CryptoTraveler
cryptotraveler

Show prices in

Choose a currency for your trip.

More currencies

More crypto

Prices refresh when you change currency.

Find your next stay

Hotel Unicus Palace Old Town - Destigo Hotels

Krakow · Poland

Slawkowska, 13View location

9.6/10Excellent329 Reviews
Cleanliness9.8/109.8
Service9.6/109.6
Comfort9.6/109.6
Condition9.6/109.6
Amenities9.2/109.2
See all ratings
Check availability Pay with crypto or card
  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Unicus Palace Old Town - Destigo Hotels

Located in Krakow, the 5-star Hotel Unicus Palace offers non-smoking rooms with free WiFi and city views, just 1. 4 km from the National Museum of Krakow. Guests can enjoy a 24-hour front desk and tour-booking services.

Each air-conditioned room features a desk, coffee machine, minibar, safe, flat-screen TV, and a private bathroom with a shower. A buffet or à la carte breakfast is available. Nearby attractions include Town Hall Tower, Main Market Square, and Cloth Hall. John Paul II International Kraków–Balice Airport is 15 km away.

Read more about this hotelShow less

A stay at Hotel Unicus Palace Old Town - Destigo Hotels places you in the heart of Kraków, a short 3-minute walk from Main Market Square and within 4 minutes by car from Wawel Castle.

This luxury hotel is 8.4 mi (13.4 km) from Wieliczka Salt Mine and 0.1 mi (0.2 km) from Florianska Street. Treat yourself to a stay in one of the 36 guestrooms, featuring heated floors and flat-screen televisions. Your bed comes with down comforters and premium bedding.

Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Private host property Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately PLN 99 for adults and PLN 50 for children
    • Airport shuttle fee: PLN 150 per vehicle (one-way, maximum occupancy 3)
    • Airport shuttle fee per child: PLN 150 (one-way)
    • Self parking fee: PLN 120 per day
    • Pet fee: PLN 50 per pet, per night
    • Service animals are exempt from fees
    • Crib (infant bed) fee: PLN 60 per stay
    • Rollaway bed fee: PLN 150.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Polish

Nearby attractions

Historical Museum of Krakow 0.2 km / 0.1 mi
Florianska Street 0.2 km / 0.1 mi
Krzysztofory Palace 0.2 km / 0.1 mi
Planty Park 0.2 km / 0.1 mi
Czartoryski Museum 0.2 km / 0.1 mi
Wyspianski Museum 0.2 km / 0.1 mi
Main Market Square 0.3 km / 0.2 mi
Jan Matejko House 0.3 km / 0.2 mi
Cloth Hall 0.3 km / 0.2 mi
Gallery of 19th Century Polish Art in Sukiennice 0.3 km / 0.2 mi
Town Hall Tower 0.3 km / 0.2 mi
Lost Souls Alley 0.3 km / 0.2 mi
Royal Road 0.3 km / 0.2 mi
Rynek Underground 0.3 km / 0.2 mi
Muzeum Kata 0.3 km / 0.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 36
  • Number of floors (main building): 4
  • Single rooms: 6
  • Suites: 3
  • Apartments: 2
  • Accessible rooms: 1
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
Show 45 more facilities & services
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Entertainment Area
  • Small pets allowed (under 5 kg)Extra charge
  • Small pets allowed (under 5 kg) not available in all roomsExtra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Transfer serviceExtra charge
  • Secure parkingExtra charge
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Room service
  • Laundry serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Concierge
  • Luggage room
  • Dining area
  • Electric kettle
  • Towels and bed linen
  • Non-smoking area
  • Air conditioning in Restaurant
  • Breakfast room
  • MassageExtra charge
  • Breakfast
  • Breakfast buffet
  • Breakfast served to the tableExtra charge
  • Hot breakfast
  • Gluten-free meals
  • Vegetarian meal
  • Vegan meal
  • Deposit on arrival
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 42 m²SUI.ST
    SUITE STANDARDPhoto unavailable15 photos

    Room overview

    Non-smoking room
    Room size
    42 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Satellite TV
    • Smoke detector
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • Minibar
    • Internet access
    • TV
    Show all 25 amenities
    • Direct dial telephone
    • Hairdryer
    • Bathroom: 1
    • Housekeeping
    • Soundproof room
    • Towels and bed linen at surcharge
    • Toiletries
    • Desk
    • Bathrobes
    • Centrally regulated air conditioning
    • Central heating
    • Safe
    • Living room: 1
    • Wi-fi
    • Wake-up service
    • Slippers
    • Turndown service

    Facilities with extra charge

    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Unicus Palace Old Town - Destigo Hotels

    SUITE STANDARD

    Room photos

    15 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    42 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Room amenities

    • Satellite TV
    • Smoke detector
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • Minibar
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathroom: 1
    • Housekeeping
    • Soundproof room
    • Towels and bed linen at surcharge
    • Toiletries
    • Desk
    • Bathrobes
    • Centrally regulated air conditioning
    • Central heating
    • Safe
    • Living room: 1
    • Wi-fi
    • Wake-up service
    • Slippers
    • Turndown service

    Facilities with extra charge

    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 30 m²DBL.SU
    DOUBLE SUPERIORPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Internet access
    • Minibar
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Bathroom: 1
    • Hairdryer
    Show all 24 amenities
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • Safe
    • Turndown service
    • Wake-up service
    • Wi-fi
    • Central heating
    • Direct dial telephone
    • Satellite TV
    • TV
    • Towels and bed linen at surcharge
    • Soundproof room
    • Housekeeping
    • Smoke detector

    Facilities with extra charge

    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Unicus Palace Old Town - Destigo Hotels

    DOUBLE SUPERIOR

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Room amenities

    • Internet access
    • Minibar
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Bathroom: 1
    • Hairdryer
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • Safe
    • Turndown service
    • Wake-up service
    • Wi-fi
    • Central heating
    • Direct dial telephone
    • Satellite TV
    • TV
    • Towels and bed linen at surcharge
    • Soundproof room
    • Housekeeping
    • Smoke detector

    Facilities with extra charge

    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM QUEEN BEDDOUBLE • PREMIUM QUEEN BEDDBL.PI-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Unicus Palace Old Town - Destigo Hotels

    DOUBLE PREMIUM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXE • 1 Bedroom • 37 m²DBL.DX
    DOUBLE DELUXEPhoto unavailable19 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Central heating
    • Bathrobes
    • Desk
    • Toiletries
    • Turndown service
    • Wake-up service
    • Wi-fi
    • Safe
    Show all 23 amenities
    • Towels and bed linen at surcharge
    • Bathroom: 1
    • Hairdryer
    • TV
    • Soundproof room
    • Housekeeping
    • Smoke detector
    • Satellite TV
    • Slippers
    • Internet access
    • Minibar
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Unicus Palace Old Town - Destigo Hotels

    DOUBLE DELUXE

    Room photos

    19 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Room amenities

    • Central heating
    • Bathrobes
    • Desk
    • Toiletries
    • Turndown service
    • Wake-up service
    • Wi-fi
    • Safe
    • Towels and bed linen at surcharge
    • Bathroom: 1
    • Hairdryer
    • TV
    • Soundproof room
    • Housekeeping
    • Smoke detector
    • Satellite TV
    • Slippers
    • Internet access
    • Minibar
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 22 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable16 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Minibar
    • Cot on demand
    • Turndown service
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Satellite TV
    Show all 28 amenities
    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Sauna
    • Towels and bed linen at surcharge
    • Electric Kettle
    • Wake-up service
    • Wi-fi
    • Safe
    • Individually adjustable heating
    • Central heating
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Unicus Palace Old Town - Destigo Hotels

    DOUBLE STANDARD

    Room photos

    16 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Minibar
    • Cot on demand
    • Turndown service
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Satellite TV
    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Sauna
    • Towels and bed linen at surcharge
    • Electric Kettle
    • Wake-up service
    • Wi-fi
    • Safe
    • Individually adjustable heating
    • Central heating
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMY • 1 Bedroom • 17 m²DBL.EY
    DOUBLE ECONOMYPhoto unavailable21 photos

    Room overview

    Non-smoking room
    Room size
    17 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Smoke detector
    • Soundproof room
    • Children share the bed with parents
    • Housekeeping
    • Satellite TV
    • Slippers
    • Bathrobes
    • Desk
    Show all 24 amenities
    • Toiletries
    • Turndown service
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Safe
    • Central heating
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • Minibar
    • Internet access
    • TV
    • Hairdryer
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Unicus Palace Old Town - Destigo Hotels

    DOUBLE ECONOMY

    Room photos

    21 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    17 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Room amenities

    • Smoke detector
    • Soundproof room
    • Children share the bed with parents
    • Housekeeping
    • Satellite TV
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • Turndown service
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Safe
    • Central heating
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • Minibar
    • Internet access
    • TV
    • Hairdryer
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Unicus Palace Old Town - Destigo Hotels

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LUXURYDOUBLE • LUXURY • 1 Bedroom • 45 m²DBL.LX
    DOUBLE LUXURYPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Mini fridge
    • Tea and coffee making facilities
    • Wi-fi
    • Living room: 1
    • Safe
    • Central heating
    • Centrally regulated air conditioning
    • Ironing set
    Show all 25 amenities
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Satellite TV
    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Wake-up service
    • Towels and bed linen at surcharge
    • Turndown service
    • Bathroom: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Minibar

    Facilities with extra charge

    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Unicus Palace Old Town - Destigo Hotels

    DOUBLE LUXURY

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LX

    Room amenities

    • Mini fridge
    • Tea and coffee making facilities
    • Wi-fi
    • Living room: 1
    • Safe
    • Central heating
    • Centrally regulated air conditioning
    • Ironing set
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Satellite TV
    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Wake-up service
    • Towels and bed linen at surcharge
    • Turndown service
    • Bathroom: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Minibar

    Facilities with extra charge

    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Unicus Palace Old Town - Destigo Hotels

9.6
Excellent
329 Reviews
Cleanliness
9.8 /10
Service
9.6 /10
Comfort
9.6 /10
Condition
9.6 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
14 Jul 2026
adrienne
This is a beautiful hotel with comfortable rooms and beds and a tasty breakfast. The location is ideal centered in the old city with lots around.
Friends_and_family Family
10/10
Exceptional
30 Jun 2026
Lauren
Beautiful hotel in a great location. Staff was extremely friendly and helpful.
Partner
10/10
Exceptional
15 Jun 2026
Mary
Couldn’t have been happier than the choice of this hotel. Excellent location and very helpful and friendly staff.
Partner
10/10
Exceptional
14 Jun 2026
mary
Excellent location.
10/10
Exceptional
03 Jun 2026
Margaret
Ideally positioned near the main square and with good shopping possibilities nearby
Partner
10/10
Exceptional
29 May 2026
Babeth
Beautiful room and great location. Staff very helpful and breakfast is plenty of choices and delicious, good value for money too!
2/10
Poor
24 May 2026
melissa
The property canceled my reservation without letting me and know put me in their sister hotel, which was absolutely terrible. My entire family was staying at the property and they could care less. They overbooked their property using the Expedia app and Expedia contacted them. Their answer to Expedia was basically we don’t care and when I asked them for some sort of compensation financially as I had to sleep in property away from my family, they basically said I don’t care. The manager won’t be back till Monday the day after I checked out.
Do not book this hotel. There are many others in the old town which are better. They do not deserve business as they are liars.
Friends
10/10
Exceptional
24 May 2026
NILAN
Outstanding stay in an outstanding property. Great staff at reception and in housekeeping. Perfect location !!!
Partner
6/10
Pleasant
21 May 2026
robert
Best feature of hotel is its location close to old town

Room was very small but shower was very large
Partner
2/10
Poor
11 May 2026
Neyla
Couldn't check in they sent us to another property. They didn't cover the taxi drive which dropped us off 2 blocks away. As 70 year olds not an easy trek to lug suitcases across cobblestone streets and steps.
Also the hotel they sent us to, hotel experion, had much nicer staff but they tried to put us in a room that was not what we booked thru hotel.com. They gave us another room that was noisy and then had no water because of a flood in another floor. It was very exhausting and inconvenient!
Partner
10/10
Exceptional
06 May 2026
Neil
Breakfast was good. Coffee machine broke our first morning so you black coffee only. But it didn’t stop us enjoying a lovely breakfast each morning
Partner
10/10
Exceptional
28 Apr 2026
Mark
Clean and comfortable hotel with an excellent location.
10/10
Exceptional
21 Apr 2026
Neil
Perfect location only a couple of minutes from main square, but quiet street. Fantastic room with lovely amenities. Good breakfast choices. Lovely staff.
Friends_and_family Family
10/10
Exceptional
20 Apr 2026
Simon Paul
Massive rooms, clean and tidy, the staff couldn’t do more for you you if they tried. Wonderful stay!
Partner
10/10
Exceptional
20 Apr 2026
Sheila
Great boutique hotel. Wonderful location steps away from the main square. We were fortunate enough to see a little parade and the Tauron Marathon passing right in front of our hotel front entrance during our week there. Very helpful staffs and breakfast buffet had very good quality food. My only complaint was in our one bedroom suite, the bedroom overhead light was connected to the living room (where sofa bed was). So either it was all off or all on. Other than that, would stay again.
Family
10/10
Exceptional
12 Apr 2026
Hady
Great hotel right in the heart of everything. We were a 2 minute walk to the main square, with shops, restaurants, cafes and sight seeing abundant to the max. Would def stay here again
10/10
Exceptional
01 Apr 2026
Jackie
Lovely hotel breakfast amazing
Should have a bar open for residents
Friends
8/10
Excellent
23 Mar 2026
Anjela
The hotel is nice in the very good location. The room was spacious
It was very hard to find, because hotel doesn’t have its name displayed in a form that can be seen. I found it very inconsiderate to customers as I had to walk back and forth on the street with luggage and it was stressful.
My room wasn’t ready at 2pm and although 3pm is official check in time, most hotels would have it ready
10/10
Exceptional
22 Mar 2026
Matthew
Top hotel in great location of all the main places to go. A stones throw from the main square. The hotel and rooms were immaculate
Friends_and_family Friends
10/10
Exceptional
14 Mar 2026
Mark
Great location close to the city main square
Friends_and_family Friends
8/10
Excellent
14 Mar 2026
Janet
The separate collapsible bed was very uncomfortable and the air con a little noisy but otherwise excellent
Partner
10/10
Exceptional
09 Mar 2026
Melissa
Outstanding in every way.
10/10
Exceptional
08 Mar 2026
Ellen
Great location, right off of the old town square. Lots of restaurants and shops nearby. Note though that you can’t order an Uber directly to the hotel because it’s in the “historic” / no car zone.
10/10
Exceptional
11 Feb 2026
Bethany
The attention to detail was brilliant, it was my partners birthday and they provided cake, balloons and a letter from the staff for a small fee. We were always greeted by staff at the reception and the room/hotel was spotless and incredibly attentive. Would stay here again and have recommended to all friends and family who are looking at visiting Krakow.
Leisure Partner
10/10
Exceptional
18 Jan 2026
Stephen
Beautiful beautiful hotel
Highly recommend this hotel right in the old town lovely friendly staff
Will definitely be returning here
Friends_and_family Family
10/10
Exceptional
16 Jan 2026
Christine
What a beautiful hotel. The receptionist was welcoming and spoke perfect English. The decor with the mix of old and new was really well done, fresh and spotlessly clean. Nice touches with cups and saucers, iron, safe and a long shoe horn i didn't know I needed in my life until now!! We enjoyed the sauna which was free to use. Brilliant location to explore the old town and elsewhere in Krakow. Would definitely stay here again.
Leisure
10/10
Exceptional
13 Jan 2026
jane
The Unicus Palace is a beautiful hotel. We had a wonderful stay. The rooms were beautiful and the beds were very comfortable. The staff were very helpful going out of thier way to help.
Leisure Family
10/10
Exceptional
01 Jan 2026
Carlos
Hotel common areas and rooms are ready nice and comfortable. Location is ideal and the staff were really kind and helpful. Highly recommend this hotel, it’s a hidden gem of a hotel.
Leisure Family
2/10
Poor
28 Dec 2025
Konrad
Due to an overbooking error on hotel side, we were relocated to a sister property adjacent to Hotel Unicus - Wyndham Grand at Floriańska street. While we accepted this move in good faith, the alternative accommodation provided was entirely unacceptable and failed to meet the basic requirements of our booking.
​
I specifically booked Hotel Unicus on Sławkowska Street for its reputation as a quiet location, free from nightlife disturbances. This was a prerequisite for our stay, as we required a restful night prior to a 5:00 AM train departure.
​
The room we were assigned faced one of the most active nightlife streets in Kraków + trumpet from Mariacka tower was blaring into our room every hour . The windows lacked any effective soundproofing. From 1:00 AM onwards, we were subjected to an unrelenting barrage of noise, including shouting, police sirens, and street altercations.
​Because of the noise levels, we had interrupted 2 hours of sleep in total. This directly undermined the primary purpose of our booking—to depart \"fresh\" for the train station. Instead, we began our journey exhausted due to facility's inability to provide a quiet environment.
Business Partner
10/10
Exceptional
14 Dec 2025
Derek
Very nice and great position for old town. Room 107 superb
Partner
10/10
Exceptional
06 Dec 2025
John
Lovely little hotel with a wonderfully central location and very well appointed!
10/10
Exceptional
03 Dec 2025
Norman
Great location. Very clean. Lovely staff. Excellent breakfast.
Leisure Partner
10/10
Exceptional
30 Nov 2025
Ryan
Absolutely beautiful hotel spotless staff are nice. Could not fault it.
10/10
Exceptional
30 Nov 2025
Angela
Front desk was very nice and helpful. Great location
Leisure Partner
10/10
Exceptional
26 Nov 2025
Devon
Great room, wonderful bed and great staff. Location couldn't have been better. Will definitely return.
Friends_and_family Family
10/10
Exceptional
19 Nov 2025
Krzysztof
Great customer service
Friends_and_family Friends
10/10
Exceptional
03 Nov 2025
Witold
Very clean . Perfect location, close to everything .
Business_and_leisure Family
10/10
Exceptional
02 Nov 2025
Menai
I would highly recommend this hotel. Its location was perfect, just a 2 minute walk to the square.
The room was outstanding and very clean and the staff were very friendly and helpful.
The breakfast was lovely with lots of different options. I would definitely stay here again if I return to Krakow.
Leisure Family
10/10
Exceptional
29 Oct 2025
Amanda
The room was spotless, staff very helpful and location excellent.
10/10
Exceptional
29 Oct 2025
Sarah
Great hotel, fantastic location and gorgeous rooms and lovely breakfast. Would definitely stay there again and recommend.
Friends_and_family Friends
10/10
Exceptional
27 Oct 2025
Chris

Lovely hotel in a great location

Lovely hotel in a great location, comfortable rooms, helpful and pleasant staff. Overall a pleasant stay.
Friends_and_family Family
10/10
Exceptional
22 Oct 2025
Brian
We had a suite on the top floor. Very spacious, modern, clean. The hotel is a renovated palace built in the 17th century.
The breakfast buffet was the best we had while in Europe, in addition to be able to have made to order pancakes , omelets.
Leisure Partner
6/10
Pleasant
18 Oct 2025
Eduardo
It is a very beautiful room and comfy. However, one of the AC was not working properly, staff did everything they could to fix it. Very concerned and polite staff.
Leisure Family
10/10
Exceptional
18 Oct 2025
ARKAN
Great staff, very friendly, welcoming and professional. Thanks
Leisure Family
10/10
Exceptional
13 Oct 2025
MARC
Everything about my stay was perfect. I can’t fault anything about it. I will be back.
Business
8/10
Excellent
10 Oct 2025
Matthew
Lovely breakfast and lots of choices, nice staff and customer oriented. The lady remembered the next day that I wanted oatmilk with my coffee, great service
Partner
10/10
Exceptional
23 Sep 2025
Jaime
Me ha encantado la ubicación, la comida en el desayuno buenísimo,
Self
10/10
Exceptional
19 Sep 2025
Alistair
Clean
Leisure Partner
10/10
Exceptional
19 Sep 2025
Matthew Stephen
There were renovations being carried out which was noisy but apart from that we would definitely return.
Clean and great choice for breakfast.
Leisure Partner
10/10
Exceptional
10 Sep 2025
Zhi
This hotel is in the heart of the old town. It’s super clean and convenient to everything. We really enjoyed our stay.
Leisure Partner
10/10
Exceptional
04 Sep 2025
Matthew H
Nice hotel in a very convenient location.
Leisure Partner
8/10
Excellent
28 Aug 2025
Patrick
Ideal location to walk anywhere in old town Krakow. Close to town Main Square. Easy walk from train station.
Leisure Partner
8/10
Excellent
27 Aug 2025
Donna
No parking - didn't find out you could pay extra to have them park for you until 3rd day. It was a struggle since my husband is mobility impaired. Parking in town is EXTREMELY limited. Also there is a Hotel Unicus close by - we started at the wrong hotel. Our room key quit working every day - minor inconvenience.
Leisure Family
10/10
Exceptional
20 Aug 2025
Luis Miguel
Excelente hotel es un hotel situado en una casona y que modificaron con muy buen gusto el cuarto era grande ya que tenía dos habitaciones y dos baños. Pero sobre todo el personal fue muy amable y servicial. Se encuentra ubicado a dos cuadras de la plaza principal llena de vida y variadas opciones para comer.
Leisure Family
10/10
Exceptional
13 Aug 2025
Firlian L
Excelent!
Leisure Partner
10/10
Exceptional
11 Aug 2025
Gilda
\"Friendly staff, perfect location, and even more beautiful than the photos on Expedia. Truly a 5-star experience!\"
Leisure Family
6/10
Pleasant
04 Aug 2025
Javier
It’s a lie that they have room service.

They do not.

I don’t know what kind of 5 star hotel doesn’t have room service.
Leisure Family
10/10
Exceptional
26 Jul 2025
Cathlyn
We absolutely loved this hotel! We drove in to Krakow in the late afternoon and found the driving in the old city area pretty challenging. The front desk staff were absolutely amazing and helped us get our car parked and took out all of the stress with trying to navigate the streets on our own. The rooms are beautiful and the whole hotel feels clean, modern and the service is just excellent. Breakfast were phenomenal! We walked everywhere from this hotel and totally enjoyed our experience. I would highly recommend this hotel.
Leisure Family
10/10
Exceptional
23 Jul 2025
Rudyphel

A Truly Memorable Stay

I had an absolutely wonderful experience at this hotel. The location is perfect—right in the heart of the old town, with everything just a short walk away.

The free breakfast exceeded expectations, offering a great variety of fresh and delicious options each morning. It was the perfect start to each day.

What truly made the stay special was the staff. Every person I interacted with was warm, welcoming, and genuinely helpful. Their hospitality made me feel right at home.

My room was beautifully decorated, with a luxurious feel throughout. The gold accents and fixtures added an elegant, regal touch that made the space feel extra special. Every detail, from the lighting to the furnishings, was thoughtfully designed and created a truly upscale atmosphere.

I would absolutely stay here again and highly recommend it to anyone looking for comfort, style, and top-notch service.
Friends_and_family Friends
10/10
Exceptional
17 Jul 2025
Nancy

Solo Traveler

This hotel exceeded my expectations. It is nestled in the perfect part of the square and is walking distance to a lot of things! It was clean and kept clean throughout my stay. As a solo traveler I value safety and I felt completely safe. Very cute decor in the room as well. The hotel gave me traditional mixed with contemporary in the best way possible
Self
10/10
Exceptional
14 Jul 2025
Christipher
Perfect
Partner
10/10
Exceptional
13 Jul 2025
Catrin

Prime location and quality

Beautiful quality hotel in prime location with valet parking available which is very handy when travelling with your car.
Great evening meal and breakfast 😍
Partner
10/10
Exceptional
11 Jul 2025
Piotr

In the heart of Old Town

Very good position
Friends_and_family Family
10/10
Exceptional
10 Jul 2025
Neill
Stunning hotel in the old town with easy walking access to restaurants and bars.
Leisure Friends
10/10
Exceptional
09 Jul 2025
Mary
The hotel was excellent great location and next to loads of lovely restaurants
Leisure Partner
10/10
Exceptional
28 Jun 2025
pawel
✅
10/10
Exceptional
27 Jun 2025
A

Amazing

Staff,location and room amazing
Partner
10/10
Exceptional
26 Jun 2025
Amy Lauren
Lovely hotel right in the old town. Area around the hotel nice and quiet.
Leisure Friends
8/10
Excellent
23 Jun 2025
Barbara
The property is absolutely beautiful! Within walking distance the main square and so many great restaurants. The staff and customer service is exceptional. The rooms are beautiful and the beds and pillows are super comfortable. Only downfall is that there is no pool or gym. They do have a partner hotel that offers these amenities down the street for an extra fee. Overall, absolutely beautiful property!
Business_and_leisure Family
10/10
Exceptional
22 Jun 2025
Abdurakhimkhodzha
Beautiful hotel, service can be improved.
Leisure
10/10
Exceptional
19 Jun 2025
jeanette
One of the boutique feel and the personal touch. Location is fantastic.
Leisure Partner
10/10
Exceptional
16 Jun 2025
Luba
Great place, friendly and professional staff.
We booked for one night but decided to stay for one more after, as we felt in love with this place
Leisure Partner
10/10
Exceptional
15 Jun 2025
Peter
Excellent location, two minutes walk to the Old town market square, very well maintained, friendly, knowledgeable and professional staff. I can only highly recommend it.
Business_and_leisure Family
10/10
Exceptional
14 Jun 2025
Helen
Staff on reception always offering help and so friendly
Everything was sparkling clean and modern. Fantastic decor
Partner
10/10
Exceptional
14 Jun 2025
Clare
Was lovely x
Leisure
10/10
Exceptional
13 Jun 2025
Luba
We booked for one night and after stay for couple hours we felt in love with this hotel and location that we decided to book for one more night. Friendly and professional staff, great rooms.
Leisure Partner
10/10
Exceptional
11 Jun 2025
Amanda
The Hotel is in the perfect location with a 2 minute walk to the main square. It has plenty of shops, bars & restaurants as soon as you walk out of the doors of the hotel. The staff are extremely helpful, we messaged the hotel before arriving & requested an airport pickup which was responded to & confirmed within 30 minutes. We booked a deluxe double room which was outstanding. We had the most amazing stay at the hotel & would highly recommend.
Leisure Friends
10/10
Exceptional
05 Jun 2025
Anne
This is a lovely hotel only a minutes walk from the main square. I couldn't fault it.
Leisure Partner
10/10
Exceptional
02 Jun 2025
Mathias
Location excellent
Clean
Staff excellent
Leisure Partner
8/10
Excellent
26 May 2025
Jasmin
It’s a beautiful hotel, once you find it. It’s very hard to find in the middle of a busy and crowded old town street. They need better signs and awnings. The room was beautiful, the staff was lovely and the breakfast was very nice. The lighting in the bathroom is terrible if you plan to do your makeup and hair. It’s so dim you can’t see anything. Nice and quiet,even for being right on the street side. Recommend.
Leisure Partner
10/10
Exceptional
17 May 2025
Steven J

It doesn’t get better than this!

Great location, staff, and breakfast.
Friends_and_family Friends
10/10
Exceptional
09 May 2025
Jack
Very nice hotel, clean and comfortable. Great location and easy access to center of Krakow and great restaurants.
Leisure Family
8/10
Excellent
23 Apr 2025
Katarzyna
Hotel was nice and great location, however AC was extremely loud and we couldn’t sleep with noise
Friends_and_family Family
10/10
Exceptional
19 Apr 2025
Sarah
The hotel was lovely. Staff extremely helpful and friendly. Fantastic location. 5 minutes from most of the main attractions and from the main square which is beautiful. Room had everything we needed; iron and ironing board, kettle, coffee machine, hairdryer. Breakfast was fantastic with a great selection of hot and cold options as well as extras you could order with no extra cost. Would definitely stay again
Leisure Family
10/10
Exceptional
01 Apr 2025
Richard
I travel extensively and this must be the nicest hotel I’ve ever stayed in. The furnishing and decor are modern, clean and faultless. The room is very comfortable and the staff couldn’t be more helpful. This hotel is ideally located for tourist attractions with the Old Town square within a 3 minute walk. I highly recommend this hotel for anyone visiting Krakow.
Leisure Partner
10/10
Exceptional
30 Mar 2025
Karen
The rooms were fantastic, spacious and hotel well located. Cleanliness superb and all staff really friendly.
Leisure
10/10
Exceptional
27 Mar 2025
OSCAR
This a pretty hotel, very well located and convenient for shopping and dining. I gave 5 stars for the VIP access despite not receiving it completely because the staff tried their best to make me happy, room upgrade was not available but they upgraded me two levels and I only paid for one. The customer service was amazing from reception to the restaurant staff, I can't thank them enough, brilliant Hotel 👏
Leisure Self
10/10
Exceptional
25 Mar 2025
LAURA
Extremely good customer service. we were helped by Kamil and Kamil at the front desk. they both took their time to help us with restaurant suggestions, itinerary planning and even weather updates! the location is great. I loved how quiet the room was. would recommend to anyone wanting to visit Krakow.
Leisure Partner
10/10
Exceptional
16 Mar 2025
Lynda
Beautiful hotel in a street leading from main square. The interior of hotel is very pleasing on the eye, a tastefully renovated old palace. I benefitted from a room upgrade and it was faultless, very comfortable and serene. I would not hesitate in recommending Unicus Palace and hope to return one day.
Leisure Self
10/10
Exceptional
02 Mar 2025
Carlos
Everything fine and recently renovated
Leisure
10/10
Exceptional
28 Feb 2025
Joe
Lovely hotel, just as the pictures show. Right by the old town so location is great.
Self
10/10
Exceptional
27 Feb 2025
Rebecca
Amazing gem of a hotel, gorgeously appointed with lovely staff. Small touches, like complimentary coffee and pastries every afternoon, made our stay really special.
Partner
10/10
Exceptional
11 Feb 2025
Verified traveler

Best stay in Old town Krakow

We have been visiting Krakow for many years to stay in old town. This was definitely one of the best places we have stayed over the years. Closer to all amenities. Will definitely be coming again.
Partner
10/10
Exceptional
02 Feb 2025
Molly
This hotel was absolutely perfect for a quick weekend trip to Kraków! The staff was very friendly and the room was very nice and clean. The location was walking distance from the market square. Definitely would stay here again if I return!
Friends_and_family Friends
4/10
Poor
28 Dec 2024
Verified traveler
No Tv or any music in the room .
We had a Best apartment in the hotel
No one was abble to fix it
Lights are in the room only with one switch making impossible to make nice atmosphere. Nice building and location with terrible experience.
Business
8/10
Excellent
17 Dec 2024
Daria
This is a very good hotel. Clearly recently renovated, appliances are new.

Reception employees are excellent. They raise overall the rating of the hotel to me. Polite, accommodating, attentive, kind and approachable, professional and multilingual.

Room functionality was off you can hear what happens in the room next to you: we woke up one night from people having sex. Very clear audio.

Everytime other room occupant close the door, the lamps in our room would shake loudly.

Function for room service/do not disturb didn’t work.

Heat/AC didn’t work properly, always blasting cold air, and if turned off - it would get hot and stuffy quickly.

Mattress was covered with a plastic protectors which makes you sweat, so points taken for that.

Giving this hotel 4 Stars because of location, newly renovated interior, and wonderful employees.
8/10
Excellent
09 Dec 2024
ANTHONY

Wonderful hotel, room not as good as advertised

The hotel and room were amazing. The reception staff were incredibly helpful and polite, and the room was clean and spacious.

My only gripe - we booked a deluxe room which clearly had a sofa and two normal windows judging by the photos on hotels.com, describing also a \"separate sitting area\". We instead had no view through a single slanted window and a pair of armchairs. It didn't ruin our stay.
Partner
10/10
Exceptional
29 Nov 2024
Krzysztof
Everything was perfect. Starting with a very warm welcome at the reception, through professional and very friendly service, and ending with breakfast, which was at the highest level. The room was very luxurious, with a mini bar, with a bathrobe. The bathroom with a free-standing bathtub made the greatest impression. I recommend it.
Partner
10/10
Exceptional
09 Nov 2024
janusz
👏😍👏
Business_and_leisure Family_with_children
10/10
Exceptional
26 Oct 2024
Fabio
Great stay.
Leisure Partner

Location & surroundings

Hotel Unicus Palace Old Town - Destigo Hotels
Slawkowska, 13, Krakow, Poland

Explore the mapShow on GoogleWebsite

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Hotel Unicus Palace Old Town - Destigo Hotels

195 hotel photos