Puerto Azul Suite Hotel

Spain , Majorca
PUERTO DE POLLENSA, Pere Melia, 4
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50 reviews shown

8/10

Excellent

19 Nov 2025

Sarah

The hotel had a lovely pool area and the room was clean and very spacious, even with the baby cot in the room. Buffet was great, especially in the evenings when there was always plenty of variety. Very friendly, helpful staff. The hotel is also in a fantastic location, with local restaurants and the beach just a two minute walk away. Parking was also very easy.
Only minor negative thing is that the shower isn’t designed very well - the edge of the shower tray isn’t high enough, meaning that water overflowed on to the floor every time we used it. Wasn’t a massive issue, but meant we needed lots of towels to mop up the water.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Chris

Fantastic hotel if you have kids. Our two under tens had a fantastic time, which meant we did too! Sven and Mimi the entertainers were great. If we come back to PP we’ll definitely stay here again

Leisure Family_with_children

8/10

Excellent

22 Aug 2023

mike james

This hotel was well set up for families with small children. The staff organised many activities in the day with some good shows in the evening. There were plenty of sun loungers and the hotel was convenient for local shops, restaurants etc....

Leisure Family_with_children

6/10

Pleasant

06 Aug 2023

Jayne

Hi, the location of Azul is fantastic - right near the beach and beautiful restaurants by the beach at Puerto Pollensa.

The staff at Azul are great but this hotel wasn’t really for us, but that doesn’t mean to say it isn’t right for others. There are tons of activities and entertainment for families who love that but we like it quieter. The main issue for us is the pool isn’t big enough for the complex and unless your towel is on a sun bed at 8am, forget getting a space. I think the hotel should stop this happening as we only swam in the pool twice all week and went to a friends pool instead.

8/10

Excellent

04 May 2023

david

Stayed for 6 nights half board at the end of April. We have stayed at several hotels in pollenca and this is by far the best location. The room was lovely and clean and the staff were all fantastic but I would have to say I didn’t think the food was good compared to other hotels. I would definitely stay here again but would be room only or bed and breakfast.

Leisure Family

10/10

Exceptional

10 Oct 2022

Mark

Cycling trip

Awesome as always, been coming for years and use same hotel

Friends_and_family Friends

10/10

Exceptional

18 Sep 2022

Stephanie

The hotel was lovely, plenty of sun beds at any time of the day. The pools were very nice, and clean.
Room was spacious, and had great air conditioning. Fridge, Kettle etc Again clean. The staff were very friendly, and the food was fabulous, so much choice!
Would definitely go back there.

Leisure Partner

10/10

Exceptional

26 Aug 2022

Catrin

Very clean room and hotel, kind and helpful staff, great pool, fantastic breakfast. Graçias!

Leisure Family_with_children

10/10

Exceptional

23 Aug 2022

Brian

Wonderful stay at a magical
location. Everyone from Entertainment staff to the food staff couldn’t do enough to make our stay great! Thank you all!!

Leisure Family_with_children

10/10

Exceptional

22 Jul 2022

Paul

A good family trip

The hotel is ideal for families. A nice pool area and inflatables allowed which is nice. The animations teams does a decent job throughout the day and at the nightly minidisco. The kids (5&7) loved it.

Buffet at breakfast and dinner was good. Sufficient choice that will keep most happy. Quality was decent if not gourmet.

Only two blocks or a few minutes stroll to the promenade/beach/restaurants if you want a change of scenery.

Friends_and_family Family

10/10

Exceptional

19 Apr 2022

Edward

Great location, clean hotel, friendly staff, good food and great entertainment for all ages.

Leisure Family_with_children

10/10

Exceptional

31 Oct 2021

Linda

Very clean, very convenient location - 2 mins walk from promenade, plenty of variety at buffet and used plates cleared quickly. Good room layout. Worked really well for us s as d our 2 teenagers. Liked the mix of couples, families and friends and fact it’s not just English guests.

Leisure Family

8/10

Excellent

31 Aug 2021

Jay

Meets expectations

Lovely warm and friendly welcome by Angela
Room sadly was not pool facing but was spacious and comfy enough
Shame no kitchenette
Breakfast had a good spread
Kids club seemed great for the kids as was the evening disco. Evening entertainment for adults was great (and im def not the sort to like that sort of thing)

Friends_and_family Family

8/10

Excellent

30 Aug 2021

Natalie

The first thing to mention is the staff here are just lovely and work so very hard. They provide an excellent service with a smile every day, so happy and cheery. Especially the ladies in the restaurant in the mornings and evening. Please, give them praise!
The hotel was clean and it was a nice looking modern hotel all in all. The amenities were good, breakfast was ideal and dinner in the evening was perfectly fine for a small hotel. It was lovely and quiet when we visited which helped. During our stay we were informed by a guest that there were some problems with some children and guests at the hotel getting ear infections which they believed to be from the pool. This made us anxious about being in the pool so we mostly went to the beach but the hotel seemed to do all they could to ensure this wasn’t a problem with the pool and reassured us very well. After an initial review on check in, the hotel manager came to speak to us about our review to ensure we were happy.
Room was nice and I thought it was a lovely touch that they provided masks in your room for you. Very helpful!! The only criticism I could give was the beds in the main room were fine (neither hard or particularly comfy) however the sofa beds for the kids were not great. The manager said he hadn’t heard this before and plenty of kids stay there, but for us they were hard and there was a lot of metal around the sides of the bed which my 3 year old hurt her leg on when trying to climb up on the first day.

Leisure Family_with_children

8/10

Excellent

28 Oct 2019

Verified traveler

Rafa and Sven at kids club were great
Food was a bit repetitive and uninspiring

Leisure Family_with_children

10/10

Exceptional

18 Oct 2019

Verified traveler

Friendly, helpful staff. Good variety of food. Accommodation bright and kept clean by staff.

Leisure Partner

10/10

Exceptional

09 Sep 2019

Verified traveler

Puerto Azul

Fantasic hotel, great staff and very good ammenitis.acilities

Partner

10/10

Exceptional

03 Sep 2019

Verified traveler

Really clean and modern, great pool, friendly staff. 5 minute walk to the beach, 2 mins to nearest shop. Plenty of free parking in the surrounding roads.

Leisure Family

8/10

Excellent

11 Aug 2019

Verified traveler

Great place to stay with the family. Rooms and other facilities are ok. Staff is very nice and helpful. We booked on the half board option and food was good and there was a good variety of meals, especially for a dinner. We stayed a week and there were different meals to choose from every evening. The hotel is close to the beach, shops and many restaurants. I highly recommend this hotel.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2019

Verified traveler

Excellent hotel. Nothing we didn't like! A very warm welcome, as usual, service excellent.

Leisure Family

10/10

Exceptional

22 Jun 2019

Verified traveler

The rooms were spacious and clean, but rather bare. The staff were very friendly and helpful, especially Mario on reception. The pool is lovely with a fenced section for little ones and plenty of sunbeams. We especially enjoyed the adults only terrace. The food was delicious with a great choice at dinner.

Leisure Friends

10/10

Exceptional

16 Jun 2019

Verified traveler

The staff were all so helpful and friendly. My husband is in a wheelchair, and every day they helped push the chair up ramps - nothing was too much trouble for them.

Leisure Partner

6/10

Pleasant

26 Oct 2017

Kimberlee

Great location

OK hotel with a nice pool and great location. Uninspired service. Only allowed one keycard per unit. Difficult for a family because you need a keycard to keep the lights on. Cheap room towels and no pool towels offered. Nice buffet breakfast. Stay away from the food at the poolside bar.

Family

10/10

Exceptional

28 Sep 2017

Cathie

Good hotel close to the beach walks local shops

Lovely weather first time in pulencia lots of restaurants lovely beaches

6/10

Pleasant

25 Aug 2017

Verified traveler

When hotel is busy, the pool area is too small for the amount of guests. Enough beds, just no where to put them.

6/10

Pleasant

26 Jun 2017

Verified traveler

Nice hotel, central location

Clean room, use of fridge very handy. No rush for sun beds unless you wanted a particular spot. Staff very friendly and helpful.

10/10

Exceptional

26 Oct 2016

katie

Spacious rooms, balcony, fridge, air conditioning, all made for a comfortable stay.

Partner

10/10

Exceptional

27 Jun 2016

Jess

Great hotel & staff, modern and close to the beach

We booked a last minute 3 night stay at Puerto Azul and it was fantastic. We arrived an hour before check-in and our room was ready - a great size for 3 adults (and would also have been fine for 4 adults).
The hotel was always spotless and the staff very friendly and helpful. Rooms were modern and spacious. The pool was a good size with options for everyone from tiny babies to adults, loads of sun beds no matter what time of day you get there.
There was an impressive selection at breakfast - breads/fruit/cooked/continental - all help yourself.
We had a late flight home and were given access to a room so that we could store our cases and shower at the end of the day before leaving.
A short walk gets you to the beach - it really is only about 150m - close enough to nip back to the hotel to use the bathroom if you spend the day at the beach.

Our only improvement would be to have tea/coffee in the rooms and a few more sun shades by the pool

10/10

Exceptional

21 Jan 2016

Bobbyt

Excellent Hotel

Stayed for 11 nights in Oct 15,5th time to Puerto Pollensa, however 1st time at the Puerto Azul, have to say this with out a doubt is definitely our favourite place to stay, from 1st to last day,everything was superb, staff,food, cleanliness and fab customer service.
We would definitely recommend the Puerto Azul Suites and we look forward to returning in May 16

10/10

Exceptional

31 Oct 2015

Verified traveler

Great hotel and staff

Great holiday at a great place .Puerto Pollensa is a great little town with plenty to visit nearby

10/10

Exceptional

25 Oct 2015

William

Nice clean comfortable hotel with a good pool.

The pool is excellent and the hotel is within a few minutes walk of the beach, pine walk and the town centre. The staff were friendly and helpful. The hotel has plainly been refurbished very recently and all furniture, flooring, etc has a \"brand new\" appearance. It is rated 3-star but I would rate it closer to 4-star.
My one criticism is regarding the TV in the rooms. Many guests complained of the same problem. Reception of the British channels invariably fails after 6 pm. Also, only BBC1 and BBC2 (other than news channels) are available. Why are ITV and CH 4 not available? I noticed, too, that it is BBC1 NI and BBC2 NI. These are the Northern Ireland regional channels (I am from Northern Ireland myself). Surely BBC1 and BBC2 London are transmitted with a stronger signal?

10/10

Exceptional

22 Oct 2015

lord 2 B

Great value for money, at this price it was 10/10

Would stop again when cycling or holiday ing in this neck of the woods,

8/10

Excellent

09 Oct 2015

Phil

Clean newly modernised hotel, friendly staff and good location. Great setup for cycling holiday and plenty of places to hire good quality bikes.

8/10

Excellent

13 Sep 2015

Derek

Well positioned, close to beach, friendly hotel.

This hotel is well positioned to include nearby beach, pinewoods walk and local facilities.
Good clean pool with quiet music and good poolside bar and food facilities.
Meals are about what you would expect for this grade of hotel with little queuing for anything.
Rooms are all recently renovated and include everything you need (Except for an electric kettle!)
A fridge is also supplied with hairdryer and walk in shower.
All in all a good value well positioned hotel, our second visit and we will be back.

8/10

Excellent

08 Sep 2015

shirley

Great family hotel within easy reach all amenities

This is our second visit to this hotel and we had a pleasant week. It is definitely a family orientated hotel and sometimes the entertainment was a bit hit and miss, but all the staff work really hard. The room was very clean and still fresh looking after the refurb a couple of years ago - we did have an issue with the shower flooding the bathroom if you spent more than a couple of minutes init, but we learnt quickly to have very fast showers!! The food was your typical buffet fayre - we always found something to eat but I don't think the food was as good as last year. Puerto pollensa itself is a lovely resort - we've been there several times and wouldn't hesitate to go back but may try a different hotel next time.

Family

10/10

Exceptional

15 Aug 2015

Verified traveler

Ideal for young families

Lovely stay for our young family. Good location close to beach and local restaurants. Puerta Pollensa is an ideal resort for young families.

Family

10/10

Exceptional

11 Aug 2015

Linsey

Great hotel, very good location.

This was our second visit to Puerto Azul Hotel and we will be returning. Staff were great, very friendly. The rooms smart and clean - cleaned every day. The food was good and varied. Overall a lovely hotel.

Family

10/10

Exceptional

10 Jun 2015

Phillip

Puerto Azul Suite Hotel and Excellent place to sta

My wife and I stayed with our 19 month old son in May 2015, we had a fantastic stay at the Puerto Azul Suite Hotel, the rooms were modern and very clean and staff were excellent. It's a really child friendly place. As this is Half Board the restaurant only opens at 6.30 PM each night which was a little late for us, but I'm sure wouldn't be a problem for most people. The food was varied and good quality for both Breakfast and Evening meal. The location was excellent, convenient for local shops and 3 minute walk to the amazing Beach and Restaurants. My only complaint was the evening entertainment (just not needed), which could be very loud and went on till around 10.30\11.00. I would definitely stay again.

Family

10/10

Exceptional

08 Jun 2015

Mark

All round great hotel

The location is perfect, about 4 minutes from the beach. The staff throughout the hotel were friendly and helpful. Great pool, snack bar and entertainment. The rooms were modern, refurbished recently by the look of them, and spotlessly clean. This is a great hotel that we will definitely use again.

Family

10/10

Exceptional

17 May 2015

Ashlee

Lovely and underrated hotel 2 mins from the beach

We chose Puerto Azul as it was recommended by a friend. I have probably wouldn't have chosen it otherwise because the photos online don't do it justice. The hotel rooms are apartment- style suites (without a kitchen) and are lovely, having been recently refurbished. The reception and restaurant areas are a little dated but are due to be refurbished soon also. The food in the hotel is suprisingly good, and despite being quite fussy eaters, we enjoyed breakfast and dinner each day. The staff are also fantastic in this hotel, I don't think I have come across friendlier staff on any other holiday. I would definitely recommend this hotel which I thought was an absolute bargain.

10/10

Exceptional

20 Sep 2014

Angela

Clean, smart, friendly hotel with great facilities

We found the hotel to be smart, clean, friendly and with good facilities. The food was very good, lots of choice. We had no problem getting sun beds around the pool area, and the clean, sandy beach was only a few minutes away, with the Port a few minutes further along the beach. There are plenty of places to visit nearby and some excellent excursions available. We went on an Island Tour, a visit to Palma, and a trip to the Caves of Drach with No Frills company, and they were all very good value, interesting and informative with very good guides.
The hotel staff were outstanding in their professionalism and helpfulness. While we were there, a guest developed a significant health problem and the staff were exceptionally supportive, going out of their way to provide whatever was required for the duration of the guest's stay.
The evening entertainment varied in quality, ranging from very mediocre to extremely good - generally speaking the entertainers brought in were very good.
Overall, I can't speak highly enough of the Puerto Azul Hotel and from my own experience have no hesitation in recommending it.

10/10

Exceptional

14 Sep 2014

Annette

Great hotel, great location

Great suites and good choice of food available at this hotel.

Set back from the main strip but only a few minutes walk to the main restaurants and bars. Great facilities for storage of bikes.

8/10

Excellent

09 Sep 2014

Verified traveler

Overall very good

Only let down was the mattresses which were uncomfortable.

8/10

Excellent

22 Jul 2014

wendy

Nice hotel, good facikities

Lovely clean hotel, rooms recent refurbished pleasing. Our room at front of hotel overbreceptiin so some disturbance in night earlyvam when transfers arrive and depart, otherwise quiet street.
Lovely pool but still cold in July, tho the beach better option for toddler.
Food was satisfactory, good choice, but certainly not the best I have eaten.

Family

8/10

Excellent

14 Oct 2013

Chris and Grandma

Excellent for young families

My wife and I have stayed at this hotel several times and hope to return again one day. On this occasion there were just the two of us but previously we have had family holidays here with our children and grandchildren. We feel very much at home here and the gardens, pool and common areas are excellent. The town of Puerto Pollensa is lovely especially the Pine Walk, Church Square and seafront restaurants. The sandy beach is especially good as the bay is sheltered and very safe for young children. The hotel position is just a few steps away from the centre and an easy walk back in the evening.

We enjoy the hotel food and the bar prices compare favourably with those in the town.

The rooms are now looking a bit dated but we understand a refurbishment is scheduled to take place over the coming winter.

Partner

8/10

Excellent

10 Oct 2013

Jeannie MA

Good value three star

Good value three star.
Room spacious if dated ,wifi in room a bonus although not the strongest signal
Location is an easy 200 yards walk to the beach
We were on half board and food fine too
Pool and area also sound although the entertainment rather muted, perhaps understandably given the time of our visit ( early/ mid October 2013)

Partner

8/10

Excellent

24 Apr 2013

Travelling-man

A clean hotel and very good value for money. Food could be better but for the money paid for half board £45 per couple per night there are no complaints. I would stay there again and can also recommend to others. April 2013

Partner

10/10

Exceptional

15 Jul 2012

FreddyFred

very nice hotel

ideal for families with children up to 15, not suited for singles or couples.
food excellent, very nice hotel.

Family

8/10

Excellent

11 Jul 2012

Verified traveler

puerto azul aparthotel

great hotel for families , good facilities, entertainment every night the entertainment team were excellent.good swimming pools, shallow for tots, medium for kids, and deep for adults and confident swimmers. food was of a good standard with something for everyone , hotel staff friendly and polite. our room was cleaned everyday. short walk to the beach or the square

Family

6/10

Pleasant

10 Jul 2012

Verified traveler

not quite what we were expecting

surprised at additional cost for fridge, kettle given that it was an aparthotel. No facility to cook, no crockery/cutlery. More hotel than apartment

Family