Name: Umi Tulum
Address: Carretera Tulum-boca Paila Km 8.5, Tulum, MX

10/10

Exceptional

15 Jul 2026

Destiny

If you are looking, stop here! I have been to Tulum atleast 20 times over the last 8 years and this was by far my best stay. PERFECT location with many options. On site services are great. Views and rooms are breathtaking. The only dislike I had was that eating options close early and don’t open until 9a. However, it is so close to many food options that it’s not a problem but will inconvenience you slightly. I will be staying again.

Self

10/10

Exceptional

27 Apr 2026

John

UMi was a fantastic couples getaway. Even with the beaches in Tulum being hit with heavy sargassum, their staff was consistently raking and removing it so there were no interruptions to our experience.

The property was amazing, the Ocean Front Master Suite was perfect. The hotel staff was friendly and always available to make ordering drinks or food easy. The staff confirmed restaurant reservations for us before our arrival.

Food was great - the included breakfast was phenomenal!

UMi's proximity to everything was exactly what we wanted. We walked everywhere in the Hotel zone, never had to use a cab or ride service - though it was an option if needed.

10/10 would recommend and go back!

Partner

8/10

Excellent

24 Apr 2026

Andrew

Breakfast was great every morning, staff was lovely, only complaint would be getting hounded for bringing friends to the property

Self

10/10

Exceptional

08 Apr 2026

Justin

Great spot! The staff consistently go above and beyond to make you feel right at home. Ricardo, in particular, takes exceptional care of guests and ensures all your needs are met with professionalism and warmth. Always a pleasure staying here!

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Skylar

My experience at Umi Tulum was wonderful! First, the property looks exactly like the photos. Everything was incredibly clean, I was surprised of how well they cleaned the sand from our room each day! The private pool, restaurant, cafe, and beach club were all spectacular. However, the best part of our stay were the people. All of the staff were so kind and the service was top notch. Diego especially went above and beyond to make sure we had a safe and exciting trip. He kindly upgraded our room when there was a delay in having ours ready, helped us find cash, book appointments with local spas, and figure out how to get around as easily as possible. On our last day we had to rush to check out, Diego coordinated retrieving our belongings and talking with the shuttle driver to make sure we made it to the airport in time. I wasn’t able to properly thank him prior to leaving but he truly made our trip unforgettable and I am so grateful for the staff and hope to return in the future!

Friends

10/10

Exceptional

07 Apr 2026

Abigail

Absolutely loved this property! It was absolutely beautiful, and every person on staff was lovely. Riccardo and Diego were especially helpful and had great recommendations for the area. We are dying to get back to Tulum so we can stay here again! Thank you UMi!

Friends

2/10

Poor

25 Mar 2026

Manish

We booked an upgraded master suite with rooftoop pool. We were given a completely different room that wasn't even close to the room I booked thru Expedia. Then they shifted us to another room and even that was not tye room we booked. We were so frustrated by tuat time, we just stayed in a lower category room anyway. Management and admin is awful here!!!

Partner

10/10

Exceptional

17 Mar 2026

Lama

If you're looking for serenity, beauty and excellent service, this is the place to be. A beautiful spot, gorgeous rooms and friendly service. I highly recommend this gem... Umi is a vibe.

Self

10/10

Exceptional

12 Mar 2026

Sunil

Beach was lovely, staff very helpful, resort is of a pleasantly manageable scale.

2/10

Poor

09 Mar 2026

Olga

To whom it may concern,
I am writing to formally demand a full refund for the final four nights of my stay at Umi Tulum (February 21, 22, 23 and 24), following a severe security breach and management's failure to provide a habitable, secure environment.

The Incident:
On the night of Saturday, February 21, the lock on our primary entrance—a beachfront sliding glass door—failed completely. At 12:00 AM, hotel staff spent 90 minutes drilling the lock out of the door. From 1:30 AM on Saturday until our checkout on Tuesday, February 24, our room remained entirely unsecured. The door opened freely from the outside with no functioning locking mechanism.

Failure to Remedy:
Despite being told the lock would be repaired by Monday, no repairs were ever made. We remained in an unsecured room for three consecutive nights. Furthermore, this occurred during an active military operation and while the US Embassy had issued a \"shelter-in-place\" advisory for American citizens in the region. The hotel’s inability to provide a locking door during a period of heightened civil unrest is a gross violation of basic safety standards and the \"Guest Promise\" established by Expedia.

Requested Resolution:
Upon checkout, front desk staff refused to offer

Friends

10/10

Exceptional

08 Mar 2026

Catherine

What I especially enjoyed was the hotel’s design: my beautiful modern spacious room, the attractive spacious dining area with a gorgeous view to the sea. The hotel staff was excellent. I really appreciated as a solo traveler the hotel and hotel staff making sure I took full advantage of the nightlife options. There were some issues inside the room that were eventually fixed. Not a big deal. Thanks to everyone from Umi for making me feel welcome and for the beautiful atmophere.

Self

6/10

Pleasant

03 Mar 2026

Ashayla

Master suite photos are different in-person than online. The pool isn’t attached to the room, it’s on the roof which is accessible by everyone using the stairs.

Partner

10/10

Exceptional

03 Mar 2026

Lakisha

The beach view was amazing, and the pool was cool to take a quick dip into to take beautiful pictures of the ocean in the background.

Partner

10/10

Exceptional

02 Mar 2026

Jason

Room was clean on arrival and housekeeping was very responsive and accommodating to our needs. Staff were all very helpful, pleasant, and cheerful - especially Will!

Partner

8/10

Excellent

21 Feb 2026

kelly

Room was great. Beach need to reserve as the keep the beds for outside guests over hotel guests

Family

10/10

Exceptional

24 Jan 2026

Sean

😁

8/10

Excellent

21 Jan 2026

Shelly

The room was spotless and the staff 10/10

Leisure Partner

10/10

Exceptional

08 Jan 2026

Matthew

The resort staff was exceptional—warm, attentive, and genuinely welcoming from the moment we arrived. A special thank you to Diego, Ricardo, and Marisol for their outstanding hospitality and impeccable attention to detail. Even our beach bar servers, Victor and Oscar, went above and beyond to make our stay feel personal and unforgettable. For anyone seeking an intimate, beautifully maintained resort in Tulum, this is truly the place to be.

Leisure Partner

10/10

Exceptional

04 Dec 2025

YARIV

Great staff

Partner

10/10

Exceptional

01 Dec 2025

YARIV

Amazing stuff and amazing atmosphere beautiful room

Partner

10/10

Exceptional

27 Nov 2025

erinn

This place is so special. It is absolutely beautiful and the staff are incredible and so attentive. My fiancée and I stayed here mid November and the beach and water were so clean. The food and drinks were beyond delicious. Special thank you to Ricardo who made our stay at Umi extra enjoyable and upgraded our room. We will miss this place but definitely be back ❤️

Leisure Partner

10/10

Exceptional

22 Nov 2025

Annik

We had a great stay, the room ocean view with rooftop was amazing and the staff was very nice making sure our vacation was perfect, thank you for a great week!

Leisure Partner

4/10

Poor

13 Nov 2025

Rahel

Overall service was not what we expected in that pricerange. Had to switch rooms because of mold. Werent aware of the party music at the weekends

Partner

10/10

Exceptional

28 Oct 2025

Takayo

Amazing staff, amazing food, perfect ambiance and a great location.

Leisure

10/10

Exceptional

27 Oct 2025

Anna

Such an amazing hotel, beautiful! Great location, great menu options, staff were great! We can’t wait to come back

Leisure Partner

10/10

Exceptional

14 Oct 2025

Sunita

The hotel is very well located in Tulum beach, with direct access to the beach. The staff are really friendly and helpful, as soon as we arrived we were greeted with a very warm welcome from Eliseo, and every member of staff from the concierge team to the restaurant team were always friendly and helpful. I really liked how they communicate with you via WhatsApp before you arrive and during your stay, which is very convenient. Our room was beautiful and relaxing with sea views. Breakfast was included and it was a generous breakfast with fruit and yoghurt plus another breakfast meal on top, also juice and coffees included. We appreciated the long breakfast hours from 8am-1pm so we could take our time and relax. The food is very good quality and reasonable prices in the area. They really take care of nature and are animal friendly, caring for their environment. If there was 1 thing to advise to the hotel I would suggest to have umbrellas for the beach beds. When we laid on the beach, there was no umbrellas for shade so we had to move under a tree. Thank you to the Umi team for making it a great stay.

Leisure Partner

8/10

Excellent

13 Oct 2025

Katherine

Overall the hotel was lovely - but I asked a few times why there was nothing being done to manage the outrageous mosquito situation and was told usually they do but they just weren’t now. Every other hotel and restaurant we visited throughout our stay had copal burning as the smoke keeps the mosquitos manageable. I left covered in horrible bites despite going through two bottle of spray. I would wake up with new ones. So… beware.

10/10

Exceptional

06 Oct 2025

Meredith

We absolutely loved our syay at Umi tulum. The staff was so kind and accommodating, they even upgraded our room to a beautiful beach front room ! Breakfasts each morning were delicious and cooked to order. The d.j sets at 2pm each day were a great vibe. We feel so lucky to have stayed at this beautiful property.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Jordy

Our room was the best beach view. We could walk out of our room onto the sand. There was a private room pool on our patio. All the staff was amazing. Ricardo at the front desk was so great and helpful in all our bookings. The food was so good we really only ate at the hotel. Our 6 day trip was simply perfect because of UMi hotel. I highly recomend them! Thanks to their fine staff!!

4/10

Poor

29 Sep 2025

Alisa

Diego & ricardo were amazing! Diego did what he could to aleviate all inconveniences of the room! However, they still remained. Fromthe ceilingn room leaking down drips of water, to No hot water whatsoever. To shower water running into bathroom floor due to no door or cover, ,the door itself to the room made out of wood in a way that leaves it opned and not sealed to block any mosquitoes/outside insects that disturbed our sleep and uncomfortableness! We paid for a birthday arrangement that came out as nice as the Sun allowed but still grateful to diego above all! Did offer upgrade room but we did not want the darker colors that came with it. Ours was bright and light. Just very poor Management from whomever!

Leisure Partner

4/10

Poor

23 Sep 2025

TRAKONNIE

Communication through WhatsApp was good. The staff responded in a timely matter. Breakfast was good. However, there were cats around the property and my daughter was allergic to them. It was not stayed before booking. Until it was time to check out things were great, but they wanted to charge me a fee to clean the towels because of makeup stains that were washable. They also tried to say it was blood at first. I was very upsetting to have paid and tipped workers cash to then get charge to clean towels after a stay. No one should have to pay to clean towels it’s a hotel towels are common things to account for.

Leisure Family

10/10

Exceptional

14 Sep 2025

Andrew

Amazing hotel

This hotel is spectacular. When we were there, it was a little bit quiet, but that was perfect because we had a lot of one-on-one attention from the staff and they really took extra care to make sure that we were very comfortable. Riccardo at the front desk was an exceptional host. Highly recommend.

Partner

10/10

Exceptional

09 Sep 2025

JESSICA

We loved everything about this property, best staff. Communicated through Whatsapp and in person, i was informed about everything happening at the hotel. The hotel staff shared recommendations for example local restaurants around the hotel and even downtown. Some of the staff shared their favorite lagoons in the area too. The rooms were spacious and the common grounds was always clean. Food and drinks was delicious, we enjoyed the breakfast and the fresh ceviche.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Sheila

Wow where do I begin. From check in to Check out. I had a wonderful experience. My ocean front room … I have never had anything like it before… two words to describe this place : PEACE & TRANQUILITY. This was my first time doing a Solo trip and I couldn’t have picked a better place. (I was debating between here and Be tulum, so happy I chose this place !!) it’s a lot more private and intimate. Not only was the staff attentive but they also made me feel very safe. Being able to communicate via WhatsApp was a major plus. Response time any time of the day also impressive. To add on … the food on property … OMG BOTH restaurant and cafe .. *chefs kiss* the salmon dish (MUST TRY!!) and the French dip sandwich !!!!!! I cannot brag enough. Also must try, the date and banana toast at the Bi polar cafe !!! I could go on and on but I’m sure you get it. Last but not least, THANK YOU to Diego and Ricardo !! Who were both super amazing and there to help from check in to check out. As a solo female traveler it felt good to feel safe in a place I have never been. I appreciate it and can’t wait to return !!!

Leisure Self

10/10

Exceptional

10 Jul 2025

brandi

I cannot say enough good things about this boutique hotel – it completely exceeded my expectations and made my trip to Tulum unforgettable.

From the moment I arrived, I was greeted with warmth and genuine hospitality. The staff made me feel more like a welcomed guest in their home than just a visitor. Every detail, from the fresh-squeezed juice at breakfast to the turn-down service with local touches, was thoughtful and intentional.

The property itself is stunning – a perfect blend of natural jungle vibes and curated luxury. My room was beautifully designed. It was peaceful, quiet, and incredibly clean.

The pool area is a dream: tranquil, well-kept, and surrounded by lush greenery. I spent hours lounging with a cocktail in hand, soaking in the calm energy. Breakfast was made to order every morning and featured fresh, local ingredients – don’t miss the chilaquiles!

If you’re looking for a place with soul, style, and standout service, this is it. I’ve traveled a lot, and this place ranks among my top stays ever. Already dreaming about my return trip!

Leisure Partner

10/10

Exceptional

04 Jul 2025

steven

Tulum

Lovely hotel and restaurant

Partner

10/10

Exceptional

29 Jun 2025

Kimberly

Loved everything about my stay! Every was very sweet and kind! Very helpful staff! They made my stay very special. I will def be coming back!

Leisure Self

10/10

Exceptional

27 Jun 2025

Man

It’s a small boutique hotel, people are really friendly, great location

Business_and_leisure Self

10/10

Exceptional

27 Jun 2025

Noemi

Not only is the property breath taking… but what really made my experience was the staff. The loveliest, kindest, most humble humans I’ve met in all my travels. I will be back to Umi. Thank you Umi!!

Business_and_leisure Self

10/10

Exceptional

17 Jun 2025

Jupin

Our stay at this boutique hotel in Tulum was truly exceptional. The service, accommodations, and overall atmosphere far exceeded our expectations. Everything was immaculately clean — we even noticed staff scrubbing outdoor pillowcases, which speaks volumes about their dedication to hygiene. Housekeeping was consistently outstanding.

The room was stylish, comfortable, and thoughtfully designed. Breakfast each morning was phenomenal — some of the best food we had during our entire trip.

The staff made all the difference. Carlos was incredibly helpful, kind, and attentive — he went above and beyond in every interaction. Eliso was also wonderful — professional, welcoming, and clearly committed to ensuring guests have a great experience.

We couldn’t have asked for a better place to stay. Highly recommend for anyone visiting Tulum.

10/10

Exceptional

09 Jun 2025

Donnisha

I LOVED the property and the room. Perfect for solo travelers (like myself) and romantic getaways. The location was in the middle of what I like to call Hotel Row. It is like the Vegas strip but between the ocean and jungle. It is walking distance to restaurants and shops. The staff (Arantxa, Diego, Carlos, Ricardo, and Eliseo) were well organized and prepared. They provided menus ahead of my arrival. Breakfast was delicious and the food is good. The staff assisted in arranging my transportation to and from the hotel as well as my excursions: 1) Tulum Mayans and 2) Cenotes, which was the highlight of my trip. During my stay the hotel hosted a party featuring a Tulum favorite DJ and the last night of my stay they hosted a movie night (The Pursuit of Happyness). I will definitely return again whether alone, with a bae, or with family/friends.

Leisure Self

10/10

Exceptional

26 May 2025

Carolyn

Great service and lovely hotel. Everything is very clean and new. The breakfast and drinks were especially delicious. Would come back any day!

Leisure Partner

10/10

Exceptional

25 May 2025

Aneil

Great views , rooms are spacious and clean. All the staff are amazing with great food.

Leisure Family

6/10

Pleasant

24 May 2025

Loretta

So all in all the place was nice and in a prime location. At checkout they charged me a $10 fee because there was 2 make up stains on the sheets . It’s only $10. But I knew it couldn’t have been make up because I wasn’t wearing any. I did have beer with Clamato and maybe a few drops spilled. But that’s something that comes out with a normal wash. So I’m wondering if they don’t wash sheets in between guests and had to charge me for washing them because extra stain remover was definitely not needed . There was nothing we did that would have warranted a $10 extra fee.

Leisure Partner

10/10

Exceptional

23 May 2025

Siham

Great hotel if you are looking for romantic get away

Partner

10/10

Exceptional

13 May 2025

Amber

Really enjoyed my stay. Would definitely book again