Hotel Bigallo

10/10

Exceptional

30 Oct 2023

Kathryn

Location

Location, location, location. Literally steps from the Duomo. We had a queen bed and a twin. The queen was up in a loft and wasn’t very comfortable. The staff was very nice and very helpful. Breakfast in the mornings was basically continental but served its purpose. Easy check in and out.

Friends_and_family Family

10/10

Exceptional

26 Jun 2023

Verified traveler

Great location. Close to train station and steps from cathedral and Bell’s tower.
The clerks were friendly. Missed the convenience of being able to make coffee/ tea in the room. Coffee was not available for purchase either! No iron available.

Friends_and_family Friends

8/10

Excellent

14 Jun 2023

Nick

Great wee spot

The hotel is in a fabulous location. Right in the heart of everything. Its off a small side street so it quiet too.
Very comfortable beds and verybclean.
Its old. Its not a boutique hotel. Its great value. In a great location with great staff.
Highly recommended

Partner

8/10

Excellent

23 May 2023

David

Very convenient location for many Florence highlights. Good breakfast included. The bells from the Giotto bell tower and nearby Duomo could be bothersome but great alarms.

Leisure Friends

8/10

Excellent

22 May 2023

Ming

The hotel is located about 15 minutes walking distance from the train station, which is the main port of coming and leaving Florence. It was not too bad for us to walk over in a wet day with drizzles. I had to use my phone to navigate my way to find the hotel. It is located on a very hidden street - hard to find without GPS guidance.
The hotel is very small and quite old. My room is very small, that could be because I booked the cheapest type of room. Staff was very pleasant, beds were so so, breakfast not impressive. I may choose a different one next time. But overall, I did not have bad experience with this vendor.

Leisure Family

8/10

Excellent

20 May 2023

Farzin

Pros: Super clean room and hotel, very polite and helpful staff, great location and view, very good breakfast that was included
Cons: wifi was very weak, there was no safe box in our room as it was being replaced, hard to sleep at night because of outside noise as the hotel is in busy area, sometimes there was no hot water in bathroom.

Family

10/10

Exceptional

18 May 2023

Lambert

Amazing location, right beside the Duomo. Every major museum was walkable.

Leisure Partner

6/10

Pleasant

22 Apr 2023

Audra

The room was clean and the reception and breakfast staff were good! However, the rooms are not soundproofed,and they do not have laundry facilities as advertised. We were kept awake by the man snoring in the next room all night. You can also hear the street noise very well. While the view of the Duomo was great, the noise was too much. The hotel also does not have decent wifi, so connectivity was an issue for our stay. We had to go to the lobby and connect through our phone's service, which was also very limited in the room.

Leisure Partner

10/10

Exceptional

14 Apr 2023

Jeannette Hernandez

Good

Leisure Partner

10/10

Exceptional

13 Apr 2023

Julie

The view from the lobby windows was spectacular!

Leisure Partner

10/10

Exceptional

04 Apr 2023

Arlene

A hidden gem

What an absolutely perfect little hotel in an amazing location. Directly across the way fromThe Duomo. Wonderful breakfast and pleasant professional people working at the desk. Would definitely stay again

Friends_and_family Friends

8/10

Excellent

13 Mar 2023

Tammala

The property has the most AMAZING location. The stairs to checked into the room are difficult. But we were checked into a lovely room with a sensational view of the Duomo and Piazza just outside our window. The breakfast could be better, it’s more of a morning snack, but the staff’s courtesy more than makes up for it! The location is walkable to everywhere. We would just take a stroll and be at a tourist attraction before we knew it. I would definitely stay there again!

Leisure Partner

10/10

Exceptional

17 Jan 2023

Carlos

Un hotel perfectamente ubicado con un servicio cálido y muy amable, en todo momento nos sentimos muy bien atendidos, recomendado

Leisure Family

10/10

Exceptional

16 Jan 2023

melania

Next to Duomo.

The hotel was right next to Duomo so location was on point. The hotel has small elevator (typical in Europe) as reception and rooms in 3rd floor. The service both the front desk and the breakfast buffet were very helpful. Typical Italian breakfast and it was good.

Friends_and_family Family

10/10

Exceptional

03 Jan 2023

mary

Best location! Bring a set a headphones to sleep with if you come during a holiday. But our room faced the Duomo square so it is completely acceptable. Kids and I had a blast! Extremely nice staff and good breakfast.

Leisure Family

8/10

Excellent

11 Oct 2022

Karen

The hotel was in a very convenient spot, just outside the Duomo but being a busy section of Florence, it was also quite noisy at times.
Our room was clean and maintained and we had a large bathroom that looked to be renovated in the last few years. There was a step down from the bedroom to the bathroom and that was a little dangerous if you had mobility issues or needed the bathroom at night.
The staff was friendly and receptive and looked after whatever needs we had.

Leisure Partner

10/10

Exceptional

03 Oct 2022

Antonio

Proximity to everything. The hotel is right next to the duomo, you can hear the bell ring everytime. Room was clean and spacious. The windowsxand drapes keep the room quiet.

Leisure Partner

10/10

Exceptional

12 Aug 2022

Kristine

Excellent location. Self-serve Breakfast buffet included in price was fresh. I could see the duomo ffom my window. In the center of toen. But wuiet st night. Very good value.

Leisure Family

10/10

Exceptional

14 Jul 2022

Ramiro

Amazing location, steps away from the Cathedral! We were able to walk to all major locations withing minutes. The room was large and accommodating. The staff were friendly and helpful. The only negative is that we were having issues with the air conditioning but the staff were as helpful as they could be.

Partner

8/10

Excellent

13 Jul 2022

crystal

Was in a fantastic area! Loved having a bathtub option for the first time in our trip. The only real “problem” was not a lot of breakfast options for people with food allergies. This was not such a big deal due to a grocery store not that far away.

Leisure Family

8/10

Excellent

09 Jul 2022

Paul

Getting a car to this hotel is nearly impossible. You have one way streets, ped zones, roads completly closed due to construction. Hotel is next to doumo that is why, great location for traveling by train. Ticket for ped zone is in 100s of euros. Rooms have modern bathrooms but rooms are quite beat up.

Friends_and_family Family

4/10

Poor

07 Jul 2022

Leslie

This is the worst hotel I have ever stayed at. The only thing it has going for it is the location. You cannot beat it - you can literally see the duomo from your window and there are a ton of shopping and eating options around. The property itself though leaves MUCH to be desired. The banister on the staircase is lose, be careful hanging onto it. The elevator is extremely small and very uncomfortable to get in and out of as there is a pretty big step just outside of it. The property is not quaint/charming, it's simply old and not very clean. The furniture in the room is dated and very cumbersome - serves no purpose at all. The hangers are all mismatched and some were broken (how much can this possibly cost to replace???). You literally have to turn your room key to the front desk every time you leave the property. They do however keep your ac on while you're away. We literally moved our beds so they could face the ac. Beds/pillows were comfortable. Shower floor is slippery. Breakfast is decent - no ice though. The girl who helped us checking out was a bit rude. We asked to leave the luggage to pick up later - she said sure \"follow me\" - we thought she was leading us to a safe room - nope...literally five steps away to the hallway. We asked if bags were safe there - her response: \"you can take them with you if you prefer\". Will never stay there again no matter how great the location is. Options abound in the area. Shop around.

8/10

Excellent

06 Jul 2022

Tingting

Location is very good, super convenient to a lot of places as stated in the hotel details. Staff was very nice.

There were a few things we didn’t like:

1) the elevator is really small and it was a bit tricky for us to squeeze in one big and one small luggage and 2 people. There are a few steps to get to the elevator, so if you have a big luggage like we did, the whole getting luggage in and out can be very frustrating.

2) I would not say the A/C didn’t work but it was apparently not effective. It was still quite warm at night and we didn’t even need a sheet for sleep. It was at the border line of uncomfortably hot.

3) since it is at an excellent location you can hear the church bell ring, which was not a big problem for us.

4) Bathroom shower was ok but compared to other hotels we had stayed in Italy the water pressure was not strong.

Leisure Family

10/10

Exceptional

27 Jun 2022

Linda

Great location and lovely Italian charm. Try to get a room facing the street so you can see the Duomo. So close you can almost touch it.
Only con was that there was not a mini fridge in the room. It would have been nice to pack it with cold water, especially in the summer heat.
And the wifi signal was weak so be sure to get a data plan.
Staff was very friendly and the bed was very comfortable.
I would definitely stay there again.

Leisure Self

10/10

Exceptional

22 Jun 2022

Carmen

The hotel is right on the side of the mighty Duomo. If you are lucky you can see it from your window. You can see it from the lobby, perfect picture. The staff is extremely helpful and nice. Breakfast is basic but served by a lovely lady, with passion and care.

Leisure Family

8/10

Excellent

27 May 2022

Mary

Hotel Bigallo was right next to the Duomo. It was easy to walk to almost all of the attractions of Florence. We stayed in one of their smaller rooms. We had everything we needed. Although breakfast is provided it was very simple. I wish I hadn't forgotten my cheese in the refrigerator.

Leisure Partner

10/10

Exceptional

27 May 2022

Jennifer

Fast check in.
Clean room.
Very basic but great deal for what it is... a place to clean up or rest while visiting Firenze

Leisure Family

8/10

Excellent

12 May 2022

Rob

Enjoyable stay

Lovely old charm hotel directly next the Duomo, get a room with a view, it’s worth it!
Comfortable bedroom, bathroom a bit impractical but all in good working order and clean.
Simple breakfast.

Friends_and_family Family

10/10

Exceptional

31 Jan 2020

Omb

Excellent location. Good service, spacious bathroom, good breakfast. Hotel entrance is on the third floor. Small elevator good for two people with one suitcase each.

Friends_and_family Family

10/10

Exceptional

28 Jan 2020

Verified traveler

Great location! Comfortable and clean. Good breakfast.

Leisure Family

10/10

Exceptional

06 Jan 2020

Verified traveler

Right near Duomo

Lovely rooms with firm beds and good breakfast in a convenient location. For some rooms, the sound of the cathedral bells is louder than in others.

Friends_and_family Family

8/10

Excellent

03 Dec 2019

Verified traveler

You cannot beat location, and the views that come with it. Views over the Duomo from my room were breathtaking. My room was beautiful, on two levels, maybe not ideal post marathon, but ok. Breakfast rather basic, but sufficient. Staff was kind and helpful.

Leisure Self

6/10

Pleasant

19 Oct 2019

Kar chung

City Centre

So far so good.

Partner

10/10

Exceptional

19 Oct 2019

Rosie

Location perfect

Location location location.
An easy 15min walk from main train station.
Remember to ask about duomo view when booking otherwise you’ll get the back streets. Room wasn’t noisy even though the duomo is right in front. Will come back and stay here.

Partner

8/10

Excellent

02 Oct 2019

Verified traveler

Excellent location with very helpful staff.
Room was kept very clean.

Leisure Friends

10/10

Exceptional

23 Sep 2019

Verified traveler

Nice property. Good location. Reception is very hard to find. No signs at the entrance. The reception is on the 4th floor. Signs would have been very helpful.

Leisure Family_with_children

10/10

Exceptional

18 Sep 2019

Verified traveler

Location is excellent, staff is excellent, can’t wait to go back I won’t even look at another place , this is where I stay in Firenze period.

Leisure Family

10/10

Exceptional

11 Aug 2019

Shanna

Such an excellent location in the city! The staff is superb and so helpful for making restaurant reservations, getting a taxi, arrangements for excursions.

Leisure Family

8/10

Excellent

31 Jul 2019

Verified traveler

Great location and view from our window. Comfortable and clean space

Friends

4/10

Poor

14 May 2019

Donna

No bar, no air conditioning, no room service. The room was so warm and opening the windows cause mosquitoes to come in and i ended up with 19 bites. It was also said it was a sou d proof room. NO.

Leisure Family

8/10

Excellent

02 May 2019

Mario

Fierenze

We enjoyed our stay they were a couple of things. We were not too fond of the stairs and not having the access of an Iron.

Partner

10/10

Exceptional

20 Apr 2019

Verified traveler

Loved the location! Truly convenient. Very friendly and helpful staff.

Leisure Friends

10/10

Exceptional

07 Apr 2019

Patricia

Great place and clean and friendly.

Very well . Everyone was helpful from start to finish. When we return we will definitely stay here. Would recommend to both family and friends.

Friends

8/10

Excellent

14 Mar 2019

Catherine

Almost directly next to the bapistery

This hotel is practically on the duomo square! Very centrally localized, which means also very very touristy.

8/10

Excellent

26 Nov 2018

Cat

The hotel location is in prime location, the room is in decent size.
The breakfast selection was okay.

The bedding in the room looks old and dirty; the key is an unique key to operate the room lighting and they only provide one for each room, so it makes it inconvenient to go in and out of the room if your partner is in the room. And you need to give the key to front desk every time you leave the hotel.

10/10

Exceptional

19 Nov 2018

Merle

Great Hotel. Staff was great, room was great!
The location!!!!

Partner

10/10

Exceptional

17 Nov 2018

Verified traveler

Staff professional, explicit with terms, helpful with any questions i had. 24 hiurs front desk. Breakfast was great

10/10

Exceptional

10 Nov 2018

Helen

You look out your window at the duomo. Beautiful, convenient and rooms were unique.
If you need the bathroom close during the night ask for that. Ours was downstairs from the bedroom but our friends had theirs on the bedroom level.

8/10

Excellent

25 Oct 2018

Anca

Agree with previous review – the best part about this hotel is the location. We were first given the room on the same floor as reception which was awful, ugly dated room with window open to dirty construction. Also had a very bad stench to it. After speaking to the person at the front desk, we were (thankfully) given a room on a higher floor, not with the view of Duomo. This room was 100x better, no stench, cleaner and nicer looking. Bathroom was very spacious and modern. Breakfast hours are too short in my opinion (7:30-9:30); we also stayed at 2 other hotels within Italy & breakfast hours were 3.5 hours long. Nothing bad to stay about our personal stay here except one of the front desk attendants (younger guy) was rude. The girl at the front was very nice.

8/10

Excellent

08 Oct 2018

Deana

Perfect location for short visits to Florence

We stayed one night at Hotel Bigallo and it was perfect due to its location. For spending a short amount of time in Florence, nothing beats being situated right next to the Duomo. Our room looked out at the Duomo. It was great. The service, particularly Francesca, was incredibly helpful in offering restaurant recommendations and answering all of our questions. The only down side is that due to being so centrally located, the streets and area around the hotel are quite loud. But that is to be expected when you are downtown, I guess.

Partner

6/10

Pleasant

30 Sep 2018

Constantin

Best location

Best area. Very friendly and helpful service. Needs to be updated

Partner

10/10

Exceptional

29 Sep 2018

Lisa

Fabulous location excellent rooms and staff. Clean and comfortable.

6/10

Pleasant

22 Sep 2018

Helen

If you can get past the entrance....

The entrance to the hotel is down a side street the lobby is on the 3rd floor which is accessible via a tiny lift, you aren’t sure if you are in the right place until you are in the lift and there is a sticker saying press here for hotel. If arriving after dark this would be off putting . Once in the lobby the hotel is pleasant enough, clean room, the bed was very hard and the bathroom for room 1306 you had to step down into so we had to leave the light on all night for fear that we would fall into the bathroom in the dark. The air conditioner was noisy but essential in 30 degrees, breakfast was continental and good value as it was a self service buffet. The location was fantastic, set outside walk 10 paces to your left look left and there is the Basilica!

8/10

Excellent

11 Sep 2018

Paul

Centrally location perfect for exploring Florence. Due to the age of the building not really suited for people with disabilities.

Staff very friendly and helpful.

Overall would recommend this place.

10/10

Exceptional

02 Sep 2018

Andrea/Andre

We had a wonderful stay and loved this hotel! Location was perfect and you can easily walk to all of the main sites and it was also right next to the duomo. Our room was great-it had two levels, excellent A/C, a fridge, comfortable bed and beautiful views of the duomo and duomo square. We will definitely stay again when we return to Florence!

10/10

Exceptional

28 Aug 2018

Michael

Everything was wonderful friendly staff and great location

Partner

8/10

Excellent

19 Aug 2018

graziella

A hotel in the hearth of a city

Since it is situated opposite the domo then it is very accessible to the main attractions of florence. 10 minutes walk t the train station. The staff is very helpful but i was a bit disappointed with the breakfast

10/10

Exceptional

17 Aug 2018

Verified traveler

Close to everything

Great stay. Just need an ice machine for the guests to use.

10/10

Exceptional

31 Jul 2018

Verified traveler

Perfect Location

Hotel Bigallo is a beautiful hotel tucked down a side street right in the city center. You could not have found a more convenient location for walking to all of the points of interest in Florence. For being in the city center, it was amazingly quiet. We also appreciated very nicely appointed rooms, the in room air conditioning, helpful staff and a hearty breakfast with many food choices.

Family

8/10

Excellent

28 Jul 2018

Verified traveler

Very close to the duomo, but it’s quiet in the hotel. Clean with great ac. Nice staff and decent breakfast.

10/10

Exceptional

06 Jul 2018

Verified traveler

the location is excellent we have everything close

we never thought that the location is excellent we had everything near restaurants and shops around the hotel we recommend it and if we go back we will go to that same hotel ..

8/10

Excellent

06 Jun 2018

Travel

Comfortable room, good breakfast, great shower.Central location.

10/10

Exceptional

05 Jun 2018

Jessica

Perfect location!

Friends

10/10

Exceptional

31 May 2018

Verified traveler

Amazing view from our room! Great location, practically sitting in the square. Staff very friendly and helpful. Clean room, clean bathroom. Typical breakfast. Will stay here again.

8/10

Excellent

14 May 2018

Verified traveler

Great boutique hotel with best location!

Amazing location with an unforgettable view! The room had interesting antique furniture, although they could have used with a light dusting. You had to leave your room key at reception Everytime you left and retrieve it on arrival, which was a bit of a nuisance considering we had to find the attendant a couple times, but they were very nice. Beds were pretty standard, little hard.

Partner

8/10

Excellent

14 May 2018

Deb

Great location. Affordable. Comfortable.

We were very pleased with our 2 day stay at Hotel Bigallo. The location was wonderful, centrally located by the Duomo, high end shopping, restaurants. Staff was very helpful, making recommendations. Concierge made dinner reservations for us at Ai Mercanti, a very good restaurant. We would definitely stay there again.

8/10

Excellent

04 May 2018

Frank

Great location in Florence. Very convenient. Hotel has a lot of character. Despite being next to a popular tourist attraction, the hotel was quiet at night.

10/10

Exceptional

12 Apr 2018

S

Perfect hotel close to Duomo

This little hotel was an excellent location for access to all of Florence’s attractions and hearing the bells of the Duomo. The staff was very helpful in setting up excursions and taxis. The bed was firm and comfortable and the room had historical charm but all moder conveniences. The breakfast was perfect for starting your day but lacked variety. We would not hesitate to stay there again.

10/10

Exceptional

23 Mar 2018

Jack

This hotel was steps from the duomo in the city centre of Florence. It was excellently priced given its location and had wonderful rooms and staff.

8/10

Excellent

13 Mar 2018

Verified traveler

Very good location!

This hotel is conveniently placed literally on top of the Duomo and a lot of the other close tourist sites! We had no trouble getting around as it was all close to where we were based.
Staff were friendly and looked after our cases when we arrived which was nice.
Breakfast was basic. It was included in our price of the room, but when we asked if when breakfast opened at half 7, if we could grab a crossiant and go as we had a train to catch, the response was “the bosses won’t like that, so no” so we didn’t. So didn’t really get what we paid for on our second breakfast. Which is a shame because that’s the only thing that let it down.

8/10

Excellent

22 Jan 2018

A

Fantastic location, just needs some TLC

This hotel is literally steps away from the Duomo and baptistery so you can not fault it for location. The staff were friendly enough, we only stayed for one night so when I found out our room didn’t have the views of the lovely Duomo I was disappointed but with us only staying the one night it didn’t bother me as much as it would had we been there a few, our room looked out onto a rooftop of some sort behind the hotel. The hotel is clean and although not modern it feels nice as it is in fitting with its surroundings. However I do think they need to spend a little money on it to repair things such as lampshades in the room which were stained and had tears in, as did the net curtain on the window which you can clearly see has been caught on the window shutters numerous times but still it’s there for everyone to see that there are quite a number of tears in it. The bathroom was ok but the shower cubicle was tiny, and the top quarter of it wasn’t tiled it was just a painted ceiling which had started to mould with the damp of the shower. But even so these things don’t take away from the hotel as it really is in such a good spot, but it’s little things like that you remember and they do need looking into eventually. Overall we enjoyed our one night stay but would’ve been slightly disaappointed had we been there for more than one night.

8/10

Excellent

14 Dec 2017

Verified traveler

Florence stay

Hotel Bigallo was a great hotel. We had a great view from our room of the Duomo. The room was nice and the breakfast was good. The staff was extremely friendly and helpful. Our only small negative was getting accurate information on buying tickets for different sites, and times since it turned out to be a country holiday.We would definately stay there again.

10/10

Exceptional

26 Nov 2017

roland

The Best Location and View

The hotel is comfortable and affordable for the location. The view cannot be beat. Our window had an unobstructed view of the duomo and main square. Amazing. Although it wasn't modern or updated, the hotel was comfortable and charming. The staff spoke english and were very friendly. I would stay here again and again.

Family

10/10

Exceptional

24 Nov 2017

Gaby

I enjoyed my stay a lot. The hotel is perfect to visit all there's to see in Florence. Staff was kind and welcoming.

10/10

Exceptional

27 Oct 2017

k

Fantastic location !!!

The hotel is very well located, excellent service, gorgeous rooms, spectacular views of the Basilica!!

10/10

Exceptional

22 Oct 2017

Claire

Bigallo hotel

Fabulous location in the Duomo piazza and really quirky hotel on the third floor of a mediaeval building. Lovely staff, really helpful. Would definitely book again.

Partner

10/10

Exceptional

03 Oct 2017

Verified traveler

Hotel overlooking dumo

Great position to all the sites. Many good restaurants in easy reach.

10/10

Exceptional

24 Sep 2017

Ed

The place to be in Florence with Bells!

Very comfortable room with view of the Duomo and Bells to wake you, Super helpful staff made great dinner suggestions. Location is in the center of it all,

10/10

Exceptional

13 Sep 2017

John

Location, location, location

Right in the middle of the action. Location, location, location

Partner

8/10

Excellent

05 Sep 2017

drsgonfly

Room with a view

Great position opened our blinds and we were about 25metres away from Duomo bell tower. Staff quite helpful lift made it easy with luggage. Only had a problem one night as our room right on lounge area and a group stayed up laughing and talking loud till 1.00am which was great as we'd be touring all day but other nights was great benefit to not have to climb any more stairs. Overall would def recommend

4/10

Poor

21 Aug 2017

Verified traveler

The hotel staff was ver rude. Breakfast was dissapoiting. Coffee was terrible

10/10

Exceptional

21 Aug 2017

venky

Florence stay

excellent stay , one of best hotel I have stayed

10/10

Exceptional

25 Jul 2017

Boris

Very helpful and professional staff. Breakfast marginal otherwise great place would definitely stay there again

Partner

10/10

Exceptional

08 Jul 2017

lisa

Best location ever

Get a room with a view. They are spectacular Breakfast was good too. Friendly staff

10/10

Exceptional

19 May 2017

William

Great experience at Hotel Bigallo!

The only inconvenient thing was taking luggage up one flight. Elevator goes up three and I was on four. However, Staff was nice, location is unbelievably good, and air conditioning worked well. Very very pleased with stay.

Family

8/10

Excellent

11 Apr 2017

Verified traveler

Great location, clean with a big room

It was beyond the expectations for a 3 stars European hotel and for the price paid. The staff was nice and helpful. The location is great, no need for a car a taxi or a bus to visit all Florence.

10/10

Exceptional

08 Apr 2017

David

City Centre Location

Fabulous location, really made things so easy to access everything in Florence. The only downside to it was no free WiFi.

Partner

8/10

Excellent

01 Apr 2017

Tyler

Perfect location

Everything was within walking distance. Great location. Charming hotel. Staff was helpful. Perfect for us.

10/10

Exceptional

30 Mar 2017

Verified traveler

Awesome view.

Great location, awesome view. Close to everything. Comfortable rooms. Charming hotel.

4/10

Poor

01 Nov 2016

Erika Aida

No elevators, only for luggages, and every time you have to go up to your room. It was 4 story and breakfast start 7.30 am and most hotels 7.am and you need to go out and get buses on times. The price you paid is average for 4 stars so this hotel is not qualifying for that....I m not even thinking to go back again.

10/10

Exceptional

27 Oct 2016

Darla

great location

Such a great hotel, excellent location, opened our window to see the Duomo right in front of us. Could easily walk everywhere from here. The staff was very friendly and the rooms were quite comfortable. Would definitely stay again.

Family

6/10

Pleasant

18 Oct 2016

Paula

Perfect location

The hotel is located right across from the Duomo and five minutes from the Uffizzi Gallery. The breakfast leaves a lot to be desired-not much choice in comparison to other places we stayed.very friendly staff.

Partner

8/10

Excellent

18 Oct 2016

Richard

Brilliant location

Hotel Bigalo has a fabulous location overlooking the Duomo. It's a comfortable, traditional Italian hotel with very friendly, helpful staff.

8/10

Excellent

14 Oct 2016

Amy

Excellent location

Awesome location and room includes a decent breakfast. Hotel staff were extremely helpful. No wifi and rooms are tight and could use some updating. Enjoyed for a short stay!

4/10

Poor

29 Sep 2016

Lisa

Great view deadly bathroom!

They really need to update their safety standards! Stairs were treacherous and we were never told their was an elevator option nearby. We also had a bathtub that was about 3 feet deep and slippery. I had to help my husband out of it and he's not even a senior. I dreaded getting out of it myself. Very scary! Breakfast not so good and the room never cooled down even though they said there was air conditioning! Got sick from the heat in the room. Can't open the Windows in September due to mosquitoes. Being positive the view of the Duomo is amazing. Waking up with church bells is beautiful! Don't recommend for comfort.

Family

8/10

Excellent

19 Sep 2016

Karin

Tour of Italy

We needed a room for 1 night. It was a little hard to find but worked out well. It was a great location. Overlooking the Cathedral of Santa Maria and great shopping and restaurants close by. It had a parking garage associated with the hotel which was a bonus since we were driving. Front desk personnel were very helpful and spoke good English.

8/10

Excellent

18 Sep 2016

Harish

EXCELLENT LOCATION & GREAT PRICE

excellent location...right behind the Duomo. Lift only went till 4th floor & was tiny which spoiled the fun. price & location makes up for the inconvenience though

Family

8/10

Excellent

16 Aug 2016

Ade

Close to the Duomo

Convenient location. Could have been a little cleaner, but it was satisfactory. Great view! Staff were friendly and breakfast was really good.

8/10

Excellent

14 Aug 2016

Verified traveler

Cosy hotel right in Piazza Duomo!

This hotel is in the perfect location for exploring Florence - we could see the Duomo right outside our window! Staff were friendly and always available. The room was old fashioned but clean. Breakfast was served in the dining room right outside our room and there was a good choice of toast, croissants, yoghurt, cakes, fruit, juices etc. The coffee though is self serve from a machine and not the best. Better idea to go to a nearby bar. Be careful with the lift we got stuck! Overall we had a pleasant stay at Hotel Bigallo and would recommend.

2/10

Poor

16 Jul 2016

Verified traveler

Miserable experience with our stay at Bigallo.

Honestly, it was awful. The air conditioning was terrible, we reported it several times and nothing was done to fix it. The room was incredibly hot which made it miserable for sleeping. We kept our bathroom door closed to help with cooling off our sleeping area. Our friends air conditioning was wonderful and they had no issues with sleeping at night. Also, the refrigerator didn't work and again we reported it, but nothing was done. When I checked out and looked at my invoice I discovered that they charged me an additional 20 euros because they said I had reserved my room under Expedia, which I had not. I could not recommend that hotel at all based on our experience with them.

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