Novotel Rio de Janeiro Leme

Brazil , Rio de Janeiro
RIO DE JANEIRO, Rua Gustavo Sampaio 320
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100 reviews shown

10/10

Exceptional

13 Mar 2026

Grzegorz

Great hotel over all
Will definitely recommend
Thank you

Partner

10/10

Exceptional

06 Mar 2026

Brandon

Clean and good staff

10/10

Exceptional

25 Feb 2026

Daniel

Excellent, buffet breakfast was amazing and very close to the beach. Extremely clean. And the sky top bar and pool area was amazing

8/10

Excellent

23 Feb 2026

Cody

Raquel at the front desk was very accommodating & helpful. She helped book all my excursions.

Self

10/10

Exceptional

16 Feb 2026

Jarimar

Great location ! A lot of restaurants in walking distance, clean room , beach right across , tourist attractions are all close by & friendly staff ! Would recommend to anyone staying in Rio !

Leisure Friends

10/10

Exceptional

29 Jan 2026

berto

Excelente atención con toda las comodidades feliz. De aver estado ay.

10/10

Exceptional

06 Jan 2026

Jose Ivan

Rooms are big and they keep the hotel very clean. Breakfast is always good and even one day my daughter got dizzy-sick they activated a protocol with first aid. Awesome and recommended. The rooftop is fantastic

10/10

Exceptional

04 Jan 2026

Diamond

I Loved Novotel I Do Not Regret My Stay !

Leisure Family

10/10

Exceptional

24 Dec 2025

BRANDON HUY TRUNG

Very good service

10/10

Exceptional

08 Dec 2025

Tomas Ignacio

Nic hotel

10/10

Exceptional

26 Nov 2025

Marie

Staff was amazing, felt safe with security at door and rooftop pool was awesome!

Leisure Partner

8/10

Excellent

21 Oct 2025

Jessica

El hotel muy bien, buenas camas , buena presión d ducha, muy cerca de la playa y restaurants, tiendas y supermercado caminando . Lo único que no nos gustó mucho fue recepción.

Leisure Family

8/10

Excellent

01 Sep 2025

MARY VIBETH ABAN SAN

It’s doesn’t have any coffee bar in the room, nor free water. Checking in also took a long time. Aside from those, the hotel is nice.

Leisure Family

10/10

Exceptional

28 Aug 2025

Mrs Sarah

A lovely hotel just one block back from the beach. The rooms are spacious and clean.
The roof top bar and pool are great.
My only slight negative is the staff at the roof top bar weren’t very friendly and I had to go to the bar to order food even though they were just stood around chatting.
Reception staff were great.

Leisure Family

8/10

Excellent

23 Aug 2025

Cristiane

The hotel was fine overall and we appreciated being allowed to use the pool before check-in. However, for a 4-star property the service fell short. No bathrobe or slippers in the room, breakfast I had paid for was not honored at check-in, and staff didn’t mention that beach chairs and umbrellas were included—I only found out from other guests. Communication needs improvement.

Leisure Family_with_children

4/10

Poor

30 Jul 2025

Stefan

Room was dirty

6/10

Pleasant

26 Jul 2025

Christian Walter

Good location for family and close to the beach. The hotel itself could use a facelift. The room was dark and old with things falling apart. Not enough elevators for the amount of people in the hotel. The positive was the breakfast. A lot of options to choose from but it was very crowded for most of the morning. The staff was very nice, cordial and helpful. The rooftop has a nice view and I wish that’s where breakfast was served.

Leisure Family

10/10

Exceptional

26 Jul 2025

Gary

First time there

Lovely hotel 5 minutes walk from Leme beach which is a very safe area
Plenty of restaurents & shops ( supermarkets) close to hotel
Small rooftop pool thats hardly used due to beach location
Decent size room , nice hot shower , good wifi only downside is poor tv channels no english news channel
A special mention to the lovely raquel on reception who booked me 2 football matches to attend & a favela tour

Friends_and_family Friends

10/10

Exceptional

03 Jul 2025

HUGO

breakfast and room service excellent

Leisure Family

10/10

Exceptional

12 Jun 2025

Carlos

Staff was very friendly and the breakfast was delicious. I highly recommend this hotel

Leisure Family_with_children

2/10

Poor

28 May 2025

Simran Kaur

Location was good but property was bad. We arrived earlier and even though the room was ready when we asked to check in early and we were charged a whole nights stay. But the room they charged us for was dirty and stank. We asked 3 times for this to be resolved, but the room wasn’t cleaned properly until 24 hours later. On that basis I don’t feel we should have been charged. The problems with the room was continuing, the bathroom had no ventilation, there black mould on the walls, the room is never cleaned properly, you cannot open windows for proper ventilation so there is a continuing odd smell in the room, our safe kept breaking, the room walls are like paper so there is a lot of noise. The rooftop is nice but two evenings I wanted a drink at the roofto but wasn’t able to use it because there were other parties up there. I wouldn’t choose to stay here again

Leisure Friends

10/10

Exceptional

04 May 2025

Dana

My mom and I really enjoyed our stay here. We felt very safe and really enjoyed the rooftop lounge as well as the everyday breakfast. We would definitely stay here again.

Leisure

8/10

Excellent

20 Apr 2025

Brittany

Overall I had a good experience. The hotel is in a great location and accessible to the nearby neighborhoods such as Copacabana, Ipanema, Leblon, etc. The front desk staff, especially Thales was amazing, friendly, and helpful! Storing our luggage before check-in and after check-in was great. He even directed me to an area to change my clothes since we arrived well before check-in time. The service on the rooftop is incredibly SLOW so be prepared to wait for your food for a long time! The male waiter and pool/towel guard isn’t the most friendly either. The rooms were clean but there’s noticeable areas of improvement to bedding and shower tiles. I didn’t feel uncomfortable so that was an advantage regardless of some of the interior wasn’t great. There were NO bugs in our room nor any seen on the property so disregard those reviews. The neighborhood is safe and the street the hotel is located on was safe! I never felt unsafe even standing in front on late nights waiting for Ubers. Breakfast was good and well stocked everyday! Hotel provided beach chairs which was a plus!

Leisure Partner

10/10

Exceptional

16 Apr 2025

JOSEPH

Loved everything about this hotel good value for money.
only downside was elevators were slow.
Staff should recommend the other elevators that are around the back.

Leisure Family

10/10

Exceptional

12 Mar 2025

Somayeh

Great stay

Curteous and helpful staff. The only issue was the number of people at reception at peak times. In general, very happy with the stay

Self

8/10

Excellent

28 Feb 2025

Iwona Malgorzata

I love the location, so close to the beach, very nice roof terrace although it is small. The only disadvantage is the reception which has only a few members of staff so we had to wait one hour for check-in.

Leisure Family_with_children

10/10

Exceptional

17 Jan 2025

Christopher

Wonderful experience

Business Self

10/10

Exceptional

11 Jan 2025

Adriana

Great stay in Copacabana

Leisure Family

10/10

Exceptional

28 Dec 2024

Laura

Tudo

Leisure Family

4/10

Poor

26 Dec 2024

Ricardo

The rooms need fixing. The toilet is leaking, and the ACs are always dripping. I had a really bad experience with a staff member (I made a sandwich for breakfast to take to the beach and they accused me of stealing). The elevators are always breaking down

Leisure Family

4/10

Poor

26 Dec 2024

Ana Isabel da Silva

Leisure Family

10/10

Exceptional

16 Dec 2024

Pollyana

Eu sempre escolho Novotel, e os motivos são, local, segurança e o atendimento. Este mês tive um problema com os atendentes da noite de Domingo para Segunda 8 de Dezembro lara o dia 9. 2 mulheres e um rapaz. Arrogantes e mal humorados. Mas Novotel tem 2as pessoas que sabem tratar os clientes, Clay e Roberto do cafe da manhã. 2 queridos. Exemplos de profissionais. E toda a galera do café. O menino que ajuda com os passeios. Enfim, recomendo. Mas tem uma galerinha que precisa aprender a tratar o cliente.

10/10

Exceptional

14 Dec 2024

Pollyana

There were 2 great people that makes your staying easier and fun. Clair from the reception and Roberto from breakfast. Thank you for all help.

Business

10/10

Exceptional

03 Dec 2024

Mia

Stay here

10/10

Exceptional

04 Nov 2024

ASIF

It’s a very good place to stay and budget friendly. Most importantly it’s secure place.

Leisure Friends

4/10

Poor

20 Oct 2024

Ok -

There was a cockroach in the washroom. The bathroom fan was not working, everything rusted in the washroom

Friends_and_family Family

10/10

Exceptional

04 Oct 2024

Joseph

Great stay!

Great stay and a great staff helped make our stay wonderful. We also enjoyed being in Leme which is a little quieter compared to nearby Copacabana.

Friends_and_family Family

6/10

Pleasant

01 Oct 2024

Peter

Good for Portuguese speakers. Although staff friendly and helpful, there was limited English spoken which caused problems with taxes booking

Leisure Partner

10/10

Exceptional

28 Sep 2024

Joseph

Good stay and great breakfast.

Good stay and great breakfast. It was in a great location and was safe and clean.

Friends_and_family Family

10/10

Exceptional

26 Sep 2024

jason

Great hotel with a nice rooftop pool/bar. One block from the beach. Very comfy bed and plenty of space. Good breakfast, but don't special order the omelette or waffles. We tried one day and waited close to an hour. Definitely not worth it. They also have beach chairs and umbrellas to use on the beach for free!! Overall I would highly recommend this place

Leisure Partner

10/10

Exceptional

22 Sep 2024

Giseli

Excelente!

6/10

Pleasant

07 Sep 2024

James

The staff, the room and the cleanliness were all excellent. The rooftop bar provides great views of Copacabana beach. However, the elevators are small and not sufficient in number to faciliate the sheer number of guests so you wait a long time for your lift. The last comment is purely personal but the hotel lobby is noisy and busy but not an issue, just an observation.

Leisure Self

10/10

Exceptional

02 Sep 2024

Luis

Buena locación ,instalaciones en buenas condiciones ,personal amable ,
Solamente el menú un poco reducido y no mucha variedad para los desayunos ,día con día

Leisure Partner

10/10

Exceptional

30 Aug 2024

Dilma

Great views, pretty quiet, firm beds, nice pool. Only issue if anything is the internet logs out more than expected, and so you have to forget the network in your device settings and reconnect again though their login page. Everything else is great.

Leisure Family

10/10

Exceptional

19 Jul 2024

Flavia

Loved this hotel, will definitely come back!!

Leisure Family

8/10

Excellent

07 Jul 2024

Beny

Beggars sleeping in front of hotel

Business_and_leisure Family_with_children

10/10

Exceptional

13 Jun 2024

Douglas

Muito bom hotel um ambiente bem seguro e tranquilo e familiar

Business Family_with_children

8/10

Excellent

31 May 2024

Verified traveler

Well located stay. Could have been better

Lift system.poor. Too many outside guests and ridiculous loud euro pop disco on roof. Ruining it for staying guests. Pool very cold and small. Food and drink options below par. Breakfast excellent

Friends_and_family Family

10/10

Exceptional

26 May 2024

Xihao

Great stay. Very satisfied.

Leisure Partner

10/10

Exceptional

08 May 2024

MR S P

Stephen from London, England

It was fantastic and the service was five-star. Thank you so much to each and every member of staff. We look forward to returning as soon as possible

Friends_and_family Friends

10/10

Exceptional

04 May 2024

Oscar

Nice hotel

Business_and_leisure

10/10

Exceptional

28 Apr 2024

Devin

Great hotel! Room was quiet and clean. Loved the rooftop pool/bar. Walking distance to the beach.

Leisure Family

8/10

Excellent

07 Apr 2024

Irene

Basic “4star hotel” . Has small ref and safe in the Family Suite room . I am at least expecting some coffee maker / electric kettle/ free 1-2 bottle water / ice bucket . None of the above . Family suite is so small , fits a king size bed and sofa bed with enough space to walk in-between. Breakfast is excellent ! We stayed 4 nights . Location is ok . Locals around and so as homeless. The building always has armed security at the lobby .

Leisure Family

6/10

Pleasant

10 Mar 2024

Nathan

The room was poorly maintained. Dirty grout in the bathroom. Leaky toilet. They don't have enough housekeeping staff. Our room was still not cleaned when we came back after 5 PM. So, we just got fresh towels.

Leisure Partner

10/10

Exceptional

01 Mar 2024

FILLIPE

One of my favourite hotel in Rio.

Excellent hotel, staff very friendly, perfect location and area to stay in Rio.

Partner

10/10

Exceptional

17 Feb 2024

John

Great location. The staff was very helpful. Nice facilities

Leisure

8/10

Excellent

12 Feb 2024

Kevin

Rio

It was all ok, the room is a bit dated. Also, never had my room made up or resupplied coffee.

Business

10/10

Exceptional

28 Jan 2024

Viktoriya

We stayed at Novotel in Rio aver New Years and absolutely loved it. Very friendly staff and delicious breakfast every morning. 3 min walk from the beach.

Leisure Partner

10/10

Exceptional

24 Jan 2024

Bernard

We enjoy this hotel very much. The staff is great and attentive. The breakfast is very nice. We have been there 3 times for a total of 17 days and would go back without hesitation.

Partner

10/10

Exceptional

10 Jan 2024

Tarik

Hotel is a block away from a few wonderful restauraunts (Shirleys, and Boteco Belmonte). The rooftop Lounge was great get the Cod Dumplings <3. The service was a bit slow. But that’s expected literally everywhere so have patience. But otherwise everyone was patient, respectful, and willing to go above and beyond all staff I encountered. The cleaning staff was amazing they literally clean up your mess of clothes and reassemble your room. Very appreciative of their hospitality. Great first time in Rio. Would gladly consider coming back with friends.

Leisure Partner

6/10

Pleasant

08 Dec 2023

Rajnish Kumar

Very Good staff but poor facilities.

Location was good. But doesn't appear to be 4 star property. Facilities were minimalistic.
However staff especially the restaurant and kitchen was very helpful. I would like to specially thank Mr. Arouimedes for helping me by heating my pre cooked food.

Business

10/10

Exceptional

07 Dec 2023

All good. Great location. Very good breakfast. Gym is workable with an awesome view. All staff were outstanding. Leme is the beginning of that long strip of beach and road thru end of copa cabana which made it super convenient... virtually same beach experience.... more night life and upscale restaurants in Copa Cabana... but plenty of options in Leme... I'd opt to stay in Leme rathher than Copa Cabana.

Leisure Self

8/10

Excellent

04 Dec 2023

Verified traveler

Poor start, good finish

A poor start - checked in to an unprepared room at 23:00, then was taken to another room on a higher floor, which had been cleaned but was ready for a family of three, including a personalised welcome note. Finished up in a (possibly) higher class room near the top, which turned out to be quiet, clean, comfortable and pleasant. The staff were friendly and the breakfast was good. The Sky Bar is very nice

Self

10/10

Exceptional

30 Nov 2023

Leonardo

Very good hotel, my family loved.

Leisure Family

2/10

Poor

19 Nov 2023

Tiffany

They overbooked the hotel and after 2 hours of waiting told us they didnt have a room for us. Proceeded to tell us they were uograding us to their sister hotel 2 blocks away. Their idea of an upgrade was going from a side sea view to front sea view. We lost the king size bed, the pool, location and time. Completely unacceptable.

Leisure Family

10/10

Exceptional

17 Nov 2023

Dan

Nice hotel close to beach, good amenities.

Really glad we booked this hotel, it was a great stay and good value for the price. Room was pretty clean, fridge was a little janky but worked, and shower needed a bit of repair(small leak, not a big deal).
Beds were decent, pillows were mediocre but kinda expect that from hotels. Linens/towels were clean.
Service was very good at all points, front desk/restaurant/concierge.
One block from beach and can take out 2 beach chairs and one beach umbrella per room, so that was nice to not have to rent them. Be warned that you will still tan/burn under the umbrellas, the Brazilian sun is hot! Overall great stay, would likely stay here again!

Friends_and_family Family

10/10

Exceptional

05 Nov 2023

Katalin

I think Novotel is the best hotel on Copacabana if you are not rich , but you want safety , cleanliness ..
Breakfast is excellent , room was tastefully decorated ...
Location is the best on copacabana👍😍
I enjoyed my stay 😊
Ohhh roff top is awesome with a bar , beautiful pool and view 😳
Comfortable chairs ...👍
Overall excellent hotel🤗

Partner

10/10

Exceptional

03 Oct 2023

rolando m

Nice place, they let me store my bag after check out while I walk on the beach. The room was spacious and the rooftop is nice

Leisure Self

10/10

Exceptional

02 Oct 2023

Roberto

Hotel excelente com quarto confortável, café da manhã ótimo com muitas opções e staff muito prestativo e com boa vontade.

Leisure Family

4/10

Poor

14 Sep 2023

Leanne

Outlr toilet was blocked the second day and wr had to use the toilet 13 stories doen in the lobby, asked staff 3 times to fix it. Next day it wouldn't flush. Water was not hot on the last day. No tea making facilities. Staff are very rude

Leisure Partner

10/10

Exceptional

21 Aug 2023

Miguel

Beautiful property, comfy bed, great pool, located in a beautiful area, and the lobby has a free arcade machine!!!

Leisure Partner

10/10

Exceptional

21 Aug 2023

BONNIE

Wonderful Stay! Rooms very clean and comfortable! Breakfast great! Front dest help spoke English. They booked tours and cabs rides for us. Definitely would stay there again!!

Friends_and_family Family

10/10

Exceptional

13 Aug 2023

Kala

Customer service and location.

4/10

Poor

11 Aug 2023

Verified traveler

Uncomfortable beds and ants in the room

We had tons of ants in our room. Asked for support, they cleaned it, yet still had more ants. Beds are uncomfortable. Lobby is cool, but rooms could be a lot better. Also - checkin and checkout are slow, and the chairs for the beach are advertised but often unavailable - and you must wait for messenger to get it for you although 2-3 employees in the reception are free and could help. Need better management and optimization.

Friends_and_family Family

4/10

Poor

09 Aug 2023

Maria

it was a great location

they had bad cleaning, the bathroom had mold in the shower heads and leaking.

6/10

Pleasant

25 Jul 2023

Beny

Ants in the room, no chairs after 10:30

Lots of ants in the room. Bed not so comfortable. Breakfast was packed, not enough “pegadores” to catch bread. Overall a feeling that hotel is crowded and under staffed. The rush for chairs and “barracas” in the morning left me empty handed every day.

Friends_and_family Family

10/10

Exceptional

22 Jun 2023

JAIRO A

Proximity to the beach and rooftop view

Leisure Family

10/10

Exceptional

16 May 2023

Alma

Beautiful

Leisure Family

6/10

Pleasant

12 Apr 2023

Isabelle

The hotel was in a good location (close to leme beach). We paid extra for a room with a sea view and what we got was a small gap between 2 buildings in front so not worth the extra cost. The staff were somewhat helpful but it felt like they were disorganised and not hugely helpful with booking excursions. Breakfast buffet was poor. There was a very limited amount of hot food and was the same hot food every day. Only one type of eggs. A big selection of cakes but no continental pastries. Only 3 options of cereals and there didn’t appear to be any dairy free alternatives. When asked if we could refund the remaining days of breakfast as we were sick of scrambled egg and soupy sausage, the staff said it would be too complicated and did not seem interested in our feedback on what was lacking or how it could be improved. Housecleaning was below average. On 2 separate occasions the bedding that had been put on fresh was damp and there were tears to the duvet cover. On a separate day, there was blood droplets on the underside of the duvet so we hadn’t noticed until we turned the bed down to go to sleep. I called housekeeping and it took them a while to change the bedding. The maid turned up and spent 20 mins changing the bedding whilst intermittently texting and calling people on her phone.

Leisure Partner

8/10

Excellent

12 Mar 2023

Tim

Great hotel and friendly staff. Wifi a night mare. I needed to work here and could not get online

Business

10/10

Exceptional

09 Mar 2023

Jesse

Excellent stay at the Novotel Leme. Top notch service, excellent location and property resulted in an amazing stay. Well done.

Leisure Partner

10/10

Exceptional

06 Mar 2023

Samuel

Top of the roof experience is awsome!!

Leisure Family

10/10

Exceptional

02 Mar 2023

Nina

Great hotel! Would stay there again!

Leisure Family

8/10

Excellent

01 Mar 2023

Pablo

Nice, new, clean hotel thats close to Copacabana. Nice rooftop deck and pool with a bar. Staff was generally friendly and helpful. However, I dont think they were quite equipped for the crowds at Carnaval so the breakfast buffet was a little disappointing...they had some people eat in a conference area with less selections. All in all, a decent value and I'd recommend to others.

Leisure Partner

8/10

Excellent

28 Feb 2023

Luana

The room was very comfortable in general. Breakfast was excellent, dinner at the restaurant was ok but the dishes were quite small. The only drawback was that the Internet connection was quite poor at times. Beautiful view from the terrace!

Leisure Family

10/10

Exceptional

27 Feb 2023

Bogdan

Super

Leisure Self

8/10

Excellent

15 Jan 2023

LaSherin

Property was nice except for a few needed suggestions. We could not charge our laptop because the plugs was not standard plug sockets for usage for our laptop,etc. We are from America and needed our gadgets and be able to charge them at the hotel.

Leisure

6/10

Pleasant

01 Jan 2023

zoe stephanie

Hotel room: Average. Pillows need replacing. Bed nice size, and firm.

Shower: Was very hot and difficult to adjust to a set temperature. Always hot even on cold (dependent of time of day).

Room cleaners: Keen to get in and clean (some only about between 10-12)

View from room: Poor (A street back from beach, residential area, with lots of dogs, few barks, lots of dog poo in front and to the sides of hotel, due to being a residential with lots of dogs).

View from top floor / pool area - lovely.

Restaurant: Same foods / staples available daily (bread, cereal, juice, fruit..). At start of stay walked in sat down, end of stay near busy season 5-10 minute wait to get a table. Limited seating available.

Leisure Partner

10/10

Exceptional

19 Dec 2022

Amanda

This hotel was beautiful. The bed was the most comfortable mattress I have ever slept on. The staff were all kind and helpful and made it easy to learn the city of Rio. Perfect location and very safe! I would definitely stsy here again!.. perfect for families.

Leisure Family

8/10

Excellent

30 May 2022

Janick

Good choice

It was good, hotel was clean and comfortable. Walls are a bit thin though so could hear people above us.
Breakfast was good and had a large selection

Friends_and_family Friends

6/10

Pleasant

15 May 2022

Emerson

No parking lot... park anywhere you can on the street.. or pay

The room has a weird smell

Other than that

Looks clean, very good location, small comfy rooms

Business_and_leisure Partner

8/10

Excellent

24 Apr 2022

Dionne

Amazing Customer Service

Leisure Family

10/10

Exceptional

19 Apr 2022

Antonio

Very good

Leisure Family

6/10

Pleasant

07 Apr 2022

Verified traveler

Good location but I thought the check in lady was quite rude and not particularly helpful. Not a smooth process either. Also with the bar bill I had signed to my room, I had one of the waiters knock on my room door at after midnight to pay it which was odd and felt inappropriate.

Business

8/10

Excellent

31 Mar 2022

Frank

Nice hotel, easy access to the beach

Business Self

4/10

Poor

30 Jan 2022

Alejandra

Check in was a hassle. We also requested an extended check out because our flight wasnt until 8 pm so check out at 12 pm was kind of inconvenient. We asked the day before about that they said that was fine, to come the next day and they’d accomodate us. We went the next day and they gave us a hard time AND charged us more than what they had said the day before. Overall it was just the short red haired lady that wasn’t very helpful and had an attitude.

Leisure Family

8/10

Excellent

17 Jan 2022

Camila E C

Good stay but check-in and bedding could be better

Everything went very smooth but it did not start so great. Check-in was kind of a mess, staff were a bit lost and overwelmeld like they were all new at their jobs. Nobody to help carry the bags inside the hotel nor upstairs, they couldn't find my reservation (don't know if it was a problem from Hotels.com or from Novotel) and when they did they had it a wrong check-out date, and as a result I didn't have my room cleaned. I was placed in a room for people with disabilities, which is not a bad thing because it is bigger, but on the other side the bed and sink are too close to the floor. Also, the bedding was torn, not big enough for the bed (as they put together two widow beds) and there was not mattress protector... so I was a bit uncomfortable. BUT, overall, everything went very good.

Friends_and_family Family

2/10

Poor

06 Jan 2022

Andrew

Unbelievably slow to check-in and out of the hotel. Noisy. Broken safe - twice. Staff not responsive.

Friends_and_family Friends

10/10

Exceptional

29 Dec 2021

ADRIANA

Everyone was very welcoming and amazing I would definitely going back

Leisure Self

10/10

Exceptional

09 Dec 2021

Great place.

The hotel is very comfortable and clean, and the staff were very friendly and professional. The building offers excellent views of Leme and Copacabana.

Business Partner