Papaya Playa Project Tulum Member of Design Hotels

Mexico , Riviera Maya / Playa del Carmen
Tulum, Km 4.5 Carretera Tulum-Boca Paila
Show on Google | Website | Map

100 reviews shown

4/10

Poor

13 Feb 2026

Robert

With so many other amazing options in Tulum its hard to recommend this hotel based on our experience.

Pros:
- A very nice room with good amenities
- Nice bell hop and beach wait staff

Cons:
- Really poor service from the front desk
- We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of \"the hotel is completely booked\"
- They were going to show us a potential room upgrade and forgot when other guests showed up to check-in
- The second day our room keys stopped working, when we got the keys working we found out that our room hadn't been cleaned by 4:30pm

Given all the above you can find much better options for your money in Tulum

Leisure Family

10/10

Exceptional

30 Jan 2026

Leah

Loved it! Very serene atmosphere. The staff was very friendly and our room was clean. My husband felt like we were the only ones there which is exactly what we wanted. I would definitely return.

Leisure Partner

10/10

Exceptional

26 Jan 2026

John

Perfect stay

Leisure Partner

2/10

Poor

13 Jan 2026

Nir

Service was horrible

Family

4/10

Poor

12 Jan 2026

Eyal

Really bad customer service

Partner

2/10

Poor

29 Dec 2025

Nazifa

Awful service. Couldn’t access basic hotel amenities such as getting a toothbrush upon request, or finding water. There were also roaches in our room and extreme dim lighting overall. Not ideal and would not go back.

Leisure Friends

10/10

Exceptional

25 Dec 2025

Lillian

My husband and I celebrated our honeymoon at Papaya Playa and the experience blew us away. The staff’s service was exceptional and they made us feel right at home. Specifically, I would like to mention Santos, who went above and beyond to make our stay special. The property is quiet and tranquil, and the party on Saturday was the best time I’ve ever had! 10/10 would recommend

Leisure Partner

10/10

Exceptional

08 Dec 2025

Audrey

Everything was amazing! It was the best of both worlds being able to walk in the Mayan jungle on property but also being right on the beach. Property is absolutely gorgeous, multiple pools overlooking the beach, great service. Jay ass super helpful during our stay!

Leisure Partner

10/10

Exceptional

06 Dec 2025

Prasad

Cool room, great views, calm vibes. Staff is some of the best I have experienced!!

Leisure Partner

10/10

Exceptional

05 Nov 2025

Daoleuang

Rooms were super clean and vibes. All the staff was super nice

Leisure Friends

10/10

Exceptional

29 Sep 2025

Leidys

Amazing

Leisure Partner

10/10

Exceptional

24 Sep 2025

Sophia

We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.

Partner

10/10

Exceptional

12 Aug 2025

Keisha

We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible.

Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious.
The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.

Leisure Partner

2/10

Poor

01 Jun 2025

Ernesto

Too expensive and poor conditions, the spa , the restaurant

Partner

10/10

Exceptional

23 May 2025

Henry

Everything was good and beautiful in this place i love it

Business_and_leisure Family

10/10

Exceptional

26 Apr 2025

Josel

Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.

Leisure Self

2/10

Poor

08 Feb 2025

David

Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.

Leisure Self

10/10

Exceptional

03 Dec 2024

Krutarth

Best stay at papaya playa

10/10

Exceptional

03 Dec 2024

Manfred

Fue una buena experiencia!

Leisure Partner

10/10

Exceptional

18 Nov 2024

Anna

Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.

Leisure Friends

10/10

Exceptional

16 Oct 2024

Alexandra

Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff

Leisure Partner

10/10

Exceptional

24 Sep 2024

Jodey

Lovely resort great staff and amenities!

10/10

Exceptional

09 Sep 2024

Steve

We enjoyed the place a lot

8/10

Excellent

03 Sep 2024

Koichi

Facility is a bit old

Leisure Family

4/10

Poor

18 Aug 2024

Kamyar

Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila.
Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.

Leisure Friends

8/10

Excellent

16 Aug 2024

Johnny

Pricey drinks and food tho I had nothing to compare with. Friendly people and service.

Leisure Partner

8/10

Excellent

09 Aug 2024

Myra

We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service!
The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair.
The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!

Leisure Partner

10/10

Exceptional

06 Aug 2024

Keila

Awesome hotel papaya playa !

Loved the hotel. Amazing experience !! Will definifely return

Friends_and_family Friends

2/10

Poor

03 Aug 2024

Amir

They stole my airpod pro! they do this 1 day before you leave and when you tell them they say they need time! they are thief, i even showed findmyiphone that it is at their workers houses!! but they said they are not responsible for anything except small safe in room!! i will escalate this to Expedia to make sure they don't do this to others!!

Leisure Friends

10/10

Exceptional

22 Jul 2024

Noro

Top!

10/10

Exceptional

21 Jul 2024

Tiki

Perfect stay, amazing staff and hospitality

8/10

Excellent

19 Jul 2024

jose

Excellent project have a good time

Leisure Family

6/10

Pleasant

07 Jul 2024

Dora A

Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach

Leisure Family_with_children

8/10

Excellent

02 Jul 2024

Kevin

We really enjoyed our stay, especially Miquel the butler’s service. It’s a very unique experience. Also, I recommend the room with the private roof top pool!

Leisure Partner

10/10

Exceptional

14 May 2024

Zvikomborero

When you think of paradise, think of this place

Leisure Partner

10/10

Exceptional

13 May 2024

Kori

My boyfriend and I came here for my birthday and it was beautiful. The staff were friendly and very helpful! Will definitely be back.

Leisure Partner

6/10

Pleasant

10 May 2024

Rikysha

It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.

Leisure Partner

6/10

Pleasant

10 May 2024

Griselda

Beautiful place, totally felt safe, dinning wasn't what I expected, a/c never worked properly since arrival, attentive and kind staff, breakfast was simple.

Leisure Family

2/10

Poor

29 Apr 2024

fereshteh

Not clean at all. Not the place u feel comfortable at all

Leisure Friends

2/10

Poor

14 Apr 2024

Vanessa

Extremely unwelcoming. You pay for. $750 dollar room, and they treat you like your nothing. The staff was stuck up, rude, unwelcoming, unhelpful, and they expected a top for just looking at them after you spend a fortune to even stay there. They never asked us if we needed anything by the “serviced pool” which was only about 7 by 5 feet pool for the public.the second pool was small and unserviced. 1 drink at their supposedly EDM party was $38 usd plus a tip. You need to add money to a bracelet and if you don’t use it you loose it. We felt robbed the whole time. We travel a min of 5 times a year for the past 7 years and this was by far the worst experience ever. The beach is very dirty and they have money to clean it but they didn’t.

Business_and_leisure Partner

6/10

Pleasant

03 Apr 2024

Mar Y Sol

The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.

Leisure Partner

10/10

Exceptional

30 Mar 2024

Roberta

I would definitely stay again

Leisure Family

8/10

Excellent

27 Mar 2024

Ashkan

Service was subpar for the nightly price. Didn’t get room service once and had to ask several times and never actually got it besides getting fresh towels. AC broken one night and took three asks to get it fixed. Yoga was promised daily but was missing. Property is a bit old now with cracked doors. Not a single appliance in the rooms besides AC. Not even a chair to sit on besides the bed. Also asked for a double bed weeks before arrival and was told to ask at check in to be accommodated, then promised a double bed after two nights in a single bed and then told that room was already booked after two nights with no option to upgrade. It was obvious they were just trying to kick the can down the road until we checked out but then again all this considered it is Mexico it won’t ever be perfect lol

8/10

Excellent

05 Mar 2024

Shammi

Great for couples and the staff are nice.

Leisure Partner

8/10

Excellent

03 Mar 2024

Miranda

beautiful place, very nice vibe.

i had breakfast included ,Buffey was only for weakens, other days menu was very limited.

Leisure Family

2/10

Poor

03 Mar 2024

Christopher

Rooms had bugs in it, no shampoo or conditioner in the shower. Lock jammed and got locked in my hut. Had to crawl out window to get out. Employees are incredibly slow to do anything. Many don’t understand what you want. The parties on Saturday are a total inconvenience for the hotel guests. Priorities given to party guest.

Leisure Friends

8/10

Excellent

01 Mar 2024

Jonathan

Nice Hotel with expensive drinks

Hotel is nice. Had a few issues waiting for room to be ready and also having to wait for 3 hours due to issues with the safe. Food was good. Drinks were expensive.

Friends_and_family Friends

2/10

Poor

17 Feb 2024

Shelley

The resort is supposedly secure, with security guards at the entrances, and a private beach, but our credit cards and cash were stolen from our room on the first night of our honeymoon by housekeeping, WHILE we were sitting right outside the room on the deck. Luckily our passports and ID and one of our cards and our electronics were locked in the safe at the time.

Management did nothing about it. Didn't respond for days, didn't apologize, basically blew us off, and said it was our fault for not having our stuff locked up. We just didn't think in a secure resort where we're paying $500 a night we needed to worry about being robbed by the staff. Especially while we're sitting a few feet away.

To top it off, we had wild animals that got into our room at night trying to get to the food we had in the room. A shower that didn't drain, and stopped working intermittently, chipped and broken dishware we were served on daily, incorrect orders that they basically refused to correct and were like \"just eat this ok?\" So I did...I mean...at that point we'd sort of given up.

They say they have a lot of amenities they don't actually have...things are kind of run down and looking shabby. The beach and the scenery are gorgeous though. The staff was very nice. The management, not so much. I don't think they really care about customer service, or repeat business. We certainly won't return, and I wouldn't recommend it to anyone. Which is sad because it has the potential to be great.

Leisure Partner

10/10

Exceptional

19 Sep 2023

Morgan

Magical

10/10

Exceptional

28 Aug 2023

susan

Good for nature people lovers .

Friends

10/10

Exceptional

13 Jul 2023

Danielle

PPP

We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.

4/10

Poor

05 Jul 2023

Mark

A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.

Leisure Partner

10/10

Exceptional

17 Jun 2023

MARISLEIDYS

I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well.
Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.

Leisure Partner

2/10

Poor

15 Jun 2023

George

Don’t ever stay here!!! first they put us on a lower category room, they didn’t want to refund for their mistake, in addition there’s was no running water … stank all nite, for an overpriced hotel I rather stay elsewhere where the service is right.. so bad I checkout out early and didn’t care about refunds for my second room

Leisure Friends

2/10

Poor

05 Jun 2023

George

They checked me into a lower category room, not what I paid for, no running water on the room

8/10

Excellent

19 May 2023

Sergey

Nice hotel with private beach club, total property size is huge.
The restaurants in the hotel are extremely overpriced.

Leisure Self

10/10

Exceptional

03 May 2023

Maria

Beautiful

Leisure Partner

6/10

Pleasant

01 May 2023

Paige

enjoyed our first night here, nice staff and great beach party. We didn’t mind the noise even though it was extremely loud. What we did mind was coming back to our room with raccoon pee everywhere and our second night spent trying to get a raccoon out of our roof. The resort did nothing to compensate our last night or our bad experience l- not even an offer to move to a new casita! the whole night I was staring up at a raccoon looking down at us-trying to burry his way through the roof. The room had a very small light so I could hardly see where the raccoon was moving which made it even more terrifying. The property says this is what to expect on a property with animals- I understand, but not inside the villa! I was scared to go to the bathroom or take a shower as the raccoon had buried a hole fully through the roof to access the bathroom. Super disappointed by how this was handled.

Leisure Partner

10/10

Exceptional

16 Apr 2023

Lydia

Amazing hotel .

Leisure

10/10

Exceptional

04 Apr 2023

Abel

The property was beautiful. Staff was so friendly and helpful with everything. It seemed as though we were in a whole new world. Room was so beautiful also, just great. We would definitely come back again

Leisure Partner

6/10

Pleasant

05 Mar 2023

Adriano

Amazing hotel
But is overcharge\" too much money for everything ....

Family

10/10

Exceptional

15 Feb 2023

Viral

Big shout out to Papaya playa to make our honeymoon super memorable! They were so warm and welcoming.
Shout out to there crew:
Peronica / Alexandre / Miralda and vanessa! Will definitely reccomend to families and couples!

Leisure Partner

8/10

Excellent

16 Jan 2023

Yehor

Amazing eco hotel!

Leisure Partner

8/10

Excellent

07 Jan 2023

Sherry

Overall good experience

Leisure Friends

8/10

Excellent

26 Dec 2022

hongjun

Beautiful place full of nature. Nice people. Expensive.

Leisure Partner

10/10

Exceptional

20 Nov 2022

Svetlana Adrielle

First of all, even before arriving, Papaya Playa Project has already contacted me through my email and whatsapp to give me more details about their resort and also other excursions my husband and I might be interested in. We arrived past 8PM and everyone were just helpful and very friendly from the get go. Veronica toured us around the property and lend us an umbrella since it was raining that night. She was very nice and explained all the small details about our hotel room. Our room was prepared with petals and a fruit platter since it is our honeymoon. It was a very thoughtful touch. :) Our place was the Casita with rooftop pool and it was amazing! The view from the room is like a jungle with beautiful plants, and from the rooftop, we can see both the jungle and the sea. It was a spectacular view. The access to the beach is very easy . The beach here is immaculate in cleanliness and no seaweed since people clean it every morning. There are a lot of cabanas and they prepare it for you with a blanket and towels. The infinity pool by the bar was our favorite hang out place. The food were gorgeous to look at and delicious especially if you order something more familiar to your tastebuds I guess :)) Overall, our stay here was wonderful and next time we come back to Tulum. We’ll ditch staying in an AirBnB and just stay here for the whole time. :)

Leisure Partner

10/10

Exceptional

14 Nov 2022

Get a villa, it's worth the extra cost.

Business_and_leisure Family

10/10

Exceptional

09 Nov 2022

Ian

Everyone was so nice

Leisure Partner

6/10

Pleasant

14 Sep 2022

Talma

Hotel is beautiful - the hotel management were really nice but most of the servers were not so pleasant to deal with it. I stayed for 3 nights and paid over $3000 for room with a private pool. it was nice but the door to get to pool was really old and hard to open and there was no Iron or bathrobe or even a mirror in the bathroom so getting ready was time consuming. I didn’t have hot water for most of my showers and the toilet seat was too small. The place was beautiful but sadly I can’t say it was worth more the amount of money I paid.

Leisure Self

10/10

Exceptional

05 Sep 2022

james

superb all round

Business Self

4/10

Poor

31 Aug 2022

Flavia

the room was so small that no suitcase could fit inside the room and we had to upgrade and pay another $900…the service is very good…but the rooms are not so good

Partner

10/10

Exceptional

27 Aug 2022

Noor Ul Huda

Staff was very nice and welcoming. They were very hospitable and Vivian at the front desk helped us get the perfect room. She gave exceptional customer service. I would highly recommend Papaya Playa project.

Leisure Partner

10/10

Exceptional

14 Aug 2022

Luis

Amazing property very unique and safe. Service was 10/10
Sofi very helpfully and friendly
Thanks again 🙏

Leisure Partner

10/10

Exceptional

14 Aug 2022

Alexis

Thank you for a wonderful stay!

We had an amazing stay here and the staff went above and beyond with whatever we needed. They were so accommodating when we arrived earlier than expected because we were getting picked up for a tour. The concierge was very helpful and attentive to our needs and responded very promptly whenever we texted them and had questions. They made sure we always had water for our room. The restaurant food was very delicious with a beautiful view and the staff service was excellent that made the experience even more enjoyable. We got the jungle casita with rooftop pool.. the room was beautiful and clean. We’re so thankful to all of the staff.. they made my husband and I’s trip truly special. Choosing papaya playa project to celebrate his birthday did not disappoint and exceeded our expectations.

Partner

8/10

Excellent

10 Aug 2022

Karina

Papaya Playa Project was fun and unique. The facility was clean and offered healthy food options. Overall great stay!

Leisure Partner

10/10

Exceptional

17 Jun 2022

Juan Francisco

Beautiful decor, landscaping, rooms and people. Great food, drinks and location. Perfect location next ro the beach, restaurants, bars and few minutes away from el centro.

Leisure Self

10/10

Exceptional

29 May 2022

Mark

Amazing trip at PPP / hotels.com screwed up!

Papaya playa was amazing. Great food and service was outstanding. Hotels.com however really missed the mark on customer service. They hotel rate on the hotels website was cheaper than what was advertised on hotels.com. After sharing pictures of the actual website for the hotel, and going through their online portal, the customer service rep told me they would not honor the cheaper rate, which was literally on the hotels website. Absolutely ridiculous for hotel.com. I then tied to cancel my trip through hotels.com but was told I would not be refunded. (Only reason to do this was to be able to book cheaper on papaya playas website). I spent 20 minutes with the hotels.com rep. and went in circles with the individual

Partner

10/10

Exceptional

28 May 2022

Matthew

Amazing!!!! Paradise on Earth! PPP see you again soon!

Leisure Friends

8/10

Excellent

23 May 2022

Aimeerenee

Overall amazing trip

The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.

Partner

10/10

Exceptional

24 Apr 2022

Jim

Papaya Project was such a beautiful and relaxing place to stay. My wife and I loved our stay here.

Leisure Partner

10/10

Exceptional

13 Apr 2022

Hetalben

Pibi was our receptionist and made our check in super easy like butter. V were kinda early for checkin but meanwhile they showed us the property and kinda gave us a mini tour of the property. Thank you poula for taking care of us so well and easy. She was very professional and friendly. The morning yoga session was amazing rajayogui was our instructor and lemme tell u the hour and half went so fast didn’t even realize, v felt so peaceful and healing.

Leisure Partner

10/10

Exceptional

13 Apr 2022

Tyler

The grounds were beautiful me very well maintained. The art on the property was unique and really cool. The staff was incredible. They made our stay perfect in every way.

Leisure Partner

10/10

Exceptional

12 Apr 2022

Ricardo

The team at papaya project where amazing they treat you very well this is my second time staying at the property and love it one of the best hotels in tulum so far a 10

Business_and_leisure Family

10/10

Exceptional

10 Apr 2022

paulo

Amazing stay , great location and staff , worst food

Leisure Partner

10/10

Exceptional

04 Apr 2022

Willson Lopez

We stayed here over my birthday weekend. The staff was friendly and helpful! From The minute we walked in up until when we did check out. Definitely enjoyed our stay. Will recommend to friends and family!

Leisure Partner

10/10

Exceptional

03 Apr 2022

Alayna

I will recommend Papaya Playa Project to anyone traveling to Tulum. The area is absolutely stunning & there is so much to do. The service was outstanding and Javier was the warmest of them all. Can’t wait to go back for another stay. I loved that we could charge everything to the room and also had a great massage on the beach. Staff, location & overall environment was 10/10.

Leisure Friends

10/10

Exceptional

29 Mar 2022

james

I have stayed at several hotels in Tulum before and Papaya Playa Project has by far been the best experience I’ve had staying at a resort in this town. Kiki reserved my motorbike, dinner and recommended cool things to do in the neighborhood. If you’re looking to explore the local side of town she knows the best places to eat. The food is incredible here at the resort as well! Highly recommend Papaya Playa Project. Thank you Kiki and staff for your hospitality. I will be sure to come back.

Leisure Self

6/10

Pleasant

28 Mar 2022

SAMUEL

Service could be a little bit better

Leisure Friends

2/10

Poor

26 Feb 2022

Maor

Where should I begin????

Beach is very filthy and dirty

No hot water

Frog in the room

There is no lights at night time you can’t find your room

Filling up your used bottle of water disgusting

Staff in the restaurants outside are sleep walking too long to get a service no one comes to check if you need anything

No music for most of the day and when there is music it’s not live and too loud

Security and waitress people don’t speak English

Very poor menu

Thin walls

Definitely not my next time booking - Ikal is Wayyyyy better

Leisure Self

10/10

Exceptional

02 Jan 2022

Lisette

We had the most incredible time on our honeymoon at PPP. Kiki and Sophie were amazing and they made sure we had a great trip. Food, beach, staff, rooms, massages all great. Highly recommend will def be back!

Leisure Partner

10/10

Exceptional

23 Dec 2021

Ana

Amazing

8/10

Excellent

12 Dec 2021

Yiwei

Good experience there. But only have one restaurant.

Business_and_leisure Partner

6/10

Pleasant

08 Dec 2021

Shukti

This resort is not worth its price or hype

It’s know for its beach club and you can easily access it without staying there

Partner

10/10

Exceptional

03 Dec 2021

Isabelle

Stunning property

The property is absolutely beautiful. There are many things to discover. 2 beach clubs (one relax and one with dj) with each a pool. The rooms are little cabanas scattered in the jungle throughout the property. I would recommend a room upgrade, the basic room is very small. The reatauranta are vey good and the menu changes throughout the day. It is 20 minutes cab ride from the restaurant area (USD 30 each way) that would be the only downside with location but we didn't mind. There are a few shops 3 minutea walk from the hotel.

Partner

10/10

Exceptional

29 Nov 2021

Lilianne

Our stay at Papaya Playa was beautiful. Besttt resort you could ask for in Tulum! We must give special thanks to Sofia our guest representative, she truly went above and beyond to ensure we were cared for and satisfied. Top class service and top class stay. If you are looking for the best resort in Tulum, look no further, you’ve found it with PPP.

Leisure Partner

6/10

Pleasant

03 Nov 2021

Gilberto

ANGLO WORLD AT ITS BEST!!!

Tulum is amazing!!! This is my third time visiting this area and I wanted to try something more upscale and I was recommended to try this location. I booked my trip 6 months in advance and got a deal (not really) for 3 nights. I arrived on Halloween night and they had a massive party which I enjoyed very much. I stayed at room #10 and it was probably the smallest room in the complex. The strange thing is that the hotel was not even 50% capacity and they did not offer me to upgrade to a better room. If you are mold sensitive like me, you are in bad luck. The food is OK and the drinks are amazing. I felt super secure in this complex and if you can afford it, make it happen. If you are a herbivore and have cash to burn, this is your place.

Self

4/10

Poor

26 Oct 2021

Paul

The property was very pretty, but if you did not pay for the expensive rooms, the normal rooms were very poor - the worst rooms I have ever stayed in.

Leisure Friends

10/10

Exceptional

20 Oct 2021

Jonathan

This place is by far the best hotel I've ever stayed at. What really made this place special was the staff and how friendly/accommodating they were. Francisco and Sofia at the front desk couldn't be nicer. Luis and Efrain we're the absolute best and everyone else that we crossed path with. We ended up extending 2 extra nights. One by choice and the other due to a flight cancellation. No reason for us to look at any other hotels when we go back. Papaya will be our place every time we go to Tulum.

Leisure Partner

10/10

Exceptional

14 Oct 2021

Christian Sinclair

This place was so magical. The rooms were spotless and the staff were amazing especially Alexandra, she upgraded our room for my 40th birthday and even took me and my husband on a tour around the property. I have traveled all over and never have I stayed at somewhere as gorgeous as this place. It was the best week of my life. After seeing my pictures several of my friends are now booking this exact resort for their trip to Tulum.

Leisure Partner

6/10

Pleasant

12 Sep 2021

juel

Straight to the point.

I will sum my stay up straight to the point:
The drinks were not good at all no blending technique.
The hotel was located further down the hotel area but you could bike the major beach clubs with no problem.
We had a room with a pool, there was a leaf net over it and it was too cold to enter this time of year because absolutely No sun hits the pool it is covered by trees. We paid 790/night and it just was not worth it. there is no tv in the room which is okay but I like the sound of a TV even when not watching it. I kept stumping my toe on the concrete structure for the bed. When we showered the water ran into the bathroom area and the next day it was still there. The staff was SUPer friendly. Upon entry there were cats wondering everywhere, on the couches and everywhere. Unfortunately, I hate CATS so this was a total turn off. The bar area remained quiet even with the live music. The bed was slightly uncomfortable. There was no light in the room only small dim lights. The shower was in the open which was very sexy. Overall I enjoyed my stay BUT it was totally not worth the price of 700s. We stayed at several other hotels that were less and more of a value. Our budget was 1k per night but we felt cheated on this one.

Partner