Azulik

Mexico , Riviera Maya / Playa del Carmen
TULUM, Carretera Tulum Ruinas Km 5, Zona Hotelera .
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100 reviews shown

10/10

Exceptional

11 May 2026

belinda

From the moment you walk to this beautiful hotel you disconnected with life it is so amazing. I fell in love with it. I went with mix reviews in my mind, but honestly, it’s exactly what I expected so beautiful you disconnect from nature I would recommend to bring bug repellent flashlights, because since it is an eco hotel. There’s not many lights. It is very hot and sticky so bring mini fans as well in the hotel rooms. There is air-conditioning one right at the top from your bed so you will get air when you sleep and there is also a split air conditioning. It is so amazing. I fell in love with it. The staff’s are super nice. I would definitely go again. It is a 10 out of 10. If you don’t do your research correctly and don’t come prepared, you will probably not like it but if you come prepared the correct way, it is amazing. Highly recommend.

Family

4/10

Poor

05 May 2026

Lazaro

Rooms
Very hot ac don’t cool and watch out for raccoons

Partner

10/10

Exceptional

29 Apr 2026

Yentl

Our stay was perfect and Melanie was our tour guide, she was awesome!! I highly recommend her

Partner

10/10

Exceptional

26 Apr 2026

Matthew

This hotel was amazing! Definitely recommend if you are going for this vibe

4/10

Poor

14 Apr 2026

Ameera

Staff are terrible they don’t apologise or try to fix things when they go wrong.
I had no water for the last night or my stay and no compensation was given or even offered.
An animal broke into my room at night and stole my food no sanitisation was offered.
Staff are rude and not very welcoming aside from these very few who we were- they were the outliers and not the standard.
Horrible experience but beautiful place.
Save your money and book a reputable hotel.

Self

2/10

Poor

13 Apr 2026

Tatiana

Very uncomfortable, not friendly place.

Self

10/10

Exceptional

11 Apr 2026

Sukhrob

Yes everthing eas amazing i recommend thr fiid was amazing and the staff was very nice i was relaxing i the spa i love it. Raxmat is thank you

10/10

Exceptional

11 Apr 2026

Charles

Wonderful stay for 5 days and 4 nights. Certainly one of the most unique hotel experiences I’ve had. The rooftop experience was clearly the place to be for sunset in Tulum. The restaurant prices were a little high but the dining was world class. Staff was accommodating and friendly. I particularly enjoyed talking wine pairings with Carlos, the sommelier. My concierge, Melanie, was responsive and helped plan day trips during my stay to make the most out of my time in Tulum. I can highly recommend staying here.

Self

4/10

Poor

09 Apr 2026

Eric

If you love living outdoors and spending to much to do so then this is the place. Ac is cool not cold a day in the sun the cool air should feel rewarding but it falls short of that. Spending $60 US is alot for water and pineapple juice. It is what it is. If your into being intimate while others are watching this is a place you would like. It just weird to me when they make eye contact and not look away. It has interesting views wasnt worth the rate

Partner

10/10

Exceptional

30 Mar 2026

Eric

Great resort, but don’t expect to take a shower while you’re there. Amazingly beautiful resort full of wildlife nested among the trees, but was surprised to find out they don’t have showers in the rooms. Showers consisted of pouring water over your head with a coconut. Not kidding.

Partner

6/10

Pleasant

15 Mar 2026

RAUL

Hola pues ya el hotel se ven las habitaciones deterioradas , la ropa de cama y toallas muy viejas , los amenities muy pobres , deberían de hacer cortesía en la noche y el hotel prender las velas , preparar la cama , cambiar toallas o poner más

Además terrible que no se pueda dejar abierto un voucher y solo firmar los consumos dentro del hotel y que se tenga que firmar en cada centro de consumo , el concepto del gym ya muy deteriorado y obsoleto
Los camastros y cojines en la playa viejos y sucios , arriba de la techumbre en el camastro toallas viejas , el no tener room Service o alternativas donde comer de 4 a 5

Business

6/10

Pleasant

12 Mar 2026

Yuriy

It was beautiful view from the room to the ocean.
Staff was friendly
Drinks and food inside this hotel was overpriced

Friends

10/10

Exceptional

02 Mar 2026

ELEONORA

This hotel is more than a romantic destination — it’s a sanctuary.

From the moment you arrive, the atmosphere invites you to slow down. The jungle, the soft lighting at night, the sense of privacy and intimacy — everything feels intentional and sacred.

But what truly made this experience exceptional was the yoga and sound healing.

The morning yoga practice was absolutely beautiful. The teacher was not just guiding poses — she was guiding presence. Her energy was calm, grounded, and deeply attentive. She created a space that felt safe, supportive, and transformative. It wasn’t about performance. It was about connection — breath, body, awareness. Every movement felt purposeful and aligned with the surrounding nature.

The sound healing ceremony was so powerful that we attended it twice. The experience was immersive and profound. The vibrations felt like they were moving through every layer — calming the mind while awakening something deeper. Time seemed to dissolve. It was both grounding and expansive at the same time.

The cacao ceremony was heart-opening and intimate — gentle yet meaningful. And the temazcal was intense in the best way — cleansing, releasing, almost like a rebirth experience.

This place offers more than relaxation. It offers depth, healing, and true reconnection — with yourself, with nature, and with the person you’re sharing it with.

If you’re looking for romance with meaning, this is it.

Friends

10/10

Exceptional

17 Feb 2026

Julio

The staff was great, the place was amazing, the food was incredible, I’m definitely coming back soon!!!!

Family

10/10

Exceptional

14 Feb 2026

jason

We loved our sky view villa. The room was perfect and the view was incredible. The breakfast each morning is excellent. We loved the beach and the beach service was great.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Trevor

The property is very unique and has a special vibe to it. The staff is extremely helpful, accommodating and all seem to have a cheerful spirit that makes staying there a treat. The two nights I spent there were two of the most relaxing and rejuvenating sleeps I’ve had. The beds are very comfortable and you can faintly heat the sounds of the ocean while you sleep making it almost therapeutic.

Leisure Self

4/10

Poor

28 Jan 2026

XAVIERA

El servicio al cliente es muy malo en recepción y las \"concierge\".
Nadie contesta el telefono, intentenlo, ni su chat. No les importa. Si tienes preguntas o necesitas algo nadie te va a atender.
Reservar por telefono... fue imposible.
El restaurante tb lentisimo. 30 mins para que traigan un postre y un agua. 60 dólares btw
El dormitorio lo entregaron tarde asumo xq la concierge desapareció y nunca me aviso como dijo cuando estuviera listo. Tuve q encontrar el cuarto yo y pedirle a una de limpieza q me abrieran. Muy muy mala la atención. Nadie te pregunta si necesitas algo o cómo estuvo tu estadia en check out. Nada. El hotel es original y el dieño vale la pena visitarlo. 1 dia y chau. Los restaurantes son carisisimos un rissotto 2000 pesos osea 120 dolares. Están un poco pasados de precios.
Bonito verlo 1 vez pero no para volver. 1 empanada 45 dolares. Ensalada de betsbel 50 dolares... no lo vale. El unico amable. El del Valet y Bell boy. Las de recepción se ve q la instafama se les subió.
..

Leisure Partner

2/10

Poor

23 Jan 2026

Ajay

Azulik is visually stunning but extremely impractical—showers use a cup with salty, unclean-tasting water and there are no lights after sunset, only candles. Rooms get dirty fast with debris constantly falling, like a literal tree house. Service is very poor for the price; simple requests (like Kleenex) took days, there’s no phone to reach the front desk, and staff often forgets. Beautiful aesthetic, but misleading “eco-friendly” experience with overpriced food and disappointing service. The staff isn’t trained to well nor do they care. The beach is very small. The menu at different restaurants don’t have many options or variety.

8/10

Excellent

23 Jan 2026

XINGTONG

Very unique and special designed. can’t be found anywhere else.

Partner

10/10

Exceptional

14 Jan 2026

Hector J

Upon arrival staff was very courteous. Hotel concept was amazing. Such relaxing and natural vibes. We stayed in the sky villa and it was just amazing. Room was clean. Location of hotel was perfect. Would recommend.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Julie

I LOVED Azulik I loved everything about this experience. To start, this is not a typical resort experience, it can at times get you out of your comfort zone (no electricity at night, little hut bathrooms, windy paths that can definitely trip you up, and little creatures like raccoons all around), but its so worth it if youre looking to really immerse yourself in a natural wonderland. The staff was very nice and I loved the beach and food. I stayed in the Aztec Villa and only thing, if you are petite, the bed is fine, but my boyfriend is 6 ft, and his feet were hanging completely off the bed ;)...not sure if other villas had bigger beds? Overall, it was such a magical stay, it reconnected me with nature in such a whimsical and interesting way. I honestly cant wait to go back!

Leisure Partner

10/10

Exceptional

30 Dec 2025

Yash

The room, the view, the property everything was amazing.

Leisure Partner

2/10

Poor

21 Dec 2025

Michael P

The hotel is gorgeous and one of a kind, but… very difficult to navigate, no room lighting or showers, and feels like a giant fire hazard. All of the restaurants are separate from the hotel, so you can’t “just put a meal on your room.” The check out was the worst. I lost this piece of string bracelet they gave me at check in (worth like 5 cents at most) and the hotel charged me $20 at checkout. Felt like a shakedown on your way out.

10/10

Exceptional

14 Dec 2025

Rafeea

The staff was very courteous and welcoming. We did have some issues in the beginning but those were resolved promptly.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Nelbys

Everything was extraordinary, if you like nature you need book this hotel

6/10

Pleasant

13 Nov 2025

Yuzhao

I recently stayed at your property and made the same booking through Expedia as my friends who stayed in Room 39. However, while their booking included complimentary breakfast, we were required to pay for ours. This was disappointing, especially since we were there to celebrate a birthday.

Additionally, our experience at Kin Toh was not as pleasant as we had hoped. The staff member at the reception was rather dismissive and kept rushing us while we took photos at the nest area, even though there were no other guests waiting. We were also not informed that there was a rooftop area to enjoy the sunset—something we only discovered when our waiter mentioned it as we were asking for the bill, by which time the sunset had already passed.

When we shared this feedback with Olivia, it felt like our concerns were not acknowledged, which made the situation even more disheartening. Overall, this was quite disappointing, particularly as my friend and I were celebrating our birthdays on November 8.

I wanted to share this feedback in the hope that it can help improve the experience for future guests.

Leisure Friends

8/10

Excellent

30 Oct 2025

Ricardo

Awesome view, architecture, and access to beach,

Partner

10/10

Exceptional

29 Oct 2025

Patricia

Everything at Azulik feels otherworldly, a sanctuary where nature, art, and spirit intertwine The food isn't just delicious; it's a sacred experience of flavors that awaken every sense
The service flows with grace and intention, as if guided by the jungle itself. Pure magic in every moment, except for the spa. The facial I received was a joke but I wasn’t laughing when I had to pay $250. Love the hotel, the restaurants and the service. Absolutely hated the spa. Hopefully they’ll fix the issue.

Leisure Self

6/10

Pleasant

28 Oct 2025

TIEN

Room floor was sticky and dirty. No hotel slippers provided so the bottom of my feet were black. Concierge (Elizabeth) did not fulfill the smallest request I had which was some cutlery. Since check-in until I departed, I never received any cutlery. The walkway had orb lights that didn't work, making it extremely dangerous and unsafe to walk to and from the room at night.

Leisure Partner

2/10

Poor

22 Oct 2025

Anet Elizabet Garcia

Este Hotel es muy bonito pero no tiene las condociones para que los huespedes pasen su estancia confortable y a gusto. No tiene luz ni ducha para bañarse el aire lo tiene arriba de la cabeza donde amaneces con gripe y la nariz tapada. Y el camino es muy malo para caminar entre palos. Demasiado caro para no sentirse comodo.

Leisure Friends

10/10

Exceptional

21 Oct 2025

Sheila

Una experiencia que nunca olvidare. Vale cada centavo en su totalidad

10/10

Exceptional

11 Oct 2025

Mileidis

amazing place , spa experience was unique, clean room, front desk and Elixir restaurant need improve service. Elizabeth our concierge 100 %.

Partner

4/10

Poor

05 Oct 2025

Corina

Estuvimos en la habitación #27 y la habitación de enseguida está en construcción y fue súper incómodo tratar de bañarme ya que los trabajadores estaban ahí desde temprano. También en mi primer día fueron a tocarme mientras me estaba bañando porque se está filtrando agua hacia la habitación de abajo, con ese tipo de regadera como está diseñado es imposible que no se tire agua, inclusive con solo abrir la regadera se tira agua afuera.

Partner

8/10

Excellent

25 Sep 2025

Benjamin

The spa was so incredible. Most of the staff was great though communication only via WhatsApp and not having a phone in the room wasn't. No cell signal and weak wifi.

The food was amazing but really expensive for drinks.

Partner

10/10

Exceptional

25 Sep 2025

Iuliia

Amazing

10/10

Exceptional

20 Sep 2025

Karina

El mejor hotel de Tulum una verdad será experiencia inolvidable, cada detalle hace este lugar mágico

10/10

Exceptional

18 Sep 2025

Aqsa

The best time ever

Leisure Partner

10/10

Exceptional

20 Aug 2025

Yolanda

We love that this property is different from anything we've ever stayed. The way the hotel was positioned in the jungle, not to disturb the natural habitat and using materials native to the area make this the most unique experience we've had. Additionally, Elizabeh was extremely helpful, very observant and super attentive. The rooms appear crafted by artisans to be warm, calming, romantic & serene. I would advice to take advantage of the couples' massage they offer. They are the best. Lily and Lorena, our masseuse were exceptional. I highly recommend this place for your next vacation.

Leisure Partner

2/10

Poor

10 Aug 2025

Juan

La experiencia en el
Hotel fue muy mala, la limpieza no fue la mejor, los aires acondicionados en varias ocasiones con problemas, sin nada de luz, terrible experiencia

Leisure Partner

10/10

Exceptional

09 Aug 2025

Denis

Best hotel ever. After visiting 100+ properties across the world me and my wife finally found the place

10/10

Exceptional

08 Aug 2025

Juan

Nos gusto TODO!!!!! Las avitaciones estan hermosas. Perfectas para una luna de miel o cualquier celebracion especial en pareja. El Recorrido por el hotel ufff para las diferentes actividades que tienen dentto esta hermoso todo. Sin necesidad de salir de ai. El trato es excelente,Todo el personal muy amables todos. Lo recomendamos al maximo!!!

Leisure Partner

4/10

Poor

08 Aug 2025

Pedro

A/C

4/10

Poor

06 Aug 2025

Thaissa Moreira

I wouldn’t recommend staying at Azulik for more than a night. It’s definitely a unique and visually striking place, but beyond the aesthetics, it falls short in key areas. Dining options are very limited and extremely overpriced, which becomes frustrating during a longer stay. Privacy is also lacking — it’s not the relaxing, secluded experience it’s made out to be. The bathing setup may look beautiful, but it’s not practical and doesn’t really leave you feeling clean. It’s a spot you might visit for the novelty or for a photo, but not for comfort or convenience.

Leisure Self

10/10

Exceptional

03 Aug 2025

Tabitha

Staying here was amazing, everything was so calming and focused on nature and us. Our room was beyond beautiful, staff was always there to help, the food was great also.

10/10

Exceptional

31 Jul 2025

Daniel

👍

Leisure Partner

2/10

Poor

30 Jul 2025

Mike

Shower and other hotel necessities are not available, hotel was out of water for two days.
This hotel is not for everyone and i would not recommend to no one

Leisure Partner

8/10

Excellent

30 Jul 2025

Matt

The shower not good the water is from ocean
But it’s great experience for us
Thanks all

Leisure Partner

10/10

Exceptional

30 Jul 2025

Doralia

Best Hotel I’ve stayed so far!!

Leisure Family

10/10

Exceptional

30 Jul 2025

Michelle

Gorgeous eco-conscious, Mayan and environmentally artistic influences in this gorgeous hotel with boho-eco-chic style!

Leisure

2/10

Poor

29 Jul 2025

Rebeca

Absolutely Horrible Experience – Avoid Azulik at All Costs

I can’t believe a place that charges luxury prices can provide such a disgusting and unacceptable experience. We stayed at Azulik expecting a peaceful, upscale getaway — instead, we were left without running water for TWO WHOLE DAYS.

That means no showers, no sinks, no flushing toilets. Urine and feces just sat in the bowls of the bathrooms — in 90+ degree heat. It was revolting. The smell alone made the room unbearable.

Worse than the physical conditions was the completely indifferent management. Not once did they offer us an alternative solution or compensation of any kind. We were essentially told to deal with it. No apologies. No accountability. No humanity. We ended up having to book and pay for a new hotel ourselves just to escape the nightmare.

For a place that markets itself as an “eco-luxury” resort, this was a complete scam. Save yourself the money, stress, and literal filth — Azulik is a disaster.

Leisure Partner

10/10

Exceptional

28 Jul 2025

Vanessa

Excellent restaurants on site

10/10

Exceptional

26 Jul 2025

Ariagna

I am so happy with the hotel and everyone there. I want to mention Elizabeth Bustamante, Erika and Doris (massage), Abdiel (Elixir). To Santos, Gilberto and Andre’s the chef (Kin Toh). To Isaias from Italik, truly amazing server. To the wine expert Carlos and the tour guide Sabino. To the Temazcal expert Victor.

The atmosphere was amazing and very pleasant. The meal delicious. I recommend it. I feel very recharged.

Friends_and_family Family

2/10

Poor

26 Jul 2025

Kathleen

We wanted to like this but unfortunately left after one night. The treehouse idea is cool but the room is extremely uncomfortable and the stench from the ocean was really strong. The tub shower water smelled like sulfur. We were worried all night as the rooms use candles and the only way out is a very hard to walk on series of bridges. Everything is made out of wood.

Leisure Family

10/10

Exceptional

21 Jul 2025

Mark

It doesn’t have parking, only valet. So it takes like 3-5 minutes for them to bring your car when you want to go somewhere.
It’s like 10-15 minutes drive to main restaurants and hotels.
Mattress was uncomfortable, kinda of hard.
The design and decoration of the hotel is very unique, 2 nights to experience it is enough. Room was cleaned, food was good, and the Mirador was spectacular!!

Leisure Partner

10/10

Exceptional

19 Jul 2025

Yan

Very different experience compare to big city. You can feel the air the breath, wake up with bird’s voice. Like in the jungle! The room is big and bed is comfortable.

Friends_and_family Friends

10/10

Exceptional

15 Jul 2025

John

My stay at Azulik was wonderful. The hotel is one of a kind and an awesome experience. Paola, our receptionist greeted us every morning and was very friendly. We also received nice assistance from our concierge Olivia. The staff was great and I especially appreciate housekeeping for making the stay clean and attentive. Valet guys were always kind with great attitudes. I now have a family member that booked their stay at Azulik for August, and may refer others.
Best, John

Leisure Partner

10/10

Exceptional

14 Jul 2025

Mildred

I saw the place on facebook one time and want to go there. Is a hotel on the tree so no stilettos 👠 or high sandals. The room was better than I what expected however the hotel is costly so is better to eat local. The room does not have coffee machine so don’t dream to hold a cup a coffee watching the sunsets so bring your. The Nido roof top to be able to seat on the tables you have to pay extra $60 USA even though you’re a guess so seat at the floor…so princely. I will stay only 2 days just for the experience. The private balcony is not cover on the lateral sites so no privacy for the couples. My boyfriend has to hang a towel to cover me every time I shower so the neighbors can’t see me naked. I gave the 5 start because is a nice concept, good security and customer service. The food is also good,

Leisure Partner

6/10

Pleasant

09 Jul 2025

Michael

Underwhelming, there was a lot of hype around this property. It fell short. Three stars are fair. I am accustomed to the hotel front desk greeting me and asking to help me or offer assistance. They wouldn't even look up from their phones. Restaurants were mid. Wouldn't book here again.

Leisure Partner

10/10

Exceptional

09 Jul 2025

Karina

🌿✨ 5-Star Experience at Azulik, Tulum ✨🌿

From the moment we arrived at Azulik, it felt like stepping into a serene, otherworldly paradise. The architecture is breathtaking, seamlessly blending with the jungle and ocean, offering some of the most stunning views I’ve ever experienced. Every corner invites peace and reflection.

The restaurant experience was unforgettable — each dish was crafted like art, rich in flavor and beautifully presented. Dining surrounded by nature with the sounds of the sea made every meal magical.

The staff were incredibly kind, attentive, and respectful of the peaceful, healing energy of the space. You truly feel cared for in every interaction.

One of the things I appreciated most was the quietness and sense of calm — no TVs, no loud distractions — just nature, stillness, and intentional design that encourages you to slow down and reconnect.

Azulik is more than just a hotel — it’s a cleansing, grounding experience for the mind, body, and soul. Pure magic. 🌺🌊🌙

Leisure Partner

4/10

Poor

08 Jul 2025

Zewditu

As I pen this down, I'm currently staying at Azulik, reflecting on an experience that left much to be desired. My friend and I decided to venture upstairs for the highly recommended sunset experience, expecting a delightful evening. However, what transpired was quite the opposite.

Upon arriving, I expressed a clear interest in the seating area that was blocked off, as there were simply no other available spots. The staff informed me that accessing that area would cost extra, to which I responded that price wasn't an issue. Assuming they understood, I walked away expecting them to guide us to the seats. It was only when I stopped for directions that I realized the staff member hadn’t moved. Despite standing still, she seemed unaware of my request, although her colleague beside her translated our conversation. Curiously, he didn't step in to assist further.

Eventually, my friend consulted a waiter who informed us that we needed to pay upfront, a crucial detail that wasn’t mentioned at the desk. For the prices they charge, I anticipated a level of service that showed urgency and attentiveness to their guests' needs—especially for those staying at the resort.

Reflecting on this experience, I can’t help but think about the potential business impacts. If I were managing this establishment, such oversight would be unacceptable, as it directly influences customer satisfaction and revenue. I wonder just how often this scen

10/10

Exceptional

07 Jul 2025

krishna

Me and my wife stayed at the Azulik this past weekend and we must say th

8/10

Excellent

07 Jul 2025

Sanaa

Dear Azulik Team,

Azulik is undeniably a stunning and unique property, and we truly appreciated the opportunity to stay and experience the design and natural ambiance you’re known for.

That said, I wanted to share a few observations that impacted our overall experience:

While most of the staff were warm and friendly, the front desk team member who checked us in didn’t greet us with a smile and had this weird energy, which felt a bit out of place for such a welcoming and guest-focused property.
We had read in several reviews that the candles would be lit by the staff before returning in the evening, but in our case, we were given low-quality matches and had to do it ourselves—which was a struggle.
I had also requested that the outdoor hot tub be cleaned, but unfortunately never received a response and it was not taken care of.
Lastly, while we loved the concept, we found it difficult to sleep due to the waves crashing on the rocks below, which may be something to note for light sleepers.
In all, we enjoyed the uniqueness of the experience, but would recommend it more for a one-night stay to take in the space rather than a longer, comfort-focused retreat.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Adele

The staff was super friendly and helpful. They were very accommodating and overall pleasant!

Leisure Self

6/10

Pleasant

05 Jul 2025

varsha

Initially we got room with broken lock and AC after fighting a little they changed our room; new room had weird sweat smell in bedsheets, we were very uncomfortable; the rooms are very rustic anyone coming here should be ready to adjust a lot since no basic things basic amenities like coffee machine microwave etc. the only good part is other amenities the lounges restaurants beach club was good part

10/10

Exceptional

30 Jun 2025

Nicholas

Beautiful resort and amazing customer service. Will recommend to friends and family!

Leisure Partner

10/10

Exceptional

28 Jun 2025

Luis

Un lugar único. Muy relajante. Muy tranquilo las vistas increíbles. Ojo. LO RECOMIENDO SOLO PARA 1-2 días para vivir la experiencia. Ya más días a mi gusto No. Porque. No tienes luz es con velas. No TV.

Leisure Family

6/10

Pleasant

26 Jun 2025

Jason

Instagram worthy. Conveniences are lacking. Walkways are difficult to navigate. Apparently there is no OSHA in Mexico. Showers are non existent. Housekeeping is meh.

Leisure Family

2/10

Poor

24 Jun 2025

Sophia

Never have I felt less welcome in any hotel than at the Azulik. Zero hospitality, almost all staff looked like they were smelling their own farts, with bad looks and no smiles or warmth. It took 15 minutes to be acknowledged at their restaurant, and when we said something, no one cared. My drink finally came and with molding fruit in it. When I said something, no apologies were given and they tried to make me pay for the drink with mold that I barely touched. The room was not insulated, which meant all the air conditioning just went right out which is so wasteful and a bat came into our room all three nights. The hotel does not have a pool, it is far from everything, and the staff simply do not care about their guests. In contrast, before spending three nights at Azulik, we spent three nights at the Nomade hotel and had an exceptional experience where I was greeted with smiles and care!

Leisure Partner

10/10

Exceptional

22 Jun 2025

Brittany

We booked the Sky Villa and it was magical! Azulik staff were proactive and taking care of us before we even left the US. The restaurants are expensive, but the stay was a dream. I definitely recommend if you're someone who truly enjoys peace. We had the jungle in our front yard and the ocean in the back. We had such a beautiful room but slept on the day bead every night. Had ocean views from the shower - watching the sun rise. 😍😍 We loved everything about it!

Leisure Partner

8/10

Excellent

20 Jun 2025

ELLERY

This hotel is Over price!! No pool!! The staff is amazing!!

Leisure Family

6/10

Pleasant

19 Jun 2025

Ally

The guest service was really terrible. We had to wait for an hour a half for a room to be ready and we came 1 hour after check-in. It was 90 degrees and we had to sit and they did not even offer water. The room only had one light and the matches didn’t work. We could not see all week. Our bathroom faucet was glued together and looked so cheap and tacky. Our room did not look like the photos. Our deck had nails and staples sticking out everywhere. We could not be barefoot. They did not come and clean our room or do turn down service.

Partner

10/10

Exceptional

18 Jun 2025

Geva

👍

2/10

Poor

18 Jun 2025

Alex

It should be better advertised. There is no shower, no electricity, everything really dark

Only a few tables on the roof so you have to get a table for 440 dollars.

Not ever coming back

Leisure Partner

10/10

Exceptional

15 Jun 2025

Scott

Unbelievably beautiful hotel. Amazing staff.

Leisure Self

4/10

Poor

10 Jun 2025

Arcelia

There was a lot of animals inside our room during the night

10/10

Exceptional

08 Jun 2025

Ben

One of the most beautiful spaces we've ever stayed.

10/10

Exceptional

04 Jun 2025

Yohanny

beautiful place

10/10

Exceptional

03 Jun 2025

Emily Catherine

The most elaborate and beautiful resort ever.

Leisure Partner

2/10

Poor

28 May 2025

Markell

Extremely Overrated & Uncomfortable — Truly Disappointed

To say this place is severely overpriced would be a serious understatement. From the moment we arrived, it was clear that Azulik prioritizes aesthetic over comfort or functionality.

There are no lights in the room, only tiny candles, which makes doing anything after sunset nearly impossible. I stubbed my toe almost every night on a bench next to the bed because I couldn’t see — it was downright dangerous.

The shower is barely functional, and their idea of an A/C unit is the weakest excuse I’ve ever seen — not nearly enough to make the room remotely comfortable in the Tulum heat.

I was relaxing on the daybed outside when the branches it was hanging from snapped and hit me in the head. I brought it to the attention of the front desk staff, who said they’d speak to a manager. I never heard anything about it again — no follow-up, no solution, just silence.

We also requested help with our bags at checkout because our room was extremely far from reception — requiring us to go up and down stairs, through sand, and across their narrow bamboo walkways. No one ever showed up, and we had to carry all our things ourselves. Even the guy at the front admitted, “Didn’t you ask for help?” Yes, we did. Still, no help came.

To top it off, I realized at checkout that the blue medical pillow I brought for flying was missing — something I had with me when I checked in. Staff said they didn’t have it and offered no real effort to help.

Leisure Partner

10/10

Exceptional

27 May 2025

Leo

Its a very unike experience I will definitely come back. Everything was just outstanding and amazing.

Leisure Self

2/10

Poor

26 May 2025

Misty

Highly overrated; there’s an obvious management or ownership problem. Rooms are not comfortable. Mattresses are hard and cheap, towels have holes, sheets are the same with stains. Robes have stains. Most employees are constantly glued to their phones. We had one whole day in which our AC unit went out every 40 mins or so, it was doing this in the entire building. One electric outlet in room; it wasn’t near the sink area with mirror making it almost impossible to do hair/makeup. Do not recommend and would not stay again.

Leisure Partner

8/10

Excellent

22 May 2025

Abbas

Very beautiful but Not comfortable

Leisure Family

10/10

Exceptional

14 May 2025

fred

Simply Amazing

Leisure Partner

10/10

Exceptional

04 May 2025

Itay

We love every minute of our stay! Our personal concierge Pamela was great! It was unforgettable, service and stuff was exceptional

Leisure Partner

10/10

Exceptional

04 May 2025

david

This place is unbelievable magical we will be back

6/10

Pleasant

01 May 2025

Israel

For the price, not worth it.....but a cool place.

Awrsome and beautiful place......but for how much you pay, they should at least have a refrigerator, coffee in room and the option to close your blinds. Not everyone wants to show off while showering butt naked. The \"clothing optional\" disclaimer is not because people run around like its a nudist resort, it is because there is no real privacy. The balconies are open to neighbor.
The place is beautiful, it actually is!
If you are a christian (and I am) the \"spiritual blessing\" are annoying and way too much. We paid for a normal, plain massage but they still wanted to do a ceremony on us. We respectfully declined and they looked at us like we were crazy.
My recommendation is this is a 1 or 2 night stay, we stayed 3 nights. The tub/shower above us leaked into our room. The fan above bed is super loud. Privacy is bad.

Partner

10/10

Exceptional

29 Apr 2025

Jennifer

Aside from the fact that Azulik is such a unique resort, the staff is what makes the place unforgettable!! Everyone we encountered are smiling and ready to assist. It’s one driving factor why I will be coming back to this resort.

Leisure Partner

10/10

Exceptional

28 Apr 2025

Holli

Great

Leisure Friends

10/10

Exceptional

27 Apr 2025

Anil

Great unique experience

Leisure Partner

10/10

Exceptional

27 Apr 2025

Byron

I really liked Azulik

Leisure Partner

8/10

Excellent

26 Apr 2025

Leyanis

Beautiful hotel, the staff was very helpful specially the bellboy. The angel ladies (concierge) are super slow specially Pamela, she was not able to get us or keys and made a huge mess. Thanks to the bellboy who seems to be doing everything in the hotel the problem got solved. Food was outstanding although with a crazy price tag but that’s expected of Tulum. Rooms could be better clean dust and dirt everywhere after the “clean it” if you could put that all aside including the horrible smell of the water since is coming from the cenote and the smell is repulsive the hotel itself it’s beautiful. I highly recommend fixing the issue with the water and better cleaning service in the room, also no need for the concierge since they are useless and not helpful.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Heather

Love the place. Not handicapped equipped.

Leisure Friends

2/10

Poor

21 Apr 2025

Mingshen

nothing to say

10/10

Exceptional

18 Apr 2025

Brooke

I booked the jungle villa and quickly upgraded to the sea villa as I learned I am not an animal jungle girl alone in Mexico... this was absolutely the most magical experience ever. the room was impeccable . the staff was so helpful. the beach was beautiful. the food was amazing in all places. the sunset experience at happy hour was surreal. the location was perfect to all beach bars, restaurants, and shopping. for a girl going alone in Mexico this was the best stay I have ever had. forever dreaming of going back and waking up in that sea villa with the birds singing in the morning as the waves crashed into the cliffs. thank you AZULIK!!

Leisure Self

10/10

Exceptional

17 Apr 2025

Abigail

Beautiful

Leisure Partner

10/10

Exceptional

17 Apr 2025

EHSAN

Perfect

10/10

Exceptional

15 Apr 2025

Melodie

The property is beautiful and totally unique. It may be hard to get around if you have any kind of mobility issues. A lot of stairs and uneven surfaces.

Leisure Partner

10/10

Exceptional

13 Apr 2025

Enrique

Loved it - Will be coming back ! and the people where great !!

Leisure Partner

10/10

Exceptional

13 Apr 2025

Lynesia

From the time we arrived, we enjoyed the reception, the environment and the overall sensory pull they achieve by the burning of incense through out the property. We arrived early and our room wasn't ready but after checking in, we were invited to leave our bags safely in the front while concierge gave us a tour. Our first margaritas on the lounging nets was perfect before being escorted to our villa. Beautiful. We left satiated.

Leisure Partner

8/10

Excellent

08 Apr 2025

Kristina

I Absolutely loved this place, except that there’s no lights at night inside the rooms. I totally understand the concept of being in the jungle but they should at least provide some real lamps if guest requires. Still I think it’s magical.

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