Aparthotel Basztowa

Poland , Krakow
KRAKOW, ul. Basztowa, 24
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75 reviews shown

8/10

Excellent

10 Feb 2026

Neal

Excellent location between railway / bus station and Old Town. No coffee maker in room, only a kettle and instant coffee packets.

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

Gabriel

All good

Friends_and_family Friends

10/10

Exceptional

29 Nov 2025

And

Awsome large rooms with comfy beds and large toilets, great location and minimal walk to old town and markets.

Self

8/10

Excellent

12 Nov 2025

Lydia

Spacious, good quality room with traditional, great quality furnishings, high ceiling and parquet floor (lovely!). The hotel reception is int he building next door, but the environment is very warm and welcoming. Only thing preventing 5 stars is the check out experience was very abrupt and rushed feeling.

Partner

6/10

Pleasant

04 Oct 2025

Malwina

The hotel is close to the main station and to the main square. The room was spacious and airy. Bed is comfortable, however the pillow is pretty much non existent.
The shower hose leaked and with the water pressure being low already its pretty hard to have a decent shower.

Leisure Partner

8/10

Excellent

26 Sep 2025

Craig

Clean, good location, only downside was it faced the street with a tram stop so it was loud.

Leisure Self

8/10

Excellent

27 Aug 2025

Yelena

Very nice property but not for older people, no elevator to the upper floors and tourist noise. Staff is very friendly and helpful.

6/10

Pleasant

17 Jun 2025

lorenzo

Rude personal, not convenient, olddd, not the fourth at all for the money.

Business Self

10/10

Exceptional

31 May 2025

ruizhi

绝佳位置、去火车站和老城都一步之遥，丰富的早餐、退房后免费行李寄存、及时周到的服务，非常满意的入住。

Leisure Family

8/10

Excellent

23 Apr 2025

Joe

Krakow at midnight

My only comment is that the room was up some 50 stairs and that was hard on my old bones. Aside from that the stay was lovely

Self

10/10

Exceptional

21 Apr 2025

Pauline

Nice room with cooking facilities.Clean .Within walking distance of all forms of transport

Leisure Friends

10/10

Exceptional

21 Apr 2025

Susan

It was a two minute walk from Old Town and two minutes from Train to airport. Felt very safe as well. The man at the desk was super helpful when I was trying to order an uber. Highly recommend this place!

8/10

Excellent

12 Oct 2024

Linda

No frills option for a one night stay. Very happy with our choice. Great location and comfortable bed. Slept soundly.

10/10

Exceptional

10 Oct 2024

Kuo

Good place to stay. Staff was very helpful. Good value for money, including the breakfast.

Leisure Family

6/10

Pleasant

03 Sep 2024

Jen

This stay was better than we expected in terms of space and quality of room. There was a mini split but it did not reach the other second room even with the door open. There was a man passed out across the window on the ground and which was alarming. Overall, close to train station and good price for 1 night.

Leisure Friends

8/10

Excellent

22 Jul 2024

Michael

Hotel is in a great location with a tram/bus station outside (can be noisy sometimes) and just a short walk from the old town and local mall.

The beds/pillows aren’t the most comfortable and it took me a while to fall asleep on them.

6/10

Pleasant

16 Jul 2024

Liliia

Everything was fine, location is great but the only thing that made our stay bitter in the end is the guy from reception asked us for money for helping with the luggage, BUT, that hotel does not have an elevator and no way us 2 tiny girls could carry all that stuff. If you do not have elevator you should have free option of help with luggage and not require money for “convenience “ because you not having elevator it’s huge inconvenience!!!!

Business_and_leisure Family

10/10

Exceptional

21 Jun 2024

Dariya

Convenient location and a beautiful historical building

10/10

Exceptional

23 Sep 2023

Verified traveler

Great stuff, clean and comfy rooms

Friends_and_family Family

8/10

Excellent

12 Jun 2023

cedric

Good location , helpful staff,but air conditioner wasn’t working and they knew about it but they werent going to repair it. I was told that I couldnt be certain of getting another room as many guest were due in. It was too much of a hassle and I decided to live with it.
Staff otherwise helpful though I would say if you don’t like the stairs avoider. They put me on the 3rd floor and there were 7 flights up to the floor

8/10

Excellent

13 May 2023

Gretchen

The room was lovely with plenty of space. My room faced the street, so there was often the sound of trams passing by. The included breakfast offers a wide variety of food options. Location is ideal, with easy access to multiple tram lines, short walk to train station and Old Town across the street. The only negative for me was that the restaurant and lobby were in the Hotel Polonia next door, so you had to go outside to get to them. There are no elevators.

Business_and_leisure Self

8/10

Excellent

29 Apr 2023

Paul

The room was clean and well maintained.

Leisure Family

2/10

Poor

19 Dec 2022

Lun

Don't stay -- Noisy room at main street with trams

This place is located on a very noisy street, which is the main street with trams.

When I asked to change the room, they replied to me immediately that all rooms are occupied without even check the computer. This is ridiculous, because I checked in at 1pm and asked to change the room at 1:30pm, how they know that all rooms are occupied when it was 1:30pm?

For example, the room #3 (same standard, quiet room, facing the backyard) is empty during my stay. So definitely they lied to me. I kept all the videos for the facts I stated here.

Self

10/10

Exceptional

15 Sep 2022

juan

poland is so beautiful place i love krakow

Friends_and_family Friends

10/10

Exceptional

26 Jun 2019

Verified traveler

I liked Aparthotel because it is a building of old city Krakow. It does not have elevators but staff helps you take your luggage up or down at checkout.

Leisure Family

10/10

Exceptional

16 Jun 2019

Rodolfo

Very satisfied. Friendly staff...Dorotha, Jurel and George

Friends

2/10

Poor

15 Apr 2019

Verified traveler

Not a hotel!

Not a hotel! No reception at all, in an old building, no people there, feel very terror and unsafe, we moved out and booked a new room in another hotel.

Partner

8/10

Excellent

28 Feb 2019

Michael

Great for a short stay

Nice and clean. Great breakfast. Bed was old and uncomfortable - rugs on the floor were old and in need of cleaning. Bathroom was new and renovated and a good specification.

Partner

4/10

Poor

31 Dec 2018

Verified traveler

Firstly, the hotel isn't even a hotel. It's attached to the hotel next door which nobody says anywhere. So we had to walk down to the other hotel to check in. The staff was extremely rude and we even waited until the next morning in the hopes of another staff member in order to ask a question. We then had to walk back through rain to get to our room and walk up stairs (which would be nice to know it isn't cripple friendly). The heater was leaking water and the carpet was very wet which wasn't nice. We told the staff who came and \"fixed it\" by simply telling us, leave it on full heat and it won't leak and to open the window (which is right next to a busy tram stop making a LOT of noise all night... The hotel AND apartments were empty, they could've moved us. Breakfast was quite pathetic, you could tell they simply saved everything until it got eaten, even the hard boiled eggs had started going bad and smelly.

10/10

Exceptional

07 Dec 2018

Antonio

Worth it

My stay was fantastic!

Friends

8/10

Excellent

21 Sep 2018

don

Perfect for my needs

Check in was great and all staff at the front desk were incredibly helpful and easy to communicate with.Internet was a bit spotty at times. Shower was amazing and bed extremely comfortable. Great location close to train station and at outer edge of old town, so picking up a car rental and then getting my bags from the hotel was a breeze.

6/10

Pleasant

26 May 2018

Marcin

Upon arrivial the hotel and staff made a very good impression. Everything was neat and clean and it was building up to be a very good experience.
However the next morning problems began. First of all the breakfast, although the food was good, there was not enough space to house all the guests. We had to awkwardly walk around the dining room in the end awkwardly share a table with another couple.
Also the check out time, we got emailed by expedia that our check out time is 2pm. However just before 2 we had staff bang on our door and ask us why we haven’t checked out yet. Apprently the check out time was at 12pm.
Overall the hotel was okey, nothing to scream and shout about, but it did it’s job.

8/10

Excellent

16 Sep 2017

Rodolfo

Good location,excellent breakfast, friendly staff

Family

10/10

Exceptional

04 Apr 2017

Verified traveler

Great accomodation

Fantastic location minutes from main square. Rooms were lovely very traditional and very comfortable. Would definitely go back.

Family

8/10

Excellent

06 Mar 2017

Maggie

Very close to old town so easy to get around

Lovely old building, although no lift and we were on the top floor -90 stairs... we counted them ! No reception area just your own fob to get in the building which we liked- felt more like an individual apartment. Breakfast at hotel next door which was lovely , and replenished regularly.
Room was quirky and good sized but a few problems- curtains didn't close, toilet door didn't close properly so we got used to having the music channel on loudly, but most importantly - no fridge-- tea making facilities but nowhere to store the milk..
Only complaint would be the lack of a fridge - all others fine as out most of the time, but need a cup of tea in the morning!!
Would definitely stay there again
No use for elderly or disabled due to no lift.

10/10

Exceptional

06 Nov 2016

John

good location

Very good location, near to the rail station and old city centre

Partner

8/10

Excellent

30 Aug 2015

Matthew

Decent hotel

was really nice room, but on the top floor without a lift.. Not fun in 32c weather! HOWEVER, the free breakfast is surprisingly good!

Family

8/10

Excellent

28 Jun 2015

Darryl

Kraków layover

The room was large, comfortable, a little dated, and on a bust street. some the busy street noise would get in the room if you think you were going to sleep in.
the best things about it were the closeness to city center and the railway station.

Family

10/10

Exceptional

15 Apr 2015

PacoRuizL

Great option

It is more an appartment than a hotel room. You don't get your room clean everytday.

Even do it is a great option to visit the beatiful city of Krakow. he breakfast is good too.

I would deftnly recomend this accomodation.

Partner

8/10

Excellent

08 Nov 2014

Pam

Nice hotel - good extras and location

Wifi was excellent. English speaking staff helpful and keen to help me plan days out. Room was clean, big and bed comfortable. Location is great - close to train station and sopping as well as walking distance to old town area

10/10

Exceptional

23 Oct 2013

Kellie

Lovely place to stay.

The apartment was right near the old square, 2 minutes from the new town too. All stations within a 10 minute walking distance. Tourist info centre across the road. The hotel served lovely food at brilliant prices. Was meant to be there for 3 nights but extended my stay to 5 nights. All staff were very polite. Overall a brilliant place to stay and exceptional value for money.

8/10

Excellent

21 Oct 2013

Scott

Pleasing

Overall it was a pleasing experience.

10/10

Exceptional

30 Sep 2013

Verified traveler

What a find

What a find - but I doubt if for long. This property is at the least 'managed' and I would guess soon to be part of - the hotel next door. It is currently being renovated so one must walk through old decore hallways to reach the up-scale renovated rooms. Once the renovation is complete, I would guess the stars and price of these rooms will rise significantly - so grab one quick! One doesn't get this quality at these prices very often.

Family

8/10

Excellent

20 Sep 2013

Basu

Great location

Comfortable & without hassles

Family

6/10

Pleasant

03 Sep 2013

Ali

Great room in a noisy location

Great rooms in a great location but with a very busy tram interchange just outside the windows. It was either very noisy with the windows open or very hot (with no air conditioning) with the windows closed. Difficult to sleep in that environment.

6/10

Pleasant

29 Jul 2013

Jon

Great location but quite noisy with traffic below

Room was nice and clean no elevator so stairs are tough with luggage. Older building. Close to train station and old town

10/10

Exceptional

26 Jul 2013

Rosie

Surprisingly elegant

We were delighted when we entered our room - instead of the budget comfort we thought we were getting, it looked more like a middle class family's guest bedroom... All white sheets and dark wooden furniture. The staff are rather absent, I hardly spoke to anyone the whole time, but that suited us fine.

Worth noting there are no free toiletries and the double bed is just two beds pushed together, so spooning is a little uncomfortable :) Extremely clean though and FANTASTIC location, just round the corner from the bus and train station. Perfect for an affordable romantic stay in Krakow.

Partner

8/10

Excellent

16 Jul 2013

Bryan

Great hotel for the price

Very pleased and satisfied. Right next to the old town and very close to the train station. No ac in the room as the only negative.

Family

10/10

Exceptional

16 Jun 2013

John SK

Good location

Good location close to rail and bus stations. Very nice, comfortable, large rooms. Double rooms are at the front of the building on a busy road; there was some noise but this was not a big problem as there is double glazing. Service at reception was good.

8/10

Excellent

29 May 2013

Glenn

Simpe but comfortable

The guest rooms were very simple but well worth the price paid. It was a very simple room with bed, desk and bathroom. There were towels but no toiletries. Overall the spaces was extremely clean and comfortable, definitely a good value. The location is great and only a very short walk to the main square. One warning is that this hotel is at a very busy corner so there is a lot of traffic and tram noisy during normal hours. Definitely recommend this place for people looking for a simple place to stay.

10/10

Exceptional

28 May 2013

Basia

Clean, comfortable and close

We spent 3 days here and were very happy with our stay. We would definitely stay here again. The room was large and beautiful and very clean. Mostly it was quiet although the first morning they started doing some construction on the hotel at 7am. That was a bit early. The only other glitch was the spotty internet in the room. The hotel staff is not helpful at all but as long as you don't have to deal with them, the room itself was great. It's a very short walk to the main square. We were able to get back and forth to our room easily when we needed to. The parking was secure and safe. We parked and didn't take our car out at all while we were there. If close, comfortable and clean are your priorities, than this is all that and more.

10/10

Exceptional

13 Jan 2026

Marcos

Cardápio era bom, com várias opções mais salgadas do que doces. Os funcionários sempre atenciosos. O quarto foi limpo diariamente. A localização é muito boa. Próximo de uma shopping, estação de trem e onibus. Da para conhecer toda a cidade velha a pé.

Partner

10/10

Exceptional

08 Jan 2026

Leonardo

Quarto excelente, com ótima vista pra o parque. Equipe muito atenciosa e prestativa. Banheiro com chuveiro, secador de cabelo e secador de roupa excelentes. Tudo ótimo

Partner

8/10

Excellent

20 Nov 2025

Jan-Erik

Allt fungerade bra. Sköna sängar. Centralt.

Business Partner

8/10

Excellent

20 Nov 2025

Peter

Kanon bra läga till tåg/buss och Gamla stan

Friends_and_family Friends

10/10

Exceptional

09 Oct 2025

Tristan

Aparthotel très bien placer pour profiter de la vielle ville. Personnel agréable, chambre un peu vieillotte mais spacieuse, très bon petit déjeuner dans l’hôtel voisin.

Partner

8/10

Excellent

24 Sep 2025

Jan Erik

Prisvärt i Krakow

Välstädat rum med bekväma sängar. Lite jobbigt att det inte fanns hiss upp till vårt rum på tredje våningen och att fönster mot gatan betyder mycket buller. I övrigt ett mycket lugnt hotel. Rejäl frukost och ett utmärkt läge nära gamla stan och tågstationen gör det till ett bra val i alla fall.

Partner

10/10

Exceptional

29 Jul 2025

Susanne

Tæt på alting

God beliggenhed tæt på banegården og den gamle bydel. Alt er indenfor gåafstand. Hyggeligt, rent hotel. God senge, udemærket morgenmad - god valuta for pengene.

Friends_and_family Family

8/10

Excellent

18 Jul 2025

Siv-karin

Fantastisk plassering og stort rom. Veldig god frokost. Eneste så var dumt er at det ikke er heis og vi var i 3 etasje som var utrolig høyt oppe!!!! Hver etasje er høyt under taket, så det er i vår standard 5-6 etasje! Så absolutt, en heis!

Friends_and_family Friends

10/10

Exceptional

27 Jun 2025

Katariina

Mukava ja kaunis hotelli

Hotelli oli todella hyvällä paikalla ja itse hotellihuone oli mukava ja kotoisa. Sänky oli ihanan pehmeä. Hotellin henkilökunta oli todella avuliaita ja emme esimerkiksi yhtenä aamuna kerenneetkään maksetulle aamupalalle, joten henkilökunta teki meille aamuksi aamupalaboksit! Kiva vierailu!

Friends_and_family Friends

6/10

Pleasant

04 Jun 2025

Frank

Ok lejligheder. Ed aircon. Morgenmad tilstrækkelig

Business

10/10

Exceptional

04 May 2025

Dulce

The hotel is very beautiful, it has everything you need to have a nice city trip.
The breakfast buffet is excellent, it has a big selection and it is very tasty.

Leisure Partner

4/10

Poor

28 Feb 2025

HIROYUKI

The most unsatisfied thing is the hotel didn\"t give me a receipt in spite of insisiteing of mine to want .
When I chcked out at 6 am, the staff (seems a older man) couldn't undestand waht I said. by English.
Good point : My orignal reservation was included a breakfast but I coudn't eat it due to early check out.
But other staff made me light meal for go out.It was really helpful with me.

Leisure Self

10/10

Exceptional

22 Nov 2024

Jolanda

Prima locatie, goed gelegen. Vlak bij station, winkelcentrum en oude binnenstad. Ondanks dat rustige omgeving. Zeer net hotel. Vriendelijk mensen. En zeer uitgebreid ontbijt. Alles schoon en netjes! Geen aandachtspunten.

Leisure Partner

10/10

Exceptional

20 Sep 2024

Giuseppina

Camera bella, spaziosa e pulita, bagno abbastanza grande e moderno, colazione a buffet super,personale gentile, e disponibile

Leisure Family

8/10

Excellent

26 Jul 2024

Stine

Adorable Old building, close to Old town and huge shopping mall. Lovely staff. Charming place to stay, perfect for a family with 2 kids, with a separate bedroom.

8/10

Excellent

29 May 2024

Hidekichi

　早朝にツワーに参加するから朝食を食べられなかった。そこでランチボックスの作成をお願いすると心良く対応していただいた。

Leisure Self

4/10

Poor

08 Jun 2023

Elin

Good: The location of the hotel was perfect for visiting Krakow Old Town and access from the airport by train. Very much the reason we picked the hotel. Good breakfast next door.

Bad: But we were NOT happy with the room or the beds! Both mattresses was quite worn and had a concave shape were the springs and the bed boards could be felt - that is where I didn’t fall between the bed boards… So our necks and backs and hips did not have a good holiday.
We also had a room overlooking a busy street with trams and emergency vehicles making noise throughout the night, and a lack of sleep and good rest affected the whole trip.

Recommendation: New mattresses should be prioritized in the hotel budget, and soundproofing glass on the rooms overlooking the street would have been nice.

Leisure Family

10/10

Exceptional

22 May 2023

Ivar

Bra og godt beliggende hotell.

Bra hotell med romslige værelser og en overraskende god frokost. Spaseravstand til gamlebyen og jødekvarteret var også veldig greit.

Partner

8/10

Excellent

11 Oct 2022

Oystein

Bra hotell. Resepsjon i hotell ved siden av.

God seng. Bra bad og dusj!! God frokost. Ikke heis. 90 trappetrinn til 3. Etg

Friends_and_family Family

6/10

Pleasant

20 Jun 2022

Zofia

Brak windy
Wysokie pietra
Wnoszenie walizek na 3 pietro-
tragedia

Partner

10/10

Exceptional

07 May 2022

André

Hôtel très bien situé entre la gare et la vieille ville. Belle suite très propre de 2 chambres pour 4 personnes donnant sur cour.
Petit déjeuner copieux avec un buffet très variés de charcuteries, fromages etc.
Seul bémol, des voisins bruyants au milieu de la nuit !

Friends_and_family Family

8/10

Excellent

12 Nov 2021

Krzysztof

znów w Krakowie

Kraków - wspaniały jak zawsze...

Business

10/10

Exceptional

24 Aug 2020

Tomasz