Name: Novotel Leuven Centrum
Address: Vuurkruisenlaan 4, Leuven, 3000, BE

10/10

Exceptional

09 Jul 2026

Debra

Nice stay in great location

Partner

10/10

Exceptional

07 Jul 2026

Namsoo

Well located not far from central area, the hotel was clean and impeccable.
However, I wish the hotel responded to the emails. The customer service was absent after booking.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Timothy

All good.

Friends

10/10

Exceptional

25 Apr 2026

Elizabeth

Fantastic all around, great location and well maintained - perfect for my work trip.

8/10

Excellent

16 Apr 2026

paul

Good breakfast options

Business

10/10

Exceptional

08 Apr 2026

Supriya

Really great staff and felt really great staying there ! Good for the price too !!

Family_with_children

4/10

Poor

20 Mar 2026

Rajat

Room carpet was dirty so was the toilet. Restaurant food was expensive and atrocious. Seemed like heated frozen food

10/10

Exceptional

14 Jan 2026

Thomas

Room was great. Bed was so comfortable best nights sleep ever. Found the beer prices expensive at 11 euros for 2 half pints. Hotel staff very helpful and pleasant

Leisure Partner

10/10

Exceptional

31 Oct 2025

Andrew

It was a very clean hotel with nice staff.

Friends_and_family Family

8/10

Excellent

24 Sep 2025

James

Okay place but nothing special

Very nice staff. Clean. Good size room. Nice breakfast.

Overpriced for what you get. Premium price for average to slightly above average everything. Very firm mattress. Unable to control temperature of the room. Not a very good location for accessing Leuven centre. It was just kind of plain. If I compare to places that are half the price the things are marginally better but not worth the price increase.

Business

4/10

Poor

15 Jul 2025

Verified traveler

Disorderly experience

The checkin process was broken. It took an hour to check in the first day. My room card quit working 4 times.

Business

10/10

Exceptional

22 May 2025

ROBERT

Great for what I was therefore. Convenient and comfortable and outstanding staff

Business

8/10

Excellent

29 Jan 2025

Verified traveler

Recommend but slightly expensive

Very good location! Helpful staffs.
Room is clean.
But price is a bit high.

8/10

Excellent

16 Dec 2024

Nathan

Nice place to stay in the centre of Leuven. Close to plenty of shops and travel options.
Was great for my business trip.

Business

6/10

Pleasant

25 Sep 2024

Richard

Road noises

8/10

Excellent

25 Sep 2024

Katrina

The staff were friendly and the room was clean with a comfortable bed. The hotel is a 15 minute walk to the centre so not that convenient. The road was noisy as was the Stella factory outside, The small bar was nice but there was no lounge for guests to relax and the rooms are small for relaxing even though I had an executive room. I did not eat at the hotel so cannot comment on the food.

Business_and_leisure Family

8/10

Excellent

23 Sep 2024

Natalee

Great stay in Leuven!

Close proximity to food outlets, cafe, bars and public transport.

Leisure Family_with_children

6/10

Pleasant

13 Sep 2024

Maria

Overpriced for the quality of facilities.

Partner

10/10

Exceptional

07 Sep 2024

Ashraf

The room was beautiful and big enough for my family of 4. The breakfast menu was perfect for me. Enjoyed my stay.

8/10

Excellent

06 Sep 2024

Nehad

We had a good time
But bus stop was very far from hotel

Leisure Family

10/10

Exceptional

26 Aug 2024

Philip

Great family hotel

Lovely hotel in Leuven, good location near station and Stella brewery and short walk into town, good family room and breakfast options

Friends_and_family Family

10/10

Exceptional

23 Aug 2024

Karl

Easy from the station, 10 min walk. Same back into the town. Very good surroundings lots of things to do. Staff helpful and a really great barman in the main bar of an evening

Friends_and_family Family

6/10

Pleasant

19 Aug 2024

Nephtali

Really uncomfortable to sleep in the room, the temperature in the lobby area was way more better than the temperature in the room. I went to the front desk to report it and their answer was not the expected stating that the air conditioner does not cool as a normal A/C unit.

Leisure Family

8/10

Excellent

19 Aug 2024

JULIE

Long weekend stay

Great location. Friendly staff on reception. Good size rooms with a decent view at the rear of the hotel. Cleaning of the room was a little amiss at times. Have stayed twice before and would stay again.

Partner

8/10

Excellent

15 Aug 2024

Mansoor

We had a comfortable stay. The room was cosy and suited our needs perfectly. The beds were comfortable, and both the room and bathroom were clean and well-maintained. Overall, it was a pleasant experience, and we would consider staying here again.

Managed to get a parking spot outside the hotel, but carpark would have been expensive,

Friends_and_family Family

8/10

Excellent

02 Aug 2024

MOHAN

Friendly staff, clean rooms

10/10

Exceptional

31 Jul 2024

Mary Januga

It was amazing

Friends_and_family Family

4/10

Poor

21 Jul 2024

Khadijah

Despite Novotel being a renowned hotel. Customer service was non existent. Despite knowing AC doesn’t work in a room, we were still given this room on the hottest day of summer. They offered no solution or help and said it was out of their hands. Basic amenities you would expect in an European country not even being met. Paid full price for everything, and yes was given less than half of the service that’s expected.

10/10

Exceptional

16 Jun 2024

Michael

Friendly and warm staff who are very efficient. Property was very clean and safe

Business Self

8/10

Excellent

19 May 2024

Daniel

Nice and modern hotel, just a quick walk/bike from the large breweries and downtown Leuven.

Leisure Friends

6/10

Pleasant

27 Mar 2024

Gary

Deposit at Checkout circle

I keep on staying here and it’s a best average but very convenient. The front desk staff at check out are less than helpful telling me that at checkin they didn’t take the correct deposit amount. I’m checking out and trying to pay the full amount, yes but you didn't pay the correct deposit. This was your staff at check in correct?, yes but you didn’t pay the tight amount. Useless.

Business

6/10

Pleasant

28 Feb 2024

Gary

You can do better!

Really needs an overall service/staff and breakfast wise. The teams are not motivated and hard to find, the breakfast for the price is simply ridiculous. The hot food is stone cold, the bacon looks boiled and the scrambled eggs have been cooked until any moisture has been removed.
The rooms are decent, good shower and the beds are comfortable.
Price value isn’t right and never has been at the Novotel in Leuven, they make a lot money from InBev head office and don’t see the need to changer, sad.

Business

6/10

Pleasant

02 Feb 2024

Sharlene

Ignore the free parking offered by the hotel. There are only maybe 6 spaces on a road layby in front of the hotel. You will need to use the underground parking which is 24 euros /day. And this will charge everytime you take your car in and out

8/10

Excellent

13 Dec 2023

Maura

The room was a nice size, and the beds were comfortable. When we arrived at 2 pm for check-in, they told us it would be another hour -- the hotel was fully booked, and housekeeping had gotten behind. But they were able to let us in at 2:30 pm, so it really wasn't too bad -- they were very apologetic. It's a short walk to the train station and bus station, and Oude Markt and Grote Markt are about a 20-minute walk. (You can also take one of the city buses for 2 euro -- but I'm not sure how late or frequently they run. There's a restaurant and bar at the hotel, and it is essentially next door to the Stella Artois brewery, if you're interested in doing a tour there. Overall, my husband, son, and I had a comfortable and pleasant stay.

Leisure Family

10/10

Exceptional

14 Nov 2023

Hamissi

I didn’t like the banging noise at some point during the night coming from somewhere in the building.

Business_and_leisure Family

4/10

Poor

01 Nov 2023

Rhian

Would not stay here again and the hotel really lets the Novotel brand down.
Rude reception staff, no willingness to make the wrong right, beds not made up ready on checkin, tissue box empty in bathroom, soap empty, not enough towels in room, not enough cups for coffee and tea.

Would never stay here again.

Leisure Family_with_children

10/10

Exceptional

08 Oct 2023

Shirley

Very clean and roomy.

Leisure

10/10

Exceptional

07 Oct 2023

Gregory

Front desk team was really friendly.

8/10

Excellent

04 Oct 2023

Jason

All good

Leisure

10/10

Exceptional

18 Sep 2023

aisha

Nice

Leisure Family

10/10

Exceptional

17 Sep 2023

Judith

Great place to stay!

Leisure Family

6/10

Pleasant

28 Aug 2023

Tho

Cleanliness was average and hotel staff was not very friendly

Leisure Family_with_children

8/10

Excellent

23 Aug 2023

Adeola

The staffs are very accommodating and very supportive.

Leisure Family

8/10

Excellent

14 Aug 2023

Verified traveler

Not real AC

Asked about the air conditioner if it can be looked at but got told it was not and AC and only blow air

Friends_and_family Family

10/10

Exceptional

22 Jul 2023

Dudu

Good Hotel

Leisure Family_with_children

8/10

Excellent

07 May 2023

Verified traveler

Basic rooms, convenient location next to train st.

The hotel is conveniently located close to the train station in Leuven (if being to the train station is important for your trip), but despite it's \"Centrum\" name is a good 20' minute walk away from the center of Leuven.

The staff of the hotel is pleasant and service was excellent.

The hotel seems to be in a rather industrial area with views of the Stella Artois Brewery and of another industrial side on the other side.

For the price and the Novotel name, I honestly expected a bit more from the rooms in this Novotel Centrum hotel.

Business

8/10

Excellent

30 Mar 2023

Thomas

Neither nor.

It was an okay trip, nothing special or notable. The staff at the front desk didn’t particularly seem as though they wanted to be there. Checkout was pretty much done without a word spoken.

Business

2/10

Poor

31 Dec 2022

Igor

BED HOTEL

THE HOTEL IS NOT WORTH ONE STAR! A WAITER ARGUED TO MY DAUGHTER IN AN UNKNOWN LANGUAGE! I EXPECTED A LOT MORE FOR THE MONEY I PAID

Friends_and_family Family

8/10

Excellent

30 Oct 2022

CLAIRE

Enjoyed our 1 night stay. Good room, great breakfast. Lovely walk to main town with lots of lovely sites. Would stay again.

Leisure Family_with_children

8/10

Excellent

20 Sep 2022

Rene

Clean and close to the city core.

Leisure Friends

8/10

Excellent

11 Aug 2022

Verified traveler

Saved by the air con

There is free roadside parking if you get there early, otherwise there is a underground car park with limited capacity at 20 euros per day. Staff were helpful, wifi very good, breakfast and dinner also very good. I was there during an August heatwave and I can confirm that the aircon is first rate - thank you! Also a very good shower. Easy walk to the city centre and it is a city well worth visiting. No reason to doubt the cleanliness, but there was a strange smell of drains each morning.

Self

8/10

Excellent

24 Jul 2022

Sophie

The only thing I was disappointed with was that there is very limited parking in the car park and on the street. We had to go park 5-10 minutes away from the hotel. Late at night it was inconvenient.
I found the staff to be friendly and accommodating.

Leisure Family_with_children

8/10

Excellent

18 May 2022

Abdelillah

It was overall ok, the bed is not comfortable and the reception was not accommodating when we arrive .the hotel was noot booked and we had to wait several hours to check in.
I had small issue with a lady at breakfast when i arrived close to 10am not knowing that it does close at that time because we told at arrival breakfast stays all the way to 11am instead.
She was very rude her boss very friendly and accommodating.

Business

6/10

Pleasant

28 Oct 2021

STEFAN

Only issue is start of drilling and hammering at 7.30

Leisure Family

10/10

Exceptional

09 Aug 2021

Verified traveler

Excellent staff, very friendly

Leisure Partner

8/10

Excellent

29 Jan 2020

Verified traveler

Been staying at this property since 2010, great service, the restaurant is very good along with quxik service. The breakfast is and has been the worst value for money at any hotel I've stayed at.

Business

10/10

Exceptional

16 Dec 2019

MARTIN

Great hotel within a 15 minute of the centre of town. We visited for the Xmas market. Hotel staff and rooms were excellent. Bar and restaurant area were nice and easy parking

Friends_and_family Family

6/10

Pleasant

18 Sep 2019

Verified traveler

This was not a four star hotel. It is about a two star hotel.

Business Family

8/10

Excellent

11 Sep 2019

Verified traveler

Short break for a family event

Lovely hotel, friendly helpful staff, good location, short walk to the centre of Leuven.
Drawbacks, the mattresses and pillows were not good so none of us slept very well. There was no information provided about breakfast so we had no idea if it was included or not. Each morning there was breakfast provided but no staff to check your room number or advise. We had breakfast at the hotel and on checkout we were asked if we had breakfast we said yes and we were charged €21 per person per day which was too expensive for the quality of the food provided.

Friends_and_family Family

10/10

Exceptional

08 Sep 2019

Verified traveler

Clean and modern. Breakfast was good. Staff was very friendly. The hotel is 10 min away from the train station. Easy walk into landmarks.

Leisure Family

10/10

Exceptional

06 Sep 2019

Verified traveler

Very convenient, good location, cleanness, and good price!

Business Self

10/10

Exceptional

01 Sep 2019

Verified traveler

Good stay

Well located and good facilities.

8/10

Excellent

31 Jul 2019

Timothy

Enjoyable stay

Only stayed 1 night but would definitely stay again. Decent location, approx 10-15 minute walk to the centre. Paid for breakfast when booking and was well worth it as a family.

Friends_and_family Family

6/10

Pleasant

25 Apr 2019

Katherine

Okay... quite basic

The bed and the pillows were quite low quality and the bathroom door has a punch mark. The breakfast and some of the staff were excellent. Very slow check out. The guy had no idea what he was doing and it was slow.

6/10

Pleasant

04 Mar 2019

Gayle

Please upgrade the coffee!

The front desk staff were very nice on check in and check out. We stayed in a family room, which was very cramped with 2 kids beds. If we'd been there longer than one night it would have been very uncomfortable. The bed and pillows were very hard and there is only awful instant coffee - one sachet of normal and one of decaff in the room. This really lets Novotel down.

Family

8/10

Excellent

17 Feb 2019

John

A view of the Stella factory

Stay in the hotel was brill but let down with well over priced breakfast at €20.00 per person and paper cups for making hot beverages in
Car parking under ground the hotel was also €20.00 for 24hours wot a rip off

Partner

8/10

Excellent

01 Jan 2019

Verified traveler

Good hotel but a bit out of town

Hotel great but it’s a good 20 min walk to the cathedral and main restaurant/bar area. Food is pub grub style, decent but quite expensive for what it is.

Partner

8/10

Excellent

19 Aug 2018

Kate

Nice place overall

Nice staff in hotel part. Grumpy people working in the bar. Clean and comfortable. Parking tricky if you have a car top carrier as it is underground with only a few spots outside. Decent location with about 20 minutes to main area and restaurants.

Family

8/10

Excellent

11 Aug 2018

Laura

Clean, nice room, friendly staff. Great location walking distance to train station. Leuven great city to explore

Family

6/10

Pleasant

20 Jul 2018

Verified traveler

Pros-
Nice clean rooms.
Modern facility

Cons-
Cheap plastic glasses. 4 star hotel should have glass
glasses.

Lack of response to a request. In our room, which
was facing the west, the air conditioning wasn't
cooling the room even when set to maximum. We
requested they check to see if something was
wrong but they never came to our room or notified
us that the problem was fixed.

Toilet separate from sink. To wash hands you need
to go from the toilet to the bathroom. The positive is
that you don't have the smell in the shower room.

8/10

Excellent

02 Jul 2018

gary

Central?

Booked for weekend away. Nice hotel. Typical Novotel - room clean, beds ok, great onsite parking and good breakfast. However, Central? It really isnt. It's a good 10-15 mins walk into the centre - not a problem in itself - but it's located on the ring road and is actually about 100 yards from a end of city limits sign!! But it's a nice hotel and again it is only 15 mins from the main squares etc in town. And Leuven is a great place

10/10

Exceptional

07 Jun 2018

Zinian

It is a nice hotel, located not far away from both the city centre and the train station; but the fan in the room toilet is a bit noisy and cannot be switched off. But the overall experience is quite good, and I will stay in this hotel again if I travel to Leuven in the near future.

8/10

Excellent

02 Jun 2018

Verified traveler

All ok but the room airconditioning did cool the set within 15 degrees to irs lowest setting

8/10

Excellent

14 May 2018

Diana

The bathroom was not very clean. The shower and the bath were dirty. the beds for the kids are quite hard and the pillows not very comfortable.

Family

10/10

Exceptional

23 Jul 2017

DEREK

Great Hotel ***********

5 day work trip to Leuven, had been told this was a good hotel .
Excellent stay, nothing was too much trouble for the staff.
Had two early starts before the breakfast bar opened to a great take out breakfast was supplied.
Great wifi , WOULD STAY HERE AGAIN.

8/10

Excellent

08 Jul 2017

Timothy

My stay

Great hotel but don't expect anything to be cheap but the service is a good quality and the breakfast is great.

10/10

Exceptional

23 Feb 2017

Verified traveler

Central Comfort

Central location, comfortable rooms, great food at the restaurant, perfect bar and friendly staff.

recommended..

10/10

Exceptional

17 Feb 2017

Tracey

Great hotel

My view was of the Stella Artois brewery which was great because I had planned to take the tour. It's about a 10 minute walk to get to the start of the brewery tour, to the train station or to the old town. The hotel staff are all really friendly, the rooms are nice & clean and the food in the bar was tasty. I would absolutely stay again.

8/10

Excellent

15 Nov 2016

Lisa

Clean well equipped room, hotel staff very helpful and friendly, within walking distance of shops .

10/10

Exceptional

15 Nov 2016

Raymond

Comfort and clean hotel.

It is near station.

8/10

Excellent

29 Aug 2016

Verified traveler

We stayed just for a quick stop in the middle of the trip, so we did not have much time, but the room was super clean, comfortable and the room was overall very nice. For the price we got it, very good value for money.

Family

8/10

Excellent

28 Jul 2016

Anusoorya

It was ok.

Family

10/10

Exceptional

17 Jul 2016

Margaret

Very pleasant hotel

Visited one night only. Receptionist was welcoming , friendly, pleasant, efficient and helpful.hotel lovely and to be recommended

Family

8/10

Excellent

11 Jul 2016

Marc

Excellent service by hotel after reservation mess

We booked a room on hotels.com which was confirmed and charged on my card immediately. But when we arrived at check in they told us that all rooms where already booked in the whole city for some weeks (because of a music festival that day). But hotels.com kept on confirming rooms to the clients but not to the hotel and we were already the 3rd client with such a case. After the festival at 4 o clock in the morning we returned to the hotel to pick up the luggage we left there. Then they told us that some rooms got cancelled and that we could stay for the night (until 14:00). Very friendly and helpful staff at the reception!!!

Family

10/10

Exceptional

06 Jul 2016

Clonimus

Excellent hotel for Rock Werchter Festival goers

Excellent service, location, very comfortable room.

8/10

Excellent

26 Jun 2016

yuping

the hotel is clean and quiet.

Family

8/10

Excellent

20 Jun 2016

Maria

Clean and Comfortable

Nice and clean hotel, better on the inside than the outside

Family

8/10

Excellent

20 Jun 2016

yuping

the bed is very comfort

Family

10/10

Exceptional

18 Jun 2016

Chad

Good stay

A bit of a ways from the heart of town and all the food/attractions, but still a good option in Leuven. Close to train station.

10/10

Exceptional

30 May 2016

Ken M

Decent hotel used for an overnight stop

ticked all the boxes, used for an overnight stop, secure underground parking and had a decent meal in the restaurant even though arrived late. Added bonus it's opposite the Stella Artois Brewery!

Family

4/10

Poor

01 Feb 2016

Verified traveler

Room was not cleaned. On 2nd day, room made only changed towel, but did not clean anything.
Location is not convenient for bus users.

8/10

Excellent

19 Jan 2016

ABDUL

Leuven not a bad city overall

Stayed her on a self drive vacation . So had a car to in n out was an issue , hotel had free on road parking , breakfast n staff were nice , hotel overall had a good e storm was m was very helpful , Leuven. Was a nice city with shopping n dining options there are two parts to the city so get your bearings peopoeuly or Youll miss out

Family

8/10

Excellent

11 Dec 2015

Verified traveler

Modern, pleasant but a few things are missing

very modern and pleasant hotel with light colored furniture which also made the room lighter. Comfortable bed but the duvet was quite hot. I was able to open a window. Hurrah (except then you hear the traffic). the room has a separate WC and bathroom! More than enough electrical outlets! What I missed: a morning newspaper in English (a 1-page summary of USA Today is insufficient), a wash cloth, conditioner, body lotion. I chose this hotel also because it has a fitness center; alas it was only open at 6 am.

8/10

Excellent

09 Nov 2015

Tracey

Hotel was clean, tidy and the gentleman on the front counter was very helpful , went out of his way to answer all our questions. Shower was awesome , bed a little firm but this is personal preference. Short walk into Leuven, about 40 mins by train/bus to Brussels. Train station about 15 mins stroll away. Hotel restaurant and breakfast ( pricey €20) good selection. Would definitely stay here again.

Family

10/10

Exceptional

24 Aug 2015

NEIL

Good hotel easy ti find

Used as a stop over on way to Belgium Grand Prix good location easy to find and has underground secure parking well worth the money just for that limited food on offer but he ho only needed a snack but good beer only downside it is right next to the Stella Artois brewery but no free beer to try Room was tidy and comfortable

Family

8/10

Excellent

24 Aug 2015

Camille

stay was OK

10/10

Exceptional

18 Aug 2015

James

nice hotel

good hotel and staff. very nice room. Very small parking garage beneath hotel. this was full on arrival and difficult to get out of in an estate car! parked on the road outside the hotel and it was fine.

Family

8/10

Excellent

17 Aug 2015

Graham

Good hotel

We stayed here for one night in August 2015. The hotel is within walking distance of the town centre.

Family

10/10

Exceptional

17 Jul 2015

Richard

Nice, clean hotel near the train station

Stayed hear while visiting some friends in Leuven. It is clean, quiet, and is about a 5-10 minute walk from the train station.

Partner

10/10

Exceptional

06 Jun 2015

PATRICIA A

Good clean reliable hotel.

Good hotel, everything provided, fridge, minibar, safe, tea making facilities, nice big soft towels, good rain shower. We had excellent stay. We didn't have breakfast there, preferred to eat out as visiting family. We had a large executive room.

Family