Amansala

Mexico , Riviera Maya / Playa del Carmen
Tulum, Carretera Tulu-boca Paila Km 5.5
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75 reviews shown

10/10

Exceptional

21 Apr 2026

lori

clean rooms, staff was perfect, great staff, the place was wonderful

Friends

8/10

Excellent

16 Feb 2026

Victor

Amansala is a beautiful hotel with great staff, awesome beach club, and lovely rooms and ambience. Although, it is noisy! We were woken up each morning to grunting and barking and coaching from the retreat classes over a microphone that echoed throughout the hotel grounds. So, if you are booking a room here as a non-retreat guest, beware. There was also frequent construction going on behind our room. All this to say it was a beautiful place to stay, the main downside was the noise.

Leisure Partner

10/10

Exceptional

01 Feb 2025

Elisa

Beautiful Amansala

Amansala is very beautiful with great food. Much more unique than an all inclusive. Walk right out of your room into sand. Nice, friendly employees.

Partner

6/10

Pleasant

12 Jan 2025

Alexandra

While we loved the beautiful beach and Amansala hotel property, we were disappointed with our overall experience and with our accommodations even after moving rooms. The hotel is situated on a busy road, with ATVs and trucks passing at all hours and the first room we were in #23 was directly on the road. The second room was a musty, small ground level room with a bed so hard we had to sleep on beach furniture. While many staff were kind, ultimately the communication from the hotel was scattered and disorganized and we felt like the guest experience wasn’t a priority. We paid too much for the value of what we received here.

Leisure

8/10

Excellent

05 Jan 2025

Adrian

The hotel is good for the amazing position on the beach. The accommodations are are good although AC is not available 24h for the rate at booking. You will need to pay extra if you want AC. Also to note; the included breakfast advertised in booking is not a complete breakfast, only coffee and fruit is included. A full breakfast will be additional charge, even then its just eggs and bread. The description for “breakfast included” is inaccurate as presented, its not even a standard continental breakfast.

Leisure

8/10

Excellent

19 Dec 2024

Paul

The overall vibe of the place was wonderful.

10/10

Exceptional

21 Sep 2024

Carlos

Great

8/10

Excellent

06 Sep 2024

Fernanda

Loved how quiet and lovely the grounds are. One small recommendation is that the chair fabric does need to be changed out regularly, as this is a dog friendly property and i noticed many dogs marking their territories in the backs of the beach chairs.

Leisure Friends

8/10

Excellent

18 Aug 2024

Chen-Han

The staff are amazing. They were always willing to help and went out of their way to make our stay better.

The resort is located at the busy beach front area. Street can be a bit congested but with the provided parking space, we had no issue with parking.

The only thing to be aware of is no AC from 9am to 8pm unless pay an extra $25 per day. Understandable it's to conserve energy. It can be grilling in summer. But if you are out exploring and not in the hotel it's not an issue. Will recommend to get a room with window facing the beach so the wind will cool down the room fast even without AC.

Leisure

10/10

Exceptional

05 Aug 2024

Barbara

I highly recommend staying at Amansala. I was traveling solo to Tulum. The staff is beyond incredible and helpful. Gorje from front desk, Brenda, Ceci, Nato, Michelle and everyone else who was working during my stay went out of their way to make me feel welcome and safe. They made the best suggestions as to where to go and what to do as a solo traveler. The food at hotel was farm to table and reasonably priced, the beach area is stunning and my room was perfect for my needs. The vibe was low key and away from the business of the hotel zone. I rented a bike and was able to go around the hotel zone and explore all the restaurants and coffee shops, etc. I can’t wait to be back!

Leisure Self

10/10

Exceptional

15 Jun 2024

Christian

This place is so beautiful. I have stayed at many places in Tulum and will definitely be staying here at Amansala from now on. Our room is right on the beach and lots of space to settle in. Very happy to be here. Lots of little touches and sweet staff.

Leisure Family_with_children

10/10

Exceptional

13 Jun 2024

Lynda

It’s much more beautiful than the photos! From
The moment we walked in we knew we made the right choice. Right on the beach with a breeze, great food, love the details around the place and in our room. Really happy with the stay.

Leisure Partner

6/10

Pleasant

04 Jun 2024

Andres

This was our second visit to Amansala, and probably our last. At least for a while. On our first visit, my wife and I picked this property because it's located in a relatively calm part of Tulum's beach - which can be noisy if you are not careful - and it offered a good amount and variety of wellbeing activities (yoga, some fitness classes, etc.) and food options. On this second visit, none of those activities were available. There were no fitness classes, no yoga, no guided meditations, and, to make things worse, they tried to skimp on the breakfast saying that their definition of \"Continenatl breakfast\" does not include bread. Yes, that's right. Bread. On our first morning in Amansala, they tried to make us pay $5 for 2 pieces of toasted supermarket Bimbo-like bread. We contacted Expedia's concierge service, and they immediately backtracked. Also, be aware that you will have to pay $25 per day if you want to use the AC during daytime hours, and about $40-$50 per person for OK-but-not-great lunch or dinner. The fact that we visited during low season may have impacted the level or service, or maybe it's a bad management issue. Whichever it is, Tulum is in the midst of big changes, and not all of them are for the better. They are trying to cater to a more exclusive crowd by hiking up prices on everything, but the service is not there yet (i.e. we regularly paid $50-$100 per person for pretentiously plated but mind-numbingly mediocre food). Beware.

Leisure Partner

10/10

Exceptional

19 May 2024

Ashley

Amansala is spectacular! Beautiful resort, exceptional staff, quiet and safe. I've stayed there twice and will back again. Highly recommend!

Leisure Friends

10/10

Exceptional

10 Apr 2024

Jennifer

Great spot to fully relax, plenty of relaxation areas/seating on the beach. Staff were very attentive and food was very good. My husband and I both received massages at the spa and were excellent. Room was clean and comfortable. Would highly recommend staying here.

Leisure Family

6/10

Pleasant

07 Apr 2024

Kandyce

It wasn't stated in the reservation that you had to pay extra for air conditioning if you want it running during the day. It also smelled very bad of sewage. You are charged for every little thing. I would not recommend Tulum for a relaxing vacation.

Leisure Friends

10/10

Exceptional

26 Mar 2024

stephen

Amansala tulum

Truly a great relaxing place to stay with great location, quiet - but near party if needed, and great food drinks.

Friends_and_family Friends

10/10

Exceptional

27 Feb 2024

Laurie

We spent 6 days here in early February. Accommodations and restaurant were wonderful. I would highly recommend.

Leisure Family

8/10

Excellent

20 Jan 2024

Matthew

Nice property beautiful beach. Yeah Tulum is super expensive, expect that. But beach club is good spot during the day, prices aren’t crazy. We had a very good time for 5 days.

Leisure

6/10

Pleasant

18 Apr 2023

Lilliana

Be ready to be charged for everything from ice to air conditioning. Rooms don’t even have a fan I was sweating AC turns on late the room was so hot all morning and evening.

Leisure Partner

6/10

Pleasant

16 Apr 2023

Jack

Pros:
- nice architecture, pool, and general facilities
- communication was fast
- good food and drinks sold at restaurant/bar
- well situated on beach and near a couple of other stores/restaurants
- staff made an effort to clear seaweed from beach

Cons:
- had to move rooms because our first’s view was completely obscured by plastic sheet
- construction work through the second day until 7pm in the room below ours was extremely loud and disruptive
- toilet broke during stay
- front desk refused to help us organise any transport other than to or from Cancún airport (which we declined as they were charging $210 each way), and even refused to suggest reliable local drivers/taxi services
- included breakfast was pretty meagre (scrambled eggs, nachos, fruit, or chia)
- restaurant/bar was all priced at inner city US prices
- seaweed was only cleared to the sides of the resort, so the whole place smelled of rotting seaweed for the duration of our stay
- beach sellers were extremely common, which we expected, but the hotel staff were happy to let them come up in to the restaurant and resort

All in all we felt the pros and cons netted out, but given that we paid $2090 for three nights in the resort, no services or excursions included, we expected a significantly better experience!

Leisure Partner

4/10

Poor

06 Mar 2023

thomas

The good:
-beautiful beach
-mostly friendly staff
-cute rooms

The bad:
-inconvenient check in
-some rude staff (Angel was great!)
-moved us to a different hotel down the street with fewer amenities (\"Amansala Chica\")
-no restaurant or bar at hotel
-room was not a described (no balcony)
-all food, drink, and activities cost extra
-This hotel, and this part of Tulum, are wildly overpriced. Paid about $400 night and assumed we would get what we paid for. We did not.

Leisure Family_with_children

10/10

Exceptional

01 Mar 2023

Emma

Amansala is a great place to relax with the peaceful private beach and creative yoga classes. The staff really take care of you and the rooms are perfectly comfortable. I would stay again.

Leisure Self

8/10

Excellent

16 Jan 2023

tonya

Room with a view

Spiritually amazing … great destination hard to get to … could use a little front desk fine tuning … loved all the dogs . Some of the staff was professional and on time others were ticking to their own clock :)
Food was amazing …
Great experience over all

Self

10/10

Exceptional

25 Nov 2022

Annie

Great place to stay as a single traveler.

Leisure Self

6/10

Pleasant

07 Oct 2022

Kinjal

My stay at Amansala was unfortunately not pleasant. I was to be there for a yoga retreat which was cancelled and I couldn’t cancel for the one night I was supposed to stay there.
Waiting to check in, I wasn’t acknowledged for nearly 10 mins. Finally when I asked I was told ‘I’m the only one here’ so you just have to wait.
Luggage in tow, tired from a flight, I waited. When I finally could check in and asked about any amenities or yoga classes, everything was ‘extra’ or ‘private session’ For being a wellness based resort, I feel that’s a little disappointing. No classes on-site which are complimentary for your guests? Nope. Nothing.
That night, the mosquitos in the room were killer - upon asking they sprayed the room but that didn’t help. They said they did not have mosquito nets which go above bed. I pretty much ventured out on my own the next day and when I came back a sweaty mess from the humidity and asked if they had any water, I was told to go back and buy a bottle from the bar. I mean…I could go on and on but this was so sorely disappointing since I was there for a wellness related trip. The hospitality was below par - especially for a wellness based resort - whose mission is to make people feel better. At the least a courteous hello upon entering the hotel would be nice.

Leisure Self

10/10

Exceptional

15 Sep 2022

melissa

I love the design of this hotel. They have the. best beachfront deck. It has the best location as. you can easily go out at night or explore from here. but not where the traffic can be so bad up the road. The food was great. I loved the ceviche. My room was well designed. Staff was super helpful. Will defiitely be back!

Leisure Self

6/10

Pleasant

13 Sep 2022

Miguel

Wasn’t happy that half of the property was under construction couldn’t use our own pool or bar cuz workers everywhere was very disappointing

Leisure Partner

10/10

Exceptional

02 May 2022

Raymond

A great experience. Staff was great.

Leisure Partner

2/10

Poor

17 Dec 2021

Siavash

Construction all day super loud classes start in the morning with loud music. We stayed for 2 night and had to change our hotel because we didn’t get any sleep in the morning. Way better options for the same price one the beach

Leisure Partner

10/10

Exceptional

14 Nov 2021

expedia

Great place by the beach to stay

Service was fantastic. I can mention Antonio who took care of us all the time. All staff very friendly

Partner

10/10

Exceptional

27 Oct 2021

Kelly

Loved our stay!!! The rooms are lovely and clean with nice storage to organize everything I brought. We had a garden villa and the AC cooled the room very well at night once the AC was turned on. Nestor arranged for an upgraded room for several nights for my birthday! The beach view room was very spacious and comfortable and we could see the sunrise every morning. Vinyasa Flow Yoga with Carlo and Diana was great and The Yoga Mala class on Sunday… fantastic! We had breakfast included and it was consistently delicious. My massage with Laura was just perfect, and my mani/pedi with a different Laura was relaxing and turned out beautifully. I made a friend in a he boutique that helped me find the perfect dress and I was so happy to see her again and again. Oh yeah… the bikes navigated the bumpy road just great. We couldn’t be happier with the accommodations, location, staff, amenities and food. Muchas Gracias Amansala!!

Leisure Partner

10/10

Exceptional

28 Jul 2021

Lee

Amazing Tulum Eco Chic Hotel

Amansala is a beautiful on the beach location in Tulum. Perfect ocean breezes, beautiful decor and design. Staff were very kind and accommodating. I highly recommend.

Friends_and_family Friends

10/10

Exceptional

27 Feb 2021

Verified traveler

I cannot say enough great things about Amansala. My stay exceeded all of my expectations. The hotel grounds were beautiful, straight out of a magazine. Just a total bohemian, authentic, aesthetically pleasing, tropical paradise. The staff were constantly wiping down all surfaces, brushed off all lounge chairs, and wore masks for those concerned with Covid. They have Covid testing on site so you don’t even have to leave the hotel. The food and drink was outstanding, all of it. The spring rolls and cappuccinos were to die for. Extensive menu. Free breakfast! The staff was so helpful and accommodating. Anything at all that we needed they were right on hand to help. Super nice. I even needed change with the taxis (because most don’t have change, crazy I know) and they paid for my taxi! I can’t wait to come back. If you’re contemplating staying here, DO IT. You won’t be disappointed. P.S. I felt totally safe in Tulum!

Leisure Friends

8/10

Excellent

26 Feb 2021

Verified traveler

Amansala has changed over the years and not necessarily for the better. It has become overrun with \"instagrammers\" and loud partiers. The managers defer to anyone who they think is famous or wealthy, regardless of their poor behaviour in public. Treat everyone with respect is not the motto anymore at this hotel. However, big shout out to the hardworking servers and cleaning staff.

Leisure Friends

10/10

Exceptional

06 Feb 2021

Verified traveler

My stay at Amansala was overall a pleasant one.

The staff was very attentive and responsive. I particularly liked that there was a phone number which you could text with if you had any questions or issues or requests throughout your stay. The staff all wore masks.

The food was delicious but the lunch and dinner menu can be somewhat pricey. I stayed during Jan 2021 and the hotel and beach was somewhat empty, so there was definitely a lot of space to social distance.

The hotel is located in the busy, bustling area of Tulum. The location is pretty central from downtown, attractions (ruins/cenotes) and other hotels on the strip.

The room is very nicely decorated but ours (a beachfront king) looked a bit rundown inside. There is a screen door and netting around the bed which is a big plus if you want to avoid getting bit by mosquitos. The rooms have a safe but no hairdryer and the AC is only allowed to be in use between 9pm to 7am but we really didn't need to use it during our stay.

Leisure Partner

10/10

Exceptional

24 Jan 2021

Verified traveler

Highly recommend

Amazing staff, amazingly kept beach area, eco friendly resort done tastefully. I’d definitely recommend taking yoga and fitness classes! The atmosphere is young and fresh, but yet old school and peaceful. I loved my stay here and will definitely come back

Friends_and_family Friends

10/10

Exceptional

18 Jan 2021

David

100% recommended

Leo at restaurant was great and lobby guys awesome . All good. Will stay here again

Self

6/10

Pleasant

11 Jan 2021

nancy

I booked ocean front room hrough Expedia.I paid upfront for the ocean front room
When ee arrived to the hotel, there was no ocean view room left.

Business Friends

10/10

Exceptional

11 Oct 2020

Best place to stay in tulum, will be back in May! Friendly staff, great ambiance, food and drinks!

Leisure Friends

4/10

Poor

14 Sep 2020

Doug

Didn’t get the room type that was reserved the room stank sand all over the floor have to pay extra to have AC on before 9pm (it’s summer in Cancun) the bathroom walls do not even reach the ceiling it’s like an indoor outhouse ..... beach is beautiful the staff try hard .....

Leisure

10/10

Exceptional

28 Aug 2020

Verified traveler

This place was amazing. Customer service was exceptional and the food at the restaurant was amazing. I recommend anyone who stays here to get a massage and take a yoga class, it was definitely a lovely experience.

Leisure Partner

2/10

Poor

07 Jan 2020

Nima

Bad service and rip off!

So, I paid $1721 for 4 nights via hotel.com fro 12/28 - 01/01/2020. Fine, I understand that it is peak time and hotels are expensive. But Amansala emails me to threaten me that they are going to cancel my reservation unless I paid an extra $367.48 dollars , stating that hotels.com had the wrong price but now it is my responsibility to pay extra or I would lose the room! So in total I paid $2088 for 4 nights in this hotel with very bad service! The AC only works from 10pm - 7am and sometimes it does not work at all. The flush was constantly broken. People at the front desk don't know and can't really help you and are confused half the time. They were seriously so confused and really bad service.

Friends_and_family Friends

10/10

Exceptional

04 Jan 2020

Verified traveler

Amazing hotel and atiquah was the most amazing host on the property.

Leisure Partner

8/10

Excellent

03 Jan 2020

Michael

A great spot with lots of potential

The staff in this hotel aren’t given the credit they deserve from the management.
We stayed in the Amansala Chica - and Atika was amazing at looking after us, especially when we had a few issues upon arrival (building work, gave us wrong room). Also the guys at the front desk and the bar are excellent.
Once everything was sorted we loved our stay - it’s a great location, with good food and atmosphere.
(Although it did feel like you’re less of a priority from management if you’re not part of the ‘bikini boot camp’).
Overall though would definitely recommend.

Partner

10/10

Exceptional

28 Nov 2019

Carolyn

I loved staying at the Amansala...the staff was very nice and helpful and gracious....I would come again!

Friends_and_family Friends

8/10

Excellent

26 Nov 2019

Sejal

Great Trip!

Amansala was super accomodating-they arranged transport for us and were right on time. Our breakfast was included and was delicious!
Yoga classes were okay, but the beachfront view and close walking distance to restaurants and otjer hotels could not be beat!

Friends_and_family Friends

10/10

Exceptional

03 Sep 2019

Nat

Great place, great service, we got upgraded to a better room for a decent price, it was only bad luck that we got there at a time when sargassum was really bad at the beach, so we couldn’t use it. But good experience overall, would stay there again for sure.

Leisure Partner

8/10

Excellent

14 Jul 2019

Verified traveler

We had a good experience at Amansala. Staff were friendly, food was good and the location is excellent. We were there during a sargassum washout, but the hotel made sure that the impact on guests was limited. The only downfall was that aircon was only operational from 22:00 - 07:00, but overall we had a great stay. Thanks !

Leisure

2/10

Poor

10 Jul 2019

Verified traveler

This was a huge disappointment!
There was a septic tank directly below my room which was leaking, and there was actual poop coming out of the ground which the staff confirmed. The guy at the front desk said he would never stay in the room i was given because the smell was so terrible. If the staff wont stay there, why are they putting guests there? I asked for a new room and was never granted one, and ended up sleeping in my friend's room because the smell was so awful I couldn't be in my room for even one minute!!! In addition, they claim they will turn the AC on at night, but they never did and it was extremely hot, and there were no blinds or curtains on the windows so once you got out of the shower, you were completely exposed to the rest of the guests.
This was a huge disappointment and a huge waste of money and I would never recommend this to anyone!

Leisure Friends

10/10

Exceptional

09 Jun 2019

Rebecca

We enjoyed the peacefulness of this property. The pool was very nice to enjoy. The staff was amazing at accommodating to our needs such as a room change and they were always very friendly. Really loved that the cabanas were all on stilts to not disturb turtle mating season, truly an eco-chic hotel that is conscious about their environmental footprint.

Leisure Family

10/10

Exceptional

04 Jun 2019

Richard

Great spot. Very friendly service. The only downside is they charge for bike rental?

10/10

Exceptional

18 May 2019

Verified traveler

Loved the decor and the cleanliness. Loved the dogs roaming around because they were not begging or bothering anyone.
Check in was easy and fast.

Leisure Family

6/10

Pleasant

11 Apr 2019

Verified traveler

The location was amazing. Food was good! The service and friendliness wasn’t good this was more from the trainers and non Mexican people. There was no extra effort to be kind. Wasn’t sure what was wrong the place is so beautiful but the energy of the people running it are void of personality and hospitality. Air conditioner did not work. We got sick. There was no one there to help in the middle of the night. Turns out 4 others got sick there too! Nothing could ruin my vacation but if I didn’t have a positive attitude it might of. I wanted to love the place. But it was challenging.

Leisure Family

4/10

Poor

24 Feb 2019

Verified traveler

Not great

The beach area part of the hotel was nice, the men working the bar and restaurant were nice, however the front reception staff were not very friendly, didn’t explain to us the amenities available to us, etc. also if you want WiFi or to borrow bikes they charge extra and the room seemed way over priced.

Partner

10/10

Exceptional

07 Feb 2019

Verified traveler

Beautiful stay

Amansala is a beautiful hotel which offers yoga classes and amazing food! The staff are very friendly and go out of their way to make sure you enjoy your stay. The beds are very comfortable and hit water in the showers. The roads closer to the road side can be noisy but the ones overlooking the ocean are divine.

6/10

Pleasant

27 Jan 2019

Chase

Loud

They had a insanely loud workout class in the morning which ruined my experience but overall a nice hotel

10/10

Exceptional

26 Nov 2018

Agatha

Best Beach Lounging in Tulum

Stayed here with a group of girlfriends (4 total) for 6 days over thanksgiving and we all really enjoyed our stay. We initially came with the intention of doing intense yoga every day--but ended up spending most of our time on the beach. I've stayed at several other hotels in the Tulum beach area (at least 4 others) over the last 2 years, and can definitively say that Amansala has the BEST set up for beach lounging. Those huge beach bed things are amazing, and the food is delicious! The wifi signal is pretty strong at the beach club too (and so are the cocktails)! This review wouldn't be complete without mentioning the fantastic and attentive staff, both at the restaurant / beach-club, and throughout the hotel. Thank you for a really great experience!!

Friends

4/10

Poor

25 Nov 2018

Verified traveler

We recently stayed at Amansala for two nights after spending three nights at another Tulum hotel. The stay at Amansala was not worth what we paid and no where comparable to our stay at the first hotel which was cheaper. We booked a backyard view room which did not have a view and was right by the street so we heard cars and motorcycles the whole night. The room did not look like the one in the photos. Not what we had in mind when coming to Tulum to rest and relax. Also the manager Melissa was rude and the front desk staff apparently are not empowered to do anything for their customers.

2/10

Poor

20 Aug 2018

Verified traveler

Pictures and hotel description are definitely not the real deal. Firstly, hotel should warn guests about the terrible sargaseous

8/10

Excellent

17 Aug 2018

Jessica

The property was in a great location on the beach. Upon arrival, they offered us the option to upgrade to a different room. Luckily, they had a view with a beach front - it cost an extra $500 but it was worth it. They told us to go back in an hour so they could prep the room and when we went back after two hours, the room still wasn’t clean. Few things about the room - it is Mexico and most hotels on the beach are eco-friendly so the AC wouldn’t go on until 9-10pm at night and shut off by 7am. There was a ton of rain and thunder while we were there last week and so it “broke” the AC for one night. They did bring us three fans so it worked out. Replaced the AC the next day. The service was good. Toilet wasn’t flushing for the first four days we were there - had to wait about one hour before you could flush again and I’m not sure why we waited so long to tell them. They do have a lady go by and clean the next day. Free breakfast every morning. They do have yoga and massages available. We loved it other than the few things I mentioned above. Can’t beat the view and breeze of the water. Oh, tons of seaweed!!

10/10

Exceptional

09 Aug 2018

Pollo

I’m a solo traveler...and always felt so safe! Clean and perfect location

8/10

Excellent

21 Jul 2018

Peace

The location is the best part of this place. Customer service is very poor. No one says good morning, no one acknowledges you. It’s sad. No one even smiles. You almost have a feeling that you are intruding. I hope the owner sees this post. That it is not just another complainer, but seriously considers training her staff to be friendly. It also sucked to see staff shoveling endless mounds of seaweed!!! Leave it the hell alone...if people really want to get in, the will get past it. Amansala can do better. Even for a non pre madonna like myself.

8/10

Excellent

04 Jun 2018

Robert

Amansala Getaway

We had a wonderful stay at Amansala. Apparently we went during the low season, and the hotel was sparsely occupied, which was nice as it felt like we had the whole place to ourselves.

Partner

8/10

Excellent

13 Sep 2017

Dr Stephen

Could be better

Good location, moderately motived staff, good food, lovely sound of the waves

4/10

Poor

08 Sep 2017

Verified traveler

Bad experience.

Was given a room by construction and dust while there were many empty rooms available (low season). Was asked to pay $30 extra for AC while it's provided every night. Rooms have NO KEYS. Amansala Chica had no staff avaible for assistance.

4/10

Poor

07 Sep 2017

Andrea

Too noisy to sleep - room 18

I used to stay at Amansala regularly years ago ... but decided to try other properties in the last few years even though I loved it there! Well, this time was much different. While still a beautiful setting, the garden room I used to pay $90 for is now $200. The hardest part was the traffic and noise on the beach road in front of the hotel is so intense (most of the night) now that the area is growing. And heavy construction started every day of my stay at 6 am or so. I got no rest. I literally couldn't wait to get home so I could get full nights sleep. Very disappointed, as I know that's not what the owner of this hotel intended and it's certainly no ones fault but I will stay at a different hotel next time that is not so central to all the traffic. Also, I remembered the waitstaff being great in the past but this time I had to get up and go find someone when I wanted to order, each and every time. I would have spent much more on F&B had someone checked on me once in a while. It's too bad, I fell in love with Tulum at this hotel when I visited years ago.

2/10

Poor

16 Sep 2016

Lisa

TERRIBLE HOTEL...BEWARE...NOT WORTH IT

Where do I begin...first Hotels.com is advertising this hotel that they will not charge your credit card until your arrival/departure. That was FALSE...I had to call Hotels.com and complain about them charging me the ENTIRE STAY (3DAYS $600+). When we arrived, we were then told that we can't use the AC as it's on a timer and only from 10:00 p.m. - 7:00 a.m. We died in our room...so hot and humid (September's weather). Then they charge for bikes and WIFI, not free like other hotels. The kicker is that every day they were pounding breaking the cement rock flooring of most of their rooms so that's what we heard, and blasting music along with that. Never did we get a break only late at nite. The last straw was as we ALWAYS left the hotel to enjoy other hotels along the beach and their tranquility and to get a nice breeze, we returned to only find our room had fallen rock/plaster/cement from the above unit being worked on. GREAT...no one informed the worker there were GUEST staying BELOW??? Nope, fat chance...I had to march into the office in the front and complain, that all our clothing, bath stuff and laptop had rock debris all over the place. Couldn't even walk in there. They immediately apologized, apparently under new mgmt, and the Gen Mgr offered up an upgrade with 2 free Coronas...ok, at least he tried. But since day one, it's been horrible. Why pay up front all this money for NOISE, POUNDING, HOT, UNPLEASANT CONDITIONS??? You're insane to, when they are much

Partner

10/10

Exceptional

30 Aug 2016

Verified traveler

Weekend Tulum

Everything was great, with one exception. We were staying in Amansala Chico , we went to have lunch at the Grande. There we experienced the absolute worst service ever. Very rude, very ignorant servers.
On the other hand, Emanuelle our host was exceptional.

Partner

10/10

Exceptional

22 Jul 2016

jaimi

So relaxing

We absolutely loved our stay here. Staff are helpful, the rooms are lovely and it's right on a beautiful beach.
The rooms get really hot but staff were very accommodating and got an extra fan for us.
I would recommend staying in a room with a beach view as the rooms up the back can get a little noisy as they are right on the road

6/10

Pleasant

05 Jul 2016

David

Great beach, but more rustic than imagined

Service was prompt. Beach was incredible. But keep in mind this is sort of a rustic resort area, the air conditioning is only on from 10PM to 6AM, there are bugs and other wildlife all around, and there isn't a ton of activity in the immediate area - other bars and restaurants are a 10-15 minute walk or you can rent a bike. But the beach and the on-site restaurant are quite pleasant so you may not want to leave.

Partner

6/10

Pleasant

24 May 2016

Noel

Last minute trip....

Stayed at same hotel in Feb of this year...Our room this time had a great view of the ocean and perfectly situated on the beach for easy access. Perfect Location.

Feel like food and service has gone down. The maintenance/housekeeping crew are great but the hotel front desk and waitstaff need to step it up when compared to hotels nearby. Much better options down the beach for food and drinks.

Feels like it is being run by the instructor of the retreat for that particular week...not sure who is in charge.

Pool is great and views are very nice. Hot tub doesn't work. The dogs are awesome and very friendly....

Not sure we will stay here again...

Partner

6/10

Pleasant

04 Apr 2013

Verified traveler

If you aren't taking part in either bikini boot camp or yoga consider somewhere else otherwise you seem to be considered second class guests. The garden/jungle rooms have no private outdoor space and are under the aerobics/yoga space so are noisy throughout periods of the day. The service was fine and food ok, generally, the place was ok.

10/10

Exceptional

04 Apr 2013

Viola Brenke

We loved it

Great place with the best beach in Tulum - the beach lounges are so comfy! Simple clean room with good bed, mosquito netting and safe. We had room m3 under the yoga sala (the cheapest room) and thought it was fantastic value for money. Good restaurants nearby. Yoga classses offered each evening. A very hippy chic place to stay. Would deinitely return.

Partner

2/10

Poor

01 Apr 2013

Marco

It´s unfortunate

Definitely a Hotel with conditions below my expectations, dirty, very dirty and poorly maintained.

A misunderstood concept of the simple and basic!!!

It is unfortunate, is located in a wonderful place.