Name: PortoBay Rio de Janeiro
Address: Avenida Atlantica, 1500, Rio De Janeiro, 22020-020, BR

4/10

Poor

22 Jul 2026

Jackelyn

Stayed in 2 different rooms, both had mold.
With 2 elevators we still had long wait times get on to get to our room. The sinks drains worked slow. Overall rooms look nice and sheets were clean. Havaianas for every guest was included in each room which was a nice touch. Very much needed for the showers since that’s where mold was. Overall was a good stay aside from the mold and random smell of dirty water (the 1st room).

Partner

10/10

Exceptional

16 Jul 2026

Sunny

As per previous comments

Partner

10/10

Exceptional

16 Jul 2026

Sunny

Our stay at PortoBay was absolutely fantastic from start to finish. The hotel is beautiful, the rooms were comfortable, the facilities were excellent, and the location couldn’t have been better.

A huge shout-out to Alice, Alex and Daniel, and beach boys Caio and Isiah- who truly made our stay so special. They were incredibly welcoming, friendly and always went above and beyond to make sure we had everything we needed. Their genuine kindness, professionalism and attention to detail made us feel so well looked after, and they are a real credit to the hotel.

Every member of staff we met was warm and helpful, and the service throughout our stay was exceptional. We would happily recommend PortoBay to anyone visiting Rio de Janeiro and can’t wait to return.

Thank you again for making our trip so memorable!

Partner

10/10

Exceptional

14 Jul 2026

Tomi

wonderful!

10/10

Exceptional

12 Jul 2026

Thomas

Amazing Hotel completely faultless and perfect location.

Partner

10/10

Exceptional

11 Jul 2026

Gabriela Alexandra Tellez

The hotel is pretty, comfortable and clean. I was nervous when I booked because of other reviews but glad I picked Porto Bay. I didn’t have any issues with the water/shower/ toilet at all.
The staff is AMAZING! They were all so nice, kind and helpful.
It’s close to everything and you feel very safe because they have security outside the hotel.
The food is DELICIOUS!!!! Lunch and dinner, everything was 10/10 my suggestion is to improve the breakfast menu/buffet since having the same food for breakfast everyday is not ideal and some mornings I had to eat out for breakfast since I got bored of the same options. I was able to get omelette made for me at my request so they are very helpful :)
Suggestions:
-Have a heater on the pool, water could be really cold and other hotels in the area have a heater.
-Better chairs at the beach, the ones you have are not comfortable and such a nice hotel deserves better chairs
-Add items on the breakfast menu/buffet, don’t serve the same everyday
Other than that I would be back for sure to this place!!! And I already recommended to friends a family!
Book this one! You won’t regret :)

Self

10/10

Exceptional

06 Jul 2026

Teresa

Amazing hotel, in the perfect location with everything you need. We loved the pool deck especially!

Friends

10/10

Exceptional

03 Jul 2026

Abelardo

We loved our stay at Porto Bay. It’s so close to the the beach and having chairs available was a great plus. They have a very nice pool and bar area overlooking Copa Cabana.

Partner

10/10

Exceptional

02 Jul 2026

Brandy

So everything was amazing with amazing staff. The only complaint I have is the breakfast was terrible. Even the juice was watered down. I stayed at another hotel that the breakfast was amazing.

Self

6/10

Pleasant

01 Jul 2026

Wyatt

Pool, views, gym, sauna, and overall vibe of the hotel is amazing. Right on Copacabana beach, amazingly convenient location. However, when we stayed there was ongoing construction going on; loud hammering, drilling, nonstop from early morning into the late evening. Would return and give 5 stars if/when that is finished. Also had a few issues with check out and room charges being messed up/confusion from the front desk worker. The manager was able to fix everything and comp us for one night, but be warned on construction.

Partner

10/10

Exceptional

30 Jun 2026

Armando

The hotel has a great location. The elevator is too small. The hallways smell like Dirty The Room size Are Very Good. The view is excellent. The shower wooow!

Family_with_children

10/10

Exceptional

27 Jun 2026

Rem

The room was cleaned daily, buffet breakfast was good, and the staff was friendly, attentive, also communicated well in English with me and and overall the experience was great! The sun loungers to the pool was great to the view from the rooftop was amazing! I would definitely be back!!!

Self

10/10

Exceptional

27 Jun 2026

Juliana

Staff were very hospitable and the pool area had a nice view of the copacabana beach

Friends

10/10

Exceptional

20 Jun 2026

Carol

Friendly staff, Good food at restaurant and very reasonably priced. Great location, I felt safe. No issues whatsoever. First time in Rio, would definitely stay here again. 10/10 would recommend

Partner

8/10

Excellent

15 Jun 2026

Vicki

Nice hotel, pleasant helpful staff at check in. Comfy bed, good breakfast, nice pool area with great views. My only issue was the windows in our room were so dirty it ruined the amazing view, which was the rooms selling point.

Partner

10/10

Exceptional

11 Jun 2026

Robert

We stayed at PortoBay for a 6 nights and it was super. Nothing to fault. Staff were very helpful and friendly. Rooftop pool was beautiful, clean and amazing views. Would stay again!

Partner

10/10

Exceptional

10 Jun 2026

Lara

Great location excellent view

Partner

10/10

Exceptional

01 Jun 2026

DIANA M

Wonderful room. Comfortable bed, gorgeous view, good breakfast.

Friends_and_family Friends

6/10

Pleasant

28 May 2026

Jessica

I will start by saying the hotel was in a great location. Being right there on Ipanema beach and just steps away from the beach. It was located near many restaurants and local stores. The staff were welcoming and all were very helpful throughout my stay, making me feel like I was on vacation. However, I have stayed at many hotels and the amount of money I spent on the Lux Vista Mar Panoramico was not worth it. The room had this weird smell. It smelled like urine. The room was very outdated. The only thing good about the room was the view. Also, there was construction going on so from bright and early every morning on my vacation, I could hear banging and knocking. The walls are very thin, you can hear people talking on the beach, playing music all night and the room is on the 15th floor. So let’s just say, I barely got any good sleep. There wasn’t an iron in the room, waited an hour to get one and when I did get one, it was broken, the water poured right out. There was a used towel in the bathroom when I first arrived. The elevators took a very long time to come and the breakfast options were limited. I couldn’t wait to leave that hotel. I wouldn’t stay here again.

Self

6/10

Pleasant

25 May 2026

Matthias

Room had.an amazing but was ready when checked in 3:20 pm . They then put letter under door asking you to checkout before checkout time
.
Would.avoid in future for this reason

Self

10/10

Exceptional

22 May 2026

Israel

Overall the experience was great. Amazing staff, good accommodations, fantastic breakfast. Love it. 2 thumbs 👍 👍up.

Partner

10/10

Exceptional

18 May 2026

Baylee

Very nice resort in a good location. The beach staff was very friendly and helpful!

Family

8/10

Excellent

11 May 2026

Sarah

Our check in was great, we arrived later in the day and our room was ready upon arrival. The front desk staff was very friendly :) the location of the property and the amenities were great! we had drinks on the roof in the evening and the view was beautiful overlooking the beach. the section of the beach used by the hotel was really nice to have and it was easy to get drinks. you could also leave your bags at the cabana with the attendants so you can go in the ocean. I would recommend this hotel!

the only downside to our stay was that our room did have a musty smell most likely coming from the AC. The balcony door was nice to have so we could open for fresh air but it did not mask the smell. The hotel was full so there was no other room to switch to and I did call to the front desk both days we were there to see if they could bring an air freshener and have the unit looked at but i dont believe anything was done. hopefully it can be fixed for the next guests :)

Friends_and_family Friends

10/10

Exceptional

09 May 2026

Charles L

Great hotel across the street from Copacabano beach. Nice view from our room. The rooftop pool and barwas great.

10/10

Exceptional

02 May 2026

Gico

The room I chose had a wonderful wide view of copacabana beach where I could see the set up for the Shakira concert. Room service and staff were excellent and the rooftop was amazing to lie in the sun!!!

Self

10/10

Exceptional

01 May 2026

Nelson

Excelente en todo , frente a la playa ,

Friends_and_family Friends

10/10

Exceptional

28 Apr 2026

Gina

It will be nice if it has free continental breakfast.

Friends

10/10

Exceptional

20 Apr 2026

Kirsten-Michele

Porto Bay Rio is such a beautiful hotel. We booked the panoramic window room and the view is hard to beat. From the sunrises to the sunsets, and even the twinkling lights at night, the view was incredible. We could even see the Christ the redeemer statue from the hotel. The staff were very kind and accommodating. The hotel is also very clean. It’s in a great location with so many places to eat or things to do. It’s right across the street from the beach, which was definitely a plus! They also have an extremely wide variety of food and drinks every day for breakfast. Literally so much to choose from! We’ll be back here for sure!

Partner

6/10

Pleasant

17 Apr 2026

Melissa

Yeah it was okay the patio furniture was a bit outdated. The views were beautiful

Friends

8/10

Excellent

17 Apr 2026

Yu

Was Ok

Partner

10/10

Exceptional

14 Apr 2026

youseff

Best breakfast ! Very very fresh , wait staff pros

10/10

Exceptional

10 Apr 2026

Natalie

Really friendly and helpful staff, great location,

10/10

Exceptional

07 Apr 2026

John

Our stay at the property was very good. Very happy with the service and the room. We had a balcony and a partial view of beach.

Partner

10/10

Exceptional

06 Apr 2026

Gaye Marie

I had a great experience there close to everything. The elevators could be improved that is all I have to say

Self

10/10

Exceptional

03 Apr 2026

Maya

Breakfast was amazing, views were incredibly, staff were delightful. 10/10 experience, would stay again!!!

Friends

10/10

Exceptional

28 Mar 2026

Janie

This property was a great place to stay and location to the beach. The staff was very helpful and courteous. I'd defiantly stay again.

Family

10/10

Exceptional

26 Mar 2026

Gavin

Fantastic location and beach staff super friendly and helpful

Family

10/10

Exceptional

24 Mar 2026

Kenyanna

Location was great, safe, near tourist areas within a 10-15min drive. The staff is nothing short of amazing. They took care of all our needs and made sure

8/10

Excellent

20 Mar 2026

Tracy

Staff are fantastic and rooftop bar is very nice

Partner

10/10

Exceptional

16 Mar 2026

Philip

An unassuming hotel from the outside and lobby area, but great location, very comfortable rooms and a great rooftop even though the pool is small and shallow. Breakfast and overall service also very good.

Self

10/10

Exceptional

07 Mar 2026

Jessica

Staff was amazing and beach service was great. Enjoyed the rooftop pool area to relax and hang out with friends.

Friends

8/10

Excellent

06 Mar 2026

Michael

Yes

10/10

Exceptional

03 Mar 2026

Shinia

The staff was very accommodating! Highly recommended. Great location, best to book tours/excursions directly with the hotel. Great pricing

Partner

10/10

Exceptional

28 Feb 2026

Eli

Staff, location, breakfast

2/10

Poor

27 Feb 2026

Abi

Friendly staff

10/10

Exceptional

26 Feb 2026

Nora

The oceanfront 14th floor room was amazing and was the perfect view! The amenities -- breakfast and rooftop pool -- were lovely! Bed was very comfortable and room was modern.

Self

10/10

Exceptional

26 Feb 2026

Nora

The room I had on the 14th floor was amazing and had the quintessential view of Copacabana beach! The included breakfast and amenities were wonderful.

Self

10/10

Exceptional

15 Feb 2026

David

Nice hotel. Staff were helpful and kind. Room was clean. Prices were reasonable for Spa. Massage was excellent.
I stayed during Carnival. Nice location

10/10

Exceptional

15 Feb 2026

Chaimae

Top!

8/10

Excellent

09 Feb 2026

Tracey

The staff were very helpful and friendly - even when we arrived at 1am. The room was clean and comfortable, however after a long flight, our sleep was not the best as we could hear a family next to us slamming their door constantly and then eating breakfast (plates and cutlery banging) through the walls. The elevators were also quite small and slow.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Hector

The hotel was clean and located perfectly by the beach. Multiple dining locations in the area plus shopping markets. The staff was helpful and friendly especially at the rooftop bar.

Leisure Partner

8/10

Excellent

29 Jan 2026

roger

Very good hotel. However we had a side view balcony room which was oddly arranged. Big comfy bed but only one side table and lamp!! Would have been Excellent if room was better.. Great position on Copacabana beach with allocated space on the beach. Good lobby area. Breakfast excellent. Poolbar on the 20th floor great.

10/10

Exceptional

29 Jan 2026

janet

Excellent staff great Amenities fantastic location

Partner

10/10

Exceptional

22 Jan 2026

janet

Excellent staff , clean room , excellent breakfast

Partner

10/10

Exceptional

21 Jan 2026

Frank

Yes

Partner

10/10

Exceptional

20 Jan 2026

Dahmahlee

I want to take the time to say thank you to the entire staff of PortoBay RJ. Alison did my check-in and was stellar, his colleague Alice who helped me with tiny issues that came up with our room (2) and gave me suggestions for hair products, we could not have asked for a kinder staff. The few small issues we had were immediately resolved and when we forgot cutlery after having to get food later in the night they team did not hesitate.Thank you to the entire team for making our stay peaceful and pleasant.

Partner

10/10

Exceptional

13 Jan 2026

Bradley

A great hotel with excellent views of Copacabana.
Very spacious rooftop pool and bar.
Great breakfast.

Leisure Self

2/10

Poor

09 Jan 2026

Kiera

When you get a chance, send this to the Expedia support:

Dear [Hotel Manager’s Name],

I am writing to formally request a full refund for the stay my friends and I experienced at PortoBay in Rio de Janeiro over the New Year holiday. Our visit, intended as a celebratory occasion, was severely disrupted by a series of unacceptable incidents and a lack of timely response from hotel staff.

On New Year’s Eve, we encountered a severe leak in our bathroom that resulted in water damage to our personal belongings, including my hair styling tools, which were ruined. More alarmingly, the slippery conditions caused one of my friends to slip and suffer a cut, resulting in visible blood on the wall and requiring immediate attention.

Despite our urgent call to the front desk, it took approximately 45 minutes for hotel staff to respond. A maintenance worker then spent over an hour in our bathroom addressing the issue, which made it impossible for us to prepare for the New Year’s Eve dinner event at the Copacabana Palace—an event for which we had purchased tickets costing $1,200 USD each. Missing this event completely ruined our New Year’s celebration.

We were assured at the time that management would contact us promptly to resolve these issues. However, as of today, January 9th, we have received no communication whatsoever. In addition to the disruption and property damage, the room developed a strong mildew and mold smell due to the leak, creating an unpleasant and unhealthy environment

10/10

Exceptional

07 Jan 2026

Leo

Everything was perfect.

Leisure Family

8/10

Excellent

30 Dec 2025

Parisa

Helpful and friendly staff. Good breakfast. Clean rooms. The only issue was that there was mold in our room’s bathroom.

8/10

Excellent

30 Dec 2025

CELITA

Nice breakfast but R$180,00 per person was too much for me .I just need a latte and fruit.

Partner

8/10

Excellent

28 Dec 2025

Sumana

Staff was helpful.. room was clean although a bit small. Room was too hot

10/10

Exceptional

28 Dec 2025

Elena

Excellent stay. The staff was very helpful, the breakafast and the rooftop views amazing. Would stay here again.

10/10

Exceptional

24 Dec 2025

Sindy

Great hotel with a wonderful position and lovely rooftop pool

Leisure Partner

10/10

Exceptional

22 Dec 2025

Josue

The staff is amazing! They make sure you have an amazing stay! I highly recommend this hotel!

10/10

Exceptional

22 Dec 2025

Christiana

Don't hesitate to stay here. Excellent staff, mouthwatering breakfast (including overnight oats!), nice room, good facilities, great rooftop pool. The only negative—which the hotel can't control—is the noise level, which in high season can be unpleasant. Bring earplugs.

Leisure Family

10/10

Exceptional

20 Dec 2025

Syed Sajjad

Hotel location, service, amenities and staff - everything is great

10/10

Exceptional

19 Dec 2025

Michael

Amazing service. The view from our room was incredible. Close to everything

Leisure Family_with_children

10/10

Exceptional

18 Dec 2025

Rodney

Yes.
We had no problems at all. Coming back soon no question.

Leisure Partner

8/10

Excellent

14 Dec 2025

Jamal

Staff was courteous and extremely helpful.

Leisure Self

10/10

Exceptional

27 Nov 2025

Christopher David

Very helpful staff with a nice room and rooftop bar

Leisure Self

10/10

Exceptional

02 Nov 2025

KHURSHID

Sink was clogged, hand shower loose, small fridge was not working, replaced , overall very satisfied

Leisure Family

10/10

Exceptional

28 Oct 2025

Deira

We had an amazing view from our rooms. The staff was beyond excellent and helpful. We hope to visit again very soon. Thanks for the great memories Rio ☺️

Leisure Family

10/10

Exceptional

21 Oct 2025

Frances

I loved my room. It was an actual beach and sea view I could enjoy from my bed with the floor to ceiling windows compared to some of the other hotels I tried on the beach. The breakfast was another highlight. The champagne was a lovely surprise. The staff were very nice and friendly as well. The welcome drink was a nice touch too.

Leisure Self

10/10

Exceptional

21 Oct 2025

Yaquelin Aguila

The best hotel in Copacabana

Leisure

8/10

Excellent

18 Oct 2025

Nadia

We were given a corner room with a great view of the beach. The staff were very friendly and helpful, particularly on the front desk and the gentlemen greeting us from the taxi

Partner

10/10

Exceptional

13 Oct 2025

Ronald

Was upgraded to ocean view room. Good service in the rooftop bar. Front desk was able to get me a day room for my late flight.

Leisure Self

10/10

Exceptional

13 Oct 2025

Jose

Great staff

Self

10/10

Exceptional

11 Oct 2025

Briahnna

Nice hotel,

10/10

Exceptional

30 Sep 2025

Francisco

The property is on the beach. We had an ocean front room with balcony and it was fabulous. Special kudos to the Staff. They were wonderful. Dedicated and friendly. We always felt taken care of.

Leisure Partner

8/10

Excellent

29 Sep 2025

Lauren

Porto bay was lovely, staff were all very nice and friendly.

Friends_and_family Friends

10/10

Exceptional

27 Sep 2025

Edward

Good stay

10/10

Exceptional

26 Sep 2025

Larry

Great staff. Dining was excellent. Beautiful beach.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Mason

The phone in our room never worked even after letting the front desk know about it twice and one of the dim lights in the bathroom flickered often, but the vibe was immaculate. Definitely worth it.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Alan

Porto bay was a convenient, modern hotel situated in the centre of coco cabana beach. Views from our room were amazing. Thought the breakfast was good though never been locked in before after the 1030 deadline. The breakfast room was small considering the size of the hotel and 2 lifts are simply not enough for a 20 floor hotel. Apart from this the hotel great, staff at the roof top bar and reception were exceptional.

Partner

6/10

Pleasant

12 Sep 2025

nikos

Humidity in the room was crazy. No heat in the room. No ventilation in the bathroom.The bathroom window curtain was basically see through meaning when showering you are clearly visible from the building across. Room service quality was definitely below par and that is when you could actually get through to them since mostly you would call and nobody would answer or would forget the order. In general it is a not ok hotel for a 4 star rating. It is a two star with a pool, a lobby and really beautiful views due to location.

Leisure

10/10

Exceptional

05 Sep 2025

Samantha

My husband and I stayed here for 5 days and it was one of our favorite stays. We really enjoyed the rooftop lounge area, very beautiful view of copacabana and the staff is so nice and attentive. Our room was spacious and clean. We would stay here again!

Leisure Partner

10/10

Exceptional

02 Sep 2025

Marcin

Great staff , great location, awesome views

Leisure Family

10/10

Exceptional

28 Aug 2025

Tamzin

Good property, amazing location, staff very friendly and welcoming. Would recommend.

Leisure Friends

10/10

Exceptional

28 Aug 2025

Angela Empoke

Such an amazing experience at PortoBay, considering it was my first time in Brazil. The staff were amazing and attentive at all times, they made sure that myself and my party were comfortable at every stage of the stay. Great location - literally across from the beach and easily walkable or communicable by taxi (short distance) to wherever you need to get to. Will definitely be coming back to PortoBay the next time I am in Brazil, and might check out some of their other locations too !

Leisure Friends

10/10

Exceptional

26 Aug 2025

Jeanie

The front desk staff and security were extremely kind and helpful. Be careful and aware as you walk around outside — the beach itself is pretty safe but always remain vigilant!

Leisure Partner

10/10

Exceptional

24 Aug 2025

Kenan

It was wonderful thanks!

Business_and_leisure Self

10/10

Exceptional

20 Aug 2025

RAYMOND

Great property and staff. Only downside is elevator waits

Leisure Partner

8/10

Excellent

08 Aug 2025

Verified traveler

Good hotel in Copacabana

Good location and staff were friendly. Nice rooftop bar. Room had a strong smell - like a strong scented air freshener covering up a bad smell. Had to keep balcony door open.

Self

10/10

Exceptional

06 Aug 2025

Roberto Eloy

The staff was amazing and so attentive, I had a great experience and will be back soon. Highly recommend

Leisure Partner

8/10

Excellent

03 Aug 2025

larry

Liked it.

8/10

Excellent

02 Aug 2025

Lori

I took a star away and really should have taken 2 away, because I was forced to stay in a room where the sink was clearly broke. I complained 5 times about it and nothing was fixed until the 4th day of my stay. The bathroom smelled like sewage because of it! I also mentioned that I didn’t have a do not disturb sign and nobody brought one to my room. That resulted in me being woken up 3 times in one day. I stayed here before in 2023 and it was great. This time left me looking for a different hotel for when I come back to Rio unless this property refunds some of my money back!

Leisure Self

8/10

Excellent

29 Jul 2025

Angela

The hotel is in a good location right on the beach at Posto 2. You have wonderful views of the entire Copa Cabana. Generally, the staff is very helpful and responsive. The restaurant is nice and the food is good. All well worth it and very competitive.

We hit a bit of a snag on checkout. We were told about the transportation options to the airport using the hotel limo and that they are the way way they are and if we don't like them we are free to take a taxi. That was not helpful and borderline rude.

Leisure Self

10/10

Exceptional

02 Jul 2025

Christian

Lovely hotel, beautifully decorated. The location was great to explore all Rio has to offer. Staff was friendly and the breakfast yummy!

10/10

Exceptional

01 Jul 2025

WING KIN

right at Copacabana beach, beautiful beach view, convenient, near metro station
staff was helpful
room was tidy and clean

Leisure Self