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Mercure Krakow Stare Miasto

Krakow · Poland

Pawia 18 BView location

9.6/10Excellent1,001 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.4/109.4
Condition9.6/109.6
Neighborhood9.8/109.8
Amenities9.4/109.4
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mercure Krakow Stare Miasto

We are located between Krakowskie Centrum Komunikacji (Krakow Communication Center) and the old town, which is only a 10-minute walk from our hotel. Our building boasts a unique facade and interiors. Stylish rooms and a modern conference center are our response to the needs of a rapidly changing Krakow.

The Winestone Restaurant is a unique place where you can savor delicious meals, meet with friends or simply relax after a busy day. We are truly passionate about our guests.

Read more about this hotelShow less

Mercure Krakow Stare Miasto (Old Town) is centrally located in Kraków, a 5-minute walk from Kraków Barbican and 10 minutes by foot from Main Market Square. This hotel is 1.1 mi (1.8 km) from St. Mary's Basilica and 1.1 mi (1.8 km) from Cloth Hall.

Make yourself at home in one of the 198 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as safes and desks. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Kraków? This hotel has 3229 square feet (300 square meters) of space consisting of a conference center and meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:00 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply Green Key (Foundation for Environmental Education) Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Important information

  • You need to know
    • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Parking height restrictions apply.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately PLN 99 per person
    • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
    • Self parking fee: PLN 120 per day
    • Pet fee: PLN 90 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Russian

    Ukrainian

    English

    Polish

    French

    Spanish

Nearby attractions

Royal Road 0.1 km / 0.1 mi
Galeria Krakówska 0.1 km / 0.1 mi
Florianska Street 0.4 km / 0.2 mi
Kraków Barbican 0.4 km / 0.2 mi
Planty Park 0.4 km / 0.2 mi
Stary Kleparz 0.4 km / 0.3 mi
Florian's Gate 0.5 km / 0.3 mi
Juliusz Slowacki Theater 0.5 km / 0.3 mi
Jan Matejko House 0.6 km / 0.4 mi
Czartoryski Museum 0.6 km / 0.4 mi
Lost Souls Alley 0.8 km / 0.5 mi
Economic University of Kraków 0.8 km / 0.5 mi
Kraków University Hospital 0.8 km / 0.5 mi
Little Market Square 0.9 km / 0.5 mi
Main Market Square 0.9 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2016
  • Year of most recent renovation: 2016
  • Total number of rooms: 198
  • Number of floors (main building): 7
  • Single rooms: 14
  • Twin rooms: 56
  • Double rooms: 75
  • Junior suites: 4
  • Suites: 9
  • Executive rooms: 48
  • Family rooms: 28
  • Accessible rooms: 3
Show 57 more facilities & services
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • EuroCard
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car park
  • Electric vehicle charging stationExtra charge
  • GarageExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Transfer serviceExtra charge
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Bicycle hire service
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Lift access
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Electric kettle
  • Bikes available: 8
  • Towels and bed linen
  • Bar
  • Restaurant
  • Breakfast room
  • Conference room
  • Meeting room
  • PhotocopierExtra charge
  • Business centre
  • Breakfast
  • Breakfast buffet
  • À la carte lunchExtra charge
  • À la carte dinner
  • LGTBIQ friendly
  • Non-smoking establishment
  • Single-Use Plastic Free
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSICRoom • CLASSICROO.AS

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Room CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE SUPERIORDOUBLE SINGLE USE • SUPERIORDUS.SU

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    DOUBLE SINGLE USE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 21 m²TWN.ST
    TWIN STANDARDPhoto unavailable6 photos

    Mercure Krakow Stare Miasto

    TWIN STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Wi-fi

    Facilities with extra charge

    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSIC WITH VIEWSTWIN • CLASSIC WITH VIEWSTWN.AS-WV

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    TWIN CLASSIC WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 21 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable8 photos

    Mercure Krakow Stare Miasto

    DOUBLE STANDARD

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Wi-fi

    Facilities with extra charge

    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CLASSICDouble or Twin • CLASSICDBT.AS

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Double or Twin CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH TERRACEJUNIOR SUITE • WITH TERRACEJSU.TR-1

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    JUNIOR SUITE WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.TR-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH TERRACEJUNIOR SUITE • WITH TERRACE • 1 Bedroom • 34 m²JSU.TR
    JUNIOR SUITE WITH TERRACEPhoto unavailable12 photos

    Mercure Krakow Stare Miasto

    JUNIOR SUITE WITH TERRACE

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.TR

    Room amenities

    • Wi-fi

    Facilities with extra charge

    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUM • 1 Bedroom • 21 m²DBL.PI-2
    DOUBLE PREMIUMPhoto unavailable9 photos

    Mercure Krakow Stare Miasto

    DOUBLE PREMIUM

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-2

    Room amenities

    • Wi-fi

    Facilities with extra charge

    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC DOUBLE BEDDOUBLE • CLASSIC DOUBLE BEDDBL.AS-DB

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    DOUBLE CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CLASSICSINGLE • CLASSICSGL.AS

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    SINGLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE QUEEN BEDSUITE • EXECUTIVE QUEEN BEDSUI.EJ-QN

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    SUITE EXECUTIVE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSICDBL.AS

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    DOUBLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSICTWN.AS

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    TWIN CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE BUSINESSSUITE • BUSINESSSUI.BS

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    SUITE BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BS

    Limited room details from hotel

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  • Room SUPERIOR NON SMOKINGRoom • SUPERIOR NON SMOKINGROO.SU-NM

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Room SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-NM

    Limited room details from hotel

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  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

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    Mercure Krakow Stare Miasto

    TWIN STANDARD

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    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

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  • Room ONE BEDRoom • ONE BEDROO.1B

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    Mercure Krakow Stare Miasto

    Room ONE BED

    Room photos

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    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

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  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

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    Mercure Krakow Stare Miasto

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

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  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

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  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-1

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    Mercure Krakow Stare Miasto

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-1

    Limited room details from hotel

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  • DOUBLE CLASSIC CITY VIEWDOUBLE • CLASSIC CITY VIEWDBL.AS-CV

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    Mercure Krakow Stare Miasto

    DOUBLE CLASSIC CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-CV

    Limited room details from hotel

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  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSIC DOUBLE BEDTWIN • CLASSIC DOUBLE BEDTWN.AS-DB

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    TWIN CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR CITY VIEWRoom • SUPERIOR CITY VIEWROO.CV-SU

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Room SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSIC CITY VIEWRoom • CLASSIC CITY VIEWROO.AS-CV

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    Room CLASSIC CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-2

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 21 m²DBL.SU
    DOUBLE SUPERIORPhoto unavailable10 photos

    Mercure Krakow Stare Miasto

    DOUBLE SUPERIOR

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Room amenities

    • Wi-fi

    Facilities with extra charge

    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE COMFORTDOUBLE • COMFORTDBL.OM

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    DOUBLE COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE ONE BEDJUNIOR SUITE • ONE BEDJSU.1B

    Photos are not available for this room type.

    Mercure Krakow Stare Miasto

    JUNIOR SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mercure Krakow Stare Miasto

9.6
Excellent
1,001 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.4 /10
Condition
9.6 /10
Neighborhood
9.8 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
14 Jul 2026
Ehud
Very good breakfast, nice room and fresh, lovely staff and helpful, centre of city near Galeria Krakowska.
Partner
10/10
Exceptional
04 Jul 2026
Mukhtiar Mike
My stay here was fantastic! The staff are very helpful! The rooms are big, clean and very well maintained. The location is perfect.
Self
10/10
Exceptional
14 Jun 2026
michelle
This was walking distance to lots of places and excursions but yet still quiet in the room. Also the breakfast was absolutely delicious and well-presented!
Partner
10/10
Exceptional
10 Jun 2026
Mrs B
Very comfortable room and bed, next to the train station, which is very convenient.
Self
10/10
Exceptional
05 Jun 2026
Helen
Brilliant hotel , lovely staff.
Greatly location
Friends_and_family Family
10/10
Exceptional
04 Jun 2026
Victor
Good location, helpful staff, very confortable and clean rooms. very good breakfast
Partner
6/10
Pleasant
03 Jun 2026
Rona
We had a very pleasant stay at Mercure Krakow Stare Miasto. The staff were amazing ,everyone was smiling, kind and genuinely willing to help. The hotel was very clean, comfortable and welcoming, and the breakfast was excellent with a great selection.
The main downsides were the bath/shower and the bed. In the morning, while taking a shower, there were repeated waves of cold water, and the water never became truly hot — only lukewarm. Also, the bed was not very comfortable for us; it felt a bit lumpy and too soft.
Overall, we had a good stay and really appreciated the excellent service, cleanliness and breakfast, but the hot water issue and the uncomfortable bed did affect the experience.
Friends_and_family Family
10/10
Exceptional
31 May 2026
MARIANNA
There should be more regular tables and chairs. Couches are good for lounging not to have a meal.
Friends
10/10
Exceptional
27 May 2026
Jake
Enjoyed it.
Partner
10/10
Exceptional
24 May 2026
Peter
Great staff, great location…
Partner
10/10
Exceptional
19 May 2026
Maria Teresa
Excellent location, just foots away from the main train station and walking distance to the main square. Clean room, amenities, minibar. Good restaurant with nice ambience.
Self
10/10
Exceptional
03 May 2026
Mei Ling (Shann)
Close to station and places of interest!
Room is clean!
Friends_and_family Family
10/10
Exceptional
02 May 2026
Paul
Beautiful hotel with lovely staff. They sound genuinely interested in your day and are helpful whether you arrive at 6pm, come back to the hotel at 2am or go out at 9am!

Rooms are nice with good bathrooms. Good temperature in the room.

Breakfast is pricey for what it is in comparison to the local area, but it did have some variety and it is probably a fair price for the quality of hotel.

I'd definitely recommend staying here if you are visiting Krakow.
Family
10/10
Exceptional
01 May 2026
Lee
Modern upmarket clean hotel. Outstanding decor. Staff members all round were extremely helpful, courteous & professional. Great location. Extremely happy with our stay.
Partner
10/10
Exceptional
15 Apr 2026
Lori
Perfect from check in to check out
Family
4/10
Poor
13 Apr 2026
Trisha
The hotel was in a convenient location, a huge mall and train/bus station is a 5-minute walk from the hotel and Old Town is about 8 minutes away. The staff were nice and welcoming however, the room was not properly cleaned and was very dusty. We had to wipe down the furniture before settling in and my allergies were acting up due to the dust. Cleanliness was the only negative of our experience while everything else was nice.
Family
10/10
Exceptional
31 Mar 2026
Tony Bryan
No need for air conditioning but heating was used!
Partner
10/10
Exceptional
30 Mar 2026
Fabrice
Amazing staff ( starting from reservation, reception, housekeeping and restaurant) , comfortable room , nice atmosphere and amazing location .
Friends_and_family Family
10/10
Exceptional
29 Mar 2026
Shin Ryeol
Clean room
Friends_and_family Family
10/10
Exceptional
20 Mar 2026
Ann
Really good location from main train station. Friendly staff and lovely rooms.
Friends_and_family Family
10/10
Exceptional
04 Mar 2026
DAVID
I had a very pleasant stay.  The Staff are extremely polite and helpful.  The hotel is clean and comfortable.  Breakfast is well worth the extra cost. Very glad that I chose the Mercure Hotel for my stay in Krakow.
10/10
Exceptional
03 Mar 2026
Yatchen
Great location and good quality property with friendly and helpful staff.
Business
10/10
Exceptional
08 Feb 2026
James
Staff very polite and friendly. It was also the nicest smelling hotel I’ve ever been in!
Partner
10/10
Exceptional
08 Feb 2026
Bozena
centrally located, vey qood quality, excellent service
Business_and_leisure Partner
10/10
Exceptional
03 Feb 2026
Chun Yip
Room Clean , Staff very nice , breakfast fine
Highly recommend
Partner
10/10
Exceptional
03 Feb 2026
Chun Yip
staff nice , room clean
highly recommend
Partner
10/10
Exceptional
23 Jan 2026
Wayne
The whole experience was fantastic.
Great welcoming from staff. the hotel is lovely, rooms awesome and fantastic breakfast.
Business
10/10
Exceptional
18 Jan 2026
Przemyslaw
Everything was perfect.
Business
10/10
Exceptional
13 Jan 2026
Philip
Room was very clean and them staff were very helpful and polite
Partner
10/10
Exceptional
30 Dec 2025
Stephen John
Really nice rooms and helpful staff.
Location is great as it's a short walk to old town and it's also opposite the railway station and shopping centre


8/10
Excellent
27 Dec 2025
Hugues
Spotless room, very clean.
10/10
Exceptional
27 Dec 2025
GEORGE
Clean hotel and room staff polite and friendly esp. girl on front desk. Gym could be improved upon. Good breakfast.
Leisure Self
10/10
Exceptional
06 Dec 2025
Margaret
Bed was so comfy. Staff so friendly and helpful. We arrived 28th Nov and the foyer looked gorgeous with Christmas tree and decorations. Would definitely stay again
Leisure Family
10/10
Exceptional
01 Dec 2025
Yaniv
מיקום מושלם נקי נוח אחלה מלון
Friends_and_family Friends
10/10
Exceptional
20 Nov 2025
Kerry
Tiny room and big breakfast in excellent central location across from a giant modern mall and the train station. The price was right, and I would happily stay there again.
Self
10/10
Exceptional
18 Nov 2025
Andrew
Very convenient, right near train station which was great as we had a very late flight coming in
10/10
Exceptional
16 Nov 2025
Oleh
Location! New hotel ! Perfect for stay!
Business
10/10
Exceptional
06 Nov 2025
James
The room was lovely, clean and fresh. The reception on check in and check out were amazing and so helpful.
Leisure Friends
10/10
Exceptional
02 Nov 2025
David
Centrally located for the Old Town, rail and bus stations as well as the tram, the Hotel offers hoid service, modern clean rooms with great meal choices.
Leisure Partner
10/10
Exceptional
31 Oct 2025
Paul
Spacious room, quality furnishings, excellent breakfast. Helpful staff.
10/10
Exceptional
27 Oct 2025
Paul
Didn't have the breakfast.
Had one evening meal but there was only extremely expensive wines so we didn't return, shame really.
Bed and bedding very comfortable.
Maid was fantastic, we were in 427 and the room was always pristine when we returned.
Shower was lovely and had a shelf in! (why do so many hotels not have a shelf in the shower?!)
Hotel location was very good for us. We arrived by train and its a 6 minute walk.
We went on two tours (Auschwitz and Salt mine)and the hotel was a default pick up point for them both. Close to Old town, bit further for castle and Jewish quarter.
Partner
10/10
Exceptional
26 Oct 2025
Emily
Very well located hotel that was charming and had nice amenities.
Leisure Partner
10/10
Exceptional
23 Oct 2025
Anna
It was so clean, staff we
10/10
Exceptional
16 Oct 2025
Margery
The front desk staff and the manager were very friendly and helpful. I appreciated their time to help me with my questions and advice.
Partner
8/10
Excellent
04 Oct 2025
David
Our stay here was very short, as we had a very early train to catch (the hotel is across the street from the station). We were impressed. They gave us a room upgrade and the hotel was quite stylish. The only reason I am giving it 4 stars is the location wouldnt be my first preference when staying in Krakow and i didnt have enough time to check amenities, breakfast, etc.
Leisure Family
8/10
Excellent
29 Sep 2025
Anders
It is situated right across a large shopping mall and the Main station is at the back of the shopping mall.
Leisure Partner
10/10
Exceptional
18 Sep 2025
Emily
The staff at the hotel were excellent! The front desk staff in particular went above and beyond assisting me in changing my room between a group tour and separate reservation, and then again when I extended my stay by one day. I would definitely stay here again when I return to Krakow.
Leisure Self
10/10
Exceptional
13 Sep 2025
Michaela
Great hotel with a really good restaurant! Comfy beds, good location
10/10
Exceptional
01 Sep 2025
Piotr
We really enjoyed our stay - everyone is very friendly and welcoming.
Nice, clean rooms and a very tasty breakfast.
Friends_and_family Family
10/10
Exceptional
27 Aug 2025
Anye

Amazing hotel!!! 10/10

I booked a 4 night stay here based on the location and reviews and we had the best experience ever. Location was excellent as it is right across the street from a huge mall and the main train station (airport train coming in was under 20mins). Room was clean and modern, and the beds were firm and fresh. Bathroom was clean and the water pressure was great. Wifi worked very well. Not a lot of English channels on TV but we didn’t have much time for TV anyhow.
The front desk staff were amazing; super friendly and helpful. When we checked out we were given a Polish pretzel as a souvenir. I will definitely stay here again and I highly recommend this hotel to anyone thinking of coming to Krakow. 10/10
Friends_and_family Family
10/10
Exceptional
16 Aug 2025
Richard
Excellent property. We were concerned about the noise being in such a busy area but it was not an issue. Staff was amazingly courteous & helpful. Transportation was excellent! Close to the main station, a mall & pick/up point for tours. Will definitely return!
Leisure Family
10/10
Exceptional
19 Jul 2025
Rani
Location, environment, Breakfast and many more .... This hotel is amazing
Friends_and_family Family
10/10
Exceptional
07 Jul 2025
Mark
Location, location, location!!!!!!!
Business_and_leisure Family
10/10
Exceptional
06 Jul 2025
HALINA
Very convenient to center!!!
10/10
Exceptional
06 Jul 2025
David
Our room was neat and tidy. Plenty of power points and a wonderful air conditioning system. Beds were a little soft but still very comfortable. Breakfast was ok although the omlette lady could use some customer service training!
Leisure Partner
10/10
Exceptional
22 Jun 2025
Andrew
It was an ideal location. Just minutes walk from the Glowny station and only a short walk to old town. The room was nicely designed and decorated. I had the breakfast included option and it was a bargain. Lots of options and very delicious. Freindly staff upon welcome
Leisure Self
10/10
Exceptional
22 Jun 2025
katrina

Convenient to the train station.

This hotel was chosen for proximity to the train station and I’m glad I chose this over the Old Town, my case would be wrecked if I’d wheeled it that far. It was also right where the pick up spot was for the Auschwitz tour, which started at 0600. The room was extremely adequate for the price. Staff were helpful.
Partner
10/10
Exceptional
19 Jun 2025
Janine
Would recommend
Partner
10/10
Exceptional
16 Jun 2025
Ellen
Great stay. Comfortable bed! Don’t have any issues. Would stay there again.
Leisure Partner
10/10
Exceptional
15 Jun 2025
Anna
Extremely friendly staff, lovely neat spacious room, very clean with fresh modern look and feel ✨️
Business_and_leisure Partner
10/10
Exceptional
10 Jun 2025
Scott
Great place, great staff
10/10
Exceptional
27 May 2025
Carol Ann
Really enjoyed our stay. Location is great. Room has plenty of storage, big safe, very clean, comfortable bed. Very quiet, didn’t hear any noise at night. Loved the design of the hotel, lobby. Breakfast does get busy as there are alot of tour groups staying here- go early if possible. Highly recommend.
Leisure Partner
8/10
Excellent
26 May 2025
Amber Karishma
Very good hotel in a fantastic location. Very central to the Main Square and old town and all attractions are walkable on foot. In fact it really is in the heart of Krakow!

Hotel was very clean, it was nice, very quirky and great amenities - staff were good. For a 4 star hotel I would expect there to be conditioner and body lotion in the bathroom (there isn’t, only shampoo and shower gel) and a TV with free channels (there wasn’t - we had to use YouTube which kept defaulting to Polish). It was good value for money but I’m not sure this hotel is 4 star worthy. The staff were helpful but we felt like we weren’t treated as good as other guests (for example they were giving our bagels and chocolate to all guests and we didn’t get either - we don’t know why!) so there lacks consistency and it also wasn’t very accommodating (I had made a special request for a birthday and it was ignored).

I’d stay here again for location and price but nothing compels me to return otherwise but I would thank them for a pleasant stay.
Leisure Family
10/10
Exceptional
19 May 2025
George
Perfect location just out in front of the train station! Don't look for a cab, you're already there! Welcome and departure gifts were appreciated.
10/10
Exceptional
12 May 2025
Igor
A very convenient location for a transit passenger, next to Krakow Central station and an excellent shopping mall. A walking distance from a historical Old Town.
Business_and_leisure Self
10/10
Exceptional
07 May 2025
Maya
Nice convenient to everything hotel. Good service.
10/10
Exceptional
07 May 2025
Niraj
Great location (across the railway station and walking distance to old town). Wonderful breakfast buffet
Leisure
10/10
Exceptional
03 May 2025
Sophie

Best time in Kraków

Had an amazing time in krakow, we did loads of day trips eg auschwitz-birkenau,
salt mines and zakpone and the thermal baths and alot of sightseeing.
Weather was fantastic to.
The hotel was really nice rooms were clean and were tidied everyday, the staff were brilliant and couldnt do enough for you.
You have to paid a 110 pound deposit for the mini bar which they put back in ur bank after you leave if you dont have anything.
The inhouse restaurant is expensive but very nice cheese board and lovely bottle of wine.
Partner
8/10
Excellent
28 Apr 2025
Gary
Very good location. I did not like the frost glass wall of the bathroom. It will light up the whole room when you turn on the light at night.
Partner
10/10
Exceptional
26 Apr 2025
Heather
Very friendly staff and convenient to the train and bus station as well as the old town.
Leisure Partner
10/10
Exceptional
25 Mar 2025
David
Clean , tidy , close to the old town . Friendly staff.
10/10
Exceptional
25 Mar 2025
Kirsty

Fabulous stay

Had a lovely stay here , the hotel was absolutely beautiful , so local to everything and smelled amazing !
Partner
10/10
Exceptional
16 Mar 2025
Joel
Fantastic hotel, clean, friendly staff and only 10 minute walk to the main square. Would definitely recommend and will be staying there again.
Leisure Partner
4/10
Poor
11 Mar 2025
Shannon-Jayde

Was good until the end.

Hotel was lovely however there's a deposit you have to pay when you get there. I came home and they had charged my card the following day after me arriving back home and sent no courtesy message as to why. Absolutely do not feel comfortable that they are making charges to my card when I'm not even in the country let alone in the hotel. I now have a major cause for concern that they could now end up putting more random charges on my card without any reasoning.
Partner
10/10
Exceptional
25 Feb 2025
Frank

Enjoyed the stay

Hotel was brilliant staff very friendly and helpful highly recommended and ideally situated location
Partner
10/10
Exceptional
23 Feb 2025
Yatchen
Great hotel and location in Krakow as close to airport and old town.
10/10
Exceptional
16 Feb 2025
Steven
Would highly recommend and when I come back to Krakow I will stay here. It is ideally located, very comfortable and had a nice feel. If I’m being really, really picky I didn’t like the rectangular toilet seat in the room en suite but that’s the level of any dissatisfaction I had when staying at this hotel !
Leisure Family
10/10
Exceptional
15 Feb 2025
Lynne
The breakfast was elite level. Outstanding.
If I could bottle the smell inside the hotel I would. It was amazing. The room was very clean. Bed so comfortable. Staff so friendly and cannot do enough for you.
We will definitely be going back
Leisure Partner
10/10
Exceptional
14 Feb 2025
Marcin
Great location, amzing and very friendly staff and atmosphere. It's just what is needed to enjoy you stay!
Leisure Partner
10/10
Exceptional
11 Feb 2025
Zaheer

Great service

Very clean room. Very polite staff.
Self
10/10
Exceptional
27 Jan 2025
Mark
Always good service!!!!
10/10
Exceptional
17 Jan 2025
Karolina

Great

Very nice atmosphere. Helpful and qualified staff. The rooms are quiet, clean and comfortable. The hotel has a very nice smell :) I received a set of information on arrival, and at check-out a pretzel, the pride of the region. In addition, the hotel has a very good location
Business
10/10
Exceptional
09 Jan 2025
Kenichi
Natalia was the best!
10/10
Exceptional
06 Jan 2025
Andrew
The staff were always friendly and helpful. Very close to main train station and shopping centre with supermarket. You couldn't get a better location.
Leisure Self
10/10
Exceptional
31 Dec 2024
Wallace
We stayed here for 4 nights on our Christmas Market trip. The hotel was very nice and quiet with good size rooms and comfortable beds. Hotel is situated right across from a huge shopping mall and in short walking distance to the main town center square. It was beautifully decorated for Christmas which we really enjoyed. All employees we interacted with were very friendly and spoke English.
Leisure Partner
10/10
Exceptional
08 Dec 2024
Christine

Unmissable experience here

Wonderful stay . Extremely high standards throughout. So Christmassy too pure tradition. Loved it
Self
10/10
Exceptional
05 Dec 2024
Glenn
The staff were lovely, we had an excellent upgrade, spacious suite.
Leisure Friends
8/10
Excellent
03 Dec 2024
Mike
Just checked in yesterday and everything is good
Leisure Family
10/10
Exceptional
30 Nov 2024
Yovanna
Upkept well and modern hotel!
Leisure Friends
10/10
Exceptional
26 Nov 2024
Chardonnay
Over fragrant. The fragrance was way too intense for people with sensitivities towards scents.
Leisure Partner
10/10
Exceptional
07 Nov 2024
David
Excellent stay, very convenient for railway station, nice clean room, very comfortable bed, very welcoming receptionist, highly recommended.
Business Self
10/10
Exceptional
06 Nov 2024
Lucy
Very welcoming and the staff is great. Location is great with easy access to public transportation. Galleria is across the street too for any shopping needs.
Friends_and_family Family
10/10
Exceptional
06 Oct 2024
Chien-Hsiang

Excellent hotel

Excellent experience staying at this hotel in Krakow! The front desk personnel was very approachable, professional, and friendly! Room was in great condition, clean and new! Location is great, literally across the road in front of the main station. Would definitely stay here again if we visit Krakow again in the future!
Partner
10/10
Exceptional
03 Oct 2024
Paul

Kraków’s Jewel in their crown

We were on a trip to celebrate a birthday. We were greeted by a friendly receptionist, quickly booked in to our fantastic room. Everyone at the hotel were super friendly and helpful. We loved it and will definitely book here again.
Friends_and_family Friends
10/10
Exceptional
01 Oct 2024
Pairoj
Perfect place to stay in Krakow for visiting old town. Across the street from Krakow main train station and few steps from tram stops and walkable to old town. Very good breakfast with selection that we still enjoyed after 4 days stay.
Leisure Family
10/10
Exceptional
23 Sep 2024
Marta

You must stay here !!!!

Welcoming very friendly and accommodating staff.
Great amenities amazing food and funky decor.
I would definitely be staying there again when I come back to Krakow!!!
Thank you all for making our stay so good!!!
Partner
10/10
Exceptional
12 Sep 2024
Nastasya
It was great service and convenient clean good looking room
Leisure Self
10/10
Exceptional
07 Sep 2024
Skye
Close to train station and great breakfast.
Leisure Family
10/10
Exceptional
19 Aug 2024
Marek
They’re always good nothing to complain!!!!
Business_and_leisure Family
10/10
Exceptional
18 Aug 2024
Stephen
This was just a sightseeing trip to Krakow. The location was ideal for this since it was close to the old town and the train station is I wanted to go further out. The hotel is clean and modern. My only complaint was that the modern chairs were not verycomfable. I’m
Self

Location & surroundings

Mercure Krakow Stare Miasto
Pawia 18 B, Krakow, Poland

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Mercure Krakow Stare Miasto

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