Name: Charm Flats
Address: Praça Da Alegria 50, Lisbon, PT

10/10

Exceptional

02 Jul 2026

ROBERT

Ok

6/10

Pleasant

29 May 2026

Neil

NO ELEVATOR - AC WAS INSUFFICIENT - WIFI DID NOT WORK IN UNIT...but did work on the lower floors of the building. We were in Apartment #11 which was the North-facing penthouse unit. The building has a very narrow staircase and to bring luggage up all the floors was challenging! The AC was unable to cool the room sufficiently...The AC unit worked but was only blowing cool air vs. cold air. We had it set on 16 degrees with high fan, and it did not get cool. We complained to onsite management on the morning of day 2 but there was no resolution. WIFI was available day 1 but Day 2 the WIFI did not come up, or we were not able to connect...It did work on lower floors of the building but since we were penthouse, I guess it did not reach that far! The unit while small was nicely thought out and the balcony was nice. Location is excellent.

Partner

10/10

Exceptional

24 May 2026

Ronit

Great location, very clean, very helpful staff, comfortable bed.
No lift.

Friends

8/10

Excellent

18 Mar 2026

Louise

Great location lovely host. Work is currently underway at the property to freshen it up.

10/10

Exceptional

11 Jul 2025

Elizabeth

The staff was helpful and accommodating. The property was walking distance to plenty of great sites and shopping

Leisure Family

4/10

Poor

24 Sep 2022

Verified traveler

Impossible to communicate, strange room

Pros: it was a good rate, clean and in a good location. The room was large.

Cons: I could not contact anyone. I got an email directly after booking but when trying to reply the email bounced. We never received our check-in information and couldn't contact anyone, we tried multiple numbers written on the hotel door, tried multiple email addresses and contact forms and received no reply. Finally after over an hour we got through using a different phone number.

The room had some nice design elements but there were a lot of funky / non functional pieces. The sink was barely usable due to a large cabinet infront, the shower was only usable by holding the wand, a light in the living room was flickering the whole time.

Partner

10/10

Exceptional

18 Feb 2020

Douglas

Great place to stay.

Loved the extra space over a regular hotel. The patio was very nice to enjoy a glass of wine and reading my book. Very close to everything.

Partner

10/10

Exceptional

15 Jun 2019

Micah

Amazing apartment

We had a great stay, it’s right next to a great little park and breakfast place. Staff was very informative and helpful.

Family

10/10

Exceptional

01 May 2019

Poyan

Communication excellent! Very friendly and helpful!

Leisure Family

10/10

Exceptional

28 Mar 2019

Verified traveler

Apartment was beautifully furnished, lovey large balcony and very clean. All staff we dealt with were super friendly and helpful!

Business

8/10

Excellent

18 Sep 2018

Verified traveler

Perfect location. Very clean. Lovely views. A little smaller than it looks on the photo but still very happy with it.

Partner

10/10

Exceptional

30 May 2018

Cathleen L

Loved it! Would Stay Again

The Flats are fantastic. Everything is modern and clean. The Flat was well-equipped and it had good WiFi. Isabel and the other staff were warm, welcoming, and did a lot to make our stay a success. Location was excellent: close to things a tourist would like to see and the neighborhood was pleasant. I booked a flat facing the square because I wanted the city experience. I will admit that there was a lot of traffic on the square, well into the night. However, the windows were thick and cancelled most of the sound. However, if you are a light sleeper, you might want to book a flat that doesn't face the street. Another caveat is that there are no elevators, so you will be carrying your luggage up at least two flights of stairs. This was not an issue for me, but if you can't carry your luggage, you might want to look elsewhere. If I return to Lisbon, my first choice will be to book again at Charm Flats.

Friends

4/10

Poor

22 Apr 2017

jasmeet

Not at all for families/ people with disabilities

After a great stay in a luxurious hotel in the Algarve, considering the price we paid for our stay here we were hugely disappointing from the word go. The good things are that it is very well located and the TV and wifi are excellent. After that it is all downhill. It is like a grey bunker, with no windows that open, all the walls are painted a dark grey, the bed is tiny in the bedroom and thank Goodness there was a sofa bed.There is an air conditioner in the bedroom which is the only source of air for the whole flat , no vents in the living area. Not good if you do not like tiny, closed spaces. There is a steep hill plus a flight of stairs to go upto from the street, no elevator in the flats. The shower leaked into the tiny bathroom so there was a flood everyday, when we complained to reception they said they 'know' about the leak! but didn't apologize or do anything about it so all the towels were used as flood barriers.It is a tiny flat and would suit a couple or younger travelers, it was horrendous for a family. The kitchen was very poorly equipped, no cooking utensils apart from one large frying pan.The gadgets and gizmos would be appreciated by a younger age group and were wasted on us as nothing really worked and the basic issue of the size and type of accommodation was the main problem. Staying here was the lowest point of our stay in the lovely city of Lisbon.

10/10

Exceptional

15 Oct 2016

DAVID

Excellent Rooms, kitchen adequate, quiet area

Excellent overall, Good friendly service/ managers, but a check-in later than 7pm/ weekend can cause problems? Everything was good in the building, except the stairs. The stairs care very steep, for the top 2 floors, and a struggle with the big bags. But overall 4 out of 5 on a rating.

Partner

4/10

Poor

31 May 2026

Onur

It's not a good place to stay if you want to have a proper sleep. I stayed in the first floor, get exposed the sounds from the bar next to the hostel and there were also sounds coming from upper room. Airco didn't work. Touchpad also had some issues for entering the room.

Self

10/10

Exceptional

30 May 2026

Angelica

Clean and modern apartment in very good location. Walking distance to Aldi, restaurants, bus stop for the airport, train station and Alfama.

Spacious balcony was nice. AC worked well. Fridge, stove, microwave, plates and glasses etc.

We got new towels and toilet paper.

Downside: top floor without elevator, so lots of steps to go up and down. The wifi wasn't working for most of our stay.

Family

10/10

Exceptional

09 May 2026

Thaís

Excelente experiência. Quarto espaçosa é bem equipado

Friends_and_family Family

2/10

Poor

30 Sep 2025

Michaela

Tyvärr fick vi en lägenhet med 1 sovrum/dubbelsäng och 1 bäddsoffa, trots att vi hade bokat 2 sovrum/dubbelsängar och 1 bäddsoffa, vilket betydde att en del av oss fick ta in på ett annat hotell! Mycket dåligt skött och vi fick heller ingen hjälp under tiden vi var där. Receptionen var stängd alla 4 dagar och ovanpå detta så låg deras system nere så vi hade inte fått någon info om incheckningskod så att vi kunde få access till lägenheten, utan var tvungna att be en av våra portugisiska vänner att ringa runt medan vi satt på flyget för att försöka hitta någon som kunde släppa in oss. Mycket omständigt och dåligt. Välj inte detta boende!

Friends_and_family Friends

10/10

Exceptional

10 Oct 2023

Verified traveler

Comunicação fácil, possuem um escritório no próprio prédio, caso não consiga, vários telefones a disposição, localização muito boa

Friends_and_family Family

10/10

Exceptional

16 Sep 2019

Marie

Toppenläge för alla som vill bo centralt. Fantastisk terassbalkong. Personal tillgängliga även då receptionen var stängd. Hade lgh högst upp i huset, utan hiss. Absolut inte för er med knäproblem.

Friends_and_family Family

10/10

Exceptional

05 Jun 2019

Marvin

Super

Tres belle établissement, très bien situé pour visiter Lisbonne.

Partner

10/10

Exceptional

09 May 2019

MEDARDO

A gusto

Muy buen agradable el lugar y muy céntrico

Partner

8/10

Excellent

06 Dec 2018

Lohane

O hotel é bem localizado, aconchegante e moderno, mas algumas coisas merecem ser ressalvadas. Não tem elevador, então foi um pouco ruim subir com as malas, pois fiquei no 2° andar e uma outra família do meu grupo no 3° andar, portanto, é cansativo a subida e descida de malas; O serviço de limpeza é feito só de 3 em 3 dias, mas as toalhas foram trocadas antes, pelo menos. A reserva foi para 5 pessoas, portanto foram 2 suítes acopladas, mas a segunda suíte ficava com água fria se alguém tivesse tomando banho ao mesmo tempo na primeira suíte. Ou seja, para usar o chuveiro do 2° banheiro tinha que esperar a pessoa do 1° banheiro acabar.

Family

8/10

Excellent

28 Nov 2018

Luiz

Muito bem localizado, confortavel para uma viagem a casal!!!

Partner

8/10

Excellent

05 Nov 2018

Erica

Excelente localização, conforto no quarto, mas elevador faz falta. Ficamos no andar mais alto e escada é estreita e degrau alto. Horrivel pra subir com malas.
Mas o local é confortável.

Partner

6/10

Pleasant

28 Sep 2018

Marcos

Garagem com carros fechando a entrada quase sempre. Não tem elevador

Family

6/10

Pleasant

02 Aug 2018

ANA FLÁVIA

Localização

Faltam algumas comodidades básicas. Banheiro muito pequeno e cama e sofá-cama desconfortáveis. A localização é excelente

Family

10/10

Exceptional

10 Jun 2018

xochitl

Todo nut bien

Friends

8/10

Excellent

31 May 2018

FERNANDO ANTONIO

Boas acomodações.

Super confortável, limpo, moderno. Localização BOA, tem de andar um pouco até o centro, mas subindo tem a rua movimentadíssima a noite e de restaurantes na Politécnica. Muito perto Pombal, acesso para tudo. Única observação - escadas, quem tem muitas malas e idosos, tem de pagar escadas até o apartamento. Cozinha completa no meu quarto, com uma varanda sensacional e piscina... isto mesmo.

Family

8/10

Excellent

17 May 2018

Emma

Fina hotellrum. Vi bodde på högsta våningen som hade en trevlig takterass. Det var smala, långa trappor att gå upp för, men det var det värt. Det var lite krångligt att bära upp den tunga väskan bara då det inte fanns någon hiss.

Friends

10/10

Exceptional

20 Apr 2018

DALBERTO

Tranquilidade e eficiência

Ótima localização, próximo de linha de Metro. O centro histórico fica poucos minutos de distância. Ótimo para caminhada pela Av. Liberdade, com várias lojas, cafés e restaurantes pela redondeza. Inicialmente pegamos um apartamento menor, com quarto e sala. Mas foi-nos oferecido, gentilmente pela Sra. Isabel, um up grade para um apartamento maior, este com cozinha, dotado de fogão e microondas. É possível solicitar café da manhã no local. Nós, particularmente, optamos por preparar nossos lanches e as vezes tomamos cafés nas dezenas de padarias/pastelarias de Lisboa. Chuveiro muito bom no banheiro. Wi Fi sempre funcionando. Local tranquilo. Recomendamos.

Friends

10/10

Exceptional

02 Apr 2018

MANUEL

SITIO EXCEPCIONAL Y GENTE ENCANTADORA

Apartamentos muy bien ubicados, con personal encantador, muy nuevos. Unico incoveniente es que hay un local de fiesta justo debajo y si es fin de semana por las noches en la primera planta se escucha.

Partner

10/10

Exceptional

17 Sep 2017

Sergio

Excelente...

Excelente flat e ótima localização.
Estacionamento pago ao lago.
Recomendo...

Family

10/10

Exceptional

07 Aug 2017

Adriana

Ótimo custo-benefício!

Quarto amplo e bem confortável. Wi-fi grátis e área externa muito confortável. Localização excelente, com muitas opções de restaurantes, bares, etc. Camas confortáveis e mini cozinha muito útil. Atendimento primoroso! Recomendo!

Family

8/10

Excellent

07 Aug 2017

Bruno

Excelente hospedagem

Excelente localização! Pessoal muito prestativo e simpático. Quartos muito confortáveis e ótimos para famílias! Próximo ao Centro, a áreas turísticas e a 3 minutos de uma estação de metrô. Não há, contudo, elevador, mas isso não desabona as muitas vantagens.Recomendo!

Family

8/10

Excellent

06 Aug 2017

Øyvind Roland

Lisboa i Juli

Vi hadde 4 dager med en loftsleilighet for 4 personer. Stedet har super beliggenhet for shopping, sightseeing og restaurant besøk. Litt trangt for 4 personer over ås lang tid. Anbefaler stedet, kommer gjerne igjen.

Family

10/10

Exceptional

18 Jun 2017

Christian

Tudo transcorreu perfeitamente, ótimo flat para 4 pessoas com dois banheiros tudo limpo e organizado com certeza quando voltar para Lisboa ficaremos no Lisbon Charm Flats.

Family

10/10

Exceptional

20 May 2017

Kent Are

Nyoppusset hotell med flott beliggenhet.

Fantastisk atmosfære i en fantastisk flott by. Bairro alto var utrolig koselig, det samme var området rundt hovedgaten og havna.

Family

4/10

Poor

08 Mar 2017

Ana María

Recepción con horario escaso . Limpieza deficiente . Habitación en la que se hundía el suelo a los pies de cama . Mala reposición de amenities . Cama cómoda . Habitación silenciosa . Muy céntrica .

Family

10/10

Exceptional

13 Feb 2017

A

Sehr sauber, sehr freundlich

Das kleine Appartment hat eine sehr schöne moderne Ausstattung, Empfang sehr herzlich, freundlich und hilfsbereit.
Alles super sauber und geschmackvoll eingerichtet.
Wenn wir nochmal nach Lissabon kommen werden wir auf jeden Fall wieder dort sein.

10/10

Exceptional

31 Jan 2017

Verified traveler

hotel bien placé, propre et avec du goût

hotel très bien situé, à deux pas du métro pour un accès au centre en 5 minutes.
Pas d'accueil, concept appart hotel, mais design et qualité superbe.
La chambre que nous avons eu était un peu sombre mais certaine le sont beaucoup moins.

Partner

10/10

Exceptional

18 Jan 2017

Harald

Utsøkt bo-alternativ!

Bodde i øverste etasje (suite m/ veranda) i nesten en uke, og er alt-i-alt veldig fornøyd.
Lettvint å innrette seg, veldig komfortabelt og pent oppusset rom med solrik veranda og sentral beliggenhet. Anbefales på det varmeste.

8/10

Excellent

09 Jan 2017

Rachel

Bien placé et propre

Nous avons visiter le vieux Lisbonne

Family

10/10

Exceptional

06 Jan 2017

Danielle Christinne

PERFEITO!!!!