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H15 Palace, a Luxury Collection Hotel
Krakow · Poland
Swietego Jana, 15View location
9.8/10Excellent613 Reviews
Cleanliness10.0/10 10.0
Service9.8/10 9.8
Comfort9.8/10 9.8
Condition10.0/10 10.0
Amenities9.8/10 9.8
See all ratings- Sustainability certification
- Luxury collection
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About H15 Palace, a Luxury Collection Hotel
The 5-star Hotel H15 Luxury Palace is located in the heart of Kraków, a short walk from Florianska Street and Main Market Square. Pamper yourself at the spa with massages, body treatments, and facials, or enjoy the indoor pool, sauna, and fitness center.
Each of the 70 individually decorated guestrooms features a minibar, Smart TV, and complimentary Wi-Fi. Private bathrooms include rainfall showerheads and complimentary toiletries. The hotel offers a restaurant, coffee shop/cafe, and bar/lounge. Cooked-to-order breakfasts are available for a fee.
Additional amenities include concierge services, bicycle tour information, and dry cleaning/laundry services. The hotel also boasts meeting and conference facilities. A roundtrip airport shuttle is available (surcharge applies).
Show less
A stay at H15 Palace, a Luxury Collection Hotel, Krakow places you in the heart of Kraków, a short 3-minute walk from Main Market Square and within 4 minutes by car from Wawel Castle.
This luxury hotel is 8.3 mi (13.4 km) from Wieliczka Salt Mine and 0.1 mi (0.1 km) from Florianska Street. Make yourself at home in one of the 70 individually decorated guestrooms, featuring minibars and Smart televisions.
Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Kraków? This hotel has 1184 square feet (110 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Popular amenities
Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
Green Key (Foundation for Environmental Education)
VIP Access
Private host property
Pets allowed
Pet max weight (per pet) in kg is 10
Pet max weight (per pet) in lb is 22
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 7:00 AM to 10:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
-
Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately PLN 180 for adults and PLN 90 for children
- Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
- Nearby parking fee: PLN 150 per day (656 ft away)
- Pet fee: PLN 200 per pet, per day plus PLN 540 one-time cleaning fee
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Russian
Ukrainian
English
Italian
Polish
Spanish
Nearby attractions
Florianska Street
0.1 km / 0.1 mi
Czartoryski Museum
0.1 km / 0.1 mi
Royal Road
0.1 km / 0.1 mi
Planty Park
0.2 km / 0.1 mi
Florian's Gate
0.2 km / 0.1 mi
Jan Matejko House
0.2 km / 0.1 mi
Main Market Square
0.3 km / 0.2 mi
Kraków Barbican
0.3 km / 0.2 mi
Lost Souls Alley
0.3 km / 0.2 mi
Historical Museum of Krakow
0.3 km / 0.2 mi
Krzysztofory Palace
0.4 km / 0.2 mi
St. Mary's Basilica
0.4 km / 0.2 mi
Cloth Hall
0.4 km / 0.2 mi
Rynek Underground
0.4 km / 0.2 mi
Gallery of 19th Century Polish Art in Sukiennice
0.4 km / 0.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2019
- Year of most recent renovation: 2020
- Twin rooms: 22
- Junior suites: 9
- Suites: 2
- Superior rooms: 36
- Accessible rooms: 1
- hotel
- American Express
- JCB
- Diners Club
- MasterCard
Show 46 more facilities & services
- Visa
- Maestro
- Visa Electrón
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Entertainment Area
- Small pets allowed (under 5 kg)Extra charge
- Car parkExtra charge
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Valet parkingExtra charge
- Room service
- Air conditioning in public areas
- Smoke detector
- Lift access
- Concierge
- Gym
- Electric kettle: 1
- Towels and bed linen
- Restaurant
- Banquet hallExtra charge
- Air conditioning in Restaurant
- Breakfast room
- Conference room
- Meeting room
- Projector
- Printer
- Sauna
- Massage
- Spa centre
- Green Key (FEE)
- LGTBIQ friendly
- Deposit on arrival
- Early Check-inExtra charge
- Early departure
- Identification card at arrival
- Non-smoking establishment
- Minimum check-in age: 18
- Single-Use Plastic Free
- Cycling / mountain biking
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN CLASSICTWIN • CLASSICTWN.AS
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
TWIN CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: TWN.AS
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BEDDBL.AS-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
DOUBLE CLASSIC KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.AS-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARD • 49 m²SUI.ST
Room overview
Non-smoking room- Room size
- 49 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
SUITE STANDARD
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 49 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Room amenities
- Wi-fi
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE TWO BEDSJUNIOR SUITE • TWO BEDSJSU.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
JUNIOR SUITE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIOR • 33 m²DBL.SU
Room overview
Non-smoking room- Room size
- 33 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
DOUBLE SUPERIOR
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 33 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SINGLE USE DELUXEDOUBLE SINGLE USE • DELUXE • 40 m²DUS.DX
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
DOUBLE SINGLE USE DELUXE
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DUS.DX
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE LUXURYSUITE • LUXURY • 75 m²SUI.LX
Room overview
Non-smoking room- Room size
- 75 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room amenities
- Minibar
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
SUITE LUXURY
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 75 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: SUI.LX
Room amenities
- Minibar
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARD • 26 m²DUS.ST
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
DOUBLE SINGLE USE STANDARD
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DUS.ST
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUMDOUBLE • PREMIUM • 47 m²DBL.PI
Room overview
Non-smoking room- Room size
- 47 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
DOUBLE PREMIUM
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 47 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PI
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXE • 40 m²DBL.DX
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
DOUBLE DELUXE
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room CLASSICRoom • CLASSICROO.AS
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
Room CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: ROO.AS
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE PresidentialSUITE • PresidentialSUI.6S
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
SUITE Presidential
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Room code: SUI.6S
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 26 m²DBL.ST
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
DOUBLE STANDARD
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SINGLE USE SUPERIORDOUBLE SINGLE USE • SUPERIOR • 33 m²DUS.SU
Room overview
Non-smoking room- Room size
- 33 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
DOUBLE SINGLE USE SUPERIOR
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 33 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DUS.SU
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityH15 Palace, a Luxury Collection Hotel
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about H15 Palace, a Luxury Collection Hotel
100
reviews shown
DANIELA
One of the best hotel experiences in my life. Extremely helpful staff and friendly
Adrianna
I had an absolutely wonderful stay at this hotel. Everything was excellent, from the spotless, comfortable room to the friendly and professional staff. The hotel felt very luxurious while also being incredibly quiet, making it the perfect place to relax after exploring the city. The location was excellent, making it easy to enjoy everything Kraków has to offer.
I truly couldn’t have asked for a better experience. I will definitely stay here again the next time I visit Kraków. Highly recommended!
I truly couldn’t have asked for a better experience. I will definitely stay here again the next time I visit Kraków. Highly recommended!
andrew
fantastic personnel, very welcoming
Dawn
This hotel is gorgeous. Staff is very helpful.
Linda
The best place to stay in Krakow
richard
We were moved four times in 6 days, from room to room because they booked other people. The a/c was broken in one of our suites & they gave us a plastic fan ! The reception desk is run by mean girls from HS with bad attitudes towards Americans. Housekeeping didn’t change our pillowcases, they just flipped them over stains & all . The general manager is unreachable & unresponsive to the problems in this so called 5 star hotel. The staff told us that the whole hotel was understaffed & it was quite obvious. The rooftop bar closed way earlier than advertised, elevators broken, ac problems, AVOID THIS NIGHTMARE & GO SOMEWHERE ELSE !!! This is run as 3 stars at best , save your money !!!! Americans avoid this place !
Carol
I loved everything. The people, the building, the food, the location. It was beyond perfect
Stanley
Wonderful experience. Very responsive staff. Every contact with anyone with the hotel went beyond expectations. Not a single negative. Complete luxury.
The restaurant for both breakfast and dinner was excellent.
The restaurant for both breakfast and dinner was excellent.
Jason
The beds are very comfortable and the food at Hours is delicious. The rooms generally face inwards to the garden so you don’t hear the chaos from city center. We had a difficult check-in and didn’t find the front-desk staff helpful or caring, even though we had booked a suite for 5 nights. We were placed to wait in the garden while our room was being prepared and given menus to have something to eat or drink while we waited. No one attended to us for the hour we waited and when we finally went inside to inquire about the room, we mentioned no one even came to ask if we’d like water. They bluntly responded, “you should’ve gone to get a waiter.” They then brought us to our room where the cleaning staff were still inside. The staff member ran off after seeing this to figure it out, leaving us in the hallway without direction. We eventually walked back downstairs to wait another half hour for them to find a different room, which we again had to go and ask about ourselves.
We wouldn’t typically complain about these things but the treatment wasn’t the 5-star quality the hotel markets and got which we paid.
We wouldn’t typically complain about these things but the treatment wasn’t the 5-star quality the hotel markets and got which we paid.
Emily
Fabulous stay in an excellent hotel
Carlos
Air conditioning didn't work well.
Shachar
One of the best hotels!
Everything was just perfect!
Amazing!!!
Everything was just perfect!
Amazing!!!
Daniel
Great location just a 2 minute walk from the Krakow main square. Everything was perfect about our stay and the stay of the 3 other couples we traveled with. Very highly recommend H15 Palace.
Can
Very nice rooms.
Emile
Great location. Great service
Renek
Great Spa, and a wonderful staff. The hotel is spectacular.
Wieslaw
The staff was slow, the key did not work, breakfast was below expectations for the price
Laura
A fabulous hotel rich in history.
Neeraj
The location. The rooms and the heated floors of the bathroom were sublime
Jose
great
Robert
The location of the hotel is fantastic. However it was difficult to sleep in the room because the air conditioning does not work well. The system was not broken, it was just ineffective.
Sophie
Fabulous hotel, lovely rooms and staff were very friendly and helpful. Great location for exploring.
Stanley
The property, staff, amenities, and location are all excellent. Would stay again and would recommend to anyone. Very much enjoyed our stay there.
Laura
Beautifully restored hotel in a former palace in a perfect spot a block away to the grand plaza. Very quiet, lovely, functional, comfortable room and large bathroom with great lighting, bath & shower. Everything new. The staff went beyond in professionalism and desire to please.
We highly recommend. The perfect home away.
We highly recommend. The perfect home away.
wallace
No breakfast and did not use spa…
Greg
Beautiful quality property. Excellent staff. Great location.
Jacqueline
Nice
Kenneth
Breakfast was mediocre, staff were indifferent, room was disappointing. Did not meet my expectations of a luxury hotel.
Olga
Didn’t use
Jennifer
Beautiful new hotel with a terrific pool and spa, fantastic location but staff that dont seem to know the standards for 5 star service
Necdet emre
At the heart of old city a very good hotel.
Alan
Excellent all-around!
caroline
Stunning
James
The room was absolutely lovely and the staff and concierge team were incredibly helpful when it came to finding some last minute restaurants for us!
Spa/Pool area was clean and amazingly maintained by the spa team
Couldn’t recommend higher
Spa/Pool area was clean and amazingly maintained by the spa team
Couldn’t recommend higher
Elizabeth
Absolutely beautiful hotel, comfortable and luxurious but with a cosy, welcoming feel. The staff were fabulous and so friendly, nothing was too much trouble.
Nicole
Beautiful ambience in the hotel, very clean and warm. The staff were friendly and helpful. Breakfast was delicious. Our room could not have been nicer. Excellent shower, bath and even an under heated floor in the bathroom. The ONLY thing we would criticise is the bar area lacked atmosphere. It was a little too formal. However, we would recommend this hotel to friends and family and would stay again.
Irma
Perfect in every way ! The hotel and staff was a dream. Great rooms, location is the best, food amazing, staff was lovely. Was reading some negative reviews and I agree- if you like a roadside motel and are looking for stale cereal and powder eggs- not for you!
Artsiom
Outstanding hotel, food and services.
Vanessa
Beautiful hotel
Great location
Stunning room
Helpful staff
Do not hesitate to book this hotel
You will not regret it
Simply perfect ❤️
Great location
Stunning room
Helpful staff
Do not hesitate to book this hotel
You will not regret it
Simply perfect ❤️
Andrea Suzanne
Haven of peace in a super central location. Staff could not have been more helpful. The room was imaginatively and luxuriously appointed. The food was very good too. All in all a splendid place to stay when visiting Krakow.
Beverley
First Class Historic Hotel with terrific service & facilities! The staff were the finest I have encountered & nothing was too much trouble. The room was superb & the bed excellent. Our Bathroom was bigger than some bedrooms we have been given! Cannot recommend enough!
Coco
Great location great hotel
Simon
The hotel was
Galena-Alixia
Spotless, friendly staff, excellent facilities
Lauren
Everything was absolutely incredible about our stay. Location was fantastic, staff was wonderful, & the spa area was so relaxing. The hotel overall surpassed our expectations and we cannot wait to return!
Kevin
Everything was great, from the staff to the facilities.
Matthew
Great staff first and foremost!
Leslie
All excellent
Maria
This hotel was clean, beautiful, modern and in a great location, but what made it even better was the truly outstanding service of every employee. Would definitely stay there again!
Staci
Property is immaculate, beautiful and convenient with top-tier service and a 5-star breakfast that should not be missed. Rooms are above average but not perfect. Upgraded room but bit boxy although the lovely, high ceilings give it charm + still able to keep room very cool. Also, took a few days to not get water everywhere during shower + lighting option in bathroom are too bright. Still, excellent, highly recommended, experience and I cannot emphasize enough: do not miss breakfast!!!!!!!!
Steven
Perfect!
Beautiful hotel. Fantastic staff. We’ll stay here again without hesitation upon returning to Krakow
Michal
Very nice hotel. The staff was nice and helpful, only some things were too complicated (payment and claiming the malfunction of switches and lights in the bathroom). But overall great.
John
Great hotel in a great location. Employees went out of their way to be accomodating.
jameson
Absolutely amazing property. Their pool and spa services are incredible. Friendly and welcoming staff. Walking distance to everything. Everything was just perfect. You can tell they put a lot of effort into making sure every detail is high end. Would definitely stay again!
Richard
Simply wonderful
I can find no fault with this hotel which is one of the best I have ever stayed it. The staff were marvellous, the room was excellent, the location is perfect and the breakfast extensive and good quality. If I never stay here again I will be very sad!
Miroslaw
Beautiful hotel, just minutes from the Main Square, Sukiennice and Mariacki church . The customer service was top-notch. The staff went above and beyond to help us. We will definitely return to this hotel.
Jessica
This hotel is beautiful, convenient and well located. Unfortunately, 2 of the staff members were so shockingly rude that my entire experience there was tainted. Even more disappointing was that their attitude seemed so pointed that it felt like racism :( Such a shame for such a gorgeous hotel in such a wonderful city.
Javier
Amazing!!!!
Winfield
What did I like ? Everything. Incredible staff. Beautiful room. Walk easily to the entire city center. Fantastic hotel in a fantastic city.
Patricia
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Matteo
Amazing location and beautiful, upscale hotel
lisa
beautiful hotel with fabulous room. love the shower. received a nice welcome gift too
Manuel
The property is very well maintain. Staff was very helpful. The breakfast was amazing.
Brie
This is a great property in the best part of the Old Town. It is very easy to see all of Old Town. It is also easy to get to the rest of the city as the public transport is nearby.
The hotel is also about two doors down from the museum.
The property is interesting in the best way possible, architecturally and historically. Our room was quite large with all the amenities you'd expect from a property like this.
Our morning breakfasts were wonderful. We had quite a buffet selection. We also had the option of individual orders of omlettes, etc.
Hotel staff were attentive. Our concierge was helpful to us. She (I never got her name) helped book various excursions and more. The front desk, bell, and restaurant staff were great.
We would go back there any time.
The hotel is also about two doors down from the museum.
The property is interesting in the best way possible, architecturally and historically. Our room was quite large with all the amenities you'd expect from a property like this.
Our morning breakfasts were wonderful. We had quite a buffet selection. We also had the option of individual orders of omlettes, etc.
Hotel staff were attentive. Our concierge was helpful to us. She (I never got her name) helped book various excursions and more. The front desk, bell, and restaurant staff were great.
We would go back there any time.
Linda
Close walk to the Old Town. Concierge gave excellent restaurant recommendations.
Richard
Review is for last minute hotel changes. Received email stating last minute changes in hotel, email read with equal or better amenities/ quality. Sadly this was not the case. I booked a luxury boutique hotel and was changed to a chain-hotel. Not only was the room size smaller, bathroom vanity was single and small, not enough room for our grooming items. (room had a 2nd 1/2 bathroom with a mini-sink only, no vanity space) I personally selected H15 luxury room with bathroom having a dual vanity with amble grooming space. Was not looking for a cookie cutter chain hotel. Shower water temperature was not consistent, frustrating while showering temperate would go from warm to cold. Again, essential features/needs were inadequate. Do have to say their breakfast was very good.
I pre-booked tours to meet/pick up at H15 hotel, another inconvenience, we had to walk over from our new assigned hotel to H15 for our tours. I understand things happen tho please do not mislead people about the new accommodations being the same or better.
I pre-booked tours to meet/pick up at H15 hotel, another inconvenience, we had to walk over from our new assigned hotel to H15 for our tours. I understand things happen tho please do not mislead people about the new accommodations being the same or better.
michael
Beatiful hotel excellent service perfectly located
Stephane
We stayed at the H15 palace for 3 nights. Great location with easy access to town square, shopping etc. Train station is a 10 minute walk. The hotel was recently renovated. Our bathroom was super nice! Really enjoyed our stay.
peter
Excellent stay
Judith
A beautiful hotel that is a blend of old world charm and modern amenities. The staff is warm and welcoming without exception. I would plan another visit to Krakow just for the pleasure of staying here again.
John
Such helpful and friendly staff. Everything you could wish for in the room. Would not hesitate to recommend.
Charlotte
Great hotel!
We had an excellent stay: hotel was clean, staff very helpful, and the spa and facilities were great. The location was ideal, just a short walk to the main square but further enough away for it to be quiet at night.
Would highly recommend.
We had an excellent stay: hotel was clean, staff very helpful, and the spa and facilities were great. The location was ideal, just a short walk to the main square but further enough away for it to be quiet at night.
Would highly recommend.
Jillian
One of the best hotels we have stayed in.
It was my husband's birthday. H15 really looked after him and made our stay very special.
Borja
Excellent hotel on a perfect location
William Duncan
Beautifully appointed with all the trappings of a luxury hotel. The pool, sauna, steam room and jacuzzi were just perfect with the pool having the additional benefit of a powerful jet stream facility for ‘never ending’ swims.
Krakow is a wonderful city and the H15 hotel matches its beauty and situated less than 5 minutes from the main square.
Krakow is a wonderful city and the H15 hotel matches its beauty and situated less than 5 minutes from the main square.
Barbara
One of the best hotels I stayed at in Krakow and I’ve done my fair share of traveling. The staff is exceptional, and the space is absolutely beautiful! Love the gym, sauna, and pool. Very charming and serene property that is only a few minutes away from the center square. Highly recommend!
Winfield
I Defilad hotel. Great breakfast.
Fantastic Spa.
Getting sold to Marriot so hope they don’t wreck it.
Fantastic Spa.
Getting sold to Marriot so hope they don’t wreck it.
Philip
Absolutely fantastic hotel. Our suite was huge with an incredible bathroom. It’s a beautiful building and the spa is really cool. The staff from start to finish were brilliant. We were picked up from the airport and it really set the tone for a great stay. We will definitely stay here next time we visit Krakow
Alexander
Fantastic spa area. Wonderful room. Right in the heart of krakow. Highly recommend.
Marie
Staff were friendly. Breakfast was nice.
Rita
Nice hotel in a convenient location.
Jithen
11 out of 10 in all aspects....
One of the best hotels in Kraków. Stayed with my family and baby. As a gay family we were treated splendidly. I booked rooms for friends and my inlaws. Rooms were superb. Had a little bit of an issue with noise the one day and was annoyed with a rude receptionist but the fantastic Manageress Jana/ Yana stepped in apologised got an update on works done, offered a room change with upgrades. But as she managed to resolove problem we remained in our rooms. Breakfast staff were lovely to....
DANIEL
Beautiful hotel- you won’t regret
Our room was stunning! 2 bathrooms, 2 TVs, big couch and table. Huge windows that opened to a courtyard. I loved our stay and highly recommend.
Dominik
Quality place in heart of Krakow
Its very nicely located quality hotel. Quiet, clean and with amazing staff. You can enjoy SPA, good food, classical interior and Krakow Old Town just behind the door.
Elizabeth
Wonderful hotel, perfect location short walk down a quiet street to the main square and next to a fabulous museum. Lovely breakfast and spa facilities.
Navya
love this hotel!
Glenn
I don’t receive upgrade benefit even though the hotel was quite empty. The service and staff are excellent. The spa is a great asset. The location couldn’t be better 2 mins walk to the main square. The only real negative was the lobby music which played in the lobby and restaurants. It was a 5 min loop and by the end of our stay was driving us up the wall.
Martin
Superb location, staff were all friendly, helpful and entirely professional. Room and facilities excellent. Had a great stay, would definitely stay again and recommend to everyone. One of the best hotels we’ve every visited.
michael
So kind and helpful. Room was like being in a palace. Spent our 30th Anniversary here. Super breakfast. Excellent concierge. Welcoming staff went above and beyond! Thank you…..
Caroline
Great hotel
Andrzej
Best of the best!!
We would go back to the same hotel.
Hannah
Excellent hotel. Beautiful interior. Fantastic professional staff. The hotel is situated in a really central area of the Old Town with lots of lovely bars and restaurants on the doorstep. Would definitely stay here again.
alastair
Amazing. Staff exceptional
peter
What a truly great hotel, the staff were exceptional and could not be more helpful.
Wonderful choice on every level, the food was sublime, complements to the chef.
Highly recommended, I travel a lot and this is right up there with the best.
Wonderful choice on every level, the food was sublime, complements to the chef.
Highly recommended, I travel a lot and this is right up there with the best.
mark
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Brett
Very happy good location highly recommended
John
Exemplary service and standards. Ideally placed for all attractions. Good quality breakfast. We would have no hesitation to return.
Rita
Absolutely amazing from the moment we checked in! Great service, very attentive, room was amazing & the bath, just the best! Thank you very much. Highly recommend & will return!
Jing
The reasons for giving a three-star rating are as follows:
1.There was an insect on the floor of the room.
2.The towels provided were torn.
3.The weight scale didn’t work because the batteries had run out.
Unbelievable a 5 star hotel would make such a cheap mistake!
Apart from that the room was comfy and quiet, walking distance to the old town.
1.There was an insect on the floor of the room.
2.The towels provided were torn.
3.The weight scale didn’t work because the batteries had run out.
Unbelievable a 5 star hotel would make such a cheap mistake!
Apart from that the room was comfy and quiet, walking distance to the old town.
Isabelle
Lovely hotel in the heart of the old town. My room was large and comfortable.
Location & surroundings
H15 Palace, a Luxury Collection Hotel
Swietego Jana, 15, Krakow, Poland
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H15 Palace, a Luxury Collection Hotel
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