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Aparthotel Basztowa

Krakow · Poland

ul. Basztowa, 24View location

8.4/10Excellent226 Reviews
Cleanliness8.8/108.8
Service8.2/108.2
Comfort8.0/108.0
Condition8.2/108.2
Location9.6/109.6
Neighborhood9.0/109.0
Value7.4/107.4
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Aparthotel Basztowa

Aparthotel Basztowa is located in an exclusive, historic house with beautiful views of Cracow's Planty Park and Słowacki Theatre. Free internet is available. The rooms offered by Basztowa are spacious and feature elegant wooden floors and high ceilings.

There is a TV with satellite channels, an electric kettle and a private bathroom in each of them. Please note that you will need to collect your room keys at the reception of the Polonia Hotel at 25 Basztowa Street - building next door.

Breakfast is served at Polonia Hotel at 25 Basztowa Street - building next door. Please note there is no lift in the building. Deposit for a group of young people - payable on the spot - PLN 50 per person. Returned in the absence of damage.

Numerous bars and restaurants, as well as most of the tourist attractions, including the beautiful Main Market Square are within walking distance.

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With a stay at Aparthotel Basztowa, you'll be centrally located in Kraków, within a 5-minute drive of Main Market Square and Wawel Castle. This guesthouse is 8.6 mi (13.9 km) from Wieliczka Salt Mine and 0.1 mi (0.1 km) from Royal Road.

Make yourself at home in one of the 34 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.

Featured amenities include a 24-hour front desk, multilingual staff, and a safe deposit box at the front desk. This guesthouse has 4 meeting rooms available for events. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Non-smoking

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No elevators Professional property host/manager Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Special Instructions
    The check-in location differs from the property location. Check-in location: [Hotel Polonia, Basztowa 25, 31-156 Kraków]. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately PLN 65 for adults and PLN 65 for children
    • Self parking fee: PLN 70 per night
    • Pet fee: PLN 70 per pet, per day
    • Service animals are exempt from fees
    • Crib (infant bed) fee: PLN 60.0 per day
    • Rollaway bed fee: PLN 130 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    Italian

    Polish

Nearby attractions

Royal Road 0.1 km / 0.1 mi
Florianska Street 0.1 km / 0.1 mi
Planty Park 0.2 km / 0.1 mi
Kraków Barbican 0.2 km / 0.1 mi
Galeria Krakówska 0.2 km / 0.1 mi
Grunwald Monument 0.3 km / 0.2 mi
Florian's Gate 0.3 km / 0.2 mi
Jan Matejko House 0.4 km / 0.2 mi
Czartoryski Museum 0.4 km / 0.2 mi
Stary Kleparz 0.5 km / 0.3 mi
Lost Souls Alley 0.6 km / 0.3 mi
Little Market Square 0.6 km / 0.4 mi
Main Market Square 0.6 km / 0.4 mi
St. Mary's Basilica 0.7 km / 0.4 mi
Kraków University Hospital 0.7 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1890
  • Total number of rooms: 30
  • Single rooms: 1
  • Double rooms: 23
  • Quadruple rooms: 4
  • hotel
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • City centre
  • Bus/Train station
Show 15 more facilities & services
  • Nearest Bus / Metro Stop
  • Airport
  • Entertainment Area
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Transfer serviceExtra charge
  • Multilingual staff
  • Bellboy service
  • Hotel safe
  • Conference room
  • ProjectorExtra charge
  • PhotocopierExtra charge
  • Breakfast
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY

    Photos are not available for this room type.

    Aparthotel Basztowa

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARD • 1 Bedroom • 16 m²DBT.ST
    Double or Twin STANDARDPhoto unavailable6 photos

    Aparthotel Basztowa

    Double or Twin STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Room amenities

    • Central heating
    • Wi-fi
    • Wake-up service
    • Cable TV
    • Hairdryer
    • Shower
    • Bathroom
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 1 m²TWN.ST
    TWIN STANDARDPhoto unavailable5 photos

    Aparthotel Basztowa

    TWIN STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    1 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • TV
    • Central heating
    • Wi-fi
    • Wake-up service
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Aparthotel Basztowa

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Aparthotel Basztowa

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Aparthotel Basztowa

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2

    Photos are not available for this room type.

    Aparthotel Basztowa

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ONE BEDROOMDOUBLE • ONE BEDROOMDBL.B1

    Photos are not available for this room type.

    Aparthotel Basztowa

    DOUBLE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDROOMSRoom • TWO BEDROOMSROO.B2

    Photos are not available for this room type.

    Aparthotel Basztowa

    Room TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin ECONOMYDouble or Twin • ECONOMYDBT.EY

    Photos are not available for this room type.

    Aparthotel Basztowa

    Double or Twin ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST-1

    Photos are not available for this room type.

    Aparthotel Basztowa

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE THREE BEDSQUADRUPLE • THREE BEDSQUA.3B

    Photos are not available for this room type.

    Aparthotel Basztowa

    QUADRUPLE THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Aparthotel Basztowa

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Aparthotel Basztowa

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Aparthotel Basztowa

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Aparthotel Basztowa

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Aparthotel Basztowa

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CAPACITY 4 TWO BEDROOMSAPARTMENT • CAPACITY 4 TWO BEDROOMS • 1 Bedroom • 1 m²APT.B2-C4
    APARTMENT CAPACITY 4 TWO BEDROOMSPhoto unavailable12 photos

    Aparthotel Basztowa

    APARTMENT CAPACITY 4 TWO BEDROOMS

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    1 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 0
    Bed setup
    Double bed 131-150 width, Sofa bed
    Bedrooms
    1
    Room type
    APARTMENT
    View / characteristic
    CAPACITY 4 TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-C4

    Room amenities

    • Wake-up service
    • Housekeeping
    • Cable TV
    • Wi-fi
    • Living room: 1
    • Safe
    • Central heating
    • TV
    • Hairdryer
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Aparthotel Basztowa

8.4
Excellent
226 Reviews
Cleanliness
8.8 /10
Service
8.2 /10
Comfort
8.0 /10
Condition
8.2 /10
Location
9.6 /10
Neighborhood
9.0 /10
Value
7.4 /10
Amenities
8.2 /10
100 reviews shown
10/10
Exceptional
23 Jul 2026
Robert
.
10/10
Exceptional
16 Jul 2026
Bernadette
The location was perfect for walking to the local attractions & particularly convenient for me arriving by train. Despite the central location it was quiet. Room was very clean & spacious. A comfortable arm chair would have been appreciated, as would accessibility to more English speaking tv channels - there was only BBC news being repeated. Eurosport would be good. Slight problem in the shower as the water was very slow to drain away.
Unfortunately the main drawback was the lack of a lift - not to save me walking- it was very arduous to heave a 20kg suitcase up 64 stone steps, one at a time. I saw other guests struggling with their luggage on the stairs during my stay. There must be space for a small shaft somewhere in that large building. This is the only feature which might deter me from staying there again.
All in all I enjoyed my stay very much.
Self
8/10
Excellent
21 Jun 2026
Chris
A quick stop over in Krakow - apartment was a bit dated but tied in with the historical feel of the place. Very comfy bed, decent shower...everything you need for a one night stay.
10/10
Exceptional
20 Apr 2026
Neale
The room was clean, spacious and serviced every day. It provided good value accommodation and was ideally located around five minutes from the station. There is a tram stop outside and a short walk through the park and you can get to shops, bars and restaurants. It doesn't have a lift and so bear this in mind when booking. I would stay here again.
Friends
4/10
Poor
10 Apr 2026
HELEN
The apartment was clean staff were okay
Didnt say a lot
They dont advertise the stairs we were not happy as they have 90 steps going up 90 going down we were exhasted after the stairs especially my husband as he carried the 2 cases up down which was terribble for him he was out of breath
Hotel never mentioned the 90 steps as i counted then awfull
Partner
10/10
Exceptional
19 Mar 2026
Olga
Very nice place to stay. Hotel is close to train station and Old Town. It was a pleasure to stay here.
Self
8/10
Excellent
10 Feb 2026
Neal
Excellent location between railway / bus station and Old Town. No coffee maker in room, only a kettle and instant coffee packets.
Friends_and_family Friends
10/10
Exceptional
08 Feb 2026
Gabriel
All good
Friends_and_family Friends
10/10
Exceptional
29 Nov 2025
And
Awsome large rooms with comfy beds and large toilets, great location and minimal walk to old town and markets.
Self
8/10
Excellent
12 Nov 2025
Lydia
Spacious, good quality room with traditional, great quality furnishings, high ceiling and parquet floor (lovely!). The hotel reception is int he building next door, but the environment is very warm and welcoming. Only thing preventing 5 stars is the check out experience was very abrupt and rushed feeling.
Partner
6/10
Pleasant
04 Oct 2025
Malwina
The hotel is close to the main station and to the main square. The room was spacious and airy. Bed is comfortable, however the pillow is pretty much non existent.
The shower hose leaked and with the water pressure being low already its pretty hard to have a decent shower.
Leisure Partner
8/10
Excellent
26 Sep 2025
Craig
Clean, good location, only downside was it faced the street with a tram stop so it was loud.
Leisure Self
8/10
Excellent
27 Aug 2025
Yelena
Very nice property but not for older people, no elevator to the upper floors and tourist noise. Staff is very friendly and helpful.
6/10
Pleasant
17 Jun 2025
lorenzo
Rude personal, not convenient, olddd, not the fourth at all for the money.
Business Self
10/10
Exceptional
31 May 2025
ruizhi
绝佳位置、去火车站和老城都一步之遥,丰富的早餐、退房后免费行李寄存、及时周到的服务,非常满意的入住。
Leisure Family
8/10
Excellent
23 Apr 2025
Joe

Krakow at midnight

My only comment is that the room was up some 50 stairs and that was hard on my old bones. Aside from that the stay was lovely
Self
10/10
Exceptional
21 Apr 2025
Pauline
Nice room with cooking facilities.Clean .Within walking distance of all forms of transport
Leisure Friends
10/10
Exceptional
21 Apr 2025
Susan
It was a two minute walk from Old Town and two minutes from Train to airport. Felt very safe as well. The man at the desk was super helpful when I was trying to order an uber. Highly recommend this place!
8/10
Excellent
12 Oct 2024
Linda
No frills option for a one night stay. Very happy with our choice. Great location and comfortable bed. Slept soundly.
10/10
Exceptional
10 Oct 2024
Kuo
Good place to stay. Staff was very helpful. Good value for money, including the breakfast.
Leisure Family
6/10
Pleasant
03 Sep 2024
Jen
This stay was better than we expected in terms of space and quality of room. There was a mini split but it did not reach the other second room even with the door open. There was a man passed out across the window on the ground and which was alarming. Overall, close to train station and good price for 1 night.
Leisure Friends
8/10
Excellent
22 Jul 2024
Michael
Hotel is in a great location with a tram/bus station outside (can be noisy sometimes) and just a short walk from the old town and local mall.

The beds/pillows aren’t the most comfortable and it took me a while to fall asleep on them.
6/10
Pleasant
16 Jul 2024
Liliia
Everything was fine, location is great but the only thing that made our stay bitter in the end is the guy from reception asked us for money for helping with the luggage, BUT, that hotel does not have an elevator and no way us 2 tiny girls could carry all that stuff. If you do not have elevator you should have free option of help with luggage and not require money for “convenience “ because you not having elevator it’s huge inconvenience!!!!
Business_and_leisure Family
10/10
Exceptional
21 Jun 2024
Dariya
Convenient location and a beautiful historical building
10/10
Exceptional
23 Sep 2023
Verified traveler
Great stuff, clean and comfy rooms
Friends_and_family Family
8/10
Excellent
12 Jun 2023
cedric
Good location , helpful staff,but air conditioner wasn’t working and they knew about it but they werent going to repair it. I was told that I couldnt be certain of getting another room as many guest were due in. It was too much of a hassle and I decided to live with it.
Staff otherwise helpful though I would say if you don’t like the stairs avoider. They put me on the 3rd floor and there were 7 flights up to the floor
8/10
Excellent
13 May 2023
Gretchen
The room was lovely with plenty of space. My room faced the street, so there was often the sound of trams passing by. The included breakfast offers a wide variety of food options. Location is ideal, with easy access to multiple tram lines, short walk to train station and Old Town across the street. The only negative for me was that the restaurant and lobby were in the Hotel Polonia next door, so you had to go outside to get to them. There are no elevators.
Business_and_leisure Self
8/10
Excellent
29 Apr 2023
Paul
The room was clean and well maintained.
Leisure Family
2/10
Poor
19 Dec 2022
Lun

Don't stay -- Noisy room at main street with trams

This place is located on a very noisy street, which is the main street with trams.

When I asked to change the room, they replied to me immediately that all rooms are occupied without even check the computer. This is ridiculous, because I checked in at 1pm and asked to change the room at 1:30pm, how they know that all rooms are occupied when it was 1:30pm?

For example, the room #3 (same standard, quiet room, facing the backyard) is empty during my stay. So definitely they lied to me. I kept all the videos for the facts I stated here.

Self
10/10
Exceptional
15 Sep 2022
juan
poland is so beautiful place i love krakow
Friends_and_family Friends
10/10
Exceptional
26 Jun 2019
Verified traveler
I liked Aparthotel because it is a building of old city Krakow. It does not have elevators but staff helps you take your luggage up or down at checkout.
Leisure Family
10/10
Exceptional
16 Jun 2019
Rodolfo
Very satisfied. Friendly staff...Dorotha, Jurel and George
Friends
2/10
Poor
15 Apr 2019
Verified traveler

Not a hotel!

Not a hotel! No reception at all, in an old building, no people there, feel very terror and unsafe, we moved out and booked a new room in another hotel.
Partner
8/10
Excellent
28 Feb 2019
Michael

Great for a short stay

Nice and clean. Great breakfast. Bed was old and uncomfortable - rugs on the floor were old and in need of cleaning. Bathroom was new and renovated and a good specification.
Partner
4/10
Poor
31 Dec 2018
Verified traveler
Firstly, the hotel isn't even a hotel. It's attached to the hotel next door which nobody says anywhere. So we had to walk down to the other hotel to check in. The staff was extremely rude and we even waited until the next morning in the hopes of another staff member in order to ask a question. We then had to walk back through rain to get to our room and walk up stairs (which would be nice to know it isn't cripple friendly). The heater was leaking water and the carpet was very wet which wasn't nice. We told the staff who came and \"fixed it\" by simply telling us, leave it on full heat and it won't leak and to open the window (which is right next to a busy tram stop making a LOT of noise all night... The hotel AND apartments were empty, they could've moved us. Breakfast was quite pathetic, you could tell they simply saved everything until it got eaten, even the hard boiled eggs had started going bad and smelly.
10/10
Exceptional
07 Dec 2018
Antonio

Worth it

My stay was fantastic!
Friends
8/10
Excellent
21 Sep 2018
don

Perfect for my needs

Check in was great and all staff at the front desk were incredibly helpful and easy to communicate with.Internet was a bit spotty at times. Shower was amazing and bed extremely comfortable. Great location close to train station and at outer edge of old town, so picking up a car rental and then getting my bags from the hotel was a breeze.
6/10
Pleasant
26 May 2018
Marcin
Upon arrivial the hotel and staff made a very good impression. Everything was neat and clean and it was building up to be a very good experience.
However the next morning problems began. First of all the breakfast, although the food was good, there was not enough space to house all the guests. We had to awkwardly walk around the dining room in the end awkwardly share a table with another couple.
Also the check out time, we got emailed by expedia that our check out time is 2pm. However just before 2 we had staff bang on our door and ask us why we haven’t checked out yet. Apprently the check out time was at 12pm.
Overall the hotel was okey, nothing to scream and shout about, but it did it’s job.
8/10
Excellent
16 Sep 2017
Rodolfo
Good location,excellent breakfast, friendly staff
Family
10/10
Exceptional
04 Apr 2017
Verified traveler

Great accomodation

Fantastic location minutes from main square. Rooms were lovely very traditional and very comfortable. Would definitely go back.
Family
8/10
Excellent
06 Mar 2017
Maggie

Very close to old town so easy to get around

Lovely old building, although no lift and we were on the top floor -90 stairs... we counted them ! No reception area just your own fob to get in the building which we liked- felt more like an individual apartment. Breakfast at hotel next door which was lovely , and replenished regularly.
Room was quirky and good sized but a few problems- curtains didn't close, toilet door didn't close properly so we got used to having the music channel on loudly, but most importantly - no fridge-- tea making facilities but nowhere to store the milk..
Only complaint would be the lack of a fridge - all others fine as out most of the time, but need a cup of tea in the morning!!
Would definitely stay there again
No use for elderly or disabled due to no lift.
10/10
Exceptional
06 Nov 2016
John

good location

Very good location, near to the rail station and old city centre
Partner
8/10
Excellent
30 Aug 2015
Matthew

Decent hotel

was really nice room, but on the top floor without a lift.. Not fun in 32c weather! HOWEVER, the free breakfast is surprisingly good!
Family
8/10
Excellent
28 Jun 2015
Darryl

Kraków layover

The room was large, comfortable, a little dated, and on a bust street. some the busy street noise would get in the room if you think you were going to sleep in.
the best things about it were the closeness to city center and the railway station.
Family
10/10
Exceptional
15 Apr 2015
PacoRuizL

Great option

It is more an appartment than a hotel room. You don't get your room clean everytday.

Even do it is a great option to visit the beatiful city of Krakow. he breakfast is good too.

I would deftnly recomend this accomodation.
Partner
8/10
Excellent
08 Nov 2014
Pam

Nice hotel - good extras and location

Wifi was excellent. English speaking staff helpful and keen to help me plan days out. Room was clean, big and bed comfortable. Location is great - close to train station and sopping as well as walking distance to old town area
10/10
Exceptional
23 Oct 2013
Kellie

Lovely place to stay.

The apartment was right near the old square, 2 minutes from the new town too. All stations within a 10 minute walking distance. Tourist info centre across the road. The hotel served lovely food at brilliant prices. Was meant to be there for 3 nights but extended my stay to 5 nights. All staff were very polite. Overall a brilliant place to stay and exceptional value for money.
8/10
Excellent
21 Oct 2013
Scott

Pleasing

Overall it was a pleasing experience.
10/10
Exceptional
30 Sep 2013
Verified traveler

What a find

What a find - but I doubt if for long. This property is at the least 'managed' and I would guess soon to be part of - the hotel next door. It is currently being renovated so one must walk through old decore hallways to reach the up-scale renovated rooms. Once the renovation is complete, I would guess the stars and price of these rooms will rise significantly - so grab one quick! One doesn't get this quality at these prices very often.
Family
8/10
Excellent
20 Sep 2013
Basu

Great location

Comfortable & without hassles
Family
6/10
Pleasant
03 Sep 2013
Ali

Great room in a noisy location

Great rooms in a great location but with a very busy tram interchange just outside the windows. It was either very noisy with the windows open or very hot (with no air conditioning) with the windows closed. Difficult to sleep in that environment.
6/10
Pleasant
29 Jul 2013
Jon

Great location but quite noisy with traffic below

Room was nice and clean no elevator so stairs are tough with luggage. Older building. Close to train station and old town
10/10
Exceptional
26 Jul 2013
Rosie

Surprisingly elegant

We were delighted when we entered our room - instead of the budget comfort we thought we were getting, it looked more like a middle class family's guest bedroom... All white sheets and dark wooden furniture. The staff are rather absent, I hardly spoke to anyone the whole time, but that suited us fine.

Worth noting there are no free toiletries and the double bed is just two beds pushed together, so spooning is a little uncomfortable :) Extremely clean though and FANTASTIC location, just round the corner from the bus and train station. Perfect for an affordable romantic stay in Krakow.
Partner
8/10
Excellent
16 Jul 2013
Bryan

Great hotel for the price

Very pleased and satisfied. Right next to the old town and very close to the train station. No ac in the room as the only negative.
Family
10/10
Exceptional
16 Jun 2013
John SK

Good location

Good location close to rail and bus stations. Very nice, comfortable, large rooms. Double rooms are at the front of the building on a busy road; there was some noise but this was not a big problem as there is double glazing. Service at reception was good.
8/10
Excellent
29 May 2013
Glenn

Simpe but comfortable

The guest rooms were very simple but well worth the price paid. It was a very simple room with bed, desk and bathroom. There were towels but no toiletries. Overall the spaces was extremely clean and comfortable, definitely a good value. The location is great and only a very short walk to the main square. One warning is that this hotel is at a very busy corner so there is a lot of traffic and tram noisy during normal hours. Definitely recommend this place for people looking for a simple place to stay.
10/10
Exceptional
28 May 2013
Basia

Clean, comfortable and close

We spent 3 days here and were very happy with our stay. We would definitely stay here again. The room was large and beautiful and very clean. Mostly it was quiet although the first morning they started doing some construction on the hotel at 7am. That was a bit early. The only other glitch was the spotty internet in the room. The hotel staff is not helpful at all but as long as you don't have to deal with them, the room itself was great. It's a very short walk to the main square. We were able to get back and forth to our room easily when we needed to. The parking was secure and safe. We parked and didn't take our car out at all while we were there. If close, comfortable and clean are your priorities, than this is all that and more.
4/10
Poor
17 Jul 2026
Yoshihiro
アパート側に宿泊。エレベーター無しの4階はかなりきつい。朝食付きと駅近は○
Partner
8/10
Excellent
12 Jul 2026
Irene
El alojamiento es muy céntrico, en un edificio muy bonito y con todos los servicios cerca. La habitación es muy espaciosa.
Partner
10/10
Exceptional
21 May 2026
Philip
Mooi gelegen midden in de stad.
Self
8/10
Excellent
15 May 2026
muriel
Hôtel tres bien placé, ce qui en fait son atout principal,entre la gare et la vieille ville, tout est faisable à pied. Chambre un peu vieillotte mais spacieuse,le point négatif est le petit déjeuner, les viennoiseries et le pain n etaient pas frais
Partner
6/10
Pleasant
13 May 2026
Jose Siqueira
Para minha surpresa o apart-hotel não tinha elevador e tivemos de subir 4 lances de escada com as malas nas mãos (fiquei no terceiro andar e antes do primeiro andar tem 2 lances de escada), enfim eu nao voltaria a hospedarme no local novamente devido a esse problema.
Friends_and_family Friends
6/10
Pleasant
09 Apr 2026
Lasse
Kort afstand til Old town
10/10
Exceptional
03 Apr 2026
dominique
Propre , cachet historique , très bien placé
10/10
Exceptional
13 Jan 2026
Marcos
Cardápio era bom, com várias opções mais salgadas do que doces. Os funcionários sempre atenciosos. O quarto foi limpo diariamente. A localização é muito boa. Próximo de uma shopping, estação de trem e onibus. Da para conhecer toda a cidade velha a pé.
Partner
10/10
Exceptional
08 Jan 2026
Leonardo
Quarto excelente, com ótima vista pra o parque. Equipe muito atenciosa e prestativa. Banheiro com chuveiro, secador de cabelo e secador de roupa excelentes. Tudo ótimo
Partner
8/10
Excellent
20 Nov 2025
Jan-Erik
Allt fungerade bra. Sköna sängar. Centralt.
Business Partner
8/10
Excellent
20 Nov 2025
Peter
Kanon bra läga till tåg/buss och Gamla stan
Friends_and_family Friends
10/10
Exceptional
09 Oct 2025
Tristan
Aparthotel très bien placer pour profiter de la vielle ville. Personnel agréable, chambre un peu vieillotte mais spacieuse, très bon petit déjeuner dans l’hôtel voisin.
Partner
8/10
Excellent
24 Sep 2025
Jan Erik

Prisvärt i Krakow

Välstädat rum med bekväma sängar. Lite jobbigt att det inte fanns hiss upp till vårt rum på tredje våningen och att fönster mot gatan betyder mycket buller. I övrigt ett mycket lugnt hotel. Rejäl frukost och ett utmärkt läge nära gamla stan och tågstationen gör det till ett bra val i alla fall.
Partner
10/10
Exceptional
29 Jul 2025
Susanne

Tæt på alting

God beliggenhed tæt på banegården og den gamle bydel. Alt er indenfor gåafstand. Hyggeligt, rent hotel. God senge, udemærket morgenmad - god valuta for pengene.
Friends_and_family Family
8/10
Excellent
18 Jul 2025
Siv-karin
Fantastisk plassering og stort rom. Veldig god frokost. Eneste så var dumt er at det ikke er heis og vi var i 3 etasje som var utrolig høyt oppe!!!! Hver etasje er høyt under taket, så det er i vår standard 5-6 etasje! Så absolutt, en heis!
Friends_and_family Friends
10/10
Exceptional
27 Jun 2025
Katariina

Mukava ja kaunis hotelli

Hotelli oli todella hyvällä paikalla ja itse hotellihuone oli mukava ja kotoisa. Sänky oli ihanan pehmeä. Hotellin henkilökunta oli todella avuliaita ja emme esimerkiksi yhtenä aamuna kerenneetkään maksetulle aamupalalle, joten henkilökunta teki meille aamuksi aamupalaboksit! Kiva vierailu!
Friends_and_family Friends
6/10
Pleasant
04 Jun 2025
Frank
Ok lejligheder. Ed aircon. Morgenmad tilstrækkelig
Business
10/10
Exceptional
04 May 2025
Dulce
The hotel is very beautiful, it has everything you need to have a nice city trip.
The breakfast buffet is excellent, it has a big selection and it is very tasty.
Leisure Partner
4/10
Poor
28 Feb 2025
HIROYUKI
The most unsatisfied thing is the hotel didn\"t give me a receipt in spite of insisiteing of mine to want .
When I chcked out at 6 am, the staff (seems a older man) couldn't undestand waht I said. by English.
Good point : My orignal reservation was included a breakfast but I coudn't eat it due to early check out.
But other staff made me light meal for go out.It was really helpful with me.
Leisure Self
10/10
Exceptional
22 Nov 2024
Jolanda
Prima locatie, goed gelegen. Vlak bij station, winkelcentrum en oude binnenstad. Ondanks dat rustige omgeving. Zeer net hotel. Vriendelijk mensen. En zeer uitgebreid ontbijt. Alles schoon en netjes! Geen aandachtspunten.
Leisure Partner
10/10
Exceptional
20 Sep 2024
Giuseppina
Camera bella, spaziosa e pulita, bagno abbastanza grande e moderno, colazione a buffet super,personale gentile, e disponibile
Leisure Family
8/10
Excellent
26 Jul 2024
Stine
Adorable Old building, close to Old town and huge shopping mall. Lovely staff. Charming place to stay, perfect for a family with 2 kids, with a separate bedroom.
8/10
Excellent
29 May 2024
Hidekichi
 早朝にツワーに参加するから朝食を食べられなかった。そこでランチボックスの作成をお願いすると心良く対応していただいた。
Leisure Self
4/10
Poor
08 Jun 2023
Elin
Good: The location of the hotel was perfect for visiting Krakow Old Town and access from the airport by train. Very much the reason we picked the hotel. Good breakfast next door.

Bad: But we were NOT happy with the room or the beds! Both mattresses was quite worn and had a concave shape were the springs and the bed boards could be felt - that is where I didn’t fall between the bed boards… So our necks and backs and hips did not have a good holiday.
We also had a room overlooking a busy street with trams and emergency vehicles making noise throughout the night, and a lack of sleep and good rest affected the whole trip.

Recommendation: New mattresses should be prioritized in the hotel budget, and soundproofing glass on the rooms overlooking the street would have been nice.
Leisure Family
10/10
Exceptional
22 May 2023
Ivar

Bra og godt beliggende hotell.

Bra hotell med romslige værelser og en overraskende god frokost. Spaseravstand til gamlebyen og jødekvarteret var også veldig greit.
Partner
8/10
Excellent
11 Oct 2022
Oystein

Bra hotell. Resepsjon i hotell ved siden av.

God seng. Bra bad og dusj!! God frokost. Ikke heis. 90 trappetrinn til 3. Etg
Friends_and_family Family
6/10
Pleasant
20 Jun 2022
Zofia
Brak windy
Wysokie pietra
Wnoszenie walizek na 3 pietro-
tragedia
Partner
10/10
Exceptional
07 May 2022
André
Hôtel très bien situé entre la gare et la vieille ville. Belle suite très propre de 2 chambres pour 4 personnes donnant sur cour.
Petit déjeuner copieux avec un buffet très variés de charcuteries, fromages etc.
Seul bémol, des voisins bruyants au milieu de la nuit !
Friends_and_family Family
8/10
Excellent
12 Nov 2021
Krzysztof

znów w Krakowie

Kraków - wspaniały jak zawsze...
Business
10/10
Exceptional
24 Aug 2020
Tomasz

Zadowolony klient

Poraz kolejny skorzystalem z noclegu w Aparthotel Basztowa.
Bardzo bylem zadowolony z mojego pobytu.
Self
8/10
Excellent
06 Jul 2020
Oscar
Bien comunicado. Cerca del centro hustóru o y de la estación central. Habitación muy espaciosa y limpia. Personal muy amable.
Leisure Self
10/10
Exceptional
01 Mar 2020
malgorzata
cudnie,spokojnie,wygodnie
Business
8/10
Excellent
05 Sep 2019
Verified traveler
Goed is ligging tov centrum. Nadeel is verkeers- en ander lawaai. Ook een madeel is dat er geen lift is
Leisure Partner
8/10
Excellent
31 Aug 2019
Rodolphe

Bon rapport qualité prix

Bon hôtel mais sans climatisation. Bon petit déjeuner très varié
Partner
8/10
Excellent
24 Aug 2019
Mikkel

Good location

Nicely located, and large bright rooms. Friendly staff, and good service during our stay.
We missed a minibar though, and aircon would have been nice.
Be aware that reception is in another building.
We had windows facing the streets, which were quite noisy at nights.
Partner
10/10
Exceptional
15 Aug 2019
Laura
Muy buena situación, al lado del centro histórico.
Hemos estado dos veces y en una las camas eran excesivamente blandas de manera que te hundias. No descansamos muy bien. Sin embargo, la segunda vez nos tocó una habitación con camas muy cómodas.
Leisure Partner
10/10
Exceptional
14 Aug 2019
Verified traveler

Supernöjd!

Otroligt bra hotell! Fick ett jättestort och fräscht rum med två dubbelsängar, helt klart över förväntan. Hade egentligen bokat med två enkelsängar. Bra service och väldigt bra läge. Skulle absolut kunna tänka mig att bo här igen.
Friends
8/10
Excellent
02 Aug 2019
Stefan

Lage zentral was will man mehr

Top Vebindung zum Hauptbahnhof , Busbahnhof und zur historischen Altstadt. Check in/out ohne Probleme,ach wenn man bei der Schlüsselabholung und Abgabe ins Nachbar Hotel muss. Rezeption immer erreichbar auch wenn man wie wir morgens um 03:30 auschecken muss um sein Flieger zu bekommen.
Partner
10/10
Exceptional
28 Jun 2019
Lars

Nice hotel with excellent location

We stayed for two nights during a weekend stay in Krakow, and the hotel was perfect for this located between the central station and the old city.
The room was nice and clean - only downside was that heating was on despite outside temperatures exceeding 25 C, but after turning it off and keeping windows open for a day all was fine.
Friends
10/10
Exceptional
25 Jun 2019
Verified traveler
La cama muy muy comfortable y el desayuno excepcional.
8/10
Excellent
15 Apr 2019
Satu

Sijainti hyvää, muuten kulahtanut majoitus

Hotellin sijainti todella hyvä, lähellä rautatieasemaa ja vanhan kaupungin Keskustorille lyhyt kävelymatka.
Aamupala hyvä. Huone nuutunut ja vanhanaikainen. Pyyhkeetkin todella kauhtuneita. Huoneemme nro 3 sijaitsi katutasossa, ikkunat kadullepäin; kova liikenteen meteli ja ohikulkijoiden puhe kuului selvästi sisälle. Samoin naapurihuoneista kaikki äänet kuului.
Partner
10/10
Exceptional
10 Feb 2019
Verified traveler
Fantastische locatie! Vriendelijk personeel. Niet iedereen in het hotel spreekt Engels, maar geen problemen ondervonden.
Leisure Self
10/10
Exceptional
19 Dec 2018
Andrzej

Najlepsze zakwaterowanie w Krakowie!

Bardzo się cieszymy, że mogliśmy być gośćmi tego obiektu. Przekonała nas znakomita lokalizacja oraz stale otwarta recepcja z możliwością pozostawienia bagażu. Obsługa była bardzo uprzejma. Otrzymaliśmy duży przestronny pokój z widokiem na zabytkowe centrum miasta, dodatkowo wygodny, ciepły i cichy. I to wszystko za bardzo przystępną cenę. Polecamy!
Partner

Location & surroundings

Aparthotel Basztowa
ul. Basztowa, 24, Krakow, Poland

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Aparthotel Basztowa

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