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Renaissance Panama City Hotel
Panama City · Panama
Via Espana & Ricardo Arias StreetView location
8.8/10Excellent323 Reviews
Cleanliness9.2/10 9.2
Service9.4/10 9.4
Comfort8.8/10 8.8
Condition9.0/10 9.0
Amenities8.8/10 8.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Renaissance Panama City Hotel
Enjoy an unforgettable journey to one of the most innovative cities in Latin America at Renaissance Panama City Hotel. Take advantage of our family friendly hotel in Panama City, Panama prime location in the city's financial center, just minutes from the vibrant Cinta Costera.
Explore Casco Antiguo, the Panama Canal, parks, museums, and natural landscapes from our Panama City hotel in Panama. Be inspired by the unexpected as authentic experiences and flavors await in every corner of our hotel.
Treat your family to a delicious meal at our exclusive Lila Restaurant or enjoy a date night with a cocktail at our Jota's Bar. Start your day energized at our Renaissance Fitness, featuring modern fitness equipment.
When it’s time to get down to business, host your next event in any of our 11 versatile spaces at our hotel in the Financial District in Panama City. Uncover modern comforts and thoughtful amenities in our rooms and suites.
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Delight in local discoveries and adventures at the Renaissance Panama City Hotel.
With a stay at Renaissance Panama City Hotel , you'll be centrally located in Panama City, steps from Via Espana and 11 minutes by foot from Avenida Balboa. This family-friendly hotel is 0.7 mi (1.2 km) from Cinta Costera and 2.2 mi (3.5 km) from Albrook Shopping Mall.
Make yourself at home in one of the 214 air-conditioned rooms featuring refrigerators and minibars. Your pillowtop bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 40-inch Smart televisions with cable programming provide entertainment.
Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Panama City? This hotel has 9688 square feet (900 square meters) of space consisting of a conference center and 14 meeting rooms.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Popular amenities
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Beach nearby
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately PAB 21.06 for adults and PAB 10.53 for children
- Airport shuttle fee: PAB 32.50 per room (one-way)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Via Espana
0.1 km / 0.1 mi
Iglesia del Carmen
0.4 km / 0.2 mi
Calle 50
0.4 km / 0.3 mi
Fiesta Casino
0.5 km / 0.3 mi
Uruguay Street
0.6 km / 0.4 mi
National Shrine of the Heart of Mary
0.6 km / 0.4 mi
Centro de Arte y Cultura
0.6 km / 0.4 mi
Crown Casino
0.7 km / 0.4 mi
Soho City Center
0.7 km / 0.5 mi
Luxor Towers
0.8 km / 0.5 mi
Avenida Balboa
0.9 km / 0.6 mi
Bingo 90
1 km / 0.6 mi
Multicentro Panama
1.2 km / 0.7 mi
Cinta Costera
1.2 km / 0.7 mi
Megapolis Convention Center
1.4 km / 0.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2019
- Total number of rooms: 361
- Number of floors (main building): 11
- Annexe (s): 2
- Number of floors (annexe): 11
- Single rooms: 50
- Double rooms: 217
- Junior suites: 8
- Suites: 7
- Apartments: 1
- Executive rooms: 45
- Superior rooms: 20
Show 81 more facilities & services
- Accessible rooms: 6
- hotel
- American Express
- MasterCard
- Visa
- Bus/Train station
- Airport
- Beach
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Mobile phone coverageExtra charge
- Wi-fiExtra charge
- Transfer serviceExtra charge
- Secure parking
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Laundry serviceExtra charge
- LaunderetteExtra charge
- Medical serviceExtra charge
- Babysitting serviceExtra charge
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Currency exchange facilities
- Lift access
- Newspaper stand
- Supermarket
- Shop
- Garden
- Terrace
- Concierge
- Sun terrace
- Gym
- Luggage room
- Dining area
- Clothes dryer
- Towels and bed linen
- Café
- Bar
- Restaurant
- Non-smoking area
- Smoking area
- Highchairs
- Poolside snack bar
- Banquet hall
- Swim-up bar
- Air conditioning in Restaurant
- Breakfast room
- Conference room
- Meeting room: 14
- Projector
- Photocopier
- Outdoor freshwater pool: 1
- Sun loungers
- Parasols
- Casino
- Pub
- Hairdressing salon
- Beauty salonExtra charge
- Breakfast
- Breakfast buffet
- Breakfast a la carte
- Buffet lunch
- À la carte lunch
- Set menu lunch
- À la carte dinner
- Set menu dinner
- Vegetarian meal
- LGTBIQ friendly
- Deposit on arrival
- Early Check-in
- Identification card at arrival
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE DELUXE TWO QUEEN BEDSDOUBLE • DELUXE TWO QUEEN BEDSDBL.2Q-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Panama City Hotel
DOUBLE DELUXE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CLUB KING BEDDOUBLE • CLUB KING BEDDBL.CB-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLUB KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Panama City Hotel
DOUBLE CLUB KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLUB KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CB-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Panama City Hotel
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE CLUBQUADRUPLE • CLUBQUA.CB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Panama City Hotel
QUADRUPLE CLUB
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Room code: QUA.CB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Panama City Hotel
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Renaissance Panama City Hotel
100
reviews shown
Nelisse
Staff was excellent and extremely helpful. Rooms needed deep cleaning especially the carpets. Bed linen was clean, shower also clean, comfortable beds. Best location. Inviting pool area and lobby.
Claudia L
At first I was hesitant but I was very surprised with the whole experience. The price was just right and the service surpassed my expectations. The front desk was helpful, the staff in the dining room was friendly and cordial every time I went for breakfast. The cleaning staff was very helpful as well. I highly recommend this place for your next vacation in Panama. I am going to try to go back for spring break. Muchísimas gracias por su servicio. Respectfully, Claudia
Francisco
Me gustó la atención en general, especialmente las chicas del restaurante a la hora del desayuno como la de Deyka, Yohana y Jessica, también en la recepción que nos ayudó con un tour a San Blas, cuenta con excelente ubicación, limpieza de habitación impecable. Falta un poco de iluminación en la habitación, aparte de eso todo excelente.
Alexx
everything was great
Kim
It was a good stay with the exception of there was not a microwave in the room or non accessible in the hotel for use which caused alot of wastage of food.The maid service was not good as they never emptied the trash and some days I had no service when I requested that needs to be improved Also it was at times noisy you can hear traffic all hours of the night
Kenya
The staff were all very friendly and helpful.
Sonia
It was beautiful but the maid service can improve had no maid service for 2 days and the language barrier was not good either I believe in a hospitality industry there should be an English interpreter available because it is frustrating for both parties to get what they need across
Saudia
The room doesn't have good lighting hard to do your make up and it doesn't have a full length mirror so i had to go downstairs to the lobby bathroom to see how my outfits look on me. Bar doesn't open till 4pm hardly any of the staff speaks English only 1 front desk person spoke and understood English not even the concierge spoke good English. Overall the was very nice bed comfortable, they has wash cloths in the room which is always a plus and water in shower was hot which I loved. Food at hotel was ok can use some improvement on menu. And because of tourist it would be nice if things where in English and Spanish
LeChema
This hotel was a good pick. The food here was really good. The drinks were divine, and the staff was amazing. If you are planning a trip to Panama City and just looking to stay in the surrounding areas, this is a place to stay. The only downside to this hotel was the bed. The bed was not as comfortable as I expected since it is part of the Marriott family. If you have back problems, this may be an issue for you.
Carlos
Todo excelente gracias
Chinenye
The hotel was nice and in a good area. Edgar at the front desk was very helpful. This is a good place to stay, my friends and I were there for a week. I will say the pool is a little bit small.
Hamilton
The location was ideal. The hotel is in the middle of the downtown area and several places are within walking distance (or a reasonable uber ride). The staff was very professional and helpful
Lerisha
The staff were easy to talk to. The room was clean and room service was always available. The pool was great, water was very clean and the breakfast gave us options to choose from.
SHAUNA
Just a wonderful place to stay. The hotel is very tasteful- the pool area especially. Has a classy feel.
Food in the restaurant on site was great and every interaction with the staff was very nice.
Centrally located too!
Food in the restaurant on site was great and every interaction with the staff was very nice.
Centrally located too!
Leeya
!
Liza
Está súper bien
En las fotos es más bonito
La zona aunque dicen que es buena no me encantó no me sentía segura
En las fotos es más bonito
La zona aunque dicen que es buena no me encantó no me sentía segura
Kathleen
Good customer service but housekeeping staff failed to provide us with the right amount of washcloths.
Marisca
Staff was very courteous
Daysha
Property was cute. Basic. Bar hours are limited. Bartender was AMAZINGGGGGGGGGG.
Liza
I had to cancel and I never received message back from the hotel
Vanessa
Fueron muy amables, el hotel súper lindo, todo limpio y camas cómodas
UBALDO V FERNANDEZ
Everything perfect
Rehema Alphonsine
Great hotel staff
It was clean & they were sweet .
For the most part it was really safe as well .
It was clean & they were sweet .
For the most part it was really safe as well .
Joseph
The breakfast was great.
Fiel K
Staff were sweet.
Lalit
Thank you panama team !!
Sonia
Don't ask for handicap room safety hazard the whole bathroom floor and part of room gets wet. Sadly, I called immediately and was changed to regular room
Kirklyn
We really enjoyed our stay at this hotel. They offer really nice service and helpful! It all started from the airport transfer , they sent an amazing driver for us . I had a fantastic experience with Miguel ! He arrived exactly on time, navigated the traffic smoothly, and made me feel completely safe the entire ride. The car was immaculately clean, and he was very polite. So he became our tour guide.. This guy is incredible, he took us everywhere also he very knowledgeable and knows all the best food spot !!Highly recommended if you need a reliable, comfortable ride! Also a big shout out to Hugo at the front desk !! I told him it was my girlfriend birthday and he remembered n sent a cake to the room it made us felt loved !!
Steadman
Friendly staff. It was enjoyable
Thanks. See you soon
Thanks. See you soon
Marie Furcy
My friend and I had a wonderful stay at this great hotel. The staff was friendly, professional, and always willing to help. This hotel is great, and its location offers the convenience to easy access walking or public transportation to local attractions and restaurants . Our transportation drivers/tour guides were knowledgeable with a great sense of humour.
The breakfast was excellent, and the facilities were well-maintained. The restaurant employees were amazingly dependable, cheerfully helpful, and extremely pleasant. Overall, the experience exceeded our expectations, and we would gladly stay here again. We would highly recommend this hotel to our family and friends and to anyone looking for comfort, convenience, and outstanding hospitality.
The breakfast was excellent, and the facilities were well-maintained. The restaurant employees were amazingly dependable, cheerfully helpful, and extremely pleasant. Overall, the experience exceeded our expectations, and we would gladly stay here again. We would highly recommend this hotel to our family and friends and to anyone looking for comfort, convenience, and outstanding hospitality.
Andrick
Excellent location and convenience
Maurizio
Reccomend
James
This is a beautiful property with a great location. The is a Rey grocery store right down the street that really came in handy. The on site restaurant Lila was delicious. The Concierge David turned this from a 5 star to a 6 star property
Farah
Breakfast was very good, staff are very helpful and friendly
Edilka
Great customer service
very nice lady cleaning the room, always wished me and leaving “have a good day notes” and keeping the room super clean. Her name is Dalia!
I will certainly return to Renaissance Hotel 😀
very nice lady cleaning the room, always wished me and leaving “have a good day notes” and keeping the room super clean. Her name is Dalia!
I will certainly return to Renaissance Hotel 😀
Patricia
Clean room and staff very friendly.
Khamani
Great Experience 10/10, Restaurant Food Is Amazing! They really cater to their guests
isain
The Staff at Renaissance Panama City is exceptional. Everyone was incredibly warm and friendly and willing to help especially David from the front desk gave me great recommendations for excursions and dining
Clemencia
Fue una sorpresa para mis papás y ellos salieron encantados de allá
Christopher
Breakfast menus was good. Not so much variety.
Adequate ! The rooms needs refurbished. They furniture looks old and outdated. Shower was rusty not such a powerful water flow!
Adequate ! The rooms needs refurbished. They furniture looks old and outdated. Shower was rusty not such a powerful water flow!
Jenette
staying at the Renaissance Hotel was amazing the hotel is beautiful the area is safe from the front desk to the kitchen everyone treats you like royalty I had a fabulous time I enjoyed every moment a big shoutout too the entire staff of the Renaissance hotel keep up the great service thank you for everything
Julio C
Cleaning of rooms may be improved, specially bed linens change, at least every other day. Trash bins would be more hygienic if used with disposable bags.
Pamela
Had no AC for 3 days and was promised compensation which we never received.
Shaied
It's a very nice hotel and the staff is very nice as well
Kereese Imani
Checking in and out was super easy. The staff was responsive and had great suggestion where to eat and what to do. They anticipate your needs. 10/10. The hotel restaurant is great and the room service menu even better.
Darryl
Good hotel. I would have given a better review, however, it’s incorrectly listed as a 5 star hotel. I would say 4 star hotel at best, but I would definitely recommend it for cost and location. Staff were 5 star, really accommodating!
Juan
The service & staff are excellent cannot stress enough how nice they all are and very clean hotel
Kya Edece
Great accommodation and I highly recommended. I plan to revisit Panama City, Panama and will rebook at the Renaissance Hotel again.
Denice Cecelia
The rooms need to to be upgraded..Dont take your kids,its Not family friendly.property is boring..its more suitable for weddings and meetings
Jason
Didn’t took the breakfast package
Enrique
AC issues. Same sheets were used the following day.
Joanne
Room was outdated, no facial mirror, poor lighting and too few towel bars.
Zahire
Everything was great! I would definitely recommend if you’re staying in Panama City!
Stacey Latresa
Very nice and helpful staff will book again
Calvin
Nice location near the local metro station. Relatively safe area to walk at night. Plenty of food options nearby. Property is in good shape and AC is strong. Only problem is night time noise can be a bit loud coming from the street as there's always a bonehead or two that likes to rev their moto bikes late at night (not the hotel's fault)
Yanisley
Great location close to downtown, in a quite and nice area.
Fabiola
The location of this hotel is PERFECT, as it is walking distance from all the best restaurants and shopping in the financial district. The staff was friendly, and free valet parking is included. The breakfast buffet was delicious and plentiful. We enjoyed the pool as well which felt like a nice oasis from the hustle and bustle of the city. There was a gym onsite as well. The rooms were clean and comfortable.
Kayla Natasha
Yes
Hosea
This was a beautiful location to getaway. Highly professional staff that catered to our needs. Very clean room. Buffet breakfast was delicious. I’d recommend pre-paying for it. We enjoyed our stay. Also, the pool was cleaned everyday and water was great! We’d like to should out to Esther who was our omelet specialist in the mornings.
Dacia
Edgar and Diane at the front desk were amazing. From the day I checked it, Edgar answered all my questions and even made great suggestions. Diane also was helpful in calling and excursion place for me so I could book a last minute appointment. Overall amazing experience. Definitely recommend. If I ever go back to Panama, I’m definitely going back to Renaissance.
DEBORAH
Amazing customer Service, the staff was wonderful and very professional. Breakfast was wonderful, varitey of food, drinks and fruits.
Staff in the breakfast area was very attentive. Especially Ms. Deyka. She had me a birthday cupcake and they sang Happy birthday for me. She was so sweet.
Mikhail De'Allo
Nice location. Central. Amazingly friendly staff. Unfortunately there was an A/C issue during our stay, which the staff worked hard to accommodate and remedy the issue. I would stay again.
Jattir
Yes there where shops nearby and the activities are more fir ages 18 and up
Tracy
Excellent buffet and restaurant. Nice pool. Staff are very friendly. Ask for a room on an upper floor away from the street.
Barbara
Everything was perfect ❤️
Talitha
The King Suite was exceptionally spacious and thoughtfully prepared with everything needed for a comfortable and enjoyable stay. While the hotel itself was excellent, it was truly the staff who made this experience outstanding.
Housekeeping was efficient and respectful of our privacy, conveniently servicing the room while we were out and consistently restocking supplies without ever needing reminders. The front desk team—particularly David and Edgardo—were incredibly helpful, professional, and welcoming throughout our stay.
David, in particular, enhanced our experience with outstanding restaurant recommendations, assistance with reservations, car service arrangements, and patiently answering our many questions. His attention to detail and commitment to guest satisfaction made a meaningful difference.
The morning breakfast and Executive Lounge offered delicious food and beverages each day, adding an extra level of comfort and convenience. The pool area provided a relaxing, private spa-like atmosphere that we thoroughly enjoyed.
I look forward to returning and sincerely thank the entire team for delivering exceptional service from start to finish.
Housekeeping was efficient and respectful of our privacy, conveniently servicing the room while we were out and consistently restocking supplies without ever needing reminders. The front desk team—particularly David and Edgardo—were incredibly helpful, professional, and welcoming throughout our stay.
David, in particular, enhanced our experience with outstanding restaurant recommendations, assistance with reservations, car service arrangements, and patiently answering our many questions. His attention to detail and commitment to guest satisfaction made a meaningful difference.
The morning breakfast and Executive Lounge offered delicious food and beverages each day, adding an extra level of comfort and convenience. The pool area provided a relaxing, private spa-like atmosphere that we thoroughly enjoyed.
I look forward to returning and sincerely thank the entire team for delivering exceptional service from start to finish.
Kimberly
Clean hotel, however no hot water and bar closed on Sunday's.
Graciela
The entire hotel was Great! Especially the staff
Stephanie
My family and I stayed at Renaissance Panama City Hotel expecting a safe and enjoyable vacation. Unfortunately, our experience was extremely disappointing.
While we were away at breakfast, huge amount of money was stolen from my brother’s pants inside our room. We immediately reported the incident to hotel management. Instead of properly rectifying the situation or offering a refund, we were simply moved to another room after we requested compensation.
We were told there was “no evidence,” yet when we asked to see the security footage, it was never shown to us. There was no real investigation transparency or meaningful effort to resolve the matter.
Safety and accountability are extremely important when traveling, and sadly, we did not feel supported or protected in this situation. Based on our experience, we cannot recommend this hotel.
While we were away at breakfast, huge amount of money was stolen from my brother’s pants inside our room. We immediately reported the incident to hotel management. Instead of properly rectifying the situation or offering a refund, we were simply moved to another room after we requested compensation.
We were told there was “no evidence,” yet when we asked to see the security footage, it was never shown to us. There was no real investigation transparency or meaningful effort to resolve the matter.
Safety and accountability are extremely important when traveling, and sadly, we did not feel supported or protected in this situation. Based on our experience, we cannot recommend this hotel.
Terah
The hotel room bathroom lighting is terrible. The towels were disgustingly dingy and the shower floor was nasty. No microwave in the room, so if you have leftovers from room service or going out to eat, there’s no way to warm the food to eat it. It’s a waste of money to buy food you can’t finish only to throw the rest away because it can’t be re-heated. The closets smelled horrible. Very dissatisfied with the room.
Julian
Comfortable
REal L
The room was super clean. The staff was really nice and helpful. If I had any questions they were able to answer them very quickly. Definitely recommend this hotel it’s really close to everything whether you’re walking or driving i will definitely stay here again Next time I visit Panama.
nehouray
every thing
Andrés
Very good hotel, well located.
aymen
Staff at the reception were nice and friendly. Rooms are smelly and mouldy. A.c was so loud and room service was so unprofessional
Estuardo
Hotel is outdated. Poor maintenance. Breakfast buffet was just ok. Hotel is located in old part of town. Swimming pool not heated. Last day they didn’t clean our room. Valet parking is not 24hrs. If you need your car, you will have to walk all the way to the parking area.
Tanie
Staff and facilities
Gary
The street noise in room was terrible. Every car and truck that went down the street you could hear. The windows in the room were not sealed at all.
Randolph
My best friend and I flew down to celebrate my birthday, and we had an amazing time! The staff was incredibly friendly and helpful, the breakfast featured fresh fruits and delicious foods, and the property was beautifully maintained with stunning architecture and artwork. It’s also in a fantastic location near local restaurants, shops, and more. We will definitely be back!
Raul
The staff was nice and very helpful.
The room cleaning was not as expected. Found a receipt under the bed with a 2 week past date on it.
Didn’t feel a very clean vibe in the bathroom either.
Breakfast was nice though, and it was really good that it was included with the stay. The pool was freezing “my kids words” they couldn’t even last a full hour in it cause they were so cold.
The room cleaning was not as expected. Found a receipt under the bed with a 2 week past date on it.
Didn’t feel a very clean vibe in the bathroom either.
Breakfast was nice though, and it was really good that it was included with the stay. The pool was freezing “my kids words” they couldn’t even last a full hour in it cause they were so cold.
Christopher
Exceptionally good staff, in particular, Hugo who went out of his way to connect with us. Breakfast was great, both hot and cold foods, eggs made to order, fruits, and local hot foods! Yums!
Susan
It was a great stay. They are very kind and love to help. TERRIFIC STAFF!!!!!!
Mervet
The staff at the front desk were very friendly and helpful. Breakfast was okay overall. I understand that it’s an open buffet, but I would have preferred if coffee and water were self-serve. We had to wait for someone to bring them to the table, and while this may be part of the local service style, having them available on the side would have felt more comfortable and convenient.
Sidney
Horrible experience with room service and staff behavior
My stay was extremely disappointing and far below what I would expect from a hotel of this category.
,
My stay was extremely disappointing and far below what I would expect from a hotel of this category.
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Michael
The staff, room and overall stay was very nice. The staff was very friendly and welcoming, and when I had a problem that required IT support they surprisingly stayed on top of it until it was resolved.
Nyhaitha
awesome staff
Troy Duncan
Yes
Lisseth
Great location near good walkable restaurants
Pablo
Great!
Jamandi Rydrel
We enjoyed ourselves
Aleyah Breyann
Nice, clean room and lobby. The pool was really pretty and the overall interiors felt very luxurious. The daily cleaners were so nice and professional. The hotel helped us book excursions and were very helpful and transparent throughout the process. The traffic noises were pretty loud beside the hotel, I would suggest to bring ear plugs if you are a light sleeper.
Mahfoud
All was good, the room was a bit old but it's normal it's a old hotel. The staff was perfect for everything (cleaning, breakfast, front desk)
Shushila
Everything was great.
Sharon Isoken
I stayed for nine nights and I enjoyed my time at this hotel I recommend this hotel for several days staff is nice and the hotel is worth it.
Caron
I would definitely recommend this hotel. From the front desk staff,to the dining and housekeeping staff
Everyone was so efficient.
Everyone was so efficient.
Maksim
The room was nice. The view was nice. The casino was ok me and my dad enjoy it. The night restaurant was nice had good Food.
What I don’t like is being charged $115 for 3 days of breakfast and only get two days worth of breakfast.
On Third day my plane was at 7:55 am so I left hotel at 4;30am the promised the would give me two boxes with breakfast instead the guy at front desk said they will give me $36 refund which never happened instead they charged me the full $115 I feel robed and will not stay at this hotel again .
What I don’t like is being charged $115 for 3 days of breakfast and only get two days worth of breakfast.
On Third day my plane was at 7:55 am so I left hotel at 4;30am the promised the would give me two boxes with breakfast instead the guy at front desk said they will give me $36 refund which never happened instead they charged me the full $115 I feel robed and will not stay at this hotel again .
Anthony
The staff is always amazing. The breakfast is great and the location is perfect.
Maureen
No free breakfast no decent shopping on expedia.com. It is listed as a five star hotel in reality. This is a three star hotel.
Jose J
Great service staff.
Oscar
The staff was friendly and very professional
Location & surroundings
Renaissance Panama City Hotel
Via Espana & Ricardo Arias Street, Panama City, Panama
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Renaissance Panama City Hotel
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