Name: Hospedium Princess Hotel Panamá
Address: Calle 53 Este Marbella y Ave. 5ta B Sur, Panama, 8320239, PA

10/10

Exceptional

05 Aug 2026

Mirna

Room carpet bad condition, condensation in the room. Tv terrible

4/10

Poor

31 Jul 2026

Rocío del Mar

El servicio fue bueno de parte de los empleados, pero el hotel es en alfombra y el olor a humedad fue muy fuerte, no lo recomiendo para gente alérgica. La bañera estaba despintada y el agua no calentaba en la bañera de mi habitación. Los elevadores, sus botones estaban rotos y no podíamos bajar al lobby en ciertos elevadores.

4/10

Poor

30 Jul 2026

Evelyn

Las habitaciones estaban sucias, la alfombra tiene olor a humedad. Solo el primer día nos dieron botellas de agua, se supone que si son varias noches de hospedaje deben dar agua diariamente. Las fotos de la piscina son engañosas porque no es como se muestra.

2/10

Poor

29 Jul 2026

Marlene Olivia

This place is not place to remain anyone to. Bed was terrible there was a pipe leaking in the bathroom and the room was not clean.

8/10

Excellent

27 Jul 2026

Lu

o

8/10

Excellent

27 Jul 2026

Julie-Ann

Hospedium Princess is just one of the more older styled & furnished Hotel but apart from this.....great location. Lots of variety shops and restaurants close by. Staff was friendly and accommodating i remember Cheki & Grace at the front desk, very nice. Breakfast was not bad at all there were some sort of variety but the fruits were great & fresh each morning. The rooms are clean and fully Air-conditioned.

This is one of the more affordable hotel in the city to stay.

4/10

Poor

27 Jul 2026

Tiffany

Review of Hospedium Princess Hotel – Panama

Our stay at Hospedium Princess Hotel was a mixed experience.

On the positive side, the front desk staff were friendly and helpful. We arrived before check-in, and they were kind enough to store our luggage while we went out, which we really appreciated.

Unfortunately, once we got to our room, we noticed several issues. The room key card frequently had trouble unlocking the door, often taking multiple attempts before it worked. The room also had a noticeable musty, smoky odor, which may have been coming from the carpet. It took about 10 minutes for the hot water to become hot enough for a shower.

The bathroom cleanliness was disappointing. There were black grime spots around the floor, tub, and other areas.

I had to report twice that our room had been cleaned but no fresh towels had been left behind. We also placed the “Do Not Disturb” sign on our door, yet housekeeping still entered our room while we were away, which was concerning and defeated the purpose of the sign.

The elevators were also confusing. Two of them did not have a button for the lobby, so you had to remember which elevator to use if you wanted to get back downstairs.

Overall, Hospedium Princess Hotel is an okay place if you’re simply looking for somewhere to sleep after spending the day exploring Panama. However, the hotel feels dated and not particularly well maintained.

Also in the photo shows a “casino” please note there is no casino on the compound.

6/10

Pleasant

27 Jul 2026

EDGAR

It's a mid-age hotel; I am sure it was one of the best 15 years ago. Has some maintenance problems, like a missing desk in the room, the bathtub is old and has some big scratches, the key for the water for the shower broke on the third day, the rug shows the past ot the time, but the worst of all was that 2 of the 3 elevators have missing buttons on the control panel so you can't push the lobby button, at the end of the day, only 1 elevator worked properly. The good thing was the staff; everyone was so nice and willing to help.
Location was good too.

4/10

Poor

26 Jul 2026

Farin Medina

Most of the elevators were missing the lobby button. The breakfast diner is not well organized, and the lady, whom I believe manages the breakfast, can be rude at times when asked for a plate or cup.

2/10

Poor

24 Jul 2026

Raquel

The breakfast was bad

2/10

Poor

19 Jul 2026

YULISSA

Deben mejorar en todo

Family_with_children

2/10

Poor

18 Jul 2026

Javeed

Majority of the rooms are carpeted and they all had bad odors and one of the travelers had an asthma issue while only being in the room for an hour. We had to cancel and look for another hotel elsewhere. The girl at the front desk was helpful in cancelling our booking.

Friends

10/10

Exceptional

14 Jul 2026

Cristhian

El hotel ofrece una vista increíble

Self

6/10

Pleasant

12 Jul 2026

IVAN

El aire acondicionado no estaba funcionando bien

Partner

2/10

Poor

09 Jul 2026

Nelson

Don't have toothpaste or toothbrush you have to go out and buy it in your own.
Don't have a phone in their rooms.
Rooms doesn't smell good.

Family

4/10

Poor

08 Jul 2026

Rhett

The day that I visited this hotel, the air-conditioning was only working at 50%. which I understood wasn’t their fault. There was water leaking in the bathroom through the walls and the faucets didn’t work properly. There were no glasses or cups in the room for drinking water. But the room was clean and the staff were as helpful as could be. The final item was that there were no labels on any of the food that was served for breakfast so unless you were familiar with local cuisine, it wasn’t always easy to tell what was what.

Self

2/10

Poor

08 Jul 2026

ARLLEN

El aire no funciona mu noche fue terrible

Self

2/10

Poor

08 Jul 2026

Michelle

I do not recommend. There are plenty of other places to stay. I spent 20 days in the hotel. And the air conditioner never worked. Blew hot air 24/7 in the room. I had to ask for a fan to help me stay alive. The hotel management not once reached out. Turned out all of the rooms were warm as well. When i talked to front desk they told me i could move but the rest of the rooms were the same. The hallways were hot. The elevator was hot. Nobody in management cared about reaching out. 20 whole days and the situation never changed. The furniture inside the room is outdated and stained. To top it off, the hotel barely had ice. You have to go to the restaurant and ask for ice to take to the room. And there were days where they said they had no ice. Mind you it’s hot and humid inside the rooms. One day front desk wanted to send me across the street to an am/pm to get myself a bag of ice and walk it back in the heat. The rooms have no refrigerator since it’s a hotel. What am i going to do with a full bag of ice melting in my 85 degree room? Panameño vida mía por eso no avanzamos. I am very disappointed. I paid a lot of money to stay for 20 days. And without a refund i could not go to find another hotel. My daughter and i spent days sick since we are not used to the humidity and the heat. No windows to open either. DO BETTER. there is no excuses. Absolute disgrace. Avoid.

Family_with_children

6/10

Pleasant

07 Jul 2026

Mariana

El hotel está con un problema en el aire acondicionado , entonces la habitación que me asignaron tenía mucho olor a humedad , pedí cambio de habitación pero al parecer es algo ya general y aunque mejoró un poco también fue homeds y caliente , el personal atento y ello hacen lo que pueden .el vecindario es muy comercial .

Family_with_children

8/10

Excellent

04 Jul 2026

ARLLEN

el aire de la habitacion falo pro la cambiaron el personal e piscina mis felicitaciones, son muy profecionales, por ellos regresaria

Business

2/10

Poor

04 Jul 2026

RODRIGO

We had a terrible experience from the moment we arrived. The parking garage elevator was out of service, making access to the hotel difficult. Another elevator was also broken, and the lobby button didn't work.
The first room was in unacceptable condition: the bed was sagging, the floor was filthy, the headboard was broken, there was a bad smell, and the air conditioning barely worked. We requested another room.
The second room initially looked better, but we found more than five cockroaches, so we had to request another room.
By the time we reached the third room, we were already exhausted. Unfortunately, the air conditioning didn't work there either. None of the three rooms we stayed in had properly functioning air conditioning.
The staff showed very little interest in helping and acted as if our requests were an inconvenience. To make matters worse, Expedia only offered us a $50 refund, even though we still had two nights remaining on our reservation. No one can find a decent hotel for two nights with just $50, so this was not a real solution. If necessary, I can provide photos documenting everything we experienced. This was one of the worst hotel experiences we've ever had, and we cannot recommend this property.

Family_with_children

8/10

Excellent

03 Jul 2026

Rita

Very helpful and friendly staff but hotel amenities need more. Carpet smells and air conditioner don’t work properly

Partner

10/10

Exceptional

02 Jul 2026

kandace

A really safe place to stay.
It has a swimming pool, great food and lovely staff.
Thank you.

Self

10/10

Exceptional

02 Jul 2026

kandace

A great place to stay. The front of house staff were lovely. Very reasonable the price. The breakfast is lovely and the cleaners are fantastic.
Thank you.

Self

6/10

Pleasant

30 Jun 2026

Joel

The staff were very helpful to us....however some of the rooms need to be modernized a bit more. Other than that my stay was a 9 out of 10

Family_with_children

2/10

Poor

29 Jun 2026

Makhala Najera

The room didn’t had in no fridge the room carpet was very duty and stuffy the ac was blowing dust wind the AC wasn’t working good the bathroom wasn’t clean good had mold in the Conner or the tubs the tub wasn’t working to fill up the stopper walas broken the air vent had in a good amount of stuff make me sick after 3 days on being in the room

Partner

8/10

Excellent

26 Jun 2026

Rene

I would recommend the hotel. Great location with easy access to restaurants, shopping centres, and other attractions close to \"cinta costera\". Bed sheets and new towels every day. The price for a room + breakfast is fair. Unfortunately, I couldn't use the pool, but it looks nice...maybe next time :)

Self

6/10

Pleasant

24 Jun 2026

Lucy

The room was clean, the a\c was cool and comfortable. The room was safe and comfortable for my one overnight experience.

Self

8/10

Excellent

22 Jun 2026

Ebelin Loana

Excelente

Self

4/10

Poor

18 Jun 2026

Gene

Very tired and dirty, but good location

Self

8/10

Excellent

17 Jun 2026

Kerry

All good

6/10

Pleasant

16 Jun 2026

Alfrida

I booked hotel because it had bathtub.
But could not get stopper to stay in😔
There was Mold in bathtub and lampshade. Rugs need deep cleaning.

AWESOME Staff ❣️
GREAT location ❣️
NICE view of the city ❣️

Self

2/10

Poor

15 Jun 2026

Zhou

The hotel had mold.

8/10

Excellent

11 Jun 2026

Kimberly

Swimming pool available until 9.

Partner

2/10

Poor

11 Jun 2026

aaron

The carpet was horribly stained and old. The room smelled terrible. We had to find a different hotel because the rooms were disgusting. Don't let tye nice lobby fool you.

Partner

10/10

Exceptional

08 Jun 2026

Emily

Had a wonderful stay!

Self

10/10

Exceptional

01 Jun 2026

Johnny Enrique

Todo muy limpio

Partner

2/10

Poor

21 May 2026

Emerson

Instalaciones muy antiguas. Se nota desde los olores hasta las condiciones de los muebles de las habitaciones. Nada moderno. No es caro, pero por ese valor sí hay mejores opciones. Mala la experiencia.

Self

2/10

Poor

16 May 2026

samuel

No WiFi - no air conditioner

Self

2/10

Poor

16 May 2026

TIFFANY

Horrible, está lleno de cucarachas y las habitaciones apestan a humedad

Business

4/10

Poor

08 May 2026

Emily

air conditioning was out in the whole building for my visit. they notified me of this ahead of time with the option to cancel & if not, provided me with a box fan instead at my request. this was an unexpected overnight stay due to last minute flight changes & while the staff was friendly & accommodating, the room was not enjoyable. due to the overall climate, there's unfortunately a major cockroach issue where I was killing bugs all night & couldn't sleep. major fumigation & pest control is needed

6/10

Pleasant

05 May 2026

Sylvia

The room was very clean but the aging furnishings subtracted from the visit. I only stayed one night and felt that the cost was not congruent with the service. I called Front desk to replace a defective iron only to have it replaced with another defective iron.
The breakfast was provided the oatmeal was delicious, eggs unremarkable but there was no bacon on the buffet only franks. Bacon was for guests that paid for breakfast

The most unacceptable thing was there was no internet for the television only for my phone. There was no access to YOUTUBE.

Self

2/10

Poor

04 May 2026

Nekiesha

The hotel lobby was clean and well maintained, but the room was unpleasant and smelled like wet carpet. Washcloths were unavailable, and the staff was unhelpful and unfriendly. Communication was also difficult due to language barriers. Overall, it was a disappointing experience, and I would not stay at this hotel again.

Self

10/10

Exceptional

02 May 2026

Simmone D V

Breakfast was great

2/10

Poor

29 Apr 2026

Faith

The hotel is ok but I wouldn't recommend it as my friend and I was held up at gun point by arm thugs ,we almost lost our life while on vacation. This was very scary for them as it was theirs first time traveling. To make it worst when I spoke to the Staff/Manger they said there was nothing they can do about and outside doesn't have cameras.

Business

8/10

Excellent

29 Apr 2026

ARLLEN

Excelente ubicación. El personal súper amable, la habitación confortable. No hay lujos pero hay comodidad

Partner

2/10

Poor

28 Apr 2026

kevin

The room itself was clean, which I appreciated. However, the overall experience was still very disappointing. The air conditioning did not work properly, making the stay uncomfortable, and the staff were not very helpful when issues were raised. There was also a strong smell in the room that made me feel sick and triggered my sinuses, which suggests the space needs better cleaning or ventilation. Additionally, the view was terrible due to mess outside and foggy windows. Unfortunately, I wouldn’t choose to stay here again.

Partner

2/10

Poor

27 Apr 2026

Carlos

This is a no frills hotel. No refrigerator, no safe, there was a glass of if I wanted a drink. There was a roach in the room. There was a party in the building, loud music speaker vibrating until 2am. The mgr made it up to me comping my breakfast this morning but that wasn't very good either.

Self

6/10

Pleasant

27 Apr 2026

Gregory

The hotel was conveniently located and clean but dated and in need of some upgrades. The pool area was nice but nut we'll serviced by staff. The hotel has great potential. The staff were helpful and the front desk was very accommodating

8/10

Excellent

22 Apr 2026

ARLLEN

Cama pequeña. Pero habitación cómodas

10/10

Exceptional

22 Apr 2026

Abhelasha

Clean

Partner

4/10

Poor

21 Apr 2026

Douglas R Ng

Appearances and locations are sometimes Deceiving

2/10

Poor

17 Apr 2026

Danniell

The internet does work!!!! Staff doesn’t know how to help you!!!! The room is nasty and smells moldy!!!!!!! The water takes 10 minutes to get warm!!!!!!!!!!! The beds are broken down!!!!!

Family

4/10

Poor

16 Apr 2026

Miguel Jimenez

People in Cartagena talking in general don't have manners to deal with tourist, so sad. The place is beautiful but the people all they care is to get all the money they can from tourist.

Leisure Partner

2/10

Poor

16 Apr 2026

Lyonel

We stayed in this place from April 9 to April 16. We tried and tried to change our reservation but hotel.com would not credit or refund our money back so we stucked it out for the duration.

The carpeting should be remove in that place. Those carpeting are just to fifty dirty that made the whole room smells so horrible. So horrible that on the second night I was vomiting and my head was just throving. I would never put myself and my family in that place again.

Partner

8/10

Excellent

16 Apr 2026

Kelly- Ann Chandra

Dated hotel with an older charm but very good for the price. Air conditioning stays on all the time, no adjusting. Situated near Starbucks, Burger King, Pio Pio and some attractions are walking distance. Staff helps a lot even though their English is not the best. No outside food in hotel. Breakfast options are varied.

Partner

8/10

Excellent

13 Apr 2026

Adriany

Walking distance from a mall and a dollar store

Friends

8/10

Excellent

12 Apr 2026

Fiorella

Habian cucarachas en los baños pero el desayuno estaba delicioso. el wifi también estaba muy malo, pero la ubicación muy buena

Family

6/10

Pleasant

12 Apr 2026

Manesha

Me and my sister stayed at Princess for 4 nights . Amenities were not provided as listed. No iron, no blow dryer, fridge, no water. All of which are expected to be provided by a standard hotel. Additionally the keys were faulty. We booked two rooms and only got into one of the rooms. No urgent action was taken by staff to resolve this issue and we got access to the other room until the following day. The room that we shared for the night was horrible. Apart from the amenities not being provided the smell of the pillow and sheet was horrible. I assume that it was not changed after the last person used it. We had no choice but to sleep right there until we got access to the other room.
On the bright side the views from our rooms were amazing. The hotel is located in the heart of the city so we got the entire view of the city and the hotel pool from our rooms.

Family

8/10

Excellent

08 Apr 2026

Alejandro

Buen desayuno, linda vista en las habitaciones

Family

6/10

Pleasant

04 Apr 2026

Debbie

I will start with the positives. The staff is amazing! Super nice and polite and will help you and answer any questions you have. The price for the hotel is also amazing. The AC worked amazingly and we had it at the lowest temperature all 5 days we were there.
The property on the other hand is nothing the like the pictures. The property is old, smells musty, like mildew and mold. IT SMELLS HORRIBLE. The incense and air purifiers they use do not mask the smell but blend in with the mildew smell. The rooms do not have any refrigerators or microwaves ! Me and my partner were wondering why? Because we wanted to have cold drinks or take leftovers. Well, we soon found out why!! COCKROACHES EVERYWHERE. GERMAN COCKROACHES! When we first discovered them we did not realize the extent of the infestation so we asked for a different room. They gave us a different room the following day no questions asked. However, it only took a few hours to realize this room had more. We decided to stay because all of our tours were all day tours and we would not be at the hotel at all. Additionally the tours already had our pick up address. They are everywhere. My partner even found one in his shoe and on the bed. We made sure to always keep the lights on even to sleep and have the AC at the lowest temperature. We put everything on on the table shoes and luggage and everything zipped up at all times. Nothing touched the floor other than our feet with sandals on. And NO FOOD OR SUGARY DRINKS !!!!

Partner

10/10

Exceptional

03 Apr 2026

Roshanie

Was super, the staffs was very friendly, the hotels was really nice,

10/10

Exceptional

01 Apr 2026

David

I have stayed twice and definitely recommend getting the breakfast included! Everything was great just a few maintenance aesthetics that need to be updated and taken care of in rooms with outdated furniture and some interior damages.

Otherwise it’s in a great location and will definitely stay again!

Partner

8/10

Excellent

31 Mar 2026

Alexandre Henry Bernhardt

Repeat customer - stayed many times in the hotel. Obviously I like it. Not a 4 star, but fair price. Buffet breakfast is ok, Pool is nice, only 1 TV channel in English, Internet is very good. Also a good central location.

Self

4/10

Poor

23 Mar 2026

Navilia

My room was moldy and carpet has stains

Family

2/10

Poor

21 Mar 2026

Cassie

The rooms were deplorable to say the least. There were roaches, the carpet smelled and the toilet over flowed. How can we get a refund??

Friends

6/10

Pleasant

20 Mar 2026

franci

No breakfast

Self

10/10

Exceptional

18 Mar 2026

Angel O.

It's ok

Self

6/10

Pleasant

16 Mar 2026

VLADIMIR

Tuve una parada inesperada en Panamá, y realicé reserva, sin pago en ese momento, en este hotel a las 6pm. Al llegar en la recepción todo estuvo bien, realicé pago con tarjeta. En la habitacion (314) el aire acondicionado sonaba terriblemente fuerte, la televisión estaba dañada, solo estaba el hueco de la caja fuerte, la ducha no se cerraba bien y la mayoria del agua salía hacia la bañera, la alfombra era vieja y se la veía sucia.
El personal en general fue amable.

Partner

2/10

Poor

16 Mar 2026

Luz

Mala experiencia con la habitación, no es como en las

6/10

Pleasant

14 Mar 2026

Carmen

Great location, Great staff, near everything, good restaurants around. Building needs better manteinance and pest control.

Business

10/10

Exceptional

10 Mar 2026

JIMSON

GOOD

Self

2/10

Poor

05 Mar 2026

Romaine

The hotel was horrible it had mold all over was very smelly had to call each night for air freshener they wouldn’t change the room the toilet made a loud noise when flushing the tv didn’t work the bath in the shower was sinking and rusty the hotel is in a good location it’s just poorly maintained please do not book it’s not worth it I was ready to leave on my first night I had to buy my own sheets and the carpet is very dirty and smelly the pool needs better maintenance they literally use a hose to refill the pool it’s just not the best place to spend any form of vacation or celebration.

Partner

10/10

Exceptional

02 Mar 2026

Sarah GoLightly

The room was a good price and nice size! Staff was nice and accommodating. Loved the smart TV so i watched my Netflix show! The pool had lots of children and water was not clear, hot tub was not hot, so I passed on that. breakfast omelette, making lady was in no rush with a long line

4/10

Poor

28 Feb 2026

Mai

Old and outdated rooms, no lock in doors had to put a chair to feel safe.

Friends

2/10

Poor

24 Feb 2026

Francis

old and without any maintenance hotel, dirty carpets all over the floor and inside the rooms disgusting, stained, smell like urine and the humidity in the hallway is incredible , they even have a dedicate dryer in the hallway, the rooms and humid, and showing lack of maintenance and care, the air conditioner ventilation completely dirty with dust and mold

Business

10/10

Exceptional

21 Feb 2026

samuel

The best

8/10

Excellent

16 Feb 2026

Janeth

Habitación amplia y areas limpias. Ubicación excelente. Personal amable y atento.

Friends_and_family Family

2/10

Poor

13 Feb 2026

Barbara

Fui el 28 de enero de 2025 y el hotel entero no tenía aire acondicionado, en la recepción me dijeron que estaba en mantenimiento y que probablemente para la madrugada estaría funcionando, pleno verano y sin aire, resulta que al día siguiente hablé con alguien que me dijo que el hotel tenía 1 semana sin aire.

Family

2/10

Poor

13 Feb 2026

Irene

There was a cockroach among the forks at the breakfast buffet. The room smelled musty, and the breakfast was very poor, even the honey and jams tasted very artificial.

There was also no hair dryer in the room. I had to request one from the front desk, and it took quite a while for it to be delivered. By the time it arrived, it was already very late, and the buttons were not working properly.

I left my socks under the sheets because sometimes I take them off while sleeping and don’t realize it. When I returned to the room, the person who cleaned it had placed my socks on top of the pillow, seemingly trying to make a point. I consider this inappropriate and highly unprofessional behavior, as well as VERY BAD SERVICE.

Business Self

2/10

Poor

02 Feb 2026

FANNY

Las habitaciones del hotel no se encontraban aseadas adecuadamente: alfombras muy
sucias, sábanas con mal olor y causaban picazón en la piel.
• Se observaron cucarachas vivas en varias habitaciones, tanto en el piso, mobiliario, como
saliendo por el drenaje de la bañera. Creando inseguridad en el equipo para desayunar en
el lugar al día siguiente.
• Equipos sin funcionar: aire acondicionado, mantenia una temperatura más similar a
calefacción y no podía ser regulado, televisor en algunas de las habitaciones estaba la mitad
de la pantalla dañada y la otra mitad mostraba imagen, la ducha en una de las habitaciones
no salía agua, el elevador no llegaba a algunos pisos, se debia marcar otro piso y terminar el
recorrido por las escaleras.
• Ausencia de toallas en una de las habitaciones.
• No atendían los teléfonos para reportar estas situaciones.
• El olor a humedad fue tan fuerte y al permanecer expuestos a ello toda la noche, ocasionó
complicaciones respiratorias a algunos miembros del personal, incluyendo una crisis
asmática en una colaboradora que nos reporta no había presentado episodios en más de 3
años.

2/10

Poor

30 Jan 2026

Jose

Room with no ac. Left

2/10

Poor

29 Jan 2026

Jorge

I spend 9 days without air conditioner after the third day they send me a pedestal fan the temperature at night time was 84 degrees it was terrible please do not recommend this Hotel I will like the hotel to give me a refund for the staying room

Leisure Self

2/10

Poor

29 Jan 2026

RYAN

The Room is smelling old an the Carpet is dirty.

8/10

Excellent

19 Jan 2026

Lloyd

The room was clean, and the staff were polite, professional, and helpful. On the third day, I was denied breakfast, stating that I did not pay for such service. Since I did not initiate the booking, I accepted
the explanation. The A/C is workable, and I would recommend the facility. Roo210

Leisure Self

10/10

Exceptional

18 Jan 2026

Andreas

Everything was good

2/10

Poor

15 Jan 2026

Gurpinder

The pictures on the website did not match the real rooms in person. The hotel staff were not nice, but made fun me since I did not speak Spanish let alone understand it. Laughed in my face. The room had mold everywhere, there was a weird smell. The bed was just gross. Me n my friend requested a diff room, but it was the same issue. Mold everywhere, complained to the hotel staff, and they said they couldn’t do anything about it. Asked for a refund, no answer. We were exhausted from our flight and wanted to relax as soon as we arrived there, but the whole hotel was just disgusting. The shower floor had mold, along with cockroaches. Honestly, this hotel doesn’t even deserve any stars at all. The area is very loud, the pictures shown on here aren’t the same in person. The manager didn’t do anything about it. Even spoke to Expedia and the hotel staff didn’t answer the phone to resolve this issue. Paid for 5 days and didn’t get my money back, not even a sorry from any of the staff. Very unprofessional overall. I’m back from my trip, it’s been 3 days and I still have not gotten my refund back. The staff refuses to speak to Expedia, let alone do anything about this issue.
Would not recommend staying here.

Leisure Friends

2/10

Poor

10 Jan 2026

Jai

The stuff were very bad in communicating. The room didnt look at all like the pictures i choose a d it smelled terribly bad humidity . You couldnt breath inside. We came out directly and told the. To refund the room. We went to find an other hotel

Business_and_leisure Partner

10/10

Exceptional

07 Jan 2026

Esteban

It’s a nice place!

4/10

Poor

04 Jan 2026

Virginie

The had a very moldy odour, and missing basic amenities found in a hotel room

Family

8/10

Excellent

31 Dec 2025

Iris

Hamburger was rock hard like it was precooked
Breakfast have the chef cook you an inlet as everything else eggs pancakes etc were cold
Bathtub chipped paint those were the issues. But the staff were excellent and room was clean and quiet so I was good. Just eat out

10/10

Exceptional

28 Dec 2025

Scot Da

Very polite staff and great service

10/10

Exceptional

27 Dec 2025

Keron

Our experience was great, customer service was excellent, clean room ,but the internet service was bad need upgrading , really enjoyed our stay 😀 thank you guys

6/10

Pleasant

23 Dec 2025

Corey

It's a very nice hotel which needs a upgrade

Leisure Self

6/10

Pleasant

23 Dec 2025

Jeiram

Room air conditioner didn't work we have to change

10/10

Exceptional

22 Dec 2025

Róger Francisco

Excelenta ubicación, personal del hotel muy amables y muy buena calidad en habitaciones

Leisure Partner

10/10

Exceptional

21 Dec 2025

Verified traveler

Will definitely come back

Leisure Self

2/10

Poor

15 Dec 2025

Romel

This hotel is extremely terrible. I don't recommend staying here due to the mouldy stench from the carpeting.There are so many concerns

Leisure Partner

8/10

Excellent

13 Dec 2025

Jeiram

Yes good

Leisure Family_with_children

6/10

Pleasant

12 Dec 2025

Victoria

Hotel was very old, and the floor I was on smelt very musty. The light went out so many times, and the wifi was very unstable. The bedsheets and towels were stained and not very pleasant

Leisure