PortoBay Rio de Janeiro

Brazil , Rio de Janeiro
RIO DE JANEIRO, Avenida Atlantica, 1500
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100 reviews shown

10/10

Exceptional

07 Mar 2026

Jessica

Staff was amazing and beach service was great. Enjoyed the rooftop pool area to relax and hang out with friends.

Friends

8/10

Excellent

06 Mar 2026

Michael

Yes

10/10

Exceptional

03 Mar 2026

Shinia

The staff was very accommodating! Highly recommended. Great location, best to book tours/excursions directly with the hotel. Great pricing

Partner

10/10

Exceptional

28 Feb 2026

Eli

Staff, location, breakfast

2/10

Poor

27 Feb 2026

Abi

Friendly staff

10/10

Exceptional

26 Feb 2026

Nora

The oceanfront 14th floor room was amazing and was the perfect view! The amenities -- breakfast and rooftop pool -- were lovely! Bed was very comfortable and room was modern.

Self

10/10

Exceptional

26 Feb 2026

Nora

The room I had on the 14th floor was amazing and had the quintessential view of Copacabana beach! The included breakfast and amenities were wonderful.

Self

10/10

Exceptional

15 Feb 2026

David

Nice hotel. Staff were helpful and kind. Room was clean. Prices were reasonable for Spa. Massage was excellent.
I stayed during Carnival. Nice location

10/10

Exceptional

15 Feb 2026

Chaimae

Top!

8/10

Excellent

09 Feb 2026

Tracey

The staff were very helpful and friendly - even when we arrived at 1am. The room was clean and comfortable, however after a long flight, our sleep was not the best as we could hear a family next to us slamming their door constantly and then eating breakfast (plates and cutlery banging) through the walls. The elevators were also quite small and slow.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Hector

The hotel was clean and located perfectly by the beach. Multiple dining locations in the area plus shopping markets. The staff was helpful and friendly especially at the rooftop bar.

Leisure Partner

8/10

Excellent

29 Jan 2026

roger

Very good hotel. However we had a side view balcony room which was oddly arranged. Big comfy bed but only one side table and lamp!! Would have been Excellent if room was better.. Great position on Copacabana beach with allocated space on the beach. Good lobby area. Breakfast excellent. Poolbar on the 20th floor great.

10/10

Exceptional

29 Jan 2026

janet

Excellent staff great Amenities fantastic location

Partner

10/10

Exceptional

22 Jan 2026

janet

Excellent staff , clean room , excellent breakfast

Partner

10/10

Exceptional

21 Jan 2026

Frank

Yes

Partner

10/10

Exceptional

20 Jan 2026

Dahmahlee

I want to take the time to say thank you to the entire staff of PortoBay RJ. Alison did my check-in and was stellar, his colleague Alice who helped me with tiny issues that came up with our room (2) and gave me suggestions for hair products, we could not have asked for a kinder staff. The few small issues we had were immediately resolved and when we forgot cutlery after having to get food later in the night they team did not hesitate.Thank you to the entire team for making our stay peaceful and pleasant.

Partner

10/10

Exceptional

13 Jan 2026

Bradley

A great hotel with excellent views of Copacabana.
Very spacious rooftop pool and bar.
Great breakfast.

Leisure Self

2/10

Poor

09 Jan 2026

Kiera

When you get a chance, send this to the Expedia support:

Dear [Hotel Manager’s Name],

I am writing to formally request a full refund for the stay my friends and I experienced at PortoBay in Rio de Janeiro over the New Year holiday. Our visit, intended as a celebratory occasion, was severely disrupted by a series of unacceptable incidents and a lack of timely response from hotel staff.

On New Year’s Eve, we encountered a severe leak in our bathroom that resulted in water damage to our personal belongings, including my hair styling tools, which were ruined. More alarmingly, the slippery conditions caused one of my friends to slip and suffer a cut, resulting in visible blood on the wall and requiring immediate attention.

Despite our urgent call to the front desk, it took approximately 45 minutes for hotel staff to respond. A maintenance worker then spent over an hour in our bathroom addressing the issue, which made it impossible for us to prepare for the New Year’s Eve dinner event at the Copacabana Palace—an event for which we had purchased tickets costing $1,200 USD each. Missing this event completely ruined our New Year’s celebration.

We were assured at the time that management would contact us promptly to resolve these issues. However, as of today, January 9th, we have received no communication whatsoever. In addition to the disruption and property damage, the room developed a strong mildew and mold smell due to the leak, creating an unpleasant and unhealthy environment

10/10

Exceptional

07 Jan 2026

Leo

Everything was perfect.

Leisure Family

8/10

Excellent

30 Dec 2025

Parisa

Helpful and friendly staff. Good breakfast. Clean rooms. The only issue was that there was mold in our room’s bathroom.

8/10

Excellent

30 Dec 2025

CELITA

Nice breakfast but R$180,00 per person was too much for me .I just need a latte and fruit.

Partner

8/10

Excellent

28 Dec 2025

Sumana

Staff was helpful.. room was clean although a bit small. Room was too hot

10/10

Exceptional

28 Dec 2025

Elena

Excellent stay. The staff was very helpful, the breakafast and the rooftop views amazing. Would stay here again.

10/10

Exceptional

24 Dec 2025

Sindy

Great hotel with a wonderful position and lovely rooftop pool

Leisure Partner

10/10

Exceptional

22 Dec 2025

Josue

The staff is amazing! They make sure you have an amazing stay! I highly recommend this hotel!

10/10

Exceptional

22 Dec 2025

Christiana

Don't hesitate to stay here. Excellent staff, mouthwatering breakfast (including overnight oats!), nice room, good facilities, great rooftop pool. The only negative—which the hotel can't control—is the noise level, which in high season can be unpleasant. Bring earplugs.

Leisure Family

10/10

Exceptional

20 Dec 2025

Syed Sajjad

Hotel location, service, amenities and staff - everything is great

10/10

Exceptional

19 Dec 2025

Michael

Amazing service. The view from our room was incredible. Close to everything

Leisure Family_with_children

10/10

Exceptional

18 Dec 2025

Rodney

Yes.
We had no problems at all. Coming back soon no question.

Leisure Partner

8/10

Excellent

14 Dec 2025

Jamal

Staff was courteous and extremely helpful.

Leisure Self

10/10

Exceptional

27 Nov 2025

Christopher David

Very helpful staff with a nice room and rooftop bar

Leisure Self

10/10

Exceptional

02 Nov 2025

KHURSHID

Sink was clogged, hand shower loose, small fridge was not working, replaced , overall very satisfied

Leisure Family

10/10

Exceptional

28 Oct 2025

Deira

We had an amazing view from our rooms. The staff was beyond excellent and helpful. We hope to visit again very soon. Thanks for the great memories Rio ☺️

Leisure Family

10/10

Exceptional

21 Oct 2025

Frances

I loved my room. It was an actual beach and sea view I could enjoy from my bed with the floor to ceiling windows compared to some of the other hotels I tried on the beach. The breakfast was another highlight. The champagne was a lovely surprise. The staff were very nice and friendly as well. The welcome drink was a nice touch too.

Leisure Self

10/10

Exceptional

21 Oct 2025

Yaquelin Aguila

The best hotel in Copacabana

Leisure

8/10

Excellent

18 Oct 2025

Nadia

We were given a corner room with a great view of the beach. The staff were very friendly and helpful, particularly on the front desk and the gentlemen greeting us from the taxi

Partner

10/10

Exceptional

13 Oct 2025

Ronald

Was upgraded to ocean view room. Good service in the rooftop bar. Front desk was able to get me a day room for my late flight.

Leisure Self

10/10

Exceptional

13 Oct 2025

Jose

Great staff

Self

10/10

Exceptional

11 Oct 2025

Briahnna

Nice hotel,

10/10

Exceptional

30 Sep 2025

Francisco

The property is on the beach. We had an ocean front room with balcony and it was fabulous. Special kudos to the Staff. They were wonderful. Dedicated and friendly. We always felt taken care of.

Leisure Partner

8/10

Excellent

29 Sep 2025

Lauren

Porto bay was lovely, staff were all very nice and friendly.

Friends_and_family Friends

10/10

Exceptional

27 Sep 2025

Edward

Good stay

10/10

Exceptional

26 Sep 2025

Larry

Great staff. Dining was excellent. Beautiful beach.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Mason

The phone in our room never worked even after letting the front desk know about it twice and one of the dim lights in the bathroom flickered often, but the vibe was immaculate. Definitely worth it.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Alan

Porto bay was a convenient, modern hotel situated in the centre of coco cabana beach. Views from our room were amazing. Thought the breakfast was good though never been locked in before after the 1030 deadline. The breakfast room was small considering the size of the hotel and 2 lifts are simply not enough for a 20 floor hotel. Apart from this the hotel great, staff at the roof top bar and reception were exceptional.

Partner

6/10

Pleasant

12 Sep 2025

nikos

Humidity in the room was crazy. No heat in the room. No ventilation in the bathroom.The bathroom window curtain was basically see through meaning when showering you are clearly visible from the building across. Room service quality was definitely below par and that is when you could actually get through to them since mostly you would call and nobody would answer or would forget the order. In general it is a not ok hotel for a 4 star rating. It is a two star with a pool, a lobby and really beautiful views due to location.

Leisure

10/10

Exceptional

05 Sep 2025

Samantha

My husband and I stayed here for 5 days and it was one of our favorite stays. We really enjoyed the rooftop lounge area, very beautiful view of copacabana and the staff is so nice and attentive. Our room was spacious and clean. We would stay here again!

Leisure Partner

10/10

Exceptional

02 Sep 2025

Marcin

Great staff , great location, awesome views

Leisure Family

10/10

Exceptional

28 Aug 2025

Tamzin

Good property, amazing location, staff very friendly and welcoming. Would recommend.

Leisure Friends

10/10

Exceptional

28 Aug 2025

Angela Empoke

Such an amazing experience at PortoBay, considering it was my first time in Brazil. The staff were amazing and attentive at all times, they made sure that myself and my party were comfortable at every stage of the stay. Great location - literally across from the beach and easily walkable or communicable by taxi (short distance) to wherever you need to get to. Will definitely be coming back to PortoBay the next time I am in Brazil, and might check out some of their other locations too !

Leisure Friends

10/10

Exceptional

26 Aug 2025

Jeanie

The front desk staff and security were extremely kind and helpful. Be careful and aware as you walk around outside — the beach itself is pretty safe but always remain vigilant!

Leisure Partner

10/10

Exceptional

24 Aug 2025

Kenan

It was wonderful thanks!

Business_and_leisure Self

10/10

Exceptional

20 Aug 2025

RAYMOND

Great property and staff. Only downside is elevator waits

Leisure Partner

8/10

Excellent

08 Aug 2025

Verified traveler

Good hotel in Copacabana

Good location and staff were friendly. Nice rooftop bar. Room had a strong smell - like a strong scented air freshener covering up a bad smell. Had to keep balcony door open.

Self

10/10

Exceptional

06 Aug 2025

Roberto Eloy

The staff was amazing and so attentive, I had a great experience and will be back soon. Highly recommend

Leisure Partner

8/10

Excellent

03 Aug 2025

larry

Liked it.

8/10

Excellent

02 Aug 2025

Lori

I took a star away and really should have taken 2 away, because I was forced to stay in a room where the sink was clearly broke. I complained 5 times about it and nothing was fixed until the 4th day of my stay. The bathroom smelled like sewage because of it! I also mentioned that I didn’t have a do not disturb sign and nobody brought one to my room. That resulted in me being woken up 3 times in one day. I stayed here before in 2023 and it was great. This time left me looking for a different hotel for when I come back to Rio unless this property refunds some of my money back!

Leisure Self

8/10

Excellent

29 Jul 2025

Angela

The hotel is in a good location right on the beach at Posto 2. You have wonderful views of the entire Copa Cabana. Generally, the staff is very helpful and responsive. The restaurant is nice and the food is good. All well worth it and very competitive.

We hit a bit of a snag on checkout. We were told about the transportation options to the airport using the hotel limo and that they are the way way they are and if we don't like them we are free to take a taxi. That was not helpful and borderline rude.

Leisure Self

10/10

Exceptional

02 Jul 2025

Christian

Lovely hotel, beautifully decorated. The location was great to explore all Rio has to offer. Staff was friendly and the breakfast yummy!

10/10

Exceptional

01 Jul 2025

WING KIN

right at Copacabana beach, beautiful beach view, convenient, near metro station
staff was helpful
room was tidy and clean

Leisure Self

10/10

Exceptional

28 Jun 2025

Luis

Overall, this is a very nice property with excellent staff attention.

Leisure Partner

8/10

Excellent

24 Jun 2025

Christy

Very friendly staff!

10/10

Exceptional

14 Jun 2025

Eduardo

Great service and location.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Sheka

The staff was amazing! They were always

Leisure Partner

6/10

Pleasant

09 Jun 2025

Linh

Convenient location and great view of Copacabana beach.

The hotel could use updating and have more friendly staff. We booked a suite but the room was less than luxurious. The bathroom fixtures were worn down, the bathroom had mildew, bathroom sink clogged, bathrobe had stain, provided old towels that could be used as a rag. They charged 10 Brazilian Reals for
Nespresso coffee pods while it was free at the PortoBay in São Paulo and other hotels. Overall, convenient location but the experience was not worth the price we paid for a 5-star suite.

Leisure Partner

10/10

Exceptional

07 Jun 2025

Iyonnah

I had a great experience here!!! Had a nice room across from the beach the people are so friendly here

10/10

Exceptional

04 Jun 2025

Mauricio

Wonderfully hotel

Great location. Nice beds. Great and helpful staff. The stay was as high as wonderfully Rio.

Friends_and_family Family

10/10

Exceptional

03 Jun 2025

Donte

Very nice :)

Leisure Self

10/10

Exceptional

02 Jun 2025

TANUS

The staff was great since the check in. Great location, lovely view from the Pool and the restaurant. We really liked the Pool area with view of Copacabana beach, the Christ and Sugarloaf.
They also offered chair and umbrellas for free on the beach with a team taking care of you there.
Lovely hotel, would stay again

Leisure Partner

10/10

Exceptional

26 May 2025

Selam

Very desirable Area.
Clean and Respectful Staff.
Would Recommend and Revisit in the future.

Leisure Friends

8/10

Excellent

25 May 2025

Yorvis

Best views

Hotel is well located, personnel is friendly and courteous, very professional and warm. Hotel looks really new outside, now the rooms look dated. Also, why no coffee on the room?. Only tea Give coffee to you guess

Partner

10/10

Exceptional

20 May 2025

sara

Location and the views are amazing

Leisure Partner

10/10

Exceptional

19 May 2025

Rebecca

Wonderful 8 day stay

We stayed for 8 days in one of the suites. It was fantastic for the entire experience. All of the staff were helpful and friendly, we had massages in the spa, and drinks and food on the rooftop. Our room was beautiful and the cleaners kept it in perfect condition. Very happy with our stay and would come back if we are in Rio!

Partner

4/10

Poor

13 May 2025

Juan

Didn’t match expectations… I stayed in 12th flor and still felt odor of smoke and food from the 5th floor restaurant. Regarding the room… it needs to be renewed… wear in every part of it…

Business Self

8/10

Excellent

28 Apr 2025

Pregalathan

Good location , great views, stuff in lobby was very helpfull but cleaning stuff need to be more through about cleaning , our room wasnt swept or vacuumed , from before we checked in ,and wasnt swept during our stay either.

Friends_and_family Friends

8/10

Excellent

21 Apr 2025

Andras

Staff was excellent, rooftop bar and pool were nice, but the tiles at the pool was very slippery and many guest had problem with it.
We checked-in an average room where the AC was not that great and the shower and the bathtub was clogged, but the hotel fixed it and gave us an upgrade, so we stayed in a suite for the last 2 nights, which was very nice.

Leisure Family

10/10

Exceptional

18 Apr 2025

Trevor

Amazing property with great views and the staff deserves the most praise with how helpful they are . Anything I needed they were there. They speak Portuguese, Spanish & English which is a plus. I can’t thank you enough for the experience

Leisure Family

10/10

Exceptional

17 Apr 2025

Tyrone

Perfect

8/10

Excellent

17 Apr 2025

Vinodkumar MJ

It was a nice property but the AC seemd to keep it too cold. Otherwise good.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Gordon

Superb Beach across from hotel w/ beach service

Leisure Partner

10/10

Exceptional

14 Apr 2025

Frankie

Rooftop is amazing. The staff are so friendly. Miguel on the rooftop was very welcoming. Great location clean. Only area of improvement was the aircon was very loud so had to shut it off at night.

Partner

10/10

Exceptional

13 Apr 2025

Lorna

The air conditioning in the room was on full blast and when turned off this causes damp in the rooms. The hotel should consider keeping all rooms at a temperature of about 21C to prevent problems with damp from the air conditioning units given the rooms are west facing and do not get much sunlight..this may be different for sea view rooms which would likely get more direct sunlight right through the day.

2/10

Poor

12 Apr 2025

Zein

We had a terrible experience at this hotel. The AC in our room was not working as blasting as low as 16 degrees C. We spoke with the front staff in order to address it but had to do so multiple times during our stay and the issue was not resolved until the last day of our trip. My friend actually go sick during the trip. Overall, it is conveniently located but for the cost, it is an old hotel and I expected better cleanliness and service- would recommend staying aT another place in the area.

8/10

Excellent

11 Apr 2025

Lisa

A great beachfront hotel, in a good location. We felt safe in the hotel was nicely kept service was mostly very friendly.

Partner

10/10

Exceptional

05 Apr 2025

Kim

Lovely time. I will be back

Leisure Friends

8/10

Excellent

04 Apr 2025

Edward

PortoBay Rio De Jeneiro - Great Stay

The staff is friendly, professional and were very helpful with recommendations for sight seeing, food and entertainment.

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

Luis

Amazing

Leisure Partner

10/10

Exceptional

31 Mar 2025

Thierry

We got there early morning, champagne welcome. Sascha at the desk said he would get us to our room early and he did. The breakfast is fantastic, fruits, cold cuts, eggs, yogurt, bacon, multiple breads including GF, fresh juices etc R$99 (about $17).A few of the staff speak english and go the extra yard to help you with any needs you might have whether it's making a reservation for an event at The Roxy or simply suggestions on how to get around. Thank you to Iris and Joseph from the wait sraff. The pool on the 20th floor is a little small (not built for laps) but great for a dips when laying out in the sun. The bartender is also wonderful and attentive. Drinks, wine room service and in room snacks are very affordable and wont break the bank.

Leisure Partner

10/10

Exceptional

30 Mar 2025

Firouz

ideal location facing Copacabana beach and great view from the rood terrace and the restaurant

Leisure Family

10/10

Exceptional

26 Mar 2025

Bertha

Everything

Leisure Family

10/10

Exceptional

22 Mar 2025

Lee Ann

Great area! Excellent service and staff.

Leisure Partner

10/10

Exceptional

20 Mar 2025

Manuel

Second time staying in there everything was amazing, only thing I didn't like they had a event at pool during my stay, was planning use the pool after my tired day but by 5-6pm was a Brazilian sweet sixteen party, but everything else was perfect

Leisure

10/10

Exceptional

19 Mar 2025

Blondine

PortoBay was such a wonderful experience. I would absolutely stay there again. Staff was 10/10. Room were nicely cleaned and location was prime!

Leisure Family

8/10

Excellent

18 Mar 2025

Yuny

Hotel was fine, but is vetter to stay at Ipanema area or Leblon

Leisure Friends

10/10

Exceptional

16 Mar 2025

Gerardo

Great experience

10/10

Exceptional

12 Mar 2025

Christian

Very nice

Leisure Family

6/10

Pleasant

10 Mar 2025

Leslie

Just ok

10/10

Exceptional

08 Mar 2025

Timothy

Great location and enjoyed the balcony we had with our room type, overlooking Copacabana Beach. Staff at Portobay are excellent!

Leisure Partner

10/10

Exceptional

05 Mar 2025

Penelope

A short but wonderful stay!

The hotel was very comfortable and we were lucky to have a large airy room with large bathroom. The air-conditioning was wonderful, especially as the temperature outside was blisteringly hot!

The room was, in the main, very clean, but the floor could have done with a better sweep and there was a small overflow from the shower to the bathroom floor - small things which did not detract from our stay.

I have to mention the buffet breakfast - it was absolutely delicious and the view of Copacabana Beach from the breakfast room was amazing too.

Friends_and_family Family

10/10

Exceptional

26 Feb 2025

Daniel

Well located hotel

Leisure Partner