Name: Apartamenty L5
Address: Loretanska, 5, Krakow, 31-116, PL

10/10

Exceptional

04 Jul 2026

Katarzyna

Location was amazing. Everything was so close the Stare miasto, just a small stroll through the park.
There is Starbucks around the corner. Zabka and so many great restaurants. Also PKP train station is walking distance also through a park with nice pathways so you can roll your suitcase. Shower was great: hot water and great pressure. We did not get the breakfast. We always walked to the square. The only negative was no wifi. The signal was too week.
The host gave us detailed information how to get inside the property so read your email ;)

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Hayley

Check in and communication from the host was great.
We had a basement room with a small window.
Could have done with a mirror in the bedroom to make getting ready easier. Bedsheets were stained and towels were not changed during our stay. We asked whether we could have them changed and were told there would be a charge. I think using your towels for 4 days twice a day they should have been changed.
Location was fantastic.

Partner

10/10

Exceptional

12 Jun 2026

Ben

Great hotel great location. Nice and clean

10/10

Exceptional

23 Apr 2026

Adrian

There are a lot of shops nearby

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

MicKayla

Amazing rooms and staff. We had an amazing stay with this property and would highly recommend.

Family_with_children

10/10

Exceptional

29 Jan 2026

Sophie

Lovely and clean room in a great location, just a 5 minute walk to the main square. Excellent value for money, would definitely recommend.

Just one thing to note, there is no luggage storage at the property. On the day of check out we left our bags around the reception area downstairs at our own risk and returned to collect them before reception closed (2pm on a Sunday), so they weren’t left in the corridor with no one around. This wasn’t much of an issue for us though as we had backpacks and were due to head to the airport within a few hours anyway.

10/10

Exceptional

22 Dec 2025

Rachel

Everything was good except 5th floor that I had to carry my heavy luggages.

Business Partner

2/10

Poor

18 Oct 2025

Rune

Really good location 😍
Really noisy, not from outside but inside. I had unfortunately forgotten my passport where I was staying the days before. So instead of being met with understanding and a little willingness to get my passport, I was met with shaking heads and words like \"how is that possible\"
My logic dictates that I probably got the worst room possible.
I love being in the streets of Krakow day and night, I always feel safe no matter what neighborhood I choose to stay in. I love the neighborhood but will always choose another place to live.

Self

8/10

Excellent

23 Sep 2025

Michael

A nice room very near the central square. The only problem is the four flights of stairs if you have a heavy bag.

Self

10/10

Exceptional

24 Jun 2025

Emma

Excellent value and great central location. Short walk from alot of the main tourist attractions. Room was clean and had everything i needed! Would definitely recommend and stay here again! :-)

Self

10/10

Exceptional

22 Jun 2025

Jed

Hostess was lovely, room was exactly like the picture and clean.

10/10

Exceptional

17 Jun 2025

dwight

Was good location, just 100yrds from city circle. Starbucks around the corner. Zabko, little store there as well. Restaurants close by. Very nice

10/10

Exceptional

27 May 2025

Sarah

Great location and lovely people around area. We enjoyed our stay and would like to come back to Krakow. Thank you

Partner

4/10

Poor

20 Sep 2024

Susan

Do not book this property if you have more than a small suitcase, young children or are over the age of 45. The room looked nothing like the picture we were on the third floor and had to go up 85 stairs. Yes, the bathroom door wouldn’t open all the way because it hit the bed. There was no place to sit other than on the edge of the bed or hard wooden chair when you sat on the toilet your knees hit the sink.

Leisure Partner

10/10

Exceptional

30 Apr 2024

Carole

Excellent location, had everything we needed. Office staff very helpful and friendly.

Leisure Friends

10/10

Exceptional

11 Apr 2024

John

Pleasant people 5 stars 🙏😇❤️

8/10

Excellent

19 Mar 2024

Steven

Great value and location

Excellent stay, great location, very clean and everything you would expext provided.

Brilliant communication with the team before and during our stay. They also arranged airport transfers.

Slightly clearer entry instructions and how to order breakfast but very minor issues l!

Partner

2/10

Poor

06 Jan 2024

Mark

Dissatisfaction

Well we had booked three comfort studios Paris one bedroom, which we booked a year in advance. The rooms were hardly comfortable, they were extremely small (couldn't swing a cat). We all lived out of a suitcase for the entire duration as the cupboard space was minimal, no draws at all. Falling over our suitcases was a common occurrence through the night. We tried to explain to reception via phone whether it would be possible to move to a larger room, not possible apparently.
The bathroom was that small you had to have the door open whilst in there, when seated on the toilet your knees touched the wall. The so called futon wash inded a stained mattress on the floor, unmaid, in a bunk style area with an unclimable, dangerous metal ladder, which was painful on the bottom of your feet.
The pillows in the rooms were also stained yellow, the maid didn't enter the rooms for the whole time we were there, we were forced to bag our rubbish, and we left the bag outside our room because it was unhigenic to leave it on our floor, it was never removed. Our towels should have been changed after 3 nights according to their itinerary, not the case. Tea/coffee was never topped up, and toilet roll ran out.
Overall the hotels.com adverting images, and information advertised misrepresented and misleaded the customer. (Deception).
I personally believe these apartments should not be advertised on your website as it damning your good reputation.

Friends_and_family Family

10/10

Exceptional

25 Sep 2023

Intan

Great walking distance to town and university. There are many great restaurants, convenience stores and coffee places nearby. Highly recommend!

Business

6/10

Pleasant

16 Sep 2023

Iris

Nice area, close to market square. Very small room n no elevator. Our room was on the 4th floor.

Leisure Family

10/10

Exceptional

07 Aug 2023

Dorota

Excellent location!

Leisure Family

10/10

Exceptional

11 Apr 2023

Gregor

The location is absolutely fantastic. The staff are friendly, efficient and helpful. Every message was responded to almost instantly. Great customer service

Leisure Partner

8/10

Excellent

17 Feb 2023

Fiana

Great location

Leisure Family

10/10

Exceptional

20 Aug 2022

Samantha Louise

Amazing location. Clean, tidy and modern. Only downside was 103 stairs up to the property and no lift. Fine for us but not so good for others.

10/10

Exceptional

07 Dec 2021

Aileen

Great stay at Apartamenty L5

Wonderful stay, the accommodation was lovely' in a great location. The Apartment kept us well up to date and nothing was too much trouble. Would stay here again without a doubt.

Partner

8/10

Excellent

09 Mar 2020

Verified traveler

Krakow

Very clean modern apartments. Staff were very helpful in organising trips to Auschwitz and Zakopane. Easy check in out of hours.

Partner

6/10

Pleasant

24 Feb 2020

Dj

Looks nearly brand new... clearly spent some thought on the whole place

Leisure Partner

10/10

Exceptional

09 Jan 2020

Angus

The apartment is brilliant value for money. Only complaint for the full trip would have been they’re aren’t any instructions from the hotel on how to use the heating.

Partner

10/10

Exceptional

02 Jan 2020

Verified traveler

Little gem in a perfect location

Just over the road from the old town, this hotel was a great find. Very helpful staff before and during our stay, and the room was very comfortable, warm, and stocked full of many things to keep you self-sufficient in Kraków.

Only downside is that the rooms do face the street and it can be fairly loud if you’re not a deep sleeper but easily rectifiable with some earbuds!

Would definitely book again!

Friends_and_family Family

10/10

Exceptional

22 Dec 2019

Verified traveler

Beautiful new apartments close to Rynek. Great staff

Business_and_leisure

10/10

Exceptional

04 Dec 2019

Verified traveler

Great location, well appointed and lovely and warm!

Leisure Family

10/10

Exceptional

19 Nov 2019

Lynne

Couldn’t have asked for more

Couldn’t have asked for more! The rooms were comfortable and had everything we needed. The service was above and beyond. It’s a very short walk to the old town square.

Partner

10/10

Exceptional

24 Oct 2019

Mark

Excellent

Excellent apartments and staff are so friendly and helpful. Would definately recommend

Friends_and_family Family

8/10

Excellent

19 Oct 2019

Verified traveler

Book a balcony room. Very comfortable, close to everything, very friendly English speaking staff,good security. Highly recommended.

Leisure

10/10

Exceptional

16 Oct 2019

Verified traveler

The staff were so very helpful and couldn't do enough, brilliant and friendly

Leisure Partner

10/10

Exceptional

08 Oct 2019

Verified traveler

The location was superb
It was lovely and warm
Modern
Reception very professional and efficient

Friends_and_family Family

10/10

Exceptional

07 Oct 2019

Verified traveler

Good location, spacious rooms. Very helpful staff!

Leisure Partner

10/10

Exceptional

06 Oct 2019

Khrissi

This place was absolutely wonderful! Clean, safe, and just so comfortable!

Leisure Family

10/10

Exceptional

01 Oct 2019

Jonathan

Great location for proximity into the city centre and great value for money. Check-in and check-our were easy and having access to a lock box to leave keys in when we went out made a big difference

Friends_and_family Friends

10/10

Exceptional

28 Sep 2019

Verified traveler

Property was a lot smaller than it looked in photos but spotless and still had everything you could need for a short stay.
Staff very friendly and helpful.

Leisure Partner

10/10

Exceptional

24 Sep 2019

Christine

e is so close to old town and convenient location. Easy to find good cafes and restaurants. Hotel staff were very helpful to arrange tours to salt mine & Auschwitz-Birkenau as well as airport transportation. Highly recommend

Leisure Friends

8/10

Excellent

18 Sep 2019

Verified traveler

Location very convenient

Partner

10/10

Exceptional

10 Sep 2019

Verified traveler

Absolutely amazing, great location and solid price

Friends_and_family Friends

8/10

Excellent

08 Sep 2019

Verified traveler

Excellent location, good and very prompt and friendly communication, nicely renovated building. Drawbacks: a little loud at night, on a street with lots of bars and restaurants around the corner, and the kitchenette could have been a little better equipped. Otherwise great shower, nice bed, will use it again.

Business Self

6/10

Pleasant

25 Aug 2019

Verified traveler

Very uncomfortable foldout couch bed, but other than that the place was fine

8/10

Excellent

02 Aug 2019

Verified traveler

We liked almost everything about the place, especially its proximity to Krakow Old Town. It's better for light travelers, as the building doesn't have elevators.

Leisure Partner

10/10

Exceptional

17 Jul 2019

Verified traveler

Great place in a great location

Really good stay comfy bed which is the main thing and lovey and clean in a brilliant location for the main square and very close to shops etc only downside was there’s lots of stairs but I’m starting the odv as it is an apartment just something worth bearing in mind.

Business Friends

10/10

Exceptional

03 Jun 2019

Connie

Friendly staff. Very clean apartment. Driver who picked us up at airport (which we arranged through apartment staff) was lovely and helped us book a tour of the salt mines. Apartment located less than 5 minute walk from main square. Would definitely recommend.

Friends

6/10

Pleasant

03 Jun 2019

Verified traveler

Great location and very clean. Room was not as pictured and much smaller than expected. As the room was in the basement it was extremely hot with hardly any natural light. Too close to reception which was noisy in the mornings. I would not stay again unless air conditioning was installed.

Leisure Partner

10/10

Exceptional

03 Jun 2019

Dylan

The Krakow Find of the year

If you are reading this looking for negatives or reasons not to go... well there arent any.. we cannot recommend this apartment complex enough... but if you are going to struggle with stairs ask for a lower floor..
They are well run and maintained apartments in a great location with very high standards .. spotless and faultless... highly recommmended

Partner