Name: Jimmy's Apartments Emerald
Address: Steingasse 33, Vienna, 1030, AT

6/10

Pleasant

11 Jul 2026

COURTNEY

No hotel desk and phone numbers listed to call were not available/working. Before arriving I had messaged the hotel inquiring about luggage storage. However when arriving the luggage storage lockers were out of order. The luggage storage room seemed to be unsecured as everyone was provided this code upon check in. Such that, we missed our scheduled tour due to luggage storage issues.

The apartment was spacious for 6 people, but the bathroom shower flooded terribly. I mean an entire lake on the floor after one reasonable shower length. This was unbearable and unreasonable. Also, we were not provided enough towels for all 6 of our guests.

Family

2/10

Poor

24 May 2026

Yang Hsun Chris

Spacious but Severe Maintenance and Management Integrity Issues:

Pros: Convenient location and a spacious layout (344 sqft) equipped with a kitchen.

Cons: 1. Deceptive Practices: The dishwasher was broken from day one. Management falsely claimed a technician fixed it. However, a physical marker I placed on the door proved no one entered the unit, and the exact same error code persisted.
2. Sanitary Issues: There was a persistent sewage odor in the bathroom. Management strategically placed diffusers to mask the smell prior to arrival rather than resolving the plumbing defect.
3. Habitability Failure: Total loss of hot water on our final night. Support hung up on me during the emergency call. I was forced to walk to another unit in a towel at midnight just to shower, which resulted in me developing cold symptoms.
4. Communication: Check-in was severely delayed due to unresponsive hosts on the platform.

Summary: Good hardware, but unacceptable bad-faith management and health risks.

Family

10/10

Exceptional

23 Apr 2026

David

Big apartment, great amenities. Our apartment was good for 2 couples or 1 couple and 1 child.
If I could suggest an upgrade of the washing machines and dryers. These were slow and dryers didn't use heat to dry, very slow. Ended up drying clothes in apartment. Overall, a great place.

10/10

Exceptional

09 Apr 2026

Tessa

Great location, size of apartment and amenities. Only small thing was that the bathroom smells really bad of mildew.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

Bruce

So convenient! Did our Laundry : )

Partner

10/10

Exceptional

23 Mar 2026

Nathan

Very clean room and much bigger than expected. Good location near a tram station, and very close to the Belvedere Palace. Multiple food options close by, and subway station just a 5-10 min walk away. I traveled with 3 other people and the 1 bedroom room with the pullout couch was more than enough room for all of us. Check in was very simple, you get an email with your codes, there is no reception room.

Friends_and_family Friends

10/10

Exceptional

13 Jan 2026

Zachary

Spacious, clean, excellent value. Expedia doesn't sent them the email which caused issue for check-in. This caused a bit of stress and seems like an easily avoidable problem (use Expedia messages or something). On-site staff was very helpful solving the problem, very good overall.

Leisure Partner

8/10

Excellent

17 Dec 2025

Rebecca

Roomy apartment!

Leisure Friends

10/10

Exceptional

10 Nov 2025

Mehak

Everything was just as described, a very clean and modern property in a friendly neighbourhood. The room is a good size with comfortable bedding, the sofa bed is in the kitchen and is reasonable. The property is within 15 minutes by tram of all the main sites!

Leisure Family_with_children

8/10

Excellent

09 Nov 2025

Guillaume

Great location, great space. Coffee machine so so and cleanliness and instructions could have been better but I totally recommend it, great value.

Leisure Family

10/10

Exceptional

04 Oct 2025

Clarita

Amazing place! We were thrilled. It is a little far from attractions if wanting to walk but nothing that local transportation can’t solve.

Leisure

10/10

Exceptional

27 Sep 2025

Wahid

It was a very good experience and wonderful stay. The Tram is just front of the apartment. The Train station is about 10 to 15 minutes by tram and subway.

The shops are close.

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Jade

Brilliant stay

Had a brilliant stay here in these apartments. Location is really good, with the tramstop into Vienna just down the road and there are two supermarkets nearby aswell. Everything in the apartment was great and worked fine and just what we needed for a week trip. Really appreciated the fans as the weather was so hot. Would definitely come back again for any future trips to Vienna!

Partner

8/10

Excellent

15 Aug 2025

John

Good place, wrong time!

Generally a good location for getting around Vienna easily. Tended to be a bit noisy with two cafes virtually underneath; one of them did a delivery service so lots of coming and going.
Unfortunately, the local roads had a lot of disruption, so limited bus service, no trams and a lot of construction traffic. If the trams were running, then ideal. Two supermarkets close by (don't assume British type opening times- closed early evening, nothing on a Sunday).

Partner

10/10

Exceptional

15 Aug 2025

Alexander

The check-in process wasn’t the best. There was no telling that you need to fill out things before you can check in yourself and we were just standing there trying to call the hotel.

The shower door was missing.

Besides the above, we had a great stay and would choose it again.

Friends_and_family Family

6/10

Pleasant

22 Jul 2025

changho

not a good place

Leisure Partner

10/10

Exceptional

18 Jul 2025

Jacqueline

Its location to the centre of Vienna was a plus along with transport links ifbyou didn't want to walk. Nice size room, with all kitchen essentials. Great advantage was the washer dryer and luggage storage. The communication via emails with management was spot on.

Leisure Partner

4/10

Poor

06 Jul 2025

Craig

No A/C

The apartment was fine and the location was good. However, Vienna was very hot and so was the apartment. With no air conditioning to cool the room, It was extremely difficult to sleep. And, if you opened the window, the noise from the restaurant/bar below, along with the traffic and trams, it would then be very noisy and still hot. Additionally, the lift kept getting stuck on different floors and the only way to release it was to walk up/down the stairs to where the lift was and give the door a good shake to let it close. A pity, because the apartment itself is actually quite nice, just don't stay there in summer.

Partner

10/10

Exceptional

19 Jun 2025

Verified traveler

Room was clean and easy access to public transportation

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Keith

Great stay, lovely apartment. Location was good. Small issue on check in, resolved quickly by the Jimmys team

Friends_and_family Family

8/10

Excellent

26 May 2025

Verified traveler

Good location

Great locatio and access to main city via tram.
Must mention these: elevator stops to work early evening so have to climb up at evenings, which was not detailed and not appreciated. Also, layout of shower/sink and WC not optimal. Shower has no door and sink right in front, use of these required management for our trip.

Friends_and_family Family

10/10

Exceptional

25 May 2025

Dawn

Spacious property with everything you need. Close to transport and town. Ver good

Leisure

8/10

Excellent

05 May 2025

Kendrick

Strong water pressure

10/10

Exceptional

23 Apr 2025

Jim

Lovely flat with easy location opposite the tram for our stay in Vienna.

Leisure Family_with_children

8/10

Excellent

16 Jan 2025

Ana Sofia

the apartment was big and pretty

Leisure Family

10/10

Exceptional

01 Jan 2025

Rachel

This was a wonderful little gem and we were sad to leave it. A cosy little apartment, which was a great base in a safe and convenient area. Accessible to several grocery shops including Lidl, amazing bakeries, a wonderful coffee shop/ delectable pizza bistro downstairs, walkable distance to Belvedere palace and copious other beautiful sights or a few yards away from the tram.

The apartment itself was compact, modern but had everything you may need in the kitchen and bathroom and ergonomic storage facilities.

There was good communication and easy but effective access to the apartment block and room.

We would definitely recommend Jimmy’s.

Leisure Partner

10/10

Exceptional

18 Oct 2024

Gilles

perfect location, close to amenities . super clean, updated location. loved the water pressure and hot water. loved the bed, loved the kitchenette, loved the elevator, loved the easy check-in. love the no keys required.

Leisure Partner

10/10

Exceptional

28 Sep 2024

Ting

It is a great place, very clean, spacious, and having a small ice kitchen (although I have to didnot use it).
The only thing is that I did not know that I must contact the hotel after my booking with Expedia. I was almost locked outside hotel late at night. Fortunately, I was was able to call the hotel and get the help. The receptionist was very nice and helpful.

6/10

Pleasant

22 Sep 2024

Verified traveler

Nice place and location, poor management.

Easy to find, clean, quiet, big apartment. A nice place to stay that even has a shared area where you can meet others. Unfortunately let down by poor communication - no code to check in was provided until many hours after I asked for it, luckily I was arriving in the evening. The cleaner also decided to make a start an hour before check out time while I was out even though all my stuff was very obviously still inside, I came back to an open door for anyone to walk into... Not acceptable, I'm sure it's not the normal experience though.

Self

8/10

Excellent

15 Sep 2024

Fernando

We had a nice stay

Family

8/10

Excellent

22 Aug 2024

Nawaf

V nice but bathroom 1 not enough

Business

10/10

Exceptional

07 Aug 2024

Leigh

Lovely property, comfy beds, great shower. Coffee machine, hob and microwave. Big fridge, dishwasher. No air con but fan provided in the apartment. Easy code access but the codes are only given on the day. Would definitely stay here again. Only 5 tram stops to get to the city centre. Always felt safe. Really nice pizza restaurants underneath apartments.

Leisure Partner

8/10

Excellent

28 Jul 2024

Eric

The apartment was decently outfitted with a good strong shower. There was no air conditioning, only a fan, so it was very hot. The other downside was the WiFi didn’t work a lot of the time.

Leisure

10/10

Exceptional

22 Jul 2024

Derek

Great location a couple of kilometres from the city centre. Apartment was clean, well stocked, and very modern. Lots of grocery stores nearby as well as pubs and restaurants.

Leisure

10/10

Exceptional

15 Jul 2024

Harvey

great stay here, easy access and nice to have your own space. couldn’t recommend more

Leisure Friends

8/10

Excellent

13 Jul 2024

Verified traveler

Great apartment but far too hot

Friends_and_family Family

6/10

Pleasant

08 Jul 2024

Ani

Great location and place

10/10

Exceptional

24 Jun 2024

David

Great stay at Jimmy’s!!

Jimmy’s was a great stay! Very happy with our apartment. Definitely our best stay during our Central Europe trip. Check in was very easy having the code is super nice. The unit was new and accommodating.

Location was good, not the best but with bus/train it’s easy to get around.

10/10

Exceptional

21 Jun 2024

Kurukulasuriya Mary Nirosha

The property was in very good clean condition. The communication was excellent, responded to email even late night. There was a left luggage facility as well. There was construction work across the street, hence the three stars . But the location is very convenient. Highly recommend

Leisure Family

10/10

Exceptional

08 Jun 2024

Robyn

We stayed at Jimmys apartments for 7 nights with our 1 year old and 5 year old it was very convenient being able to cook inside the apartment instead off going out to restaurants we were also on a budget so this helped the apartment was very clean and comfortable the location is around 20 minutes walk into the centre of town but there are tram stations outside the apartment also supermarkets and coffee shops just outside the apartment. We would definitely stay again

Leisure Family_with_children

2/10

Poor

08 Jun 2024

Ravindra

Poor condition

Leisure

10/10

Exceptional

04 Jun 2024

porntip

All perfect! Great location, great apartment nice and cleaned. Good bed, excellent shower. Got everything you need.

Leisure Partner

10/10

Exceptional

24 May 2024

Verified traveler

Great Vienna apartment

Jimmy's Emerald apartment was perfect for our stay. It was modern, clean, the bed was super-comfy, the kitchen had everything you might need, and it was lovely not to have to worry about keys (key codes were sent on the day of arrival). We didn't use the shared residents lounge. The location was between 2 subway stops - perfect for getting around Vienna. It was also less than a 30-minute walk to the centre. Spar and Billa supermarkets within a few minutes walk. Fully recommend!

Partner

10/10

Exceptional

21 May 2024

Gordon

Jimmy’s in Vienna

Good for public transport. Not far to supermarket. Good size accommodation and clean.

Partner

10/10

Exceptional

29 Apr 2024

James

My friend and I loved everything about the apartment. Well located, very clean, nicely decorated, kind staff and well priced. We had nothing to complain about

Highly recommend!

Leisure Friends

10/10

Exceptional

30 Mar 2024

Cheryl

Great apartments, near historic Vienna

Fabulous location, loved the apartments, nespresso machine didn't work in flat 10, but we managed without. Vienna was beautiful we thoroughly enjoyed our stay and would definitely return.

Partner

8/10

Excellent

04 Feb 2024

andres

Thanks for the quick answer and support!!

Leisure Family_with_children

8/10

Excellent

26 Jun 2023

Alan

Great location for getting in and out of the centre and some good shops, restaurants and bars in walking distance. When we were there it was very hot and property could have benefited from air conditioning or a portable fan

Leisure Family

6/10

Pleasant

25 May 2023

Heidi

房間設計很浪費空間，有一間睡房很大但沙發床客廳很少，走廊及雜物房很浪費空間。住6人卻只給了5張椅子、5套餐具，還有wifi接收很差，只在門口及第一間房能連接，客廳完全連接不上。

8/10

Excellent

17 May 2023

Verified traveler

Great location and comfortable studio

The studio was great, it had everything you might need including a soft bed and complimentary coffee. I liked that you didn't need a key (as you use codes instead), but it was a little nerve-racking not having received the code by the time I'd already left for the airport - this could just be because I'm not used to it.

The location is quite central, just 30min or so walk to town, or you can take the tram which stops right outside the property. There are shops close by as well (Euro Spar and Billa) for any essentials or if you plan on cooking. There is also a train station (St Marx) just a 10min walk away which takes you to the airport in 18 minutes (for just 4.30 Euro!).

The only downside was that you seemingly couldn't cast onto the TV from other devices, so as someone who doesn't speak German, there wasn't anything to watch when decompressing in the evening.

Self

10/10

Exceptional

14 May 2023

Peter

Great stay

Very good stay in Jimmy's and Vienna.
Accommodation was clean, spacious and well equipped.
A couple of small supermarkets and trams stops within easy walking distance.
Only negative was the WI-Fi signal in the kitchen/sitting area, it was almost non-existent.

Friends_and_family Family

10/10

Exceptional

28 Apr 2023

Stacey

Loved this apartment

Loved this apartment. It’s close to a spar supermarket and there is a great pizza restaurant downstairs. Tram stop outside also. It was very clean, the bed was comfortable and the shower powerful. Loved Vienna and this was a great base!

Partner

8/10

Excellent

25 Jan 2023

Michael

Large space but it needs more than a bed and wardrobe.
Kitchen stocked with microwave, dw, Nespresso machine. There is no oven. Washer Dryer in basement but takes forever to dry... typical European dryer.

Location is great. Stores outside the door.

Front door to building was often not closed all the way but I felt safe in this neighborhood.

Leisure Family

10/10

Exceptional

21 Dec 2022

Ma

Spacious, clean and warm. Well equipped. Beds are comfortable. Near to restaurants and tourist attractions.

Leisure Family

10/10

Exceptional

17 Dec 2022

Verified traveler

Great accommodation

Clean, spacious and well-equipped. We went in the middle of winter and the apartment was comfortably warm, and has good links to the 71 tram into the city centre. Others have mentioned the noise of the trams being an issue, but we didn’t find it that bad- the trams also don’t run during the night, so it won’t keep you awake. Would recommend.

Friends_and_family Family

10/10

Exceptional

16 Dec 2022

Verified traveler

Wonderful stay

Great Stay here, really recommend as we were travelling with our one year old and the apartment was perfect. So much space, really clean, great kitchen and amenities to be able to cook for our daughter. Location also great a 20/30 walk into the centre of Vienna but tram also stops close by so really easy to get around

Friends_and_family Family

10/10

Exceptional

26 Oct 2022

Brian

Our first time here and we had a great stay. A perfect little apartment for a Vienna getaway with plenty of amenities including very good Wifi . Communication with the property owners was excellent and they looked after our every need. Needed to print some train tickets and had a problem with the computer in the business centre but Kata was on site and helped me solve the issue. We also had to be moved from our original accomodation because of a fire alarm issue..so they moved us into an upgrade suite right next door! A short walk to public transit and Belvedere Palace...we will definitely be back.

Leisure Partner

10/10

Exceptional

17 Oct 2022

Augusta

Great apartment for family getaway

Really wonderful property and location! Super easy for public transit, etc. The apartment was extremely clean and comfortable for our family (two adults and two small kids). Communication with the property was very easy (even when we had a small mishap where my kids locked their toys in the safe; the manager sorted everything out within an hour). Would definitely book again!

Friends_and_family Family

10/10

Exceptional

14 Oct 2022

Keith

I LOVED staying here - such a great apartment - so well appointed and located.....spotlessly clean and the staff I met very friendly....I would say again - no question! 2 very small things - an electric kettle would be good and better pillows!

Leisure Self

8/10

Excellent

11 Oct 2022

David

Needs a few extra touches

A few extra touches could make this an excellent property. The location is good -- not an exciting neighborhood but close to transit -- and the apartment is clean. But a few things would make a big difference. These include places to put up towels in the bathroom, an ice tray, a simpler coffee machine, a bread knife, a nice arm chair, and a more comfortable sofa. The bedroom was also quite tight for two people.

There were unexpected benefits including a laundry machine, a computer and printer (though Jimmy should provide some paper). We found that we used the coffee machine in the common area because the machine in the room was virtually unusable.

Partner

10/10

Exceptional

08 Oct 2022

Verified traveler

Great!

Great stay!

Friends_and_family Family

10/10

Exceptional

26 Sep 2022

richard

This site was perfect, easy access on main bus route to historic center, short walk to tram to get to city center and train to airport. Would definitely book again.

Partner

10/10

Exceptional

04 Sep 2022

Maja

Fantastic place to stay. Clean, close to everything, quiet at night. Staff very attentive and responsive. Will be back !

Leisure Family

2/10

Poor

10 Aug 2022

mahdi

Weather was hot , rooms were dusty and no AC inside apartments we paid for 3 apartments but we never stayed

Friends_and_family Family

10/10

Exceptional

18 Jul 2022

Georgi

Close to the very heart of Vienna
Comfortable
Clean
All you need for short or longer stay in Vienna
Perfect price

Friends_and_family Friends

10/10

Exceptional

04 Jul 2022

Emiliya

Very pleasant stay

Perfect appartmwnt. Enjoyed the air conditionning and the comfy beds. Thanks

Friends_and_family Family

10/10

Exceptional

25 Jun 2022

Yue

The apartment is very new and very clean. There are also a Lobby where you can get additional towels and sheets.

Business_and_leisure Family

10/10

Exceptional

09 Jun 2022

Brent

The apartment was cute and had everything you need. There is no air conditioning here, which was but was not a problem for us during this time. There was some construction going on but was finished in the evenings and started after we were up.

Leisure Partner

10/10

Exceptional

06 Jun 2022

Stoyko

ок

Leisure Family

10/10

Exceptional

15 Sep 2021

Michael

A very comfortable and clean apartment with excellent management. Convenient location. Very helpful staff.

Business_and_leisure Partner

10/10

Exceptional

22 May 2026

Martin Dreisig

Great value for money. Easy check in. Really nice location. Very spacious and clean.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Vitavaleria

L’appartamento si trova in una zona molto strategica, vicinissimo ai mezzi di trasporto raggiungibile a piedi i pochi minuti. Zona ben fornita dei beni di prima necessità.
Locale pulito e datato dei giusti comfort, sono anche presenti servizi come deposito bagagli e lounge, che sono stati molto apprezzati.
La comunicazione con l’host è sempre stata veloce, efficace ed efficiente.
Consigliatissimo

Family

8/10

Excellent

26 Apr 2026

MATTEO

utensilios de cocina basicos. Todo muy nuevo y limpio

Family_with_children

8/10

Excellent

10 Apr 2026

Florian

Saubere und angenehme Unterkunft, gute Anbindung an öffentliche Verkehrsmittel, Supermarkt und mehrere Restaurants in direkter Umgebung.