Name: Polonia Hotel
Address: BASZTOWA, 25, Krakow, 31156, PL

4/10

Poor

28 Jul 2026

Adam

Came for a business trip for two days, chose it because of convenient location to the train station. When I arrived (around 12:30pm), I was told my single room was not ready, while the two other people who came after me had their room ready earlier, so it was strange as I didn’t request a particular room…
The sleeping experience was bad- my room was facing the street, and although the general noise was ok, my bed would shake every time the tram came by (not necessarily anything the hotel can do about), even though I was on the 3rd floor.
The tv was not working, channels would take a long time to load and would be very choppy, not possible to watch.

The main issue were amenities- there are very limited. I really needed an ironing board and iron to iron my clothes for work meetings. I was told I would have them brought to me, after which was told none were available throughout the duration of my stay. As a result I had to go to the meetings in suboptimal condition. The staff was fine, but not particularly helpful.

I will definitely stay elsewhere next time. It’s a decent hotel with some old fashion charm, I would not recommended for a work visit. The price was high given the abovementioned.

10/10

Exceptional

16 Jul 2026

Spencer

Everything was great!

4/10

Poor

16 Jul 2026

Debra

It started with the front desk and how unfriendly and unhelpful they were. Then the room had so much noise and trembling from the street cars, that you think an earthquake was happening.

Self

10/10

Exceptional

11 Jul 2026

Maria

Smaczne śniadanie

Family

6/10

Pleasant

17 Jun 2026

Artur

room was clean, staff good, breakfast good. Average hotel.

Family

10/10

Exceptional

29 May 2026

chang

Great location, clean, friendly staff. Strong recommend the restaurant of hotel, very nice food

Family

8/10

Excellent

27 May 2026

Calum

Charming hotel with character. Rooms and facilities are a little dated but the staff were very friendly and we had no issues. Can't common on the food because we didn't eat there.

Friends_and_family Friends

6/10

Pleasant

19 May 2026

PNINA

Some staf were helpful but others made me hate choosing this hotel.
For vegetarians very small variety.
Air conditioner was only warning (the room was very hot).

Self

10/10

Exceptional

16 Apr 2026

William

Beautiful hotel with a little wear. Staff was wonderful. Only issue, it’s right on tram line with a stop next to the hotel. A little noisy with open windows. Ask for an upper level room. Easy 10 minute walk to main train station so easy access to travel.

Self

10/10

Exceptional

31 Mar 2026

Victoria

Stunning room with balcony and an amazing view of Planty Park, in a beautiful hotel steeped in history. Excellent, varied breakfast, with a range of fruit, cooked, buffet-style food, cereals and delicious pastries. All staff were efficient and polite. Restaurant staff were particularly friendly and the evening meals are also delicious. Cleaning staff were also accommodating. The trams are noisy, so ear plugs are recommended. So close to Old Town, shops and mainline station. Very good value.

Partner

10/10

Exceptional

03 Mar 2026

Jeremy

Very nice hotel that gives traditional Polish vibes but is still modern and nicely done. Great location and great rooms.

Partner

10/10

Exceptional

18 Feb 2026

Axel Gustavo Molina

Excellent service, response, location and looking!

10/10

Exceptional

20 Jan 2026

Douglas

Very elegant hotel, good location; great breakfast with many options (full spread).

Leisure Self

10/10

Exceptional

07 Jan 2026

Yvette

Nice location but a little noisy if you are a light sleeper.

8/10

Excellent

02 Jan 2026

Patryk

Close to shopping centre, walking distance to old Downtown and train station

Leisure Self

10/10

Exceptional

21 Dec 2025

Sean

The room was very spacious, clean, well equipped and amazing condiment to old town and the train station.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Kathleen

Yes

Leisure Partner

8/10

Excellent

16 Nov 2025

david

Excellent hotel and staff were very friendly - with the upgrade to deluxe double room and even though tram noise was loud it didn’t really affect us. One star off as the one evening we planned to eat at the restaurant it was closed for a private function and breakfast was free but buffet layout was poor (long queue for single coffee machine and toaster). Would recommend hotel location also as it is between large mall and Old Town

Leisure Partner

8/10

Excellent

06 Nov 2025

Stephen

I did find the noise from the trams passing by annoying at first, but soon tuned them out. Everything otherwise was excellent.

Self

10/10

Exceptional

07 Oct 2025

Nick

Great location, good ambience

10/10

Exceptional

29 Sep 2025

Barbara

Very convenient,Excellent breakfast.The only thing missing was fridge in the room

Leisure Family

6/10

Pleasant

20 Sep 2025

Antoni

We liked the approximty to the tran station and Rynek

We didn’t like that we only got one key to the room

Leisure Partner

10/10

Exceptional

08 Sep 2025

Eliot

charming as it gets.

10/10

Exceptional

05 Sep 2025

JoAnne

Loved it and would stay again!

Leisure Family

10/10

Exceptional

05 Sep 2025

Grainne

Staff were amazing…. Friendly , helpful and professional

8/10

Excellent

29 Aug 2025

Lynne

Great location.

Room was spacious, bed was comfortable but the pillows were way too soft and went flat immediately. Breakfast was fine, decent selection. Front facing rooms hear the trams and they can be loud. Great location for the old time, train station and large shopping mall, all easy walking.

Partner

10/10

Exceptional

25 Aug 2025

Askold

Even better the second time

This was our second stay at Hotel Polonia and it was even more wonderful than our previous visit two years ago.
Service is courteous and polite. All of our questions were answered cheerfully and accurately.
Location cannot be beat. If traveling by train, Krakow Główny station is a short walk.
Public transportation is right outside the door to take you to the area of Schindler's factory, the botanic gardens and Jewish quarter. Old Town is a quick walk across the park.
Breakfast is exceptional. Hot and cold foods, pastries etc.
In my opinion, staying in a hotel that is over 100 years old, has the charm of times gone by speaks for itself.
Our room was extra special it was noted and very much appreciated. When in Krakow, we will stay at Hotel Polonia again.

Partner

8/10

Excellent

23 Aug 2025

Verified traveler

Good value hotel

Pros: location and hotel restaurant are excellent
Cons: noise from trams and cars, not for light sleepers

Partner

10/10

Exceptional

18 Aug 2025

Jeremiah

Great location! so close to Galleria and the main square!

Leisure Family_with_children

10/10

Exceptional

31 Jul 2025

Mrs N

Superb hotel, fantastic staff and perfect location

I am blown away by this amazing hotel - the location, rooms, staff! I am surprised this is rated as a 3 star hotel - it has all the beautiful qualities of a superior hotel.
We had to leave at 4 am and restaurants staff allowed us to pack our own breakfast to go and it meant the world. Not only that, they also offered juice and water as we were leaving (as part of our breakfast to go). I really appreciate your kindness and helpfulness and can’t wait to be back!

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

Marina

Perfect

8/10

Excellent

13 Jul 2025

Tomas

Krakow

Nice location to explore Krakow, not the best to come by car

Business Partner

8/10

Excellent

07 Jul 2025

Andrea

Great location to explore the old city centre and 5 minute walk to train station. Nice old hotel with large rooms. A little loud being on a main street with train line.

Leisure Partner

10/10

Exceptional

26 Jun 2025

Lisa

Location is great...very easy walk to Old Town. Breakfast is worth it!!

Leisure Family

8/10

Excellent

06 Jun 2025

Allan

Great location. Shopping Mall across for hotel. Walk through mall to get to train station. Guided tours pick up about 80m from hotel. Good size room. Very clean. Slept well. Can hear the trams at night but lucky for me I am not a light sleeper. Did not go for the breakfast option as we were out early every morning.

Partner

10/10

Exceptional

03 Jun 2025

Brendan

Very central

Self

10/10

Exceptional

02 Jun 2025

Aleksander

Excellent location for old town and train and bus station.

Leisure Partner

8/10

Excellent

26 May 2025

Sawa

Overall good experience!

Leisure Self

8/10

Excellent

25 May 2025

Thomas

Great clean rooms, friendly staff, plentiful breakfast, good diner. Very happy to stay there again.

Leisure Friends

8/10

Excellent

17 May 2025

KYLE

location excellent as very close to old town main square
hotel décor and furniture very old but quality and good for anyone wanting a traditional experience of Eastern Europe

Leisure Partner

10/10

Exceptional

13 May 2025

Roman

Beatiful

10/10

Exceptional

11 Mar 2025

Anna

Old fashioned comfort. Excellent and caring staff. If you like the old buildings from pre war this is for you.

Business

6/10

Pleasant

24 Feb 2025

Gavin

Trip to Polonia

Hotel is perfectly situated directly across from the shopping mall, train station and bus station and a short walk to the old town.
Staff were very friendly and approachable, we didn’t have breakfast so can’t comment on the breakfast. The only negative is that the room was very dated and could maybe benefit from a slight uplift.

Friends_and_family Friends

10/10

Exceptional

09 Jan 2025

Alison

Gracious, classy, well maintained, and kudos to the chef. I liked it well enough to extend my stay two extra days. Bonus--It is close to everything. Some reviewers have mentioned the noise from the trolleys. It is true they are a constant, but they feel like the steady heartbeat of the city. They are not shrill or startling. If you are on a higher floor, they are just background sound.

Business_and_leisure Self

10/10

Exceptional

09 Jan 2025

Alla

Great location, nice hotel , my mother in law enjoyed her 1-night stat

Leisure Self

8/10

Excellent

19 Dec 2024

Andre

Windows are very old so they don't close properly so the room was always an icebox and the noise of the street trams was annoying. Other than that the hotel was charming

Leisure Self

10/10

Exceptional

06 Dec 2024

Verified traveler

Excellent stay

Excellent stay. Its a traditional hotel with many period features. The breakfast is outstanding and varied. The staff is very helpful. The location is very handy for old town and also close to the train station and other public transport. We have stayed there before and would choose it again.

Partner

10/10

Exceptional

03 Dec 2024

Angela

Perfect spot on Krakow

What a gem of a hotel. Room was so comfy and the shower was hot! Great location.

Self

10/10

Exceptional

08 Nov 2024

Robert

I would definitely stay there again!

Self

10/10

Exceptional

28 Oct 2024

JUAN

.

Leisure Partner

10/10

Exceptional

26 Oct 2024

ALAN MICKEL

Nice hotel close to all the tourist spot walking distance to the train station going to the airport is easy and convenient

Leisure

6/10

Pleasant

18 Oct 2024

Maria

Sleepless night because of very busy noisy street.

First floor room facing very noisy street (many street cars)almost impossible to sleep at night.

Partner

8/10

Excellent

06 Oct 2024

Dominique

Great traditional hotel - the downside was the noise of the trams starting at 3.30 am. Being on a junction with 4 tramways operating was not good for our sleep .

Leisure Partner

8/10

Excellent

26 Sep 2024

Gillian

Close to rail and bus stations, walkable to old city attractions, good value

Leisure Partner

10/10

Exceptional

23 Sep 2024

Neil

Summer Weekend Break

The Pillows far toooo soft.

Friends_and_family Friends

10/10

Exceptional

22 Sep 2024

Aleksandra

Great location near Old Town. Definitely will stay again while in Cracow.

Self

10/10

Exceptional

09 Sep 2024

JANET

This is our second stay at Hotel Polonia. First time 9 years ago. We had a corner (super) room... Bed and pillows were good. Walking distance to Stare Rynek. We parked our car for 2 days and either walked or Ubered. The breakfast buffet is the same now as it was on our first visit. It was ok but could use a bit of a change.

Leisure Family

10/10

Exceptional

15 Aug 2024

JANUSZ

Very friendly people, excellent customer service

Leisure Family

10/10

Exceptional

14 Aug 2024

Monika

Loved the size of the room, high ceilings.
Very clean and very convenient location.
Downside TV was too small.

Leisure Family

10/10

Exceptional

12 Aug 2024

Mary Jo

The staff were helpful, especially in assisting with luggage and providing information on how to get to the train station. The surroundings are lovely and in close proximity to many enjoyable activities.

Leisure Family

10/10

Exceptional

10 Aug 2024

Paul

Great location, lots to do, hotel is comfortable. Older property but with character. Not in the middle of old town but right next door

Leisure Family

8/10

Excellent

09 Aug 2024

Margaret

older but charming!

hotel located steps away from the train station and 10 min from the city center, very convenient location! Room was specious and clean, only complain was the noise from the street. I could hear street traffic and tram stop[p was just outside my window. it's an older building but it has its charm. We has delicious dinner at the hotel restaurant and the potatoes pancakes were simply delicious! I would recommend this place for the location and dining as well as the pleasant service, they let us leave our luggage for a day!

Friends_and_family Family

8/10

Excellent

31 Jul 2024

Marta

For one night is ok

The room had window just oposit the tram stop so it was noisy. Food was good. For one night is ok but I could not stand noise for longer stay

Business

10/10

Exceptional

02 Jul 2024

Bobby

Friendly, helpful and staff. Excellent breakfast! Clean and bedding..

Leisure Family_with_children

10/10

Exceptional

22 Jun 2024

Christina

Room and hotel were good, the breakfast had a great variety. Great location next to the old town and to the train station. Spacious clean room.
The noise from the tram does travel to the room so just have a pair of earplugs and it will be fine.

10/10

Exceptional

18 Jun 2024

Russell Buchanan

We stayed three nights in the Polonia Hotel..Nice rooms ,excellent location and super breakfast.Staff friendly and helpful

Leisure Partner

10/10

Exceptional

16 Jun 2024

Joanne

Lovely old world hotel very close to central
Station. Lots of original features. Big rooms and very clean. Great location. Good place to stay in Krakow.

Leisure Family

10/10

Exceptional

04 Jun 2024

Matvey

Large room, good location

10/10

Exceptional

16 May 2024

Minna

Beautiful hotel right by the old town. Short walk from the train station. Huge mall, Galleria Krakowska , is right next to the hotel. There is a big supermarket, too.
Our room was spacious and quiet. It was facing the courtyard. Very friendly staff. Cleaning lady did excellent job keeping our room impeccable.
We stayed 3 nights and walked all over from the hotel.

Leisure Partner

8/10

Excellent

06 May 2024

Joyce

Great location, friendly hotel.

First room was next to tram lines and trams thundered by every minute. Tram frequency slowed down over night but didn't stop. First night no sleep. Polonia changed my room to a quieter room for rest of stay. Decor of second room not as nice but room was quiet. Grateful staff were able to accommodate. Staff very frienhly. Restaurant was excellent. Location excellent--near rail station and Old Town Square.

Self

6/10

Pleasant

04 May 2024

Beata

Perfect allocation but medium standard.

The breakfast was very good , and fresh. Lots of choices for everyone. It was big plus. The hotel is very close to train station and very close to town, so the allocation is perfect. Standard the hotel maximum 3 stars and looks like they have problem with clean, especially on the reception and public area. It is beautiful old building but not renovating from long time.

Self

8/10

Excellent

27 Apr 2024

Lilibeth Hazel

Clean and spacious

Leisure Family

10/10

Exceptional

14 Apr 2024

James

Nice Place to Stay

Very nice stay. Hotel convenient, close to train station and Old Town. Room was large and airy, but I would suggest room not facing street due to city traffic noise.

Friends_and_family Family

10/10

Exceptional

31 Mar 2024

Ruth

Fantastic find!

What a fantastic find: original older hotel, great location just outside 'old' town; close to trams, buses and main train station. Massive shopping centre close by. Easy pleasant walk to Planty park and old town. Fantastic breakfast, good size rooms. Evening meals available at a reasonable price.
The only negative is (depending where your room is) you will hear the public transport overnight but it didn't bother us!

Partner

10/10

Exceptional

27 Dec 2023

Mr I H

The location could not have been better for transport and the Old Town. Staff were efficient and friendly. Food was really excellent. All this made for a memorable stay. We would certainly want to stay here on another visit to this wonderful historic city.

Leisure Family

8/10

Excellent

21 Dec 2023

Julie

This was the perfect location- right

4/10

Poor

12 Dec 2023

Gary

Noisy from traffic outside. Curtains too small for windows. Does not block out the bright lights at night.

Leisure Family

8/10

Excellent

06 Dec 2023

Hairol Azimani

Excellent choices on the breakfast buffet. Being adjacent to the street: trams & traffics noise and vibration kinda expected. Improvement suggestion would be for the reception staff to be more warm & welcoming rather than ‘stone face’ especially the staff when we checked out! Kinda let down to the whole experience of this hotel. So I hope the management will take heed & make all the effort and corrective measures especially when you are in hospitality environment. We are paying guests NOT just simply your visitors - this goes to the front reception staffs when we checked out on Monday, 04th Dec. If you feel our money not worth your hospitality service in return then please reconsider what makes your hotel better than others especially in delivering ‘stone face’ front desk staff.

Leisure Friends

10/10

Exceptional

05 Dec 2023

Dave

Very close to trains, tram and buses but not noisy after 9pm. Great breakfast.

Leisure Partner

10/10

Exceptional

17 Nov 2023

Sarah

Lovely clean and friendly in an excellent location

6/10

Pleasant

16 Nov 2023

Laura

Liked: bottled water in room.
Disliked: Tram and streetlight right outside my window.
Room sold as 2 person twin so small the 2 twin beds were together.

Business_and_leisure Self

10/10

Exceptional

12 Nov 2023

Andre

Excellent

Excellent, best location ever, so close to the train station, 2 minute walk to old town and delicious restaurants. Room was larger than expected.

Self

10/10

Exceptional

04 Nov 2023

Janusz

Excellent location, elegant, classy, very good breakfast, walking distance to the center of the city.

Leisure Family

10/10

Exceptional

24 Oct 2023

ALFREDO A M DE

Great hotel, cleaness, location, breakfast, propale!!!

Friends_and_family Family

8/10

Excellent

24 Oct 2023

Wieslaw

Lovely old Krakow stay.

10/10

Exceptional

23 Oct 2023

pete

Wish i had a week here.

For the price its amazing. Great location, great breakfast. The rooms are comfortable but a little dated. But its homie and relaxing. I am usually enjoy modern trendy hotels, but this place is and exception. It feels like Krakow, and thats a wonderful thing.

Partner

4/10

Poor

01 Oct 2023

Niamh

Poor stay, noisy and low quality food

Clean room but most days the rubbish wasn’t taken out. The shower door was broken. The breakfast was poor and some of the food had gone off. The windows weren’t insulated so you hear all the noise from outside. The pillows were extremely large took up a large portion of the bed. The artwork on the wall wasn’t hung properly so it rattled every time the tram went past outside. I don’t recommend this place to stay it hasn’t been updated since the 1930s and the staff aren’t interested in anything but your money.

Partner

10/10

Exceptional

11 Sep 2023

Graham

.

Leisure Family

10/10

Exceptional

10 Sep 2023

Viviana

Very good service, beautiful room and great location!

Leisure Partner

10/10

Exceptional

03 Sep 2023

steven

A wonderful hotel which is very central for many transport links.

Leisure Partner

10/10

Exceptional

01 Aug 2023

Danielle

Great

10/10

Exceptional

29 Jul 2023

Zuzanna

Great location and comfortable room. Would stay there again.

Friends_and_family Family

10/10

Exceptional

12 Jul 2023

Hubert

Well kept historic building with a great breakfast and convenient parking.

5 star review, will definitely be back.

Business_and_leisure Partner

8/10

Excellent

23 Apr 2023

Karen

Elegance in a Fantastic Location

Ideally located close to train station and on the edge of the Old Town. Tram noise was noticible, but quickly became a soothing background sound. Breakfast was very good, although breakfast room was busy at times. Bed comfy, room clean, bathroom modern. Tea,coffee making facities in room much appreciated. Staff very friendly.

Partner

8/10

Excellent

17 Apr 2023

natacha

The room was very clean and people kind. There should have vending machine when the kitchen is close ans a choose of different pillow.

Leisure Family

8/10

Excellent

10 Mar 2023

William

I stayed for just one night during a journey from Ukraine to UK via Krakow. This was perfect for my needs. A fantastic location so easy to find on foot from the railway/bus station but also very convenient for the Galeria Krakowska and just a short walk from the charming Old Town. My room was clean, warm and very comfortable. Just what I needed.

Leisure Self

10/10

Exceptional

12 Jul 2022

Adrian

Great location, close to the trams, close to the main station in Krakow. 5 minute walk to the main shopping centre and Ild town.

The staff are friendly and the room clean and spacious. Highly recommended.

Leisure Family

10/10

Exceptional

11 Jun 2022

Krzysztof

Everything excellent

10/10

Exceptional

02 Jan 2022

Arkadiusz

Will use it again when in Krakow

The place is great although a bit dated, I guess you can call it with retro elements. Great location, close to historic sites, restaurants and the main train station.

Friends_and_family Family

8/10

Excellent

02 Dec 2019

Verified traveler

very clean,close to old town .Rooms next to road like our are very noisey from trams etc

Leisure Family