Windsor Plaza Copacabana Hotel

Brazil , Rio de Janeiro
RIO DE JANEIRO, Av. Princesa Isabel, 263
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100 reviews shown

2/10

Poor

20 Mar 2026

Jose Abel

This hotel has the worst quality beds i have ever slept on in my life. It should be ilegal having this types of beds in hotels.

Friends

6/10

Pleasant

16 Mar 2026

Bashar T

Was a good stay

8/10

Excellent

10 Mar 2026

Sameer

Clean room, good access to beach

4/10

Poor

05 Mar 2026

Jesica

The location was convenient, but the street wasn’t the nicest and was about a block from a night club/strip club. The rooms were quite outdated. The bathrooms smelled a bit and while mostly clean, were not up to par for a 3-4 star hotel. The one nice part was the rooftop view. Check in and check out took longer than most of the hotels we stayed at in Rio/Brazil.

Partner

8/10

Excellent

25 Feb 2026

Valeria

The hotel is a bit dated but the staff went above and beyond for anything we needed. Very close to copacabana beach as well

Partner

10/10

Exceptional

25 Feb 2026

Ariana

I had such a great experience, the staffs were amazing!

Friends

6/10

Pleasant

23 Feb 2026

Sharon

They need wash cloths, microwaves and irons in the rooms. It would also be nice to offer upgrades to Expedia platinum members. Staff was very nice.

Partner

10/10

Exceptional

31 Jan 2026

Ines

Excelente

6/10

Pleasant

07 Jan 2026

Seabert

Having a kettle and iron in the room
Some of the staff were unfriendly

Leisure Friends

2/10

Poor

29 Dec 2025

Peter

Poorly run Hotel with an inexperienced staff.

Self

4/10

Poor

28 Dec 2025

YIU FAI

The hotel is renovating until I leave. The dust is blowing all day in the corridor. The bathroom give off smelly

Self

8/10

Excellent

22 Dec 2025

Jason S

Apart from renovations going on and the elevators out of service for a few days it wasn't too bad. The area is actually pretty quiet at night there was 24h Pharmacy within walking distant. Very close to the beach as well a 5 min walk!. What really was nice was the chamber maid organized my thngs

10/10

Exceptional

07 Dec 2025

Anderson

Good

8/10

Excellent

03 Dec 2025

Jason

Everything was good and the staff was very helpful

Leisure Self

6/10

Pleasant

21 Nov 2025

James

It’s a basic hotel in a not-great area but it does the trick.

6/10

Pleasant

11 Nov 2025

Kiyarha

Room was not as clean as expected

Leisure Family

8/10

Excellent

05 Nov 2025

Prince

The room was satisfactory and the staff accommodated our requests, not withstanding the language barrier.

6/10

Pleasant

27 Oct 2025

Karen

The property itself was very nice but the lobby didn’t have a welcoming smell. It looks like they were in the process of some construction and above I notice some water damage stains. The rooms itself was great except the bathroom. Bathroom was clogged and the housekeeper did not change towels. Toilet was very loud and not pleasant. There was only one front desk staff that was friendly otherwise the others didn’t seem to care about concerns. The pool was also very small.

Leisure Friends

4/10

Poor

27 Oct 2025

Yeng

There were noisy.

Partner

2/10

Poor

12 Oct 2025

Asher

Overbook hotel and make people wait to check in. Unfriendly staff at front desk. Tired hotel. Ants in the room.

Business

8/10

Excellent

29 Sep 2025

Pierce

The beach and boardwalk are 2 blocks away. The staff is very helpful. There are many dining and shopping options nearby. The restaurant at the hotel is very overpriced. The room and amenities were very good!

Leisure Family

2/10

Poor

28 Sep 2025

Curtis

The cleaning service was poor, they did not replace toilet paper what’s was not enough, the did not replace towels.
Also the mattress was horrible and old.
The front desk staff was good when I checked in but the next day staff was rude and did. It tried to help me and my wife at all. So finally I had to get another hotel reservation and the Windsor plaza did not refund me at all. The are that this hotel is located is very dangerous and I’ve never seen so many ugly people on the square feet in my home life. I lot of homeless around. I did not felt my sect and my family safe at all.
It was a shame. Well if you are looking for a nice stay and good treatment DON’T STAY AT WINDSOR PLAZA HOTEL.

Leisure Family

6/10

Pleasant

16 Sep 2025

Vanessa

5 min walk to Copacabana Beach. Near lots of stores and restaurants. You can book tours directly through the hotel and they make it super easy for you. The bar and pool on the roof has a great view of the beach. Rooms and a bit outdated but it was a quick overnight stay so it wasn’t a big deal.

Leisure Family

8/10

Excellent

27 Aug 2025

Christopher

Pool is small, staff very friendly.

Leisure

10/10

Exceptional

26 Aug 2025

Jordan

Loved it

6/10

Pleasant

19 Aug 2025

Shannon

The location was great as it’s just two blocks away from the beach and there are lots of restaurants nearby. Breakfast was decent and most of the staff was very nice. They even helped fix my suitcase handle which was greatly appreciated. The property itself is outdated. I wasn’t expecting luxury, just clean. The have a rooftop with a small pool that looked much bigger in photos. Once I was finally in my room, I noticed the shower head was rusted over and there was mold in every corner of the shower. Maintenance laughed it off and a front desk rep didn’t see it as an issue, “just old”. They just caulked over the mold, but with clear caulk so you can see it was never removed. I asked about a late check out since my flight was departing late in the evening, but was told that I had to request it at check in. I wasn’t aware and since you literally cannot check in before 3pm, I was just exhausted after waiting in the lobby for 5 hours. I was told that I could check on the morning of and pay $75 for a 6pm check out, but I passed. I really had no desire to give them more of my money.

Leisure Family

10/10

Exceptional

06 Aug 2025

Michael

Nice place would stay here again

All was good. Nice location

Friends_and_family Friends

8/10

Excellent

26 Jul 2025

David

Staff was good and excellent response to issues. Clean. Good restaurant inside. Problem was wifi cut out often so dropped calls and had access to internet issues. I was able to pay for a 6 hour late check out fir one of my two rooms.

Business

8/10

Excellent

09 Jul 2025

Ricardo

Fue una buena opción, el hotel está bien ubicado, en carretera principal, cerca de locales y cerca de la playa. El personal es amable y profesional

Leisure Friends

8/10

Excellent

06 Jul 2025

Federico

very good

Leisure Family

8/10

Excellent

15 Jun 2025

Jamie

Took a long while to check in and check out as foreigners.
Lots of paperwork and forms, seems like it could be much more streamlined.
Would be excellent if the pool were heated year round.

Friends_and_family Family

6/10

Pleasant

08 Jun 2025

Douglas

Property is very old and we had bugs in one section of our room. We informed the front desk but not sure they addressed it as we continued to see bugs during our stay.

Leisure Family

6/10

Pleasant

26 May 2025

Bailey

The staff was amazing! They were accommodating with the language barrier. The room was not like the pictures, there was black mold everywhere, there was mold under the refrigerator too. The walls are paper thin.

Leisure Self

10/10

Exceptional

24 May 2025

Ahmad

This hotel was amazing! I was nervous after booking it as i saw a lot of bad reviews. The rooms were clean, the staff was amazing and the location is perfect! Carlos at the front desk upgraded our room and made check in a breeze. The roof top pool is also amazing. I definitely would recommend this hotel.

Leisure Partner

10/10

Exceptional

23 May 2025

Breanna

Everything was amazing!

Leisure

8/10

Excellent

20 Apr 2025

Amanda

For the money this was a decent hotel. A little too far back from the beach, especially for walking back at night. Staff were friendly. The pool area was definitely lacking in ambiance.

Leisure Family

8/10

Excellent

30 Mar 2025

Dione

I really enjoyed my stay here. I would recommend it again. The only issue we had was with the AC not working for about a day and a half, but they finally resolved it.

Leisure Friends

4/10

Poor

23 Mar 2025

Terry

I will not be returning to this hotel. This decision is due to an incident of profiling; I prefer not to elaborate further. But just know if you a person of ethnicity you are not treated with respect.

Leisure Friends

10/10

Exceptional

13 Mar 2025

James

Very clean and in great location. Just 2 blocks from the beach. Friendly staff and great breakfast. Definitely wet I’ll stay here again.

Leisure Partner

10/10

Exceptional

11 Mar 2025

Ernesto

Nice staff, good location.

Leisure Family

2/10

Poor

09 Mar 2025

Delines

Horrible experience!
Check-in Experience: was poor, we arrived early and the front desk agent did not check us in, he asked to come back after 3pm. When we came back from a tour around 5pm, the new agent was upset because we did not check in before.
Air Conditioning Issues: The next day, the air conditioning in our room was not working. After calling the front desk, we were informed that the issue was with a central unit serving the entire hotel, and they could not offer us a solution. We were told “we all needed to share the heat” and wait. The next day when I asked for an update, we were simply told to wait again, which was unacceptable. After we noticed the air conditioning seemed to work at night but failed during the day. The nights were extremely cold in our room.
Unprofessional Behavior by Manager: On Sunday morning, my friend and I were returning to the hotel after Carnaval, and the manager, Fernando, screamed at me. I did not understand he was addressing me, and he then proceeded to whistle at us in a manner that was both disrespectful and degrading. This is absolutely not an acceptable way to treat any guest. His behavior was unprofessional and completely inappropriate.
The location was excellent.

Leisure Friends

10/10

Exceptional

05 Mar 2025

Nkomo

Great staff, comfortable room.

Business_and_leisure Friends

10/10

Exceptional

26 Feb 2025

Gabriel

The experience was so comfortable. Costumer service fast and professional. Rooms conditions working properly. Location 10/10 and the buffet restaurant with a quality food excellent. Very recomendable to stay in Rio.

Friends

2/10

Poor

26 Feb 2025

Lenildo

Este hotel necessita de obras urgente, porque para um hotel de 4 estrelas ele está muito distante desta pontuação e para área onde está localizado justo na Avenida Princesa Isabel que faz parte da entrada e do cartão postal de Copacabana é muito pobre …😳😳😳😳😳

Leisure Self

10/10

Exceptional

24 Feb 2025

Pierre-Marc

Amazing buffet and service

Leisure Self

6/10

Pleasant

20 Feb 2025

Elida

I was checking in and my friend, who was helping me with my lugagge and needed to change for her flight that was leaving two hours after I checked in, was coming with me to the room and the front desk told me she could not come up, that I could not have guests.
I have traveled to 40 countries and never have been told that I cant have a guest in my room for two hours!
When I asked for my manager, they called someone and then said they will make the exception, but very weird and unprofessional.
Then, decided to go for a farewell drink to the rooftop and when asked the front desk again to keep my friend lugagge cause she was leaving, they offered to leave it by the door; cero friendliness and service!

Leisure

8/10

Excellent

20 Feb 2025

FERNANDO

El check in fue lento e ineficiente. No colocaron la tercer cama hasta las 21hs. A pesar de reclamar 2 veces. Pero luego el servicio mejoró mucho. Buen desayuno y personal muy amable

Leisure Family

6/10

Pleasant

07 Feb 2025

Ivan

Old hotel

Old hotel. The rooms don’t seem to have been renovated in decades. But it’s clean and service is good. Nice rooftop with pool. Buffet breakfast was good.

Friends_and_family Family

10/10

Exceptional

04 Feb 2025

sorally

Very nice hotel , pool view in the roof top and very clean and excellent customer services

Leisure Friends

6/10

Pleasant

10 Jan 2025

Mark

Very good but a bit aged. The delight was a hotel fridge that actually did the job. The only downside really was the overwhelming security presence - even to the point of guarding the yoghurt at breakfast.

Business_and_leisure Family

2/10

Poor

31 Dec 2024

Anthony

Tried to check in twice and they said the rooms were not yet ready so I gave up and went somewhere else

Leisure Self

10/10

Exceptional

18 Nov 2024

saade

Nice place to stay near copacabana , staff is amazing and so helpfull , great atention totaly recomended .

Leisure Self

8/10

Excellent

13 Nov 2024

Jane

Fab location

Great location only a short walk from Copacabana beach with numerous shops and eateries around. Food in the hotel was not great and choice limited but reasonable price wise. The room itself was great with plenty of room and included a must have, a fridge. The hotel has a swimming pool but unfortunately lack of time prevented its use but it did look inviting. The staff were friendly and helpful. Would stay again.

Friends_and_family Friends

6/10

Pleasant

24 Oct 2024

Ashid

Was not bad overall -could not sleep as the next room people were making a lot of noise-did complain about this -the hotel should remind the people to respect others that are trying to sleep-not to make noise or bang doors at midnight or 1am in the morning

Business

10/10

Exceptional

08 Oct 2024

Matthew

Stay

It was nice the front desk people were really helpful and worked with my schedule (early check in and late check out) so I really appreciate that they worked with me there.

Self

4/10

Poor

11 Sep 2024

Monica

Upon checking in I was told I would have to wait a hour and than when hour passed I was told it was a single bed when i informed them I paid for 2 beds. When we got to room it was a small I bed room which I didn’t ask for and on top of that the mattress was torn and there was a bug crawling across our bed. When we called to inform front desk they said they don’t have bugs. It was very humiliating to be told that

Leisure Friends

10/10

Exceptional

24 Aug 2024

Richard

All good

Leisure Family

10/10

Exceptional

24 Aug 2024

Yarixa

Staff was always so friendly

Leisure Self

10/10

Exceptional

22 Aug 2024

Paul Daley

It was located close to the beach

Leisure Self

10/10

Exceptional

09 Aug 2024

Joao

Upgrade and VIP early check-in was Not offered. Very disappointed.

Leisure Family

10/10

Exceptional

24 Jul 2024

Julia

Very friendly staff!

Leisure Family_with_children

10/10

Exceptional

14 Jul 2024

Christian

All the staff was helpful and room is excellent

Leisure Partner

10/10

Exceptional

08 Jul 2024

Cory

I had a very pleasant evening there, very close to the beach.

10/10

Exceptional

07 Jul 2024

Carlos M Garcia

I love this place

2/10

Poor

28 Jun 2024

Simone

Lots of money for a poor/cheap hotel

To start all the pictures are from probably the time this hotel was built, do not reflect the actual condition. Worse hotel ever for noise, noise from everywere and all day and night, the flush or shower from the side or up rooms were unbeliaveble high like a water fall+fan at same time, when sleeping this noise was waking us up and scaring. Pool cold and furniture all ripped. Bathroom was full of mold and mildew and with a heavy odor. beds were so used that became flat. the service room did a poor job on the cleaning, I payed way too high price for this cheap hotel. definetly do not recommend.

Friends_and_family Family

8/10

Excellent

26 Jun 2024

James

Annoying.

The check in was easy and fast. The room did have a good air flow on the A/C and we had to call maintenance. Also, it was very annoying not being able to have friends or family over. Also it would be easier and faster getting the towels at the pool on the rooftop instead of having to go to the front desk to pickup and drop off the towels.

Partner

2/10

Poor

05 Jun 2024

Jerry Allen

I didn't like this property at all I didn't like management. I left the property 2 days early to go back home . I really didn't trust the employees not calling on name I feel that they was a little racist towards me. Yeah I said

8/10

Excellent

05 Jun 2024

lisa

I was charged for a coffee that I did not drink at the rooftop Café. And they charged me for a small bottle of water when I checked out even though I told them that I had been charged for the coffee . Other than that my stay was very pleasant. The staff at breakfast were very accommodating and friendly . We tipped them every day. We had the room facing the street so it could get loud for some people.

Leisure Family

10/10

Exceptional

22 May 2024

Arlan

Great rooftop and location.

Leisure Partner

8/10

Excellent

09 May 2024

Michael J

Noisy,,,

Leisure Partner

8/10

Excellent

04 May 2024

Emmanuel

All was good for the time I was there.

Leisure Family

10/10

Exceptional

25 Apr 2024

Annemarie S

This is a top hotel! I don't quite understand the negative reviews left. It's at least a four-star hotel and is excellent with staff, reception, and restaurant services. There are always several receptionists on duty, along with several porters. The breakfast buffet is outstanding and serves many local dishes, along with the more traditional. The hotel has granite floors throughout and a wonderful panoramic view of Copacabana. I did upgrade my room once I got there and was so glad I did. Also appreciated the fact that I could take the stairs to my room which were impeccably kept. Everything was clean and high-end. I would definitely stay here again and felt safe and well-served throughout the 8 days I stayed here.

Leisure Self

6/10

Pleasant

19 Apr 2024

henri

Outdated hotel

The hotel needs some refreshment it’s outdated and the rooms are very small
The bed was comfortable and the shower had good pressure
The location is very good near Copacabana Beach

Friends_and_family Friends

10/10

Exceptional

07 Apr 2024

David Alan

Good location close to beach, lots of bars & restaurants close by, helpful staff & great breakfast.

Leisure Family

8/10

Excellent

03 Apr 2024

Verified traveler

Great option close to Copacabana

Check-in and check-out experience is very long, but the staff is very kind and accommodating. A/C in the rooms is good, nice hot showers and toiletries provided, comfortable beds. Close to the beach and many restaurants.

Self

4/10

Poor

21 Mar 2024

Peter

Poor service

Leisure Partner

8/10

Excellent

17 Mar 2024

Mike

Good hotel friendly staff if honest I thought it was a bit pricey for food and drinks. Rooms clean no issues I would recommend but be mindful of food drink pricing

Business

6/10

Pleasant

15 Mar 2024

JEFFREY

If you are staying one night, then. it's fine. Lobby is updated, when you go to the room, you are back into 1980, wall paper is peeling off the walls in 4 places, seriously they can use glue ,my room #215.
FREE breakfast was fine. Sleep eat and leave

Leisure Partner

4/10

Poor

03 Mar 2024

Verified traveler

Do not stay here unless you're ready to be nickeled and dimed to death.

Self

10/10

Exceptional

27 Feb 2024

Juan

Amazing

Excelente estadía. Las instalaciones acorde al precio calidad. El personal muy cálido h diempre atentos y predispuestos.

Friends_and_family Family

6/10

Pleasant

27 Feb 2024

Petr

Hotel was average at the best.
Location semi good.
Amenities nothing special. Staff barely spoke English. Room wasn’t the cleanest and bed was not comfortable. Overall not the best experience.

Leisure Friends

10/10

Exceptional

20 Feb 2024

sasi

Great Stay

Amazing

Partner

8/10

Excellent

19 Feb 2024

Louise

Excellent front desk personnel but archaeic system makes check in / out slow. Need a trip / conseirge desk

Leisure Partner

8/10

Excellent

17 Feb 2024

George

Very good location for carnival, hotel provided transport there and back

Leisure Family

6/10

Pleasant

16 Feb 2024

Natasha

Good service and staff, but the rooms are very dated and not in a great condition

Leisure Partner

8/10

Excellent

14 Feb 2024

miguel

Service was great, breakfast was good
The room was bad

Leisure Self

2/10

Poor

13 Feb 2024

Daniel

The worst beds, very noisy, you can hear your neighbors alarm ring, and cleaning lady noisy. On purpose I think. Staff Overly concerned about who you are bringing into the room with you. Chill

Leisure Partner

6/10

Pleasant

08 Feb 2024

Alain

The internet strength was frustrating essentially when trying to book activities and the internet dropped. Also, one evening after a drink on the rooftop terrace, we were disturbed around 10 p.m. by staff needing us to resign for our drinks because of a \"system\" issue. We were woken. Why this couldn't wait untill morning is beyond us. Anyways, it was rude and annoying. The terrace was nice

Leisure Family

6/10

Pleasant

28 Jan 2024

Luiza

Dated property and uncomfortable bed. Area is pretty desirable however can be a bit unsafe late at night. Close to the beach and staff is nice. I do wish I had spent more to stay somewhere else though because the bed was very uncomfortable. My partner and I are in our early thirties and it was tough for us.

Leisure Partner

2/10

Poor

26 Jan 2024

angela

Horrible place! Small room, uncomfortable bed, mean demeaning staff

Leisure Family

10/10

Exceptional

24 Jan 2024

elizabeth

Everything was great

Leisure Family

8/10

Excellent

22 Jan 2024

Jean

We enjoyed our stay! The roof top pool was the best!

Leisure Partner

2/10

Poor

02 Jan 2024

angela

Staff was rude! Think they put us in closet!! Room was so tiny we could barely open door without hitting bed. Bed was rock hard. They claimed we touched mini bar and charged us .

Leisure Family

2/10

Poor

31 Dec 2023

Eniko

Go somewhere else!

This is not a four star hotel. Do not spend your money here. Most of the staff is wonderful, friendly, and helpful, but management is horrible, rude, and unprofessional. The facilities are old—pealing wallpaper, moldy bathrooms and roaches ….

Friends_and_family Family

2/10

Poor

07 Dec 2023

Jan

Staff has a terrible attitude.

Leisure Family

2/10

Poor

26 Nov 2023

Anthony

If I returned I would stay in Ipanema and not in copacabana

Also took ages (30 mins) to check out.

Rooms are passable but ask for a high one and breakfast is good.

Leisure Self

10/10

Exceptional

25 Nov 2023

Rabindra

Conveniently located

Leisure Family

10/10

Exceptional

13 Nov 2023

Shane

Great property and close to a few beaches.

Leisure Partner

10/10

Exceptional

12 Nov 2023

Ariel

Great spot. Near to the beach and restaurants.

8/10

Excellent

07 Nov 2023

Nicole

Pros and cons to this hotel. Not quite sure how I feel about it. For the right price (much much less than I paid this libertadores weekend) I'd stay again cause it was clean and comfortable, room was large and staff was great, but I wonder if there are better options out there for a similar price....Anyway:

Pros: Staff is very friendly and helpful. Was truly the saving grace here. Willing to help at all costs despite some issues (they didn't find my reservations, A/C wasn't working, etc). They took great safety measures (stayed during Libertadores weekend and it's kind of chaotic, they made sure we were taken care of regardless of where we were). Rooms were very clean.

Cons: It's in a convenient area with lots of stuff around (few blocks to the beach in Copacabana) but at the same time doesn't feel the safest at night (though tbh only the ones on the beach feel better). The hotel is OLD needs some SERIOUS renovation. For the price that I paid for this weekend it needs some serious upgrades not worth the $$$$. Only benefit of an older hotel was that the room was quite large. Windows definitely let a lot of noise in (they also put me on the 2nd floor after I requested to be on a higher months before, so that's a given). Sheets used on the bed wasn't a fitted sheet, so as you move at night it undoes from the corners and you end up sleeping on the actual mattress.

Leisure Family