Name: Campanile Prime Krakow Old Town
Address: Swietego Tomasza, 34, Krakow, 31-023, PL

10/10

Exceptional

25 Jul 2026

Patricia

Great location!

10/10

Exceptional

24 Jul 2026

Janina

Clean room, air conditioning and excellent location!

10/10

Exceptional

19 Jul 2026

Richard

Great edge of Old Town hotel. Clean, modern and spacious with generous buffet breakfast

Partner

10/10

Exceptional

24 Jun 2026

julie

Everything was great standard start to finish and would stay here again without hesitation

Friends_and_family Family

4/10

Poor

22 Jun 2026

Masoud

I had to change the room two times because of the AC. In the first room the AC didn’t work at all. In the second room it kind of worked but water started dripping out of the AC in the middle of the night, so the floor was all wet in the morning. In the third room the AC worked but I couldn’t change the temperature or turned it off, so it worked the whole night with uncomfortable noise. I didn’t even bother to tell them about the problem in the last room because I didn’t want to move to another and I thought another room would have another problem. Also when I mentioned the problem to the receptionist she responded in a belittling tone like I didn’t know how to turn on the AC or that it wasn’t a big deal. One of them told me that her house was hot too, probably meaning that I shouldn’t complain about the AC! The only positive thing about this hotel is the location.
For the price I paid I could have stayed in a much better hotel. I don’t recommend this hotel and I would never stay there again.

Self

10/10

Exceptional

18 Jun 2026

ELEONORA

Hotel is newly renovated and staff is friendly and efficient.
Hotel is centrally located within a 10 minute walk to major tourist destinations (museums, castles, churches) and a variety of restaurants.
Hotel offers a breakfast buffet for a reasonable price and a great way to start your day of exploring.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Anthony John Paul

Great room, lovely staff, great location

Partner

10/10

Exceptional

25 May 2026

Christopher

A lovely setting alongside a park. My room was spatitious, comfortable and with a Nespresso machine. Loved that you could get fresh water from the corridor (including cool and sparkling) - great to stay hydrated. Nice walk into old town.

Self

8/10

Excellent

25 May 2026

Jorja Rose

10/10 for location, couldn’t have stayed in a more prime stop if we tried - just a few minutes walk from old town square. Only negative was the fan/air con in the room didn’t work at all, the staff kindly provided a fan but overall the room was uncomfortably warm at times. Staff were friendly and helpful. Quiet and amazing location. Check in and check out all super convenient. Would stay again!

Partner

10/10

Exceptional

19 May 2026

Cliff

Hotel was great for our party of 4. First and foremost it is a really good location. A few minutes walk into the main square and lots of bars, eating spots and a small supermarket en route. The other side of the hotel was the park and through the park is access to the station and a big shopping centre. Really handy and from there easy transport to both the airport or direct (good value) trains to Auschwitz too.
Hotel was as expected really, we only used it as a base as was out walking the city most of the time. Each floor there is a water station near the lifts which allowed us to fill up empty bottles with cold still water, room temp water or even sparkling water. A nice touch. Room was quite warm so we had the window open all the time and there was no milk options for tea or coffee in the room. We had to ask for milk at the reception each time and they were helpful in doing this. Other than that really good.

Friends

10/10

Exceptional

16 May 2026

Felipe

Clean rooms, excellent breakfast. Good location

Family

10/10

Exceptional

12 May 2026

Carol

The front desk clerk Eric was so helpful, friendly and knowledgeable about the area. I loved the location of this hotel, the beautiful park was right outside the front door. I loved the breakfast and enjoyed drinks every evening at their bar

Self

10/10

Exceptional

11 May 2026

Edna

very classy hotel. staff are wonderful. worth it.

Partner

10/10

Exceptional

06 May 2026

Gary wayne

Lovely room and very clean, only slight niggle was the AC didn't seem very cold and the shower head in the fab shower had seen better days but this didn't spoil our stay in any way. The hotel staff were also very helpful. We wouldn't hesitate to book again. Lastly in a great spot for exploring the very beautiful city of Krakow.

Partner

10/10

Exceptional

05 May 2026

Johanna

The room was clean. The hotel is conveniently located and within walking distance to old town square. Loads of fantastic restaurants nearby. We stayed 4 nights. After 2 days we discovered our toilet was leaking so they immediately moved us to the room next door. Staff is very helpful and the breakfast was wonderful. We would definitely stay there again.

Partner

10/10

Exceptional

22 Apr 2026

Marta

Very friendly staff, spotless clean Room! Perfect location!

Partner

8/10

Excellent

22 Apr 2026

Michael

It was ok, central, Breakfast could have been better but it was ok.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Duncan

Amazing location for main square without being too close and noisy. Plenty restaurants and bars in the area. Easy to find.

Friends_and_family Friends

10/10

Exceptional

07 Apr 2026

Stella

Excellent hotel,

Friends

6/10

Pleasant

01 Apr 2026

Timothy

No where to eat as the hotel was being updated 😕 the air conditioning was making a humming noise when told the receptionist the came and switched it off, so no a/c over the 3days. We had to request for our room and towels to e changed. We were NOT advised that this hotel was being updated and this DON'T say anything on the site otherwise we would not have booked this hotel. When we spoke to reception they didn't offer the make amends of offer to move us to a different room. This pit a damper on our visit to the lovely city of Karkow

Partner

10/10

Exceptional

28 Mar 2026

Dave

Very clean and modern. Really good price -an American and a German

Partner

10/10

Exceptional

23 Mar 2026

Brent

Easy to find, easy check-in, nice staff. Room was very quiet, decent beds, very clean. Perfect.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Julia

It was in a great location for walking in Old Town, lots of restaurants nearby, the streetcar was really close by.

Self

8/10

Excellent

07 Mar 2026

John

Despite some refurbishment being done to the grounfloor area, it did not impact on guests. My room was clean and tidy. Breakfast could be improved somewhat. The biggest plus is that the hotel is only minutes from the square. I should also praise the hotel staff for their helpful nature.

6/10

Pleasant

04 Mar 2026

Susan

Arrived to find a building site in Reception. No warning of this or option to cancel. Black polythene sheeting taped up all over walls, dark, dirty, tools, cables lying around. Breakfast worst I have ever been offered in a hotel. Scrambled egg, sausage, stale bread. Absolute state of a place, wish I had never chosen this as it was a dump due to building work. Huge disappointment on our trip.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Andrew

Room was modern, spotless, and comfortable. Hotel is in a great location, just minutes walk from the station or the main square.

10/10

Exceptional

09 Feb 2026

Charlotte

Perfect location, comfy beds and friendly staff

10/10

Exceptional

06 Feb 2026

Dale

The room was well equipped, clean and modern.

Partner

10/10

Exceptional

31 Jan 2026

corinne

Location was perfect for the main square. Rooms were very comfortable and so were the beds. We will return.

Leisure Family

10/10

Exceptional

30 Dec 2025

Susan

I had visited this hotel on a previous visit to Krakow. It was good but this time there had been refurbishments and I couldn't fault it at all. The location is excellent for the old town, trams, and railway station. I would definitely stay again and recommend it.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Mayrita

Had a great stay. The location was excellent, the property was very clean, and it was within walking distance of great restaurants and bars. I would definitely stay here again.

Partner

10/10

Exceptional

19 Dec 2025

Mariusz

Very clean room, friendly staff, perfect location

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Lauren

Convenient central location. Spacious, modern rooms with essentials.

Leisure Partner

10/10

Exceptional

02 Nov 2025

David

Perfect hotel for city break staff fantastic and rooms lovely definitely be back o breakfast lovely to cheers.

10/10

Exceptional

21 Oct 2025

Paolo

Hotel is at prime location close tom the square. Also close to the pick up areas for tours. lots of res

Partner

10/10

Exceptional

29 Sep 2025

Alfredo

The room was clean and comfortable. Near everything.

Partner

4/10

Poor

25 Sep 2025

Robert

Rooms directly above electrical riser cupboard making a very loud buzzing noise.

Leisure Family

10/10

Exceptional

24 Sep 2025

Norma

Wonderful hotel, perfect location

We really enjoyed staying at this hotel. It was very clean, and the staff was very nice. The breakfast was very good with a lot of choices. The hotel is a great location. Right on a beautiful park, close to trams and right in Old Town. Just a 10-minute walk and you are in the huge square in the middle of old town with lots of choices of restaurants. This hotel exceeded our expectations in location, breakfasts, clean rooms, and staff very friendliness.

Partner

10/10

Exceptional

19 Sep 2025

Scott

Very good location, clean and overall was pleased with the choice. The hotel is only about 2 blocks off the square and about 3 blocks from a major shopping center. I bought a bunch of suit jackets at the mall.. loved the whole area. Evenings are wonderful in the area with the restaurants and the people walking in the streets and the park. Only negative was at breakfast there was a girl that had a pretty nasty attitude. Short girl, with black crew cut hair in her twenties. The first breakfast she said something to me in polish I assumed and I said \"oh sorry I only speak english\". Then she yelled at me \"I AM SPEAKING ENGLISH\". She was apparently asking for my room number, but didn't sound anything like English. That's ok she couldn't speak clearly enough, but to get nasty and chew me out, not normal. I said sorry about 4 times.. she just was silent to me and weird looks. I try and speak Spanish at times and people may not understand me, but I wouldn't ever dream of chewing someone else for my clarity. Then each and every day she would not clear my table, but do everyone near me. Give me looks, kinda ignoring, Weird, weird. I'm an easy going, nice guy and polite. No reason to have an attitude like this. All the other employees there were very nice. Overall I would highly recommend this place. Breakfast food was great. It's not a fancy hotel, but clean and perfect location for quick in and out. Price was reasonable. Thanks

Leisure Self

6/10

Pleasant

04 Sep 2025

Mark

Few things not working

It was ok, a few things could have been better namely aircon ineffective, couldn’t get bath tap working, hairdryer didn’t work. Good location though.

Self

10/10

Exceptional

22 Aug 2025

James

Close to the old town
Would stay here again

Business Self

10/10

Exceptional

21 Aug 2025

Svitlana

My mom and my mother in law liked tthe hotel. The stuff was extremy helpful and pleasant.

Leisure Family

8/10

Excellent

11 Aug 2025

mai

Place clean good staff

Leisure Self

8/10

Excellent

31 Jul 2025

Tony

Clean, new hotel with spacious rooms; great location with an easy walk from both old town sites and train station; only issue was no direct temperature control in the room, so was a bit warm for sleeping at night.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Sandra

We have stayed at Campanile Krakow Old Town a few times now. This year, our stay was wonderful, as always. We appreciate the spacious and comfortable rooms and the clean and modern restrooms. Although the a/c was not cooling the rooms, they kindly supplied standing fans which helped immensely. The location is perfect for visiting the Old Town, and the staff are always kind and helpful. We look forward to our next stay in the future.

Business_and_leisure Friends

10/10

Exceptional

23 Jul 2025

Izabela

Great location. Close to the Rynek, shopping, many restaurants. Would definitely recommend

Leisure Family_with_children

10/10

Exceptional

22 Jul 2025

Thomas

Stay Here!

This is a very nice hotel. An excellent three star witha good breakfast. I would stay again everytime I visit. Great location.

Partner

8/10

Excellent

15 Jul 2025

Sam

Fnfjfjdjddn

10/10

Exceptional

12 Jul 2025

christine

The property was well located for the old town. Rooms were large, bed comfy, quiet.

Leisure Self

10/10

Exceptional

06 Jul 2025

Samuel

Weak AC.

10/10

Exceptional

06 Jul 2025

Wisakasuta

The location is amazing. Right at the heart of old town and easy access to the main train station. Room is updated.

Leisure Self

10/10

Exceptional

15 May 2025

Kevin

great position great hotel

Leisure

6/10

Pleasant

21 Mar 2025

Cornelis

The hotel has a renovation going on and they should have been closed for guests. The noise of drilling and hammering went on from 8am to after 6pm every day. We were promised that the noise would stop at 4pm but the workers totally ignored this. We paid good money for the stay and with all the works going on they should have been more accommodating for the guests

Leisure Friends

10/10

Exceptional

16 Mar 2025

Elaine

Lovely hotel

Stayed here before. It is in the process of being renovated. Apart from the early banging every thing was fine. The new rooms are beautiful and comfortably. Would recommend

Friends_and_family Family

4/10

Poor

24 Feb 2025

Andrew

Stayed before but never again.

Experienced traveler...

I've stayed in this hotel many times over the years. Cheap, great location and all I need.

This time though there was major building work inside the hotel from 8am. Not great when my flight only landed at 1am and I checked-in at 2am.

Also for the first time ever I have had blood stained bed sheets on my arrival.

Before traveling I emailed the hotel twice. Once to say I would be arriving at 2am and once for a room request. I got no reply. Usually they always reply.

Traveling for work all I really want is a nights sleep in clean conditions. I got neither.

Disappointing and I checked out early for a different hotel. Unfortunately I don't think I will be back.

Self

10/10

Exceptional

13 Feb 2025

Peter

Very pleasant stay

Leisure Friends

8/10

Excellent

20 Jan 2025

Allan

Lovely staff, very accommodating and hotel central

Very nice staff at reception. Also accomodated a request to change dates of stay, despite my booking being non-refundable. This was very helpful and I appreciated it. Hotel very central. Only thing I would have liked would have been a safety deposit box in room. Pleasant stay though. Would book again. Thanks again to lovely staff. :)

Self

10/10

Exceptional

19 Jan 2025

Laura

Great stay with clean rooms, friendly staff and a good breakfast bar.

Leisure

8/10

Excellent

21 Dec 2024

Janina

Location..very friendly hotel for one night stay

8/10

Excellent

13 Dec 2024

Verified traveler

Rooms not warm enough for time of year heater in the bathroom was on a timer which was no where long enough to heat the bathroom before it went off

Partner

10/10

Exceptional

27 Nov 2024

Gabriel

Nice place

Leisure Partner

10/10

Exceptional

22 Nov 2024

Navkaran

Great place to stay and see Krakow

The hotel is located at a great location and everything of highlight in krakow just steps away. It’s very near to the public transport. Rooms are big, quiet and cozy. Only thing I didn’t like much was how outdated rooms were. They do need a refresh and the Aircon had a bad static sound that kept going (which wasn’t a problem for me but could be for someone who cannot sleep to such noise)

Self

6/10

Pleasant

15 Nov 2024

Bernard James

Very limited amenities at the Hotel, Bsr times fluctuates. Breakfast while pleantyful is the same every day. Awful smell in Lifts some staff need a course in Customer service, no USB plugs in rooms or lobby.

Leisure

6/10

Pleasant

12 Nov 2024

James

Good staff and overall hotel was okay but toilet didnt flush properly and there was a horrible smell in the room and bathroom

Leisure Partner

10/10

Exceptional

05 Nov 2024

DAVID

Weronika and Arckie are very efficient and kind employees.

Leisure

10/10

Exceptional

29 Oct 2024

Aileen

Very convenient location, walking distance to most of the tourist spots. Highly recommended!

Leisure Friends

8/10

Excellent

15 Sep 2024

Margaret

Hotel was close to the Old Town Main Square. Staff were friendly and helpful. Breakfast was satisfactory. Not sure the air con was working, and towels were thin. Room was comfortable. Close to the train station for the airport. .

Leisure Family

6/10

Pleasant

10 Aug 2024

michael

Thin towels and no frig.

Leisure Self

10/10

Exceptional

06 Aug 2024

Samhar

Good hotel

Great location, 5 minutes walk from the city center.

Partner

10/10

Exceptional

27 Jul 2024

Verified traveler

Brilliant location and nice hotel!

10/10

Exceptional

21 Jul 2024

Daniel

Great location just at the inside edge of old town. Friendly staff. Room is simple but comfortable, bright, and clean. No refrigerator or mini bar but they have a restaurant down stairs but we didn’t use it. Good value.

Leisure Family

10/10

Exceptional

07 Jul 2024

ABRAHAM

מומלץ

A very nice hotel in a central location on the great square. Spacious, clean rooms and excellent room service. Very good breakfast. It is highly recommended that we spend a fourth time at the hotel and will return again.

Friends_and_family Friends

8/10

Excellent

05 Jul 2024

steve

Three day stay

Partner

10/10

Exceptional

04 Jul 2024

Sandra

We have stayed at Campanile Krakow Old Town three times now. We love the location and the rooms are spacious, clean, and comfortable. There's also a nice breakfast with many options. We hope to return again.

Business_and_leisure Friends

10/10

Exceptional

17 Jun 2024

Nick

Great location, quiet, clean and fab breakfast

Great location, quiet, clean and fab breakfast

Partner

10/10

Exceptional

10 Jun 2024

Craig

Great stay again

Stayed at this hotel on numerous occasions and it never disappoints. Friendly staff, clean and spacious rooms and at a competitive price.

Partner

10/10

Exceptional

07 Jun 2024

David

The property met our expectations. We were provided with good services and had no problems of any type.

Business Partner

8/10

Excellent

01 Jun 2024

krystyna

Hotel is located in center of the city. Close to the train station and all the attractions.
If someone who hate carpet should not go to that place. Unfortunately carpet was in terrible condition.

Leisure Self

10/10

Exceptional

30 May 2024

Janet

One night stand.

One night stay. Great. Easy walk to hotel to and from rail station. Terrific location on the edge of old town and outlook on pleasant parkland. Staff very pleasant and helpful. Thankyou.

Partner

6/10

Pleasant

24 May 2024

Rupert

Kraków camponel old town

Used as a one night stay prior to flying home. Ideal location

Business

10/10

Exceptional

09 May 2024

Jozef

I just like it. I have been here 10 time. Just nice, quiet and pleasant

10/10

Exceptional

03 May 2024

david

location in the Old Town

Leisure Self

8/10

Excellent

14 Apr 2024

Stane

Location was perfect and rooms okay. Unsure if the air conditioning was working as I had to open the window in the middle of the night as it was extremely hot thus I highly doubt.
TVs could atleast have one or two English channels

Leisure Family

10/10

Exceptional

10 Apr 2024

nicolas

Very convient locality

Reall close to the old town entre

10/10

Exceptional

09 Apr 2024

peter

Great location, great staff. Really nice 3 star hotel

Leisure Friends

2/10

Poor

08 Apr 2024

Johnny

Unfortunately I join the group of customers completely dissatisfied with the stay at the hotel. We stayed in room 404 and the carpet was super dirty, everything seemed to be very old and used. The worst thing was that the air conditioning never worked, it only turned on in \"fan\" mode, quite a bad experience. Not recommended at all!

On the other hand, the location of the hotel is excellent.

Leisure Partner

10/10

Exceptional

05 Apr 2024

June

Excellent for Krakow Old Town just a short walk ro the main Square. Rooms clean and breakfast pleanty to choose from, fresh and continually topped up.

Leisure Family

8/10

Excellent

02 Apr 2024

Peter

Good clean basic hotel in the heart of the old town.

Leisure Friends

10/10

Exceptional

29 Feb 2024

Christine

Krakow mini break

Great location close to square and handy for everything. Drinks in hotel reasonably priced too. Didn't eat in hotel but food smelled lovely. Clean rooms. Would stay again

Friends_and_family Family

8/10

Excellent

24 Feb 2024

vicki

Thought was a great hotel for a 3 star. Staff very helpful. Would recommend

Leisure Family

10/10

Exceptional

24 Jan 2024

Joyann

Very nice area close to old town attractions great restaurants.

Leisure Family

10/10

Exceptional

03 Jan 2024

Verified traveler

Nice located hotel,within Old Town area.Quiet room

Nice located hotel, within Old Town area. It only takes 5 minutes to get to main Cracow attraction: Main Square.
Room was quiet, I hardly heard street sounds. Hotel interior was nice designed. Room was clean, with small tea/coffee set. Room service took care of our room thoroughly.

Partner

8/10

Excellent

27 Dec 2023

Peter

Krakow stay

It was very good. Location was perfect. Central. 5 minutes walk to main square. Friendly staff. Clean.

Friends_and_family Friends

10/10

Exceptional

09 Dec 2023

Tracey

It was spot on, just what we needed. Very close to square and easy to get to everything. Excellent location. Lovely staff, drink and food. Our room was very clean, spacious and quiet. Thank you to all staff.

Leisure Friends

8/10

Excellent

02 Dec 2023

CRAIG

Great Location.

Leisure Family

10/10

Exceptional

24 Nov 2023

Stephen

very helpful staff, would have liked a safe in the room

Leisure Self

10/10

Exceptional

11 Nov 2023

Matthew

Simply an amazing hotel with outstanding staff what literally go above and beyond to help you out! The rooms are basic but ample of room to breath and certainly very clean, will recommend and we would certainly stay again!

Leisure Partner

10/10

Exceptional

09 Nov 2023

philip

Great base

Great position for the old town, easy to get to, 15 min walk from station 17zt fare from airport. Warm and comfortable.

Self

10/10

Exceptional

06 Nov 2023

Martyna