Name: Pensao Londres
Address: Dom Pedro V, 53, Lisbon, 1250, PT

10/10

Exceptional

09 Jan 2026

Miranda

Staff was helpful, room was clean and had a great view

Friends_and_family Friends

4/10

Poor

18 Dec 2025

Russell

Room is very tight. Hardly any space to walk in the room or lay your suitcase. Building is very old and the elevators are really

6/10

Pleasant

14 Dec 2025

Zena

The rooms were a lot smaller than I thought but good for the price. The shower did have a little mould which was a little worrisome but nothing crazy. You get what you pay for!

Leisure

4/10

Poor

02 Nov 2025

Alexei

Can't remember the last time I stayed in such conditions. When we first arrived at the hotel around 10 pm we found huge puddles of water on the room floor, and a stench of something rotting in the room or somewhere nearby. The room was flooded because windows were left open (probably in an attempt to get rid of the stench) and it was raining a lot on that day).
After complaining we were moved to another room, that had carpet covered in do many stains. The room had a tiny bathroom with a miniature iron bathtub with enamel broken in multiple places and shower that was impossible to fix on the wall, so it had to be held on hand at all times.
Next day we were moved to the first room. The room was dried and cleaned but the rotten smell did not disappear and remained all the time that we stayed in the hotel. The stench completely ruined our stay.
There was no table and no chairs in the room, just three beds, a closet and a wardrobe. Refrigerator was very small - I had to remove all the shelves in order to fit 1.5L water bottle. There were no hooks or bars in the bathroom to hang towels.

On the positive side, the room and bathroom were spacious. Large windows with great views of the city. Nice rainfall showerhead.

10/10

Exceptional

31 Oct 2025

Elizabeth

Clean comfortable sufficient! The construction outside of the window was annoying, but not under the control of the hotel.

Leisure Friends

8/10

Excellent

30 Oct 2025

Emma

Shower was

8/10

Excellent

30 Oct 2025

Maribel

Ubicación espectacular!! Personal amable y dispuesto a ayudar. Incluye desayuno, solo faltó el huevo, pero compensé con el Yogurt griego. Tiene buen café, pan, jamón, queso, cereales, leche, jugo y alguna repostería.

El

Friends_and_family Friends

6/10

Pleasant

29 Oct 2025

Marisol

If you just need a simple place to stay, walking distance to attractions this is a good place. Bring earplugs and slippers. No issues at check-in/out, staff was kind. Didn’t get the breakfast, but there are so many options around.

Leisure

10/10

Exceptional

24 Oct 2025

Kristin

We got a top floor room with amazing views of Lisbon city. We had a belcony. We enjoyed the location close to downtown. Friendly stay. 200 year old hotel with up dated bathroom.perfect for a Lisbon holiday.

Leisure Partner

8/10

Excellent

18 Oct 2025

Yibo

Heritage Hotel lots of characters!

Location location location great

Hotel needs renovations that's all

Would stay again.

Leisure Partner

4/10

Poor

18 Oct 2025

jing

The room condition was unacceptable. We booked 5 nights at this hotel with twin room shared bathroom , when we arrived they give us a very tiny room with shower(no toilet) , this room is very tiny and hardly turn around , the window shade is broken and can not close , the light are very dame with one light bubble doesn't work, the carpet is very dirty and after all the most important thing is there are mold everywhere, around shower room and the wall corners. This is big concern and will cause health issue. I asked to change room next day and they did change room for me , this time the room is bigger and a little bit better condition, but there are still mold around bathroom and the toilet is loose and we have to be very careful every time when we use it. Anyway , This was worst experience for our trip. I totally understand this is very old building , but they should make them livable for the rooms I had stayed. Beside all above, the hotel front desk staff are very friendly and helpful.

Partner

6/10

Pleasant

17 Oct 2025

Mohammad

Front desk staff was cooperative

Leisure Family

8/10

Excellent

15 Oct 2025

kerry

Ok place but if you have large suitcases .. there is a first flight of steep stairs before you get to the 2 person or 3 suitcases elevator. Our room was very small, none of the suitcases could be left open on the floor
Good location for eateries and down hill walk to city center.

Partner

8/10

Excellent

12 Oct 2025

Paulette

Very central
Lot of steps to go down to center city

4/10

Poor

11 Oct 2025

Robert

Minimal breakfast…no fruit but auto coffee machine made a decent cappuccino! Not worth the cost, little cafe/bakery next door way better spot.

10/10

Exceptional

09 Oct 2025

Francesco

Our room was very large and had a lovely view. I was a bit worried reading some of the negative reviews, but we had a lovely stay.

Partner

10/10

Exceptional

09 Oct 2025

Ciatta

Staff was very helpful

Leisure Friends

10/10

Exceptional

08 Oct 2025

Rita

The AC was great!

The bedding was also wonderful.
The initial flight of stairs in the entry were challenging.

Leisure

10/10

Exceptional

08 Oct 2025

Jesus

In my opinion, This hotel was great for the price. Its architecture is beautiful. It is like staying in old times. Its views from my room were really nice. Perfect location with walking distance to many activities, shops, restaurants, san Jorge castle and coffee shops. My room was very spacious with AC. and huge shower, little fridge and safe box. Its elevator gives a lot of character. On the other hand, the hotel has some stains throughout the common areas and it is noisy, but I guess the whole city is noisy. Breakfast is very simple, but has coffee bread, cheese, cereal, etc

Partner

6/10

Pleasant

07 Oct 2025

Jatin

The rooms are too small, including the washroom. However, the area is very nice. Breakfast was okay. They could add more options. One of the days, they ran out of the pastries.

Leisure Family

4/10

Poor

04 Oct 2025

Remy

We regretted for booking 8 days into this hotel. For the $ not worth. In need of maintenance in every area. Although beds were comfortable and staff helpful.
Location not impressive. Will not rebook.

Leisure Family

4/10

Poor

03 Oct 2025

Randy

Location is really nice. walkable to different bar and dining areas, coffee shop and bakery. Miradouro is 1 minute away. tourist areas are mostly walkable.
Property needs improvement! not enough towel, bed was uncomfortable, washroom needs repair. hot water is limited. not a good hotel!
staff are great!

Leisure Family

10/10

Exceptional

03 Oct 2025

Junaid

Great location, quick check in, room had all that we needed, good for a short stay

Friends_and_family Family

6/10

Pleasant

03 Oct 2025

Lorena

Not what I expected, photos are different than what it is in person. Hotel is Accessible to shops and dining.

10/10

Exceptional

30 Sep 2025

Alfredo

This place is a Jewel in the heart of the very dynamic Barrio Alto

Leisure Family

4/10

Poor

28 Sep 2025

Remy

Pluses:
Great staff, helpful & accommodatin

Great bedding, quilts and pillows

Location near many landmarks.

Transit within walking distances

Safe provided.

Cons:

Very old building.
Elevator from first floor, mostly under repairs.
Great inconvenience if you have heavy bags
Poor breakfast, same every day.
Not worth the money.
Washrooms are in poor state, no toiletries.
Rooms are bare, single chair, small table.
Views ok

10/10

Exceptional

28 Sep 2025

Nicole

first room I had was a bit grim. The wonderful staff changed the room for me and were very helpful and accommodating. super convenient location to everything, was a shame the lift didnt work, quite a few flights of stairs to get to the room. Its a very old property but basic and had everything necessary provided.

Leisure Self

6/10

Pleasant

28 Sep 2025

maralyn

Hotel very shabby although room and bathroom clean enough

Leisure Friends

10/10

Exceptional

24 Sep 2025

Nicole

Very nice and comfortable stay. The main draw is the EXCELLENT location and amazing view. Would absolutely stay there again.

Friends_and_family Friends

6/10

Pleasant

21 Sep 2025

David

I’m afraid this hotel has seen its better days. It’s ok but I would spend a little more on a property that has been upgraded. Location is good and within easy walking distance to a lot of the sites.

Leisure Self

10/10

Exceptional

21 Sep 2025

Brenda

Great location

Room was nice with a great location. Staff was very helpful.

Friends_and_family Friends

4/10

Poor

20 Sep 2025

Doriana

Very old property. Nothing works . Forget about the elevator even down the stairs you have to walk carefully bcs you can fall down any moment .

Leisure Partner

10/10

Exceptional

20 Sep 2025

Kadi

The lift wasn’t working but the location is perfect and the room was amazing.

Business_and_leisure Friends

8/10

Excellent

20 Sep 2025

Phillip

The location was perfect, and the room was amazingly quiet despite the popularity of the area. Luckily the elevator was working, but apparently it had been inoperative before our arrival. Beds were horrible- you could feel the springs. We asked staff (housekeeping and person at the desk) for two additional towels (one of ours was ragged), but they didn't show up. We would be happy to stay there again, but would want to check out the beds first!

Leisure Family

2/10

Poor

20 Sep 2025

Clare

The housekeeping staff stole €50 from my makeup bag. They would also roll up my wet towels rather than leave them hanging to dry like I had left them.

Business Self

8/10

Excellent

19 Sep 2025

STEVEN

Very nice guest house with great view

Good idea to contact hotel to find out best and least hilly way to get there but the view is fantastic once you arrive. The room was very nice and clean with large modern bathroom and plenty of space generally. Paulo and Helena were very happy to help in any way and we were very happy with the hotel. The only drawback was the lift being out of order for part of the stay which made the climb up to the 4th floor a bit tiring but it was fixed while we were there so all good in the end.

Partner

2/10

Poor

17 Sep 2025

Artur

I would never stay there again.

Leisure Family

10/10

Exceptional

17 Sep 2025

Carolina

Beautiful old renovated building. Had the corner room on the second to top floor and the views were stunning. Amazing location with everything very close but so much just around the hotel itself. Elevator was broken so that was really hard on my parents but overall a great place. Would recommend and use again if needed.

Friends_and_family Family

6/10

Pleasant

16 Sep 2025

Herminio

Elevators broken

Leisure Family

6/10

Pleasant

15 Sep 2025

Janusz

Very basic hotel. Elevator not working. Staff friendly and helpful. Close to Lisbon centre

Leisure Partner

4/10

Poor

13 Sep 2025

Norma

I booked this hotel because it had an elevator as it was important for group of 8 women ages 60-84. Reception was on 3 floor and turned out our rooms were on 4 floor. I was very upset as they should have notified in time for me to find a room with elevator. They offered a discount but I really do not know if we did get one. I really wonder if they had an elevator that ever worked. The front entry door was literally opened and actually anyone could get into building, it was not secured for safety .

Leisure Friends

8/10

Excellent

12 Sep 2025

Maki

elevator is not working..u hav to ready to clime the steps..

Leisure Self

10/10

Exceptional

11 Sep 2025

Michael

A beautiful old building in an incredible place, right at the top of the hill. The views were absolutely incredible and the room was so lovely. Thank you!

6/10

Pleasant

10 Sep 2025

Frances

Tragedy of the broke lift 😢

The room on the 5th floor was big, lovely clean room and bathroom. Beautiful view's across Lisbon.
However the lift broke on the 1st day, climbing 5 flights of stairs several times a day was not easy.
Breakfast was fine, rolls, meat and cheese and danishes, but the later your were, the less options.
Unfortunately noisy neighbour who made a noise ubtil 2am every morning. The situation of the flat ment noise when the windows were open, but fine when closed. However no air conditioning so the room could get warm.
Overall not a bad place to stay and if tge lift had worked it would ahve been fine

Self

8/10

Excellent

07 Sep 2025

Susanna

Elevator broke down

Leisure Family

6/10

Pleasant

29 Aug 2025

Mina

We reserved two rooms. My friend’s room was on the 4th floor, which appeared to be under renovation. The double bed had no headboard, and there was a large unfinished area with a hole where something hadn’t been installed yet. The biggest problem was the shower—water pressure was extremely weak.

Our room was on the 1st floor. It was more spacious than expected, but felt quite outdated. The main issue was that the water pipes ran inside the room, so whenever other guests flushed or showered, it was very noisy and disruptive.

The towels looked old and slightly yellowed, so I’d recommend bringing your own. That said, they were clean and didn’t smell.

Breakfast was simple but good.

Leisure Family

8/10

Excellent

28 Aug 2025

Fabiana

The location is perfect, the room and beds are big. Lift needs to be improved though. It only fits 2 people. I would stay there again.

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Isabelle

Beautiful view and nice room.

Leisure Family

8/10

Excellent

24 Aug 2025

Aleenah

Great views!

The hotel is located perfectly, walking distance from most places (despite the hills). We had the room on the fifth floor and the views were incredible. The rooms are equipped with a safe and mini fridge and the staff were prompt in getting us a hairdryer and iron when we needed it. Definitely recommended.

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

Morgan

Amazing location nice quiet room

Friends_and_family Family

8/10

Excellent

19 Aug 2025

sean

Bedt location to explore downtown

10/10

Exceptional

13 Aug 2025

Jodi

Amazing location with views

My stay exceeded my expectations. We were greeted by a very helpful guy at the front desk, who stored our bags and looked up directions for us. The room had a clean, bold design with incredible views of the city from the fifth floor. The room was spacious and so was the bathroom. The two twin beds were very comfortable, and the couch bed was suitable for a smaller sized person. I would absolutely stay here again due to the customer service, location, and style of the hotel. There is an elevator that was out of order for the first few hours we were there. This property is not handicap accessible. There is a flight of stairs to get from the street to the first floor the elevator is located there and is very small. Thank you for an incredible stay.

Friends_and_family Friends

10/10

Exceptional

13 Aug 2025

Laura

The place was very clean and close to everything

Leisure Friends

10/10

Exceptional

12 Aug 2025

Gilyan

Had a pleasant stay with my family. Great location. Would get back again

10/10

Exceptional

10 Aug 2025

javier

Lovely hotel, nice room, great staff

Leisure Family

6/10

Pleasant

01 Aug 2025

Marie Montany

Old hotel which was cool. The elevator broke and have to climb lots of stairs to get to room. Ac in in room was very poor. Room was always hot.

Leisure

6/10

Pleasant

30 Jul 2025

Kam

Building is too old. Elevator did not work for a day making it so inconvenience for moving the luggage with the injured legs walking up and down the staircase.
Shower pressure is weak and had to waited for at least 10 minutes before hot water come out. Bed sheet has stained on it and door could not be completely shut and did not make us feel safe.
However, breakfast was decent and is good amenity to have.

Leisure Family

4/10

Poor

28 Jul 2025

Jane

What we don’t like is that, we try to find the property w elevator, we stay 4 nights and the elevator is out of order for 3 nights. It’s very inconvenient when your rooms are on third floor. We have to carry our luggage from3rd floor to downstairs

Leisure Family

10/10

Exceptional

27 Jul 2025

Pierre

Very nice classic hotel in the high end area of Barrio Alto. The staff was very friendly to accommodate our needs.

Leisure Partner

8/10

Excellent

23 Jul 2025

Verified traveler

Nice stay

Nice renovated confort room. Some noise from street and commerce close by.

Friends_and_family Family

6/10

Pleasant

18 Jul 2025

Kelly

The room was very large for European accommodations. Bright and sunny. That being said, like most reviews it smelled of sewage straight away. The air conditioning worked well and helped with the smell. I am used to hard beds in Europe but these beds you could feel the springs the entire time.
The first night there was a very large roach in my bed. The staff were accommodating offering to switch rooms. In the end we declined, if there is a roach in one room they’re in every room. Likely why there is no trash bins in the rooms and we had to dispose of trash each morning in the street bin. The staff did come spray the room and we did not see any further roaches after the first day. The location is perfect. The view is beautiful. Would I stay again no unfortunately not.

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

Robert L

Older property but very clean. Considering the location. I can't believe how quiet it was at night. Walking distance to just about everything and a quaint park right across the street to sit at in the evening and look across the city and see the castle lit up. Would absolutely stay there again.

Leisure Family

8/10

Excellent

11 Jul 2025

Chantel

It was centrally located

Leisure Family

10/10

Exceptional

11 Jul 2025

Rob

Great place

Leisure Family

4/10

Poor

11 Jul 2025

Md

Terrible communications. No one received my numerous calls. Room didn't have any AC. Very noisy due to construction. Elevator is very old.

8/10

Excellent

10 Jul 2025

Leana

Located right in the heart of Bairo Alto, clean and simple room, but all you need is there for short stay. Great location, walkable everywhere, big windows - we had an awesome view of the water and downtown Lisbon from the 4th floor. Note for staff: The bathroom could use hooks for towels - there are none, so literally nowhere to hang them. But it’s a small thing, no big deal. The other note has nothing to do with hotel, but just a note on street noise - people were hanging out all night long in bars and cafes on streets facing the room, it is super loud until early morning hours. Closing windows helps but then you don’t get all that wonderful air. Heard this is only an issue in July/August due to high tourist season. Otherwise,

Leisure

8/10

Excellent

10 Jul 2025

Johnny

The entrance was bad. Stairs with no rail to the first floor to get elevator to the second floor lobby. Not safe.
Room extra small but clean and ok.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Yadira

The property is in a great location with access to different centric areas. It is nice and save to walk at any time.

Leisure Family_with_children

8/10

Excellent

02 Jul 2025

Marie

Need more air filters in the room. Cleaning service was not clearly defined. Shower was good. Noise from street at night was heard even with windows closed. Room was spacious.

10/10

Exceptional

28 Jun 2025

Sinan

Stayed 3 nights. Excellent location. Would go again.

Leisure Family

10/10

Exceptional

04 Jun 2025

Cindi-Lee

Great hotel in a perfect location for exploring the city !

Leisure Friends

2/10

Poor

30 May 2025

John

Avoid avoid

Staff were rude and unhelpful.

Friends_and_family Family

8/10

Excellent

24 May 2025

Natalia

Very good

Leisure Partner

6/10

Pleasant

21 May 2025

Isobel

My husband and I stayed here in May 2025.
Pros:
- unbeatable location in central Lisbon
- very clean with large rooms, firm beds, new windows, traditional wood shutters, tall ceilings and recently renovated bathrooms
- room 508 had an amazing view over the city to the river
Cons:
- this old, narrow converted building has a tight small elevator
- the rooms were created by merging smaller rooms
- the furnishings were cheap
- the entrance is on the second level and you need to be able to climb stairs
- the service was professional and pleasant

Leisure Partner

6/10

Pleasant

16 May 2025

Diming

Staff is very friendly. Hair is found everywhere in the bed. Breakfast has minimal options.

Friends_and_family Family