Kelia
Terrible place to stay. Room is very outdated and not well maintained. A lot of stains everywhere, hair on the bed, cobwebs, uncleaned toilet, and handprints on mirrors/glasses. Also saw anys crawling on my suitcase and AC was not working well on a 33 degree day. Elevator carpet was heavily stained and tarnished and smells like moth balls. I showed staff the photos and they told me they continously deflected with a passive aggresive tone and told me they already “upgraded my room” (which was the room I booked initially anyways) and they are happy to order another cleaner. I asked if the place was already cleaned before I arrived and they replied yes. Clearly the place was still dirty so how could another clean help? Not to mention that would mean I need to wait for another room. I said I wanted a refund and they could only offer 50%. Terribly run and mismanaged place - do yourself a favour and pick another hotel in Taipei.
