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Hotel H12

Krakow · Poland

ul. Sw. Tomasza, 32View location

9.4/10Excellent266 Reviews
Cleanliness9.8/109.8
Service9.6/109.6
Comfort9.0/109.0
Condition9.6/109.6
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel H12

The hotel is located in Krakow's Old Town, a few minutes away from the Main Market Square and the Wawel Royal Castle. The railway station is within walking distance and the airport is less than 30-minute drive.

There are numerous restaurants and cafés in the surroundings and the exclusive shopping centre Galeria Krakowska is also within easy reach. The rooms are comfortable, spacious and elegantly decorated and equipped with modern amenities. It is a perfect place for a romantic escapade or a family vacation.

This hotel combines perfectly traditional hospitality and contemporary facilities. There is no better way to start a day of sightseeing than with a varied breakfast buffet, which is served every morning at the hotel's restaurant.

Guests arriving by car may use the hotel's parking area - prior reservation is required hotel@h12. pl

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With a stay at Hotel H12, you'll be centrally located in Kraków, just a 4-minute walk from Main Market Square and 15 minutes by foot from Wawel Castle. This hotel is 8.1 mi (13 km) from Wieliczka Salt Mine and 0.1 mi (0.1 km) from Royal Road.

Make yourself at home in one of the 29 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have hair dryers and slippers. Conveniences include phones, as well as desks and complimentary bottled water.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Non-smoking
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • You need to know
    • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    This property offers transfers from the airport, train station, and bus station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately PLN 80 for adults and PLN 80 for children
    • Airport shuttle fee: PLN 110 per vehicle (one-way, maximum occupancy 3)
    • Nearby parking fee: PLN 120 per day (984 ft away)
    • Pet fee: PLN 80 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Polish

Nearby attractions

Royal Road 0.1 km / 0.1 mi
Planty Park 0.1 km / 0.1 mi
Florianska Street 0.2 km / 0.1 mi
Little Market Square 0.3 km / 0.2 mi
Lost Souls Alley 0.3 km / 0.2 mi
Juliusz Slowacki Theater 0.3 km / 0.2 mi
Main Market Square 0.4 km / 0.2 mi
Jan Matejko House 0.4 km / 0.2 mi
St. Mary's Basilica 0.4 km / 0.2 mi
Holy Trinity Church 0.5 km / 0.3 mi
Rynek Underground 0.5 km / 0.3 mi
Church of St. Wojciech 0.5 km / 0.3 mi
Florian's Gate 0.5 km / 0.3 mi
Cloth Hall 0.5 km / 0.3 mi
Gallery of 19th Century Polish Art in Sukiennice 0.5 km / 0.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2022
  • Total number of rooms: 31
  • Double rooms: 25
  • Junior suites: 5
  • Apartments: 1
  • hotel
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Show 49 more facilities & services
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Entertainment Area
  • Small pets allowed (under 5 kg)Extra charge
  • Large pets allowed (over 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Transfer service
  • Airport ShuttleExtra charge
  • Room service
  • Laundry serviceExtra charge
  • Medical serviceExtra charge
  • Multilingual staff
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • Supermarket
  • Gym
  • Luggage room
  • Electric kettle
  • Towels and bed linen
  • BarExtra charge
  • Non-smoking area
  • Highchairs
  • Breakfast room
  • Meeting room: 1
  • ProjectorExtra charge
  • PrinterExtra charge
  • MassageExtra charge
  • Breakfast
  • Breakfast buffet
  • Special dietary options
  • LGTBIQ friendly
  • Children get free accommodation, meals payable on the spot
  • Early Check-inExtra charge
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Single-Use Plastic Free
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE SINGLE USE DELUXEDOUBLE SINGLE USE • DELUXE • 19 m²DUS.DX-1
    DOUBLE SINGLE USE DELUXEPhoto unavailable6 photos

    Hotel H12

    DOUBLE SINGLE USE DELUXE

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DX-1

    Room amenities

    • Toiletries
    • Wake-up service
    • Wi-fi
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Mini fridge
    • Internet access
    • TV
    • Hairdryer
    • Electric Kettle: 1
    • Children share the bed with parents
    • Housekeeping
    • Desk
    • Smoke detector
    • Shower: 1
    • Bathroom: 1
    • Slippers
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE WITH AIR CONDITIONINGDouble or Twin • DELUXE WITH AIR CONDITIONINGDBT.AC-DX

    Photos are not available for this room type.

    Hotel H12

    Double or Twin DELUXE WITH AIR CONDITIONING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE WITH AIR CONDITIONING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.AC-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARD • 43 m²APT.ST-2
    APARTMENT STANDARDPhoto unavailable4 photos

    Hotel H12

    APARTMENT STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    43 m²
    Occupancy
    Guests: 3–3 • Adults: max. 3 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width, King-size bed 150-183 width
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST-2

    Room amenities

    • TV
    • Hairdryer
    • Shower: 1
    • Electric Kettle: 1
    • Housekeeping
    • Smoke detector
    • Cable TV
    • Slippers
    • Desk
    • Toiletries
    • Wi-fi
    • Living room: 1
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Mini fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXEAPARTMENT • DELUXEAPT.DX

    Photos are not available for this room type.

    Hotel H12

    APARTMENT DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1

    Photos are not available for this room type.

    Hotel H12

    APARTMENT ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX

    Photos are not available for this room type.

    Hotel H12

    Double or Twin DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 25 m²JSU.ST-1
    JUNIOR SUITE STANDARDPhoto unavailable5 photos

    Hotel H12

    JUNIOR SUITE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-1

    Room amenities

    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Mini fridge
    • Internet access
    • TV
    • Hairdryer
    • Children share the bed with parents
    • Electric Kettle: 1
    • Cable TV
    • Smoke detector
    • Housekeeping
    • Desk
    • Bathroom: 1
    • Toiletries
    • Wake-up service
    • Bathtub: 1
    • Slippers
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX-2

    Photos are not available for this room type.

    Hotel H12

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE QUEEN BEDDouble or Twin • DELUXE QUEEN BEDDBT.DX-QN

    Photos are not available for this room type.

    Hotel H12

    Double or Twin DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 25 m²JSU.ST
    JUNIOR SUITE STANDARDPhoto unavailable7 photos

    Hotel H12

    JUNIOR SUITE STANDARD

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 2–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Room amenities

    • Housekeeping
    • Slippers
    • Desk
    • Toiletries
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Mini fridge
    • Internet access
    • TV
    • Hairdryer
    • Bathtub: 1
    • Bathroom: 1
    • Electric Kettle: 1
    • Children share the bed with parents
    • Smoke detector
    • Cable TV
    • Make-up mirror

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXE • 19 m²DBT.DX-1
    Double or Twin DELUXEPhoto unavailable4 photos

    Hotel H12

    Double or Twin DELUXE

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-1

    Room amenities

    • Hairdryer
    • Electric Kettle: 1
    • Children share the bed with parents
    • Housekeeping
    • Smoke detector
    • Cable TV
    • Slippers
    • Desk
    • Toiletries
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Mini fridge
    • Shower: 1
    • Bathroom: 1
    • Internet access
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARD • 43 m²APT.ST-3
    APARTMENT STANDARDPhoto unavailable4 photos

    Hotel H12

    APARTMENT STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    43 m²
    Occupancy
    Guests: 4–4 • Adults: max. 4 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width, King-size bed 150-183 width
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST-3

    Room amenities

    • Slippers
    • Desk
    • Toiletries
    • Wake-up service
    • Wi-fi
    • Living room: 1
    • Individually adjustable heating
    • Central heating
    • Individually adjustable air conditioning
    • Cable TV
    • Smoke detector
    • Housekeeping
    • Children share the bed with parents
    • Electric Kettle: 1
    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • TV
    • Mini fridge
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-3

    Photos are not available for this room type.

    Hotel H12

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARD • 43 m²APT.ST
    APARTMENT STANDARDPhoto unavailable6 photos

    Hotel H12

    APARTMENT STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    43 m²
    Occupancy
    Guests: 2–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Room amenities

    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Central heating
    • Individually adjustable heating
    • Living room: 1
    • Wi-fi
    • Toiletries
    • Desk
    • Slippers
    • Cable TV
    • Smoke detector
    • Housekeeping
    • Children share the bed with parents

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE QUEEN SIZE BEDJUNIOR SUITE • QUEEN SIZE BEDJSU.QN

    Photos are not available for this room type.

    Hotel H12

    JUNIOR SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 25 m²JSU.ST-2
    JUNIOR SUITE STANDARDPhoto unavailable5 photos

    Hotel H12

    JUNIOR SUITE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 3–3 • Adults: max. 3 • Children: max. 0
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-2

    Room amenities

    • Cable TV
    • Smoke detector
    • Housekeeping
    • Children share the bed with parents
    • Electric Kettle: 1
    • Bathroom: 1
    • Bathtub: 1
    • Hairdryer
    • TV
    • Internet access
    • Mini fridge
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Central heating
    • Individually adjustable heating
    • Wi-fi
    • Wake-up service
    • Toiletries
    • Desk
    • Slippers

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARD • 43 m²APT.ST-1
    APARTMENT STANDARDPhoto unavailable4 photos

    Hotel H12

    APARTMENT STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    43 m²
    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width, King-size bed 150-183 width
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST-1

    Room amenities

    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Central heating
    • Individually adjustable heating
    • Living room: 1
    • Wi-fi
    • Toiletries
    • Electric Kettle: 1
    • Children share the bed with parents
    • Housekeeping
    • Smoke detector
    • Cable TV
    • Slippers

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel H12

9.4
Excellent
266 Reviews
Cleanliness
9.8 /10
Service
9.6 /10
Comfort
9.0 /10
Condition
9.6 /10
Amenities
9.2 /10
75 reviews shown
10/10
Exceptional
20 Jul 2026
ANTHONY
Yes, very cool. Breakfast was very good.
Partner
10/10
Exceptional
17 Jul 2026
George
Great location, great hotel
8/10
Excellent
05 Jul 2026
Helen
Good location next to old square. Room spacious and clean. Beds a bit hard. Bathroom very nice. Tea making facilities including milk. Drinks in reception area. Breakfast basic continental. Staff helpful at sorting restaurant bookings and taxis etc
Friends
10/10
Exceptional
05 Jul 2026
Pauline
I made a really good choice when I booked Hotel H12. The hotel is in an excellent location in the old town just tucked away enough to be quiet, but still minutes away from the town square. There are excellent restaurants around it too which was a bonus. The staff are friendly and very helpful. The room, was spacious and has quiet air con, spotlessly clean and immaculate condition. Beds are comfy too. There is a kettle/tea & coffee selection/fridge and bottled water. At breakfast there was an excellent selection every day and the lobby has a coffee/tea machine, which I thought was a nice touch. Overall a very pleasant stay. Thanks Hotel H12 staff😊
Partner
10/10
Exceptional
04 Jul 2026
Steve
Friendly, helpful staff. Nice location
Self
10/10
Exceptional
03 Jul 2026
Fred Jr
Good breakfast, staff and location with air conditioning.
Friends_and_family Friends
10/10
Exceptional
18 Jun 2026
Piotr
Location, location, location!
Perfect location, close to everything, very clean, breakfast was delicious, coffee downstairs just perfect!
I highly recommend this place.
Family_with_children
8/10
Excellent
14 Jun 2026
Peter
Super location in this small hotel...
Breakfast was amazing for the money paid.
Staff always ready and willing to help.
Free teas, coffees and sometimes small pastries available in the reception an excellent touch.
Tiny downside was the internet was intermittent which was frustrating sometimes however not on a break to surf the net
Lovely time and would recommend 👍
Partner
8/10
Excellent
12 Jun 2026
Paul
We had a lovely stay at H12. Rooms were clean and comfortable. Staff were friendly and helpful. Location is ideal for visiting the old town of Krakow.Breakfast was good but could get busy at peak times. The only issue was the poor WiFi service.
Partner
8/10
Excellent
10 Jun 2026
Fiona
Great place to stay near old town
Partner
10/10
Exceptional
09 Jun 2026
ROY
We stayed at Hotel H12 during our first trip to Poland and had a wonderful experience. I traveled with my 70-year-old mother, my 17-year-old daughter, and my 10-year-old son all the way from Texas, and this hotel was the perfect home base for exploring Kraków.

The location was outstanding. We were within easy walking distance of so many shops, cafés, restaurants, and major attractions, which made sightseeing simple and enjoyable for our family. It was especially convenient when traveling with multiple generations and children.

The staff were consistently kind, welcoming, and helpful throughout our stay. Everyone we interacted with made us feel genuinely appreciated as guests and were always willing to answer questions or offer assistance.

Our room was clean and comfortable, and the hotel provided everything we needed for a pleasant stay. We also enjoyed the breakfast and appreciated how easy it was to start each day before heading out to explore the city.

Kraków exceeded our expectations, and Hotel H12 played a big part in making our first visit to Poland such a positive and memorable experience. We would happily stay here again and would highly recommend it to other travelers visiting Kraków.
Family_with_children
10/10
Exceptional
01 Jun 2026
Timothy
This place was a gem. A real find.
Fantastic location in Krakow. Great price.
Super clean, really nice staff, very comfortable.
I would 100% stay here again and recommend to anyone.
10/10
Exceptional
26 May 2026
Sandra
Great hotel close to main square.
Family
10/10
Exceptional
25 May 2026
Mubashir
Excellent location, amenities (including AC), and overall nice for the price
Partner
10/10
Exceptional
20 May 2026
Oi Ming Herman
Room is big and modern, breakfast is excellent
10/10
Exceptional
17 May 2026
Tonny
Really good breakfast.
10/10
Exceptional
14 May 2026
Miriam
Perfect place to stay. Comfortable great location, wonderful breakfast
10/10
Exceptional
10 May 2026
Richard
Great hotel and location!
Rooms were spacious and very clean
The breakfast was plentiful and had a good selection.
Would definitely return.
Friends
10/10
Exceptional
30 Apr 2026
Jane
Amazing
10/10
Exceptional
08 Apr 2026
CHLOE
The hotel was very clean and tidy. Staff very helpful and location was perfect for visiting Krakow
Family
10/10
Exceptional
30 Mar 2026
Carl
Nice clean hotel in a fantastic location
Partner
8/10
Excellent
27 Mar 2026
Michelle
Good
Partner
10/10
Exceptional
26 Mar 2026
Mrs A
Very friendly staff , brilliant central location (but quiet), great breakfast with some really tasty food and plenty of choice. Room was very comfortable and spotlessly clean.
Partner
10/10
Exceptional
22 Mar 2026
Tristan
Yeah this was nice. Check in was fine, unlimited coffee in reception, which seemed like a challenge more than an invitation. Junior Suite in room 105 was ok, but the view was of some bins and a seating area thing or something. Bed was comfy. My daughter had the sofa bed thing, which was easy enough to make. Bathroom was fine. Water was hot and there were towels. It’s not going to win hotel of the year or anything, but was absolutely fine and I would stay again. It was near everything we needed - train station, main square, and a pick up point fo a trip to Auschwitz. All in all, a great night. Oh, we also had a little gift in the morning which was nice. I won’t spoil it for you, but it starts with ‘a’ and ends in pple.
10/10
Exceptional
18 Jan 2026
pardeep
great location! clean and friendly.
would definately stay again
Friends_and_family Family
8/10
Excellent
15 Jan 2026
Lesley Ann
Great size room very warm and comfortable
Leisure Partner
10/10
Exceptional
15 Jan 2026
kieran
Great hotel, close to train station. Room where clean and spacious
Friends_and_family Friends
10/10
Exceptional
21 Dec 2025
Aurora
The hotel staff were very friendly and accommodating for everything. Very convenient location!
Leisure Self
10/10
Exceptional
10 Dec 2025
Lawson
This is a lovely hotel in a superb location 5 minutes walk from the main square.
Everything was spotlessly clean, beds comfortable, reception staff helpful and breakfast was nicely prepared tasty food with a good range of hot and cold options.
Nothing to criticise!
Leisure Family
8/10
Excellent
07 Dec 2025
Ester
The room was clean and the hotel staff was very helpful. Our packed breakfast was ready early when we had to leave for an early morning tour.

What I like best is the location. It's very close to the Old Town where the Christmas markets are. It's close to a grocery and shopping, too. The TV in our room was not fixed till the day before our departure. I would say that was the only fly in the ointment. I definitely would stay there again.

10/10
Exceptional
21 Nov 2025
Michelle
Big room with a seating area. Very quiet yet only 7min walk to main square. Breakfast was varied and goid forboth small and large appetites.
Leisure Partner
10/10
Exceptional
16 Nov 2025
Ruth
Great location, clean, staff were good.
10/10
Exceptional
31 Oct 2025
Jason
Clean no noise breakfast ok (maybe bit more choice )
10/10
Exceptional
28 Oct 2025
Joanne
Room was spotless and fresh. Everything was kept beautifully. The room was cleaned to a high standard every day with fresh water and drinks provided. Beds were really comfortable and the room was spacious with lots of nice seating. Great view from the window and despite being right in the busy part of the old town the room was quiet. The staff were very helpful.
Leisure Family
10/10
Exceptional
16 Oct 2025
Catherine
Great location, spacious room, spotlessly clean. Would recommend
Leisure Partner
10/10
Exceptional
04 Oct 2025
George
Excellent hotel with very friendly and helpful staff !! We would definitely stay there again !!
Friends_and_family Family
10/10
Exceptional
24 Sep 2025
liza
Staff are very accomodating even on our last minute and frequent change of times request for packed breakfast.
Friends_and_family Friends
8/10
Excellent
21 Sep 2025
Kirsty
Excellent location. Hotel was decorated well and very clean. Breakfast was a good buffet with plenty to choose from. Coffee was good. The only thing that let it down was that the property amenities states that rooms are sound proofed, they are not, you could hear other guests talking in the next room. Overall a good stay.
Leisure Family
6/10
Pleasant
20 Sep 2025
Christina
Hairdryer sent sparks out so unsafe. Very noisy due to bar out the back - loud talking at night and the sound of bottle being emptied early in the morning was very annoying!
Leisure Partner
10/10
Exceptional
14 Sep 2025
Sebastian
Staff is amazing!
10/10
Exceptional
09 Sep 2025
Steven

Lived up to hopes and wishes

Ideally located and the staff were so pleasant and helpful. Excellent buffet breakfast as well.
Partner
10/10
Exceptional
01 Sep 2025
David

Great place to stay in a central location

Really enjoyed our stat in Krakow. Hotel was very central although finding it by car was difficult. I thought I had booked a car parking spot but it may have been my error. The reserve car parking option was 5 mins walk but navigating to it by car was over 2km and 10 mins.
Breakfast was excellent. Plenty of choice - mainly salads and cold buffet.
Partner
10/10
Exceptional
15 Aug 2025
Sahilys
Great location, friendly staff.
Leisure Family
10/10
Exceptional
07 Jul 2025
Timothy

Great stay in old town

Very nice stay in the old town, right near all the action but enough removed to be able to have windows open at night (sort of). Breakfast was great and international. Very accommodating front desk, including lunchboxes since we left for a trip very early. Room servicing was always done early. Beds only had a comforter which was hot on these rare summery days, but the room had sufficient A/C. Bathroom was fine, minimal with liquid soap/shampoo combo. All in all, a very good stay!
Partner
10/10
Exceptional
27 Jun 2025
David Sinclair
Great city centre location
Clean and big rooms
Nice size beds
Friends_and_family Family
2/10
Poor
26 Jun 2025
Olaf
The property was advertised as having a gym and there were three VIP Access perks listed by Expedia. These included breakfast (which was decent), some extra points and an upgrade, if rooms were available.
However, although an upgrade was possible (which was available available during the stay) I decided to book. There was gym and no upgrade was provided on day 2 either.
If you want to sleep in a little while, avoid rooms room 501 and others ending in 1. They are next to a noisy lift which is relentless.
I tried to resolve matter with manager who wouldn't deign to come to receiption and receptionist told me that there was no type of room to upgrade to, so it is a meaningless offer.
Expedia has failed to properly resolve this as it still has VIP Access with upgrade.
10/10
Exceptional
21 Jun 2025
Jacqueline
H12 was an excellent location for our stay in Krakow. Our room was very clean and comfortable. Breakfast buffet was great.
Overall a great place to stay.
Leisure Family
10/10
Exceptional
17 Jun 2025
Nima
Very friendly and newly renovated rooms
Leisure
10/10
Exceptional
01 Jun 2025
Simon
We had a fantastic stay in Krakow and the H12 hotel is ideally situated just a short walk from the main square. The hotel room was clean and spacious. Free water in the rooms and free coffee and cakes in reception were a nice bonus. Buffet breakfast was always well stocked and included a variety of Polish hot and cold dishes. Hotel happy to look after your luggage on checkout.
Leisure Family
10/10
Exceptional
29 Apr 2025
Jade
I would highly recommend staying here, it is in a great location, the hotel was very clean and the staff couldn’t do enough to help you, we really enjoyed it and would stay here again
Family
10/10
Exceptional
18 Apr 2025
Kathryn
Great location, friendly staff
Self
8/10
Excellent
09 Apr 2025
Vladimir
Everything was great
Business Family
10/10
Exceptional
09 Apr 2025
kelly

Excellent location

Brilliant little hotel, clean, friendly and helpful receptionists at the front desk. Restaurant for breakfast is small, no windows but a very good selection of food and drink to suit all needs. Just a small seating area in reception with free, tea, coffee and water all day, if you want alcohol you can ask for a drink from behind reception…. I believe, we didn’t.
The rooms were nice with plenty of wardrobe space, bathrooms had a good size shower, no bath, just one pillow but I guess could have asked for another, tea and coffee in rooms and water topped up everyday. This is a wonderful hotel in a fantastic location to the main squares by foot literally in 6 minutes and airport is approx 25 minutes by taxi.
Would recommend and would definately go back! We only stayed for 3 nights.
6/10
Pleasant
24 Mar 2025
young joong
staff was so kind but the noise from drunk ppl outside of the hotel was horrible.
Self
10/10
Exceptional
18 Mar 2025
Barry
Loved the hotel, great location, right in the old town
10/10
Exceptional
02 Mar 2025
LISA
A well located property 2 minutes away from the main square but away from the noise. A definite recommendation
Leisure Family
10/10
Exceptional
25 Feb 2025
Zeb
Bed was not comfortable. Bed had a hump in the middle and slanted on both sides
Leisure Partner
10/10
Exceptional
20 Feb 2025
Karen

Excellent hotel.

Excellent location very close to the main square in the Old Town.
The hotel is about a 2 minute walk from the main square.
Check in was very smooth and reception staff were polite, efficient, informative and helpful.
The room was spacious and had everything we needed for a 4 night stay.
The bathroom was clean with an efficient shower. The towels were a bit on the small size but just a small issue.
Housekeeping was efficient and unintrusive.
The breakfast room was clean and the staff ensured that tables were cleared as soon as guests had finished.
There was plenty of choice and all the food was well presented and tasty.
I would certainly recommend this hotel to anyone planning a trip to Krakow.
Partner
10/10
Exceptional
08 Feb 2025
Johnathan
Thoroughly enjoyable
Friends_and_family Family
10/10
Exceptional
15 Dec 2024
S

Tidy, clean and great value.

Great hotel, close to the Christmas market and many other attractions in Krakow. Would definitely stay here again if ever visiting the city.
Partner
10/10
Exceptional
27 Oct 2024
Lorna

Flying Visit

Great location minutes from the Old Town and short walk to Krakow main station for easy transfer from the airport.
Friends_and_family Friends
10/10
Exceptional
19 Oct 2024
alan
Very good position excellent staff the only downside was if you opened the windows on the street side there was people all night making noise
Leisure Partner
10/10
Exceptional
06 Sep 2024
Peter
This was the nicest hotel breakfast I’ve ever had in my life. There was even champagne for the mimosas. The staff was excellent.
10/10
Exceptional
26 Aug 2024
Irina

Excellent location

Excellent location , very comfortable beds
Partner
10/10
Exceptional
12 Aug 2024
Phillip
Wonderful boutique hotel with 20 rooms in an excellent part of the city located near all the restaurants in the world - staff provided extra pillows and arranged a staff driver to take us to the airport at 4:30 - very helpful
Leisure Family
8/10
Excellent
26 Jun 2024
Christy
Great location in Old town and convenient to the train station also.
Leisure Family
10/10
Exceptional
20 Jun 2024
Kathryn

Wonderful End to Our Vacation

We stayed at Hotel H12 for 4 nights at the end of our trip, which was wonderful. The location was very convenient. The hotel was clean, bright, and comfortable. The staff was very helpful and friendly. Breakfast was amazing. I would recommend this hotel and stay here again!
Partner
10/10
Exceptional
05 Jun 2024
Scott

Lovely hotel in the heard of Old Town

Beautiful hotel located in Old Town Krakow. The rooms were modern and clean, breakfast was most than I expected and they conveniently allowed me to store my luggage while I toured around the city.
Self
10/10
Exceptional
26 Aug 2023
Jonathan

Brilliant hotel

Really clean and well presented. Perfect for families and 2 mins walk from the major attraction
Friends_and_family Family
10/10
Exceptional
29 Jul 2023
John
Wonderful stay. Perfect location, very clean, and a lovely breakfast each morning. Highly recommend!
Leisure Family
10/10
Exceptional
10 Jul 2023
David William
Excellent service and a great location!
10/10
Exceptional
29 May 2023
diana

A wanderfull experience

The location of the hotel is wonderfull! Very close to the old city.Plenty of cafes and restaurants nearby.We love specially the roof cafe at the music academy .The hotel staff was very nice and always ready to help us
Partner
10/10
Exceptional
16 Mar 2023
Katarzyna

Cosy and really clean

Very pleasant hotel, friendly staff, very very clean. We loved it instantly. Our room had an amazing view on the old fashioned sw.Tomasza street. Only 3 minutes walk to the main square. Very good and cheap milkbar few meters away too. Can’t fault anything at all. After our check out We have received nice little parcel with apples :). Next time we come to Krakow we will definitely book the same hotel. Perfect.
Partner
10/10
Exceptional
13 Mar 2023
Matthew

Excellent

Wonderful centrally located hotel 5 minutes walk to the market square .. Staff very helpful and friendly would definitely staff here again
Friends_and_family Friends
10/10
Exceptional
20 Jan 2023
Sergey
good hotel in the old town, helpful staff, comfortable room
Friends_and_family Family

Location & surroundings

Hotel H12
ul. Sw. Tomasza, 32, Krakow, Poland

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Hotel H12

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