Renaissance Panama City Hotel

8/10

Excellent

03 Aug 2026

Nelisse

Staff was excellent and extremely helpful. Rooms needed deep cleaning especially the carpets. Bed linen was clean, shower also clean, comfortable beds. Best location. Inviting pool area and lobby.

10/10

Exceptional

01 Aug 2026

Claudia L

At first I was hesitant but I was very surprised with the whole experience. The price was just right and the service surpassed my expectations. The front desk was helpful, the staff in the dining room was friendly and cordial every time I went for breakfast. The cleaning staff was very helpful as well. I highly recommend this place for your next vacation in Panama. I am going to try to go back for spring break. Muchísimas gracias por su servicio. Respectfully, Claudia

10/10

Exceptional

31 Jul 2026

Francisco

Me gustó la atención en general, especialmente las chicas del restaurante a la hora del desayuno como la de Deyka, Yohana y Jessica, también en la recepción que nos ayudó con un tour a San Blas, cuenta con excelente ubicación, limpieza de habitación impecable. Falta un poco de iluminación en la habitación, aparte de eso todo excelente.

10/10

Exceptional

27 Jul 2026

Alexx

everything was great

6/10

Pleasant

27 Jul 2026

Kim

It was a good stay with the exception of there was not a microwave in the room or non accessible in the hotel for use which caused alot of wastage of food.The maid service was not good as they never emptied the trash and some days I had no service when I requested that needs to be improved Also it was at times noisy you can hear traffic all hours of the night

10/10

Exceptional

26 Jul 2026

Kenya

The staff were all very friendly and helpful.

8/10

Excellent

26 Jul 2026

Sonia

It was beautiful but the maid service can improve had no maid service for 2 days and the language barrier was not good either I believe in a hospitality industry there should be an English interpreter available because it is frustrating for both parties to get what they need across

6/10

Pleasant

22 Jul 2026

Saudia

The room doesn't have good lighting hard to do your make up and it doesn't have a full length mirror so i had to go downstairs to the lobby bathroom to see how my outfits look on me. Bar doesn't open till 4pm hardly any of the staff speaks English only 1 front desk person spoke and understood English not even the concierge spoke good English. Overall the was very nice bed comfortable, they has wash cloths in the room which is always a plus and water in shower was hot which I loved. Food at hotel was ok can use some improvement on menu. And because of tourist it would be nice if things where in English and Spanish

8/10

Excellent

21 Jul 2026

LeChema

This hotel was a good pick. The food here was really good. The drinks were divine, and the staff was amazing. If you are planning a trip to Panama City and just looking to stay in the surrounding areas, this is a place to stay. The only downside to this hotel was the bed. The bed was not as comfortable as I expected since it is part of the Marriott family. If you have back problems, this may be an issue for you.

Family_with_children

10/10

Exceptional

20 Jul 2026

Carlos

Todo excelente gracias

Partner

8/10

Excellent

13 Jul 2026

Chinenye

The hotel was nice and in a good area. Edgar at the front desk was very helpful. This is a good place to stay, my friends and I were there for a week. I will say the pool is a little bit small.

Friends

8/10

Excellent

13 Jul 2026

Hamilton

The location was ideal. The hotel is in the middle of the downtown area and several places are within walking distance (or a reasonable uber ride). The staff was very professional and helpful

Friends

8/10

Excellent

12 Jul 2026

Lerisha

The staff were easy to talk to. The room was clean and room service was always available. The pool was great, water was very clean and the breakfast gave us options to choose from.

Partner

10/10

Exceptional

09 Jul 2026

SHAUNA

Just a wonderful place to stay. The hotel is very tasteful- the pool area especially. Has a classy feel.
Food in the restaurant on site was great and every interaction with the staff was very nice.
Centrally located too!

Partner

10/10

Exceptional

09 Jul 2026

Leeya

!

Partner

8/10

Excellent

08 Jul 2026

Liza

Está súper bien
En las fotos es más bonito
La zona aunque dicen que es buena no me encantó no me sentía segura

Self

8/10

Excellent

08 Jul 2026

Kathleen

Good customer service but housekeeping staff failed to provide us with the right amount of washcloths.

Partner

10/10

Exceptional

06 Jul 2026

Marisca

Staff was very courteous

Self

8/10

Excellent

06 Jul 2026

Daysha

Property was cute. Basic. Bar hours are limited. Bartender was AMAZINGGGGGGGGGG.

Self

2/10

Poor

06 Jul 2026

Liza

I had to cancel and I never received message back from the hotel

10/10

Exceptional

05 Jul 2026

Vanessa

Fueron muy amables, el hotel súper lindo, todo limpio y camas cómodas

Family_with_children

10/10

Exceptional

05 Jul 2026

UBALDO V FERNANDEZ

Everything perfect

Self

10/10

Exceptional

28 Jun 2026

Rehema Alphonsine

Great hotel staff
It was clean & they were sweet .
For the most part it was really safe as well .

Self

10/10

Exceptional

25 Jun 2026

Joseph

The breakfast was great.

Partner

8/10

Excellent

25 Jun 2026

Fiel K

Staff were sweet.

Family_with_children

10/10

Exceptional

24 Jun 2026

Lalit

Thank you panama team !!

Family

10/10

Exceptional

14 Jun 2026

Sonia

Don't ask for handicap room safety hazard the whole bathroom floor and part of room gets wet. Sadly, I called immediately and was changed to regular room

Friends

8/10

Excellent

12 Jun 2026

Kirklyn

We really enjoyed our stay at this hotel. They offer really nice service and helpful! It all started from the airport transfer , they sent an amazing driver for us . I had a fantastic experience with Miguel ! He arrived exactly on time, navigated the traffic smoothly, and made me feel completely safe the entire ride. The car was immaculately clean, and he was very polite. So he became our tour guide.. This guy is incredible, he took us everywhere also he very knowledgeable and knows all the best food spot !!Highly recommended if you need a reliable, comfortable ride! Also a big shout out to Hugo at the front desk !! I told him it was my girlfriend birthday and he remembered n sent a cake to the room it made us felt loved !!

Partner

10/10

Exceptional

06 Jun 2026

Steadman

Friendly staff. It was enjoyable
Thanks. See you soon

Friends

10/10

Exceptional

03 Jun 2026

Marie Furcy

My friend and I had a wonderful stay at this great hotel. The staff was friendly, professional, and always willing to help. This hotel is great, and its location offers the convenience to easy access walking or public transportation to local attractions and restaurants . Our transportation drivers/tour guides were knowledgeable with a great sense of humour.

The breakfast was excellent, and the facilities were well-maintained. The restaurant employees were amazingly dependable, cheerfully helpful, and extremely pleasant. Overall, the experience exceeded our expectations, and we would gladly stay here again. We would highly recommend this hotel to our family and friends and to anyone looking for comfort, convenience, and outstanding hospitality.

Friends_and_family Friends

10/10

Exceptional

26 May 2026

Andrick

Excellent location and convenience

Family

10/10

Exceptional

25 May 2026

Maurizio

Reccomend

Friends

10/10

Exceptional

24 May 2026

James

This is a beautiful property with a great location. The is a Rey grocery store right down the street that really came in handy. The on site restaurant Lila was delicious. The Concierge David turned this from a 5 star to a 6 star property

Partner

10/10

Exceptional

11 May 2026

Farah

Breakfast was very good, staff are very helpful and friendly

10/10

Exceptional

08 May 2026

Edilka

Great customer service
very nice lady cleaning the room, always wished me and leaving “have a good day notes” and keeping the room super clean. Her name is Dalia!
I will certainly return to Renaissance Hotel 😀

Self

10/10

Exceptional

04 May 2026

Patricia

Clean room and staff very friendly.

Friends

10/10

Exceptional

01 May 2026

Khamani

Great Experience 10/10, Restaurant Food Is Amazing! They really cater to their guests

Friends

10/10

Exceptional

30 Apr 2026

isain

The Staff at Renaissance Panama City is exceptional. Everyone was incredibly warm and friendly and willing to help especially David from the front desk gave me great recommendations for excursions and dining

Partner

10/10

Exceptional

30 Apr 2026

Clemencia

Fue una sorpresa para mis papás y ellos salieron encantados de allá

8/10

Excellent

29 Apr 2026

Christopher

Breakfast menus was good. Not so much variety.
Adequate ! The rooms needs refurbished. They furniture looks old and outdated. Shower was rusty not such a powerful water flow!

Partner

10/10

Exceptional

26 Apr 2026

Jenette

staying at the Renaissance Hotel was amazing the hotel is beautiful the area is safe from the front desk to the kitchen everyone treats you like royalty I had a fabulous time I enjoyed every moment a big shoutout too the entire staff of the Renaissance hotel keep up the great service thank you for everything

Self

6/10

Pleasant

26 Apr 2026

Julio C

Cleaning of rooms may be improved, specially bed linens change, at least every other day. Trash bins would be more hygienic if used with disposable bags.

Self

6/10

Pleasant

25 Apr 2026

Pamela

Had no AC for 3 days and was promised compensation which we never received.

Family

10/10

Exceptional

23 Apr 2026

Shaied

It's a very nice hotel and the staff is very nice as well

10/10

Exceptional

21 Apr 2026

Kereese Imani

Checking in and out was super easy. The staff was responsive and had great suggestion where to eat and what to do. They anticipate your needs. 10/10. The hotel restaurant is great and the room service menu even better.

Family_with_children

8/10

Excellent

21 Apr 2026

Darryl

Good hotel. I would have given a better review, however, it’s incorrectly listed as a 5 star hotel. I would say 4 star hotel at best, but I would definitely recommend it for cost and location. Staff were 5 star, really accommodating!

Partner

10/10

Exceptional

20 Apr 2026

Juan

The service & staff are excellent cannot stress enough how nice they all are and very clean hotel

Friends

10/10

Exceptional

17 Apr 2026

Kya Edece

Great accommodation and I highly recommended. I plan to revisit Panama City, Panama and will rebook at the Renaissance Hotel again.

Friends

6/10

Pleasant

16 Apr 2026

Denice Cecelia

The rooms need to to be upgraded..Dont take your kids,its Not family friendly.property is boring..its more suitable for weddings and meetings

10/10

Exceptional

15 Apr 2026

Jason

Didn’t took the breakfast package

8/10

Excellent

15 Apr 2026

Enrique

AC issues. Same sheets were used the following day.

Self

6/10

Pleasant

11 Apr 2026

Joanne

Room was outdated, no facial mirror, poor lighting and too few towel bars.

Family_with_children

10/10

Exceptional

10 Apr 2026

Zahire

Everything was great! I would definitely recommend if you’re staying in Panama City!

Partner

10/10

Exceptional

06 Apr 2026

Stacey Latresa

Very nice and helpful staff will book again

Family_with_children

10/10

Exceptional

06 Apr 2026

Calvin

Nice location near the local metro station. Relatively safe area to walk at night. Plenty of food options nearby. Property is in good shape and AC is strong. Only problem is night time noise can be a bit loud coming from the street as there's always a bonehead or two that likes to rev their moto bikes late at night (not the hotel's fault)

Partner

10/10

Exceptional

05 Apr 2026

Yanisley

Great location close to downtown, in a quite and nice area.

Friends

8/10

Excellent

05 Apr 2026

Fabiola

The location of this hotel is PERFECT, as it is walking distance from all the best restaurants and shopping in the financial district. The staff was friendly, and free valet parking is included. The breakfast buffet was delicious and plentiful. We enjoyed the pool as well which felt like a nice oasis from the hustle and bustle of the city. There was a gym onsite as well. The rooms were clean and comfortable.

Family

10/10

Exceptional

03 Apr 2026

Kayla Natasha

Yes

10/10

Exceptional

02 Apr 2026

Hosea

This was a beautiful location to getaway. Highly professional staff that catered to our needs. Very clean room. Buffet breakfast was delicious. I’d recommend pre-paying for it. We enjoyed our stay. Also, the pool was cleaned everyday and water was great! We’d like to should out to Esther who was our omelet specialist in the mornings.

Partner

10/10

Exceptional

28 Mar 2026

Dacia

Edgar and Diane at the front desk were amazing. From the day I checked it, Edgar answered all my questions and even made great suggestions. Diane also was helpful in calling and excursion place for me so I could book a last minute appointment. Overall amazing experience. Definitely recommend. If I ever go back to Panama, I’m definitely going back to Renaissance.

10/10

Exceptional

22 Mar 2026

DEBORAH

Amazing customer Service, the staff was wonderful and very professional. Breakfast was wonderful, varitey of food, drinks and fruits.
Staff in the breakfast area was very attentive. Especially Ms. Deyka. She had me a birthday cupcake and they sang Happy birthday for me. She was so sweet.

Friends

8/10

Excellent

14 Mar 2026

Mikhail De'Allo

Nice location. Central. Amazingly friendly staff. Unfortunately there was an A/C issue during our stay, which the staff worked hard to accommodate and remedy the issue. I would stay again.

Friends

10/10

Exceptional

03 Mar 2026

Jattir

Yes there where shops nearby and the activities are more fir ages 18 and up

Self

10/10

Exceptional

02 Mar 2026

Tracy

Excellent buffet and restaurant. Nice pool. Staff are very friendly. Ask for a room on an upper floor away from the street.

Friends

10/10

Exceptional

27 Feb 2026

Barbara

Everything was perfect ❤️

10/10

Exceptional

24 Feb 2026

Talitha

The King Suite was exceptionally spacious and thoughtfully prepared with everything needed for a comfortable and enjoyable stay. While the hotel itself was excellent, it was truly the staff who made this experience outstanding.

Housekeeping was efficient and respectful of our privacy, conveniently servicing the room while we were out and consistently restocking supplies without ever needing reminders. The front desk team—particularly David and Edgardo—were incredibly helpful, professional, and welcoming throughout our stay.

David, in particular, enhanced our experience with outstanding restaurant recommendations, assistance with reservations, car service arrangements, and patiently answering our many questions. His attention to detail and commitment to guest satisfaction made a meaningful difference.

The morning breakfast and Executive Lounge offered delicious food and beverages each day, adding an extra level of comfort and convenience. The pool area provided a relaxing, private spa-like atmosphere that we thoroughly enjoyed.

I look forward to returning and sincerely thank the entire team for delivering exceptional service from start to finish.

Friends

8/10

Excellent

22 Feb 2026

Kimberly

Clean hotel, however no hot water and bar closed on Sunday's.

Partner

10/10

Exceptional

21 Feb 2026

Graciela

The entire hotel was Great! Especially the staff

Partner

2/10

Poor

19 Feb 2026

Stephanie

My family and I stayed at Renaissance Panama City Hotel expecting a safe and enjoyable vacation. Unfortunately, our experience was extremely disappointing.

While we were away at breakfast, huge amount of money was stolen from my brother’s pants inside our room. We immediately reported the incident to hotel management. Instead of properly rectifying the situation or offering a refund, we were simply moved to another room after we requested compensation.

We were told there was “no evidence,” yet when we asked to see the security footage, it was never shown to us. There was no real investigation transparency or meaningful effort to resolve the matter.

Safety and accountability are extremely important when traveling, and sadly, we did not feel supported or protected in this situation. Based on our experience, we cannot recommend this hotel.

Family

4/10

Poor

17 Feb 2026

Terah

The hotel room bathroom lighting is terrible. The towels were disgustingly dingy and the shower floor was nasty. No microwave in the room, so if you have leftovers from room service or going out to eat, there’s no way to warm the food to eat it. It’s a waste of money to buy food you can’t finish only to throw the rest away because it can’t be re-heated. The closets smelled horrible. Very dissatisfied with the room.

Family

8/10

Excellent

06 Feb 2026

Julian

Comfortable

Business

10/10

Exceptional

03 Feb 2026

REal L

The room was super clean. The staff was really nice and helpful. If I had any questions they were able to answer them very quickly. Definitely recommend this hotel it’s really close to everything whether you’re walking or driving i will definitely stay here again Next time I visit Panama.

Leisure Self

10/10

Exceptional

28 Jan 2026

nehouray

every thing

Leisure Friends

10/10

Exceptional

25 Jan 2026

Andrés

Very good hotel, well located.

Leisure Family_with_children

4/10

Poor

23 Jan 2026

aymen

Staff at the reception were nice and friendly. Rooms are smelly and mouldy. A.c was so loud and room service was so unprofessional

Leisure Friends

4/10

Poor

22 Jan 2026

Estuardo

Hotel is outdated. Poor maintenance. Breakfast buffet was just ok. Hotel is located in old part of town. Swimming pool not heated. Last day they didn’t clean our room. Valet parking is not 24hrs. If you need your car, you will have to walk all the way to the parking area.

Leisure Family

10/10

Exceptional

21 Jan 2026

Tanie

Staff and facilities

6/10

Pleasant

20 Jan 2026

Gary

The street noise in room was terrible. Every car and truck that went down the street you could hear. The windows in the room were not sealed at all.

Partner

10/10

Exceptional

18 Jan 2026

Randolph

My best friend and I flew down to celebrate my birthday, and we had an amazing time! The staff was incredibly friendly and helpful, the breakfast featured fresh fruits and delicious foods, and the property was beautifully maintained with stunning architecture and artwork. It’s also in a fantastic location near local restaurants, shops, and more. We will definitely be back!

Leisure Family

6/10

Pleasant

16 Jan 2026

Raul

The staff was nice and very helpful.

The room cleaning was not as expected. Found a receipt under the bed with a 2 week past date on it.
Didn’t feel a very clean vibe in the bathroom either.

Breakfast was nice though, and it was really good that it was included with the stay. The pool was freezing “my kids words” they couldn’t even last a full hour in it cause they were so cold.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Christopher

Exceptionally good staff, in particular, Hugo who went out of his way to connect with us. Breakfast was great, both hot and cold foods, eggs made to order, fruits, and local hot foods! Yums!

Leisure Family

10/10

Exceptional

12 Jan 2026

Susan

It was a great stay. They are very kind and love to help. TERRIFIC STAFF!!!!!!

8/10

Excellent

10 Jan 2026

Mervet

The staff at the front desk were very friendly and helpful. Breakfast was okay overall. I understand that it’s an open buffet, but I would have preferred if coffee and water were self-serve. We had to wait for someone to bring them to the table, and while this may be part of the local service style, having them available on the side would have felt more comfortable and convenient.

Leisure Family_with_children

2/10

Poor

10 Jan 2026

Sidney

Horrible experience with room service and staff behavior

My stay was extremely disappointing and far below what I would expect from a hotel of this category.
,

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Michael

The staff, room and overall stay was very nice. The staff was very friendly and welcoming, and when I had a problem that required IT support they surprisingly stayed on top of it until it was resolved.

10/10

Exceptional

09 Jan 2026

Nyhaitha

awesome staff

Leisure Family

8/10

Excellent

05 Jan 2026

Troy Duncan

Yes

Leisure Partner

10/10

Exceptional

03 Jan 2026

Lisseth

Great location near good walkable restaurants

10/10

Exceptional

01 Jan 2026

Pablo

Great!

Leisure Family_with_children

8/10

Excellent

31 Dec 2025

Jamandi Rydrel

We enjoyed ourselves

10/10

Exceptional

31 Dec 2025

Aleyah Breyann

Nice, clean room and lobby. The pool was really pretty and the overall interiors felt very luxurious. The daily cleaners were so nice and professional. The hotel helped us book excursions and were very helpful and transparent throughout the process. The traffic noises were pretty loud beside the hotel, I would suggest to bring ear plugs if you are a light sleeper.

Leisure

10/10

Exceptional

31 Dec 2025

Mahfoud

All was good, the room was a bit old but it's normal it's a old hotel. The staff was perfect for everything (cleaning, breakfast, front desk)

Business

10/10

Exceptional

28 Dec 2025

Shushila

Everything was great.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Sharon Isoken

I stayed for nine nights and I enjoyed my time at this hotel I recommend this hotel for several days staff is nice and the hotel is worth it.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Caron

I would definitely recommend this hotel. From the front desk staff,to the dining and housekeeping staff
Everyone was so efficient.

Leisure Partner

4/10

Poor

26 Nov 2025

Maksim

The room was nice. The view was nice. The casino was ok me and my dad enjoy it. The night restaurant was nice had good Food.
What I don’t like is being charged $115 for 3 days of breakfast and only get two days worth of breakfast.
On Third day my plane was at 7:55 am so I left hotel at 4;30am the promised the would give me two boxes with breakfast instead the guy at front desk said they will give me $36 refund which never happened instead they charged me the full $115 I feel robed and will not stay at this hotel again .

Business

10/10

Exceptional

24 Nov 2025

Anthony

The staff is always amazing. The breakfast is great and the location is perfect.

4/10

Poor

20 Nov 2025

Maureen

No free breakfast no decent shopping on expedia.com. It is listed as a five star hotel in reality. This is a three star hotel.

Business_and_leisure Friends

8/10

Excellent

19 Nov 2025

Jose J

Great service staff.

10/10

Exceptional

15 Nov 2025

Oscar

The staff was friendly and very professional

Business Self