestos a ayudar y hacer que nuestra estancia fuera más cómoda.

Me tocó la habitación 22 con vista al mar y la verdad estuvo muy bien. Despertar viendo el mar y escuchando las olas fue algo increíble. La habitación estaba cómoda y perfecta para relajarse y disfrutar del ambiente tan bonito que tiene el hotel.

Sin duda volvería a hospedarme aquí. Gracias a todo el equipo por hacernos sentir tan bien durante nuestra estancia.

Partner

4/10

Poor

20 Feb 2026

Grzegorz

Room did not have hot water. Attempted to have hotel fix the issue twice, during which they gaslit us and told us that the water was in fact warm (when it was basically room temperature). Eventually the hotel manager told us that the entire building (that our room was in) had an issue with the water heater.

We left after one night and the hotel refused to refund us. This would have been a nice enough hotel if they solved their basic infrastructure issues. In most of the world, lodging is not deemed habitable without hot water. If this was a budget hotel or hostel, I would have been more understanding of the rustic conditions. For $300 / night and a hotel trying to offer a luxurious setting, this really is not acceptable.

Partner

2/10

Poor

19 Feb 2026

Lilly

Poor communication and check-in experience.

6/10

Pleasant

19 Feb 2026

Susan

The room was fine - small , little room for clothes. Towels were very worn. The staff was wonderful. Lovely, with right on the beach. Good restaurants, but the facility needs work, paint, etc. Samantha, the concierge couldn’t have been nicer - very helpful.

Leisure

8/10

Excellent

18 Feb 2026

Eliza

We booked the oceanfront room and the view was just breathtaking. We loved it. The staff was great and very welcoming. One opportunity for this hotel is to renovate their front desk which was not really welcoming and clean. Rather than that all was great

Partner

8/10

Excellent

14 Feb 2026

Angela

The rooms were clean and the grounds were beautiful. Staff was very nice and helpful. The food was great at Agave.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Brandon

The hotel is beautiful and the staff were very kind and accommodating. They helped our family with everything we needed, especially with our 2 young children. The credit was nice and they even accommodated non alcoholic drinks for my wife who was pregnant. The upper deck and pool is very beautiful but the water is cold and you can’t take drinks or food up there, which is confusing. Still, we loved our stay at Hotelito Azul.

Leisure Family_with_children

10/10

Exceptional

13 Feb 2026

Richard

Fabulous place. Our room in the trees was great. The cat welcoming us was adorable and the woman at reception was very helpful and nice.

Leisure Family

6/10

Pleasant

12 Feb 2026

Ramsey

Everything seemed closed and staff were nice but sparse and hard to track down. Not enough distinction between beach bar and hotel bar. There are better options on the beach.

Leisure Partner

10/10

Exceptional

10 Feb 2026

maxime

Amazing room and staff, very friendly

8/10

Excellent

09 Feb 2026

Erin

Cute design. Boho chic. Good food but expensive.

A few things to be aware of:
- Pre-registration / check-in: A lengthy registration acknowledgement form is required prior to arrival. Lots of rules!
- Check-in: The hotel sent a QR code which we had assumed was for parking. It was not. It was actually to get into the hotel and you have to click a certain button to be able to use it. Hence just getting access the first day was hard.
-Parking: There is no signage and the gate is locked at all times. You have to ask the hotel any time you want to use your vehicle and there were restrictions on hours.
- Service times: They don't have staff on site at all times so you have to check in prior to 6pm and you have to make reservations 24 hours in advance to use the gym or rooftop hot tubs.
- Infinity Pool / Rooftop: were beautiful and somewhere you'd want to have a drink or food but they don't serve any and you're not allowed to bring anything up there.
- Filtered water: Only housekeeping offers this and you get 2 medium sized refillable bottles a day. The reception will not support any extra refill requests.
- Smell: We stayed in a ground floor beach front unit and sometime smelled a faint scent of sewage in our room. This might be a plumbing issue and seemed to occur at other places along the strip as well so probably a common issue for many hotels there.
-Service fee: Missed it when we booked but they charged 7% on top of our hotels.com rate. This is not standard there

Partner

4/10

Poor

04 Feb 2026

Tom

A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors.
The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating.
The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould.
The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.

Partner

10/10

Exceptional

03 Feb 2026

Marc

Was a truly wonderful hotel, from the rooms to the staff to the service everything here was an amazing experience. Found the staff to be extremely helpful and accommodating with top notch service and the hotel is very well located with a gorgeous stretch of beach area and walking distance to the best restaurants and bars in tulum. Highly recommended!!!

Business_and_leisure Friends

10/10

Exceptional

03 Feb 2026

Kelly

The staff were so friendly and helpful. The location right on the beach to watch sunsets, stroll for hours and swim in the ocean was unmatched.

Leisure Self

4/10

Poor

31 Jan 2026

Jennifer

We were expecting a luxurious stay with attentive staff and the feeling of being VIP. The location is beautiful, the grounds are a tropical paradise. The beach was magnificent and perfect! We were greeted on our first night by a male staff member but the place was dark and didnt seem like anyone was there. Two other men came to take our luggage to our room while the greeter took us as far as our room trying to point out where things were quickly but we didnt get shown anything other than where the restaurant is and pointed towards the beach. Our room we loved! We were told to whatsapp the desk for anything. First few days were good, quiet, beautiful beach with the sound of the waves to put us to sleep at night. Pouring rain on day 5, we get back to our room and water is coming in from soooo many spots in the bathroom ceiling, over the bed and walkway were soaked. Couldnt get ahold of anyone after hours, finally was messaged by manager that someone was coming. We spent the night in the room below us. Grateful. But when we asked how this lost evening would be made right, the only option was stay downstairs, or take an upgrade. We loved our room! We paid for that view! So we stayed in our room. Nothing else offered like beverage credit or anything. Was told there wasnt anything else they could do. The rest of our time here felt like it was deserted. Barely any staff unless new people arrived. Always had to text for service. Not the dream vacation we hoped for but thankful for it

Leisure Partner

10/10

Exceptional

30 Jan 2026

Tanya

The property is really special, jungle vibes and right on the beach! Plenty of loungers and space for everyone to enjoy, totally stunning beach with amazing sunrise views! The room was lovely, good air conditioning and a nice shower. Staff are really friendly.

Leisure Family

8/10

Excellent

25 Jan 2026

Anum

Good

Leisure Partner

8/10

Excellent

11 Jan 2026

Sara Dalid

Great location and an amazing room perfectly situated on the beach and close to music events, restaurants, and bars. As with many boutique hotels, there isn’t a 24/7 front desk or concierge (hours are 10am–6pm). That said, the food and views were beautiful.

2/10

Poor

05 Jan 2026

beni

There is no hot water in the shower , and no stuff after 6 pm to take care of any issues you have

Leisure Self

10/10

Exceptional

05 Jan 2026

Sujeet

The location was amazing. We got the sea facing room which we really loved for the view and sound of waves. All of the staff members were great , polite, professional. The property was very safe and private. The deep cleaning was great, especially the helping lady, Reselida, was amazing. Thank you for hosting, i hope to visit again :)

Leisure Partner

6/10

Pleasant

03 Jan 2026

Milan

Pros - Beautiful property with rooms that look like treehouses, right on beautiful sandy beach with private area with sun loungers. Rooms were clean and spacious, good WiFi and free offsite parking. Execellent property in terms of looks.

Cons - While the looks were great, we were not satisfied with the stay. Although the staff was lovely, there was a severe shortage of them, all around the property. Not sure if it was because staff was on Christmas holidays or it is usually like that.
Reception - There was only 1 person at a time, to do check-ins, property tours, resolve existing guest problems, etc. which means there was always a long wait. Also, they were only available from 8am to 6pm (or 8pm).
Cleaning - Somedays cleaning didn't happen until 5pm despite asking for it at 11am and multiple reminders. Reason given - shortage of staff and priority given to checked out rooms.
Rooftop - The property has a beautiful rooftop with a hot tub and swimming pool. But again, UNSTAFFED at all times! We didn't know how to switch on the hot tub until another tourist helped us. They could easily put a staff there to sell drinks and food there and to help people but no!
Restaurants - There are two restaurants on site. While we liked the drinks and food at Olivia (reception area), most days it opened later than the advertised 8am.
Tea/Coffee - No tea/coffee making facilites either in the room or any common area! NO STAFF OR EVEN SECURITY after 10 pm. You are on your own

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Abiral

Hotel staff was friendly and accommodating, hotel is very unique right on the beach, breakfast and juices are wonderful. Check in process needs improvement.

Leisure Family

6/10

Pleasant

28 Dec 2025

Marshall

Our room was great, but some amenities could be improved upon like having a coffee maker, clothing iron, and blow dryer inside the room. The staff was great, however having more personnel on site would make the manager’s job a lot more simpler.
The hotel restaurant was also overpriced for the quality of food received.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Larisa

We loved the hotel, it’s cute and clean, good location

6/10

Pleasant

28 Dec 2025

Ranvir

Hotel is location is perfect, with beech front access, with plenty of bars & restaurants within walking distance. Room was good with a very cold plunge pool & separate seating area to relax. Unfortunately due to shortage of staff, bars located by pools were not open, therefore no ability to get drinks or food there which was a bit disappointing. The hotel is looking a bit tired & could do with some areas being upgraded to bring it back to a high standard.

Partner

10/10

Exceptional

26 Dec 2025

Claudia

The staff was attentive. I truly felt like I was catered to and all of their amenities were fantastic. Their pictures did not do the reality justice. Fantastic food with both restaurants. We are already planning our return.

10/10

Exceptional

25 Dec 2025

Shira

Clean room and great staff

10/10

Exceptional

20 Dec 2025

Sina

Wonderful stay, super blessed to have been able to experience it. Beach is right there, food options are great, the staff is beyond helpful. Cleanliness was a 10/10. Sad to leave, looking forward to return :)

Leisure Partner

10/10

Exceptional

20 Dec 2025

Jean

Great staff and excellent area

Leisure Family

4/10

Poor

16 Dec 2025

Melina

Overall I was very disappointed with my stay here. The coffee service that was advertised didn’t show up unless you complained. The facilities on the beach and rooftop were unkept and messy. Most chairs were ripped and falling apart and the rooftop was upside down. There were broken string lights lying around and the pools were filled with debris. I booked with the understanding that breakfast was included but was told that it was a separate option you had to pay extra for which was not advertised. Both the restaurants were very overpriced.

Leisure Partner

6/10

Pleasant

14 Dec 2025

Thanyapatt

Hotel facilities and staff are nice but it is way over prices compared with amenities that hotel have; hair dryer, toothbrush, toothpaste, slippers etc that didn’t provide, compare price they charge should have so much more. Also it is difficult because no staff on site after 6pm.

10/10

Exceptional

09 Dec 2025

Andrew

Absolute fantastic time here. Pictures don’t do this place justice. Was here for 5 days for my girlfriend’s birthday and we didn’t want to leave.

From the outdoor showers, to the orange cat that was out and about. Our little treehouse room was so romantic.

Would recommend 10 times over. We’ll be back soon. Big shoutout to Samantha and the rest of the azul team for always being so warm and helpful for everything and anything we needed!

Partner

8/10

Excellent

08 Dec 2025

roberto

Very good experience

Leisure Partner

10/10

Exceptional

08 Dec 2025

Miya

Hotelito Azul was such a beautiful, zen experience — very natural, earthy, and tranquil. The food is organic and incredibly fresh, and the entire property has this unique, elevated “treehouse” feel with nature views everywhere you turn. You honestly barely need shoes; there are foot baths outside every suite, which feels so intentional and relaxing.

The location is perfect — close to all the great beach clubs and local attractions, and only about a 15–20 minute walk to Ven a la Luz. The blacked tacos at Olivia? Phenomenal. So fresh. Truly, all the food on-site is fantastic and aligned with the whole organic vibe.

Customer service was extremely friendly, pleasant, and multilingual — there were absolutely no English language barriers, which made the stay even smoother and more enjoyable.

The only recommendations I’d offer: check-in communication could be improved. I didn’t receive my check-in details until after I arrived, and you need a QR code to scan when entering the property. Without that code, you can’t get in, so someone should be monitoring the entrance at all times. We ended up waiting about 20 minutes, but it looks like they were installing a Ring system during my stay, so this will likely be resolved soon.

Outside of that, the experience was amazing. The grounds are clean, safe, and truly one of the best beachfront stays in the area. And the rooftop? Spectacular. The sunsets from up there are breathtaking…we sat there every evening just to take it all in.

Leisure Pet

10/10

Exceptional

07 Dec 2025

Joseph

Our stay was perfect, the hotel is peaceful and gorgeous. The staff was excellent our entire stay, including the kitchen, front desk and housekeeping - special thank you to Jorge, Will, Silvio and Griselda.

Leisure

10/10

Exceptional

04 Dec 2025

Denisa Nicoleta

We had a wonderful stay at Hotel Azulito. The property is perfectly located right on a beautiful beach, which made our time there even more enjoyable. The staff were incredibly friendly and attentive throughout our stay.

First, we want to mention Samantha, the manager. She was amazing — she made reservations for us, gave us great recommendations, and made sure everything about our stay went smoothly.

A special thank-you also goes to Griselda from housekeeping. She kept our room spotless and made sure we had everything we needed at all times. She, along with the rest of the team, went above and beyond to accommodate all of our requests.

We also want to recognize Gregorio, our butler, who was fantastic and always ready to help with anything we needed.

The rooms were spacious, comfortable, and very well maintained. The food at the hotel restaurant was also excellent.

Overall, we had a great experience and would happily return.

Leisure Partner

6/10

Pleasant

03 Dec 2025

Bamdad

We stayed at this hotel for 5 nights. Our room was fantastic. Spacious, clean, elegantly furnished and with a large terrace and fantastic views. But unfortunately, that is where the good things end. The host was quite pre-occupied. The “on-site” parking was certainly only about 500 feet away from the hotel but required crossing a road with heavy traffic. At night, when the road gets pitch-black, the short walk felt dangerous with the risk of being run over. The gate to the parking lot was always locked. Returning to the hotel at night, it took us 10-20 minutes to find someone at the hotel to open the gate for us every single time. The gym, advertised as “world class”, was decent but got extremely hot as it lacked AC . You also need to give the hotel a notice at least one hour in advance to use the gym. The hotel restaurant, bars and coffee shop are over-priced. I ordered a latte at the restaurant. By the time it came, it was cold. At 8 USD price tag, I felt ripped off. And the beverage credit we were offered at the check-in was for one specific bar which we never saw open during our 5-day stay. We felt like we were paying luxury hotel prices for a hotel where the overall experience was far from luxurious.

10/10

Exceptional

02 Dec 2025

HADI

The staff was amazing, flavio was extremely helpful with all things needed for our room, as well as Griselda always keeping our room beautiful and clean not to mention the absolutely beautiful swan towel designs that she left us, her sense of humour was contagious, Cayetano was so sweet and attentive always checking up on us at the beach and giving us great dinner recommendations, he was such a nice person and we look forward to seeing everyone again!

10/10

Exceptional

01 Dec 2025

Daniel

The service is the best part of this resort. From the servers, to housekeeping to Samantha at the front desk, everyone is attentive and super nice. The beach is gorgeous and most of the rooms are nice (some are a bit basic but also cheaper). Location is great. Entrance is a bit iffy and is easy to miss.

2/10

Poor

01 Dec 2025

Karen

We were given a room which did not reflect the price or features of the room which we intended to book. At the time of check-in, Samantha, the manager of Hotelito Azul, admitted that the room's description on the website did not match the actual room, and admitted that she would have to make adjustments on the website. We asked if another room was available, and were told no. Not wanting to cause problems, we accepted the room as-is and assumed that we would be able to receive a rebate at the time of check out.

At check-out time, besides ignoring us for hours as we tried to reach her, Samantha became aggravated by our desire to rectify the problem, and made several points which were not true: namely that she offered us a different room (she did not), and that the greenery, which was obstructing the ocean view, had been trimmed. This also had not occurred, as could easily be seen by anyone who inspected the room.

We tried reaching out to the hotel directly, and were met with a hostile, confrontational attitude by someone who claimed that they would report us to the authorities for fraud, as if we were trying to defraud the hotel in some way. In the meantime, they have changed the room details on their website. We have screen shots of the before and after.

Of note: the manager of the hospitality department met us personally as we were on our way out and expressed his deep sympathies with our plight. It seemed as if he was aware that we had been given poor treatment.

Partner

8/10

Excellent

01 Dec 2025

Eleanor

Let’s start by saying that the staff at the 2 restaurants were delightful, engaging and hospitable. Our room was lovely- if a bit rustic- but had a gorgeous view. The shower is cool, bed was comfy, perfect pillows. Lots of fresh water provided. Only bummer was the thatched roof leaked (kind of significantly) during a particularly strong rainstorm.

Now for the rest: we came in the offseason- and it was VERY apparent. Hotel ran out of clean beach towels, food prices were exorbitant (walk down the beach to the more elevated hotel, Amansala, and pay 1/2 the price), had a significant credit for drinks but there were so many restrictions we had virtually no choices, concierge was not to be found, reception was rarely onsite with spotty communication- you get the picture.
The most egregious factor, though, was the rooftop “pavilion”. Though the view is amazing- it is clear that it has been abandoned for years. Broken chairs, janky ladder to (amazing) infinity pool, general disrepair.

All told, the Hotelito Azul is a little gem. The vegetation is incredible, the vibe is on point, and it feels rustic, yet inviting. But they need to step it up in order to compete with the plethora of choices on this beach alone that offer updated accommodations and amenities. Or at least deliver what they promised.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Cary

We had a wonderful stay. The location is amazing. The beach and the view from our room was breathtaking. We saw the sunrise from our bed every morning.
The staff was excellent. Especially, Cayitano our beach attendant and waiter. He was there to assist us whenever we needed anything and was so friendly. He was top notch! He made us feel like family.
Other staff members were also very nice in helpful.

Partner

2/10

Poor

30 Nov 2025

Carolina

Infelizmente minha experiência ficou muito abaixo do esperado.
A infraestrutura do hotel é realmente bonita, mas a gestão e a manutenção deixam muito a desejar. Logo no check-in tivemos uma espera de mais de 1h porque a gerente também acumula função de recepcionista, precisando interromper o atendimento para mostrar o hotel e os quartos.
Apesar de ter um potencial enorme, o hotel está visivelmente mal cuidado: diversas almofadas rasgadas, jacuzzi que não esquenta, rooftop com equipamentos deteriorados e praticamente sem serviço.
O maior problema, contudo, foi no check-out. Eu aluguei um carro justamente porque meu voo de sábado era muito cedo em Cancún. No check-in fui informada de que o estacionamento só abriria às 8h, mas depois de insistir muito, garantiram que fariam uma exceção e abririam às 6h. Confirmei várias vezes pelo WhatsApp e a gerente assegurou que estaria tudo certo.
Na manhã do check-out, entretanto, não havia absolutamente ninguém no hotel. Telefone não funcionava, tudo fechado e sem qualquer instrução. Somente depois das 7h apareceu um funcionário — que, apesar de muito prestativo, não tinha informação nenhuma e não sabia onde estava a chave do estac. Ele acabou encontrando a chave e conseguimos sair às 7h30, mas isso nos fez correr enormemente para devolver o carro e chegar ao aeroporto a tempo. É possível que ainda tenhamos custos extras por conta desse atraso.
Uma pena, porque o hotel tem estética e localização incríveis, mas falta de organização, manuten

Partner

8/10

Excellent

18 Nov 2025

Lisa

Yes. Flavio VERY helpful, as was everyone else. Esmeralda, cleaner, good. Helpful staff.
But the lighting in the room and bathroom was very dim. Yes, we are older, in our 60s and 70. But we couldn't see to read.
Beach clean. Restaurant workers helpful and cheerful.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Katharine

Samantha and the rest of the staff were very friendly, welcoming, and attentive. The hotel is super cute with gorgeous plants, clean rooms, and a great spot on the beach. The Agave restaurant associated with the hotel was delicious. They have the tallest vantage point along the coast of Tulum so you can enjoy sunset over the trees and sunrise over the ocean. They also have a coffee service included where they bring you freshly roasted coffee and leave it outside your room at your desired time. Would definitely stay here again!

Leisure Partner

6/10

Pleasant

15 Nov 2025

Francisco

The staff was great, very nice that only problem nobody was at the front desk and we got información from the gardener and the maintenance guy they were very nice but we needed the password for wifi and then we had an issue with the safety box we had our valuables and the

10/10

Exceptional

12 Nov 2025

Mohammad A

We had an ocean view room, and it was great. There was no obstacles.

Leisure Family

10/10

Exceptional

12 Nov 2025

Kimberly

Very cute hotel, close to everything. We stayed on the second floor in what looks like a newer building. It was fantastic. They brought coffee to us every morning in a basket. The attached restaurant/beach side was soooooo good. The Grilled Salmon was ridiculously good. Never got to eat in the cafe but it looked amazing too.

Partner

4/10

Poor

05 Oct 2025

Andrew

The hotel is just okay and looks nothing like the pictures online. The biggest issue is the condition of the pools and deck flooring—there’s clearly a lot of deferred maintenance.

The lobby is nice, with a quaint boutique feel, but it wasn’t really open during our stay. September is their slow season, so the restaurant had very limited hours and most menu items were unavailable. The front desk operates on a similar schedule, open roughly from 10 a.m. to 5 p.m. If you need anything outside those hours, you have to contact them through WhatsApp, which is slow and inconvenient.

To be fair, the staff were very friendly and genuinely tried to be helpful, but the service overall was lacking. Our ocean-view room was spacious, close to the water, and had a great view. It did have a bit of an “earthy” feel—not quite our style—but it was still comfortable.

Overall, the hotel feels tired and in need of investment. If you can get a good deal, it might be worth considering, but at over $400 a night for an ocean-view room, we felt it was overpriced for what you actually get. Nice people who try hard, but the owners need to put some money into the property—or at least update the photos to reflect reality.

Friends_and_family Family

8/10

Excellent

18 Aug 2025

morkos

Limited shopping and restaurants , limited food options for high prices compared to the food quantity.

Leisure Partner

8/10

Excellent

14 Aug 2025

Peta

Property is beautiful. Just like pics . I stayed before and love it there . The two pools are beautiful and o love the villa on the beach .

Leisure Family_with_children

4/10

Poor

05 Aug 2025

Carlos I

The hotel is in good condition overall. I have no complaints about the staff. Due to the season, the hotel has minimal services and is almost empty of personnel. There is no hotel lobby “bar” after 6:00 p.m. VIP credit can only be used for alcoholic drinks up to 6:00 p.m. and not at the beach. Olivia Bar was not in attendance. In general, very disappointing that the low season impacts those who stay at the hotel.

Leisure Family

10/10

Exceptional

08 Jul 2025

ROSS

Super relaxing stay

Partner

10/10

Exceptional

29 Jun 2025

CLAUDIA

Great service and facilities! The rooms are lovely! The coffee basket delivered to the room in the morning was so nice! Griselda always made sure we get back to a clean room!

Leisure Partner

6/10

Pleasant

27 Jun 2025

Yannett Mejia

Customer service was a 3. Staff was friendly, but you had to keep requesting refills or request help. They didn’t take the initiative.

Leisure Family

8/10

Excellent

30 May 2025

Steve

Restaurant staff were great hotel needs some simple maintenance and upkeep

Leisure Family

4/10

Poor

29 May 2025

Jemma

No check in. We arrived at 9pm and got shown through the staff entrance and told to checkin the following day. Room, very basic, no hair dryer, no kettle. Balcony did not lock. Breakfast great first day, mediocre from then on. Considering the price you’d think breakfast was included … no… you’re looking at £20pp for an average breakfast. Nobody at hotel due to awful seaweed in Tulum we suspect? However meant the hotel is running on Skelton staff. Nobody wants to help you… you enjoy a drink at the roof top and are told to sign three flights of stairs down… they won’t bring the bill to you. Everywhere looks tired, very disappointing

Friends_and_family Family

10/10

Exceptional

21 May 2025

Trinae

I had a wonderful stay at Hotelito Azul! The staff were warm, welcoming, and always ready to help with anything I needed, which made my experience even more special. I want to give a special shoutout to Griselda from housekeeping, she was absolutely amazing! So kind, attentive, and always made sure everything was spotless and comfortable during my stay. You can really tell she cares about her work and about the guests.

I’d definitely recommend Hotelito Azul to anyone looking for a relaxing and well-cared-for getaway. Thank you to everyone there for making my stay so lovely!

Leisure Self

10/10

Exceptional

20 May 2025

Efay

Spectacular place to rest, Hugo was our host and his kindness is unmatched by any other place.

Leisure

10/10

Exceptional

20 May 2025

Efay

Spectacular place to rest, Hugo was our host and his kindness is unmatched by any other place.

Leisure Family

8/10

Excellent

05 May 2025

JESUS ENRIQUE BARONA

El hotel se ve que podría estar súper increíble. Le falta mantenimiento a las áreas de las albercas. Y los precios de los restaurantes son una burla. Un desayuno de dos adultos y una niña fueron casi tres mil pesos. Lo demás muy bien. El personal muy amable.

Leisure Family

8/10

Excellent

30 Apr 2025

Elizabeth

Lovely property. Wait staff very courteous. Hostess seemed a bit preoccupied. The outdoor furniture needs love.

Leisure Friends

10/10

Exceptional

27 Apr 2025

donna

If you’re looking for the quiet of Tulum this is your hotel!!
The peaceful atmosphere feeling like your on a secluded beach, incredible plantings, greenery on the premises it truly makes you feel like your on vacation!
If you’re looking for a very laid back property this is the place.
Food in both restaurants is fresh, and delicious, the staff is amazing (especially Karen at Olivia’s and Cayay on the beach.
Try to request second floor rooms facing the beach or gardens it’s a real feeling of being in the treetops!

Leisure Friends

10/10

Exceptional

26 Apr 2025

Monica Del Carmen Robles

We had an incredible time at Hotelito Azul. Everything was perfect, from the hotel to the staff. We were welcomed with a delicious green smoothie from Olivia’s (we kept coming back for more!). The ambiance is perfect for a relaxing, soul soothing vacation. Our oceanfront room had beautiful sunrise views we will always remember. The Agave restaurant, beachfront, served the best rib eye tacos! And a special thanks to the staff for being so attentive, helpful, and making us feel right at home.

Leisure Partner

10/10

Exceptional

25 Apr 2025

Francisco

Great place

Leisure Family

10/10

Exceptional

22 Apr 2025

Randolph

Fyi…Think beach attire as the property’s exterior is all sand. Quality leather footwear may get ruined but overall the property is great.