Royal Rio Palace Hotel

Brazil , Rio de Janeiro
Rio de Janeiro, Rua Duvivier, 82 - Copacabana, 82
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100 reviews shown

8/10

Excellent

11 Jun 2026

Juan

El único pero es que la alberca no funcioona el agua caliente y no tiene jacuzzi.

Partner

8/10

Excellent

10 Jun 2026

Alberto

Everything was great about the hotel! Staff, room and service. Only thing missing from the hotel room was a iron. Clothes being packed all night from a flight need ironing but the hotel does off laundry and ironing service for a fee. Very close to train and beaches. Many restaurants in the area to choose from! Bartenders didnt speak English but everyone in the front desk did lol. 1 bartender gave my girl a coke with her drink for free while another Bartender charger her for it. Wifi service was 50/50. Going in and out at times. Most tour companies pick up from the hotel which made everything easy! Swimming pool was cool. I would suggest that they offer towels before entering the pool and more beach chairs for visitors who was to tan. Overall, I would book again

Partner

8/10

Excellent

08 Jun 2026

Noel E

The staff was extremely friendly and helpfully. Loved the location!

Friends

10/10

Exceptional

08 Jun 2026

Lisa

Staff was very friendly, helpful & kind! Rooms & hotel were immaculate! Very nice, would return & recommend! Close to beaches, stores, restaurants, etc.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Hangbo

All in all, It's good, but a bit noisy from the pipe in the restroom, especially at night after flushing from the topper floors

Family

6/10

Pleasant

03 Jun 2026

Oneil

The breakfast was good, lots of choices but the WiFi does not work in the rooms . The location is very central and close to a lot of things but they do not have a clothes iron. The staff said they offer ironing but only in the morning and I needed to iron my shirt at night so I had to go without. The rooms were clean but the bathrooms were a bit dated and had mold on some of the tiles .

Friends

10/10

Exceptional

02 Jun 2026

Anja Brenes

Great option in RJ

Family_with_children

10/10

Exceptional

01 Jun 2026

ALDO RUBEN

El desayuno inscreible, también daban toallas para la playa, un golazo total

Family

8/10

Excellent

30 May 2026

Freth

Buen desayuno

Partner

6/10

Pleasant

29 May 2026

Sofia

Need to be cleaned and more friendly

Family

8/10

Excellent

28 May 2026

Javier

En terminos generales la estadía estuvo bien, muy buena localizacion. El desayuno a pesar de tener mucha variedad no nos gustó, especialmente el café. Por otra parte el último día decidimos hacer check out temprano para poder desayunar en un restaurante cerca, nos pideron pagar por almacenar las maletas aún haciendo el check in temprano, y el caballero que nos atendió nos dijo sino de estan de acuerdo suban y guardenlas en su cuarto en tono hostil en presencia de dos niños pequeños. La asistencia con los tours muy buena.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Madison

Very nice, staff was helpful and attentive! Would definitely stay here again!

Friends

4/10

Poor

27 May 2026

Amarjot

I stayed at Rio Royal Palace Hotel for 5 nights during my trip to Rio. The price was reasonable considering I booked only a week in advance. Although check-in officially started at 2pm, after arriving early from an overnight bus from São Paulo I was offered early check-in with breakfast access at 9am for R$300 (£45). Expensive for a few extra hours, but appreciated after a long journey.

Breakfast was disappointing. There was variety, but the quality was poor and identical every day. I mostly stuck to fruit and cereal, although the mango juice was good.

My initial room was very dated and nowhere near the standard shown in the booking photos. WiFi was also a major issue — devices connected but there was no internet despite repeated assurances it would be fixed.

I was later moved to a newer room with a better view and working WiFi after speaking with a manager. The upgraded room was much better overall, although the internet remained slow and the bathroom taps made an extremely loud noise.

At checkout, I was charged for minibar water bottles I don’t believe I used, but I was rushing for a flight and couldn’t dispute it.

The location is convenient, around a 5-minute walk to Copacabana Beach, although traffic noise is noticeable unless you’re on a high floor.

Ratings:
Location 8/10,
Price 7/10,
Room 4/10 (8/10 upgraded),
Service 3/10,
Breakfast 3/10.

Overall, there are likely better hotels nearby for the same price.

Self

6/10

Pleasant

26 May 2026

Zablon

Very good location near the Copacabana Beach. The staff were ok but front desk are a bit unfriendly. The room is dark with small window and poor lighting. They charge for water and even for keeping your luggage after checking out.

Self

8/10

Excellent

24 May 2026

Mayra

When we arrived at Royal Palace close to 10 AM, the staff informed us that if we wanted early check-in, there would be an additional $60 charge. They also included breakfast, and our room was ready within about 30 minutes, which we appreciated.

The room itself was comfortable, although it did not have a view. I was a bit disappointed with the breakfast, as most of the hot food was cold and overly salty. However, the fruit selection was fresh and offered a good variety.

One thing I really liked about this hotel was the location. There were many convenient stores nearby, along with several good local restaurants within walking distance.

Friends_and_family Family

2/10

Poor

21 May 2026

AH FOON

Had a room with 2 small beds. One bed had a mattress that probably lost a few springs, by the head area. That bed was very small for an adult.
Room is small.
Staff was great.
Breakfast was excellent. The roling toaster need some fixing. Not hot enough.
Very noisy people talking loud and screaming loud till 4am. Clientele has no respect for others
Overall 3/10.
Not coming back.

Family

4/10

Poor

21 May 2026

Olatejumola

Breakfast was okay but rooms are very mouldy
Staff were quite unfriendly and not very helpful

Friends

8/10

Excellent

17 May 2026

Nayeli

Esta en una buena locación, cerca de la playa, cerca de todo, el desayuno buffet es delicioso!! Y tiene mucha variedad super rica, lo que deberian mejorar es ciertas cosas en los cuartos como los jabones y el shampoo

10/10

Exceptional

17 May 2026

Gabrielle

Prime location. Will be back.

Friends

6/10

Pleasant

12 May 2026

Ana

Clean room

Friends

10/10

Exceptional

12 May 2026

Atos Felipe

Good choice

Business

10/10

Exceptional

11 May 2026

Winda

The staff was very polite and helpful! Grade a service.

Friends_and_family Friends

6/10

Pleasant

11 May 2026

Leon

Breakfast was ok. Staff at the front were sort of nice, cleaners did not clean my room in the 3 nights we were there unless we asked. Our room was the 18th floor and bathroom smelled like sewage. Pool and views very nice. This hotel needs a lot of upkeep

Partner

8/10

Excellent

09 May 2026

Raysa

Hotel en Copacabana más cerca a el barrio de Leme .Relativamente cerca de Avenida Atlántica donde puede ir caminando hacia la playa de Copacabana muy fácil . El hotel ubicado en un barrio donde convives con residentes del área y turistas . Muy práctico al no tener carro todo queda relativamente cerca . El hotel en sí es algo anticuado se considera un 3 estrellas por lo que ofrece, necesita algo de renovación pues luce algo antiguo . Las habitaciones son bastante aceptable en cuanto a tamaño y calidad estaba algo espaciosa aunque los baños más pequeños de lo usual . Claro me imagino que varíen en cuanto lo que pagas en caso nuestro era una habitación standard doble . El desayuno es aceptable aunque todos los días ofrecen lo mismo .En cuanto a el personal son muy agradable y dispuesto ayudar en lo que necesites sobre todo los Botones . En si recomiendo este hotel a pesar de algunas cosas que se pueden mejorar ya que es un hotel que tiene una alta capacidad de turismo .Disfrutamos nuestra estancia y agradecemos a todos . We Love Rio es una de las ciudades más linda que he visto. Gracias a todos Brasil.

Partner

10/10

Exceptional

04 May 2026

Michael

Great selection at breakfast.

Partner

8/10

Excellent

04 May 2026

HERNAN

Great location and staff.

Family

10/10

Exceptional

02 May 2026

Leonardo

Breakfast, bar , clean room , good location

Family

6/10

Pleasant

28 Apr 2026

Alejandra

The location of the hotel is perfect as it’s walking distance to copacabana and a great central place to be when you want to branch out to the rest of the city. The hotel had breakfast included which was a nice touch and had a variety of options to choose from. The hotel also has a nice roof top for breaks in between the beach. Those are where the pros end. When we arrived the man at the front desk tried to charge us a full nights stay to check in early. This was apparently a negotiable price bc he knocked it down 100 rs when we said no to his 400rs price. The rooms had mold. We saw 2 roaches in the bathroom which I know are common in Brazil but I’ve been here a few times and this is the first time I’ve seen them in my room. Also the wifi did not work in our room at all. I don’t know if it was bc of the location of our room but it just wouldn’t work. We tried to ask for help. The front desk guy put it through on his Walkie but still 5 days without wifi. We could only connect in the lobby which the guy assured me should not be the case. I would not stay here again. I wouldn’t recommend to others unless it was on super sale. Next time I will just rent a local apt. It may not have amenities but I’m sure it would be better service and better wifi

Family

10/10

Exceptional

26 Apr 2026

Daniela

Please was clean and breakfast was good.

Friends

10/10

Exceptional

20 Apr 2026

Dylan

About two blocks away from the beach, felt very safe in the neighborhood. Great food options close by. Staff is very nice and helpful. Breakfast buffet had scrambled eggs different sausages and lots of fresh fruit and bread options. My only complaint is the scrambled eggs were very wet but overall great food at breakfast! Room was a little small but very clean and nice. Pool was so beautiful and they have a sauna and place to hangout on the roof with great views. I would definitely stay here again!

10/10

Exceptional

18 Apr 2026

Kearin

Beautiful place.

Partner

10/10

Exceptional

18 Apr 2026

Andrew

The gym equipment was terrible and not working. Had not been maintained

Friends

2/10

Poor

11 Apr 2026

Nathasha

Bed bugs do not stay here

Self

10/10

Exceptional

05 Apr 2026

Neil

Staff were friendly and helpful. the location is great. The breakfasts were awesome.

Partner

10/10

Exceptional

02 Apr 2026

Hesmaldin

great stay

6/10

Pleasant

02 Apr 2026

Hyunmyoung

Bed sheet was not clean, breakfast was ok. However the location was good.

2/10

Poor

02 Apr 2026

Tyrone

Great

8/10

Excellent

29 Mar 2026

Christian

Fresh breakfast, hotel service and stuff very friendly, actually excelent. And the Stuff support you for all your needs and is only 200 meters away from Copacabana Beach. On the Top of the Hotel a nice Bar and with a nice view over the city and beach. For sure we will came back to this Hotel.

Partner

10/10

Exceptional

28 Mar 2026

FERNANDO

wanderfull breakfast

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Batbarita

The bathroom smells terrible; the odor from the pipes permeates the entire room.

10/10

Exceptional

24 Mar 2026

Katalin

Nice breakfast, great selection of food

8/10

Excellent

20 Mar 2026

Jesus

This property on my staying workers working on the elevator, and the elevators need maintenance.

4/10

Poor

19 Mar 2026

Alexander

The hotel should be classified as a 3 stars. The elevators are constantly broken, breakfast is mediocre with the same food served everyday. Parts of the hotel requires maintenance

4/10

Poor

19 Mar 2026

Kyle Patrick

I honestly regret booking this hotel. From the moment I arrived, the experience was frustrating. The older man at reception was incredibly rude and dismissive, acting like basic customer service was too much to ask. The younger staff member at least acknowledged the issue, but did absolutely nothing to help—basically telling us we either had to pay for the hotel parking or go find somewhere else. So even when they knew it was wrong, they still forced us into it.

The elevator situation is a joke. I waited nearly 10 minutes for it multiple times—at that point, you’re honestly better off taking the stairs every single time.

One of the biggest problems was the false advertising. The website clearly suggests that parking is included, which is completely misleading. In reality, you’re expected to pay for street parking, not hotel parking. Even when this was pointed out, the older receptionist refused to take any responsibility or offer any kind of solution. Just denial and attitude.

Breakfast was another disappointment—exact same options every single day with zero variety. It got old fast.

The pool? Completely overcrowded, to the point where it’s not even enjoyable. And everything is overpriced for what you actually get.

The room itself was also nothing like the photos. Instead of anything remotely scenic, the view was just old buildings and other hotel rooms—definitely not what was advertised.

The ONLY positive part of this stay was the cleaning staff. The ladies were incred

Partner

6/10

Pleasant

10 Mar 2026

Carolina

The staff was very kind, attentive, and always willing to help. The hotel is also centrally located in Copacabana, which makes it convenient for exploring the area.

Unfortunately, the property itself feels old and poorly maintained. There is a noticeable lack of upkeep throughout the hotel, with peeling paint, loose furniture pieces, and even exposed cables coming out of the ceiling in the buffet area.

The breakfast buffet was also disappointing. Most of the food did not taste good, the eggs were cold and overcooked, and I even found hairs in my fruit, which was quite unpleasant.

Friends

8/10

Excellent

09 Mar 2026

Gabriel

Excellent breakfast!

2/10

Poor

08 Mar 2026

nelson

Service and communication are the most poor do i ever see and we travel a lot

Family

6/10

Pleasant

03 Mar 2026

Neha

Room was basic and clean but quite small. Reception staff were not very friendly or helpful . Pool was good. Spa staff were great and very accommodating !

4/10

Poor

03 Mar 2026

shalini

Reception staff ok but not overly helpful. I had sent money through for an upgrade but they claimed they did not receive it. Rooms ok but could do with update

Family

10/10

Exceptional

03 Mar 2026

Yesenia

The only problem I found in my room was the internet connection was terrible everything else was very good. Location was excellent walking distance to Copacabana beach and many restaurants.

Partner

6/10

Pleasant

25 Feb 2026

Isabeau

Room in okay condition. Pretty worn down. Staff was very friendly and helpful.

Partner

10/10

Exceptional

24 Feb 2026

Brandon

Exceptional staff!!! Every person there works hard. I loved my room as well. Buffet breakfast every day was great.

Self

8/10

Excellent

23 Feb 2026

Emily

Clean room. Nice staff. Elevators took forever. Pool was a little dirty. But good location. Slept well.

Friends

10/10

Exceptional

22 Feb 2026

Tremell

The room, and the pool I enjoyed the most… The bar tender at the roof top was the best..

8/10

Excellent

21 Feb 2026

Kattie

Everything was decent, nothing fancy but nice. I wish we had a long mirror outside of the bathroom

Friends

8/10

Excellent

19 Feb 2026

Juan Carlos

Location was perfect, property is clean and well maintained although a bit dated for the price.

Friends_and_family Friends

2/10

Poor

19 Feb 2026

Rasheen

Booked room and had to cancel due to family emergency…hotel never refunded my money nor did they answer my calls when i called. Definitely won’t be using them again

10/10

Exceptional

14 Feb 2026

Joseph

Great location, close to Copacabana beach. Helpful in arranging transport to Carnival.

10/10

Exceptional

06 Feb 2026

Enock

Great customer services, room was clean. Everyone was friendly, ready to answer your questions. Everything was on point.

Leisure Self

6/10

Pleasant

05 Feb 2026

Angel

Room was.OK . There was a.leak in the bathroom and they never showed to fix the safe. Bell hop and cleaning lady very attentive so two the counter guys, but the rest of the counter guys were not rude but appear very uninterested on their jobs. The location was good and the free breakfast was excellent. As for the Copacabana beach it was much cleaner and welcoming that the one on Ipanema. Uber taxis were very reasonable.

Leisure Partner

2/10

Poor

30 Jan 2026

Christopher

Do not stay here. This hotel is in poor condition and the staff is unprofessional

Leisure Partner

8/10

Excellent

29 Jan 2026

Melissa

Clean rooms
Excellent buffet breakfast
Kind staff and very helpful

Leisure Partner

2/10

Poor

20 Jan 2026

Leonardo

Me quedé 5 noches y solo una vez hicieron el servicio al cuarto, cuando les pedí trallas limpias y jabón a la muchacha de la limpieza se moloesto.
Los muchachos del valet te cobran 30 reales por llamar al taxi, lo aumentan en la tarifa del taxi.se avuzan del turista

Business_and_leisure Family

8/10

Excellent

19 Jan 2026

Daniela

The hotel is more beautiful in pictures that in the reality. The building needs maintenance. The service is ok, but you can easy see that the people don not try to give more than what they have to do.

Leisure Friends

6/10

Pleasant

09 Jan 2026

Emily

The hotel location is fantastic - just a short walk away from Copacabana beach. However, the building could be better maintained. Our bed was clean and orderly but the room showed definite signs of wear and there was mold on the bathroom ceiling.

Leisure Partner

6/10

Pleasant

04 Jan 2026

Carleene

The room was dated but clean. Not enough bath towels and no face towels given, even after repeatedly asking.

Friends_and_family Family

2/10

Poor

04 Jan 2026

Eddie

I do not recommend this hotel at all, it is very old, outdated, staff is very rude, unprofessional, no amenities other than towel, breakfast option really bad, the around areas is really dirty, very busy traffic not a lot of good options where to eat. DO NOT GO BASED ON THR PICTUES IT DOES NOT COMPARE.

Leisure

8/10

Excellent

03 Jan 2026

Ben

Room was adequate, had the basic amenities. Nothing special. But the rooftop pool was very nice. All staff friendly and great services. Breakfast was very good, a lot to choose from. Dinner was adequate but for the money you pay is decent.

Leisure Self

10/10

Exceptional

31 Dec 2025

Zackery

Everything was great !

10/10

Exceptional

30 Dec 2025

Lisbeth

good

Leisure Family

10/10

Exceptional

22 Dec 2025

Rosiane

My daughter and I stayed 14 nights, we loved it, close to everything, we will definitely be back.

Business_and_leisure Family

10/10

Exceptional

13 Dec 2025

Maricela

Excellent staff, very helpful and breakfast was delicious!

Leisure Friends

10/10

Exceptional

01 Dec 2025

pablo gonzalo

Increíble todo

10/10

Exceptional

30 Nov 2025

Dan

Great hotel

10/10

Exceptional

24 Nov 2025

Karla

Very nice staff ! Loved the pool

Leisure Friends

10/10

Exceptional

24 Nov 2025

MARI-ANN

The rooftop bar has the BEST mojitos we’ve ever had. The front staff was the BEST, they remembered our names, always greeted us with a smile and were always willing to help and answer our questions. The rooms are basic but perfect for the travelers who are there to enjoy being out walking and enjoying the city and just coming back “home” to a safe and comfortable hotel. The location is prime and only a 4 minute walk to the beach! I highly recommend this hotel - we will surely be back again!

Leisure Friends

2/10

Poor

18 Nov 2025

Maria Jose

This was the worst stay in many years. The rooms smelled horrible, the WiFi did not work properly, the safe in my room was damaged. It is a very dated hotel, and the pictures seem a bit misleading. I had to book another hotel for this stay. Would not recommend this hotel to anyone.

Leisure Self

4/10

Poor

17 Nov 2025

Claudia

Customer service not good, served the same breakfast every day didn’t varied the food. The hotel was out of power for three consecutive days on and off.

Friends_and_family Family

8/10

Excellent

06 Nov 2025

Patricia

Habitación ordenada, pero las toallas estaban en mal estado, muy viejas en su mayoría.
El personal masculino de recepción, solucionaban las dudas, pero eran poco amables.

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Gabriella

Everything was lovely and staff was amazing and helpful

Leisure Partner

2/10

Poor

28 Oct 2025

Anderson

Staff was really rude,
Housekeeping did a half butt job at cleaning
I found a roach in my room room. I have a video.
They definitely need to spray for bugs

Friends_and_family Family

4/10

Poor

25 Oct 2025

Natalie

Room was mould and smelt funny. The property is run down and looks nothing like the internet pictures. Excellent, helpful and friendly staff though

8/10

Excellent

21 Oct 2025

Victoria

Clean, good breakfast buffets Only complain, people from front desk have no manners, they are not friendly. Not trying to help

8/10

Excellent

21 Oct 2025

Ricardo

Una buena opción. Pero solo 2 cosas: 1-Se escucha el ruido de las habitaciones continuas. 2- El inodoro están como arruinados.

Pero de ahí en todo lo demás muy bien. Ubicación. Seguridad, accesibilidad y cerca de la playa.

Leisure Family

8/10

Excellent

13 Oct 2025

Rodrigo

Concierge was very friendly, hospitable and helpful. I would definitely stay here again!

10/10

Exceptional

08 Oct 2025

Gabriel

Excelent service, clean, delicious breakfast, and close to the beach and many restaurants and bars! Would come back for sure!

10/10

Exceptional

04 Oct 2025

José Antonio

Yes, beach and activities were just two block away... great stay!

Friends_and_family Friends

10/10

Exceptional

29 Sep 2025

Edgar Ivan

its and old Hotel, but its very close to everything, great location.

Leisure

10/10

Exceptional

26 Sep 2025

Michael

Staff were pleasant. Included breakfast was delicious everyday for my stay of 13 days.
No access to a parking garage only what you find on the street near hotel.

Leisure Self

6/10

Pleasant

05 Sep 2025

Shenell

Property is okay if you’re just looking for a place to drop your bags.

Leisure Family

2/10

Poor

26 Aug 2025

Yaritzi

Upon arrival, we discovered our room was dirty. The sheets were stained and the floor had not been cleaned properly. We reported the condition of the room and were “upgraded” to a room that was also unclean. Sheets stained. They had blankets in plastic bags that did not smell well. The bathroom floor flooded every time we tried to shower. The couch had stains all over. I couldn’t even sit on it at all during my stay.

Leisure Family

8/10

Excellent

17 Aug 2025

Gonzalo

Great stay

Leisure Partner

8/10

Excellent

08 Aug 2025

jose

Room itself was not great. But it was fair for the price. Room was clean and comfortable. Bathroom issues though. Bidet not working and shower did not drain.

Leisure Family

6/10

Pleasant

07 Aug 2025

CARSON

I arrived early, they didn’t allow early check in but did give option to leave bags so I could tour the area. Good and safe area, no issues with people sleeping on the streets in the area. The room was underwhelming for a 4 star hotel, obvious signs of age. The need to leave card key in the slot by the door to power the room, meaning you can charge your devices while you are out. I had good service experience from the staff though. The room was constantly noisy, thin walls if you know you know. The outside, like street noisy was surprisingly minimal. I agree with a lot of other reviews, the breakfast did carry a vast variety of options (egg, the good thick bacon, plenty of fruits, breads).

Overall a 6/10. Staff, the breakfast, location/safety was excellent…everything else was lacking. Top issues would be the dated room and noise.

Leisure Self

2/10

Poor

01 Aug 2025

Heli

Not a good hotel. Unclean, unhelpful staff, nasty linens. Needs upgrades in every area.

Leisure Family

2/10

Poor

01 Aug 2025

Heli

Hotel is very outdated and unclean. Bad customer service to the point you have to talk to the supervisor to get things done.
1- Unsafe stair in the entry - hard to see (people trip and fall often).
2- Nasty - the towels are no longer white, they are now cream- old and stained. Pillows were nasty (very stained/smelled terrible- Nasty). Asked for new pillows and had to wait an hour and call them again to get new ones. The ones were still stained and sprayed with a strong fragrance spray. Disgusting!!
3- Front desk staff not accommodating- it charges per room to keep your luggage until check in time. The guy at the front desk was forceful on getting us checked in even though we told him we wanted to check in later because we were in a hurry and had taxis waiting for us to go to a tour scheduled at 2 pm.
4- Some rooms our family stayed were a little better and we were able to move to a better room after showing him pictures of how bad our room was to the manager. The one given to my husband and I was tiny, had a full size bad which did not fit my husband, nasty linens and pillows and had stairs down to get to the room which was difficult with all the luggages we had. Also the mini fridge had a glass door with a permanent blue light on. We had to cover the door to be able to have the room dark.
Location was a few blocks from the main beach street which was nice but not worth it. Pictures on Expedia are deceiving!!

Leisure Family

10/10

Exceptional

31 Jul 2025

Adriana

Very friendly and helpful staff. Shoutout to Branco at the front desk! Great guy, maybe our stay there great.

10/10

Exceptional

31 Jul 2025

EUGENIO MANUEL

Excelente Max como recepcionista y todo el staff

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Oliver

Sleepless Start: Hotel Needs Major Maintenance

My 11-night stay was okay, but more of a 3-star experience than 4-star hotel.

Pros:

- Excellent breakfast buffet and delicious restaurant food with generous portions.
- Superb location: 5-minute walk to Copacabana Beach (Leme), groceries, restaurants, and the Cardeal Arcoverde metro for easy access to tourist spots.
- Friendly, helpful, and compassionate staff, especially with issues.
- Nice rooftop pool, bar, and restaurant with Rio mountain, city, and some sea views, offering great drinks.

Cons:

- Early check-in cost a full night's stay, forcing a long wait after an 11-hour flight.
- First room (119) had poor Wi-Fi, a concrete view, and noise issues (loud music, tapping), plus a non-functional phone. It took six days and daily requests to change rooms for lack of sleep.
- Second room was basic and run-down, with a toilet that never looked clean. Taps make a loud squeaking sound when water pours through. Wi-Fi was better but intermittent and slow for work.
- Elevator breakdown caused long waits.
- Gym was neglected with most equipment broken; hand spray was always empty.

The hotel needs maintenance to live up to its 4-star potential. My experience was disappointing compared to photos and reviews; I'd hoped for a more relaxing start to my travels.

Self

10/10

Exceptional

17 Jul 2025

nohora

Good service and great breakfast!!! Good for the budget

Partner