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Papaya Playa Project Tulum Member of Design Hotels
Riviera Maya / Playa del Carmen · Mexico
Km 4.5 Carretera Tulum-Boca PailaView location
8.0/10Excellent385 Reviews
Cleanliness8.4/10 8.4
Service8.2/10 8.2
Comfort7.6/10 7.6
Condition8.0/10 8.0
Neighborhood8.0/10 8.0
Amenities8.0/10 8.0
See all ratings- Sport hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Papaya Playa Project Tulum Member of Design Hotels
Enmeshed in nature on a silky stretch of Caribbean beach, Tulum’s award-winning Papaya Playa Project defines the concept of barefoot luxury and conscious hospitality. An oasis for creative souls and wellness-seekers, PPP’s mindful approach to the land and culture sets it apart from other hotels in the area.
Dotted along the 1km of beach and nestled in the jungle, the simplicity of the rooms is what lends them their special charm. The simplicity of the rooms is what lends them their special charm.
The resort's restaurant overlooks the azure waters, where diners can enjoy locally sourced specialties; along the beach, drinks and snacks are served from late morning until late evening at the resort's beach club.
In addition to massages and beauty treatments, guests can also enjoy yoga, tai chi and meditation to complete the holistic circle.
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• Enjoy a complimentary entrance for our Celebrations events when you stay during the weekend.
With a stay at Papaya Playa Project, Tulum, a Member of Design Hotels in Tulum (Zona Hotelera), you'll be within a 5-minute drive of Tulum Beach and Tulum National Park. This beach hotel is 4.2 mi (6.7 km) from Tulum Mayan Ruins and 1.9 mi (3 km) from Playa Paraiso.
Make yourself at home in one of the 87 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and ceiling fans, and housekeeping is provided daily.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Beach services
Smoking areas
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Parking height restrictions apply
By ocean
Noise-free rooms not guaranteed
Guests will receive an email with special check-in instructions
Guest will receive an email before arrival 72 hours
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 8:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- This property accepts credit cards and debit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
German
English
Italian
French
Spanish
Nearby attractions
SFER IK
0.1 km / 0.1 mi
Jaguar Park
0.6 km / 0.4 mi
Tulum National Park
0.7 km / 0.5 mi
Acceso al Parque Jaguar
0.8 km / 0.5 mi
Jaguar Viewpoint Tulum
0.8 km / 0.5 mi
Tulum Beach
1.5 km / 1 mi
Las Palmas Public Beach
2.2 km / 1.4 mi
Hunab Lifestyle Center
2.8 km / 1.7 mi
Playa Paraiso
2.8 km / 1.8 mi
Ven a la Luz Sculpture
3.4 km / 2.1 mi
Tulum Mayan Ruins
4 km / 2.5 mi
Temple of the Frescoes
4.3 km / 2.7 mi
Playa Ruinas
4.3 km / 2.7 mi
Temple of the Descending God
4.5 km / 2.8 mi
Casa del Cenote
4.5 km / 2.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2005
- Year of most recent renovation: 2018
- Total number of rooms: 87
- Single rooms: 9
- Villas: 4
- hotel
- Visa
- Maestro
- City centre
- Nearest Bus / Metro Stop
- Wheelchair-accessible
- Car parkExtra charge
Show 44 more facilities & services
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Secure parking
- Airport Shuttle
- Room service
- Laundry service
- Launderette
- Medical serviceExtra charge
- Bicycle hire serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Hotel safe
- Currency exchange facilities
- Garden
- Terrace
- Bicycle storage
- Concierge
- Sun terrace
- Luggage room
- Dining area: 1
- Clothes dryer
- Private beach area
- Towels and bed linen
- Café
- Bar
- Restaurant
- Smoking area
- 24h dining café: 1
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 2
- Sun loungers
- Parasols
- Children playgroundExtra charge
- Nightclub
- MassageExtra charge
- Hot breakfast
- À la carte dinner
- Vegetarian meal
- Vegan meal
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
B2
Breakfast For Two Guests
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE WITH PRIVATE POOLDOUBLE • WITH PRIVATE POOLDBL.PP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
DOUBLE WITH PRIVATE POOL
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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BUNGALOW STANDARDBUNGALOW • STANDARDBUN.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
BUNGALOW STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: BUN.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE GARDEN VIEW CAPACITY 2SUITE • GARDEN VIEW CAPACITY 2 • 1 Bedroom • 30 m²SUI.C2-GV
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- GARDEN VIEW CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Balcony
- Shower
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
SUITE GARDEN VIEW CAPACITY 2
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- GARDEN VIEW CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room code: SUI.C2-GV
Room amenities
- Wi-fi
- Balcony
- Shower
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
FAMILY ROOM STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: FAM.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room GRANDRoom • GRANDROO.GD
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
Room GRAND
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Room code: ROO.GD
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
BUNGALOW DELUXEBUNGALOW • DELUXEBUN.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
BUNGALOW DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: BUN.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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BUNGALOW SEA VIEWBUNGALOW • SEA VIEWBUN.VM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- SEA VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
BUNGALOW SEA VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- SEA VIEW
Adult and child limits apply within the room's total guest limit.
Room code: BUN.VM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE OCEAN VIEWSUITE • OCEAN VIEW • 1 Bedroom • 30 m²SUI.OV-1
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- OCEAN VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Balcony
- Shower
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
SUITE OCEAN VIEW
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- OCEAN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.OV-1
Room amenities
- Wi-fi
- Balcony
- Shower
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin WITH VIEWSDouble or Twin • WITH VIEWSDBT.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
Double or Twin WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBT.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE OCEAN VIEW WITH BALCONYSUITE • OCEAN VIEW WITH BALCONY • 1 Bedroom • 30 m²SUI.BL-OV
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- OCEAN VIEW WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Bathroom
- Shower
- Balcony
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
SUITE OCEAN VIEW WITH BALCONY
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- OCEAN VIEW WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: SUI.BL-OV
Room amenities
- Wi-fi
- Bathroom
- Shower
- Balcony
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE SEA VIEWSUITE • DELUXE SEA VIEWSUI.DX-VM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE SEA VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
SUITE DELUXE SEA VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE SEA VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-VM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE OCEAN VIEW KING BEDDOUBLE • OCEAN VIEW KING BEDDBL.KG-OV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- OCEAN VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
DOUBLE OCEAN VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- OCEAN VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-OV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin DELUXE OCEAN VIEWDouble or Twin • DELUXE OCEAN VIEWDBT.DX-OV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE OCEAN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
Double or Twin DELUXE OCEAN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE OCEAN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DX-OV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM GRANDFAMILY ROOM • GRANDFAM.GD
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
FAMILY ROOM GRAND
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Room code: FAM.GD
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin DELUXE POOL VIEWDouble or Twin • DELUXE POOL VIEWDBT.DX-VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE POOL VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
Double or Twin DELUXE POOL VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DX-VP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE OCEAN VIEWSUITE • OCEAN VIEW • 1 Bedroom • 35 m²SUI.OV
Room overview
Non-smoking room- Room size
- 35 m²
- Occupancy
- Guests: 1–4 • Adults: max. 2 • Children: max. 2
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- OCEAN VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Shower
- Balcony
- Wi-fi
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
SUITE OCEAN VIEW
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 35 m²
- Occupancy
- Guests: 1–4 • Adults: max. 2 • Children: max. 2
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- OCEAN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.OV
Room amenities
- Shower
- Balcony
- Wi-fi
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room KING SIZE BEDRoom • KING SIZE BEDROO.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
Room KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE OCEAN VIEWJUNIOR SUITE • OCEAN VIEWJSU.OV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- OCEAN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPapaya Playa Project Tulum Member of Design Hotels
JUNIOR SUITE OCEAN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- OCEAN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: JSU.OV
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DOUBLE WITH PRIVATE POOL OCEAN VIEWDOUBLE • WITH PRIVATE POOL OCEAN VIEWDBL.PP-OV
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH PRIVATE POOL OCEAN VIEW
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DOUBLE WITH PRIVATE POOL OCEAN VIEW
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH PRIVATE POOL OCEAN VIEW
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Room code: DBL.PP-OV
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Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX
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Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE
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Double or Twin DELUXE
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- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE
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Room code: DBT.DX
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
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DOUBLE KING SIZE BED
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
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Room code: DBL.KG
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SUITE GARDEN VIEW WITH BALCONYSUITE • GARDEN VIEW WITH BALCONY • 1 Bedroom • 30 m²SUI.BL-GV
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- GARDEN VIEW WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Bathroom
- Shower
- Balcony
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SUITE GARDEN VIEW WITH BALCONY
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Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- GARDEN VIEW WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: SUI.BL-GV
Room amenities
- Wi-fi
- Bathroom
- Shower
- Balcony
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE SEA VIEW WITH PRIVATE POOLSUITE • SEA VIEW WITH PRIVATE POOL • 1 Bedroom • 88 m²SUI.PP-VM
Room overview
Non-smoking room- Room size
- 88 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SEA VIEW WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Shower
- Balcony
- Wi-fi
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SUITE SEA VIEW WITH PRIVATE POOL
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Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 88 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SEA VIEW WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Room code: SUI.PP-VM
Room amenities
- Bathroom
- Shower
- Balcony
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room LOFTRoom • LOFTROO.LO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
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Room LOFT
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Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Room code: ROO.LO
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Room STANDARDRoom • STANDARDROO.ST
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Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
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Room STANDARD
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Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
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DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
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DOUBLE SUPERIOR
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Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
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Double or Twin POOL VIEWDouble or Twin • POOL VIEWDBT.VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
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Double or Twin POOL VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBT.VP
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Guest reviews
What other guests saying about Papaya Playa Project Tulum Member of Design Hotels
100
reviews shown
Ihosvany
We had a wonderful time in Papaya. The service was outstanding! Great location and atmosphere. Highly recommended!
Sara Paulina
There is big problem with Algae in the beach .. you cannot use the beach !! It looks bad and smells like sulfur because the algae ..there is nothing to enjoy !! The Algae problem has existed for a long time and they don’t give any notice about it .. they keep saying its daily but it is seasonal .. check with someone local before you go to Papaya Playa Project in Tulum .. it’s a disaster and not worth the $$$$
hadeel
Absolutely not worth the money. Dirty beach, insects everywhere, tiny outdated rooms, broken furniture, and terrible food. The whole hotel feels old and poorly maintained. If you want luxury, cleanliness, or a classy experience — stay far away from this place.
Robert
With so many other amazing options in Tulum its hard to recommend this hotel based on our experience.
Pros:
- A very nice room with good amenities
- Nice bell hop and beach wait staff
Cons:
- Really poor service from the front desk
- We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of \"the hotel is completely booked\"
- They were going to show us a potential room upgrade and forgot when other guests showed up to check-in
- The second day our room keys stopped working, when we got the keys working we found out that our room hadn't been cleaned by 4:30pm
Given all the above you can find much better options for your money in Tulum
Pros:
- A very nice room with good amenities
- Nice bell hop and beach wait staff
Cons:
- Really poor service from the front desk
- We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of \"the hotel is completely booked\"
- They were going to show us a potential room upgrade and forgot when other guests showed up to check-in
- The second day our room keys stopped working, when we got the keys working we found out that our room hadn't been cleaned by 4:30pm
Given all the above you can find much better options for your money in Tulum
Leah
Loved it! Very serene atmosphere. The staff was very friendly and our room was clean. My husband felt like we were the only ones there which is exactly what we wanted. I would definitely return.
John
Perfect stay
Nir
Service was horrible
Eyal
Really bad customer service
Nazifa
Awful service. Couldn’t access basic hotel amenities such as getting a toothbrush upon request, or finding water. There were also roaches in our room and extreme dim lighting overall. Not ideal and would not go back.
Lillian
My husband and I celebrated our honeymoon at Papaya Playa and the experience blew us away. The staff’s service was exceptional and they made us feel right at home. Specifically, I would like to mention Santos, who went above and beyond to make our stay special. The property is quiet and tranquil, and the party on Saturday was the best time I’ve ever had! 10/10 would recommend
Audrey
Everything was amazing! It was the best of both worlds being able to walk in the Mayan jungle on property but also being right on the beach. Property is absolutely gorgeous, multiple pools overlooking the beach, great service. Jay ass super helpful during our stay!
Prasad
Cool room, great views, calm vibes. Staff is some of the best I have experienced!!
Daoleuang
Rooms were super clean and vibes. All the staff was super nice
Leidys
Amazing
Sophia
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
Keisha
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible.
Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious.
The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious.
The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
Ernesto
Too expensive and poor conditions, the spa , the restaurant
Henry
Everything was good and beautiful in this place i love it
Josel
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
David
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
Krutarth
Best stay at papaya playa
Manfred
Fue una buena experiencia!
Anna
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Alexandra
Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff
Jodey
Lovely resort great staff and amenities!
Steve
We enjoyed the place a lot
Koichi
Facility is a bit old
Kamyar
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila.
Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Johnny
Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
Myra
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service!
The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair.
The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair.
The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
Keila
Awesome hotel papaya playa !
Loved the hotel. Amazing experience !! Will definifely return
Amir
They stole my airpod pro! they do this 1 day before you leave and when you tell them they say they need time! they are thief, i even showed findmyiphone that it is at their workers houses!! but they said they are not responsible for anything except small safe in room!! i will escalate this to Expedia to make sure they don't do this to others!!
Noro
Top!
Tiki
Perfect stay, amazing staff and hospitality
jose
Excellent project have a good time
Dora A
Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach
Kevin
We really enjoyed our stay, especially Miquel the butler’s service. It’s a very unique experience. Also, I recommend the room with the private roof top pool!
Zvikomborero
When you think of paradise, think of this place
Kori
My boyfriend and I came here for my birthday and it was beautiful. The staff were friendly and very helpful! Will definitely be back.
Rikysha
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.
Griselda
Beautiful place, totally felt safe, dinning wasn't what I expected, a/c never worked properly since arrival, attentive and kind staff, breakfast was simple.
fereshteh
Not clean at all. Not the place u feel comfortable at all
Vanessa
Extremely unwelcoming. You pay for. $750 dollar room, and they treat you like your nothing. The staff was stuck up, rude, unwelcoming, unhelpful, and they expected a top for just looking at them after you spend a fortune to even stay there. They never asked us if we needed anything by the “serviced pool” which was only about 7 by 5 feet pool for the public.the second pool was small and unserviced. 1 drink at their supposedly EDM party was $38 usd plus a tip. You need to add money to a bracelet and if you don’t use it you loose it. We felt robbed the whole time. We travel a min of 5 times a year for the past 7 years and this was by far the worst experience ever. The beach is very dirty and they have money to clean it but they didn’t.
Mar Y Sol
The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.
Roberta
I would definitely stay again
Ashkan
Service was subpar for the nightly price. Didn’t get room service once and had to ask several times and never actually got it besides getting fresh towels. AC broken one night and took three asks to get it fixed. Yoga was promised daily but was missing. Property is a bit old now with cracked doors. Not a single appliance in the rooms besides AC. Not even a chair to sit on besides the bed. Also asked for a double bed weeks before arrival and was told to ask at check in to be accommodated, then promised a double bed after two nights in a single bed and then told that room was already booked after two nights with no option to upgrade. It was obvious they were just trying to kick the can down the road until we checked out but then again all this considered it is Mexico it won’t ever be perfect lol
Shammi
Great for couples and the staff are nice.
Miranda
beautiful place, very nice vibe.
i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
Christopher
Rooms had bugs in it, no shampoo or conditioner in the shower. Lock jammed and got locked in my hut. Had to crawl out window to get out. Employees are incredibly slow to do anything. Many don’t understand what you want. The parties on Saturday are a total inconvenience for the hotel guests. Priorities given to party guest.
Jonathan
Nice Hotel with expensive drinks
Hotel is nice. Had a few issues waiting for room to be ready and also having to wait for 3 hours due to issues with the safe. Food was good. Drinks were expensive.
Shelley
The resort is supposedly secure, with security guards at the entrances, and a private beach, but our credit cards and cash were stolen from our room on the first night of our honeymoon by housekeeping, WHILE we were sitting right outside the room on the deck. Luckily our passports and ID and one of our cards and our electronics were locked in the safe at the time.
Management did nothing about it. Didn't respond for days, didn't apologize, basically blew us off, and said it was our fault for not having our stuff locked up. We just didn't think in a secure resort where we're paying $500 a night we needed to worry about being robbed by the staff. Especially while we're sitting a few feet away.
To top it off, we had wild animals that got into our room at night trying to get to the food we had in the room. A shower that didn't drain, and stopped working intermittently, chipped and broken dishware we were served on daily, incorrect orders that they basically refused to correct and were like \"just eat this ok?\" So I did...I mean...at that point we'd sort of given up.
They say they have a lot of amenities they don't actually have...things are kind of run down and looking shabby. The beach and the scenery are gorgeous though. The staff was very nice. The management, not so much. I don't think they really care about customer service, or repeat business. We certainly won't return, and I wouldn't recommend it to anyone. Which is sad because it has the potential to be great.
Management did nothing about it. Didn't respond for days, didn't apologize, basically blew us off, and said it was our fault for not having our stuff locked up. We just didn't think in a secure resort where we're paying $500 a night we needed to worry about being robbed by the staff. Especially while we're sitting a few feet away.
To top it off, we had wild animals that got into our room at night trying to get to the food we had in the room. A shower that didn't drain, and stopped working intermittently, chipped and broken dishware we were served on daily, incorrect orders that they basically refused to correct and were like \"just eat this ok?\" So I did...I mean...at that point we'd sort of given up.
They say they have a lot of amenities they don't actually have...things are kind of run down and looking shabby. The beach and the scenery are gorgeous though. The staff was very nice. The management, not so much. I don't think they really care about customer service, or repeat business. We certainly won't return, and I wouldn't recommend it to anyone. Which is sad because it has the potential to be great.
Morgan
Magical
susan
Good for nature people lovers .
Danielle
PPP
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
Mark
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
MARISLEIDYS
I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well.
Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.
Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.
George
Don’t ever stay here!!! first they put us on a lower category room, they didn’t want to refund for their mistake, in addition there’s was no running water … stank all nite, for an overpriced hotel I rather stay elsewhere where the service is right.. so bad I checkout out early and didn’t care about refunds for my second room
George
They checked me into a lower category room, not what I paid for, no running water on the room
Sergey
Nice hotel with private beach club, total property size is huge.
The restaurants in the hotel are extremely overpriced.
The restaurants in the hotel are extremely overpriced.
Maria
Beautiful
Paige
enjoyed our first night here, nice staff and great beach party. We didn’t mind the noise even though it was extremely loud. What we did mind was coming back to our room with raccoon pee everywhere and our second night spent trying to get a raccoon out of our roof. The resort did nothing to compensate our last night or our bad experience l- not even an offer to move to a new casita! the whole night I was staring up at a raccoon looking down at us-trying to burry his way through the roof. The room had a very small light so I could hardly see where the raccoon was moving which made it even more terrifying. The property says this is what to expect on a property with animals- I understand, but not inside the villa! I was scared to go to the bathroom or take a shower as the raccoon had buried a hole fully through the roof to access the bathroom. Super disappointed by how this was handled.
Lydia
Amazing hotel .
Abel
The property was beautiful. Staff was so friendly and helpful with everything. It seemed as though we were in a whole new world. Room was so beautiful also, just great. We would definitely come back again
Adriano
Amazing hotel
But is overcharge\" too much money for everything ....
But is overcharge\" too much money for everything ....
Viral
Big shout out to Papaya playa to make our honeymoon super memorable! They were so warm and welcoming.
Shout out to there crew:
Peronica / Alexandre / Miralda and vanessa! Will definitely reccomend to families and couples!
Shout out to there crew:
Peronica / Alexandre / Miralda and vanessa! Will definitely reccomend to families and couples!
Yehor
Amazing eco hotel!
Sherry
Overall good experience
hongjun
Beautiful place full of nature. Nice people. Expensive.
Svetlana Adrielle
First of all, even before arriving, Papaya Playa Project has already contacted me through my email and whatsapp to give me more details about their resort and also other excursions my husband and I might be interested in. We arrived past 8PM and everyone were just helpful and very friendly from the get go. Veronica toured us around the property and lend us an umbrella since it was raining that night. She was very nice and explained all the small details about our hotel room. Our room was prepared with petals and a fruit platter since it is our honeymoon. It was a very thoughtful touch. :) Our place was the Casita with rooftop pool and it was amazing! The view from the room is like a jungle with beautiful plants, and from the rooftop, we can see both the jungle and the sea. It was a spectacular view. The access to the beach is very easy . The beach here is immaculate in cleanliness and no seaweed since people clean it every morning. There are a lot of cabanas and they prepare it for you with a blanket and towels. The infinity pool by the bar was our favorite hang out place. The food were gorgeous to look at and delicious especially if you order something more familiar to your tastebuds I guess :)) Overall, our stay here was wonderful and next time we come back to Tulum. We’ll ditch staying in an AirBnB and just stay here for the whole time. :)
AJ
Get a villa, it's worth the extra cost.
Ian
Everyone was so nice
Talma
Hotel is beautiful - the hotel management were really nice but most of the servers were not so pleasant to deal with it. I stayed for 3 nights and paid over $3000 for room with a private pool. it was nice but the door to get to pool was really old and hard to open and there was no Iron or bathrobe or even a mirror in the bathroom so getting ready was time consuming. I didn’t have hot water for most of my showers and the toilet seat was too small. The place was beautiful but sadly I can’t say it was worth more the amount of money I paid.
james
superb all round
Flavia
the room was so small that no suitcase could fit inside the room and we had to upgrade and pay another $900…the service is very good…but the rooms are not so good
Noor Ul Huda
Staff was very nice and welcoming. They were very hospitable and Vivian at the front desk helped us get the perfect room. She gave exceptional customer service. I would highly recommend Papaya Playa project.
Luis
Amazing property very unique and safe. Service was 10/10
Sofi very helpfully and friendly
Thanks again 🙏
Sofi very helpfully and friendly
Thanks again 🙏
Alexis
Thank you for a wonderful stay!
We had an amazing stay here and the staff went above and beyond with whatever we needed. They were so accommodating when we arrived earlier than expected because we were getting picked up for a tour. The concierge was very helpful and attentive to our needs and responded very promptly whenever we texted them and had questions. They made sure we always had water for our room. The restaurant food was very delicious with a beautiful view and the staff service was excellent that made the experience even more enjoyable. We got the jungle casita with rooftop pool.. the room was beautiful and clean. We’re so thankful to all of the staff.. they made my husband and I’s trip truly special. Choosing papaya playa project to celebrate his birthday did not disappoint and exceeded our expectations.
Karina
Papaya Playa Project was fun and unique. The facility was clean and offered healthy food options. Overall great stay!
Juan Francisco
Beautiful decor, landscaping, rooms and people. Great food, drinks and location. Perfect location next ro the beach, restaurants, bars and few minutes away from el centro.
Mark
Amazing trip at PPP / hotels.com screwed up!
Papaya playa was amazing. Great food and service was outstanding. Hotels.com however really missed the mark on customer service. They hotel rate on the hotels website was cheaper than what was advertised on hotels.com. After sharing pictures of the actual website for the hotel, and going through their online portal, the customer service rep told me they would not honor the cheaper rate, which was literally on the hotels website. Absolutely ridiculous for hotel.com. I then tied to cancel my trip through hotels.com but was told I would not be refunded. (Only reason to do this was to be able to book cheaper on papaya playas website). I spent 20 minutes with the hotels.com rep. and went in circles with the individual
Matthew
Amazing!!!! Paradise on Earth! PPP see you again soon!
Aimeerenee
Overall amazing trip
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
Jim
Papaya Project was such a beautiful and relaxing place to stay. My wife and I loved our stay here.
Hetalben
Pibi was our receptionist and made our check in super easy like butter. V were kinda early for checkin but meanwhile they showed us the property and kinda gave us a mini tour of the property. Thank you poula for taking care of us so well and easy. She was very professional and friendly. The morning yoga session was amazing rajayogui was our instructor and lemme tell u the hour and half went so fast didn’t even realize, v felt so peaceful and healing.
Tyler
The grounds were beautiful me very well maintained. The art on the property was unique and really cool. The staff was incredible. They made our stay perfect in every way.
Ricardo
The team at papaya project where amazing they treat you very well this is my second time staying at the property and love it one of the best hotels in tulum so far a 10
paulo
Amazing stay , great location and staff , worst food
Willson Lopez
We stayed here over my birthday weekend. The staff was friendly and helpful! From The minute we walked in up until when we did check out. Definitely enjoyed our stay. Will recommend to friends and family!
Alayna
I will recommend Papaya Playa Project to anyone traveling to Tulum. The area is absolutely stunning & there is so much to do. The service was outstanding and Javier was the warmest of them all. Can’t wait to go back for another stay. I loved that we could charge everything to the room and also had a great massage on the beach. Staff, location & overall environment was 10/10.
james
I have stayed at several hotels in Tulum before and Papaya Playa Project has by far been the best experience I’ve had staying at a resort in this town. Kiki reserved my motorbike, dinner and recommended cool things to do in the neighborhood. If you’re looking to explore the local side of town she knows the best places to eat. The food is incredible here at the resort as well! Highly recommend Papaya Playa Project. Thank you Kiki and staff for your hospitality. I will be sure to come back.
SAMUEL
Service could be a little bit better
Maor
Where should I begin????
Beach is very filthy and dirty
No hot water
Frog in the room
There is no lights at night time you can’t find your room
Filling up your used bottle of water disgusting
Staff in the restaurants outside are sleep walking too long to get a service no one comes to check if you need anything
No music for most of the day and when there is music it’s not live and too loud
Security and waitress people don’t speak English
Very poor menu
Thin walls
Definitely not my next time booking - Ikal is Wayyyyy better
Beach is very filthy and dirty
No hot water
Frog in the room
There is no lights at night time you can’t find your room
Filling up your used bottle of water disgusting
Staff in the restaurants outside are sleep walking too long to get a service no one comes to check if you need anything
No music for most of the day and when there is music it’s not live and too loud
Security and waitress people don’t speak English
Very poor menu
Thin walls
Definitely not my next time booking - Ikal is Wayyyyy better
Lisette
We had the most incredible time on our honeymoon at PPP. Kiki and Sophie were amazing and they made sure we had a great trip. Food, beach, staff, rooms, massages all great. Highly recommend will def be back!
Ana
Amazing
Yiwei
Good experience there. But only have one restaurant.
Shukti
This resort is not worth its price or hype
It’s know for its beach club and you can easily access it without staying there
It’s know for its beach club and you can easily access it without staying there
Isabelle
Stunning property
The property is absolutely beautiful. There are many things to discover. 2 beach clubs (one relax and one with dj) with each a pool. The rooms are little cabanas scattered in the jungle throughout the property. I would recommend a room upgrade, the basic room is very small. The reatauranta are vey good and the menu changes throughout the day. It is 20 minutes cab ride from the restaurant area (USD 30 each way) that would be the only downside with location but we didn't mind. There are a few shops 3 minutea walk from the hotel.
Lilianne
Our stay at Papaya Playa was beautiful. Besttt resort you could ask for in Tulum! We must give special thanks to Sofia our guest representative, she truly went above and beyond to ensure we were cared for and satisfied. Top class service and top class stay. If you are looking for the best resort in Tulum, look no further, you’ve found it with PPP.
Gilberto
ANGLO WORLD AT ITS BEST!!!
Tulum is amazing!!! This is my third time visiting this area and I wanted to try something more upscale and I was recommended to try this location. I booked my trip 6 months in advance and got a deal (not really) for 3 nights. I arrived on Halloween night and they had a massive party which I enjoyed very much. I stayed at room #10 and it was probably the smallest room in the complex. The strange thing is that the hotel was not even 50% capacity and they did not offer me to upgrade to a better room. If you are mold sensitive like me, you are in bad luck. The food is OK and the drinks are amazing. I felt super secure in this complex and if you can afford it, make it happen. If you are a herbivore and have cash to burn, this is your place.
Paul
The property was very pretty, but if you did not pay for the expensive rooms, the normal rooms were very poor - the worst rooms I have ever stayed in.
Location & surroundings
Papaya Playa Project Tulum Member of Design Hotels
Km 4.5 Carretera Tulum-Boca Paila, Tulum, Mexico
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Papaya Playa Project Tulum Member of Design Hotels
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