Name: Hotel Stary
Address: Szczepanska, 5, Krakow, 31-011, PL

10/10

Exceptional

04 Aug 2026

Martin

Excellent

10/10

Exceptional

29 Jul 2026

noah

Amazing hotel, and great location

10/10

Exceptional

19 Jul 2026

Christine

We enjoyed the location, amenities and staff.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Edward

Beautifully presented hotel combining old and new in a very tasteful manner. Excellent location very close to the market square with great views from the rooftop terrrace

Partner

8/10

Excellent

15 Jul 2026

Marek

The public areas of the hotel are very impressive, but the suite we had was somewhat disappointing. The room was very large but quite stark. The lighting was poor and there was not much of a sitting area, with just an uncomfortable sofa. There was no dressing table and no mirror. The pillows were too soft, with no others available in the room, and the quilt was too small for the bed.
The bathroom was a major disappointment. The basin was cut into a large marble slab but was very shallow and had no stopper. There was nowhere convenient to hang hand towels. The large mirror above the basin was illuminated on one side, only, which made shaving difficult and make-up (for my wife) impossible. The magnified part of the mirror was at chest height, so pretty unusable. There should have been two basins and well illuminated mirrors.

Partner

10/10

Exceptional

12 Jul 2026

angela

Hotel is in a great place , just off the main square where there are plenty of eating /drinking places. Hotel was quiet, plenty of room in the bathroom/bedroom, lovely comfortable bed and it was nice to have a couple of comfortable chairs to sit in to read etc. Didn’t use the restaurant/bar facilities. Staff went over and above with regards to service, reception/house keeping etc. I did not use the massage facilities but used the pool which was lovely, when I return to krakow I will most certainly book Hotel Stary again. Thank you hotel stary for a lovely stay

Partner

10/10

Exceptional

08 Jul 2026

Mark

Lovely

Friends

10/10

Exceptional

28 Jun 2026

Hannah

Great location for exploring the city! The spa/pool was an added bonus.

Partner

10/10

Exceptional

19 Jun 2026

Sandra

Beautiful, historic hotel. Would stay again!

Friends_and_family Friends

8/10

Excellent

14 Jun 2026

Elisabeth

Amazing spa!

Friends

10/10

Exceptional

12 Jun 2026

Deborah

A lovely experience! We enjoyed the unique room and spa. Great staff. Highly recommend!

10/10

Exceptional

09 Jun 2026

victoria

Had a lovely three night stay, hotel was perfect and a fantastic location.

Family

10/10

Exceptional

01 Jun 2026

Stephen

Excellent location and very clean. The breakfast was also much better than regular hotel breakfasts.

Family

10/10

Exceptional

07 May 2026

Graeme

Fantastically stylish, wonderfully located, a truly unique.

10/10

Exceptional

05 May 2026

Katherine

Beautiful hotel, friendly staff, great breakfast

10/10

Exceptional

30 Apr 2026

Lynne

the rooms were spacious and wonderful, tho a bit dark. I loved the bed. The meals I had there were quite good, tho the breakfast a bit expensive for the limited amount I ate. The staff were all quite friendly and helpful

Business

10/10

Exceptional

20 Apr 2026

Megan

Lovely room with espresso coffee maker. Friendly staff and lovely spa facilities.

Self

10/10

Exceptional

31 Mar 2026

Mark

The hotel was really well appointed, and the staff was both very friendly and helpful.

Friends

10/10

Exceptional

23 Mar 2026

Amy

Stunning hotel, really great location

Partner

10/10

Exceptional

16 Mar 2026

James

If you are visiting Kraków and want a hotel that truly feels exceptional, Hotel Stary delivers on every level.

From the moment you enter, the design sets the tone. The interiors blend historic stone, glass, and contemporary furnishings with effortless sophistication. Every detail feels intentional, and the rooms are wonderfully comfortable. The linens alone deserve mention—soft, luxurious, and the kind that make slipping into bed feel like a reward after a long day exploring the city.

What truly sets Hotel Stary apart, however, is the remarkable spa and gym hidden in the historic stone cellars beneath the hotel.

The pool is spectacular, framed by vaulted brick ceilings and atmospheric lighting. A lap current allows you to swim continuously, while fountains add a calming element to the water.

The wellness area also includes a salt cave, dry sauna, wet steam sauna, and a beautifully equipped gym—all designed within the dramatic medieval architecture of the building.

It’s rare for a city hotel to combine this level of design, comfort, and spa experience so seamlessly. Hotel Stary manages it effortlessly, creating a stay that feels both luxurious and deeply relaxing. A truly memorable place to stay in Kraków.

10/10

Exceptional

06 Mar 2026

Javier

Excellent

Self

10/10

Exceptional

06 Mar 2026

Elizabeth

Spacious room in the new wing. Large bathroom with good hot water pressure and nice body care products. Spa is a nice feature although no actual spa - just saunas and pool. Excellent location in the old town.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Sarah

The hotel was perfectly located and absolutely stunning. The pool and spa area was incredible - so atmospheric!
The only downside was that the rooftop bar was not open, even though this was not mentioned in the hotel description, so we weren't able to appreciate the stunning views.

Partner

10/10

Exceptional

04 Feb 2026

hayley anne

Very peaceful, spa is gorgeous, staff very professional, perfect location

Leisure Self

10/10

Exceptional

30 Jan 2026

Darren

Friendly staff, clean good sized room and great hotel location

10/10

Exceptional

18 Jan 2026

Verified traveler

Location, Spa, cleaning,

Partner

10/10

Exceptional

14 Jan 2026

Eva-Maria

Lovely rooms, very clean - only issue was: we booked the rooms at the same time but we were on different flloors. (We did notice there were other twin rooms on the same floor)

Friends_and_family Friends

10/10

Exceptional

13 Jan 2026

Corey

Perfect

Leisure Partner

10/10

Exceptional

04 Jan 2026

Magdalena

Wszystko było ok, śniadania bardzo dobre z dużym wyborem.

8/10

Excellent

31 Dec 2025

Carla

The hotel and facilities especially the spa were amazing. We really enjoyed our stay. The only thing that let it down were the pillows they were so soft it was uncomfortable.

Partner

10/10

Exceptional

04 Dec 2025

Enrique

Excellent facilities overall. Very interesting mix of old and modern. Beautifully restored.

A couple of inconsistencies:
1) the room had Nespresso coffee pods without the machine and a boiler for water without instant coffee. After several attempts at getting coffee, they retrieved the pods and brought instant coffee.
2) WiFi is unstable in certain rooms.

Friends_and_family Friends

8/10

Excellent

04 Dec 2025

Laura

The staff were all extemely polite spotless room

8/10

Excellent

23 Nov 2025

Jonathan

Property was unique and very well kept.
Rooms were clean and staff very friendly.
I would recommend purchasing breakfast with room in advance, otherwise it’s 115 Zloty

10/10

Exceptional

19 Nov 2025

nathan

Hotel was great - super clean, very comfortable, beautifully decorated with great amenities.

Business

10/10

Exceptional

14 Nov 2025

Zenya

Hotel was beautiful and spotless, room was far bigger than expected and had everything we could need. Spa was lovely and peaceful, we were the only guests in there when we visited.

All staff were friendly and really helpful. Would definitely recommend.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Amy

The room was lovely and clean and the spa was brilliant!

Partner

10/10

Exceptional

01 Nov 2025

Steven

Really nice clean well located hotel

Friends_and_family Friends

10/10

Exceptional

29 Oct 2025

Natalie

Lovely room's with fabulous views of St Marys church.
Staff very friendly

Leisure Family

10/10

Exceptional

26 Oct 2025

Sarah

I absolutely loved this hotel.
Our stay at the Stary Hotel was nothing short of exceptional.
The hotel is in the heart of Kraków’s Old Town, just steps away from the Main Square and is surrounded by charming streets, historical landmarks, and vibrant cafés - yet it remains a peaceful and elegant retreat from the bustle outside.
The hotel’s spa and wellness area is located beneath the historic building and is absolutely stunning - a true hidden gem. There are two adjoining pools, a sauna and steam room which create a tranquil atmosphere that feels wonderfully indulgent after a day of exploring the city.
Our room was very spacious, impeccably clean, and beautifully designed - a perfect balance between modern comfort and traditional charm. The furnishings and finishes were luxurious and warm - my only complaint would be not enough lighting.
Every member of staff we encountered was polite, professional, and genuinely eager to ensure we had everything we needed from maps and umbrellas to taxis and tours. Their hospitality added a personal touch that made us feel truly welcome.
Stary Hotel is the ideal choice for anyone wanting to experience Kraków in style and comfort. It’s a flawless combination of history, luxury, and exceptional service - would highly recommend.

10/10

Exceptional

13 Oct 2025

Alan

Hotel in the centre of the Old Town. Perfect location. Rooms have old world charm with modern amenities.

Leisure

10/10

Exceptional

02 Oct 2025

Nir

Very nice experience

Leisure Partner

8/10

Excellent

21 Sep 2025

Nancy

The location is excellent, tucked away about half a block from the main square, so it was very quiet. My room was missing some things I would have appreciated: coffee in the room, a better lighting arrangement, a shower easier to use, hooks on the walls for hanging things.

6/10

Pleasant

21 Sep 2025

Elisabeth

Mixed bag

The Reception area and spa were great but the rooms not so much. We asked to change rooms as our first room looked out on to a brick wall only a few feet away. The second room was better but so dark. The lighting was very bad. The housekeeper had to use the torch on her phone to see the floor. There was only one pillow each and that was thin and empty. Nowhere to hang towels. It was, however, very clean and a good size. The hotel itself is very well located in the square. The staff were friendly, especially the young chap on reception and the breakfast staff. Overall it was fine but not the “amazing” hotel it purports to be.

Partner

10/10

Exceptional

15 Sep 2025

Sergay

Stylish and chic. Rooftop is amazing. Room was large and very nice but a bit dark. Breakfast staff were a bit slow. Gym was hot and limited. But I really enjoyed my stay here.

Leisure Partner

8/10

Excellent

15 Sep 2025

karen

Ideas from an Americao

The chair and bed are low. Could have some type of creamer. While I appreciate the nespresso instant coffee would be good. Put Electrical outlets by bed and existing ones higher along the wall.

Friends_and_family Friends

10/10

Exceptional

14 Sep 2025

Julie

Everything exceeded expectations.
Had a fantastic stay in Krakow.

Leisure Partner

10/10

Exceptional

12 Sep 2025

Michael

Great location more or less right on main square. Pool sauna etc stunning. All staff friendly and hotel oozed quality

Partner

6/10

Pleasant

07 Sep 2025

Nicola

Nice hotel, not sure worth the money.

Avoid staying in a room on 5th floor, it’s under the roof bar- hear chairs tables scraping late into night and early morning if the are prepared for events.
Restaurant/ communal areas lack any atmosphere/ not just lack of people but think how space is used.
Breakfast very basic / poor service. Especially bad experience if there is an event in hotel and breakfast place taken up by them. Avoid paying the super high charge use the nice cafe right next door with a great choice of food and different coffees.
Gym made up mainly of cardio machines/ no benches / weight machines and situated right in middle of spa.

Plus side, staff really friendly/ lots of students that do best they can.
Pool lovely as is sauna/ steam area
Food in main fine dining restaurant was really good, shame that we were the only ones there.
Excellent location - right in square / although does mean there is a lot of noise at night.

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Edward

Great hotel

10/10

Exceptional

31 Aug 2025

Daniel

GPS routed incorrectly and staff when beyond to help. Much appreciated. 5* rating all around.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Clayton

Great Stay! Mid-evil feel

Great spot with a lot of charm. The place gives a mid-evil feel and is worth the price. I recommend.

Self

10/10

Exceptional

22 Aug 2025

Eva

Characteristic, unique furnishings!

10/10

Exceptional

09 Aug 2025

NILAN

Amazing property in an amazing location with amazing staff !!!!

Leisure Partner

10/10

Exceptional

07 Aug 2025

Sylvia

The hotel was absolutely stunning. The rooms were very nice, beds super comfortable, and the attention great. My only complaint would be the gym, its sub par. While hotel gyms are not great, I would have at least expected a bench.

6/10

Pleasant

29 Jul 2025

Monica

The hotel is amazing but the breakfast restaurant staff is so inattentive and rude. You literally have to go and find people to place order, keep finding them if you need anything but they are quick to appear to teach you that you can’t get your own hot coffee. God forbid you want to send your dish back…
5 stats hotel should also include 5 star service.

10/10

Exceptional

24 Jul 2025

Anna

Wonderful hotel with a beautiful aesthetic and kind staff !

Leisure Family

10/10

Exceptional

19 Jul 2025

Kirsty

Beautiful hotel, amazing locaton

What a beautiful hotel. We stayed on the 5th floor. Location is right off the main square. Pool was wonderful after a day sightseeing. Only down side was WiFi was very poor in the part of the hotel we were in. Not sure if it’s better elsewhere in the newer bit of the. Hotel.

Friends_and_family Friends

8/10

Excellent

15 Jul 2025

Michael

Amazing place, facilities and location are excellent, food is good also. The only issue we had was noise, the bells of the church going every hour and then a bit of music afterwards and also just noise from inside the hotel could hear people talking loudly early in the morning.

Partner

10/10

Exceptional

12 Jul 2025

Daniel

Amazing staff, great breakfast, lovely spa and a great location for exploring the old town

Leisure Partner

10/10

Exceptional

10 Jul 2025

Georgina

Best hotel in Krakow

Excellent - Best hotel we've been to. The pool is supper cool and spa facilities were great. The only thing that could make it better would be a slightly firmer bed and pillows.

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Benjamin

The room was quite large and clean- with a king sized bed. Cleaning service was impeccable and the air conditioning kept the room a nice temperature. Rooftop bar offered great small bites and a perfect view of the main square. The pool was gorgeous and the salt room was a great amenity.

Leisure Self

10/10

Exceptional

03 Jul 2025

Susanna

Nice hotel in old town

Nice hotel in old town.
The hotel staff is very helpful and does everything that we asked for.
But for a five stars hotel there are small things that are annoying, like the lack of a coffee machine or a kettle for making tea.

Partner

10/10

Exceptional

24 Jun 2025

Christopher

Elegant hotel right in the heart of Old Town Krakow. Room was very nice and perfect for a couple. Be sure to check out the rooftop bar for a great view of the surroundings

Leisure Partner

10/10

Exceptional

22 Jun 2025

Jakub

Absolutely beautiful hotel in a prime location! The hotel bar served great drinks and has amazing nighttime views of the Stary Rynek!

Leisure Partner

10/10

Exceptional

17 Jun 2025

Ewa

Nice place to stay near the Main Square. The staff was very friendly, polite, and professional. The room was spacious and clean. I would stay there again.

Leisure Family

8/10

Excellent

15 Jun 2025

Luis Roberto

It shines in almost every aspect with huge spaces and very clean but there's nowhere to hang a hand towel close to sink or shower and other design flaws like having to stand from bed to turn the overhead lamp off... Or maybe it was me?... Location is excellent close to everything in a very quiet side street...

Leisure Family

10/10

Exceptional

14 Jun 2025

Lucinda

10/10. Stay here.

Leisure Partner

10/10

Exceptional

10 Jun 2025

Susan

The old world feel, and awesome grotto pool were amazing

Leisure Partner

10/10

Exceptional

09 Jun 2025

Helen

Beautiful hotel, very relaxing, spa was beautiful ,we had a massage which was amazing. So close to all amenities. Definitely recommend this hotel

Leisure Family

10/10

Exceptional

07 Jun 2025

Anisha

This property, the location, the spacious rooms and the excellent staff

10/10

Exceptional

30 May 2025

AGNIESZKA

Everything on this hotel was exceptional,I would rate it 10/10.The pool was unbelievable,like swimming in the cellar underground in the heated water .Great experience.Room and bathroom was also beautiful.

Leisure

10/10

Exceptional

29 May 2025

Laura

Hotel was fabulous! The staff are really accommodating and friendly. I will definitely stay here again and highly recommend to stay here. Also had one of the best massages with Julia! She is amazing!

Business Self

10/10

Exceptional

27 May 2025

Geraldine Mary

Lovely rooms. Pool and steam and sauna good. Breakfast amazing. Great location just off Main Square

Leisure Family

8/10

Excellent

24 May 2025

Chris

Great location and large room. Bed firm. Breakfast good, but a bit chaotic when the supervisors off . Staff need a touch more training. Corporate functions on most days. Good view from the roof top bar, but it lacks atmosphere. A few more plants would help. It’s all too bland, stark and grey. We didn’t use the pool and spa. Breakfast box in place of one breakfast was excellent. Reception staff good. Room well cleaned. Shower extremely slippery and bathroom too dark. Little atmosphere in the ground floor bar, but then many hotels struggle to get people in to their bars. Overall a good hotel, but lacks polish. Aimed more at the corporate market.

Leisure Partner

10/10

Exceptional

22 May 2025

Carl

Great hotel, and great location

The hotel was great, and the spa & workout. Room was amazing.

Friends_and_family Family

10/10

Exceptional

21 May 2025

Blair

We had a great stay here and really enjoyed the spa. Would definitely recommend and also stay again.

Leisure Partner

10/10

Exceptional

19 May 2025

Claudia

A beautiful hotel with lots of character. We loved the spa area and it was always quiet when we went! We felt some of the staff could have been friendlier and we felt that minimal information was given on check in. I do find it strange that there are no tea or coffee facilities in the room. We would still recommend the hotel though as the room was huge with a lovely balcony and the spa is definitely worth a visit.

Leisure Family

6/10

Pleasant

03 May 2025

NILAN

The only issue I had was the check-in process.
The online pre-checkin was an absolute waste on time and not worth bothering with as the reception staff still a thousand questions when you arrive for ID, baking confirmation.....etc

Leisure Partner

10/10

Exceptional

25 Apr 2025

Irene

Beautiful hotel, wonderful location

Leisure Self

10/10

Exceptional

18 Apr 2025

Tara

This hotel is beautiful the perfect mix of historic with modern amenities. Walking distance to so many bars and restaurants. The pool is very cool! Enjoy a drink from roof top terrace overlong the square. Highly recommend this hotel

Leisure Partner

8/10

Excellent

15 Apr 2025

DANIEL

Stylish hotel with rooftop bar and swimming pool in the medieval basement. In the heart of the old town. Only thing missing was tea/coffee making facilities in the room

10/10

Exceptional

14 Apr 2025

carl

AMAZING hotel

Amazing decor. Very spacious with high ceilings. Best location! Its worth it!

10/10

Exceptional

07 Apr 2025

Alastair

Hotel Stary was a fantastic hotel in a perfect position in the centre of Krakow. The staff were very helpful and accommodating.
Only change I would make is to have tea and coffee making facilities in the room. Thank you for a fantastic stay.

Leisure Partner

10/10

Exceptional

01 Apr 2025

Michael

10/10 Attention to details

This hotel was absolutely fantastic and we travel a lot. The building is of course outstanding, but more important was attention to detail from all of the staff. (Food was fab too). 100% come back when i return.

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

Robert

We stayed at this property for six nights and had a wonder stay. The location of the hotel is perfectly situated - adjacent to the old town square with tons of dining, shopping and sightseeing all within a few steps of the hotel doors. The rooms were quite spacious, very clean and comfortable.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Verified traveler

Beautiful hotel and perfect location

Leisure Partner

10/10

Exceptional

18 Mar 2025

Helen

Stylish hotel in a great location

10/10

Exceptional

06 Mar 2025

Ewa

Fantastic hotel with a beautiful interior and spacious rooms. The SPA facilities are charming and atmospheric, making for a truly relaxing experience. The massage was incredible — a big thank you to the gentleman with the magic touch! All the staff were exceptionally polite and helpful. And the baked-in-house cake my husband ordered for my birthday was absolutely delicious.

Leisure Family

10/10

Exceptional

03 Mar 2025

DALMACIO

Splendid and very satisfying stay. Highly recommended place.

Leisure Partner

8/10

Excellent

17 Feb 2025

kevin

Hotel and location perfect, slightly rude staff who forget to book our airport transportation as requested, no tea coffee making facilities in the room which is disappointing for a five star property.

Leisure Friends

8/10

Excellent

05 Feb 2025

Justine

Fantastic hotel so close to square friendly staff and very helpful.. spa was an added bonus really nice and breakfast was great .. would highly recommend 😊

Partner

10/10

Exceptional

01 Feb 2025

MICHAEL

Excellent hotel and staff were exemplary. Spa facilities excellent

Leisure Self

10/10

Exceptional

28 Jan 2025

Alan

Absolutely amazing stay in a beautiful hotel. Staff were very helpful and we will definitely be returning.

Partner

10/10

Exceptional

19 Jan 2025

Vibeke

Absolutely top notch hotel. Better than any other similar rated establishment. The interior is stunning and you get a true sense of this being a restored historical place. The wellness centre in the basement is amazing. The staff was amazing - courteous, friendly. The only things I would have preferred was tea and coffee making facilities in the rooms and extr pillows available, but Im sure I could have asked for that. Restaurant is expensive. Will most certainly go there again on my next stay at Krakow

Leisure Family

10/10

Exceptional

13 Jan 2025

Olivia

Exceptional

Beautiful, understated hotel. High design, quality and exceptional attention to detail. The ONLY thing we noticed was the lack of sound insulation. You can hear conversations and bathrooms next door very clearly so just bring some earplugs if you’re a light sleeper. Everything else about the property (spa, interior design and location, to name a few) make up for this one tiny detail. We’ve already recommended the hotel to a friend and we already have plans to return.

Partner

8/10

Excellent

05 Jan 2025

Mark

Convenient location in the old town

The hotel is in excellent location.
The staff is friendly and accommodating.
There are few points that need improvement. First, we found the room being too dark. No coffee/tea maker in the room. Also, no convenient outlets for charging phones. When we asked, they brought us an extension.
It did not feel like a 5-star hotel.

Partner

10/10

Exceptional

28 Dec 2024

Marc

Five Stars for Stary

A beautiful hotel, with an excellent onsite restaurant and great breakfast. Also, they have a wonderful pool, sauna, steam room and spa. Highly recommended if you want to be in the heart of Kraków’s vibrant Old Town.

Partner

10/10

Exceptional

12 Dec 2024

John Robert

Wonderful hotel with excellent amenities. Enjoyed use of the swimming pool which was very refreshing after a long day touring the sites

Leisure Partner

8/10

Excellent

07 Dec 2024

Juan Manuel

This property is located increadibly close to the Christmas market and beautifully located near many attractions in Krakow. The hotel restaurant is delicious and the bar makes great drinks.

The only negative is that the walls are a bit thin and the noice from the hallway can be heard very easily from the room.

Leisure Friends

10/10

Exceptional

25 Nov 2024

Mary

Rooms were nice and spacious and staff was very nice and helpful. Great location.

Friends_and_family Family