Name: Hotel Villani
Address: Via Delle Oche, 11, Florence, 50122, IT

10/10

Exceptional

29 Jul 2026

Myriame

Eloni at the desk , Lucia in breakfast area and the housekeeper who took care of my room were amazing and welcoming. Eloni helped with my charger problem and gave me recommendations for places to go. Lucia took great care of me at breakfast , she missed her calling and would make an amazing life coach !

10/10

Exceptional

21 Jul 2026

katrina

The staff were lovely. So central. With a beautiful rooftop looking towards the Doumo.

Friends

10/10

Exceptional

20 Jul 2026

ALEJANDRO

Location... Location.. Location!! We had an amazing time in Florence. The location of hotel Villani was superb!! Very friendly and accommodating staff. The view from the Terrace is one of a kind!... I highly recommend this hotel.

Family

10/10

Exceptional

17 Jul 2026

sonia

The rooftop terrace right beside the Duomo dome is SPECTACULAR!! Such a great place to have a spritz in the evening and breakfast in the morning. And the staff were outstanding - helpful, friendly, kind. And the prices for rooms is incredibly reasonable - not sure why they are so reasonably priced but I greatly appreciated it! I will come back!!

Self

8/10

Excellent

16 Jul 2026

Gregory

Room was nice but it was loud in the hallways in the morning. Breakfast was nice and we lived the view from the rooftop. Great locations.

Partner

10/10

Exceptional

16 Jul 2026

Janet

Simple,single room with en suite, very clean, comfortable bed , tv, kettle and small fridge. Helpful staff excellent central location

Self

10/10

Exceptional

14 Jul 2026

Maria

The hotel location was amazing and very convenient. Everything was clean and the staff couldn’t be more helpful and nice. If you stay in this hotel, you can’t miss the terrace that has a breathtaking view of the duomo.

10/10

Exceptional

08 Jul 2026

Linda

The room was massive and very comfortable! The staff was so helpful and made our stay so nice. It was close to everything and we will definitely be coming back!

Friends

8/10

Excellent

06 Jul 2026

Karen

We enjoyed our stay. This is a basic hotel with all you need for a stay in Florence. The highlight is their rooftop bar which gives amazing views of the Duomo and other significant buildings. The drinks were great too!! We also liked the simple all you need to start a big day in Florence complimentary breakfast! It’s so well located we will make this our stay every time we visit Florence. The staff were super helpful too!

Partner

8/10

Excellent

04 Jul 2026

Alex

The staff were super nice, friendly, and very helpful, and the hotel's location was excellent. However, the property is in need of serious maintenance and a thorough cleaning. The rooms themselves were acceptable, but the overall condition of the hotel could be much better. I would still recommend staying here, but with some reservations.

6/10

Pleasant

30 Jun 2026

Monique Rochelle Aliyah Noel

Decent property, went during Feb and kept getting loads of little red bugs on my bed - so the sheets were stained from the bugs. But a very good location and nice staff

Self

10/10

Exceptional

28 Jun 2026

Janet

Expedia has done a wonderful job offering small unique properties. Hotel Villani was exactly what we were looking for and even more! The staff was exceptionally helpful and friendly. The room was perfect and there was a split which was really appreciated in the heat of your visit. The breakfast had a great variety, we were able to keep our luggage there for the day and they had a beautiful shaded rooftop area. Highly recommended!

10/10

Exceptional

26 Jun 2026

Jocelyn

The view at the terrace was spectacular and the female receptionist was so friendly and helpful .
The only thing is their bar is not open due to no staff .

Partner

10/10

Exceptional

21 Jun 2026

Ashley

Fabulous breakfast with spectacular views and friendly staff

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Summer

Room and property were clean. Rooms outdated and mattresses need to be replaced. The reviews about the breakfast were misleading. Not much food when we went. Staff very friendly and helpful. Best part of the hotel was the close proximity to the Duomo and the tiny rooftop terrace where you could look at the Duomo.

Partner

8/10

Excellent

16 Jun 2026

Annette

NOTE. We actually stayed at sister property a few doors away. A problem with the lift prompted their offer to choose between a several floor walk-up with assistance for luggage or alternate lodging while still having access to the rooftop we so looked forward to. Plenty of notice and staff were outstanding.

Partner

10/10

Exceptional

15 Jun 2026

Nicola

Positives: clean room, very friendly and helpful reception staff. Ideal central location, beautiful roof terrace overlooking the Cathedral!

Negatives: bar was not open, terrace shuts at 9:25, we were enjoying the views, sunset with our own drinks, it would have been nicer to open up later.
Breakfast could have a little more choice, but was adequate.

Overall: I would stay here again.

Friends

6/10

Pleasant

15 Jun 2026

Jennifer

hotel was okay. very small feeling. staff was extremely nice and accommodating. elevator was broken for the entire first day we were there and had to walk up 5 flights of stairs just to get to the lobby.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Christopher

Amazing staff! Super kind and helpful. Only issue was the elevator didn’t work and they were on the top floor. Other than that, they had a beautiful view in the room and on the rooftop. They offered free drinks for the inconveniences but staff was very nice and that made us okay to stay even though we had to walk up 4 flights of stairs.

Partner

10/10

Exceptional

10 Jun 2026

Xiao

The staff are very friendly. And we really enjoyed the terrace—such beautiful views from there. The breakfast has a good variety of options. We would definitely recommend it to anyone who travels to Florence.

Family_with_children

10/10

Exceptional

07 Jun 2026

Gilberto A

We stayed for 2 nights and had a pleasant stay overall. The room was exceptionally clean, and the bedsheets were spotless. The staff was very friendly and helpful, and the location was fantastic with great nearby attractions.However, there were a couple of inconveniences. Because the two hotels share the same building, checking in was a bit confusing, and the elevator was unfortunately broken. Having to climb up to the 3rd floor to check in was a little difficult. The management was very accommodating and gave us a complimentary breakfast buffet to make up for the inconvenience.

Partner

2/10

Poor

07 Jun 2026

Christopher

The hotel is four flights up from the ground floor. Upon arrival the elevator was not working and the climb via the stairs was 115 steps. The week before, I received an email from the hotel denoting that they were looking forward to our visit. No mention that the elevator was not working. Our group of four, was elderly and unable to use the stairs. The hotel was insistent that we check-in and enjoy the roof-top terrace with the incredible views of Florence and the Duomo. I kept repeating to the clerk that it was not going to work out because of the stairs. In the end, they found us another room at a different hotel. No compensation was ever offered.

Family

8/10

Excellent

07 Jun 2026

Jamie

Excellent views in the center of Florence. Staff is kind and helpful.

Self

10/10

Exceptional

03 Jun 2026

Domenica

Lovely place! Best views of Florence, amazing staff! It served its purpose. Perfect if you’re not looking for over the top fancy but super cutesy! Traveled with my friend and enjoyed the roof top so much! Lorenzo, and Lucia were super helpful! Will be back!

Friends

8/10

Excellent

01 Jun 2026

Jonathan

The room was clean, and the breakfast was excellent. The view from the rooftop was great. You could have thrown a rock and hit the Duomo.

Self

10/10

Exceptional

30 May 2026

Tracy

This Hotel has an excellent location but it’s the staff that is incredible. When we arrived, having not received any notice from Expedia, the elevator was broken. We had to climb five floors of stairs with luggage. That was a terrible start to the check in. However, we were greeted by a wonderful person named Lucia who made us comfortable, gave us cold drinks and allowed us to relax and breathe. Almost immediately we felt better. Another staff member from the Dominican Republic who spoke several languages was absolutely helpful, personable and extremely friendly. We were given the option to change hotels to a nearby one because of the elevator issue but it was the staff’s approach that convinced us to stay. And we absolutely loved it there…breakfast on the terrace, easily located and findable after a long day of touring and eating. Clean rooms and awesome view of the Duomo. An excellent gelato place “Grom” is right outside. We forgot about that broken elevator until we returned each night and were grateful for that last boost of steps to complete our daily goal!

Family_with_children

8/10

Excellent

28 May 2026

Cami

The location of this property is excellent. The staff were very friendly and helpful. The breakfast provided was nice. Our bedroom was a good size, although the bathroom was a little small (particularly the shower). Not a problem for us, but a larger sized person will want to think about this.

This property is on the fourth floor of a building and unfortunately while we were there, the elevator was out of service. The staff carried luggage up and down the stairs, but we still walked down and up the stairs a few times each day. Also, the terrace and bar were closed while the elevator was being repaired.

Family

8/10

Excellent

20 May 2026

Joan

They are supposed to be getting a new elevator, currently only one person with luggage can go up at a time. The bar on the rooftop is unfortunately closed but the rooftop itself is open. No English channels on the TV but the room is very quiet. Location location being 1 block from the Duomo makes up for a lot of things in an old hotel. The wine bar right next door was great as well as seasons restaurant a half block away. Overall I give it more positives than negatives.

Friends

2/10

Poor

20 May 2026

Ricardo

To start, this hotel begins on the 4th floor of a building. To get there, you have to get on a tiny, old and scary decrepit elevator where only 2 people fit and perhaps your luggage. On the 3rd and final day of my stay the elevator was out of order and I had to take the stairs down to the ground level to finally get out of there. Mind you that going down 4 floors in Italy is like going down 8 floors!! The breakfast was poor, scrambled eggs and pieces of hot dog + coffee, croissants and some cookies.
Also, you can clearly hear people in the other rooms carrying out normal conversations. The keyed door locks (that’s right, not cards) didnt feel safe and were also loud. Overall, my worst experience in hotel stays of all my world travels, sorry to say.

Self

10/10

Exceptional

18 May 2026

Joseph

Wonderful and helpfull staff! Great attitudes always. Centrally located to everything.

Partner

4/10

Poor

10 May 2026

Juan

Location , location and location

Everything else is below average

Partner

10/10

Exceptional

08 May 2026

SCOTT

Great place! Excellent front desk staff. Much thanks!

Family

10/10

Exceptional

02 May 2026

Elizabeth

The staff was amazing- friendly and helpful. The hotel has a bit of a retro vibe, which I really liked. My side of the bed wasn’t very comfortable, but my partners side was. Breakfast was so good that I almost asked for recipes. And the location cannot be beat!

10/10

Exceptional

02 May 2026

Barbara

We loved this hotel. Breakfast was yummy. The rooftop view took our breath away. Only issue, and it was a BIG one, we had was that the life didn’t always work and the hotel is up on the 4th floor. The lift would need to be repaired permanently for us to return. We loved the staff too. Just that lift issue.

Partner

10/10

Exceptional

01 May 2026

Deborah

Great location, wonderful staff, clean room, nice breakfast.

Friends_and_family Family

2/10

Poor

01 May 2026

Nathan

Arguably the worst hotel experience i have ever had in my life. We stayed here for 3 nights, and for two of the three days the elevator was out of service - so we had to walk up the 5 flights of steps. The elevator was also out of service upon checkout, and the hotel staff refused to help us carry our luggage down the steps.

Additionally, the rooftop bar was closed - which was the primary reason i booked this hotel in the first place.

Room is straight out of the 1980’s, still using a metal key to get in and out of the room as well as for the safe. Extra charges applied for changing out our towels during the stay.

Hotel staff were extremely rude when we inquired and complained about the elevator being out of service. They refused to entertain a potential partial refund for the amenities being not in service.

Extremely misleading seeing this hotel being ranked high on expedia….not worth the money at all.

Good central location is the only positive.

DO NOT STAY HERE!!!

Partner

2/10

Poor

28 Apr 2026

Liz

Let me start by saying the “queen bed” is 2 twin size bed together. One was higher than the other. It was very uncomfortable for me and my husband.
There was little spiders everywhere!
Also, there were no instructions about how to get to the garage. We had to walk like 15 to find a garage!
It does NOT look like pictures! Stay away from this “hotel”

Partner

10/10

Exceptional

28 Apr 2026

Ciaran

For the price it is great value, clean comfortable bed and really good choices for breakfast that was included ..
Great location to centre

Self

8/10

Excellent

26 Apr 2026

Lawrence

Staff (Lucia and Eloy) were very friendly and helpful. Breakfast was outstanding. Rooftop terrace was nice with great views (but would have been better if officially opened!).

Downside- elevator was problematic/not working a few times. Walk up to 4th floor disappointing.

Friends

10/10

Exceptional

15 Apr 2026

Derek

Great location! Right down the side street from the Duomo. Be sure to book by the number of PEOPLE in your room, not the number of rooms you want. Lesson learned! The rooftop is amazing!

6/10

Pleasant

06 Apr 2026

Erin

The rooftop view makes it worth it. But the “queen bed” was really two twin beds smushed together that constantly slid apart.

Partner

10/10

Exceptional

31 Mar 2026

Kristin

Staff was so helpful and friendly. Great views from the rooftop terrace! You won’t be disappointed

Friends

10/10

Exceptional

29 Mar 2026

Natalia

Location was amazing! In the center of the historic city with a beautiful terrace and great view of the duomo. Staff were friendly and helpful.

10/10

Exceptional

29 Mar 2026

Harry

Such a delight stsying here. The hotel looks like its out of an old Italian movie. Dont come here looking to stay at a Ramada or Hilton. Come here for the charm. Love it

Partner

10/10

Exceptional

29 Mar 2026

Anura

Breakfast was reasonable, and was included.

Self

6/10

Pleasant

28 Mar 2026

anna

Did not have breakfast

Family

10/10

Exceptional

27 Mar 2026

Elka

Perfecto

Friends_and_family Friends

8/10

Excellent

19 Mar 2026

Terence Keith Nielsen

Breakfast was good, room was clean and view was incredible. Shower pressure was spotty and temperatur hard to control. Room was HOT, left window open all night and that was enough to stay cool.

Self

10/10

Exceptional

15 Mar 2026

Jose

Best location near all the action

Partner

6/10

Pleasant

13 Mar 2026

JODIE

Its a 2 star hotel so temper expectations. People were very nice. It has an elevator to reception so 0 steps. We had a triple family room with a big window that overlooked the duomo. Location was awesome. Mild street noise but easy to keep our window open. Little worn but the room fit 3 adults fine. Room was very clean. Beds comfortable. The bath room was tiny. Excellent towels. Water pressure was inconsistent and we had a couple of luke warm showers. Breakfast was ok. But they had a nice coffee machine. Selection was limited. This is a small 2 star that tries very hard to spruce up. They had a wonderful lounge and terrace area with a view of the city. Given the hotel is tiny, that was a benefit if you didnt want to stay in ypur room. This is a small 2 star that tries very hard to spruce up. Utilitarian. I personally like a tad more luxury for price to value. But overall we had a very pleasant stay with dozens of excellent restaurants within 3 minutes.

10/10

Exceptional

28 Feb 2026

Willow

Really clean, communicative and friendly staff.

10/10

Exceptional

19 Feb 2026

Kenneth

Room was spotless! Front desk staff was amazing, incredibly helpful. They went above and beyond I was very impressed!!

4/10

Poor

17 Feb 2026

Irma Fernanda

Great location, but extremely uncomfortable and noisy. At night, the smell of sewer invades the hallways and rooms. If you value city center location, this might be a good choice, but if you value comfort over location, this should not be the first choice.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Lino

Nice room, great staff

2/10

Poor

02 Feb 2026

Ina

Lack of maintenance and proper cleaning makes this one of the worst hotels i have ever visited. Strong smell of smoke, everywhere, windows that do not close properly, shower does not work, it is dirty(!). Shower curtain was brownish on the bottom, walls and curtains were obviously and disgustingly dirty. The bed blanket was very nasty.

Business

6/10

Pleasant

25 Jan 2026

Jennifer

Perfect location. Breakfast was fine. The view was great from the ROOFTOP not from the room like it was advertised. Staff were very friendly. Rooms are way smaller, like a dorm almost. No noise canceling walls. I could hear everything in that hallway, doors slammed keys jingling. People talking. I was startled awake so many times. But they do hold your luggage after check out.

Leisure Self

4/10

Poor

20 Jan 2026

Tu

Place is dirty. Felt so grimy.

Treat yourself and spend a few extra dollars unless you want that motel 6 dirty experience and have to worry if okay to step on the ground.

Worst thing is they don’t even provide slippers but I been to Japan and brought my own just in case cause I have that feeling im stepping on mold or going to get athlete’s foot.

And don’t even begin with the shower.

Maybe it was just my unit or cleaning was off so take this with a grain of salt and enjoy if you stay :)

10/10

Exceptional

15 Jan 2026

Gail

Very simple and clean hotel right in the middle of the action. The best hotel staff I have ever witnessed. True Italian hospitality that reminded me of home. Location near great restaurants and the Duomo made this the perfect spot in Florence.

Leisure Friends

10/10

Exceptional

08 Jan 2026

Molly

I had the best stay at Hotel Villani. Staff was incredible and so helpful! Good breakfast and great location. The bed, room size, shower, etc was amazing. Hoping to get to stay again here soon.

8/10

Excellent

01 Jan 2026

Genilda

Nice location room need updated

Leisure Self

8/10

Excellent

30 Dec 2025

Parag

Great location, and a very friendly staff. The toilet could have been better but overall a very good stay

10/10

Exceptional

29 Dec 2025

Lynne

Great location. Very nice staff. Large room with a lovely view.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Veronica Trabanco

Esta super centrico y arriba disponen de una terraza con unas vistas increibles donde puedes disfrutar de unas bebidas.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Susan

Fantastic, everything!

Self

10/10

Exceptional

14 Dec 2025

John

Room was very clean, staff were very nice and location was excellent for seeing Florence

8/10

Excellent

07 Dec 2025

Jurgita

The location is amazing! Clean room, friendly staff, easy check in-out process.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Kelsey

What a charming hotel to stay in while passing through Florence. Very happy with the accomodations for the price. Thank you

Leisure Self

10/10

Exceptional

29 Nov 2025

Jing

very nice staff, less than 100 steps from the duomo, great breakfast

10/10

Exceptional

26 Nov 2025

MARIO XAVIER

The staff was amazing, we got an upgrade for our room (a huge one) with wine and breakfast included.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Donna

Very friendly and professional staff. The great view on the terrace looking over Duomo. Free breakfast was offered as an Expedia VIP.

10/10

Exceptional

17 Nov 2025

leilia

Firenze stole my heart and soul❤️ and the hotel Villani welcomed me very warmly and friendly. The room was clean and i liked that it’s not modern, but atmospheric and cozy. And their roof top❤️‍🔥 this is something incredible! Having breakfast🤌 there in the morning at dawn this is something wonderful, i even can’t find the words! I recommend Hotel Villani👍

Leisure Self

10/10

Exceptional

16 Nov 2025

Juan

All the staff, from front desk, to cleaning staff, very friendly. Our stay was great because of them. Not to close to big churches and tourist area. But that make it even better. Thank you so much!!!

Leisure Partner

10/10

Exceptional

12 Nov 2025

Hugo

Great staffing

Friends_and_family Friends

10/10

Exceptional

10 Nov 2025

Jeanette

The staff very courteous, especially Lorenzo and Eloy. Very good location.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Daisy

N/A

Leisure Partner

8/10

Excellent

05 Nov 2025

Dominique

Excellent location, being close to the Duomo, the shopping area, and a decent walk to the Uffizi/Accademia. The bar also has a superb view of the Duomo. Staff was very friendly and responsive.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Michael

Amazing location only steps from the Duomo, great breakfast and attentive staff. Highly recommended.

Self

10/10

Exceptional

02 Nov 2025

Allison

Room was ok. Super nice staff

10/10

Exceptional

01 Nov 2025

Julio

Friendly staff and great breakfast with terrace views of church

Leisure Self

10/10

Exceptional

30 Oct 2025

Carla

The view! Great hotel, clean and fabulous location

Leisure Family

6/10

Pleasant

29 Oct 2025

William

The hotel is very old, if you are looking for amenities in the room there are none. The room is small and sparse. There’s a small step up into the bathroom which I tripped over numerous times. The bathroom is a death trap for a 73 year old man with mobility issues. That said,,that is the sacrifice for an amazing location right at the Duomo. The view from the rooftop terrace is amazing, as it is from the breakfast room. Breakfast is very nice and the staff is friendly and accommodating. If location is important this is the place. If comfort is important, then it’s not

Leisure Self

6/10

Pleasant

26 Oct 2025

Richard

Amazing view of the cathedral from our window and the roof terrace was really nice, but the room was small with an ensuite bathroom added subsequently. Bathroom was very cramped. Service was good. Relatively expensive.

Partner

10/10

Exceptional

23 Oct 2025

Alocque

Breakfast catered for a wide variety of guests needs. The staff were always there to help and support with any additional requests. Very well presented

Leisure Partner

10/10

Exceptional

22 Oct 2025

nicholas

Great location, hotel is only 6 months old. Everything was great. The only complaint we gad was the size of the shower kinda tight but workable.

Leisure Partner

6/10

Pleasant

20 Oct 2025

keira-lee

Very basic room for the price. Parking was complicated and challenging, but great that the hotel organises this. Breakfast had very few options and the hot food was actually cold. Location and staff were fabulous.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Haleah

This was the perfect place to stay in Florence. It was very central to everything and had beautiful views ! The safe was great and the room was very clean!

Leisure Partner

10/10

Exceptional

07 Oct 2025

Kyle

Amazing view of the duomo on the terrace bar, and fantastic walking location for all central Florence activities. Also a close walk from the train station (15 mins).

10/10

Exceptional

05 Oct 2025

Andrea

Staff is wonderful and friendly.

Leisure Self

10/10

Exceptional

30 Sep 2025

Azza

Everything is excellent. Lorenzo at the reception is a blessing. He exceeds expectations in support and kindness. All the staff do their best to help you, the cleaning lady and the kitchen man, also the reception man at night. The location is amazing. You can walk to the train station and at night you enjoy the dumo after the crowds. The terrace has an amazing view.

Leisure Self

10/10

Exceptional

29 Sep 2025

Jenny

The view from the top floor is amazing.
Great selection of breakfast.
The location is unbelievable, so central to everything.
The only draw back is the shower. It is very slow and old due to the age of the building.

Partner

8/10

Excellent

22 Sep 2025

George

Excellent roof top deck, drink prices as high as the Dome it overlooks.

Partner

10/10

Exceptional

20 Sep 2025

Shawn

Staff was very friendly. Location was very close to the Duomo and shopping. The rooftop terrace was magical!

Leisure Partner

10/10

Exceptional

16 Sep 2025

Jorge

Very nice hotel right in the heart of Florence. 100% recommended.

Leisure Family

10/10

Exceptional

11 Sep 2025

Luz

The staff was exceptional, bilingual, courteous. Exceptional location.

Leisure Self

8/10

Excellent

07 Sep 2025

Abed

Overall great place to stay

Pros:
1- extremely great and accessible location
2- great and friendly staff, great manager (i made a mistake in my booking and my whole trip shifted one day, they changed my reservation with no cost which happens rarely in Italy)
3- great breakfast
4- reasonable price for what you get

Cons:
1- although they clean the room everyday but still feels very old and messy. It was totally fine for us since hotel is just a place to sleep for us and we dont want to pay too much for hotel. But if you prefer more luxurious places then pick another place
2- the bed was not very comfortable for us, i prefer more firm mattress but this one was very soft and I got back pain

Friends_and_family Family

10/10

Exceptional

04 Sep 2025

Elvin

The best Location!!

10/10

Exceptional

02 Sep 2025

LESLIE

What a beautiful experience I had with everyone who worked there! Its such a beautiful place! Well kept, well managed!! Thank you!

Leisure Self

10/10

Exceptional

31 Aug 2025

Abby

Great location in a beautiful city

This hotel is on the fourth floor of a building with another hotel. When entering the elevator, you will press and hold number four until the door closes, and the elevator begins to move. Be sure to look at the check-in hours as there is not someone at the desk 24 hours a day.

The hotel was in a fantastic location near the Duomo, shopping and not far from the river, museums, and all of the sites to see in Florence. Staff was very friendly and helpful. Be sure you are able to check in during their check-in hours. The beds were OK, relative to comfort. Keep in mind hotels in Europe do not have conditioner or washcloths so come prepared. This is a great hotel for the price. We would stay here again. They have a rooftop bar overlooking the Duomo, which is amazing!

Friends_and_family Family

2/10

Poor

20 Aug 2025

janet

The location was perfect staff very nice but air conditioning poor and on 3 very hot days did not cool the room ,did not sleep well , hotel is on the 4 th floor , the elevator only worked if it was on the floor you were on ,other wise you had to climb 92 steps to get to hotel . So unless someone came down to the first floor , you were hiking up 4 flights or until you came across were it was. Staff kept saying it just broke but we were there 3 days it never changed , complained about the ac and was told they would check it out but again that was never fixed , building is old beds a little rough to sleep in . But roof top bar was a great view . They got 1 star because the staff were very nice and the location was great ,

Leisure Family

10/10

Exceptional

15 Aug 2025

christina

Incredible location with wonderful views. Room had great views and property has terrace and dining area overlooking the cathedral and city. Everything is within walking distance. Staff were warm, friendly and very helpful. Breakfast was lovely, everything you could want. Bed spacious and comfortable. Loved everything here.

Leisure Self